sales representative

customer service executive

customer service representative Jobs in Dubai

customer service representative

sales consultant

customer success manager

customer success representative

MR.ALFRED L.L.C - FZ

PLEASE NOTE: APPLY ONLY IF YOU HAVE EXPERIENCED IN THIS FIELD.Job Title: Customer Success Manager + Sales RepresentativeLocation: DubaiDepartment: Customer Success / SalesReports To: General ManagerRole OverviewWe are looking for a passionate and driven individual to join our growing team in a hybrid Customer Success Manager (CSM) + Sales role. This unique position blends relationship management with revenue growth responsibilities, ensuring our MSP customers are successful with our solutions while identifying upsell, cross-sell, and renewal opportunities.As a CSM + Sales, building strong relationships, guiding onboarding and adoption, delivering value, and helping customers grow with our platform.Key Responsibilities:Customer SuccessServe as the primary point of contact for assigned accounts, ensuring successful onboarding, training, and ongoing engagement.Monitor customer health and proactively address risks of churn or low adoption.Deliver quarterly business reviews (QBRs) and provide actionable insights to drive customer value.Advocate for customers internally, coordinating with Product, Support, and Engineering teams as needed.Develop deep product knowledge to guide customer strategy and troubleshooting.Sales / Revenue GrowthIdentify and pursue expansion opportunities within your accounts (upsell, cross-sell, license growth).Manage the renewal process, ensuring high retention rates and timely renewals.Collaborate with marketing and sales teams to drive adoption of new features or products.Build a pipeline of expansion opportunities and maintain accurate forecasting in CRM (e.g., HubSpot, Salesforce).Qualifications:Proven track record of managing customer relationships and driving account growth.Strong understanding of SaaS business models and MSP ecosystem.Excellent communication, presentation, and interpersonal skills.Ability to handle a mix of strategic and tactical responsibilities.Experience using CRM systems (HubSpot, Salesforce)Preferred SkillsFamiliarity with identity security, privileged access management (PAM), or IT automation tools.Experience working with Managed Service Providers (MSPs) or channel-focused businesses.Ability to explain technical products in simple terms and map features to customer value.Self-starter with a strong sense of ownership and a team-oriented mindset.Arabic speaking is a plusWhy Join?Fast-growing, innovative company in a high-demand sector.Opportunity to shape customer experiences and drive business growth.Collaborative, remote-friendly team culture.Competitive salary, commission structure, and benefits package.Salary base on experienced.Apply NowIf you're passionate about customer relationships, enjoy driving value and growth, and want to be part of a forward-thinking company, we&rsquo;d love to hear from you.Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience in the same field?</li><li>Do you know SaaS business ?</li></ul>Experience:<ul><li>CSM+SALE: 2 years (Required)</li></ul>

Customer Success Manager / Sales

Dr Nutrition UAE

<div><div>Job Description:</div><div>
We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Representative in Dubai. The ideal candidate should have at least 2 years of experience in the Gulf market, be proficient in Arabic, and possess strong communication and problem-solving skills. You will be the first point of contact for our clients, handling inquiries, providing information, and ensuring a smooth customer experience. 
</div><div>
Key Responsibilities:</div><ul><li>
Handle customer inquiries, complaints, and requests through various communication channels.</li><li>
Provide accurate information about products, services, and company policies.</li><li>
Maintain and update customer records in the system.</li><li>
Collaborate with other departments to resolve customer issues efficiently.</li><li>
Ensure customer satisfaction and build long-term relationships.</li><li>
Prepare regular reports on customer interactions and feedback.</li></ul><div> 

Qualifications:</div><ul><li>
Minimum 2 years of experience in a customer service role in the Gulf market.</li><li>
Should Speak ARABIC.</li><li>
Highly qualified with a degree or relevant certifications.</li><li>
Strong Excel and Microsoft Office skills.</li><li>
Excellent communication and interpersonal abilities.</li><li>
Ability to work well under pressure and multitask.</li></ul></div>

Customer Service Representative

Syncron

<div>Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:<ul>
<li>
Supply Chain optimization,</li>
</ul><ul><li>Pricing strategy</li>
</ul><ul><li>Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).</li>
</ul>
Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.
We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.
With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.
About the team
The Syncron Customer Success Team is seeking new talent to our EMEA &amp; APJ team to drive product adoption, share best practices and implement growth and optimization strategies in order to drive maximum value and success within our customer base
About the role
The Customer Success Manager will work with a broad spectrum of customers to identify success metrics, conduct business and process optimization workshops, and provide recommendations for increasing the usage and adoption of Syncron products and services.
 The role requires some travel and is preferably based in UAE, or close to our existing office in Bangalore.
What would you do?<ul>
<li>
Serve as the primary point of contact for mainly smaller customers, developing relationships and aligning the company&rsquo;s solutions with customer business objectives.</li>
</ul><ul><li>Manage the entire customer lifecycle, from onboarding through renewal, taking accountability for customer success and satisfaction.</li>
</ul><ul><li>Collaborate with cross-functional teams, including sales, support, and product, to ensure seamless delivery and proactive resolution of customer needs.</li>
</ul><ul><li>Identify upsell and cross-sell opportunities by understanding customer goals and driving engagement with additional services or products.</li>
</ul><ul><li>Track customer progress toward success metrics, ensuring alignment between product value and the customer&rsquo;s KPIs, and facilitating contract renewals.</li>
</ul>
Who you are? / What we expect:<ul>
<li>
1 to 3 years of experience in Customer Success Management, within Enterprise SaaS</li>
</ul><ul><li>Strong business and strategic skills to drive value conversations</li>
</ul><ul><li>Experience from working with Supply Chain Management applications such as forecasting, planning and order management</li>
</ul><ul><li>Experience in automotive, manufacturing industry for after-sales</li>
</ul><ul><li>As a person, you like to build long-lasting customer relationships, great at communicating and is interested in problem solving</li>
</ul>
The icing on the cake:<ul>
<li>
Commercial contract experience driving renewal and price increase conversations</li>
</ul><ul><li>Executive presence, comfortable with ambiguity and C-level communication</li>
</ul>
Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!</div>

Customer Success Manager

GroRapid Labs

Customer Success Manager (Web3) - $100K - $120K RemoteGroRapid Labs Dubai, United Arab Emirates (Remote)About the Role: GroRapid Labs is seeking a Customer Success Manager to help drive success for their clients and partners in the rapidly evolving Web3 space. As a Customer Success Manager, you will be responsible for managing the entire client journey, from onboarding to launch and continued growth. Your role will involve close collaboration with growth, product, and engineering teams to ensure a smooth and impactful experience for clients.This is a remote position offering a salary range of $100K to $120K, and you'll work with cutting-edge blockchain technology, specifically a blockchain built on the NEAR Protocol, designed to bring blockchain solutions to Web2 businesses.Key Responsibilities:<ul><li>Own the full client journey-from onboarding to launch and ongoing growth.</li><li>Be the primary point of contact for key clients and partners, ensuring their success.</li><li>Guide clients through GroRapid Labs' product suite to ensure a seamless go-to-market experience.</li><li>Build and nurture strong, lasting relationships with Founders, understanding both their product and business needs.</li><li>Manage multiple client accounts, ensuring high satisfaction and timely delivery.</li><li>Collaborate with growth, product, and engineering teams to troubleshoot and enhance the customer experience.</li><li>Identify upsell/cross-sell opportunities based on client needs and product capabilities.</li><li>Lead regular check-ins, business reviews (QBRs), and performance assessments.</li><li>Structure and maintain a robust Customer Success strategy in partnership with the VP of Growth.</li><li>Provide additional support to self-serve signups and discover growth opportunities.</li><li>Analyze client usage data to drive better engagement outcomes.</li><li>Stay current with Web3 and blockchain trends and advise clients strategically.</li></ul>What We're Looking For:<ul><li>3+ years of experience in customer success, account management, or client-facing roles OR 2+ years in the blockchain/Web3 space.</li><li>Deep understanding of blockchain, cryptocurrencies, dApps, and Web3 technologies.</li><li>Strong interpersonal skills with the ability to build trust with both technical and non-technical stakeholders.</li><li>Proven ability to multitask and manage several high-value clients or projects simultaneously.</li><li>Analytical thinker who uses data to inform decisions and solve problems.</li><li>Independent, proactive, and naturally collaborative.</li><li>Excellent communication skills, with the ability to simplify complex ideas and navigate ambiguity.</li></ul>Bonus Points (Nice to Have):<ul><li>Experience in solution or technical product sales.</li><li>Background in partnerships, account/channel management.</li><li>Experience working at a Layer 1 / Layer 2 blockchain or centralized exchange.</li></ul>Our Core Values:<ul><li> Strive for excellence</li></ul>Interview Process:<ul><li>Behavioral Interview</li><li>Final Interview</li></ul>Location: Remote (Dubai, UAE)This is an exciting opportunity to work at the forefront of blockchain and Web3 technology, managing relationships with high-profile clients and helping them succeed in the digital space. If you're passionate about blockchain and customer success, apply today! Director of Engineering, Data Platform - San Francisco, CA Senior Oracle Technical Business Analyst

Customer Success Manager ( Web3 )

Qashio

<div>
 
 The Customer Success Manager will work with a high performing team of customer-centric professionals, and is expected to own the entire relationship with their assigned customers; seeing to their onboarding, implementation, training, adoption, retention, and satisfaction. You will anticipate and fix issues before they happen, and are best at proactively looking out for our customers&rsquo; businesses and suggesting new and innovative ways to keep them succeeding as they use Qashio. In this role, you will regularly collaborate and communicate with peers in your internal team plus teams in Customer Service, Product, Support and Sales to drive results.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Serving as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity.
 </li>
 <li>
 Reviewing customer journeys to help them overcome issues and achieve their goals while consistently receiving the necessary attention and support.
 </li>
 <li>
 Implementing strategies to expand accounts, increase retention, solve issues and drive satisfaction for customers.
 </li>
 <li>
 Offering product solutions to customers&rsquo; pain points and finding opportunities to expand the business by maintaining healthy customer relationships.
 </li>
 <li>
 Serving as trusted and strategic advisor to customers in order to accurately forecast their needs and provide the best solutions and/or suggest product features.
 </li>
 <li>
 Efficiently and regularly checking in with customers to ensure they are consistently engaging with Qashio&rsquo;s features and solutions and keeping such benefits top of mind.
 </li>
 <li>
 Maintaining collaboration and open communication between relevant internal and external teams to achieve targets.
 </li>
 <li>
 Supplying and updating customer success metrics and data as directed.
 </li>
 <li>
 Driving functional integration between Qashio and clients' ERP systems.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 4+ years of experience in B2B SaaS customer success, account management, product management or a strategic consulting organization.
 </li>
 <li>
 Strong skills in verbal and written communications, strategic planning and project management.
 </li>
 <li>
 Demonstrated experience and a passion for FinTech, has a good understanding of accounting software and expense management systems.
 </li>
 <li>
 Experience using customer success software, CRM software, Microsoft Office and Google Workspace suites.
 </li>
 <li>
 A bachelor&rsquo;s or postgraduate degree in business or related fields would be a plus.
 </li>
 <li>
 Relationship management skills and a can-do attitude when presented with challenges.
 </li>
 </ul>
</div>

Jobs via eFinancialCareers

Join to apply for the Customer Success Manager role at Jobs via eFinancialCareersJoin to apply for the Customer Success Manager role at Jobs via eFinancialCareersGet AI-powered advice on this job and more exclusive features.Location: Dubai, UAE Department: Customer Success Type: Full-time LSEG is seeking a Customer Success Manager to support post-sales engagement and ensure clients derive maximum value from our solutions. This role is central to driving customer satisfaction, retention, and long-term partnership by aligning our products with clients' business goals. About The Role The Customer Success Manager is responsible for guiding clients through the adoption of LSEG's financial data and technology solutions. This includes delivering tailored training, interpreting usage data to identify risks or opportunities, and collaborating with internal teams to ensure client needs are met. The role requires a strong understanding of financial markets and the ability to translate product capabilities into meaningful outcomes for clients. Key Responsibilities <ul><li>Deliver customized engagements such as training sessions, workshops, and webinars to support product adoption.</li><li>Analyze usage trends to identify at-risk accounts and recommend strategies to improve engagement.</li><li>Act as a liaison between clients and internal teams, ensuring feedback is shared and commitments are fulfilled.</li><li>Collaborate with Account Managers to support retention strategies and identify opportunities for growth.</li><li>Maintain a high level of client interaction, with a focus on building long-term relationships </li></ul>What We're Looking For <ul><li>Solid understanding of cross-asset financial markets and client workflows.</li><li>Experience in Asset Management, Wealth Management, or Investment Banking.</li><li>Proficiency in tools such as Excel and financial modeling platforms; familiarity with trading floor technologies is a plus.</li><li>Strong communication and problem-solving skills, with a background in client-facing roles.</li><li>A degree or equivalent experience is required; professional certifications (e.g., CFA, MBA, FRM) are advantageous. </li></ul>Inclusion and Accessibility LSEG is an equal opportunity employer. We are committed to fostering an inclusive workplace where everyone feels valued. If you require accommodations during the application or interview process, please let us know. We are happy to support your needs. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li></ul>Referrals increase your chances of interviewing at Jobs via eFinancialCareers by 2x Sign in to set job alerts for "Customer Success Manager" roles. Customer Success Manager - Premium Services Customer Experience Manager-Design - Customer Service - UAE Senior Customer Success Manager (Travel Industry experience required) Dubai, Dubai, United Arab Emirates 20 hours ago Corporate Customer Service Manager ( UAE National ) Dubai, Dubai, United Arab Emirates 11 hours ago Assistant Manager - Marketing (F&B and Wellness) - Jumeirah Zabeel Saray We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><div> 
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.</div><div></div><div> 
What we offer</div><div>
We help the world run better.</div><div></div><div> 
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now!</div><div></div><div> 
Who You&rsquo;ll become</div><div></div><div> 
Customer Success Manager (CSM) Responsibilities:</div><div>
As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of Customer Success Manager (f/m/d).</div><div></div> 
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health. 
What You&rsquo;ll Do
As a CSM within the SAP Academy for Customer Success, you will be responsible to:<ul><li>
Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.</li><li>
Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.</li><li>
Enhance skills around your solution portfolio, managing customer retention, and driving value realization.</li><li>
Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.</li></ul> 
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth. 
 
 
CSM focus areas:
SAP Finance &amp; Spend Management (F&amp;S) &ndash; Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.<ul><li>
S/4HANA Finance</li><li>
Finance &amp; Quote to Cash(Q2C)</li><li>
Procurement</li></ul> 
SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management. 
SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. 
SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes. 
SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.
What You Bring<div> 
CSM Program</div><ul><li>
2&ndash;3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li><li>
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity</li></ul><div></div><div> 
For All</div><ul><li><div><ul><li><div><ul><li>
A cooperative and productive approach to working relationships, internally and externally.</li><li>
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.</li><li>
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
</li><li>A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.</li><li>
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
</li><li>Proficiency in English to engage with our global networ</li><li>
Due to local legal mandates, including Emiratization, only UAE nationals will be considered at this time.</li></ul></div></li></ul></div></li></ul><div></div><div> 
About the Academy for Customer Success:</div>
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. 
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits. 
#SAPAcademyforCustomerSuccess
#SAPCSCareers
#SAPNextGen<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 434068 | Work Area: Presales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

Customer Success Manager - SAP Academy for Customer Success - UAE National Opportunity

Explore 2916+ Customer success representative in Dubai this November. Find roles across top companies and apply now to boost your career.

2916 customer success representative jobs IN Dubai

Customer Success Manager / Sales

Customer Service Representative

Customer Success Manager

Customer Success Manager ( Web3 )

Customer Success Manager

Customer Success Manager

Customer Success Manager - SAP Academy for Customer Success - UAE National Opportunity