customer service representative Jobs in Dubai

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customer success representative

Liv. Home Healthcare

Customer Service Representative - Female (Office-Based, Dubai)Liv+ Home Health Care is a DHA-licensed premium home healthcare provider offering IV therapy, doctor-on-call, and nursing care across Dubai. We&rsquo;re looking for a friendly, confident, and organized female to join our team and handle client messages, calls, and bookings from our office.Your Role<ul><li>Respond to clients via WhatsApp, calls, and Instagram</li><li>Guide clients on services (IV Therapy, Doctor Visit, etc.)</li><li>Convert leads into confirmed bookings</li><li>Coordinate with nurses &amp; operations team</li><li>Maintain follow-ups and daily reports</li></ul>Requirements<ul><li>Female candidates encouraged to apply</li><li>Must have a valid UAE visa (own/spouse/freelance)</li><li>Excellent English communication (Arabic/Hindi is a plus)</li><li>Office-based in Dubai</li><li>Immediate joining preferred</li></ul>Job Type: Full-timePay: AED3,000.00 per monthExperience:<ul><li>Customer support: 1 year (Preferred)</li><li>Sales: 1 year (Preferred)</li></ul>

Customer Service Representative

GroRapid Labs

Customer Success Manager (Web3) - $100K - $120K RemoteGroRapid Labs Dubai, United Arab Emirates (Remote)About the Role: GroRapid Labs is seeking a Customer Success Manager to help drive success for their clients and partners in the rapidly evolving Web3 space. As a Customer Success Manager, you will be responsible for managing the entire client journey, from onboarding to launch and continued growth. Your role will involve close collaboration with growth, product, and engineering teams to ensure a smooth and impactful experience for clients.This is a remote position offering a salary range of $100K to $120K, and you'll work with cutting-edge blockchain technology, specifically a blockchain built on the NEAR Protocol, designed to bring blockchain solutions to Web2 businesses.Key Responsibilities:<ul><li>Own the full client journey-from onboarding to launch and ongoing growth.</li><li>Be the primary point of contact for key clients and partners, ensuring their success.</li><li>Guide clients through GroRapid Labs' product suite to ensure a seamless go-to-market experience.</li><li>Build and nurture strong, lasting relationships with Founders, understanding both their product and business needs.</li><li>Manage multiple client accounts, ensuring high satisfaction and timely delivery.</li><li>Collaborate with growth, product, and engineering teams to troubleshoot and enhance the customer experience.</li><li>Identify upsell/cross-sell opportunities based on client needs and product capabilities.</li><li>Lead regular check-ins, business reviews (QBRs), and performance assessments.</li><li>Structure and maintain a robust Customer Success strategy in partnership with the VP of Growth.</li><li>Provide additional support to self-serve signups and discover growth opportunities.</li><li>Analyze client usage data to drive better engagement outcomes.</li><li>Stay current with Web3 and blockchain trends and advise clients strategically.</li></ul>What We're Looking For:<ul><li>3+ years of experience in customer success, account management, or client-facing roles OR 2+ years in the blockchain/Web3 space.</li><li>Deep understanding of blockchain, cryptocurrencies, dApps, and Web3 technologies.</li><li>Strong interpersonal skills with the ability to build trust with both technical and non-technical stakeholders.</li><li>Proven ability to multitask and manage several high-value clients or projects simultaneously.</li><li>Analytical thinker who uses data to inform decisions and solve problems.</li><li>Independent, proactive, and naturally collaborative.</li><li>Excellent communication skills, with the ability to simplify complex ideas and navigate ambiguity.</li></ul>Bonus Points (Nice to Have):<ul><li>Experience in solution or technical product sales.</li><li>Background in partnerships, account/channel management.</li><li>Experience working at a Layer 1 / Layer 2 blockchain or centralized exchange.</li></ul>Our Core Values:<ul><li> Strive for excellence</li></ul>Interview Process:<ul><li>Behavioral Interview</li><li>Final Interview</li></ul>Location: Remote (Dubai, UAE)This is an exciting opportunity to work at the forefront of blockchain and Web3 technology, managing relationships with high-profile clients and helping them succeed in the digital space. If you're passionate about blockchain and customer success, apply today! Director of Engineering, Data Platform - San Francisco, CA Senior Oracle Technical Business Analyst

Customer Success Manager ( Web3 )

Easygenerator

<div>
 
 About Easygenerator
 
 
 
 Easygenerator is a Dutch EdTech scale-up, headquartered in Dubai, on a mission to revolutionize learning with our award-winning authoring tool. Trusted by global giants like Kellogg&rsquo;s, T-Mobile, and Siemens, we&rsquo;re now launching our South African office &mdash; and inviting you to join us in simplifying knowledge sharing and transforming the EdTech landscape as part of our high-impact global team.
 
 
 
 AI-First Company
 
 - not only in the products we build, but in how we operate internally. You&rsquo;ll get hands-on experience with the latest AI technologies, be trained on how to use AI to work smarter, and develop a future-proof skillset that will keep you ahead in the years to come.
 
 
 
 As a Customer Success Associate
 
 you&rsquo;ll be a part of our Customer Success team, helping organizations get the most out of Easygenerator. In this role, you&rsquo;ll play a key part in ensuring our customers feel supported and empowered from day one &mdash; guiding them through their onboarding journey, building strong relationships, and contributing to their long-term success with our tool.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Proactively engage customers to maximize adoption and value realization, supporting the Customer Success team in achieving renewals and expansion goals.
 </li>
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 Deliver impactful onboarding sessions, product trainings, and webinars that inspire confidence and promote product utilization.
 </li>
 <li>
 Partner closely with Customer Success Managers to track customer health, identify opportunities for growth, and ensure customers reach key success milestones.
 </li>
 <li>
 Continuously improve and scale our onboarding experience to enhance customer satisfaction and business impact.
 </li>
 <li>
 Represent the voice of the customer internally, providing actionable insights to help shape product development and customer strategy.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Excellent command of English language.
 </li>
 <li>
 Bachelor degree or higher.
 </li>
 <li>
 0-1 years of relevant working experience.
 </li>
 <li>
 Natural ability to teach.
 </li>
 <li>
 Excellent listening and organizational skills.
 
 
 </li>
 </ul>
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 Being part of a fast-growing scale-up environment where you can make an impact from day one
 </li>
 <li>
 Working in an international team (40+ nationalities), surrounded by passionate and dedicated colleagues
 </li>
 <li>
 Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quickly
 </li>
 <li>
 Working in a fun &amp; international environment surrounded by a dedicated team.
 </li>
 <li>
 Hybrid working policy: 3 days a week in the office, 2 days working from home
 
 
 </li>
 </ul>
 
 Ready to join us?
 
 
 
 <ul>
 <li>
 Apply now and help us deliver world-class support while shaping the future of EdTech!
 
 
 </li>
 </ul>
</div>

Customer Success Associate

Alaan الآن

<div>
 
 
 About Alaan
 
 
 
 Alaan is the SuperCard&trade; for businesses and the most loved fintech in the Middle East. Our mission is to simplify finance for businesses so they can save time and money.
 
 
 
 
 
 Alaan provides everything businesses need to manage and control expenses, including the SuperCard&trade;, AI-powered automation and insights, streamlined accounting, and centralized dashboards, all in one place.
 
 
 
 
 
 Over 1500 businesses in the UAE and KSA, from startups to enterprises, use Alaan to control spending and save costs.
 
 
 
 
 
 Backed by Y Combinator and top global investors- including founders and executives of leading startups - Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, Barclays, Zomato, Careem, Rippling, and other high-growth companies.
 
 
 
 
 
 We&rsquo;re not just building software. We&rsquo;re reimagining how finance works for modern businesses across the region.
 
 
 
 
 
 
 About the role
 
 
 
 As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You&rsquo;ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.
 
 
 
 
 
 
 What you'll do
 
 
 <ul>
 <li>
 Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.
 </li>
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 Continuous Learning and Development - Develop a deep understanding of a client&rsquo;s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.
 </li>
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 Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.
 </li>
 <li>
 Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.
 </li>
 <li>
 A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.
 </li>
 <li>
 Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.
 </li>
 </ul>
 
 
 
 
 
 What we're looking for
 
 
 <ul>
 <li>
 3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.
 </li>
 <li>
 Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programs or equivalent.
 </li>
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 Ownership - Ability to multi-task and independently handle tasks without any follow-ups.
 </li>
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 Problem Solver &ndash; You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.
 </li>
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 Passion for Business Optimization &ndash; You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.
 </li>
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 Cognitive Intelligence &ndash; You can think on your feet, seeing all the angles to best position our platform to best fit a client&rsquo;s needs.
 </li>
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 Client Empathy &ndash; You&rsquo;ll be building deep, trusting relationships.
 </li>
 <li>
 Communication Skills - Excellent verbal, written, and presentation skills in English.
 </li>
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 Positivity &ndash; You&rsquo;ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.
 </li>
 <li>
 Curiosity - You&rsquo;re interested in learning more about the industry and show an outstanding curiosity towards the client base.
 </li>
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 Start-up Attitude &ndash; You&rsquo;re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.
 </li>
 <li>
 Knowledge - Accounting and Finance processes is a strong plus.
 </li>
 </ul>
 
 
 
 
 
 What's in it for you
 
 
 <ul>
 <li>
 Thrive in a flexible hybrid culture with ample work-life balance.
 </li>
 <li>
 Competitive salary and equity.
 </li>
 <li>
 Contribute to building the Middle East&rsquo;s most beloved fintech brand from the ground up.
 </li>
 <li>
 Benefit from a role with significant ownership and accountability.
 </li>
 <li>
 Participate in exciting offsite events.
 </li>
 <li>
 Enjoy additional perks like travel allowances, gym memberships, and more.
 </li>
 </ul>
</div>

Customer Success Manager

Jobs via eFinancialCareers

Join to apply for the Customer Success Manager role at Jobs via eFinancialCareersJoin to apply for the Customer Success Manager role at Jobs via eFinancialCareersGet AI-powered advice on this job and more exclusive features.Location: Dubai, UAE Department: Customer Success Type: Full-time LSEG is seeking a Customer Success Manager to support post-sales engagement and ensure clients derive maximum value from our solutions. This role is central to driving customer satisfaction, retention, and long-term partnership by aligning our products with clients' business goals. About The Role The Customer Success Manager is responsible for guiding clients through the adoption of LSEG's financial data and technology solutions. This includes delivering tailored training, interpreting usage data to identify risks or opportunities, and collaborating with internal teams to ensure client needs are met. The role requires a strong understanding of financial markets and the ability to translate product capabilities into meaningful outcomes for clients. Key Responsibilities <ul><li>Deliver customized engagements such as training sessions, workshops, and webinars to support product adoption.</li><li>Analyze usage trends to identify at-risk accounts and recommend strategies to improve engagement.</li><li>Act as a liaison between clients and internal teams, ensuring feedback is shared and commitments are fulfilled.</li><li>Collaborate with Account Managers to support retention strategies and identify opportunities for growth.</li><li>Maintain a high level of client interaction, with a focus on building long-term relationships </li></ul>What We're Looking For <ul><li>Solid understanding of cross-asset financial markets and client workflows.</li><li>Experience in Asset Management, Wealth Management, or Investment Banking.</li><li>Proficiency in tools such as Excel and financial modeling platforms; familiarity with trading floor technologies is a plus.</li><li>Strong communication and problem-solving skills, with a background in client-facing roles.</li><li>A degree or equivalent experience is required; professional certifications (e.g., CFA, MBA, FRM) are advantageous. </li></ul>Inclusion and Accessibility LSEG is an equal opportunity employer. We are committed to fostering an inclusive workplace where everyone feels valued. If you require accommodations during the application or interview process, please let us know. We are happy to support your needs. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li></ul>Referrals increase your chances of interviewing at Jobs via eFinancialCareers by 2x Sign in to set job alerts for "Customer Success Manager" roles. Customer Success Manager - Premium Services Customer Experience Manager-Design - Customer Service - UAE Senior Customer Success Manager (Travel Industry experience required) Dubai, Dubai, United Arab Emirates 20 hours ago Corporate Customer Service Manager ( UAE National ) Dubai, Dubai, United Arab Emirates 11 hours ago Assistant Manager - Marketing (F&B and Wellness) - Jumeirah Zabeel Saray We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

An innovative EdTech company in Dubai is looking for a Customer Success Associate to support customers and maximize product utilization. You will engage with clients, deliver training, and improve onboarding processes. Ideal candidates should possess excellent English skills and a degree. The role offers a hybrid work model, allowing 3 days in the office and 2 remote, fostering an international team environment.

Customer Success Associate: Onboarding & AI-Driven Support

Pemo

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience. What you will be doing: - Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience. About You: <ul><li>Enthusiastic</li><li>Super organized with great attention to detail</li><li>Excellent communication and interpersonal skills</li><li>Collaborative and willing to learn</li><li>Thrives in a customer-centric environment</li><li>Comfortable working independently and remotely, as well as collaboratively</li></ul>Disclaimer: is only a platform to connect jobseekers and employers. Applicants are advised to research the legitimacy of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. For more security tips, please visit Security Advice. If you suspect any fraud or malpractice, email us at .

Explore 3114+ Customer success representative in Dubai this November. Find roles across top companies and apply now to boost your career.

3114 customer success representative jobs IN Dubai

Customer Service Representative

Customer Success Manager ( Web3 )

Customer Success Associate

Customer Success Manager

Customer Success Manager

Customer Success Associate: Onboarding & AI-Driven Support

Customer Success Manager