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sales manager

sales representative

sales coordinator

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customer success representative

GluCare

<div>Job Summary:
GluCare Integrated Diabetes Center is seeking a dedicated and customer-focused Customer Service Excellence Representative passionate about delivering excellent patient care and thriving in a dynamic healthcare setting, to join our team. The ideal candidate will serve as the first point of contact for patients, providing exceptional service through phone, email, and other communication channels. This role requires strong interpersonal skills, a patient-centered approach, and the ability to handle inquiries efficiently in a fast-paced healthcare environment.<h3 class="jobSectionHeader">
Key Responsibilities</h3><h3 class="jobSectionHeader">
Patient Communication</h3><ul>
<li>Respond promptly and professionally to patient inquiries via phone, email, and other communication channels.</li>
<li>Provide accurate information about clinic services, appointment availability, care protocols, and treatment options.</li>
<li>Educate patients on clinic programs, available packages, and doctor specializations to enhance their understanding of care options.</li>
</ul><h3 class="jobSectionHeader">Appointment Coordination</h3><ul>
<li>Schedule, reschedule, and confirm patient appointments in coordination with clinic operations.</li>
<li>Proactively manage cancellations and follow-ups to optimize clinic schedules and minimize no-shows.</li>
<li>Ensure efficient time slot allocation based on patient needs and doctor availability.</li>
</ul><h3 class="jobSectionHeader">
Problem Resolution</h3><ul>
<li>Address and resolve patient concerns and complaints professionally and efficiently.</li>
<li>Escalate complex issues to the appropriate department or management as needed.</li>
<li>Ensure all interactions are logged and tracked in the clinic's CRM system for follow-up and reporting.</li>
</ul><h3 class="jobSectionHeader">
Technical &amp; CRM Competency</h3><ul>
<li>Utilize the clinic&rsquo;s CRM software efficiently to manage patient records, track leads, and optimize appointment scheduling.</li>
<li>Maintain accurate and up-to-date patient records within the system, ensuring easy access to information.</li>
<li>Demonstrate technical proficiency with digital tools and software used for appointment booking, patient tracking, and follow-ups.</li>
</ul>
Administrative Support<ul>
<li>
Maintain up-to-date records in the patient management system, ensuring accuracy and completeness.</li>
<li>Assist in generating and distributing patient-related communications, including appointment reminders, follow-up notices, and service updates.</li>
</ul><h3 class="jobSectionHeader">Key Performance Metrics</h3><ul>
<li>Patient Satisfaction &amp; Retention &ndash; Ensuring high levels of service that encourage repeat visits.</li>
<li>CRM &amp; Data Accuracy &ndash; Maintaining clean, organized, and up-to-date records in the patient database.</li>
</ul>
Requirements<ul>
<li>
Proven experience (2-3years) in a patient coordination, sales, or customer service role within a healthcare or wellness setting.</li>
<li>Strong knowledge of CRM systems and appointment booking platforms.</li>
<li>Excellent communication and interpersonal skills, with the ability to build relationships with patients.</li>
<li>Knowledge of healthcare programs, insurance policies, and treatment plans is preferred.</li>
</ul>
Qualifications:<ul>
<li>
Native-level proficiency in English, (Arabic is a plus)</li>
<li>Bachelor&rsquo;s degree</li>
<li>Prior experience in customer service, preferably in a healthcare or call center environment</li>
<li>Knowledge of healthcare processes and patient care is an advantage</li></ul></div>

Customer Service Excellence Representative

Darktrace

<div>Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.
The Darktrace Active AI Security Platform&trade; delivers a proactive approach to cyber resilience to secure the business across the entire digital estate &ndash; from network to cloud to email. Breakthrough innovations from our R&amp;D teams have resulted in over 200 patent applications filed. Darktrace&rsquo;s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com . 
Job D escription :
The Customer Success Engineer (CSE) is a member of the Customer Experience (CX) team at Darktrace. The CSE team is focused on providing existing Darktrace customers with technical product solutions. Responsibilities in this pursuit range and include supporting the adoption of the Darktrace platform and services within the customer environment; providing deployment health and value interventions; and identifying additional or new use cases for Darktrace usage within the customer environment, among other value-adding endeavors.
Darktrace is currently expanding the CSE team to accommodate a rapidly growing customer base and accelerating revenue. This role is a dynamic and varied customer focused technical management position. This position is a critical customer-facing technical role within the Darktrace CX organization which requires thorough knowledge of cybersecurity and the Darktrace product suite, as well as excellent communication and collaboration skills to work with a variety of customer stakeholders. A CSE will need to liaise internally with Darktrace Customer Success Managers, Renewals Managers, Analysts, Operations Engineers, and Sales members to ensure customer needs are met, and to sustain consistent renewal and growth of customer accounts.
 
 
What will I be doing:
 
 
Act as a Darktrace and security expert and consultant to customers.
<ul><li>Develop and maintain excellent, hands-on knowledge of the Darktrace solution, with the expectations of self-sufficiency and proficiency across all coverage areas of the Darktrace platform
</li><li>Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery across Network, Email, and Cloud deployments
</li><li>Work towards and maintain relevant Darktrace certifications
</li><li>Have and use industry knowledge and experience to provide consultative guidance to customers on cybersecurity priorities and initiatives
</li><li>Understand and engage with the evolving cybersecurity landscape, and work towards/ maintain relevant external certifications on this knowledge as relevant
</li></ul>Work with customers to learn their priorities and map to technical solutions.
<ul><li>Develop and refine discovery techniques to work with customer contacts of various personas, from IT, Cloud, and Security administrators to C-Suite executives
</li><li>Document and utilize the values statements and needs of Darktrace customers
</li><li>Have a mindset of taking ownership over your quota number and KPIs to improve customer deployments and value delivery, and ultimately retention and expansion
</li></ul>Work with customers, peers, and stakeholders efficiently and reliably
<ul><li>Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross-functional internal teams
</li><li>Demonstrate confident presentation skills
</li><li>Maintain organized and timely documentation, account administration, and updates of internal systems
</li><li>Be mentored by and in turn provide mentorship to members of the CSE team on areas of particular expertise
</li></ul>What experience do I need?
<ul><li>2+ years of experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc)
</li><li>Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)
</li><li>Experience within the cyber security industry preferred
</li><li>Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture
</li><li>Confident, polished communicator with a proven ability to build lasting, critical business relationships
</li><li>Fluency in Arabic and English is essential</li></ul> 
Benefits:
<ul><li>24 days&rsquo; holiday + All national public holidays,
</li><li>Additional day off for your birthday,
</li><li>Life insurance,
</li><li>Medical insurance,
</li><li>Employee Assistance Program.</li></ul></div>

Customer Success Engineer

MAERSK

<div>Are you our new Customer Success Coordinator in Dubai?
As our new Customer Success Coordinator, we look at yourself ensuring seamless client experiences by managing training bookings, supporting sales efforts, and strengthening client relationships. This position focuses on assisting with sales support, coordinating with internal teams, and ensuring smooth execution of training services to drive customer satisfaction and business growth.
Key Responsibilities
<ul><li>Manage training bookings : Oversee the scheduling of trainings from sales deals, ensuring smooth delivery and alignment with client expectations.
</li><li>Support inside sales efforts : Handle inbound inquiries, follow up on leads, and proactively engage with small and direct accounts to drive additional business.
</li><li>Develop existing client relationships : Identify opportunities to strengthen partnerships with current clients by understanding their needs and recommending suitable training solutions.
</li><li>Assist with sales support : Work closely with the sales team to provide administrative support and manage client communications.
</li><li>Ensure customer satisfaction : Serve as the main point of contact for small and direct accounts, addressing inquiries, resolving issues, and ensuring a high level of service.
</li><li>Coordinate with internal teams : Liaise with sales, training delivery, BSS and operations teams to ensure seamless execution of training services.
</li><li>Upsell and cross-sell training solutions : Proactively identify opportunities to offer additional Maersk Training services that align with customer needs.
</li><li>Maintain ADM : Maintain communication logs with customers and the ADM (Administrate) Booking System: Keep accurate records of client interactions, sales opportunities and training bookings and event scheduling to ensure transparency, efficiency and accuracy in YTD Revenue.
</li><li>Attend internal meetings and training : Stay informed about new offerings, company updates, and best practices to enhance customer interactions.
</li><li>Attend Customer Meetings: Engaging with clients to understand their needs, discuss solutions, and build strong relationships
</li><li>Office Administration : Maintenance of the Office Premises, IT point of contact, Logistics coordination, In-House Courses Management, Miscellaneous Projects, VR Demonstrations, Simulator Demonstration, Lunch Orders
</li></ul>We are looking for
We are looking for a person with a Bachelor/Master&rsquo;s Degree or similar. You may be newly educated but professional experience will be an advantage especially Sales and Business Development. The key point is that you are highly motivated to achieve results and ensure customer retention. We anticipate that you have an appropriate level of hands-on experience and generally the following qualifications:
<ul><li>Must be highly self-driven and result oriented
</li><li>Must have excellent communication skills
</li><li>Experience working in Window Office package
</li><li>Service minded with a high drive
</li><li>A structured way of working, showing attention to detail
</li><li>Fluent in English both verbally and in writing
</li></ul>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.</div>

Customer Success Coordinator

BRAIN

<div><h1 class="jobSectionHeader">About Brain Co.</h1>
Brain Co. is at the leading edge of productionizing artificial intelligence for real world problems, propelling advancements and shaping the future with pioneering work. Our mission is to ensure that the transformative powers and automation of AI are applied to real world problems in various governments where manual work is still dominant.
<h2 class="jobSectionHeader">About the Role</h2>
We&rsquo;re growing our AI Deployment team in Abu Dhabi and Doha. In this role, you'll work at the intersection of AI product delivery and customer engagement helping define, shape, and drive AI-powered solutions that address mission-critical challenges in finance, energy, and government sectors.
You&rsquo;ll collaborate closely with data scientists, engineers, and senior stakeholders to translate complex business needs into actionable technical solutions. As the voice of the customer, you&rsquo;ll lead agile delivery cycles, ensure high-quality outcomes, and foster long-term relationships built on trust and impact.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Define &amp; Prioritize Features: Work with customers to identify high-impact problems and define AI-driven product features to address them.</li><li>
Translate Business Needs: Convert customer requirements into clear technical specifications and use cases for internal teams.</li><li>
Lead Agile Delivery: Oversee agile sprints and project timelines, ensuring timely and high-quality solution delivery.</li><li>
Drive Adoption: Travel regionally to engage with users, onboard stakeholders, and gather direct product feedback for continuous improvement.</li><li>
Collaborate Cross-Functionally: Serve as the bridge between customers and internal teams including data scientists, engineers, and product leads.</li><li>
Act as Customer Champion: Build trusted relationships and ensure the long-term success of deployed solutions.</li></ul><h2 class="jobSectionHeader"> 
What We&rsquo;re Looking For</h2><ul><li>
Experience:<ul><li>
3-5 years in customer success, product management, delivery consulting, or technical account management.</li><li>
Experience at top-tier product or consulting organizations (e.g., Palantir, Google, Amazon, BCG, McKinsey, etc.)
</li></ul></li><li>Technical Fluency:<ul><li>
Strong understanding of AI/ML concepts, data workflows, and model deployment processes.</li><li>
Ability to discuss and assess technical trade-offs with engineering teams.</li></ul></li><li>
Communication &amp; Relationship Skills:<ul><li>
Proven ability to build rapport and trust with enterprise customers and senior stakeholders.</li><li>
Excellent written and verbal communication, including the ability to simplify technical details for non-technical audiences.</li></ul></li><li>
Execution &amp; Ownership:<ul><li>
Hands-on mindset with a bias for action and a strong sense of ownership.</li><li>
Experience managing agile product or project delivery cycles.</li></ul></li><li>
Mobility:<ul><li>
Willingness to travel within the region to meet customers and oversee deployments on-site.</li></ul></li></ul><h2 class="jobSectionHeader"> 
Why Join Us?</h2><ul><li>
Work on transformative AI projects with high-impact clients.</li><li>
Join a collaborative, mission-driven team at the forefront of applied machine learning.</li><li>
Operate in a fast-paced, agile environment with real-world outcomes.</li></ul></div>

AI Deployment Lead

TBO.COM

<div>
 
 
 Customer Success Manager - Dubai , UAE
 
 
 
 
 
 
 Location : Oaks Liwa Heights - Office No. : 2408 - Cluster W - Jumeirah Lake Towers - Dubai - United Arab Emirates
 
 
 
 
 
 
 TBO &ndash; (www.tbo.com)
 
 
 
 
 
 
 TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.
 
 
 
 
 
 The TBO journey began in 2006 with a simple goal &ndash; to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK &amp; Europe, Africa, Middle East, India, and Asia Pacific.
 
 
 
 
 
 Today, TBO&rsquo;s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.
 
 
 
 
 
 TBO&rsquo;s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO&rsquo;s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.
 
 
 
 
 
 
 Why TBO:
 
 
 
 
 
 <ul>
 <li>
 You will influence &amp; contribute to &ldquo;Building World Largest Technology Led Travel Distribution Network&rdquo; for a $ 9 Trillion global travel business market.
 </li>
 <li>
 We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
 </li>
 <li>
 Physical Presence in 47 countries with business in 110 countries.
 </li>
 <li>
 We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.
 </li>
 <li>
 An open &amp; informal start-up environment which cares.
 </li>
 </ul>
 
 
 
 
 
 What TBO offers to a Life Traveller in You:
 
 
 
 
 
 <ul>
 <li>
 Enhance Your Leadership Acumen. Join the journey to create global scale and &lsquo;World Best&rsquo;.
 </li>
 <li>
 Challenge Yourself to do something path breaking. Be Empowered. The only thing to stop you will be your imagination.
 </li>
 <li>
 Post pandemic, travel space is likely to see significant growth. Witness and shape this space. It will be one exciting journey.
 </li>
 <li>
 As a fastest growing B2B platform our priority is purpose-building scalable systems.
 </li>
 <li>
 Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.
 </li>
 <li>
 Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.
 </li>
 </ul>
 
 
 
 
 
 Top Sights During Your Role Stay (Key Expectations):
 
 
 
 
 
 
 Customer Success Manager's are responsible for handling the most important strategic partners.
 
 
 
 
 
 These accounts make up the highest percentage of Sales and must build and maintain a strong relationship with the client.
 
 
 
 
 
 They will be the lead point of contact for all key client matters, anticipate the client&rsquo;s needs, work within the company to ensure deadlines for the client are met, and help the client succeed.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Measure key customer or site performance and developing clear product/tech plans for increasing volumes.
 </li>
 <li>
 Maximize product distribution from a technical perspective.
 </li>
 <li>
 Coordination between client and the onboarding team during the integration process
 </li>
 <li>
 Monitor the assigned clients&rsquo; API performance on day-to-day basis.
 </li>
 <li>
 Provide technical expertise on the integration of products and services, enlisting the assistance of subject matter experts as required.
 </li>
 <li>
 Work with Sales to develop account visit/call plan to ensure customer visits are managed in the most cost-effective manner.
 </li>
 <li>
 Actively engage with sales, product, support, and API development teams to troubleshoot post go-live support related issues.
 </li>
 <li>
 Report any possible issues to HQ for resolutions after identifying the priority level and commercial impact.
 </li>
 <li>
 Coordinate with Sales regarding any commercial related issues or tech concerns causing sales loss.
 </li>
 <li>
 Be first point of contact for the clients/tech houses in the region for all the API related queries
 </li>
 </ul>
 
 
 
 
 
 Do you have what it takes (Must Haves)
 
 
 
 
 
 <ul>
 <li>
 Bachelor's Degree from any engineering faculty preferred
 </li>
 <li>
 Minimum 3 years&rsquo; experience in a client facing role.
 </li>
 <li>
 Ability to creatively solve challenging tech issues.
 </li>
 <li>
 Excellent communication skills to explain complex issues in a simple way to audiences from different backgrounds.
 </li>
 <li>
 Knowledge of REST API, XML, JSON, and similar technologies
 </li>
 <li>
 Experience working with Databases &amp; SQL
 </li>
 </ul>
</div>

Customer Success Manager (Travel Industry)

Naoki Group

Naoki Group is currently seeking an experienced Sales Representative with a background in handling Aftermarket Spare Parts, particularly for European automotive vehicles. The ideal candidate will possess strong communication skills and exceptional customer service abilities. Prior experience in the UAE market is preferred. Join our team and contribute to our commitment to excellence in customer satisfaction.Responsibilities:<ul><li>Provide exceptional service to customers at the counter by addressing inquiries, providing product information, and ensuring a positive customer experience.</li><li>Utilize your expertise in European aftermarket automotive spare parts to assist customers</li><li>Efficiently manage and navigate the Electronic Parts Catalog (EPC) to locate and identify parts accurately and promptly.</li><li>Dealing with retail and wholesale sales.</li><li>Arranging shipments, checking for discrepancies, and organizing parts to ensure optimal inventory levels and availability.</li><li>Address and resolve any customer issues or concerns related to parts and services in a timely and professional manner.</li><li>Stay informed about industry trends, new products, and competitor activities to better serve customers and contribute to sales strategies.</li></ul>Requirements:<ul><li>Proven UAE Experience in the same field and position (2 to 3 years UAE experience)</li><li>Proven experience in counter and field sales, particularly in handling aftermarket automotive spare parts, with a focus on European cars.</li><li>Strong communication and interpersonal skills with the ability to deliver exceptional customer service.</li><li>Familiarity with catalog management systems (EPC) and an understanding of automotive parts.</li><li>Previous experience in the UAE market is highly desirable.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have an experience in handling Aftermarket Spare Parts, particularly for European automotive vehicles?</li></ul>Experience:<ul><li>UAE / GCC: 2 years (Required)</li><li>Aftermarket Spare Parts - Sales Representative: 2 years (Required)</li></ul>Job Type: Full-time

SALES REPRESENTATIVE - Aftermarket Auto Spare Parts

Four K Building Materials

Customer Service / Sales Representative (Arabic Speaker only - Native)Preferred Gender: Female/MaleLocation: Dubai Industrial City (DIC)- Jebel AliExperience: 1+ yearResponsibilities:<ul><li>Handle B2B customer inquiries from sales representatives and walk-in clients via phone, email, and WhatsApp</li><li>Process orders and coordinate with the sales team.</li><li>Assist customers with product details and availability.</li><li>Follow up on deliveries and resolve any customer issues.</li><li>Maintain records of customer interactions and transactions.</li><li>Prepare quotations, book sales orders, and ensure inventory availability.</li><li>Follow up on payments as per company policy.</li><li>Register new customers and coordinate contract creation for profile setup.</li><li>Track deliveries and address customer issues promptly</li></ul>Preferred who can join Immediately or else 1 month noticeJob Type: Full-time

Customer Service / Sales Support

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