customer service representative Jobs in Lahore

customer service representative

sales development representative Jobs in Lahore

sales development representative

call center representative Jobs in Lahore

call center representative

business development representative Jobs in Lahore

business development representative

customer care representative Jobs in Lahore

customer care representative

customer success representative

Avanceon Middle East & South Asia

<div>
 
 About The Role
 
 
 
 We are looking for a driven
 
 Customer Success &amp; Support Lead
 
 with a strong technical foundation and a proven track record in managing customer journeys end-to-end. This role is ideal for an engineer who has transitioned into customer-facing responsibilities and understands the dynamics of customer retention, satisfaction, and account expansion. You will be responsible for leading customer success operations, orchestrating support activities, and ensuring high-quality customer experiences that contribute directly to business growth. If you are passionate about solving problems, building relationships, and growing accounts&mdash;this role is for you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Customer Success Leadership ∙Own the complete post-sales customer lifecycle, from onboarding to ongoing engagement and retention. ∙Develop and execute success plans aligned with customer objectives and KPIs. ∙Monitor product adoption, user engagement, and overall account health. ∙Drive proactive interactions to mitigate risks, uncover needs, and strengthen customer relationships.
 </li>
 <li>
 Customer Support &amp; Operational Excellence ∙Lead frontline support operations and ensure timely resolution of customer queries and issues. ∙Build and refine support workflows, escalation paths, and SLAs. ∙Maintain a knowledge base and troubleshoot recurring patterns for continuous improvement. ∙Coordinate with engineering and product teams for technical issue resolution.
 </li>
 <li>
 Customer Satisfaction &amp; Growth ∙Conduct periodic health checks, QBRs, and feedback sessions to measure satisfaction and identify improvement areas. ∙Strategically identify upsell, cross-sell, and value-expansion opportunities. ∙Strengthen long-term relationships that drive renewals and minimize churn.
 </li>
 <li>
 Sales &amp; Business Development Enablement ∙Collaborate with sales teams during handovers, renewals, and expansion discussions. ∙Support proposal generation, technical clarifications, and customer-tailored solutioning. ∙Provide customer insights that shape sales strategies and product roadmaps.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering (Electrical, Electronics, Mechatronics, Industrial, Software, or related fields).
 </li>
 <li>
 3&ndash;5 years of experience in customer success, customer support, account management, or technical client-facing roles.
 </li>
 <li>
 Strong technical acumen with the ability to understand solution architectures and operational workflows.
 
 
 </li>
 </ul>
 
 Hands On Experience With Tools
 
 
 
 <ul>
 <li>
 Excel (advanced), Jira, HubSpot, and proficiency in leveraging AI technologies for automation, reporting, and customer communication.
 </li>
 <li>
 Demonstrated experience in handling customers, conflict resolution, upselling, and account growth.
 </li>
 <li>
 Excellent communication, stakeholder management, problem-solving, and analytical skills.
 </li>
 </ul>
</div>

Customer Success & Support Lead

Code Flairs

We are looking for a dedicated Customer Success Agent to join our team for the night shift. The ideal candidate will be responsible for maintaining strong relationships with clients, addressing their inquiries, and ensuring a smooth customer experience.Key Responsibilities<ul><li>Communicate with clients via email, chat, or calls to address inquiries and concerns</li><li>Ensure high levels of customer satisfaction and support</li><li>Coordinate with internal teams to resolve client issues efficiently</li><li>Maintain accurate records of customer interactions and updates</li><li>Follow up with clients to ensure successful service delivery</li><li>Build long-term relationships with customers and improve retention</li></ul>Requirements<ul><li>Excellent English communication skills (written and verbal)</li><li>Strong interpersonal and problem-solving abilities</li><li>Ability to work effectively during night shift hours</li><li>Previous experience in customer service or customer success is preferred</li><li>Basic computer and CRM handling skills</li><li>Professional and customer-focused attitude</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional working environment</li><li>Opportunities for career growth</li><li>Performance-based incentives</li></ul>How to ApplyInterested candidates can apply via IndeedPay: Rs60,000.00 - Rs85,000.00 per monthWork Location: In person

Female Customer Success Agent (Night Shift)

We are seeking an experienced and proactive Female Customer Success Agent with a background in SEO and Digital Marketing. The ideal candidate will be responsible for managing client relationships, ensuring service satisfaction, and coordinating with internal SEO/digital marketing teams to deliver measurable results.Key Responsibilities<ul><li>Manage and maintain strong relationships with SEO/digital marketing clients</li><li>Act as the main point of contact for assigned accounts</li><li>Provide campaign updates, performance reports, and strategic recommendations</li><li>Coordinate with SEO, content, and paid marketing teams to ensure timely delivery</li><li>Handle client queries, concerns, and escalations professionally</li><li>Ensure client retention and long-term satisfaction</li></ul>Requirements<ul><li>Minimum 2 years of experience in Customer Success, Account Management, or Digital Marketing</li><li>Strong understanding of SEO, PPC, Social Media Marketing, and digital campaigns</li><li>Excellent communication and presentation skills</li><li>Ability to work in a night shift environment</li><li>Strong problem-solving and client-handling skills</li><li>Professional attitude and result-oriented mindset</li></ul>What We Offer<ul><li>Competitive salary package (PKR 80,000 &ndash; 90,000)</li><li>Professional and growth-focused environment</li><li>Long-term career development opportunities</li><li>Stable and supportive team culture</li></ul>How to ApplyInterested candidates can apply via IndeedPay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Success Agent (Female only for Night Shift)

Techies Global

- Must have 1 year experience in Digital Marketing Campaign as a Customer Success Executive.- Timings 7pm-4am on Site.- Location: Wapda Town, Lahore.- Apply only if you have Relevant Experience of Retention and Upsell in Digital Marketing Campaign.Job Type: Full-timePay: Rs100,000.00 - Rs125,000.00 per monthExperience:<ul><li> Digital Marketing Campaign: 1 year (Preferred)</li></ul>Work Location: In person

Customer Success Executive

- Must have 1 year of Experience in Digital Marketing Campaign.- Can Join Immediately.- Willing for 1 year Contract.-Timings :7pm-4am on Site ( Night Shift).- Location: Wapda Town, lahoreJob Type: Full-timePay: Rs150,000.00 per monthWork Location: In person

Customer Success Manager

CHANGHONG RUBA

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They&rsquo;re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers&rsquo; shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don&rsquo;t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Responsibilities&middot; Take customer calls and handle online queries, provide accurate, satisfactory answers to their queries and concernsDegree: BachelorExperience: Min 02 yearsGender: FemaleWork Remotely<ul><li>No</li></ul>Location: Johar Town LahoreJob Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Work Location: In person

Customer Relationship Officer (CRO)

Tech Solutions Pro

Customer Service Representative (CSR) &ndash; Packaging IndustryJob SummaryWe are looking for a professional and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for handling customer queries efficiently through calls and emails, ensuring excellent communication and problem resolution. Candidates with prior experience in the packaging industry will be preferred.Key Responsibilities<ul><li>Respond to customer inquiries via phone calls and email in a professional and timely manner</li><li>Provide accurate information regarding products, pricing, orders, and delivery timelines</li><li>Resolve customer complaints and concerns effectively while maintaining company standards</li><li>Coordinate with production and sales teams regarding order status and requirements</li><li>Maintain proper records of customer interactions and transactions</li><li>Ensure high levels of customer satisfaction through excellent communication skills</li></ul>Requirements<ul><li>Excellent English communication skills (Written &amp; Verbal &ndash; Mandatory)</li><li>Strong call-handling and email correspondence skills</li><li>Prior experience in customer service (Packaging industry experience preferred)</li><li>Knowledge of packaging products, materials, and production process will be an advantage</li><li>Good problem-solving and interpersonal skills</li><li>Ability to work under pressure and meet deadlines</li><li>Proficient in MS Office and basic computer operations</li></ul>Preferred Qualifications<ul><li>Experience working in a Packaging Company</li><li>Understanding of custom packaging workflow and order processing</li></ul>What We Offer<ul><li>Market-competitive salary</li><li>Professional working environment</li><li>Growth opportunities</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs200,000.00 per monthWork Location: In person

Customer Service Representative (CSR)

Explore 535+ Customer success representative in Lahore this March. Find roles across top companies and apply now to boost your career.