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customer success specialist

ALIS by Medtelligent

<div>
 
 Company Description
 
 
 
 
 Customer Success Specialist
 
 
 
 
 Full Time
 
 
 
 Candidates with the flexibility to work
 
 Tuesday through Saturday
 
 , specifically the
 
 8:00 AM &ndash; 4:00 PM
 
 or
 
 10:00 AM &ndash; 6:00 PM
 
 shifts, may be prioritized.
 
 
 <ul>
 <li>
 If you are based in the Chicagoland area, you&rsquo;ll be required to work onsite for your first 90 days. After that, your schedule (in-office, hybrid, or remote) will be determined in alignment with performance and team needs.
 
 
 </li>
 </ul>
 
 Yearly Rate:
 
 $50,000-$65,0000
 
 
 
 Sponsorship:
 
 We are not able to provide employment sponsorship, including OPT or STEM OPT.
 
 
 
 Application Process:
 
 
 
 To be considered for this role, please include a response to "Why ALIS" in your application.
 
 
 
 Interview steps may include:
 
 
 
 <ul>
 <li>
 Phone Screen with a recruiter
 </li>
 <li>
 Video Interview with Hiring Manager
 </li>
 <li>
 In Person interview in our Chicago office
 
 
 </li>
 </ul>
 Job Description
 
 
 
 About The Role
 
 
 
 As a success specialist, you will be responsible for directly helping clients, internal teams, and third party vendors troubleshoot issues with the ALIS software product over the phone (mainly) and via email. This position is absolutely critical to the frontline community staff that rely on the ALIS success team for assistance and the members of this team take their job of helping people seriously. If you dislike taking phone calls or connecting with people voice to voice - this position is not for you!
 
 
 ALIS clients are very kind and appreciative of the help the success team gives so this is not a call center or consumer complaint type job - it is a position in which you truly get to know front line workers and assist them in navigating the ALIS software and technology concepts. Individuals that succeed in this position are great on the phone, build strong relationships, have a passion for leveraging technology to solve real world problems, and love finding a way to &ldquo;say yes&rdquo;.
 
 
 Members of the success team also work to develop technical &ldquo;specialties&rdquo; related to different parts of the ALIS software (clinical, billing, CRM, integrations, pharmacy, etc.)
 
 
 
 What you'll be doing
 
 ...
 
 
 <ul>
 <li>
 Monitoring and responding to phone calls and emails
 </li>
 <li>
 Report on, investigate, and respond to all tickets and escalations
 </li>
 <li>
 Timely maintenance of information in ticket tracking system
 </li>
 <li>
 Specialization in a/multiple ALIS modules
 </li>
 <li>
 Participation in on-call rotation
 </li>
 <li>
 Special projects and form markup
 </li>
 <li>
 Answering phone calls &amp; emails
 </li>
 <li>
 Participate in on-call (off hours) success responsibilities
 </li>
 <li>
 Document outcomes of customer interactions
 </li>
 <li>
 Attend scrum meetings
 </li>
 <li>
 Track progress toward ticket goals
 </li>
 <li>
 Attend PM / specialization meetings
 </li>
 <li>
 Write escalation tickets
 </li>
 <li>
 Attend L10s &amp; fill out score cards
 </li>
 <li>
 Sync with Team Lead on status toward goals
 </li>
 <li>
 Review customer specific SOPs
 </li>
 <li>
 Execute on long-term projects
 </li>
 <li>
 Focused goals toward specialization
 </li>
 <li>
 Learn new success tools &amp; practices
 </li>
 <li>
 Reach specialization milestones
 
 
 </li>
 </ul>
 Qualifications
 
 
 
 You&rsquo;ll Thrive in This Role If You Are&hellip;
 
 
 
 <ul>
 <li>
 Reliable: You show up at work for your team and the clients and look forward to doing it.
 </li>
 <li>
 Positive with an optimistic attitude: You look at the bright side of life and generally speaking, have a good attitude and professional demeanor.
 </li>
 <li>
 Calm and collected: You aren&rsquo;t pulled into drama or anxiety but can see clearly in order to help others.
 </li>
 <li>
 A Good communicator: You are transparent with information and pay attention to details.
 </li>
 <li>
 Patient and Kind: You do not get frustrated with people that are less knowledgeable or tech savvy than yourself. You are empathetic and kind to others.
 </li>
 <li>
 Continuously Displaying Good judgment: You can prioritize needs appropriately.
 </li>
 <li>
 Detail oriented: You care about getting small details right.
 </li>
 <li>
 Committed to ongoing personal and professional growth: You seek to grow and evolve in ways related to career development and personally.
 </li>
 <li>
 Continuously Displaying High integrity: You tell the truth even when it is hard to do so. You avoid drama and gossip and prefer to bond over growth, positivity, and optimism.
 </li>
 <li>
 Adaptable and flexible: You don&rsquo;t freak out if plans change or meetings get moved.
 </li>
 <li>
 Solution oriented: You take ownership to actually solve problems instead of just reporting all of the issues.
 </li>
 <li>
 Striving for excellence / finding ways to delight clients: Not just someone looking to cross a task off their list but spending time to over deliver and leave the relationship better than you found it. The company and this team commits itself to high standards for reliability and performance.
 </li>
 <li>
 Technologically savvy: You like to help others troubleshoot technology and hardware issues and you have an interest in new technologies and data. Good with G-Suite, Gmail, word, and excel.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Why You&rsquo;ll Love It Here:
 
 
 
 <ul>
 <li>
 10 days of PTO ( year 1)
 </li>
 <li>
 8 Company Holidays ( office will be closed)
 </li>
 <li>
 2 Floating Holidays
 </li>
 <li>
 Subsidized Medical, dental and vision insurance
 </li>
 <li>
 401k Plan + Up to 4% Matching
 </li>
 <li>
 Pre-tax Commuter Benefits
 </li>
 <li>
 Flexible Work arrangements available
 </li>
 <li>
 Casual Dress
 </li>
 <li>
 Referral Bonuses
 </li>
 <li>
 Employee Assistance Fund
 </li>
 <li>
 Paid Parental Leave
 </li>
 <li>
 Paid Jury duty &amp; Bereavement Leave
 </li>
 <li>
 Length of stay rewards
 </li>
 <li>
 Company bonus pool
 </li>
 <li>
 HSA and FSA
 </li>
 <li>
 Life Insurance policy subsidized by Company
 
 
 </li>
 </ul>
 
 ALIS values and promotes diversity. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. All candidates are subject to a background check.
 
</div>

Customer Success Specialist

Pacvue

<div></div><div>About Us:

Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world's largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.

Why work at Pacvue?
<ul>
<li>Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.</li>
<li>Have fun &ndash; we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.</li>
<li>Learn &ndash; from the best! Our team is full of talented people who want to help you learn, grow &ndash; providing you with mentorship, the industry's best practices and thought leadership.
</li><li>Grow fast &ndash; the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.</li>
</ul>
About the role:

The Customer Success Manager can develop relationships and with an assigned book of Pacvue's clients and may assist with larger or more complex accounts. Liaising with internal departments, you will be a day-to-day contact for client requests, addressing and resolving their issues within established processes, while benefiting from the support of our dedicated Customer Success, Account Management, Product, and Engineering teams. The successful candidate will utilize their client management skills to produce successful outcomes in a deadline-driven environment. With our expanding department and new CS initiatives, the ideal candidate will also support ongoing internal processes and workflows and provide feedback for continuous improvement.

Responsibilities:
<ul>
<li>Ensure customer success by providing reliable, high-quality technical support and responsive service.</li>
<li>Foster account growth/expansion by identifying opportunities and sharing them with senior team members.</li>
<li>Provide tactical account support by executing established account plans and documenting client progress.</li>
<li>Escalate complex client issues to senior team members and leadership as appropriate.</li>
<li>Develop working knowledge of the Pacvue platform and retail media landscape and participate in internal training and knowledge-sharing activities.</li>
<li>Collaborate with the Pacvue Training and Education team to build out content for product onboarding and education by providing feedback and assisting with documentation as needed..</li>
<li>Follow established team processes and suggest improvements through appropriate channels.</li>
<li>Educate users on latest SaaS platform features with guidance from senior team members when needed.</li>
<li>Address technical issues relating to software function and upgrades by troubleshooting common issues and escalating advanced concerns.</li>
<li>Collect and share client feedback with R&amp;D team senior team members to help inform product discussions.</li>
<li>Create product reports and recreate errors for documentation and communication with developers under guidance from senior team members.</li>
</ul>
Skills &amp; Qualifications:
<ul>
<li>2+ years of digital/search advertising work experience and domain knowledge</li>
<li>2+ years experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds (experience with Pacvue strongly preferred)</li>
<li>Familiarity with Amazon DSP, Amazon Marketing Cloud, and other display offerings in retail media a strong plus</li>
<li>Experience with social commerce platforms, like TikTok, a plus</li>
<li>Customer success, consulting service or pre-sales experience and expertise a plus</li>
<li>Great interpersonal skills, team player and customer service focused attitude</li>
<li>High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go</li>
<li>Ability to operate simultaneously and effectively in primarily tactical execution-focused responsibilities while developing strategic skills over time</li>
<li>Strong analytical skills</li>
<li>Moderate Excel skills</li>
</ul>
Benefits:
<ul>
<li>Unlimited Paid Time Off</li>
<li>Paid Holidays and Floating Holidays</li>
<li>Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance</li>
<li>401k with Employer Match</li>
<li>Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization</li>
<li>Paid Parental Leave</li>
</ul>
The annual base salary range for this position is $70,000-$90,000 USD. The actual salary will vary depending on the applicant's experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue's highly attractive incentive plans, full details will be provided during the recruitment process.

#LI-Remote<div>
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</div></div>

Customer Success Manager

<div></div><div><div>About Us:

Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world&rsquo;s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.

Why work at Pacvue?
<ul>
<li>Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.</li>
<li>Have fun &ndash; we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.</li>
<li>Learn &ndash; from the best! Our team is full of talented people who want to help you learn, grow &ndash; providing you with mentorship, the industry&rsquo;s best practices and thought leadership.
</li><li>Grow fast &ndash; the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.</li>
</ul>
About the role:

The Customer Success Manager can develop relationships and with an assigned book of Pacvue&rsquo;s clients and may assist with larger or more complex accounts. Liaising with internal departments, you will be a day-to-day contact for client requests, addressing and resolving their issues within established processes, while benefiting from the support of our dedicated Customer Success, Account Management, Product, and Engineering teams. The successful candidate will utilize their client management skills to produce successful outcomes in a deadline-driven environment. With our expanding department and new CS initiatives, the ideal candidate will also support ongoing internal processes and workflows and provide feedback for continuous improvement.

Responsibilities:
<ul>
<li>Ensure customer success by providing reliable, high-quality technical support and responsive service.</li>
<li>Foster account growth/expansion by identifying opportunities and sharing them with senior team members.</li>
<li>Provide tactical account support by executing established account plans and documenting client progress.</li>
<li>Escalate complex client issues to senior team members and leadership as appropriate.</li>
<li>Develop working knowledge of the Pacvue platform and retail media landscape and participate in internal training and knowledge-sharing activities.</li>
<li>Collaborate with the Pacvue Training and Education team to build out content for product onboarding and education by providing feedback and assisting with documentation as needed..</li>
<li>Follow established team processes and suggest improvements through appropriate channels.</li>
<li>Educate users on latest SaaS platform features with guidance from senior team members when needed.</li>
<li>Address technical issues relating to software function and upgrades by troubleshooting common issues and escalating advanced concerns.</li>
<li>Collect and share client feedback with R&amp;D team senior team members to help inform product discussions.</li>
<li>Create product reports and recreate errors for documentation and communication with developers under guidance from senior team members.</li>
</ul>
Skills &amp; Qualifications:
<ul>
<li>2+ years of digital/search advertising work experience and domain knowledge</li>
<li>2+ years experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds (experience with Pacvue strongly preferred)</li>
<li>Familiarity with Amazon DSP, Amazon Marketing Cloud, and other display offerings in retail media a strong plus</li>
<li>Experience with social commerce platforms, like TikTok, a plus</li>
<li>Customer success, consulting service or pre-sales experience and expertise a plus</li>
<li>Great interpersonal skills, team player and customer service focused attitude</li>
<li>High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go</li>
<li>Ability to operate simultaneously and effectively in primarily tactical execution-focused responsibilities while developing strategic skills over time</li>
<li>Strong analytical skills</li>
<li>Moderate Excel skills</li>
</ul>
Benefits:
<ul>
<li>Unlimited Paid Time Off</li>
<li>Paid Holidays and Floating Holidays</li>
<li>Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance</li>
<li>401k with Employer Match</li>
<li>Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization</li>
<li>Paid Parental Leave</li>
</ul>
The annual base salary range for this position is $70,000-$90,000 USD. The actual salary will vary depending on the applicant&rsquo;s experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue&rsquo;s highly attractive incentive plans, full details will be provided during the recruitment process.

#LI-Remote</div><div>
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</div></div>

Customer Success Manager New

Flock Safety

<div><h1 class="jobSectionHeader">Who is Flock?</h1>
Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.
We&rsquo;re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It&rsquo;s intense but deeply rewarding for those who want to make an impact.
With nearly $700M in venture funding and a $7.5B valuation, we&rsquo;re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.<h1 class="jobSectionHeader">
The Opportunity</h1>
As an Majors Customer Success Manager (CSM) at Flock Safety, you will serve as a strategic advisor and executive partner to some of our largest and most complex customers. You&rsquo;ll be responsible for driving measurable outcomes, strengthening multi-threaded relationships, and ensuring that our solutions align with each agency&rsquo;s strategic goals around safety, transparency, and community impact.
This role is ideal for a seasoned CSM who thrives in strategic environments, balancing executive engagement with day-to-day program execution, while influencing outcomes across diverse stakeholders, from command staff to IT to city leadership.<h1 class="jobSectionHeader">
The Skillset</h1><ul><li>
Strategic Relationship Management: 5+ years in Customer Success, Account Management, or Strategic Partnerships, managing enterprise-level or public sector customers with complex stakeholder environments.</li><li>
Executive Presence: Ability to navigate executive-level conversations with confidence, clarity, and diplomacy.</li><li>
Business Acumen: Strong understanding of organizational goals, budgeting cycles, and how to tie Flock&rsquo;s solutions to tangible operational and community outcomes.</li><li>
Program Leadership: Experience leading large-scale, cross-functional programs from kickoff to renewal, ensuring accountability and communication across all stakeholders.</li><li>
Analytical Mindset: Comfortable interpreting usage data, KPIs, and adoption trends to drive insight-led engagement.</li><li>
Cross-Functional Collaboration: Proven success partnering with Sales, Product, Legal, and Deployment teams in a matrixed environment.</li><li>
Public Safety or Security Experience (Preferred): Understanding of government operations, procurement processes, or public safety workflows.</li></ul>
Feeling uneasy that you haven&rsquo;t ticked every box? That&rsquo;s okay; we&rsquo;ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.<h1 class="jobSectionHeader">
90 Days at Flock</h1>
We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.
The First 30 Days<ul><li>
Complete onboarding on Flock&rsquo;s platform, customer success playbooks, and engagement tools</li><li>
Shadow customer calls to learn success metrics, workflows, and value levers for various segments</li><li>
Begin resolving support tickets and co-facilitating customer training sessions</li></ul>
The First 60 Days<ul><li>
Independently lead onboarding sessions for new customers, driving early adoption</li><li>
Conduct regular health checks and usage reviews; begin surfacing potential renewal risks and expansion opportunities</li><li>
Deliver training and best practice webinars aligned to adoption goals</li></ul>
90 Days &amp; Beyond<ul><li>
Manage the full customer lifecycle with a focus on retention and strategic expansion</li><li>
Facilitate QBRs, renewal conversations, and solutions presentations to communicate value and uncover growth</li><li>
Contribute to evolving CSM playbooks and internal enablement for scalable impact</li></ul><h1 class="jobSectionHeader">
Salary &amp; Equity
</h1>In this role, you&rsquo;ll receive a starting salary between $170,000 and $194,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.<h1 class="jobSectionHeader">
The Perks</h1>
Flexible PTO: We seriously mean it, plus 11 company holidays.
Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
Fertility &amp; Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
WFH Stipend: $150 per month to cover the costs of working from home.
Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
Home Office Stipend: A one-time $750 to help you create your dream office.
If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check.
Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.
If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.
At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.
Flock Safety is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock Safety will come from an email address ending in @flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock Safety role, please report it to recruiting@flocksafety.com
Compensation Range: $170K - $194K</div>

Customer Success Manager, Majors

CCC Intelligent Solutions

<div>The hourly rate is:
$24.88 - $28.85 per hour
This position is bonus and/or commission eligible.
CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy , creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we&rsquo;re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We&rsquo;re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com . 
 
<h1 class="jobSectionHeader">The Role
</h1>The Customer Care Specialist will be responsible for maintaining reactive and proactive contact with customers to improve customer satisfaction and cash collections. During incoming calls, the Specialist supports the field staff and customers with the resolution of questions and issues. They are responsible for add-on sales, saves, retention, collections, and contract renewals and will work on moderately complex assignments where some judgment and initiative are required in resolving problems and making recommendations. The Specialist also follows up on accounts both 60 and 90 days overdue to ensure there are no service issues delaying payment and asking customer for payment. 
 
<h1 class="jobSectionHeader">Key Responsibilities:
</h1><ul><li>Responsible for ensuring customer satisfaction and retention by managing a variety of calls including but not limited to questions related to service failures, billing, collections, cancellation requests, contracts, upgrades, and/or downgrades, etc.
</li><li>Ensure every issue is resolved on the first call or send the call to the appropriate person for resolution but remains accountable for resolution.
</li><li>Make outgoing campaign calls such as (but not limited to) ensuring customer contact, collecting outstanding debt, cold calling to generate leads, surveying customers, etc.
</li><li>Follow-up correspondence with customers to help build new relationships and ensure existing customer satisfaction.
</li><li>Document customer activities by recording critical data into Customer Service Database and maintains and ensures accuracy of customer data.
</li><li>Employ the consultation and negotiation skills necessary to successfully represent, cross-sell and downgrade products and services to existing customers.
</li><li>Code-in to call loop-line to customer calls and interpret the customers&rsquo; needs and manage the situation or send the call to the appropriate person for resolution.
</li><li>Utilize telephone skills and detailed knowledge of the product line, as well as knowledge of the market we are in.
</li><li>Administer passwords, name changes, and downgrades.
</li><li>Responsible for meeting agreed upon targets associated with savings, retention, and contract renewals.
</li><li>Make daily collection calls and follow-up on assigned accounts.
</li><li>Coordinate efforts with sales force, billing, and other appropriate parties to resolve issues affecting collection.
</li><li>Assist with the reconciliation of accounts, including resolution of deductions, overpayments, and unapplied cash.
</li><li>Prepare credits and recommend accounts for write-off for third party placement.
</li><li>Assist management in preparation of reserve analysis assigned accounts.
</li><li>Send out monthly statements to delinquent customers. 
</li></ul> 
<h1 class="jobSectionHeader">Requirements:
</h1><ul><li>High School, Vocational School, or equivalent is required. College preferred
</li><li>Typically requires one to two years&rsquo; experience in Administrative, Customer service, or Sales Support
</li><li>Call center experience required
</li><li>Customer satisfaction and customer retention experience
</li><li>Contract renewals, collections, cash, sales units, and revenue knowledge
</li><li>Committed to achieving results
</li><li>Creative problem solver
</li><li>Flexible and adaptable
</li><li>Excellent disposition to deal with customers &amp; recognize their needs
</li><li>Can clearly communicate and negotiate solutions
</li><li>Professional demeanor and can manage complaints
</li><li>Works accurately and with eye for detail
</li><li>Can suggest overall improvements
</li><li>Has a pleasant, friendly style
</li><li>Acts with integrity and trust
</li><li>Understands that selling and collecting are a part of good service 
</li></ul> 
<div><div><div><div><div><div><div><h1 class="jobSectionHeader">About CCC's Commitment to Employees:
</h1></div></div></div></div></div></div></div>CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion &amp; Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC&rsquo;s success.
CCC offers competitive compensation and benefits to support you and your families, including:
<ul><li>401K Match
</li><li>Paid time off
</li><li>Annual Incentive Plan Performance Bonus
</li><li>Comprehensive health insurance
</li><li>Adoption Assistance
</li><li>Tuition Reimbursement
</li><li>Wellness Programs
</li><li>Stock Purchase Plan options
</li><li>Employee Resource Groups
</li></ul>For more information about our benefits, please check out our careers site .
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.</div>

Customer Care Specialist

Airgas

<div>R10086470 Healthcare Sales Specialist (Open)
Location:
South Chicago Heights, IL - Filling industrialAurora, IL - Jericho - Retail shop, Joliet, IL - Retail shop
<h2 class="jobSectionHeader">How will you CONTRIBUTE and GROW?
</h2>Airgas is Hiring for a Healthcare Sales Specialist in South Chicago Heights, IL!
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We are looking for you!
<ul><li>Salary Range: 80k-90k base plus bonus
</li><li>Mileage Reimbursement and auto allowance
</li><li>Travel within territory
</li></ul>Recruiter: Gaby Bogenschutz / gaby.bogenschutz @airliquide.com / (920) 472- 3495 CALL/TEXT
The Healthcare Sales Specialist sells medical gases, products, and services to healthcare and life science establishments within a specific geographic area serving as a subject matter expert to both internal and external customers. The Sales Specialist is responsible for developing and executing regional company specific medical and specialty gas marketing plans and supporting the Region in this capacity.
<div><div><div><div><div><div><div><div><div><ul><li>Responsible for increasing sales and profit margins by presenting the company&rsquo;s various medical product lines and specialty gases to new prospects and existing customers by both explaining &amp; demonstrating Airgas&rsquo;s products and services to provide solutions tailored to respective customer segment needs..
</li></ul><ul><li>Develops and implements customer specific marketing plans by studying the type of product and volume used by customers/prospects depending on industry or trade factor.
</li></ul><ul><li>Prepares sales proposals and contracts by quoting pricing, credit terms, estimated date of delivery based on knowledge of Airgas&rsquo;s production and delivery schedules.
</li></ul><ul><li>Acts as a resource for other Airgas sales professionals in developing and maintaining medical sales within their customer base by providing product and industry training, making customer presentations and recommendations.
</li></ul><ul><li>Monitors competition through research and by gathering current marketplace information on existing products, new products, delivery schedules, merchandising techniques, go to market strategies, etc.
</li></ul><ul><li>Resolves customer concerns and/or complaints by thoroughly investigating issues/problems, identifying and developing solutions, preparing memos/reports, and making recommendations to management.
</li></ul><ul><li>Keeps management informed by maintaining and daily activity in CRM, results reports ( weekly work plans, and monthly and annual territory analyses) as required.
</li></ul><ul><li>Recommends continuous improvement suggestions including but not limited to processes, procedures, products, changes in products, service and policy by assessing and evaluating results and staying in touch with competitive developments and discussions with vendors.
</li></ul><ul><li>Other duties as assigned.
</li></ul></div></div></div></div></div></div></div></div></div><h2 class="jobSectionHeader">________________________
</h2><h2 class="jobSectionHeader">Are you a MATCH?
</h2>Required Qualifications:
<div><div><div><div><div><div><div><div><div><ul><li>Bachelor&rsquo;s degree in Business or related field. In lieu of degree, consideration for up to 4 years of additional sales specific experience may be considered.
</li></ul><ul><li>3 years of prior solution driven sales experience preferably within the industrial and specialty medical gas field.
</li></ul><ul><li>Demonstrated relationship management &amp; consultative selling aptitude with the ability to problem-solve and devise solutions for the customer.
</li></ul><ul><li>Ability to target accounts and achieve results through a sales process and strategy.
</li></ul><ul><li>Ability to build effective relationships with all levels and roles both within Airgas and outside the organization.
</li></ul><ul><li>Strong problem solving and analytical skills with a thorough understanding of financial accounting terms and principals including margin, profit, cost, and rate of return.
</li></ul><ul><li>Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a cross-functional team environment across the organization knowing who to engage to achieve results. Uses candor and sensitivity in their dealings with others.
</li></ul><ul><li>Excellent organizational and time management skills to include the ability to multi-task and effectively manage projects in a diverse organization.
</li></ul><ul><li>Strong computer skills to include proficiency in Google applications (Slides, Sheets, Docs) as well as a working knowledge of SAP.
</li></ul><ul><li>Ability to work independently and under pressure to meet deadlines.
</li></ul><ul><li>Self-motivated with effective organizational/time-management skills.
</li></ul><ul><li>Frequent regional travel (up to 60% of work time).
</li></ul><ul><li>Minimal overnight travel.
</li></ul><ul><li>Reliable transportation, current driver&rsquo;s license, minimum liability insurance as required by state of vehicle registration.
</li></ul><ul><li>Job requires visitation to various Airgas and customer sites, which have varying environments/conditions, layouts, and accessibility. Environment may contain loud noises and/or odors that may last for an extended period of time or on a continual basis.
</li></ul><ul><li>Employee may be required to remain stationary for extended periods of time including sitting in an automobile for long periods of time.
</li></ul> Employee may occasionally be required to transverse through office and/or manufacturing locations. Employee will frequently be required to actively listen and exchange information.
 Employee will be required to observe and assess information received via computer. Requires frequent use of computer, telephone and operation of a motor vehicle.
<ul><li>May occasionally be required to lift and/or move up to 60 pounds
</li></ul></div></div></div></div></div></div></div></div></div>________________________
Benefits
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&amp;D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees&rsquo; dependents, and an Airgas Scholarship Program for dependent children.
Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.
_________________________
Your DIFFERENCES enhance our PERFORMANCE
At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
_________________________
About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.
Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you&rsquo;ll find a welcoming workplace where you&rsquo;re valued for who you are and where you can fill your potential while growing a fulfilling career &mdash; whatever path you choose.
_________________________
Equal Employment Opportunity Information 
 
We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans&rsquo; Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
_________________________
California Privacy Notice</div>

Healthcare Sales Specialist

greenPAWSchicago

<div>
 
 Green Paws Chicago is proud to have a team of dedicated&nbsp;
 
 Pet Care Specialists
 
 &nbsp;with a passion for animals that translates into better care. Our employees set the standard for customer service and pet advocacy, walking dogs, visiting cats/small animals, and servicing clients (the four-legged and two-legged ones!) with the love and care they deserve. We are committed to social responsibility, constantly exploring ways that we can improve our impact within&nbsp;the community. We are grateful for the camaraderie and resilience of the Green Paws Team as we have navigated the challenges of these past few years together, finding new and creative ways to engage the community of Chicago pet owners.
 
 
 We are currently looking for a&nbsp;
 
 Pet Care Specialist&nbsp;
 
 (Dog Walker) to join our team of pet-loving individuals. This is an opportunity to thrive in an independent work environment, enjoy the fresh air, get exercise walking, and spend your time improving the lives of dogs and cats&nbsp;while earning a living.
 
 
 This position is&nbsp;
 
 full-time
 
 , and to be able to maintain a flexible&nbsp;schedule, our newest Pet Care Specialist should have at least 6-8 hours of open availability between the hours of
 
 9am - 5pm Monday through Friday
 
 . You should&nbsp;also be available on some evenings and weekends and ideally be open to overnight sittings. We look for a minimum of a one-year commitment. Pet care experience strongly preferred.
 
 Immediate opportunities across the Chicagoland area!
 
 
 
 Qualifications of our ideal Pet Care Specialist at Green Paws Chicago:
 
 <ul>
 <li>
 Excellent pet handling skills and pet intuition. You must be comfortable working with dogs of varying sizes and breeds. Prior experience with dogs and/or cats is preferred, including your own pets, volunteering at shelters, pet sitting, grooming or training (veterinary techs, groomers, trainers)
 </li>
 <li>
 Dependability and trustworthiness, strong time management skills
 </li>
 <li>
 Excellent customer service and&nbsp;
 
 communication&nbsp;
 
 skills, able to remain professional and courteous with customers at all times
 </li>
 <li>
 Comfortable and adept at getting around the city safely
 </li>
 <li>
 Strong sense of direction and ability to navigate Chicago effectively
 </li>
 <li>
 Able to work through all seasons and weather that Chicago has to offer! This is a four Season job and pets need to be taken care of in all types of weather
 </li>
 <li>
 Ability to pass a criminal background check
 </li>
 </ul>
 
 Benefits of working for Green Paws Chicago:
 
 <ul>
 <li>
 Competitive pay
 </li>
 <li>
 Access to&nbsp;
 
 Supplemental Insurance&nbsp;and Retirement Savings
 
 </li>
 <li>
 
 Workload Flexibility
 
 , how much you earn is largely determined by you and the workload you take on (additional pay available for evening and weekend work)
 </li>
 <li>
 We only do private walks; i.e., visits with one family&rsquo;s pet(s) at a time -- no pack walking
 </li>
 <li>
 Optimized geographic routes and schedules with regular clients and pets
 </li>
 <li>
 Office support to manage client relationships and marketing
 </li>
 </ul>
 
 Our Pet Care Specialists set their own schedules,&nbsp;largely determining their own income earning potential. For Pet Care Specialists employed by us the full 366-day period of January 1, 2024 to December 31, 2024 and who made themselves available to accept visit&nbsp;bookings full time, the annual gross earnings ranged from just under $34,000 to just over $42,000. Additionally, after 30 days of full-time employment, we offer&nbsp;optional participation in both&nbsp;the Illinois Secure Choice IRA retirement savings program and seven different forms of Aflac supplemental insurance.
 
</div>

Chicagoland Dog Walker and Pet Sitter

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