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customer success specialist

MC Ledger

<div>Company Description 
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services. 
Job Description 
Job purpose:
The Customer Success Specialist manages a portfolio of financial services and SaaS clients, ensuring they gain maximum value from the company&rsquo;s products. 
The role focuses on driving product adoption, retention, renewals, and revenue growth through upselling and cross-selling. 
They act as the main point of contact and trusted advisor for customers. 
The position also collaborates with internal teams and channels customer feedback to improve products and overall customer experience.
Duties &amp; responsibilities:<ul><li>
Act as the primary point of contact for assigned accounts.</li><li>
Build strong, trust-based relationships with key stakeholders.</li><li>
Conduct regular business reviews and strategic check-ins.</li><li>
Understand customer goals and align solutions to their business objectives.</li><li>
Drive feature adoption and best-practice usage.</li><li>
Monitor customer health and proactively mitigate churn risks.</li><li>
Identify upselling and cross-selling opportunities.</li><li>
Support revenue expansion within existing accounts.</li><li>
Manage contract renewals and retention strategies.</li><li>
Address renewal risks early and implement action plans.</li><li>
Ensure customers continuously realize measurable value</li><li>
Follow up on customer tickets and ERP escalations.</li><li>
Coordinate with Product and Technical teams to ensure timely resolution.</li><li>
Monitor SLA adherence and maintain service quality standards.</li><li>
Collaborate closely with product, operations, and support teams to ensure seamless execution and alignment on client needs.</li><li>
Join the commercial team to identify client needs and deliver tailored product demos based on the industry and business model.</li><li>
Track CSAT/NPS and customer sentiment.</li><li>
Collect structured feedback and translate it into actionable insights.</li><li>
Contribute to improving processes and overall customer experience.</li></ul> 

Qualifications 
<ul><li>
2&ndash;3 years of experience in a customer-facing role, preferably within SaaS, technology, or software solutions.</li><li>
Proven ability to manage customer relationships, drive product adoption, and ensure customer satisfaction.</li><li>
Hands-on experience with renewals, retention strategies, upselling, and cross-selling, with a track record of meeting or exceeding retention or renewal KPIs.</li><li>
Familiarity with ERP platforms such as Odoo, SAP, Oracle, or Microsoft Dynamics is an advantage, along with understanding of ERP workflows, financial reporting, and data analysis.</li><li>
Experience using CRM tools (e.g., HubSpot, Salesforce, or similar) and analyzing customer data, usage metrics, and health scores to identify risks and growth opportunities.</li><li>
Strong communication and presentation skills, with the ability to work with both technical and financial stakeholders.</li><li>
Excellent analytical thinking, problem-solving abilities, attention to detail, and organizational skills.</li><li>
Customer-focused, proactive, and collaborative mindset, with resilience and a positive, approachable personality.</li><li>
Proficiency in Microsoft Excel and PowerPoint, and basic knowledge of data migration or ERP configuration is a plus.</li><li>
English proficiency at C1 level or above.</li></ul></div>

Customer Success Specialist

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
 
 
 
 English Customer Care Specialist
 
 
 
 What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Experience in technical-based customer assistance through chat, and email
 </li>
 <li>
 Previous experience dealing with the challenges faced in a customer-focused role
 </li>
 <li>
 Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
 </li>
 <li>
 Problem-solving and critical thinking skills
 </li>
 <li>
 A passion for problem-solving with the customer's interest and satisfaction being the primary goal
 </li>
 <li>
 Social Media Savvy
 </li>
 <li>
 Ability to effectively and correctly communicate verbally and in written format
 
 
 </li>
 </ul>
 
 Role Requirements
 
 
 
 <ul>
 <li>
 English (B2/C1) speaking and writing
 </li>
 <li>
 Great communication skills, written and oral
 </li>
 <li>
 Demonstrate strong abilities to work independently and as a remote team player
 </li>
 <li>
 Must be adaptable and flexible, demonstrating abilities to work with process and information changes
 </li>
 <li>
 Must be willing to participate in a background screening
 </li>
 <li>
 Proven customer communication experience (E-mail &amp; chat)
 </li>
 <li>
 Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
 </li>
 <li>
 Willing to learn new skills in a brand new industry within the market
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people. TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 52,000 employees around the world with offices across Egypt, the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer.
 
 
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
 
 
 TaskUs is an Equal Opportunity Employer
 
 
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2505_5883
 
 
 Posted At: Fri Aug 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Customer Support (Non-Voice)

mazeed

<div>
 
 Company Description
 
 
 
 mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services.
 
 
 
 Job Description
 
 
 
 
 Job Purpose:
 
 
 
 Your work will directly impact product usability, platform reliability, internal operational efficiency, and mazeed&rsquo;s ability to scale thousands of customers. Your success is defined by moving the product forward, strengthening the business, and making the overall experience measurably better for customers and internal teams.
 
 
 
 Responsibilities:
 
 
 
 You will contribute across the stack using strong software engineering fundamentals, system design skills, and modern development practices.
 
 
 <ul>
 <li>
 Build end-to-end product features across UI, APIs, and ERP/business logic
 </li>
 <li>
 Translate product specs and Figma designs into clean, maintainable implementations
 </li>
 <li>
 Design scalable, modular, and reliable architectures using modern design principles
 </li>
 <li>
 Develop backend services and workflows following clean system design practices
 </li>
 <li>
 Extend ERP modules using Frappe/ERPNext (DocTypes, validations, workflows, jobs)
 </li>
 <li>
 Ensure data accuracy, performance, and consistency across multi-tenant systems
 </li>
 <li>
 Integrate the SaaS frontend, serverless backend, and ERP layer into cohesive experiences
 </li>
 <li>
 Implement robust error handling, logging, observability, and reliability patterns
 </li>
 <li>
 Use AI tools (Claude, Copilot, etc.) to accelerate development, testing, refactoring, and documentation
 </li>
 <li>
 Participate in code reviews, architectural discussions, and cross-functional collaboration
 </li>
 <li>
 Improve engineering standards, automation, and internal development workflows
 
 
 </li>
 </ul>
 
 You will play a central role in building the mazeed platform across:
 
 
 
 <ul>
 <li>
 Customer-facing SaaS (web application)
 </li>
 <li>
 Backend services powering authentication, billing, workflows, and automation
 </li>
 <li>
 ERP/business logic using Frappe &amp; ERPNext for core financial modules
 
 
 </li>
 </ul>
 Qualifications
 
 
 We value problem solvers who can understand a challenge, explore alternatives, and choose the most efficient, scalable solution. Strong fundamentals matter far more than specific tools.
 
 
 <ul>
 <li>
 Solid grasp of data structures, algorithms, and complexity
 </li>
 <li>
 Strong understanding of software design principles (modularity, clean abstractions, separation of concerns)
 </li>
 <li>
 Ability to design scalable APIs, asynchronous workflows, and robust service boundaries
 </li>
 <li>
 Understanding of multi-tenant SaaS architecture, security, and access control
 </li>
 <li>
 Experience with relational and non-relational data modeling
 </li>
 <li>
 Familiarity with testing principles (unit, integration, automation)
 </li>
 <li>
 Knowledge of modern architectural patterns:
 </li>
 <li>
 Event-driven and message-based systems
 </li>
 <li>
 Serverless-first architecture
 </li>
 <li>
 Layered/clean/hexagonal designs
 </li>
 <li>
 Background processing and distributed workflows
 </li>
 <li>
 Strong debugging, optimization, and refactoring skills
 </li>
 <li>
 Ability to move comfortably across UI, backend, and ERP/business logic layers
 </li>
 <li>
 Comfort using AI-powered development tools to accelerate delivery and improve quality
 
 
 </li>
 </ul>
 Above all, we value engineers who analyze problems deeply, experiment with options, and apply the simplest, most effective solution &mdash; not necessarily the most complex one.
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 BSc. in CS, Engineering
 </li>
 <li>
 Advanced English communication command (written/spoken)
 </li>
 <li>
 5 years of professional software engineering experience, including end‑to‑end feature delivery across UI, APIs, and data layers.
 </li>
 <li>
 Proven full‑stack capability: comfortable moving between frontend, backend, and ERP/business logic in the same sprint.
 
 
 </li>
 </ul>
 
 Tools &amp; Frameworks (Nice to Have / Plus):
 
 Not required &mdash; you can learn these on the job. Familiarity is a plus.
 
 
 
 Frontend
 
 
 
 <ul>
 <li>
 React, Next.js, TypeScript
 </li>
 <li>
 Component libraries (Tailwind, MUI, Chakra UI)
 </li>
 <li>
 State management (Redux, Zustand, React Query)
 
 
 </li>
 </ul>
 
 Backend
 
 
 
 <ul>
 <li>
 Node.js or Python
 </li>
 <li>
 AWS Serverless stack (Lambda, API Gateway, DynamoDB, SQS, EventBridge, S3)
 
 
 </li>
 </ul>
 
 ERP &amp; Business Logic
 
 
 
 <ul>
 <li>
 Frappe/ERPNext experience is strongly recommended
 </li>
 <li>
 DocTypes, workflows, server scripts, background jobs
 
 
 </li>
 </ul>
 
 Domain Knowledge
 
 
 
 <ul>
 <li>
 Accounting, taxation, invoicing, inventory, or financial workflows
 </li>
 <li>
 Payment gateways and authentication
 </li>
 <li>
 B2B SaaS products
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 KPI and success indicators:
 
 
 
 Your work translates directly into business value, improving customer experience, operational efficiency, and the scalability of mazeed&rsquo;s financial platform.
 
 
 <ul>
 <li>
 Features are delivered end-to-end with clarity and speed, reducing time-to-value for customers
 </li>
 <li>
 The platform becomes more stable, scalable, and cost-efficient, supporting growth across thousands of SMEs
 </li>
 <li>
 ERP workflows are accurate, reliable, and aligned with real financial operations &mdash; reducing manual effort for internal teams
 </li>
 <li>
 The product feels faster, more intuitive, and more polished, improving customer satisfaction and retention
 </li>
 <li>
 AI-powered development accelerates delivery, increases code quality, and frees up time for higher-value problem solving
 </li>
 <li>
 Collaboration with Product, Design, and Finance Operations becomes smoother, reducing misalignment and rework
 </li>
 <li>
 Internal feedback loops shorten, and post-release issues drop significantly, improving operational efficiency
 </li>
 </ul>
</div>

Full-Stack Engineer (Mid-level)

<div>Company Description 
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services. 
Job Description 
Job Purpose:
Your work will directly impact product usability, platform reliability, internal operational efficiency, and mazeed&rsquo;s ability to scale thousands of customers. Your success is defined by moving the product forward, strengthening the business, and making the overall experience measurably better for customers and internal teams.
Responsibilities:
You will contribute across the stack using strong software engineering fundamentals, system design skills, and modern development practices.<ul><li>
Build end-to-end product features across UI, APIs, and ERP/business logic</li><li>
Translate product specs and Figma designs into clean, maintainable implementations</li><li>
Design scalable, modular, and reliable architectures using modern design principles</li><li>
Develop backend services and workflows following clean system design practices</li><li>
Extend ERP modules using Frappe/ERPNext (DocTypes, validations, workflows, jobs)</li><li>
Ensure data accuracy, performance, and consistency across multi-tenant systems</li><li>
Integrate the SaaS frontend, serverless backend, and ERP layer into cohesive experiences</li><li>
Implement robust error handling, logging, observability, and reliability patterns</li><li>
Use AI tools (Claude, Copilot, etc.) to accelerate development, testing, refactoring, and documentation</li><li>
Participate in code reviews, architectural discussions, and cross-functional collaboration</li><li>
Improve engineering standards, automation, and internal development workflows</li></ul>
You will play a central role in building the mazeed platform across:<ul><li>
Customer-facing SaaS (web application)</li><li>
Backend services powering authentication, billing, workflows, and automation</li><li>
ERP/business logic using Frappe &amp; ERPNext for core financial modules</li></ul> 

Qualifications 
We value problem solvers who can understand a challenge, explore alternatives, and choose the most efficient, scalable solution. Strong fundamentals matter far more than specific tools.<ul><li>
Solid grasp of data structures, algorithms, and complexity</li><li>
Strong understanding of software design principles (modularity, clean abstractions, separation of concerns)</li><li>
Ability to design scalable APIs, asynchronous workflows, and robust service boundaries</li><li>
Understanding of multi-tenant SaaS architecture, security, and access control</li><li>
Experience with relational and non-relational data modeling</li><li>
Familiarity with testing principles (unit, integration, automation)</li><li>
Knowledge of modern architectural patterns:</li><li>
Event-driven and message-based systems</li><li>
Serverless-first architecture</li><li>
Layered/clean/hexagonal designs</li><li>
Background processing and distributed workflows</li><li>
Strong debugging, optimization, and refactoring skills</li><li>
Ability to move comfortably across UI, backend, and ERP/business logic layers</li><li>
Comfort using AI-powered development tools to accelerate delivery and improve quality</li></ul>
Above all, we value engineers who analyze problems deeply, experiment with options, and apply the simplest, most effective solution &mdash; not necessarily the most complex one.
Requirements:<ul><li>
BSc. in CS, Engineering</li><li>
Advanced English communication command (written/spoken)</li><li>
5 years of professional software engineering experience, including end‑to‑end feature delivery across UI, APIs, and data layers.</li><li>
Proven full‑stack capability: comfortable moving between frontend, backend, and ERP/business logic in the same sprint.</li></ul>
Tools &amp; Frameworks (Nice to Have / Plus): Not required &mdash; you can learn these on the job. Familiarity is a plus.
Frontend<ul><li>
React, Next.js, TypeScript</li><li>
Component libraries (Tailwind, MUI, Chakra UI)</li><li>
State management (Redux, Zustand, React Query)</li></ul>
Backend<ul><li>
Node.js or Python</li><li>
AWS Serverless stack (Lambda, API Gateway, DynamoDB, SQS, EventBridge, S3)</li></ul>
ERP &amp; Business Logic<ul><li>
Frappe/ERPNext experience is strongly recommended</li><li>
DocTypes, workflows, server scripts, background jobs</li></ul>
Domain Knowledge<ul><li>
Accounting, taxation, invoicing, inventory, or financial workflows</li><li>
Payment gateways and authentication</li><li>
B2B SaaS products</li></ul> 

Additional Information 
KPI and success indicators:
Your work translates directly into business value, improving customer experience, operational efficiency, and the scalability of mazeed&rsquo;s financial platform.<ul><li>
Features are delivered end-to-end with clarity and speed, reducing time-to-value for customers</li><li>
The platform becomes more stable, scalable, and cost-efficient, supporting growth across thousands of SMEs</li><li>
ERP workflows are accurate, reliable, and aligned with real financial operations &mdash; reducing manual effort for internal teams</li><li>
The product feels faster, more intuitive, and more polished, improving customer satisfaction and retention</li><li>
AI-powered development accelerates delivery, increases code quality, and frees up time for higher-value problem solving</li><li>
Collaboration with Product, Design, and Finance Operations becomes smoother, reducing misalignment and rework</li><li>
Internal feedback loops shorten, and post-release issues drop significantly, improving operational efficiency</li></ul></div>

Symrise

<div>About us 
Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients, as well as functional ingredients. Its customers include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry, and producers of nutritional supplements and pet food.

With sales of around &euro;5 billion in the 2024 fiscal year, the company ranks among the leading global suppliers. The Group, headquartered in Holzminden, Germany, operates in more than 100 locations across Europe, Africa and the Middle East, Asia, the United States, and Latin America.

Together with its customers, Symrise develops new ideas and market-ready concepts for products that are an essential part of everyday life. Economic success and corporate responsibility are inextricably linked.

Symrise &ndash; always inspiring more&hellip; 
About the Role 
The role is responsible for end‑to‑end customer order management and coordination, ensuring a high level of service from order receipt to final delivery. This position acts as a key interface between customers, sales, planning, production, logistics, and shipping, with full ownership of customer orders, shipments, and related issues.

The role requires strong organizational skills, customer focus, and the ability to manage multiple stakeholders while ensuring accurate order processing, timely deliveries, and continuous improvement of customer service processes.

Key Responsibilities
<ul>
<li>Receive and process customer purchase orders, ensuring accuracy and completeness.</li>
<li>Enter customer orders into SAP, maintaining correct configurations and up‑to‑date master data.</li>
<li>Coordinate with the planning team to confirm and align estimated dispatch dates.</li>
<li>Send order confirmations to customers, including accurate and timely dispatch information.</li>
<li>Monitor and analyze customer forecasts, track updates, and assess forecast accuracy in collaboration with the sales team.</li>
<li>Act as the main point of contact for customers regarding order status, dispatch dates, scheduling, shipping documentation, and inquiries.</li>
<li>Prepare and manage export shipping documentation, obtain required attestations, and ensure compliance with customer‑specific requirements.</li>
<li>Manage customer complaints in SAP, conduct investigations, and provide clear closure reports.</li>
<li>Expand and maintain the freight forwarder network, evaluate offers, monitor service quality, review invoices, and coordinate with accounting.</li>
<li>Ensure effective communication and alignment between sales, production, planning, and shipping teams to meet customer commitments.</li>
<li>Take full end‑to‑end ownership of customer shipments and proactively resolve issues.</li>
<li>Communicate proactively with customers, keeping them informed of any changes, delays, or risks.</li>
<li>Identify root causes of recurring issues and drive continuous improvement in customer service and logistics processes.</li>
<li>Participate in monthly follow‑up calls with the EAME Customer Service Director.</li>
<li>Analyze On‑Time Delivery (OTD) performance based on first confirmations and identify improvement areas.</li>
<li>Review pending deliveries and coordinate with sales to define realistic dispatch dates.</li>
<li>Ensure full compliance with environmental, health, and safety (EHS) rules and guidelines.</li></ul> 
About You 
You are an experienced Customer Service professional with a strong background in order management, logistics coordination, and complaint handling within a B2B industrial or food ingredients environment. You bring a hands‑on, structured approach and are comfortable leading people, processes, and decisions in a fast‑paced, multinational context.

Education
<ul>
<li>Bachelor&rsquo;s degree in Business, Management, Logistics, Supply Chain, or a related field.</li>
<li>University, college, or professional training background accepted.</li>
</ul>
Experience
<ul>
<li>5+ years of experience in Customer Service, Order Management, Logistics Operations, or Service Operations.</li>
<li>Prior exposure to complaint handling, end‑to‑end order processing, and customer service workflows is required.</li>
<li>Supervisory or team‑lead experience is strongly preferred, with the ability to support and guide less experienced team members.</li>
<li>Experience in B2B environments is essential.</li>
<li>Background in food ingredients or similar manufacturing industries is a strong advantage.</li>
<li>Experience in FMCG or multinational companies is a plus.</li>
</ul>
Role Scope &amp; Functional Knowledge
<ul>
<li>Strong understanding of order‑to‑cash processes, including:
<ul><li><div><ul><li>Receiving and processing customer orders</li>
<li>SAP order entry and follow‑up</li>
<li>Order confirmation and full order lifecycle tracking</li>
</ul></div></li></ul></li><li>Solid experience in logistics management, both local (Egypt) and export, including:
<ul><li><div><ul><li>Shipment coordination</li>
<li>Documentation preparation and customer communication</li>
</ul></div></li></ul></li><li>Proven experience in complaint management, including registration in SAP, follow‑up, and closure.</li>
<li>Good understanding of service workflows, quality standards, and customer expectations.</li>
</ul>
Leadership &amp; Soft Skills
<ul>
<li>Strong leadership capabilities, with the ability to supervise, coach, and develop team members.</li>
<li>Ownership mindset, with clear accountability and decision‑making skills.</li>
<li>Excellent communication skills, able to engage effectively with customers and internal stakeholders.</li>
<li>Strong problem‑solving and analytical skills, with the ability to identify root causes and drive improvements.</li>
<li>Ability to lead processes, not just execute them, and continuously improve ways of working.</li>
</ul>
Systems &amp; Technical Skills
<ul>
<li>SAP experience is required, particularly in customer service, order management, and complaint handling; experience in these areas is preferable.</li>
<li>Excel skills (reporting, tracking, follow‑ups) are required.</li>
<li>Comfortable working with systems, data, and structured processes.</li>
</ul>
Team &amp; Environment
<ul>
<li>You will be part of a Customer Service team composed of a Customer Service Head and four leaders, all reporting to the Customer Service Manager.</li>
<li>The role includes supervising team members with less experience, ensuring consistency, quality, and service excellence.</li>
</ul>
Languages
<ul>
<li>Fluent English is mandatory.</li>
<li>Arabic is required.</li></ul> 
Our Offer 
At Symrise, you will have the opportunity to grow professionally and enjoy inspiring experiences that contribute to the well‑being of millions of people across more than 160 countries. 
People are at the center of everything we do. This approach drives our above‑market growth and makes our company an exceptional place to develop your career. 


Committed to Diversity, Equity and Inclusion

At Symrise, we value diversity in all its forms. We believe in equality, respect and inclusion as fundamental pillars of our culture. We welcome individuals of all backgrounds, genders, ages and beliefs, convinced that diversity fuels innovation. 
If you want to be part of a team that celebrates collaboration and unique perspectives, we encourage you to apply. 


We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. 

Job Reference: EA03839</div>

Customer Services Supervisor (m/w/d)

noon

<div>
 
 
 About noon
 
 
 
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017,
 
 
 noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt
 
 
 in February 2019. The noon ecosystem of services now includes marketplaces for food
 
 
 delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we&rsquo;re six
 
 
 years in, but only 5% done.
 
 
 
 
 
 noon&rsquo;s mission: Every door, Every day.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 We are seeking a results-driven
 
 PPC Ads Specialist
 
 to manage
 
 Self-Serve Advertising (Sponsored Ads &amp; Brand Ads)
 
 on our platform. The role requires expertise in campaign setup, optimization, and reporting to maximize ROI while aligning with business goals.
 
 
 
 
 
 
 What You'll do:
 
 
 
 
 
 <ul>
 <li>
 Plan, create, and optimize
 
 Sponsored Ads &amp; Brand Ads
 
 campaigns.
 </li>
 <li>
 Conduct keyword research and manage targeting strategies (exact, phrase, branded, generic).
 </li>
 <li>
 Optimize bids and budgets to achieve KPIs (CTR, CPC, ATC, Orders, ROAS, etc.).
 </li>
 <li>
 Track and analyze campaign performance, delivering actionable insights.
 </li>
 <li>
 Collaborate with internal teams to ensure campaign strategies align with advertiser objectives.
 </li>
 <li>
 Manage
 
 bulk uploads, campaign planners, and reporting dashboards
 
 .
 </li>
 <li>
 Support ad creatives (copies, visuals) and conduct
 
 A/B testing
 
 .
 </li>
 <li>
 Drive
 
 high serve rate, spend utilization, and overall ad performance improvements
 
 .
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Need:
 
 
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in
 
 PPC advertising, self-serve ads, or digital marketing platforms
 
 .
 </li>
 <li>
 Strong knowledge of
 
 keyword targeting, bidding strategies, and ad formats
 
 .
 </li>
 <li>
 Proficiency in
 
 Excel/Google Sheets
 
 and campaign management tools.
 </li>
 <li>
 Analytical ability to convert data into actionable recommendations.
 </li>
 <li>
 Strong communication and
 
 stakeholder management skills
 
 .
 </li>
 <li>
 Familiarity with
 
 e-commerce advertising ecosystems
 
 is a plus.
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 
 
 
 
 We&rsquo;re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We&rsquo;re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.
 
 
 
 
 
 Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.
 
 
 
 
 
 Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.
 
 
 
 
 
 Is this you?
 
</div>

Ads Specialist (Sponsored Ads & Brand Ads)

اورنچ مصر

<div>About the job Digital Healthcare Business Development Sr. Supervisor
<div>Purpose of the job

This Role focuses on accelerating the growth and adoption of Orange Egypt's digital healthcare portfolio&mdash;including not limited to HMIS, HIS, Telemedicine, Insurance, and Health Information Exchange (HIE)&mdash;by securing new clients and building strategic partnerships across Egypt's healthcare ecosystem.

Duties and responsibilities
<ul>
<li>Craft and implement full-cycle sales plans targeting public/private hospitals, clinics, insurers, government health authorities, and pharmaceutical companies across Egypt</li>
<li>Manage complete sales process from lead generation through contract closure and post-sale support</li>
<li>Collaborate with presales, product, delivery, and marketing teams to customize solutions and ensure seamless client onboarding</li>
<li>Build relationships with C-level executives, IT directors, clinicians, and procurement teams</li>
<li>Own sales budget, forecasting, and reporting to meet revenue/growth targets</li>
<li>Maintain accurate pipeline of digital healthcare opportunities for reliable forecasting</li>
<li>Lead negotiations and stakeholder coordination to finalize strategic partnership agreements</li>
<li>Drive end-to-end sales aligned with Orange Egypt's business priorities</li>
<li>Monitor market trends and client needs to identify expansion opportunities and portfolio enhancements</li>
</ul>Job specification

<ul><li>Bachelor's degree in business, healthcare, technology, or related field (5&ndash;8 years relevant experience)</li>
<li>Minimum 5 years in sales, business development, account management, or HCIT solutions</li>
<li>Minimum 5 years proven track record handling government relationships/projects in healthcare or public sector</li>
<li>Demonstrated success in competitive digital health/software sales environments</li>
<li>Strong negotiation, consultative selling, and stakeholder management skills; fluent English required</li>
<li>Basic understanding of IT infrastructure (connectivity, hosting); software sales process knowledge advantageous</li>
</ul>Skills and abilities<ul>
<li>Degree in healthcare, IT, or equivalent; clinical background strongly preferred</li>
<li>4&ndash;7 years sales/business development experience, ideally in digital health/Medtech</li>
<li>Proven success navigating government procurement and delivering national-scale projects</li>
<li>Commercial acumen and software sales cycle familiarity highly valued</li>
<li>Excellent Arabic/English communication for diverse stakeholders</li>
<li>Strong time management, deadline-driven performance in fast-paced environments</li>
<li>Collaborative team player with continuous learning mindset</li></ul></div></div>

Digital Healthcare Business Development Sr. Supervisor

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