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merchandising services customer success consultant Jobs in Sharjah

merchandising services customer success consultant

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client services coordinator Jobs in Sharjah

client services coordinator

customer success specialist

NielsenIQ

<div><div><div>Act as the face of the company and its digital solutions, driving customer ROI( Retail Clients), value creation, and business growth through strategic insights and analytics. Build strong partnerships with retail clients , support onboarding, and deliver impactful recommendations using NIQ Discover, GfK Newron, and other NIQ tools and data platforms. Manage retail client relationships, execute service models, and support retail customer success team in achieving set goals and KPIs.
Key Responsibilities
External<ul><li>
Serve as retail clients relationship owner within Customer Success</li><li>
Lead Joint Business Planning (JBP), Quarterly Business Reviews (QBO), and manage Net Promoter Score (NPS)</li><li>
Educate retail customers on relevant features and functionalities tailored to their business needs</li><li>
Deliver insightful presentations and actionable recommendations</li><li>
Help improve renewal rates by demonstrating clear business outcomes and value</li><li>
Develop fact-based answers and analyses to complex business questions</li><li>
Build and maintain strong retail client relationships</li><li>
Identify and convert opportunities, including generating sales leads</li></ul>
Internal<ul><li>
Coordinate internal departments to meet client deadlines</li><li>
Collect and provide feedback to product and operations teams to improve client experience</li><li>
Collaborate with other business units to identify strategic opportunities</li><li>
Execute service model and Thought Leadership Projects</li><li>
Lead client briefings and onboarding processes</li><li>
Coach junior team members and support their development</li></ul>
Competencies<ul><li>
Listening &amp; understanding</li><li>
Written &amp; verbal communications</li><li>
Influencing &amp; negotiating</li><li>
Service focus &amp; relationship building</li><li>
Collaboration &amp; teamwork</li><li>
Creativity &amp; innovation</li><li>
Information seeking</li><li>
Consultative storytelling</li><li>
Process Management</li><li>
Time Management</li><li>
Digital Savvy/Technical Capabilities</li><li>
RMS, CPS, NIQ Solutions</li><li>
Retail &amp; FMCG Industry Knowledge</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
2&ndash;5 years of experience in the CPG, T&amp;D industry and/or related fields (insights, category management, market research)</li><li>
Prior experience with NIQ (or similar) solutions in analytics, including POS/Panel data</li><li>
Strong analytical mind and excellent numerical skills</li><li>
Proficiency in Microsoft Excel, PowerPoint, Google Sheets/Slides</li><li>
Experience handling presentations or willingness to develop presentation skills</li><li>
Consultative client skills and innovative problem-solving abilities</li><li>
Effective communication and data visualization skills</li><li>
Strong organizational and interpersonal skills</li><li>
Digital savvy and fast learner of tools and concepts</li><li>
Experience coaching others in data analysis and NIQ tools</li><li>
Bachelor's degree required; Honour&rsquo;s degree is a plus</li><li>
English &ndash; upper intermediate level</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Retail Executive

<div>
 
 Company Description
 
 
 
 NIQ, the world&rsquo;s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.
 
 
 NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com
 
 
 Want to keep up with the latest updates on our business and ? Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 Job Description
 
 
 
 Act as the face of the company and its digital solutions, driving customer ROI( Retail Clients), value creation, and business growth through strategic insights and analytics. Build strong partnerships with retail clients , support onboarding, and deliver impactful recommendations using NIQ Discover, GfK Newron, and other NIQ tools and data platforms. Manage retail client relationships, execute service models, and support retail customer success team in achieving set goals and KPIs.
 
 
 Key Responsibilities
 
 
 External
 
 
 <ul>
 <li>
 Serve as retail clients relationship owner within Customer Success
 </li>
 <li>
 Lead Joint Business Planning (JBP), Quarterly Business Reviews (QBO), and manage Net Promoter Score (NPS)
 </li>
 <li>
 Educate retail customers on relevant features and functionalities tailored to their business needs
 </li>
 <li>
 Deliver insightful presentations and actionable recommendations
 </li>
 <li>
 Help improve renewal rates by demonstrating clear business outcomes and value
 </li>
 <li>
 Develop fact-based answers and analyses to complex business questions
 </li>
 <li>
 Build and maintain strong retail client relationships
 </li>
 <li>
 Identify and convert opportunities, including generating sales leads
 
 
 </li>
 </ul>
 Internal
 
 
 <ul>
 <li>
 Coordinate internal departments to meet client deadlines
 </li>
 <li>
 Collect and provide feedback to product and operations teams to improve client experience
 </li>
 <li>
 Collaborate with other business units to identify strategic opportunities
 </li>
 <li>
 Execute service model and Thought Leadership Projects
 </li>
 <li>
 Lead client briefings and onboarding processes
 </li>
 <li>
 Coach junior team members and support their development
 
 
 </li>
 </ul>
 Competencies
 
 
 <ul>
 <li>
 Listening &amp; understanding
 </li>
 <li>
 Written &amp; verbal communications
 </li>
 <li>
 Influencing &amp; negotiating
 </li>
 <li>
 Service focus &amp; relationship building
 </li>
 <li>
 Collaboration &amp; teamwork
 </li>
 <li>
 Creativity &amp; innovation
 </li>
 <li>
 Information seeking
 </li>
 <li>
 Consultative storytelling
 </li>
 <li>
 Process Management
 </li>
 <li>
 Time Management
 </li>
 <li>
 Digital Savvy/Technical Capabilities
 </li>
 <li>
 RMS, CPS, NIQ Solutions
 </li>
 <li>
 Retail &amp; FMCG Industry Knowledge
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in the CPG, T&amp;D industry and/or related fields (insights, category management, market research)
 </li>
 <li>
 Prior experience with NIQ (or similar) solutions in analytics, including POS/Panel data
 </li>
 <li>
 Strong analytical mind and excellent numerical skills
 </li>
 <li>
 Proficiency in Microsoft Excel, PowerPoint, Google Sheets/Slides
 </li>
 <li>
 Experience handling presentations or willingness to develop presentation skills
 </li>
 <li>
 Consultative client skills and innovative problem-solving abilities
 </li>
 <li>
 Effective communication and data visualization skills
 </li>
 <li>
 Strong organizational and interpersonal skills
 </li>
 <li>
 Digital savvy and fast learner of tools and concepts
 </li>
 <li>
 Experience coaching others in data analysis and NIQ tools
 </li>
 <li>
 Bachelor's degree required; Honour&rsquo;s degree is a plus
 </li>
 <li>
 English &ndash; upper intermediate level
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Our Benefits
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 
 
 </li>
 </ul>
 
 About NIQ
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 For more information, visit NIQ.com
 
 
 Want to keep up with our latest updates?
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
</div>

<div>Job Description 
Please note this position is open exclusively to UAE Nationals.
Due to the company's strategy, exciting opportunity has been created whereby we are looking to add a research executive for our customer success team in SA&amp;I division, based in Sharjah.
The Research Executive will help with the delivery of client centric solutions in the area of consumer insight and marketing effectiveness solutions. The purpose of this role is to execute the research projects and maintain a professional relationship with the client by delivering committed deliverables in time and helping our clients execute different studies to provide response(s) to their business and research queries and issues.
Key Tasks &amp; Responsibilities
Develop, implement, coordinate, and manage tracker, ad-hoc, and syndicated Quantitative Research projects by:<ul><li>
Receiving and understanding client briefs</li><li>
Supporting the development of research design in proposals</li><li>
Designing survey questionnaires and related materials</li><li>
Briefing and training field staff</li><li>
Coordinating with all stakeholders involved in project execution</li><li>
Monitoring fieldwork progress and ensuring data quality</li><li>
Analyzing data and extracting meaningful insights</li><li>
Developing conclusions and actionable recommendations</li><li>
Presenting findings and preparing reports from proposal to final delivery</li><li>
Responsible for overall project management and maintaining close working relationships with key team members (e.g., Analysts, Field Staff, and Administrative teams)</li></ul> 
Qualifications 
<ul><li>
 At least 1-2 years of experience in managing Quantitative research at agency side.</li><li>
 Preferred industry experience &ndash; Government/ Semi-Government entities, Travel &amp; Tourism, Transportation.</li><li>
Experience in the area of Customer Happiness, Mystery Audits, Brand-tracking, Usage &amp; Attitude etc. solutions would be preferred.</li><li>
Analytical with excellent writing, presentation and communication skills in English. Fluency in Arabic would be beneficial.</li><li>
 Strong organizational and project management skills, and</li></ul> 

Additional Information<div></div> 
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div>

Research Executive - Customer Sucess - (UAE Nationals Only)

<div>
 
 Job Description
 
 
 
 This role is responsible for developing and delivering standardized and defined technical support in the area of Merchandising. As a Technical Support Consultant, you are the implementation partner of our customers and you are helping them to perform optimizations of customer specific processes according to their requirements.
 
 
 During this phase of the customer relationship, you also provide the necessary technical support to ensure the stability of our solutions
 
 
 <ul>
 <li>
 Support our existing clients in any technical matters related to our software portfolio
 </li>
 <li>
 Implementing and supporting our data model into SQL Server and Oracle environments
 </li>
 <li>
 Ability to troubleshoot any kind of issues independently
 </li>
 <li>
 Involvement in technical projects for existing software solutions and their integration in the customer environment
 </li>
 <li>
 You support all project participants and project management with your expertise and the provision of solutions and customizations in time, in quality
 </li>
 <li>
 Transfer projects into regular operations at the customer and support your colleagues and customers in support cases / escalations
 </li>
 <li>
 Contribution with your expertise to technical groups where you are involved
 </li>
 <li>
 Analyze client requirements and come up with technical solutions to match
 </li>
 <li>
 Support the NielsenIQ sales team and analytics team with your technical competence, experience Build up a strong partnership with the defined customers and inspire the customers, in accordance with the contractual agreements
 </li>
 <li>
 Regularly updating merchandising software to the latest versions at clients
 </li>
 <li>
 Delivering online and in-person training sessions on the use of merchandising software
 </li>
 <li>
 Supporting the sales team with software demonstrations, technical deep-dives, and product overviews
 </li>
 <li>
 Reporting and monitoring software bugs via platforms such as ServiceNow, JIRA, and Spaceman UserVoice
 </li>
 <li>
 Actively contributing to the collection and communication of development ideas to the Product Leadership team
 </li>
 <li>
 Maintaining continuous collaboration with cross-functional teams: Sales, Product Leadership, and peers
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Software support and administration skills
 </li>
 <li>
 Database experience in SQL Server and Oracle
 </li>
 <li>
 Strong Communication skills (Arabic and English)
 </li>
 <li>
 Reliability and commitment to the project and support
 </li>
 <li>
 Patience and the will to find the solution to the problem that is necessary for the solution
 </li>
 <li>
 Ability to work in a team and collaboratively with internal and external experts
 </li>
 <li>
 Very good understanding of customer issues with the aim of meeting customer needs
 </li>
 <li>
 Ability to build good relationships with external and internal stakeholders
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Our Benefits
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 
 
 </li>
 </ul>
 
 About NIQ
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 For more information, visit NIQ.com
 
 
 Want to keep up with our latest updates?
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
</div>

Merchandising Services Customer Success Consultant

<div><div><div>This role is responsible for developing and delivering standardized and defined technical support in the area of Merchandising. As a Technical Support Consultant, you are the implementation partner of our customers and you are helping them to perform optimizations of customer specific processes according to their requirements.
During this phase of the customer relationship, you also provide the necessary technical support to ensure the stability of our solutions<ul><li>
Support our existing clients in any technical matters related to our software portfolio.</li><li>
Implementing and supporting our data model into SQL Server and Oracle environments.</li><li>
Ability to troubleshoot any kind of issues independently.</li><li>
Involvement in technical projects for existing software solutions and their integration in the customer environment</li><li>
You support all project participants and project management with your expertise and the provision of solutions and customizations in time, in quality</li><li>
Transfer projects into regular operations at the customer and support your colleagues and customers in support cases / escalations.</li><li>
Contribution with your expertise to technical groups where you are involved</li><li>
Analyze client requirements and come up with technical solutions to match.</li><li>
Support the NielsenIQ sales team and analytics team with your technical competence, experience Build up a strong partnership with the defined customers and inspire the customers, in accordance with the contractual agreements.</li><li>
Regularly updating merchandising software to the latest versions at clients</li><li>
Delivering online and in-person training sessions on the use of merchandising software</li><li>
Supporting the sales team with software demonstrations, technical deep-dives, and product overviews</li><li>
Reporting and monitoring software bugs via platforms such as ServiceNow, JIRA, and Spaceman UserVoice</li><li>
Actively contributing to the collection and communication of development ideas to the Product Leadership team</li><li>
Maintaining continuous collaboration with cross-functional teams: Sales, Product Leadership, and peers</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Software support and administration skills</li><li>
Database experience in SQL Server and Oracle</li><li>
Strong Communication skills (Arabic and English)</li><li>
Reliability and commitment to the project and support</li><li>
Patience and the will to find the solution to the problem that is necessary for the solution</li><li>
Ability to work in a team and collaboratively with internal and external experts</li><li>
Very good understanding of customer issues with the aim of meeting customer needs</li><li>
Ability to build good relationships with external and internal stakeholders</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Thrifty Car Rental UAE

<div>
 
 
 COMPANY PROFILE
 
 
 
 Thrifty is a leading brand in UAE&rsquo;s car rental and leasing sector with the largest fleet size and over 50+ rental locations. As pioneers in the industry, we are committed to delivering innovative mobility solutions to our customers. To support our continued growth and expansion, we are seeking a dedicated and detail-oriented
 
 Quality Assurance Executive / Specialist
 
 to join our dynamic Call Center &amp; Customer Service team.
 
 
 
 
 
 
 ABOUT THE ROLE
 
 
 
 The QA Executive /Specialist will play a critical role in maintaining and enhancing service quality across all customer touchpoints, ensuring that the call center and customer service teams consistently deliver exceptional experiences. This role will monitor, evaluate, and improve customer interactions, adherence to company policies, and operational standards within the car rental environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Monitoring &amp; Evaluation
 
 
 <ul>
 <li>
 Conduct regular monitoring of inbound and outbound calls, chats, and emails to ensure adherence to company standards, scripts, and compliance requirements.
 </li>
 <li>
 Evaluate customer interactions for professionalism, accuracy, compliance, and service quality.
 </li>
 <li>
 Identify gaps in service delivery and provide actionable insights for process improvements.
 </li>
 </ul>
 
 
 Reporting &amp; Analytics
 
 
 <ul>
 <li>
 Maintain detailed records of QA assessments, call metrics, and quality trends.
 </li>
 <li>
 Prepare weekly and monthly QA reports highlighting performance trends, areas for improvement, and training needs.
 </li>
 <li>
 Work with management to set service quality benchmarks and KPIs.
 </li>
 </ul>
 
 
 Training &amp; Coaching Support
 
 
 <ul>
 <li>
 Collaborate with trainers and team leads to provide feedback to customer service agents based on QA findings.
 </li>
 <li>
 Support the development and delivery of refresher training, workshops, and one-on-one coaching sessions to enhance agent performance.
 </li>
 </ul>
 
 
 Process &amp; Compliance Oversight
 
 
 <ul>
 <li>
 Ensure all customer service processes comply with company policies, contractual obligations, and regulatory standards relevant to the car rental industry.
 </li>
 <li>
 Monitor adherence to procedures related to vehicle rentals, disputes, tolls, fines, insurance claims, and accident handling.
 </li>
 </ul>
 
 
 Customer Experience Enhancement
 
 
 <ul>
 <li>
 Identify recurring customer pain points and collaborate with operations and management to implement corrective actions.
 </li>
 <li>
 Suggest enhancements to customer communication, scripts, and service workflows to improve overall satisfaction and loyalty.
 </li>
 </ul>
 
 
 Continuous Improvement
 
 
 <ul>
 <li>
 Participate in QA strategy development to continuously raise service standards.
 </li>
 <li>
 Keep abreast of industry best practices, customer service trends, and emerging technologies in car rental and mobility services.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 ABOUT YOU
 
 
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Hospitality, Communications, or a related field.
 </li>
 <li>
 2&ndash;3 years of experience in quality assurance or customer service monitoring, preferably in logistics, car rental, travel, or hospitality sectors.
 </li>
 <li>
 Strong understanding of customer service standards, call center operations, and car rental processes.
 </li>
 <li>
 Excellent communication, analytical, and reporting skills.
 </li>
 <li>
 Ability to provide constructive feedback and coach team members effectively.
 </li>
 <li>
 Detail-oriented with a proactive approach to problem-solving.
 </li>
 <li>
 Multilingual proficiency &ndash; English, Arabic, and Hindi preferred.
 </li>
 <li>
 Valid UAE driver&rsquo;s license required.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 
 -Customer-focused mindset
 
 
 - Attention to detail
 
 
 - Effective verbal and written communication
 
 
 - Analytical and observational skills
 
 
 - Ability to work collaboratively across teams
 
 
 
 Performance Metrics:
 
 
 
 - Call/interaction quality scores
 
 
 - Compliance with service standards and processes
 
 
 - Customer satisfaction scores (CSAT, NPS)
 
 
 - Improvement in team performance based on QA coaching
 
 
 
</div>

Quality Assurance Specialist

Avaco International

Company: AVACO International Location: Sharjah SAIF Zone, UAE Employment Type: Full-TimeContact: sales@avaco.ca, 0542798529Preference: 1-3 Years Experince &amp; On Husband Visa.About AVACO International For over two decades, AVACO International has been a leader in the field of Reliability Technology and Condition Based Maintenance. We provide globally recognized products and engineering solutions to utilities and large industrial clients, with a major focus on after-sales service. Our mission is to help our clients protect their critical assets and ensure a safe and efficient workplace. We are looking for a driven Marketing Specialist to help us communicate our value to the Middle Eastern market and support our continued growth.Job Summary The Marketing Specialist will be responsible for developing and executing a marketing strategy to enhance AVACO's brand visibility and generate new business leads. This role requires a blend of digital marketing expertise, market research, and exceptional communication skills. The ideal candidate will be a creative and data-driven professional who can effectively communicate complex engineering solutions to a specialized business-to-business (B2B) audience.Key Responsibilities<ul><li>Digital Marketing: Plan and execute all digital marketing campaigns, including SEO/SEM, email marketing, and display advertising.</li><li>Content Creation: Develop and manage compelling content for our website, email campaigns, case studies, and social media channels (e.g., LinkedIn).</li><li>Performance Analysis: Measure and report on the performance of all marketing campaigns, using insights to optimize future strategies and spend.</li><li>Market Research: Conduct research to identify market trends, customer behavior, and competitor offerings within the industrial and utility sectors.</li><li>Sales Collaboration: Work closely with the sales team to ensure marketing efforts are aligned with business objectives and support lead generation.</li><li>Lead Generation: Support customer acquisition activities through media promotion, networking, and industry events or trade shows.</li><li>Brand Promotion: Help develop and produce promotional materials and advertising copy that align with the AVACO brand identity.</li><li>Website Management: Collaborate with technical teams to optimize the website for user experience and search engine rankings.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

Digital Marketing Executive

Explore 199+ Customer success specialist in Sharjah this September. Find roles across top companies and apply now to boost your career.

199 customer success specialist jobs IN Sharjah

Retail Executive

Retail Executive

Research Executive - Customer Sucess - (UAE Nationals Only)

Merchandising Services Customer Success Consultant

Merchandising Services Customer Success Consultant

Quality Assurance Specialist

Digital Marketing Executive