customer service representative Jobs in Lahore

customer service representative

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business development associate

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associate software engineer

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customer sales representative

customer support associate

YAP Pakistan

Customer Support AssociateLocation: Johar Town, Lahore Job Type: Full-time Shift: Rotational (Morning, Evening, Night)Job SummaryYAP Pakistan is seeking a proactive and customer-focused Customer Support Associate to join our dynamic team. The ideal candidate will possess excellent communication skills, strong proficiency in Microsoft Word and Excel, and the flexibility to work in rotational shifts. This role is pivotal in ensuring customer satisfaction and maintaining YAP&rsquo;s reputation for excellence in service.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat</li><li>Resolve customer issues efficiently while maintaining a high level of empathy and accuracy</li><li>Document customer interactions and feedback using MS Word and Excel</li><li>Collaborate with internal teams to escalate and resolve complex issues</li><li>Maintain up-to-date knowledge of YAP&rsquo;s products, services, and policies</li><li>Meet performance targets including response time, resolution rate, and customer satisfaction scores</li><li>Work in rotational shifts to ensure 24/7 support coverage</li></ul>Requirements<ul><li>0-6 months experience in Customer Support- Fresh Graduates are encouraged to apply</li><li>Bachelor&rsquo;s degree or equivalent qualification</li><li>Excellent verbal and written communication skills in English and Urdu</li><li>Proficiency in Microsoft Word and Excel for documentation and reporting</li><li>Ability to multitask and work under pressure</li><li>Strong problem-solving skills and attention to detail</li><li>Willingness to work in rotational shifts, including weekends and holidays</li></ul>Preferred Skills<ul><li>Prior experience in customer support or call center environment</li><li>Familiarity with CRM systems and ticketing tools</li><li>Positive attitude and a passion for helping others</li></ul>How to ApplyInterested candidates can send their updated CV to career@yappakistan.com with the subject line: Customer Support Associate &ndash; YAP PakistanJob Type: Full-timePay: From Rs50,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working in Shifts?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Associate

Abacus Outsourcing

Project Overview: Developed and managed a customer support for a FinTech, focusing on delivering seamless financial service experiences through multi-channel customer support. The project aimed to simulate how modern digital banks handle customer queries, transaction issues, and account-related support efficiently while maintaining high service standards.Objectives:<ul><li>Provide fast and accurate resolution of customer issues related to digital banking services.</li><li>Ensure smooth customer interaction across calls, emails, and live chat channels.</li><li>Maintain structured records of customer interactions for operational transparency.</li><li>Enhance customer satisfaction through proactive problem-solving and service excellence.</li></ul>Key Responsibilities<ul><li>Handled customer queries related to FinTech services such as digital payments, transfers, account access, and transaction issues.</li><li>Responded to customer requests through multiple communication channels (calls, email, and live chat).</li><li>Investigated and resolved issues including failed transactions, account verification problems, and payment delays.</li><li>Maintained detailed documentation of customer interactions and service resolutions in the CRM system.</li><li>Collaborated with internal teams (technical, compliance, and payment operations) to ensure efficient issue resolution.</li><li>Followed customer-first service principles of digital banking support model.</li></ul>Work Location: In person

Customer Support Associate- Fintech

HRPSP - Your Strategic HR Partner

Customer Support Executive &ndash; Premium Process (High Earnings)Location: LahoreAre you confident, fluent in English, and motivated by high earnings? Join our Premium Support Team where your communication skills are rewarded with a strong salary, commissions, and growth opportunities.We are hiring Customer Support Executives for a Premium Process who can deliver excellent customer experience while maximizing performance-based incentives.Salary &amp; Earnings:<ul><li>Base Salary: PKR 45,000</li><li>Performance Commission: Up to PKR 15,000</li><li>High Earnings Potential based on performance</li></ul>Benefits &amp; Perks:✔ Medical Insurance ✔ Exclusive Internet Service Benefits ✔ Remote / Work-from-Home Option (based on eligibility) ✔ Fast Career Growth ✔ Professional &amp; Supportive Work Environment ✔ Performance Recognition &amp; RewardsJob Requirements:Education: Minimum Intermediate (Graduates preferred) Experience:<ul><li>Minimum 6 months call center experience</li><li>International call center experience is a strong advantage</li></ul>Skills Required:<ul><li>Excellent English communication (spoken &amp; written)</li><li>Strong customer handling &amp; persuasion skills</li><li>Sales-oriented mindset with a professional attitude</li><li>Ability to work in a performance-driven environment</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support Executive – Premium Process (High Earnings)

Planlab Solutions

Location: Model Town Link Road, Lahore Employment Type: Full-time | On-siteShift Timings (9 Hours):<ul><li>Afternoon Shift: 12:00 PM / 1:00 PM onwards</li><li>Night Shift: 7:00 PM / 8:00 PM onwards (e.g., 8:00 PM &ndash; 5:00 AM)</li></ul>About PlanLab Solutions: PlanLab Solutions is a growing professional services company providing structured and reliable customer support solutions to international clients. We are currently hiring Customer Support Agents for Afternoon and Night Shifts at our on-site office in Lahore.This is a support-only position, no sales, no cold calling, and no commission-based targets.Job OverviewAs a Customer Support Agent, you will be responsible for managing customer inquiries through CRM and ticketing systems while delivering a professional, empathetic, and solution-driven support experience. This role is ideal for candidates with strong English communication skills and experience handling international customer support operations.Key Responsibilities<ul><li>Respond to customer inquiries via CRM and ticketing platforms in a timely and professional manner.</li><li>Handle customer communication through written and verbal channels with clarity and confidence.</li><li>Identify customer issues, determine root causes, and provide effective resolutions.</li><li>Follow internal workflows and guidelines to ensure timely case resolution.</li><li>Escalate complex or unresolved cases to relevant internal teams when required.</li><li>Monitor pending tickets, perform follow-ups, and ensure proper closure of cases.</li><li>Maintain accurate documentation while managing multiple support tasks efficiently.</li></ul>Required Qualifications<ul><li>Fluent English communication skills (spoken, written, and listening) &mdash; mandatory.</li><li>Proven experience in email, live chat, or CRM-based customer support (international campaigns preferred).</li><li>Hands-on experience with CRM and helpdesk tools such as Zendesk, Gorgias, Freshdesk, Tidio, or similar systems.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work professionally under pressure in a fast-paced environment.</li><li>Proficiency in MS Office (Word, Excel) and standard business applications.</li><li>Strong customer service orientation with empathy and attention to detail.</li><li>Ability to work independently and collaboratively within a team.</li><li>Willingness to work Afternoon or Night Shifts, including weekends or holidays if scheduled.</li><li>Minimum High School Diploma or equivalent (Bachelor&rsquo;s degree preferred).</li></ul>Why Join PlanLab Solutions?<ul><li>Stable full-time customer support job in Lahore</li><li>Exposure to international clients and global support operations</li><li>No sales pressure &mdash; 100% customer support role</li><li>Structured, professional, and process-driven environment</li><li>Opportunity to work with modern CRM and helpdesk tools</li><li>Competitive compensation with shift allowances</li><li>Growth and skill development opportunities</li></ul>How to ApplyInterested candidates are encouraged to submit their updated resume for consideration. Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>What is your current Salary?</li><li>What is your expected salary?</li><li>Your area of residence?</li><li>It's on-site, lahore based position? Are you comfortable with it?</li></ul>Work Location: In person

Customer Support Agent– Afternoon & Night Shifts

Location: Lahore (On-site) Employment Type: Full-timeOpen Positions:<ul><li>2 &ndash; Afternoon Shift (9 hours)</li><li>2 &ndash; Night Shift (9 hours)</li></ul>About the RolePlanLab Solutions is looking for Customer Support Specialists to join our team for afternoon and night shifts. In this role, you will handle support requests, maintain accurate records in CRM systems, and ensure smooth resolution of client inquiries.This is a support-focused position &mdash; no sales, cold calling, or commission-based tasks.Key Responsibilities<ul><li>Respond to and manage incoming support requests via CRM and ticketing platforms.</li><li>Document, track, and update cases using tools like Zendesk, Freshdesk, Gorgias, or other helpdesk software.</li><li>Communicate clearly and professionally in English with users to understand issues and provide solutions.</li><li>Follow internal workflows to ensure timely and accurate resolution of requests.</li><li>Escalate complex issues to the appropriate internal team.</li><li>Monitor pending tickets, follow up, and close cases efficiently.</li><li>Maintain data accuracy and service quality while handling multiple tasks simultaneously.</li></ul>Required Skills &amp; Competencies<ul><li>Strong English communication skills (written and verbal).</li><li>Basic computer and internet proficiency, including MS Excel and office applications.</li><li>Detail-oriented with strong organizational skills.</li><li>Ability to work independently and adhere to shift schedules.</li><li>Problem-solving mindset and ability to prioritize tasks effectively.</li><li>Flexibility to work afternoon or night shifts, including weekends if scheduled.</li></ul>Preferred Experience<ul><li>Prior experience in customer support, helpdesk, service desk, or administrative support roles.</li><li>Hands-on experience with CRM platforms and ticketing systems.</li><li>Familiarity with SLA-driven or process-oriented support environments.</li></ul>Education<ul><li>Minimum High School diploma or equivalent.</li><li>Additional training in customer support software or service operations is a plus.</li></ul>How to ApplySubmit your updated resume to be considered. Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>What is your current Salary?</li><li>What is your expected salary?</li><li>Can you write professional emails and do live chat?</li><li>Are you comfortable with outbound calls?</li></ul>Work Location: In person

Customer Support Specialist – Afternoon & Night Shifts

Alpha CX

Job Title: Customer Support Representative (Onsite) (Tech support)Location:<ul><li>Onsite （Grand Square Mall Firdous Market Road, Center Point, Gulberg 3, Lahore）</li></ul>Job Type: Full-timeSalary: 100k ( Based on Experience )More details about Alpha：Join the Alpha CX Team and Redefine Customer Service Excellence!Are you passionate about delivering exceptional customer experiences? Do you thrive in a remote work environment with flexibility and growth opportunities? If so, Alpha CX is looking for YOU to be part of our dynamic team!About Us:At Alpha CX, we are committed to being a leader in providing world-class customer service solutions to clients across industries. Joining us means becoming part of a mission-driven organization that values innovation, collaboration, and excellence.Your Role:As a Social Media Customer Support Representative, you will:<ul><li>Respond to customer inquiries and complaints through Facebook, Instagram, Reddit, and other social platforms.</li><li>Respond to customer inquiries and complaints through Facebook, Instagram, Reddit, and other social platforms.</li><li>Manage customer interactions in forums, fan groups, and review platforms such as Trustpilot.</li><li>Handle complaint escalations from multiple social channels.</li><li>Maintain professional communication and protect the brand reputation in public discussions.</li><li>Work closely with internal teams to resolve customer issues efficiently.</li></ul>What We&rsquo;re Looking For:We&rsquo;re seeking team members who have:<ul><li>Fluency in English (both written and spoken).</li><li>At least 2 years of experience in social media customer service</li><li>Experience handling complaints related to 3C electronic products (consumer electronics)</li><li>Ability to manage 100+ customer replies per day</li><li>Ability to manage public opinion and online reputation</li><li>Self-discipline and the ability to work independently in a remote setting.</li><li>Sales or persuasive communication experience is a plus</li></ul>Why Join Alpha CX?Here&rsquo;s what we offer:<ul><li>Competitive Salary &ndash; Reflecting your experience and dedication.</li><li>Flexible Work Hours &ndash; Designed to balance your work and personal life.</li><li>Professional Growth &ndash; Access to learning opportunities and career advancement.</li><li>Supportive Team Culture &ndash; Be part of a community that values collaboration and innovation</li></ul>How to Apply:Ready to make a difference? Here&rsquo;s how:Apply only through this link: Apply Here https://lnkd.in/gRvfQTRtAt Alpha CX, we believe in empowering our team to create remarkable customer experiences. Join us today and be part of our journey to redefine customer service excellence!Job Type: Full-timeProjected Total Compensation: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Representative – Social Media Support (Onsite)

Shabil Consultants

Location: WAPDA Town, Lahore Shift Timing: 7:30 PM &ndash; 3:00 AM Salary: PKR 35,000 &ndash; 45,000 + Commission on SalesJob Description:We are looking for a dedicated and confident Female Customer Support Representative to join our night shift team. The ideal candidate will be responsible for handling customer queries, providing product/service information, and converting leads into sales through chat and calls.Responsibilities:<ul><li>Respond to customer inquiries via chat, calls, and email</li><li>Provide accurate information about products and services</li><li>Handle complaints and resolve customer issues professionally</li><li>Follow up with potential leads and convert them into sales</li><li>Maintain customer records and update CRM</li><li>Meet daily and monthly sales targets</li></ul>Requirements:<ul><li>Female candidates only</li><li>Good English communication skills (written &amp; spoken)</li><li>Basic computer knowledge (MS Office, CRM, chat tools)</li><li>Ability to work in night shift</li><li>Sales or call center experience will be preferred</li></ul>What We Offer:<ul><li>Fixed salary + attractive commission structure</li><li>Friendly and professional work environment</li><li>Growth and learning opportunities</li></ul>Apply now and become part of our growing team!Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Representative (CSR) – Night Shift (Female Only)

Explore 1277+ Customer support associate in Lahore this March. Find roles across top companies and apply now to boost your career.