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customer support associate

AV Private Limited

Job DescriptionRole: Client Relation Associate Gender: Male/Female Rs. 70000/- Rs. 80000/-Location: Lahore, Johar Town-D2 (In-person) No remote opportunities available. Time: 12pm-10pmCompany Description:Affinity Vibez is hiring on behalf of a group of UK-based companies operating under a single CEO, delivering high-quality services across multiple industries:<ul><li>London Motor Sports &ndash; A UK-based automobile service provider specializing in garage services, vehicle maintenance, diagnostics, and customer-focused car care solutions, selling &amp; purchasing of cars.</li><li>Home World Management &ndash; An international property management company offering end-to-end real estate services, including property management, client handling, and investment support across global markets.</li><li>These companies are committed to excellence, customer satisfaction, and building long-term client relationships through professional and reliable services.</li><li>This not a call center, this is a corporate firm where working as a services provider. </li></ul>Job Duties &amp; Responsibilities:<ul><li>Handle customer inquiries via calls, email, or chat in a professional manner (Depends on the nature of inquiry)</li><li>Provide accurate information about automobile or property management services</li><li>Generate leads and convert prospects into customers (No Fixed Targets)</li><li>Build and maintain strong client relationships</li><li>Maintain customer records and follow up on inquiries</li><li>Collaborate with internal teams to ensure smooth service delivery</li></ul>Requirements:<ul><li>Excellent communication skills (spoken and written English)</li><li>Strong interpersonal and problem-solving abilities</li><li>Ability to work independently and as part of a team</li><li>Previous experience in customer support, sales, or marketing is preferred</li></ul>What we offer:<ul><li>Competitive salary + performance-based increments</li><li>Opportunity to work with UK-based companies</li><li>Career growth and skill development</li><li>Supportive and professional work environment</li><li>Training on Software SAP</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Client Relation Associate

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
The Division:
Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long term partnerships with the clubs we serve.
The Role:<div>
We are looking for a high-energy, service-driven Product Support Associate to join our Contour team. You&rsquo;ll be the first line of support for Jonas Club ERP users, resolving technical issues, guiding customers through system usage, and delivering a consistently professional experience across multiple support channels.</div><div>
This is a full-time, virtual support role requiring technical aptitude, service mindset, and a commitment to learning. Success in this role means embracing virtual training, adapting to new systems, and providing exceptional support with speed and empathy.</div><div>
Requirements:
You bring a strong foundation in customer support and technical troubleshooting&mdash;ideally in contact centre software, club operations, or the hospitality industry. More importantly, you bring:</div><div><ul><li>
Technical aptitude &ndash; Comfortable navigating software, understanding system architecture, and troubleshooting issues in real time.</li></ul></div><div><ul><li>
Relevant experience &ndash; Prior exposure to customer product support in software, hospitality, or club environments.</li></ul></div><div><ul><li>
A growth mindset &ndash; Willingness to learn new tools, adapt to evolving customer needs, and succeed in a virtual training setting.</li></ul></div><div><ul><li>
Adaptability &ndash; Thrives in dynamic environments, open to feedback, and ready to take ownership of challenges.</li></ul></div><div> 
Key Responsibilities:</div><div><ul><li>
Customer Support &amp; Issue Resolution: Respond to clients via phone, email, chat, and ticketing platforms. Diagnose and resolve technical issues with professionalism and speed.</li></ul></div><div><ul><li>
Product Knowledge &amp; Guidance: Help clients maximize the value of our software, explain feature usage, and recommend upgrades or best practices where needed.</li></ul></div><div><ul><li>
Cross-Functional Collaboration: Work with internal teams (Development, QA, Product) to escalate and resolve complex issues. Liaise with club-facing roles to support broader club operations.</li></ul></div><div><ul><li>
 Process &amp; Documentation: Track and document all support activity using internal systems. Maintain detailed records and knowledge base updates.</li></ul></div><div><ul><li>
Service Support &amp; Member Experience: Assist with booking, membership inquiries, and club service coordination to ensure a seamless client experience.</li></ul></div><div><ul><li>
Client Satisfaction &amp; Continuous Improvement: Monitor feedback, contribute to process refinement, and flag areas of friction to enhance overall client satisfaction.</li></ul></div><div> 
 
Skills &amp; Qualifications:</div><div>
Core Competencies (Must Have)</div><div><ul><li>
Excellent communication skills &ndash; Clear, professional verbal and written English to explain technical concepts to clients and colleagues.</li></ul></div><div><ul><li>
Customer service experience &ndash; Proven background in customer support or helpdesk roles, with a passion for solving problems and delivering value.</li></ul></div><div><ul><li>
Technical troubleshooting ability &ndash; Confident diagnosing software, network, and system issues with a logical, methodical approach.</li></ul></div><div><ul><li>
Organizational strength &ndash; Skilled at managing multiple priorities, tracking open tickets, and ensuring follow-through.</li></ul></div><div><ul><li>
 Adaptability &amp; resilience &ndash; Able to learn quickly, stay calm under pressure, and adjust to new systems or workflows.</li></ul></div><div><ul><li>
 Soft skills for service excellence &ndash; Active listening, empathy, patience, and a client-focused mindset that builds trust and satisfaction.</li></ul></div><div> 
Technical Proficiency:</div><div><ul><li>
Knowledge of networking fundamentals, including Windows file sharing, drive mapping, and port forwarding is an asset</li></ul></div><div><ul><li>
Familiarity with Windows Server environments: processor specs, domain controllers, Active Directory, group policy management is an asset</li></ul></div><div><ul><li>
Experience with Microsoft Office, CRM systems, and basic HTML is an asset</li></ul></div><div><ul><li>
Understanding of VMware or Hyper-V is a plus is an asset</li></ul></div><div><ul><li>
Exposure to PowerShell scripting is an asset</li></ul></div><div> 
 
Education &amp; Experience:</div><div><ul><li>
Experience in software support, hospitality, club operations, or similar industries is highly desirable</li></ul></div><div><ul><li>
3-5+ years in technical support, customer service, or helpdesk environments</li></ul></div><div><ul><li>
Bachelor&rsquo;s degree in computer science or a related discipline</li></ul></div><div><ul><li>
Familiarity with ticketing systems and support platforms</li></ul></div><div><ul><li>
Knowledge of basic accounting concepts</li></ul></div><div> 
 
What You&rsquo;ll Bring:</div><div><ul><li>
Client Focus &ndash; A service-first mindset with empathy and accountability</li></ul></div><div><ul><li>
Technical Curiosity &ndash; Eagerness to learn how things work and solve problems</li></ul></div><div><ul><li>
Flexibility &ndash; Comfort with evolving tools, systems, and service standards</li></ul></div><div><ul><li>
Professionalism &ndash; Discreet, courteous, and reliable in every interaction</li></ul></div><div> 
 
Work Schedule &amp; Availability:</div><div>
Training Period: 9 AM &ndash; 5 PM EST (6 PM &ndash; 3 AM PKT)</div><div>
 Post Training Schedule Availability: Must be open to work a rotating 24/7 shift including weekends and after-hours as business needs require.</div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Product Support Associate

Optimer SEO

We are looking for a confident and well-spoken Customer Support Representative (Female) to join our team. The ideal candidate will be responsible for handling international clients, ensuring excellent communication, and providing high-quality customer support.This is a front-end role focused on client interaction, relationship management, and delivering a smooth customer experience.Key Responsibilities:<ul><li>Communicate with international clients via chat, email, and calls</li><li>Handle customer queries and provide timely resolutions</li><li>Maintain professional and friendly communication at all times</li><li>Build strong relationships with clients</li><li>Coordinate with internal teams when required</li><li>Ensure customer satisfaction and retention</li></ul>Requirements:<ul><li>Minimum 1 year of experience in Digital Marketing (preferred)</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Pleasant, clear, and attractive voice</li><li>Confidence in dealing with international clients</li><li>Strong interpersonal and communication skills</li><li>Ability to work in night shift (US/UK hours)</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary package</li><li>Performance-based bonuses</li><li>Career growth opportunities</li><li>Professional working environment</li></ul>How to Apply:Send your CV via WhatsApp at 0333-4900853 with the subject &quot;Customer Support Representative&quot;Job Type: Full-timePay: From Rs80,000.00 per monthWork Location: In person

Customer Support Representative (Female) (Night Shift)

Meptics

Customer Support AssistantFull-timeRole Overview:We&rsquo;re looking for a reliable and detail-oriented Customer Support Assistant to support our daily operations. The role involves handling customer enquiries, assisting with shipping processes, and ensuring all documentation is accurate.Key Responsibilities:* Respond to and resolve customer queries (email, phone, WhatsApp)* Assist customers with DPD, UPS &amp; DPD EU shipping labels, helping them track their parcels* Create and manage customer login accounts* Maintain accurate records of customers, shipments, and interactions* Check and verify manifests &amp; Air Waybills (AWBs)* Ensure all shipment data is correct and compliant* Liaise with operations, warehouse &amp; customs teams to resolve issues* Support general admin tasks related to logistics and customer serviceRequirements:<ul><li>Previous customer service or logistics experience (preferred)</li><li>Strong c ommunication skills (written &amp; verbal)</li><li>High attention to detail</li><li>Ability to work in a fast-paced environment</li><li>Basic computer skills (Microsoft Office &amp; systems)</li><li>Experience in freight forwarding or customs clearance</li><li>Familiarity with AWBs and manifests</li><li>Knowledge of UK/EU logistics processes</li></ul>Apply on indeed ORemail: shahzaib.hassan@amanah.com.pkORwhatsApp: 0300-5006543Work Location: In person

Customer Support Assistant

Top Line Resource Group (TLRG)

Location: DHA phase 8, Lahore Job timing: 11PM - 07AM Pakistan time (Full time Onsite) Night ShiftWe are hiring immediately for a Customer Support Specialist to join our team supporting an e-commerce business. This role is ideal for someone who writes well, types quickly, stays organized, and is comfortable using modern AI tools in a professional setting.This role is a strong fit for someone who writes well, types quickly, stays organized, and is comfortable using modern AI tools in a professional setting.Primary Responsibilities<ul><li>Provide timely, thoughtful customer support primarily through email</li><li>Manage customer tickets and work issues toward resolution during the shift</li><li>Monitor and respond to Amazon buyer-seller messages and negative review outreach</li><li>Review and approve returns in Redo</li><li>Track solicitation and customer outreach activity in Excel spreadsheets accurately and consistently</li><li>Check internal communication channels for updates and process changes at the beginning of each shift</li><li>Maintain team visibility through Slack status updates during the workday</li><li>Complete end-of-shift reporting and keep records fully up to date</li><li>Escalate urgent or sensitive customer issues appropriately when needed</li><li>Qualifications</li><li>Strong email writing and typing skills</li><li>Professional experience using ChatGPT, Claude, or similar AI tools in the workplace</li><li>Experience tracking customer activity, notes, or outreach in Excel spreadsheets</li><li>Background in customer retention, customer save efforts, solicitation, or review follow-up</li><li>Excellent attention to detail and strong organizational habits</li><li>Ability to manage multiple tabs, systems, and workflows efficiently</li><li>Comfort handling customer conversations with empathy, clarity, and ownership</li><li>Ecommerce customer support experience is strongly preferred</li><li>Familiarity with Gmail, Slack, Amazon Seller Central, Shopify apps, and ticketing platforms such as Redo is a plus</li></ul>What Success Looks Like<ul><li>Fast and dependable execution</li><li>Strong written communication</li><li>High accuracy while moving quickly</li><li>Organized recordkeeping and follow-through</li><li>Good judgment and professionalism with customers</li><li>Ability to use AI tools to improve speed and quality without losing the human touch</li><li>Understanding that customer service is not just answering questions, but helping create positive outcomes that improve retention and brand trust</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthExperience:<ul><li>email support: 1 year (Preferred)</li></ul>Work Location: In person

Customer Support Executive - Ecommerce

DYNAMIC SOLUTIONS

Customer Support Representative (Night Shift)We are seeking a proactive and customer-focused Customer Support Representative to join our team. In this role, you will be responsible for managing customer interactions, resolving queries, and ensuring a positive customer experience across multiple channels.Key Responsibilities<ul><li>Handle customer interactions via phone, email, and live chat</li><li>Resolve customer queries efficiently while maintaining professionalism</li><li>Follow up with customers to ensure issue resolution and satisfaction</li><li>Maintain accurate records of interactions in CRM systems</li><li>Collaborate with internal teams for timely issue resolution</li><li>Identify upselling and cross-selling opportunities</li><li>Collect and report customer feedback to improve services</li></ul>Requirements<ul><li>Minimum Intermediate (FA/FSc/ICom or equivalent)</li><li>At least 6 months of customer service or call center experience</li><li>Strong communication and interpersonal skills</li><li>Basic technical troubleshooting ability</li><li>Proficiency in Microsoft Excel or Google Sheets</li><li>Strong problem-solving and customer-handling skills</li><li>Willingness to work in night shifts / rotational shifts</li></ul>Preferred Skills<ul><li>Experience with CRM tools (Salesforce, HubSpot, or similar)</li><li>Experience handling international customers (US/UK market preferred)</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Growth and career development opportunities</li><li>Supportive and collaborative work environment</li><li>Performance-based incentives</li></ul>Job Details<ul><li>Location: Garden Town, Lahore (On-site)</li><li>Shift: Night Shift</li><li>Job Type: Full-Time</li><li>Send your resume to: careers@dynamicsols.com</li><li>Garden Town, Lahore (On-site)</li><li>Full-Time</li></ul>Work Location: In person

Customer Support Representative (Night Shift)

Systems Limited

<div>
 
 We are looking for a motivated and customer-focused Junior Customer Support Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience across all communication channels.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
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 Respond to customer queries via phone, email, and chat in a timely and professional manner
 </li>
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 Provide accurate information about products and services
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 Resolve customer complaints and escalate complex issues when necessary
 </li>
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 Maintain detailed records of customer interactions
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 Follow company guidelines and service standards to ensure customer satisfaction
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 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Excellent English language skills (both spoken and written)
 </li>
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 Strong communication and interpersonal abilities
 </li>
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 Previous experience in international campaigns (BPO/call center preferred)
 </li>
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 Basic computer skills and familiarity with customer support tools
 </li>
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 Ability to work in a fast-paced environment and handle pressure
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 </ul>
 
 
</div>

Junior Customer Support Executive

Explore 831+ Customer support associate in Lahore this May. Find roles across top companies and apply now to boost your career.