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customer services representative Jobs in Lahore

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customer support associate

Giant Group

<div>
 
 At
 
 Giant Group
 
 we have an exciting opportunity for a
 
 Candidate Support Associate
 
 to join our growing team.
 
 
 
 
 
 
 Job Title:
 
 Candidate Support Associate
 
 
 
 Location:
 
 Askari Corporate Tower, Main Boulevard, Gulberg III, Lahore
 
 
 
 Salary:
 
 PKR 98,000 &ndash; 125,500 Monthly + PKR 31,000 per month (Shift Allowance)
 
 
 
 Hours:
 
 40hrs, Weekly Mon- Fri (with rotating Saturday shift), 12PM-9PM
 
 
 
 Tenure:
 
 Permanent
 
 
 
 
 
 
 Deadline to apply: 14/11/2025
 
 
 
 
 
 
 
 
 About us
 
 
 
 
 We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.
 
 
 
 
 
 To understand more about Giant Group and our services please browse our website at: www.giantgroup.com
 
 
 
 
 
 
 
 About the role
 
 
 
 
 As the
 
 Candidate Support Associate
 
 , you will have an impact on playing a vital role in ensuring a seamless and positive experience for all candidates throughout their screening and onboarding journey. Therefore, you will be the point of contact for candidate queries across multiple channels, providing clear guidance, timely responses, and professional support at every stage of the process. By managing candidate interactions effectively, you will contribute to building trust and confidence in our services while supporting internal teams with the smooth resolution of any issues. The desired outcome of your role is to deliver exceptional candidate care, foster a supportive and efficient process, and ensure all engagements reflect our commitment to professionalism, compliance, and data protection.
 
 
 
 
 
 
 Key responsibilities of the role include:
 
 
 <ul>
 <li>
 Ownership and management of candidate queries via all channels (calls, chat, and email, ensuring they are responded to quickly and tasks are planned and completed efficiently.
 </li>
 <li>
 Scheduling and conducting candidate call backs upon request.
 </li>
 <li>
 Provide candidate support services in accurate and timely fashion, maintaining a high level of professionalism and competence in every interaction and ensure all queries are answered.
 </li>
 <li>
 Build positive and productive internal relationships. Ensure to raise any complex issues with relevant stakeholders for prompt resolution.
 </li>
 <li>
 Assist in developing process improvements to enhance service efficiency and effectiveness by providing regular feedback.
 </li>
 <li>
 Take responsibility for personal workload, including following up queries, task actions and requests for information to ensure all items are completed within service levels.
 </li>
 <li>
 Deliver and demonstrate a high knowledge and clear understanding of GDPR/Data protection and all aspects of handling and processing personal data.
 </li>
 </ul>
 
 
 
 
 
 Your ideal experience &amp; competencies:
 
 
 
 Ideally, you will be educated to degree level and have a minimum of 1 year of support experience across multiple channels, preferably via calls and live chat.
 
 
 
 
 <ul>
 <li>
 Proficiency in Microsoft office (including Excel) and experience in customer services is required.
 </li>
 <li>
 Excellent communication and people skills to deliver clear messages and create a positive working environment within the team.
 </li>
 <li>
 An understanding of navigating and resolving queries and concerns raised by candidates and maintain positive relationships both with candidates and within team.
 </li>
 <li>
 Understanding and striving to achieve the giant people values is essential.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Employee Benefits:
 
 
 
 
 
 
 <ul>
 <li>
 Provident fund
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Mental health coverage
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Role related studies
 </li>
 <li>
 Parking
 </li>
 <li>
 Referral bonuses
 </li>
 <li>
 Cafeteria and game room for recreation
 </li>
 <li>
 Birthday leave
 </li>
 <li>
 Long term service award
 </li>
 <li>
 Company events and trips
 </li>
 </ul>
 
 
 
 
 
 
 All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
 
 
 
</div>

Candidate Support Associate

Physicians Revenue Group

Tekboox, a US-based IT solutions company, is hiring IT Support Associate to provide day-to-day IT support, troubleshoot issues, maintain systems, and assist in ensuring smooth IT operations.Key Responsibilities:&middot; Provide first-level support to end users for hardware, software, and network issues.&middot; Troubleshoot common problems such as system slowness, connectivity errors, and software malfunctions.&middot; Assist with password resets, email configuration, and printer setup.&middot; Install, configure, and update operating systems, applications, and security patches.&middot; Set up and maintain laptops, desktops, and mobile devices.&middot; Perform routine checks to ensure hardware and systems are running efficiently.&middot; Support basic LAN/Wi-Fi troubleshooting and network printer configurations.&middot; Assist in managing user accounts and permissions in Active Directory or similar platforms.&middot; Follow IT security best practices including antivirus usage, backups, and access control.&middot; Log support requests and maintain documentation of troubleshooting steps and standard procedures.&middot; Maintain IT asset inventory (devices, licenses, and accessories).&middot; Collaborate with senior IT staff for escalated issues and provide user assistance as needed.Requirements:&middot; Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.&middot; Fresh graduates or up to 1 year of experience (internship or professional) in IT support.&middot; Basic understanding of Windows OS, networking fundamentals, and system troubleshooting.&middot; Familiarity with Active Directory, Microsoft 365, or similar platforms.&middot; Strong analytical, communication, and customer service skills.&middot; Eagerness to learn and grow in a professional IT environment.Job Location &amp; Timing: Location :DHA Y Block &amp; Garden Town Lahore Timing : (Onsite 5days a week) Interested apply Saddam.hussain@tekboox.comJob Type: Full-timeWork Location: In person

IT Support Associate

Oxford Management Consultancy

Job Description: Technical Support &amp; Product Documentation Associate (GRC-Aligned)Position: Technical Support &amp; Documentation AssociateDepartment: GRC + DEV &amp; ENGLocation: Lahore (Office-Based)Employment Type: Full-TimeRole OverviewAHK Solutions is seeking a technically skilled and detail-oriented Technical Support &amp; Documentation Associate to assist in the creation, organization, and maintenance of product-related technical documents &mdash; such as HLDs (High-Level Designs), LLDs (Low-Level Designs), network diagrams, data flow maps, and other compliance-relevant artifacts.This role bridges technical engineering and GRC (Governance, Risk &amp; Compliance), ensuring that our documentation aligns with ISO 27001 and SOC 2 security and compliance requirements.Key Responsibilities<ul><li>Work closely with developers, business analysts, and the GRC team to document product architecture, data flows, integrations, and system dependencies.</li><li>Create and maintain HLDs, LLDs, technical specifications, and configuration guides for all major components of the platform.</li><li>Assist GRC in preparing evidence and technical records required for ISO 27001 and SOC 2 audits (e.g., change logs, access control lists, backup configurations).</li><li>Support incident response documentation, asset inventory updates, and change management records.</li><li>Develop clear, version-controlled documentation using AHK&rsquo;s standardized templates and naming conventions.</li><li>Coordinate with IT/Engineering to gather screenshots, logs, and technical proofs for GRC evidence tracking.</li><li>Support user access reviews, system hardening documentation, and data classification mapping.</li><li>Provide occasional Level-1 technical support to internal teams for system documentation or evidence gathering.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Strong understanding of technical documentation, diagrams (Visio, Lucidchart, Draw.io), and version control.</li><li>Familiar with cloud environments (Azure/AWS) and DevOps or system infrastructure concepts.</li><li>Basic understanding of information security standards (ISO 27001, SOC 2) preferred.</li><li>Excellent written English and attention to detail.</li><li>Ability to work cross-functionally with GRC, development, and QA teams.</li><li>Proficient in Microsoft Office / 365 tools and SharePoint documentation practices.</li></ul>Preferred (Nice to Have)<ul><li>Exposure to HLD/LLD preparation or system architecture diagrams.</li><li>Familiarity with risk assessment, control mapping, or compliance evidence collection.</li></ul>Job Type: Full-timeWork Location: In person

Technical Support & Product Documentation Associate (GRC-Aligned)

WBM Technologies

Job Title: Customer Support Executive (Night Shift) Location: Lahore Employment Type: Full-Time | On-site Contract Duration: 24 MonthsAbout the RoleWe are looking for a dedicated and customer-focused Customer Support Executive to assist clients through chat, email, and phone. The ideal candidate is proactive, patient, and well-organized, with the ability to manage multiple tasks efficiently in a fast-paced environment.Key Responsibilities<ul><li>Respond to customer inquiries via chat, email, and phone in a timely and professional manner.</li><li>Resolve customer concerns and ensure a positive service experience.</li><li>Maintain accurate documentation of customer interactions and feedback.</li><li>Coordinate with internal teams to ensure seamless communication and workflow.</li><li>Analyze customer feedback and service trends to support service improvements.</li><li>Conduct outbound communications, including cold calling, when necessary.</li><li>Use MS Excel for data entry, reporting, and basic analysis.</li></ul>Requirements<ul><li>Education: Minimum Bachelor&rsquo;s degree.</li><li>Experience: Previous experience in customer support or a related role is preferred.</li><li>Skills:</li><li>Strong communication and problem-solving skills.</li><li>Proficient in MS Excel (basic formulas and data handling).</li><li>Ability to multitask and manage time effectively.</li><li>Professional demeanor with patience when managing difficult interactions.</li><li>Age Limit: Preferably under 30.</li><li>Gender: Female candidates are strongly encouraged to apply.</li></ul>What We Offer<ul><li>Competitive salary based on experience and performance.</li><li>Professional and supportive work environment.</li><li>Opportunities for skill development and career growth.</li></ul>Work Mode: On-site (Lahore) Shift: Night Shift Job Type: Full-TimeJob Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Executive (Female-Night Shift)

Nutriseen

We&rsquo;re looking for a proactive and detail-oriented Customer Support Representative to join our growing e-commerce team. The ideal candidate should have excellent communication skills and a passion for delivering top-notch customer service.Key Responsibilities<ul><li>Call customers to confirm new orders and verify order details.</li><li>Edit and update orders in the system when required (e.g., address or product changes).</li><li>Coordinate with the dispatch team to ensure timely order processing.</li><li>Communicate with courier partners to handle disputed or delayed orders.</li><li>Track and follow up on shipments to ensure smooth deliveries.</li><li>Manage customer queries through calls, WhatsApp, and email politely and efficiently.</li><li>Maintain accurate logs of all communication and order updates.</li></ul>Requirements<ul><li>Minimum Bachelor&rsquo;s degree (preferred but not mandatory).</li><li>1+ year experience in customer service or e-commerce operations preferred.</li><li>Strong verbal communication skills in Urdu and English.</li><li>Basic knowledge of MS Excel / Google Sheets and order management tools.</li><li>A calm, problem-solving attitude under pressure.</li><li>Ability to work in a fast-paced environment and coordinate with multiple teams.</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary (based on experience).</li><li>Performance-based incentives.</li><li>Friendly and growth-oriented environment.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Support Representative (E-commerce)

OOP Technologies

About the RoleWe are seeking a proactive and customer-oriented Customer Support Representative Intern to join our team. The ideal candidate will possess strong English communication skills and a genuine passion for providing outstanding customer service. This opportunity is open to fresh graduates as well as individuals with up to six months of relevant experience who are eager to build their careers in customer support.Key Responsibilities<ul><li>Respond quickly to customer questions and problems through email.</li><li>Give clear and correct information about products, services, and processes.</li><li>Communicate politely and with understanding in every interaction.</li><li>Forward complicated issues to the right department when needed.</li><li>Follow up to make sure customer problems are solved on time.</li></ul>Requirements<ul><li>Fresh graduates or candidates with up to 8 months of experience in customer support.</li><li>Excellent communication skill in English.</li><li>Ability to multitask and manage time effectively.</li><li>Customer-oriented with a positive attitude.</li><li>Basic computer literacy and familiarity with chat/email platforms.</li></ul>Location: Iqbal Town, Lahore (On-site) Timings: 8:00 PM &ndash; 5:00 AM (Monday to Friday)Apply now by sending your CV to hr@ooptechnologies.com Or WhatsApp at 0323-7846800Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>Are you comfortable with the night shift?</li><li>How soon can you join us?</li></ul>Work Location: In person

Customer Support Representative Intern

ANALTYTICA

Job description:Job Title: Customer Care Representative (Night Shift &ndash; Logistics Support) Company: Swyft Logistics Location: Near DHA Phase 6, Lahore Shift: Night Shift | 7:30 PM &ndash; 4:30 AM (Monday to Friday)About the Role: Swyft Logistics is looking for proactive and dedicated Customer Care Representatives to join our growing night shift operations team in Lahore. The role involves handling international customer queries, tracking shipments, resolving delivery issues, and providing real-time logistics support to clients across the US and UK markets.If you have excellent communication skills, attention to detail, and a passion for delivering top-quality service, we&rsquo;d love to have you on our team!Key Responsibilities:<ul><li>Respond to customer emails, chats, and phone calls related to shipping, tracking, and delivery.</li><li>Manage order status updates, delays, and rescheduling requests promptly.</li><li>Coordinate with the warehouse and dispatch teams to ensure smooth operations.</li><li>Handle international client communication in a professional and efficient manner.</li><li>Log all customer interactions in CRM systems and maintain accurate records.</li><li>Monitor ongoing shipments and provide timely updates to customers.</li><li>Identify service issues or potential complaints and escalate to supervisors when required.</li><li>Assist customers with billing inquiries, refunds, and claims processing.</li><li>Collaborate with internal departments to improve service quality and turnaround time.</li><li>Achieve daily and weekly performance targets related to response time, accuracy, and service quality.</li></ul>Requirements:<ul><li>Prior experience in customer support, logistics coordination, or BPO (US/UK campaign) preferred.</li><li>Excellent English communication and writing skills.</li><li>Strong analytical thinking, problem-solving, and time management skills.</li><li>Familiarity with shipment tracking systems, CRMs, and MS Office tools.</li><li>Ability to work the night shift (on-site in Lahore, near DHA Phase 6).</li><li>A proactive mindset with a customer-first attitude.</li></ul>Why Work at Swyft Logistics?<ul><li>Competitive salary with monthly performance incentives.</li><li>Supportive, growth-focused work culture.</li><li>Training and career advancement opportunities within the logistics industry.</li><li>Exposure to international markets and professional development in customer success.</li></ul>Job Type: Full-time | On-site (Lahore)Customer Care Representative, Logistics Support, Customer Service Executive, BPO Jobs Lahore, International Support, Swyft Logistics Careers, US/UK Customer Service, Night Shift Jobs, Order Tracking, Shipment Handling, English Communication, Customer Success, Courier Company Jobs, Client Support Executive.Job Type: Full-timeWork Location: In person

Customer Care Representative (Night Shift – Logistics Support)

Explore 1533+ Customer support associate in Lahore this November. Find roles across top companies and apply now to boost your career.