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customer service representative Jobs in Lahore

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application support analyst (l3) Jobs in Lahore

application support analyst (l3)

customer support associate

Innovadel Technologies

We are looking for a proactive and customer-focused Receptionist to manage front-desk operations and handle service inquiries for KaamKrew, our online services platform. The role involves coordinating bookings, communicating with customers and service providers, and ensuring smooth service delivery.Key Responsibilities<ul><li>Answer calls/messages related to beauty &amp; home service bookings</li><li>Manage appointments and schedules via KaamKrew app/admin panel</li><li>Coordinate with service providers and track ongoing jobs</li><li>Assist customers with service selection, pricing, and bookings</li><li>Handle complaints professionally and ensure customer satisfaction</li><li>Maintain daily logs and reports</li></ul>Requirements<ul><li>1&ndash;2 years experience in Reception, Call Center, or Customer Support</li><li>Excellent verbal communication skills (Urdu)</li><li>Intermediate or Graduation</li><li>Customer handling, problem-solving, and multitasking skills</li><li>Familiarity with mobile apps, CRM, or dashboards</li><li>Presentable, disciplined, and responsible</li></ul>Benefits<ul><li>Competitive salary</li><li>Professional IT company environment</li><li>Growth opportunities in operations &amp; customer support</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Receptionist – Customer Support

SpixHost (SMC-Pvt) Ltd

Customer Support Intern &ndash; SpixHost (SMC-Pvt) Ltd.Location: Lahore, Pakistan Job Type: Full-Time, On-siteCompany OverviewSpixHost (SMC-Pvt) Ltd. is a growing web-hosting and cloud solutions company and an official Google reseller partner in Pakistan. We provide reliable hosting, domains, email solutions, and digital services to businesses and individuals nationwide. As part of our expansion, we are looking for a motivated Customer Support Intern to join our team and build a strong career in the tech industry.This internship offers hands-on learning, exposure to real customers, and an opportunity to grow in the world of web hosting, domains, and cloud services.Role Description:As a Customer Support Intern at SpixHost, you will be the first point of contact for our customers. You will assist users with technical inquiries, billing questions, and service-related issues while ensuring they receive fast, friendly, and professional support.You&rsquo;ll gain experience handling customer communication, troubleshooting issues, and working closely with technical and operations teams.Key Responsibilities:<ul><li>Respond to customer inquiries via email, phone, chat, and social media.</li><li>Assist customers with web hosting, domains, Google Workspace, and related services.</li><li>Help resolve technical and billing concerns while ensuring customer satisfaction.</li><li>Coordinate with technical teams to ensure uptime, service delivery, and issue resolution.</li><li>Support handling refunds, upgrades, renewals, and account-related requests.</li><li>Maintain accurate customer records and report recurring issues for improvement.</li><li>Help monitor support channels and engage professionally with customers.</li><li>Assist in creating FAQs, help guides, and customer feedback reports.</li></ul>Qualifications:<ul><li>Strong written and verbal communication skills.</li><li>Interest in technology, web hosting, or cloud services (preferred).</li><li>Positive attitude with a customer-first mindset.</li><li>Ability to multitask in a fast-paced environment.</li><li>Basic problem-solving and critical-thinking skills.</li><li>Good organizational skills and attention to detail.</li><li>Willingness to learn and grow.</li></ul>If you&rsquo;re excited to work in the tech industry and want to build your career in customer support, apply today to join SpixHost&rsquo;s Customer Support Team!Job Timings: 9:00 AM &ndash; 6:00 PMAbout MAR Group of Companies:MAR Group is a diversified conglomerate with a presence across multiple industries, focusing on innovation, sustainability, and operational excellence. As part of MAR Group, you will have opportunities to collaborate with dynamic teams and contribute to the growth of multiple business units.Job Type: Full-timePay: From Rs35,000.00 per monthWork Location: In person

Customer Support Intern

mahir

Job Title: Customer Support &amp; Acquisition Representative Department: Home Maintenance Subscription Services Job Type: Full-time Location: LahoreJob OverviewWe are hiring a proactive Customer Support &amp; Acquisition Representative to join our home maintenance subscription team. This role involves customer handling, lead conversion, scheduling, and subscription management. Ideal for candidates with strong communication skills and hands-on customer support experience.Experience &amp; Requirements<ul><li>Experience: 6 months to 1 year (Customer Support / Sales / Call Centre preferred)</li><li>Strong verbal and written communication skills</li><li>Customer-focused and problem-solving mindset</li><li>Ability to multitask and coordinate with teams</li><li>Basic sales and follow-up skills</li></ul>*<ul><li>Why Join Us?</li><li>Professional growth opportunities</li><li>Supportive and fast-paced work environment</li><li>Exposure to sales, customer success, and operations</li><li>How to Apply</li></ul>Contact: 0301 -6169489 Email: hr@mrmahir.comJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support & Acquisition Representative

Abacus Outsourcing

We are looking for enthusiastic, customer-focused professionals to join our team as Customer Support Executive. In this role, you will play a key part in delivering exceptional customer experiences by handling inquiries, resolving concerns, and supporting customers across multiple communication channels, including voice, email, and chat.Key Responsibilities:<ul><li>Respond to customer queries promptly and professionally through calls, emails, and chat.</li><li>Resolve customer issues efficiently while ensuring high levels of satisfaction.</li><li>Provide support related to digital banking services, including online transactions, account access, and basic troubleshooting.</li><li>Accurately record customer interactions, concerns, and resolutions in internal systems.</li><li>Collaborate with internal teams to enhance service quality and improve the overall customer experience.</li><li>Maintain compliance with company policies, data security standards, and service guidelines.</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills.</li><li>Willingness to work in rotational shifts.</li><li>Strong problem-solving skills with a customer-first mindset.</li><li>Prior experience in customer support or digital banking is an added advantage.</li><li>Freshers with good communication skills and a willingness to learn are welcome to apply.</li></ul>What We Offer:<ul><li>Attractive salary package of up to 70,000 per month.</li><li>Performance-based incentives and rewards.</li><li>Clear career growth opportunities and ongoing professional development.</li><li>A supportive, collaborative, and dynamic work environment.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Executive( Fin-Tech)

Upway Digital

We are looking for a Customer Support Representative to handle communication with US-based clients and act as a bridge between clients and our internal team.This role requires excellent English communication skills, confidence on calls, and the ability to understand client needs and relay them clearly to the team.Key Responsibilities:<ul><li>Communicate with US clients via Zoom, email, and chat</li><li>Attend and confidently handle video meetings with clients</li><li>Understand client concerns, questions, and requirements</li><li>Coordinate between clients and the internal operations team</li><li>Provide timely updates and maintain professional communication</li><li>Ensure smooth client experience and satisfaction</li></ul>Requirements:<ul><li>Excellent spoken and written English (mandatory)</li><li>Strong communication and interpersonal skills</li><li>Confidence in attending video and voice calls</li><li>Ability to work in a team and handle client-facing responsibilities</li><li>Problem-solving mindset and professional attitude</li><li>Prior customer support or client handling experience is a plus</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support Representative (US Clients – English Speaking)

Tech Plugin Call Connect

We are seeking proactive and detail-oriented Sales Executives to join our dynamic team. The successful candidates will be responsible for processing and taking orders, reporting issues to the Sales Manager, and maintaining excellent communication with our customers. They will also work closely with the Sales Manager and the Accounts Receivable team to ensure that orders are within approved credit limits and that outstanding payments are effectively managed. This role demands strong organisational skills, effective communication, and a commitment to achieving sales targets. Key Responsibilities:<ul><li>Order Processing: Enter customer orders into the system accurately and efficiently.</li><li>Order Taking: Receive and confirm orders from customers via phone or face-to-face interactions.</li><li>Issue Reporting: Report any discrepancies or issues directly to the Sales Manager for prompt resolution.</li><li>Customer Communication: Call customers to confirm orders, negotiate prices, and address queries, ensuring a high standard of service.</li><li>Credit Management: Work with the Sales Manager and Accounts Receivable to ensure that orders do not exceed approved credit limits.</li><li>Payment Follow-Up: Collaborate with the Accounts Receivable team to monitor outstanding payments and ensure that orders from blocked accounts are not processed.</li><li>Sales Support: Assist the Sales Manager with additional tasks to support overall team performance and meet sales targets.</li><li>Documentation &amp; Reporting: Maintain accurate records of orders, customer interactions, and sales activities.</li><li>Compliance: Adhere to all company policies and procedures, as well as statutory regulations under Pakistani law.</li></ul>Requirements:<ul><li>Previous experience in sales or order management preferred</li><li>Strong communication and negotiation skills</li><li>Excellent organizational and problem-solving abilities</li><li>Ability to work effectively in a team-oriented environment</li><li>Basic knowledge of credit management and payment follow-up is a plus</li></ul>Working Hours<ul><li>Shift Timing: 4:00 PM &ndash; 1:00 AM</li><li>Duration: 9 hours per day, including a 1-hour break</li></ul>Location:<ul><li>Gulberg 3, Near Hafeez Center, Lahore, Pakistan</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Do you have prior experience in sales, order processing, or customer service?</li><li>Are you able to work 6 days a week, 4:00 PM &ndash; 1:00 AM, with a 1-hour break?</li></ul>(Yes / No)Work Location: In person

Customer Support Executive – Sales & Order Management

Systems Limited

<div>
 
 Systems Limited is hiring for a Virtual Sales Account Associate who will play a pivotal role in shaping the success of our Engagement Centre. As a Sales Account Associate your responsibility will include assisting our customers through multi-channel interactions i.e. Products/Campaign/trade activities. Your responsibilities include effective sales strategies, managing marketing activities, and territory plans to ensure a robust customer engagement that translates into successful sales outcomes.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
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 Execute multi-channel interactions.
 </li>
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 Manage cycle activities and local area marketing effectively.
 </li>
 <li>
 Execute specified company and brand activities within agreed timeframes.
 </li>
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 Ensure compliance with state legislation, brand image, distribution, merchandising, and pricing strategy.
 </li>
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 Provide guidance on retail pricing and discounting communication.
 </li>
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 Deploy Plan-O-Gram when required.
 </li>
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 Ensure contract compliance governance and correction.
 </li>
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 Align with company strategies such as patch sales, stock level optimization, and execute brand and trade strategies at the store level.
 </li>
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 Manage promotions effectively.
 </li>
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 Contribute to state volume, share, and profit targets using relevant resources and ROI principles.
 </li>
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 Handle support/service escalations from clients.
 </li>
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 Stay updated with system information, changes, and updates.
 </li>
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 Maintain awareness relevance at the store level.
 </li>
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 Develop and maintain commercial relationships with external stakeholders.
 </li>
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 Cultivate effective working relationships with internal stakeholders.
 </li>
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 Own the maintenance and communication of accurate trade information (pricing, outlet universe, product distribution).
 </li>
 <li>
 Support any new process required by the client officially included in our range of services.
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Minimum 1 year of multi-channel contact center experience
 </li>
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 Inbound and outbound customer service experience.
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 FMCG sales experience with a good understanding of trade marketing strategy.
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 Customer service-oriented with a digital advancement mindset.
 </li>
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 Issue resolution expertise.
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 Experience in contact center telephony, Salesforce, SAP &amp; CRM preferred.
 </li>
 <li>
 Ability to manage script-led interactions.
 </li>
 <li>
 Excellent communication skills to build relationships and provide guidance to retail partners.
 </li>
 </ul>
 
 
 
 
 Shift Timings:
 
 
 
 
 
 2:30 AM - 11:30 AM PKT
 
</div>

Virtual Trade Associate

Explore 1256+ Customer support associate in Lahore this January. Find roles across top companies and apply now to boost your career.