customer service representative Jobs in Rawalpindi

customer service representative

customer sales representative Jobs in Rawalpindi

customer sales representative

client relations executive Jobs in Rawalpindi

client relations executive

admin coordinator.

chat support representative (female) Jobs in Rawalpindi

chat support representative (female)

customer support client coordinator

NESL-IT (SMC PVT) LTD

About the RoleWe are hiring a Customer Support &amp; Client Coordinator to assist in managing client communications and supporting daily office operations. This role is ideal for individuals who enjoy interacting with customers, solving problems, and maintaining organized workflows.You will play an essential role in ensuring smooth communication with clients, responding to emails, managing calls, and assisting with scheduling and data organization.Responsibilities<ul><li>Handle client phone calls and respond to inquiries</li><li>Draft professional email responses</li><li>Manage customer records using CRM systems</li><li>Schedule meetings and maintain calendars</li><li>Conduct cold calls and assist with lead generation</li><li>Maintain organized digital records</li><li>Support internal coordination tasks</li><li>Assist with social media-related tasks</li><li>Compile reports and maintain data records</li></ul>Required Skills<ul><li>Strong English communication skills</li><li>Customer service mindset</li><li>Familiarity with CRM tools</li><li>Good organizational abilities</li><li>Ability to multitask efficiently</li><li>Professional phone etiquette</li></ul>Qualifications<ul><li>Bachelor's degree (Business, Marketing, Communication, Media, or related field)</li><li>Experience in customer support or cold calling preferred</li><li>Proficiency in Microsoft Office</li><li>Basic knowledge of project management tools is a plus</li></ul>Shift DetailsNight Shift 8:00 PM &ndash; 5:00 AM Monday to Friday On-Site in RawalpindiJob Types: Full-time, ContractPay: Rs50,000.00 - Rs90,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

Customer Support & Client Coordinator

Alpha Minds

@ Alpha Minds Pvt Ltd.Location: On-Site &ndash; Committee Chowk, Rawalpindi Shift: Night Shift (6:00 PM &ndash; 3:00 AM) Salary: PKR 30,000 &ndash; 50,000 Industry: SEO / E-commerce / Digital Marketing / Admin Support Office is located near Comittee Chowk, Rawalpindi.We are looking for a Project Coordinator to manage and coordinate projects for our digital operations agency that serves international online businesses by offering SEO / E-commerce / Digital Marketing / Admin Support services. The role requires strong communication, organization, and project management skills to ensure smooth execution of multiple client projects.Key Responsibilities<ul><li>Communicate with international clients in clear and professional English</li><li>Understand client requirements quickly and translate them into actionable tasks</li><li>Plan, coordinate, and manage multiple projects simultaneously</li><li>Delegate tasks to team members and oversee project progress</li><li>Collect daily/weekly task reports from staff</li><li>Provide regular updates and progress reports to clients</li><li>Ensure tasks are completed on time and meet quality standards</li><li>Identify project issues and coordinate solutions with the team</li><li>Maintain organized records of project communication and tasks</li></ul>Qualifications<ul><li>Bachelor&rsquo;s Degree in one of the following fields:</li><li>BS Computer Science</li><li>BS Information Technology</li><li>BS Software Engineering</li><li>Or other relevant programs</li><li>Fresh graduates are encouraged to apply</li></ul>Requirements<ul><li>Excellent English communication skills (VERY IMPORTANT)</li><li>Strong project coordination and management skills</li><li>Ability to quickly understand client's requirements</li><li>Team management and task delegation abilities</li><li>Good problem-solving and organizational skills</li><li>Familiarity with ecommerce, marketing, CRM, and AI tools is a plus</li><li>Ability to work in a fast-paced environment</li></ul>Compensation &amp; Benefits<ul><li>Salary: PKR 35,000 &ndash; 45,000</li><li>Hands-on experience with international clients</li><li>Opportunity to learn modern ecommerce, marketing, and AI tools</li><li>Growth opportunities within the company</li></ul>--Client Communication &amp; WritingWrite warm and engaging pitching emails to potential clients Draft professional, persuasive cover letters tailored to client needs Ensure all communications are clear, grammatically flawless, and aligned with company standardsIf you meet the above criteria and are interested in applying, please send your updated resume to the WhatsApp number provided below: +(03.33)+-++(0.603)-++-(6.08)+-About Us: Our agency provides services such as:<ul><li>Ecommerce store setup &amp; operations</li><li>Ecommerce research</li><li>Ecommerce marketing</li><li>Social media marketing</li><li>CRM setup &amp; CRM data entry</li><li>Email marketing</li><li>Lead generation</li><li>Web research</li><li>Other digital operations projects</li></ul>The Project Coordinator will act as the main bridge between clients and the inhouse team, ensuring clear communication, proper task delegation, and timely delivery of projects.Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In personPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Digital Marketing / Ecommerce / SEO - Project Coordinator - Night Shift - On Site - Rawalpindi

Mercium Limited

Job Title: German Speaking Operations Coordinator &ndash; Freight &amp; LogisticsJob DescriptionLocation: Peshawar Road, Rawalpindi Job Type: Full-Time Working Hours: 12:00 PM &ndash; 8:00 PM (PKT)Position OverviewWe are seeking a detail-oriented and proactive German Speaking Operations Coordinator to support our freight forwarding and logistics operations focused on the German market.This role involves managing day-to-day operational coordination, client communication, and administrative data handling. The selected candidate will also receive structured training in freight forwarding and international logistics, providing strong career growth opportunities.Key Responsibilities<ul><li>Manage inbound and outbound email communication in German</li><li>Coordinate with German-speaking clients, suppliers, and freight partners</li><li>Maintain and update shipment records, rate sheets, and operational data in Google Sheets</li><li>Assist in preparing, organizing, and managing freight documentation</li><li>Track shipment progress and provide timely updates to stakeholders</li><li>Translate and summarize German communications and documents into English</li><li>Maintain accurate and organized digital records of all operational activities</li><li>Liaise with internal departments to ensure smooth workflow and coordination</li><li>Support basic German language communication within the team</li><li>Participate in operational meetings and process improvement discussions</li><li>Perform additional tasks assigned by the reporting manager</li></ul>Requirements<ul><li>German language proficiency level: B1 to B2 (minimum required)</li><li>Bachelor&rsquo;s degree (required)</li><li>Good English communication skills (preferred)</li><li>Strong written and verbal communication skills</li><li>Basic administrative and email handling experience</li><li>Proficiency in Google Sheets / MS Excel</li><li>Strong attention to detail and organizational skills</li><li>Ability to manage multiple tasks independently</li><li>Experience in logistics or freight forwarding is a plus but not required</li></ul>Learning &amp; Growth Opportunities<ul><li>Hands-on experience in international freight forwarding (German market)</li><li>Exposure to logistics operations, documentation, and shipment workflows</li><li>Training on industry tools and operational systems</li><li>Development of multilingual communication skills</li><li>Career progression into senior operations roles</li></ul>Probation Structure<ul><li>Month 1: Training, onboarding, and supervised tasks</li><li>Month 2: Active operational involvement with guidance</li><li>Month 3: Independent task handling and performance evaluation</li></ul>Job TypeFull-TimeWork LocationIn-person (Rawalpindi)How to ApplySend your CV to: kiran.hr@setlimited.net Subject Line: German Speaking Operations Coordinator ApplicationAdditional Requirements<ul><li>German language proficiency (B1&ndash;B2 minimum required)</li></ul>Job Type: Full-timeWork Location: In person

German Speaking Operations Coordinator – Freight & Logistics

Reamarc.io

<div>
 <ul>
 <li>
 Content Strategy &amp; Development:
 
 
 </li>
 </ul>
 Develop and execute multi-platform content strategies aligned with client goals and marketing objectives.
 
 
 Create content calendars for social media, blog articles, print campaigns, and website updates.
 
 
 Craft compelling copy for brochures, catalogs, press releases, newsletters, and email campaigns.
 
 
 Conduct SEO keyword research for website optimization and blog articles.
 
 
 Produce and edit high-quality ad copy, captions, blog posts, video scripts, and CTAs for various platforms.
 
 
 Maintain brand tone and voice consistency across all mediums.
 
 
 <ul>
 <li>
 Social Media Content Creation &amp; Publishing:
 
 
 </li>
 </ul>
 Oversee the production of graphics, animations, reels, and videos for social platforms.
 
 
 Ensure posts include trending hashtags, tags, and CTAs optimized for engagement.
 
 
 Collaborate with Paid Media Specialists to create high-converting ads and campaigns.
 
 
 Schedule posts using tools like Meta Business Suite, Buffer, and Hootsuite.
 
 
 Manage real-time or run-time tasks by assigning resources and ensuring rapid delivery.
 
 
 <ul>
 <li>
 Website Content Management: Develop and update website copy, landing pages, and blog articles. Optimize web content for SEO and lead generation. Collaborate with designers and developers for new website sections, layouts, or landing pages. Proofread and edit web content for clarity, grammar, and readability. Ensure mobile responsiveness and UI/UX optimization for website content.
 </li>
 <li>
 Print Media Content Development: Create press releases, brochures, flyers, catalogs, and sales materials. Work with graphic designers to ensure visually appealing designs complement the copy. Proofread and ensure grammar, punctuation, and layout accuracy in print materials. Provide content for event promotions, banners, posters, and product packaging.
 </li>
 <li>
 Team Leadership &amp; Workflow Coordination: Supervise and guide the Social Media Coordinator, Graphic Designer, Video Editor, and Writers to meet deadlines. Assign and prioritize tasks, especially for run-time requests from clients. Conduct content reviews and quality assurance checks before approvals. Coordinate with the Web Development and Design teams for web updates. Mentor junior team members to enhance skills and creativity.
 </li>
 <li>
 Content Performance Analysis &amp; Reporting: Track key metrics such as engagement, impressions, leads, and conversions across all platforms. Use tools like Google Analytics, Meta Insights, and SEMrush for performance tracking. Provide weekly and monthly reports with insights and recommendations for optimization. Conduct A/B testing to refine messaging and creative approaches.
 </li>
 <li>
 Client Engagement &amp; Crisis Management: Collaborate with clients to understand objectives, timelines, and feedback. Present strategies, performance reports, and upcoming plans during meetings. Handle content-related crises professionally and escalate major issues to senior management. Ensure all content adheres to legal, ethical, and platform-specific compliance guidelines.
 </li>
 </ul>
</div>

Content Creator

Job OverviewWe are currently seeking a Client Services Associate to support our team in administrative operations and client communication. This role focuses on providing timely assistance, managing day-to-day office activities, and ensuring smooth communication with premier clients.The ideal candidate will be responsible for delivering excellent customer service, handling inquiries efficiently, and supporting multiple operational tasks. This position also includes assisting with email monitoring, coordinating tasks, managing schedules, and supporting minimal administrative/legal-related documentation when required.This role requires on-site presence in Rawalpindi and involves night shift operations.Key Responsibilities<ul><li>Handle inbound and outbound phone conversations professionally</li><li>Draft and manage email communication</li><li>Utilize CRM software to manage client interactions</li><li>Maintain and organize digital records and files</li><li>Schedule appointments and manage calendars</li><li>Support lead generation activities</li><li>Assist with social media coordination</li><li>Compile and structure data for reporting</li><li>Conduct cold calling when required</li><li>Coordinate daily operational tasks</li><li>Support internal and external communication processes</li></ul>What Makes You a Great Fit<ul><li>Energetic and confident personality</li><li>Strong customer-facing communication skills</li><li>Excellent English (spoken and written)</li><li>Ability to connect with clients professionally</li><li>Detail-oriented and organized</li><li>Customer-focused mindset</li><li>Strong multitasking ability</li><li>Professional and positive attitude</li></ul>Requirements<ul><li>Bachelor's degree in Business, Marketing, Media, Communication, or Public Relations</li><li>Experience in cold calling preferred</li><li>Familiarity with CRM tools (HubSpot or Zoho)</li><li>Experience using Microsoft Office (Word, Excel, PowerPoint)</li><li>Understanding of marketing or public relations concepts</li><li>Basic knowledge of project management tools (Jira or Asana)</li><li>Strong organizational and communication skills</li></ul>Why Join Us<ul><li>Professional work environment</li><li>Growth and learning opportunities</li><li>Exposure to international client communication</li><li>Skill development in CRM and client management</li><li>Opportunity to build long-term career growth</li></ul>Work ScheduleOn-Site: Rawalpindi Night Shift: 8:00 PM &ndash; 5:00 AM Monday to FridayJob Types: Full-time, ContractPay: Rs50,000.00 - Rs90,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

Client Services Associate

Safa Worldwide Private Limited

Location: A, Block, Satellite Town, Rawalpindi (On-Site Office Role)Shift: 9:00 PM &ndash; 6:00 AMWork Days: 6 days per weekSalary: PKR 50,000 &ndash; 70,000 depending on experienceAbout the RoleWe are an online tutoring academy serving students in the US, UK, and Canada. We are looking for a reliable and organized Operations Coordinator to manage live online classes, assist students and tutors, and ensure classes run smoothly throughout the night shift.You will be responsible for hosting Zoom sessions, coordinating classes, supporting students, and maintaining quality standards across sessions.Key ResponsibilitiesLive Class OperationsManage Zoom meetings during scheduled classesAssign tutors and students to their respective roomsAssist with technical issues during classesEnsure classes Start and run smoothlyStudent &amp; Tutor CoordinationRespond to student messages and basic inquiriesAssist students who join late or miss sessionsCoordinate with tutors regarding attendance or class issuesQuality Monitoring (QA) Occasionally join classes to ensure teaching quality and professionalismObserve tutor performance and student engagementReport issues or areas of improvementReports &amp; RecordsMaintain attendance records for students and tutorsPrepare simple weekly reports on classes and operationsKeep internal records organizedAdministrative SupportAssist management with basic operational and administrative tasksHelp maintain internal documentation and records when requiredSupport management with operational reminders and coordination tasksRequirementsStrong English communication skills (spoken and written)Friendly and professional attitude when interacting with students and tutorsOrganized and able to manage multiple tasksAbility to work night shift from officePreferredExperience managing Zoom meetings or online sessionsExperience in education, coordination, or customer support rolesFemale candidates preferredJob Type: Full-timeWork Location: In person

Night Shift Zoom Coordinator (Front Desk – On Site)

<div>
 <ul>
 <li>
 Content Strategy &amp; Development:
 
 
 </li>
 </ul>
 Develop and execute multi-platform content strategies aligned with client goals and marketing objectives.
 
 
 Create content calendars for social media, blog articles, print campaigns, and website updates.
 
 
 Craft compelling copy for brochures, catalogs, press releases, newsletters, and email campaigns.
 
 
 Conduct SEO keyword research for website optimization and blog articles.
 
 
 Produce and edit high-quality ad copy, captions, blog posts, video scripts, and CTAs for various platforms.
 
 
 Maintain brand tone and voice consistency across all mediums
 
 
 <ul>
 <li>
 Social Media Content Creation &amp; Publishing:
 
 
 </li>
 </ul>
 Oversee the production of graphics, animations, reels, and videos for social platforms.
 
 
 Ensure posts include trending hashtags, tags, and CTAs optimized for engagement.
 
 
 Collaborate with Paid Media Specialists to create high-converting ads and campaigns.
 
 
 Schedule posts using tools like Meta Business Suite, Buffer, and Hootsuite.
 
 
 Manage real-time or run-time tasks by assigning resources and ensuring rapid delivery.
 
 
 <ul>
 <li>
 Website Content Management: Develop and update website copy, landing pages, and blog articles. Optimize web content for SEO and lead generation. Collaborate with designers and developers for new website sections, layouts, or landing pages. Proofread and edit web content for clarity, grammar, and readability. Ensure mobile responsiveness and UI/UX optimization for website content.
 </li>
 <li>
 Print Media Content Development:
 
 
 </li>
 </ul>
 Create press releases, brochures, flyers, catalogs, and sales materials.
 
 
 Work with graphic designers to ensure visually appealing designs complement the copy.
 
 
 Proofread and ensure grammar, punctuation, and layout accuracy in print materials.
 
 
 Provide content for event promotions, banners, posters, and product packaging.
 
 
 <ul>
 <li>
 Team Leadership &amp; Workflow Coordination: Supervise and guide the Social Media Coordinator, Graphic Designer, Video Editor, and Writers to meet deadlines. Assign and prioritize tasks, especially for run-time requests from clients. Conduct content reviews and quality assurance checks before approvals. Coordinate with the Web Development and Design teams for web updates. Mentor junior team members to enhance skills and creativity.
 </li>
 <li>
 Content Performance Analysis &amp; Reporting: Track key metrics such as engagement, impressions, leads, and conversions across all platforms. Use tools like Google Analytics, Meta Insights, and SEMrush for performance tracking. Provide weekly and monthly reports with insights and recommendations for optimization. Conduct A/B testing to refine messaging and creative approaches.
 </li>
 <li>
 Client Engagement &amp; Crisis Management:
 
 
 </li>
 </ul>
 Collaborate with clients to understand objectives, timelines, and feedback.
 
 
 Present strategies, performance reports, and upcoming plans during meetings.
 
 
 Handle content-related crises professionally and escalate major issues to senior management.
 
 
 Ensure all content adheres to legal, ethical, and platform-specific compliance guidelines.
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Marketing, Communications, Journalism, or a related field.
 
 
 Master&rsquo;s degree preferred.
 
 
 
 Experience
 
 
 
 4&ndash;6 years of experience in content creation, digital marketing, and team management.
 
 
 Proven expertise in multi-platform content creation (social media, web, and print).
 
 
 Experience leading teams and managing real-time or run-time tasks.
 
 
 
 Qualifications
 
 
 
 Strong skills in Writing, Press Releases, and Proofreading are essential.
 
 
 Proficiency in Communication and Marketing to create impactful and targeted messaging.
 
 
 Attention to detail and a creative mindset to craft compelling and innovative content.
 
 
 Ability to manage multiple projects and meet tight deadlines in a fast-paced environment.
 
 
 Bachelor&rsquo;s degree in Marketing, Communications, Journalism, or a related field is preferred.
</div>

Content Writer

Explore 311+ Customer support client coordinator in Rawalpindi this May. Find roles across top companies and apply now to boost your career.