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Shop Chat Portal

Company: ShopChat Portal LLC Location: Dubai, UAE Job Type: Full-Time Work Environment: On-siteAbout ShopChat PortalShop Chat Portal LLC, a licensed UAE company based in Business Bay, Dubai, is the developer and operator of ShopChat, an innovative e-commerce application that merges online shopping with social interaction into a single unique experience.Our mission is to provide users with a modern, safe, and seamless shopping journey while empowering merchants and businesses to showcase their products and services effortlessly.Through ShopChat, users can:<ul><li>Buy new and second-hand products across various categories.</li><li>Sell directly as individuals or businesses.</li><li>Enjoy integrated payment and delivery solutions within the app.</li><li>Experience unique features such as interactive games, competitions, and community product partnerships.</li></ul>We are committed to the highest standards of quality and security, ensuring a smooth and trustworthy connection between consumers and merchants through reliable payment and shipping services.As we continue to scale, we're looking for a Customer Support Specialist who can understand our system end-to-end and provide world-class support to our users, sellers, and partners.Position: Customer Support Specialist ResponsibilitiesAs a Customer Support Specialist at ShopChat, you will:Customer Interaction &amp; Support<ul><li>Respond to customer inquiries via chat, email, and calls with professionalism and empathy</li><li>Assist users with account issues, orders, payments, refunds, deliveries, and general app navigation</li><li>Guide sellers through onboarding, product listing, verification, and dashboard usage</li><li>Handle escalations and ensure timely resolution of customer complaints</li></ul>System &amp; Dashboard Handling<ul><li>Work on our internal ShopChat Dashboard, including:</li><li>Reviewing orders, transactions, and shipping updates</li><li>Verifying sellers and users</li><li>Monitoring issues</li><li>Managing support tickets within the system</li><li>Follow internal SOPs and workflows accurately</li></ul>Quality &amp; Reporting<ul><li>Escalate technical issues to the development team when needed</li><li>Prepare daily/weekly reports on user issues and trends</li><li>Suggest improvements to enhance user experience</li><li>Maintain accurate records of all customer interactions</li></ul>RequirementsEssential Skills<ul><li>Previous experience in Customer Support (Marketplace, E-commerce, Logistics, or App Support preferred)</li><li>Strong communication in English (Arabic is a strong advantage)</li><li>Ability to understand and learn complex system dashboards</li><li>Knowledge of order flows, payments, refunds, and marketplace operations</li><li>Familiarity with CRM tools or admin dashboards</li></ul>Personal Skills<ul><li>Problem-solver with patience and empathy</li><li>Ability to handle pressure and multitask</li><li>Detail-oriented with strong follow-up skills</li><li>Fast learner and comfortable with technology</li></ul>Qualifications<ul><li>Diploma or Bachelor's degree (any field)</li><li>Minimum 1&ndash;2 years of customer support experience</li><li>UAE experience preferred</li></ul>What We Offer<ul><li>Competitive salary</li><li>Growth opportunities inside a fast-scaling tech startup</li><li>Friendly, supportive work environment</li><li>Continuous training on ShopChat systems and dashboards</li><li>Career development and multi-department exposure</li></ul>How to ApplySend your CV and a brief introduction to: info@shopchat.aeOr apply directly through Indeed.Job Type: Full-time

Support Specialist – Shop Chat Marketplace (UAE)

Al Rostamani International Exchange

<div>Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care &amp; Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
United Diesel is specialized in commercial vehicles and is the authorized distributor of Renault Trucks, Tata Motor, Buses and Trucks. It offers complete after Sales Services and provides innovative transport solutions.
<div><div><div><h2 class="jobSectionHeader">
Job Purpose</h2>
</div><div>
The Customer Support Engineer will be responsible for providing advanced technical support to our customers, ensuring the resolution of complex issues, and maintaining a high level of customer satisfaction. This role requires a deep understanding of our products, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders
</div></div><div><div><h2 class="jobSectionHeader">
Job Responsibilities</h2>
</div><div><ul><li>Technical Support:
<ul><li>Provide advanced technical support to customers via phone, email, and chat.</li>
<li>Collaborate with cross-functional teams, including engineering and product management, to resolve customer issues.</li>
</ul></li><li>Customer Interaction:
<ul><li>Act as the primary point of contact for high-priority customer issues.</li>
<li>Communicate effectively with customers to understand their issues and provide timely updates.</li>
<li>Ensure a high level of customer satisfaction through professional and empathetic communication.</li>
</ul></li><li>Documentation and Knowledge Sharing:
<ul><li>Create and maintain detailed documentation of customer issues and resolutions.</li>
<li>Develop and update knowledge base articles to help customers resolve common issues.</li>
<li>Mentor and train workshop engineers to enhance their technical skills and customer service abilities.</li>
</ul></li><li>Product Feedback:
<ul><li>Gather and analyze customer feedback to identify common issues and areas for improvement.</li>
<li>Provide detailed feedback to the product development team to help improve product quality and usability.</li>
</ul></li><li>Continuous Improvement:
<ul><li>Stay up-to-date with the latest industry trends and technologies.</li>
</ul></li></ul></div></div><div><div><h2 class="jobSectionHeader">Job Requirements</h2>
</div><div><ul><li>Education:
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering or a related field.</li>
</ul></li><li>Experience:
<ul><li>Minimum of 3 years of experience in a technical support role, preferably in a senior or lead capacity.</li>
</ul></li><li>Technical Skills:
<ul><li>Strong understanding of commercial vehicles
</li><li>Proficiency in resolving complex technical issues.</li>
</ul></li><li>Soft Skills:
<ul><li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving and analytical abilities.</li>
<li>Ability to work independently and as part of a team.</li>
<li>High level of empathy and customer focus.</li>
</ul></li></ul></div></div></div>At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.</div>

Customer Support Engineer

Foodics

Customer Support Specialist OverviewFoodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.The Job in a NutshellAs a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times. Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

Customer Support Specialist

Centena Group of Companies

Job Title: Customer Support EngineerJob Location: Dubai, UAEExperience: 3 &ndash; 5 yearsJob Description:<ul><li>Should have exposure in commissioning and training of ELV Systems such as Building Management Systems including Audio Visual and Public Address Systems, CCTV Systems over IP and Conventional CCTV Systems and data storages, Access Control Systems/Intrusion Detection Systems.</li><li>Should have experience in Structured Cabling System (Fiber and Copper) for voice, Data, and WiFi Systems, CATV System, Analog and Digital Two-Way Radio System, Cable Pulling, SMATV/IPTV.</li><li>Knowledge in AutoCAD to read the shop drawings as well as MS Office (Outlook, Word, Excel)</li><li>Must have good-hand experience in IP configuration and networking.</li><li>Must have UAE valid driving license.</li></ul>Job Type: Full-timePay: Up to AED8,000.00 per month

Concentrix

<div>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensuring that the service delivered to our client&rsquo;s customers meets the Key Performance Indicators (&lsquo;KPIs&rsquo;) for the role.
 </li>
 <li>
 Interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
 </li>
 <li>
 Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision-support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
 </li>
 <li>
 Identifying customer problems and offer appropriate solutions.
 </li>
 <li>
 Identifying and maximizing selling and cross-selling opportunities.
 </li>
 <li>
 Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
 
 
 </li>
 </ul>
 
 CANDIDATE PROFILE
 
 
 
 You will be accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
 
 
 <ul>
 <li>
 The ideal candidate will possess a previous experience in the Luxury Retail / Hospitality industry and has a strong passion for the luxury universe.
 </li>
 <li>
 Arabic speaker with a strong command of English (oral and written).
 </li>
 <li>
 Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.
 </li>
 <li>
 Pleasant telephone etiquette and someone who loves to speak over the phone.
 </li>
 <li>
 Demonstrate courteousness and patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Strong computer navigation skills and PC Knowledge
 </li>
 <li>
 Open to work - 8 hours a day, 5 days a week in all shifts, as per department requirements.
 </li>
 <li>
 Can join immediately (preferably within 1-2 weeks on offer agreement).
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
</div>

Customer Service Advisor - Arabic Speaker (Online Fashion)

Champs Sports and Fitness Club

Hiring Immediately &ndash; Membership Consultant (Female Preferred)Location: Dubai Company : Leading Sports &amp; Fitness Club. We are seeking an enthusiastic Membership Consultant (preferably female) to join our dynamic team at a premier sports and fitness club in Dubai. Requirements: Proven experience in selling gym membership, customer service within the fitness industry. Excellent communication and interpersonal skills. Fluent in English. Passion for fitness, health, and wellness. Responsibilities: Promote club memberships and meet sales targets. Build strong relationships with new and existing members. Provide exceptional customer service and support. Interested candidates are invited to send their updated CV to: recruitment@champs-sportsclub.comJob Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Membership Consultant

hiCar

Location: Dubai, UAE Job Type: Full-TimeAbout UshiCar is a trusted leader in the automotive industry, specializing in providing high-quality used vehicles and exceptional customer service. We pride ourselves on building long-term relationships with our customers through honesty, transparency, and reliable support. We&rsquo;re seeking a dedicated and customer-focused Used Car After-Sales Consultant and Sales Coordinator to join our dynamic team.Position SummaryThe Used Car After-Sales Consultant &amp; Sales Coordinator is responsible for ensuring customer satisfaction after a vehicle purchase by providing responsive support, coordinating service needs, managing warranty or repair claims, and maintaining strong customer relationships. The Sales Coordinator supports the sales team by managing administrative tasks, organizing sales processes, and ensuring smooth communication between sales staff, customers, and internal departments. This role is essential to delivering the excellent ownership experience our customers expect.Key Responsibilities<ul><li>Serve as the primary point of contact for customers after purchasing a used vehicle.</li><li>Handle after-sales inquiries, complaints, and follow-up requests in a timely and professional manner.</li><li>Coordinate vehicle inspections, service appointments, repairs, and warranty claims with internal technicians and third-party vendors.</li><li>Maintain accurate customer service records, warranty documentation, and repair histories.</li><li>Conduct follow-up calls to ensure customer satisfaction and identify opportunities for additional services.</li><li>Provide clear communication regarding service status, costs, timelines, and warranty coverage.</li><li>Collaborate with the sales, service, and administration teams to deliver a seamless ownership experience.</li><li>Assist in managing goodwill claims and resolving customer concerns with empathy and effectiveness.</li><li>Promote maintenance packages, extended warranties, or other service-related products when appropriate.</li></ul>Qualifications<ul><li>Previous experience in automotive after-sales, service advising, or customer service (preferred).</li><li>Knowledge of used car operations, vehicle diagnostics, and warranty processes is an asset.</li><li>Strong communication and problem-solving skills.</li><li>Excellent customer service and relationship-building abilities.</li><li>Ability to work in a fast-paced environment with strong organizational and time management skills.</li><li>Basic computer proficiency (CRM systems, service software, email, etc.).</li><li>Valid driver&rsquo;s license.</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives.</li><li>Comprehensive training and growth opportunities.</li><li>Supportive team environment with career development potential.</li></ul>How to ApplyInterested candidates are invited to submit their CV to careers@hicar.ae Please include &ldquo;Used Car After-Sales Consultant Application &ndash; [Your Name]&rdquo; in the subject line.Job Type: Full-time

Used Car After-Sales Consultant and Sales Coordinator

Explore 7184+ Customer support consultant in Dubai this December. Find roles across top companies and apply now to boost your career.

7184 customer support consultant jobs IN Dubai

Support Specialist – Shop Chat Marketplace (UAE)

Customer Support Engineer

Customer Support Specialist

Customer Support Engineer

Customer Service Advisor - Arabic Speaker (Online Fashion)

Membership Consultant

Used Car After-Sales Consultant and Sales Coordinator