aca customer support and lead verifier-night shift

aca customer support representative – night shift

assistant manager – customer success (female)

business development consultant – sales call center

call center agents

aca customer support and lead verifier-night shift Jobs in Rawalpindi

aca customer support representative – night shift Jobs in Rawalpindi

assistant manager – customer success (female) Jobs in Rawalpindi

business development consultant – sales call center Jobs in Rawalpindi

customer support consultant

MeshSquare

Pay: 80,000.00 (PKR)-100,000.00 (PKR) per monthJob Description:We are looking for a tech-fluent Customer Service Representative who understands that in 2026, speed is a baseline, but empathy is the differentiator. As the face of our brand, you will move beyond script-reading to become a proactive problem solver. You will leverage AI-driven insights to provide &quot;Optichannel&quot; support&mdash;ensuring a seamless, personalized journey for our customers across every platform they use.Key Responsibilities<ul><li>Proactive Resolution: Use predictive analytics to identify potential customer issues before they escalate (e.g., detecting shipping delays and reaching out first).</li><li>Human-AI Collaboration: Act as the &quot;Human-in-the-Loop,&quot; taking over complex, high-emotion queries transitioned from our Agentic AI bots.</li><li>Contextual Personalization: Utilize real-time sentiment analysis and historical data to tailor every interaction, ensuring customers never have to repeat their history.</li><li>Revenue Advocacy: Identify &quot;moments of truth&quot; during interactions to recommend relevant upgrades or services (upselling/cross-selling) that add genuine value.</li><li>Voice of Customer (VoC) Reporting: Translate daily customer friction points into actionable data for our Product and Marketing teams.</li></ul>Required Tools &amp; Technical StackTo qualify for this position, candidates must demonstrate proficiency or a high &quot;learnability&quot; index for the following 2026 industry standards:CategoryEssential ToolsOmnichannel CRMZendesk AI, Salesforce Service Cloud, or HubSpot Service HubAI Support ToolsIntercom Fin, Glean (knowledge search), or ForethoughtSentiment AnalysisClarabridge, MonkeyLearn, or Qualtrics XMCommunicationSlack, Microsoft Teams, and Cloud Telephony (e.g., Aircall or RingCentral)Co-pilot SystemsExperience with ChatGPT-5/Claude 4 for real-time draft generation and summarizationCore Competencies<ul><li>Digital Literacy: Ability to pivot between multiple software platforms while maintaining a high &quot;First Contact Resolution&quot; (FCR) rate.</li><li>Emotional Intelligence (EQ): High-level de-escalation skills for sensitive or complex cases that require a human touch.</li><li>Data Fluency: Comfortable reading customer health scores and translating them into personalized service strategies.</li><li>Optichannel Agility: Mastery of switching tone and style across voice, video, chat, and social media platforms (Threads, WhatsApp, Bluesky).</li></ul>Qualifications<ul><li>Experience: 1&ndash;3 years in a high-volume customer-facing role (SaaS, FinTech, or E-commerce preferred).</li><li>Education: High School Diploma required; Bachelor&rsquo;s degree or relevant CX certifications (e.g., CCXP) is a significant advantage.</li><li>Stats to Beat: We look for candidates who have consistently maintained a CSAT (Customer Satisfaction) score of 90%+ and an average Resolution Time 15% faster than the industry average.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeExperience:<ul><li>IT CSR: 2 years (Preferred)</li></ul>Work Location: In person

Customer Service Representative (IT Solutions)

ArkPlus Private Limited

(Remote &ndash; Islamabad / Rawalpindi)Read Job Decsription Fully before applyingCompany: VISTA &ndash; Virtually Intelligent Systems and Technological AdvancementsWebsite: www.thevista.one Job Type: Remote (Weekly Office Meeting Required) Location: Applicants must be from Islamabad, Rawalpindi, or nearby areas.Salary<ul><li>First 3 Months (Probation): PKR 30,000</li><li>After Probation: PKR 50,000 &ndash; 70,000</li><li>Performance Bonuses: Additional monthly bonuses available.</li><li>Work Duration: 9:00 am to 6:00 pm (8 Hours)</li></ul>About the RoleWe are looking for a confident and hardworking Customer Support &amp; Software Demo Executive to join our team.This role is primarily remote, but candidates must attend a weekly meeting at our office, so applicants should be based in Islamabad, Rawalpindi, or nearby areas.The job involves client communication, giving software demos, and assisting clients in learning and using our software products.Key Responsibilities<ul><li>Make outbound calls to potential clients.</li><li>Handle incoming client inquiries.</li><li>Give software demonstrations to interested clients.</li><li>Provide software training to clients when required.</li><li>Do data entry when and if required</li><li>Assist with online marketing tasks such as social media posting and emails.</li><li>Maintain client records and daily activity reports in Excel or other tools.</li></ul>This role typically requires 30&ndash;50 client calls per day.Required Skills<ul><li>Excellent communication and presentation skills</li><li>Confidence in talking with clients on phone</li><li>Ability to learn and understand software</li><li>Basic knowledge of Excel or similar tools</li><li>Graphic design skills will be an advantage</li></ul>Requirements<ul><li>Minimum Matric qualification (Lower qualifications will be considered only if skills are proven)</li><li>Strong communication skills are essential</li><li>Must be comfortable making outbound calls</li><li>3&ndash;6 months calling experience will be considered an advantage, however not mandatory.</li><li>Selected candidates must complete 1 week unpaid training to learn the software and job responsibilities</li></ul>Career Growth OpportunityHardworking candidates may grow into roles such as:<ul><li>Team Lead</li><li>Customer Success Manager</li><li>Sales Manager</li></ul>Important NoteThis is not a revenue target-based sales job, but it does require consistent activity, dedication, and professionalism.How to ApplyPlease include a short introduction about yourself and your communication or calling experience or why do you want to do this job and send a voice note at 0300-855-2434.Also answer this question in your application/voice note:<ul><li>Introduce yourself</li><li>Why do you think you are a good fit for a client communication role?</li><li>Are you willing to take 7 to 10 days training of software and related required skills to succeed in the job?</li><li>Do you really believe you can work at least one or more year in the same role despite all hardships. </li><li>Have you ever done any outbound calls before? if yes then how was your experience with it?</li><li>Are you continuing your education? If yes then how will you adjust your work and studies simultaneously. Kindly tell your plan in detail. </li></ul>Applications without a short introduction may not be considered.Pay: Rs30,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Are you currently living in Rawalpindi/Islamabad or nearby areas?</li><li>Do you have experience making outbound calls to clients?</li><li>Are you comfortable attending a weekly meeting at the office?</li><li>Are you a shy and introvert person or confident, bold and friendly/social person?</li></ul>Work Location: Remote

Customer Support Executive

Online Quran Tutors

This is Office based JobThe candidate should belong to and residential of Rawalpindi or Islamabad Job Description and Responsibilities for Office Work:<ul><li>Unlike the schooling system, this is an online timetable for online teacher</li><li>Your will be working on a Company provided software (ERP)</li><li>Your will be coordinating between students and Teachers online via Call</li></ul>SKILLS:<ul><li>Must be very good with English Speaking</li><li>Know about Computers and Typing Speed</li><li>Experience with MS Office</li><li>Must be quick learner</li></ul>Job RequirementTimings: 8pm - 5amDays: Monday to Saturday1 year contractJob Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Are you a residential of Rawalpindi or Islamabad?</li><li>What is your age?</li><li>Are you Married?</li><li>Are you willing to work in Night Shift?</li><li>This is an Office based job at Rehmanabad Rwp, do you have your own Conveyance to travel (bike or car) ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Support or Scheduleing: 1 year (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Work Location: In person

Online Chat Support and Scheduler

Strive BPO

Hiring: CSR &amp; Self Verifier<ul><li>Are you confident on calls and looking to grow your career in the BPO industry? Strive BPO (Pvt) Ltd. is hiring!</li></ul>Qualifications &amp; Skills:<ul><li>At least 6 months -1 years of experience in tele sales.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to use your judgement and make decisions.</li></ul>Positions:<ul><li>Customer Service Representative (CSR)</li><li>Self Verifier</li></ul>Campaign:<ul><li>ACA</li></ul>Additional Information:<ul><li>Shift Timing: 6:30 PM &ndash; 4:00 AM.</li><li>Walk-in Interviews are encouraged(6:00 PM - 11:00 PM)</li></ul>Benefits:<ul><li>Daily,Weekly and Monthly bonuses on top of basic salary.</li></ul>Location:<ul><li>3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi</li><li>Call / WhatsApp: 0332-0070580</li></ul>Pay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

ACA Customer Support and Lead Verifier-Night Shift

We're looking for dynamic individuals to join our team as Customer Sales Executive .This is your chance to secure a job with growth opportunities in the vibrant call center industry.Key Responsibilities:<ul><li>Handling tele-sales to engage potential customers &amp; driving sales.</li><li>Achieve sales targets and coordinate efforts with team members.</li><li>To complete all assigned tasks/targets timely and in a well-mannered way</li></ul>Qualifications &amp; Skills:<ul><li>At least 6 months-1 year of experience in tele sales.</li><li>Proven track record of achieving sales targets.</li><li>Excellent communication and interpersonal skills.</li></ul>Benefits:<ul><li>Training and career development opportunities.</li><li>Supportive and professional work environment.</li></ul>Additional Information:<ul><li>Shift Timing: 7:00 PM &ndash; 4:45 AM.</li><li>Walk-in Interviews are encouraged(6:00 PM - 11:00 PM)</li></ul>Job Type: Full-timeLanguage:<ul><li>English (Required)</li></ul>Location:3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, RawalpindiCall / WhatsApp: 0332-0070580Pay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

ACA Customer Support Representative – Night Shift

TimesCourseFinder

Times Consultant Pvt. Ltd. | Multiple Cities Across PakistanTimes Consultant, Pakistan&rsquo;s No.1 Study Abroad &amp; IELTS Network, is expanding its national advisory team. With 22+ years of industry leadership, 40+ company-owned branches nationwide, and partnerships across 50+ countries, we have built one of the most established global education networks in the region.As the proud founders of TimesCourseFinder, the world&rsquo;s largest international course search portal, we integrate real-time academic data with hands-on advisory expertise, enabling students and counsellors to make structured, evidence-based university decisions.We are not hiring for routine desk roles. We are building long-term professionals within a structured, performance-driven organization.Role Description:<ul><li>Conduct engaging IELTS and PTE training sessions aligned with official test formats and standards.</li><li>Develop personalized lesson plans catering to students&rsquo; learning levels and objectives.</li><li>Track students&rsquo; progress through practice tests and offer actionable guidance for improvement.</li><li>Share effective strategies, tips, and techniques to maximize test performance.</li><li>Stay updated on changes in IELTS and PTE test formats, evaluation methods, and best practices.</li><li>Create a positive, interactive learning environment that motivates and inspires students.</li><li>Provide mentorship and ongoing support to help students reach their language goals.</li></ul>Why Join the Industry Leader?<ul><li>Brand of the Year Award &ndash; Education Category</li><li>British Council Top Contributor Award &ndash; IELTS</li><li>Navitas Outstanding Global Business Partner Award (UK, USA &amp; Canada)</li><li>Founder of the World&rsquo;s Largest International Course Search Portal</li></ul>What We Offer<ul><li>Competitive fixed salary</li><li>Monthly, quarterly &amp; annual performance bonuses</li><li>Structured training in international admissions &amp; visa advisory</li><li>Clear career progression pathway</li><li>Access to proprietary advisory tools (TimesCourseFinder)</li><li>Stability within an established national network</li></ul>Who Should Apply<ul><li>Bachelor&rsquo;s degree in any discipline (minimum 16 years of education).</li><li>Excellent command of the English language, both spoken and written.</li><li>Strong communication, presentation, and interpersonal skills.</li><li>Ability to work independently and collaboratively within a team.</li><li>Familiarity with IELTS &amp; PTE exam formats and scoring is preferred.</li><li>Prior teaching or training experience is an advantage but not required.</li></ul>Leadership experience (student societies, internships, entrepreneurial initiatives) will be considered an advantage.Build your career with Pakistan&rsquo;s most recognized global education network.Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

IELTS Trainer

Times Consultant

Times Consultant Pvt. Ltd. | Multiple Cities Across PakistanTimes Consultant, Pakistan&rsquo;s No.1 Study Abroad &amp; IELTS Network, is expanding its national advisory team. With 22+ years of industry leadership, 40+ company-owned branches nationwide, and partnerships across 50+ countries, we have built one of the most established global education networks in the region.As the proud founders of TimesCourseFinder, the world&rsquo;s largest international course search portal, we integrate real-time academic data with hands-on advisory expertise, enabling students and counsellors to make structured, evidence-based university decisions.We are not hiring for routine desk roles. We are building long-term professionals within a structured, performance-driven organization.Role Description:<ul><li>Conduct engaging IELTS and PTE training sessions aligned with official test formats and standards.</li><li>Develop personalized lesson plans catering to students&rsquo; learning levels and objectives.</li><li>Track students&rsquo; progress through practice tests and offer actionable guidance for improvement.</li><li>Share effective strategies, tips, and techniques to maximize test performance.</li><li>Stay updated on changes in IELTS and PTE test formats, evaluation methods, and best practices.</li><li>Create a positive, interactive learning environment that motivates and inspires students.</li><li>Provide mentorship and ongoing support to help students reach their language goals.</li></ul>Why Join the Industry Leader?<ul><li>Brand of the Year Award &ndash; Education Category</li><li>British Council Top Contributor Award &ndash; IELTS</li><li>Navitas Outstanding Global Business Partner Award (UK, USA &amp; Canada)</li><li>Founder of the World&rsquo;s Largest International Course Search Portal</li></ul>What We Offer<ul><li>Competitive fixed salary</li><li>Monthly, quarterly &amp; annual performance bonuses</li><li>Structured training in international admissions &amp; visa advisory</li><li>Clear career progression pathway</li><li>Access to proprietary advisory tools (TimesCourseFinder)</li><li>Stability within an established national network</li></ul>Who Should Apply<ul><li>Bachelor&rsquo;s degree in any discipline (minimum 16 years of education).</li><li>Excellent command of the English language, both spoken and written.</li><li>Strong communication, presentation, and interpersonal skills.</li><li>Ability to work independently and collaboratively within a team.</li><li>Familiarity with IELTS &amp; PTE exam formats and scoring is preferred.</li><li>Prior teaching or training experience is an advantage but not required.</li></ul>Leadership experience (student societies, internships, entrepreneurial initiatives) will be considered an advantage.Build your career with Pakistan&rsquo;s most recognized global education network.Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

IELTS & PTE Instructor

Explore 171+ Customer support consultant in Rawalpindi this April. Find roles across top companies and apply now to boost your career.