customer service representative Jobs in Charge Jobs In Karachi

customer service representative

customer support executive Jobs in Charge Jobs In Karachi

customer support executive

chat support representative Jobs in Charge Jobs In Karachi

chat support representative

customer integration specialist Jobs in Charge Jobs In Karachi

customer integration specialist

customer success executive Jobs in Charge Jobs In Karachi

customer success executive

customer support e commerce

Pakpace

An E-commerce Customer Support Associate is responsible for assisting online customers by resolving inquiries, processing orders, handling returns/exchanges, and ensuring a smooth and positive shopping experience. This role involves communication through email, chat, phone, and social media, depending on the company&rsquo;s channels.Key Responsibilities<ul><li>&middot; Respond to customer inquiries regarding products, orders, payments, shipping, and returns.</li><li>&middot; Assist customers via email, live chat, phone, or social media platforms.</li><li>&middot; Process and track orders, refunds, replacements, and cancellations.</li><li>&middot; Coordinate with logistics, warehouse, and operations teams to resolve delivery issues.</li><li>&middot; Manage customer complaints professionally and provide effective solutions.</li><li>&middot; Update customer information and maintain accurate records using CRM or e-commerce platforms.</li><li>&middot; Help customers navigate the website and troubleshoot account or payment issues.</li><li>&middot; Monitor and escalate system or product issues to relevant departments.</li><li>&middot; Ensure high levels of customer satisfaction by providing timely and empathetic support.</li><li>&middot; Understand company products and promotions to guide customers effectively.</li><li>Skills &amp; Qualifications</li><li>&middot; Strong communication skills (written and verbal).</li><li>&middot; Customer-focused mindset with patience and problem-solving ability.</li><li>&middot; Familiarity with e-commerce platforms (Shopify, Amazon Seller Central, WooCommerce, etc.) is a plus.</li><li>&middot; Basic understanding of order processing, shipping, and return policies.</li><li>&middot; Ability to multitask and work in a fast-paced environment.</li></ul>Key Competencies<ul><li>&middot; Empathy and active listening</li><li>&middot; Conflict resolution</li><li>&middot; Time management</li><li>&middot; Attention to detail</li><li>&middot; Team collaboration</li></ul>Job Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Customer Support (E -Commerce)

IT Verticals Inc

Job SummaryWe are looking for a motivated and experienced E-Commerce Account Executive to manage and grow our e-commerce accounts. The ideal candidate will have hands-on experience in e-commerce, SEO, and sales, and will work closely with customers, retailers, and internal teams to drive revenue growth, improve brand visibility, and ensure excellent customer satisfaction.Key Responsibilities<ul><li>Manage and maintain strong relationships with existing customers through regular communication.</li></ul><ul><li>Act as the primary liaison between customers and internal departments.</li></ul><ul><li>Respond promptly to customer complaints and ensure timely resolution.</li></ul><ul><li>Support account retention and growth through strategic planning and sales initiatives.</li></ul><ul><li>Coordinate merchandising and promotional activities with retailers.</li></ul><ul><li>Monitor account performance and identify opportunities for revenue growth.</li></ul><ul><li>Manage inventory requirements in coordination with suppliers, brokers, purchasing, and operations teams.</li></ul><ul><li>Ensure timely product availability while minimizing dead stock, slow-moving inventory, and stock-outs.</li></ul><ul><li>Coordinate with purchasing, accounting, and information services departments as needed.</li></ul><ul><li>Attend customer meetings and virtual sessions to maintain positive relationships.</li></ul><ul><li>Perform other duties as assigned and work effectively under pressure.</li></ul>Requirements<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or related field</li></ul><ul><li>4&ndash;5 years of experience in e-commerce, sales, or account handling</li></ul><ul><li>Strong communication and relationship management skills</li></ul><ul><li>Understanding of e-commerce platforms, merchandising, and promotions</li></ul><ul><li>Ability to work independently during night shift hours</li></ul><ul><li>Must have a professional video setup for Zoom meetings with customers</li></ul>Job Type: Full-timeWork Location: In person

E-Commerce Account Executive (Night Shift)

OmalbyKomal

Job Title: Bookkeeper &ndash; Accounts DepartmentIndustry: Fashion Clothing / Textile / E-Commerce Location: Karachi Reports To: Accounts &amp; Finance ManagerJob SummaryWe are seeking a detail-oriented and reliable Bookkeeper to manage day-to-day financial records for our fashion clothing and textile e-commerce brand. The ideal candidate will ensure accurate bookkeeping, timely reporting, and smooth coordination with sales, procurement, and operations teams.Key Responsibilities<ul><li>Maintain accurate books of accounts including sales, purchases, expenses, and payments</li><li>Record daily e-commerce sales (website,, COD &amp; online payments)</li><li>Reconcile bank statements</li><li>Manage accounts payable &amp; receivable</li><li>Prepare vendor payments, customer refunds, and expense reimbursements</li><li>Maintain inventory-related accounting (stock inward/outward, cost tracking)</li><li>Assist in monthly closing, trial balance, and basic financial reports</li><li>Maintain proper documentation for invoices, receipts, vouchers, and ledgers</li><li>Coordinate with logistics and sales teams for COD reconciliation</li><li>Assist in tax-related documentation (Sales Tax, Income Tax, Withholding, etc.)</li><li>Support auditors and management with required financial data</li><li>Ensure compliance with company policies and accounting standards</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or Commerce</li><li>1&ndash;3 years of relevant bookkeeping or accounts experience (e-commerce preferred)</li><li>Knowledge of accounting principles and bookkeeping practices</li><li>Hands-on experience with accounting software (e.g., QuickBooks, Xero, Tally, ERP)</li><li>Proficiency in MS Excel (VLOOKUP, Pivot Tables preferred)</li><li>Understanding of e-commerce sales flows &amp; inventory accounting is a plus</li><li>Strong attention to detail and accuracy</li><li>Good communication and coordination skills</li></ul>Preferred Experience<ul><li>Experience in fashion, textile, retail, or e-commerce brands</li><li>Familiarity with online marketplaces and payment gateways</li><li>Knowledge of local tax regulations and compliance</li></ul>Working Conditions<ul><li>Full-time position</li><li>Office-based / Hybrid (as applicable)</li><li>Fast-paced fashion &amp; e-commerce environment</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional growth opportunities</li><li>Exposure to fashion &amp; e-commerce business operations</li><li>Supportive and collaborative work environment</li></ul>Job Type: Full-timeWork Location: In person

Bookkeeper – Accounts Department

Sunday Bazar

Job Title: Operations ManagerCompany: Sunday Bazar Industry: E-commerce / Online Retail Location: Model Colony, Gulshan-e-Jami, Malir, Karachi Employment Type: Full-time Office Timings: Monday to Saturday, 10:00 AM &ndash; 7:00 PM Salary Range: PKR 70,000 &ndash; 100,000 (Based on experience) Hiring Type: Urgent Hiring Positions Available: 1 Preference: Candidate living nearby will be preferredJob OverviewSunday Bazar is a fast-growing e-commerce thrift store operating on Shopify, specializing in thrifted footwear. We are looking for a responsible, hands-on, and strong Operations Manager who can oversee all daily operations, manage departments, ensure smooth workflows, and continuously improve operational efficiency.This role requires strong coordination, monitoring, and leadership, not micromanagement. The Operations Manager will guide teams, review performance, resolve operational gaps, and ensure departments are functioning properly.Key Responsibilities<ul><li>Oversee and manage overall daily operations of the company</li><li>Coordinate with and supervise multiple departments including Customer Support, Orders, Inventory, Listings, Marketing, and Operations</li><li>Resolve inter-departmental queries and operational issues</li><li>Push teams to meet targets and ensure smooth execution of tasks</li><li>Monitor order processing, dispatch, and delivery workflows</li><li>Supervise the Customer Support Department and ensure quality service standards</li><li>Oversee and monitor returns, exchanges, and customer complaint handling performed by assigned resources</li><li>Provide guidance and support to employees handling returns and complaints</li><li>Review cases to identify whether issues are caused by internal team errors or courier-side mistakes</li><li>Coordinate with courier companies and resolve delivery-related operational issues</li><li>Work on and manage operational tools and software (Shopify, order management systems, Excel/Google Sheets, CRM, etc.)</li><li>Identify operational gaps and implement process improvements</li><li>Ensure proper coordination between all departments for smooth business operations</li><li>Prepare and share regular operational reports with management</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience in E-commerce Operations (Shopify experience is mandatory/preferred)</li><li>Strong leadership, decision-making, and problem-solving skills</li><li>Ability to manage multiple departments efficiently</li><li>Solid understanding of order management, logistics, and courier operations</li><li>Comfortable working with software systems and operational tools</li><li>Ability to work under pressure and meet deadlines</li><li>Excellent communication and coordination skills</li></ul>Experience Requirement<ul><li>Minimum 2&ndash;4 years of relevant experience in Operations or E-commerce</li><li>Experience in online retail, thrift stores, or Shopify-based businesses will be a strong advantage</li></ul>Why Join Sunday Bazar?<ul><li>Opportunity to work with a growing e-commerce brand</li><li>Professional learning and career growth</li><li>Structured operations with authority to improve processes</li><li>Long-term growth opportunity for the right candidate</li></ul>How to ApplyInterested candidates can apply by sending their CV to: Usama.hr@sundaybazar.com.pk WhatsApp: 0303-2356310Note: This is an urgent hiring, only one position is available. Candidates living near Model Colony / Malir will be preferred.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your Current Salary?</li><li>What is your Expected Salary?</li><li>Is it feasible for you to commute to Model Colony, Gulshan-e-Jami, Malir?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Operation Manager in E-Commerce Industry: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Operations Manager

MindEngage

MindEngage is looking for a talented E-Commerce Expert with strong analytical, communication, and online marketplace skills. If you can manage e-commerce stores, optimize product listings, increase sales, and handle international clients efficiently &mdash; we want you on our team!Responsibilities:<ul><li>Managing and optimizing e-commerce stores (Amazon, eBay, Shopify, Walmart, etc.)</li><li>Creating, updating, and improving product listings (titles, descriptions, keywords, images)</li><li>Handling order processing, returns, and customer queries</li><li>Monitoring daily store performance and sales reports</li><li>Running competitor analysis and market research for trending products</li><li>Coordinating with marketing teams for ads and promotional strategies</li><li>Maintaining accurate inventory records and updating stock levels</li><li>Ensuring high product ranking through SEO and listing optimization</li><li>Identifying growth opportunities and implementing sales-boosting strategies</li></ul>Requirements:<ul><li>On-site presence is mandatory (No remote work)</li><li>Experience in Amazon, eBay, Etsy, Shopify, or other online marketplaces (preferred)</li><li>Strong understanding of e-commerce SEO, product research, and order management</li><li>Excellent English (speaking + writing)</li><li>Ability to handle customer service for international clients</li><li>Strong analytical and problem-solving skills</li><li>Goal-oriented, organized, and confident in decision-making</li><li>Basic computer skills and familiarity with e-commerce tools &amp; dashboards</li></ul>Apply Now: WhatsApp: 0333-3867917Job Type: Full-timePay: Rs25,000.00 - Rs60,000.00 per monthWork Location: In person

E-Commerce Expert On-Site Job

KAS Designs

Company: KAS DesignsLocation: Street 2, Block 5, Gulshan-e-Iqbal, Karachi (On-site)Job details<ul><li>Job Type: Full-time</li><li>Schedule:</li><li>10:00 AM &ndash; 6:00 PM</li><li>Monday to Saturday</li><li>Sunday off</li></ul>Full job descriptionKAS Designs is a Karachi-based e‑commerce and creative agency located in Gulshan-e-Iqbal. We provide end-to-end services for online brands, including design, product shoots, website development, and performance marketing.We are looking for a Social Media Manager who understands Pakistani e‑commerce, is strong in content and campaign planning, and can use AI tools to create trending, high-quality visuals and improve workflows. Our target market is Pakistan only; no international experience is required.The ideal candidate should be able to manage complete social media presence for e‑commerce brands: content calendars, creatives, captions, posting, engagement, and performance tracking.Responsibilities<ul><li>Plan and manage social media strategy for our e‑commerce brands across:</li><li>Facebook</li><li>Instagram</li><li>TikTok</li><li>(Optional) YouTube, Snapchat, etc.</li><li>Create and manage monthly content calendars (posts, Reels, stories, campaigns).</li><li>Use AI tools (e.g., Midjourney, DALL&middot;E, Canva AI, ChatGPT, etc.) to:</li><li>Generate trending and eye-catching images</li><li>Brainstorm concepts, hooks, and caption ideas</li><li>Speed up content creation while maintaining quality and brand consistency</li><li>Create or coordinate creatives for:</li><li>Product posts and carousels</li><li>Offer/discount posts</li><li>Reels/short videos (with the design/content team)</li><li>Handle daily posting, scheduling, and page management, including:</li><li>Meta Business Suite / Creator Studio</li><li>TikTok and Instagram scheduling tools</li><li>Monitor and respond (with support team) to:</li><li>Comments, messages, and basic customer inquiries</li><li>Feedback and reviews related to social accounts</li><li>Work closely with the e‑commerce and performance marketing teams to:</li><li>Align content with campaigns, sales, and new arrivals</li><li>Support ad creatives and landing pages with relevant content</li><li>Analyze performance:</li><li>Track reach, engagement, clicks, and basic conversions</li><li>Prepare simple weekly/monthly reports</li><li>Suggest improvements based on what works best in the Pakistani market</li><li>Stay updated with:</li><li>Latest social media trends in Pakistan</li><li>Platform updates (Instagram, Facebook, TikTok)</li><li>New or improved AI tools for design and content</li></ul>Requirements<ul><li>Education:</li><li>Intermediate or Bachelor&rsquo;s degree in Marketing, Media, Business, or related field (or equivalent experience).</li><li>Experience:</li><li>1&ndash;3 years of experience in social media management, preferably for e‑commerce brands or online stores.</li><li>Strong understanding of Pakistani online buying behavior and local trends.</li><li>International experience is not required.</li><li>Skills:</li><li>Strong knowledge of:</li><li>Facebook, Instagram, TikTok (pages, Reels, stories, hashtags, etc.)</li><li>Basic understanding of performance ads (Facebook/Instagram/Google) is a plus</li><li>Practical experience with AI tools for content:</li><li>Image generation (e.g., Midjourney, DALL&middot;E, Canva AI)</li><li>Content assistance (e.g., ChatGPT or similar)</li><li>Ability to brief and coordinate with designers, editors, and content creators.</li><li>Good copywriting for captions, hooks, and post descriptions (Urdu + basic English).</li><li>Comfortable working with e‑commerce content: product highlights, offers, collections, seasonal sales.</li><li>Basic understanding of analytics: Insights, page performance, and simple reporting.</li><li>Soft skills:</li><li>Strong ownership and responsibility for pages and results.</li><li>Creative and up-to-date with social and cultural trends in Pakistan.</li><li>Organized, able to manage calendars and deadlines.</li><li>Good communication and teamwork skills.</li></ul>Schedule<ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Saturday</li><li>Sunday off</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Social Media Manager (E‑Commerce & AI Tools)

Utopia Fulfillment

Senior AI Engineer &ndash; E-commerce DivisionLocation: On-site Company: Utopia Deals Experience: 3&ndash;5 Years Job Type: Full-timeAbout Utopia DealsUtopia Deals is a fast-growing e-commerce company focused on delivering exceptional value and customer experiences through data-driven innovation. We leverage advanced technology and AI to optimize pricing, personalization, supply chain efficiency, and customer engagement across our platforms.Role OverviewWe are seeking a Senior AI Engineer with 3&ndash;5 years of hands-on experience to join our E-commerce Division. In this role, you will design, build, and deploy AI/ML solutions that directly impact business performance, customer experience, and operational efficiency.Key Responsibilities<ul><li>Design, develop, and deploy machine learning and AI models for e-commerce use cases such as recommendations, demand forecasting, pricing optimization, fraud detection, and customer segmentation</li><li>Work closely with product managers, data engineers, and business stakeholders to translate business needs into scalable AI solutions</li><li>Build and maintain end-to-end ML pipelines, including data preprocessing, model training, evaluation, and deployment</li><li>Optimize model performance, scalability, and reliability in production environments</li><li>Analyze large datasets to extract insights and drive data-informed decisions</li><li>Stay updated with the latest AI/ML trends and recommend innovative solutions for business growth</li></ul>Required Qualifications<ul><li>3&ndash;5 years of professional experience as an AI Engineer, Machine Learning Engineer, or similar role</li><li>Strong proficiency in Python and ML frameworks such as TensorFlow, PyTorch, or Scikit-learn</li><li>Solid understanding of machine learning algorithms, deep learning, and statistical modeling</li><li>Experience working with large datasets, SQL/NoSQL databases, and data pipelines</li><li>Hands-on experience deploying ML models in production environments (cloud or on-premise)</li><li>Strong problem-solving skills and ability to work in a fast-paced environment</li></ul>Preferred Qualifications<ul><li>Experience in e-commerce, retail, or marketplace platforms</li><li>Knowledge of recommendation systems, NLP, or time-series forecasting</li><li>Experience with cloud platforms such as AWS, GCP, or Azure</li><li>Familiarity with MLOps tools and practices (CI/CD, model monitoring, versioning)</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives</li><li>Opportunity to work on real-world, high-impact AI problems</li><li>Collaborative and innovative work culture</li><li>Career growth and learning opportunities</li></ul>Share your resumes at ahmed.mazhar@utopiadeals.com with position title in Subjectline.Job Type: Full-timeWork Location: In person

Senior AI Engineer

Explore 1677+ Customer support e commerce in Charge Jobs In Karachi this January. Find roles across top companies and apply now to boost your career.