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customer support executive

CREDITCARE CREDIT MANAGEMENT LLC

Job description:Company: CreditCare Credit Management LLC &ndash; Dubai Salary: Up to AED 4,500 (Depends on Experience) Benefits: Visa, Medical, and other benefits as per UAE Labour LawJob DescriptionCreditCare Credit Management LLC is looking for a Female Customer Service Representative (CSR) to join our team in Dubai. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and maintaining high levels of customer satisfaction.Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Assist clients with queries, account details, and service information</li><li>Maintain accurate records of customer interactions</li><li>Provide timely solutions and escalate issues when necessary</li><li>Work collaboratively with the team to achieve departmental goals</li></ul>Requirements<ul><li>Female candidates only</li><li>Previous customer service experience preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Fluent in English; additional languages are a plus</li><li>Must be currently in the UAE</li></ul>Salary &amp; Benefits<ul><li>Salary up to AED 4,500 (based on experience)</li><li>Visa, Medical, and other benefits provided as per UAE Labour Law</li><li>Supportive and professional work environment</li></ul>Job Types: Full-time, Permanent, Contract, FresherContract length: 24 monthsJob Types: Full-time, PermanentPay: Up to AED4,000.00 per month

Customer Support Executive (Female)

Grandiose Supermarket LLC

Grandiose is a home-grown Retail chain giving its customers a different experience for shopping and dining in the UAE. The fast-growing premium grocery retailer is looking for a dynamic Quality Assurance Executive (Customer Service) for our E-Commerce team in UAEJob Summary:Responsible for ensuring that all aspects of the eCommerce platform meet the highest standards of quality and functionality. This role involves testing and evaluating website features, product listings, and customer interactions to identify and resolve issues before they impact the customer experience.Key Responsibilities:<ul><li>Live monitor eCom Operations across stores and ensure SLAs are being met</li><li>Action and escalate eCom SLA breaches related to Operations and Last Mile.</li><li>Handle aggregators escalations and resolve it with stores, operations and last mile</li><li>Take charge of the stores customer complains and ensure satisfactory resolution and reporting</li><li>Take proactive measures on to prevent customer complains when needed</li><li>Lead the daily surveying and customer satisfaction reports</li><li>Receive and resolve customers queries, escalations and complains</li><li>Work as a single point of contact of live support for pickers, drivers, partners and customers</li><li>Order outsource adhoc resources of last mile when required according to process</li><li>Attend to customer communication channels over Hotline, Online Chat, Email, WhatsApp and Tickets</li><li>Maintain complain records and reports for stores, staff, partners, etc</li><li>Manage customers requests for order edits, orders support, returns, replacements, etc</li><li>Conduct outbound surveys</li><li>Take ownership of customer&rsquo;s cases and follow up with concerned departments till resolution.</li></ul>1. Quality Assurance2. Customer Service3. Customer satisfaction4. E-Comm Live operations monitoring5. Escalations and complain handlingQualification &amp; Experience:<ul><li>Must be a graduate</li><li>At least 3-4 years of experience in similar filed in e-Commerce or BPO Industry</li><li>Fluent in English is a must</li><li>Should be able to manage high volume call</li><li>Experience using CRM and ticketing systems</li><li>Should be flexible to work in different shifts</li></ul>We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary; other duties may be assigned as necessary. Job Type: Full-timePay: AED4,500.00 - AED5,000.00 per monthApplication Question(s):<ul><li>What is your notice period?</li><li>What is your minimum monthly salary expectation?</li><li>How many years of experience you have working in Customer or after sales service in eComm or BPO Industry?</li></ul>Work Location: In person

Customer Service Executive (After Sales service in E-comm) - Grandiose

GIG Gulf

<div>
 
 
 Who we are
 
 
 
 GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 13 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 3.83 billion and $69 million net profit for the year 2023. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.
 
 
 
 
 
 GIG Gulf is an &lsquo;A&rsquo; rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.
 
 
 
 
 
 GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region&rsquo;s digital insurer of reference, committed to running our operations in a responsible, sustainable way
 
 
 
 
 
 
 Job purpose:
 
 
 
 To ensure healthcare providers and GIG GULF valued members are dealt with effectively and efficiently across touchpoint and access channels. We are looking for a Customer Center executive who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. He/she should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that he/she displays exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
 
 
 
 
 
 This is a diverse and skilled customer facing role where you will be responsible for resolving all customer queries to the customer's complete satisfaction without the need to refer the customer on. This will include resolving complex and challenging situations from all customer groups - individual, corporate and intermediaries.
 
 
 
 
 
 You will be a Customer Service Champion, putting the customer at the center of everything you do and putting forward ideas for the continual improvement of the customer experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide extraordinary service to our customers via phone, email, and other access channels
 </li>
 <li>
 Taking end to end ownership for the resolution of all customer enquiries and contacts. Manage all queries through to resolution
 </li>
 <li>
 Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact
 </li>
 <li>
 Achieving all targets for contact handling, turnaround times, quality, productivity, and many others as established by the management
 </li>
 <li>
 Being a role model for the team demonstrating outstanding personal behaviors and performance
 </li>
 <li>
 Being a Customer Service Champion. Contribute to the continuous improvement process by putting forward ideas for improvement and contributing to focus groups
 </li>
 <li>
 Handling patients, referral sources, and administrative department inquires
 </li>
 <li>
 Receiving and responding to telephone and written inquiries relating to healthcare policy benefits and claims from either private or corporate clients/policyholders.
 </li>
 <li>
 Communicating with insurance companies and prior authorization requests
 </li>
 <li>
 Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
 </li>
 </ul>
 
 
 
 
 
 Essential Requirements:
 
 
 <ul>
 <li>
 Excellent team player, independent, diligent, and responsible, with a positive attitude under pressure
 </li>
 <li>
 Previous experience in healthcare customer service / contact center operations
 </li>
 <li>
 Previous experience of a complex and multi skilled customer facing roles within a contact center setting
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Computer literate
 </li>
 <li>
 The job holder should understand the different aspects of the Healthcare Platform to be able to direct queries to the relevant parties where necessary.
 </li>
 <li>
 The job holder requires a good understanding of all medical policies and the claims and reimbursement process
 </li>
 <li>
 The job holder requires a general understanding of the reasons for inclusion / exclusion of certain treatments or conditions.
 </li>
 <li>
 Language skills are an advantage in this position. The job requires proficiency in English and Arabic (written and spoken)
 </li>
 </ul>
</div>

Customer Services Executive - Healthcare ***ONLY Emiratis with family book***

Belhasa Stones & Concrete Flooring

Key Responsibilities:<ul><li>Respond promptly and professionally to student inquiries via phone, email, and in-person.</li><li>Assist potential students with course information, pricing, and enrollment procedures.</li><li>Manage student registrations, scheduling driving lessons, and maintaining accurate records.</li><li>Address and resolve student complaints or concerns in a courteous manner.</li><li>Coordinate with instructors and administration to ensure smooth scheduling and communication.</li><li>Maintain and update customer databases and records.</li><li>Follow up with students post-training for feedback and additional support.</li><li>Promote additional services, packages, or offers when appropriate.</li><li>Collaborate with marketing and operations teams to improve service delivery.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; further education or certification in customer service is a plus.</li><li>Previous experience in customer service, preferably in education, training, or driving schools.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities and patience.</li><li>Ability to manage multiple tasks and work efficiently in a fast-paced environment.</li><li>Proficiency with computers and customer management software (e.g., CRM systems).</li><li>Friendly, approachable, and professional demeanor.</li></ul>Job Type: Full-timePay: AED3,300.00 - AED4,000.00 per monthExperience:<ul><li>Customer Service (UAE): 2 years (Required)</li></ul>

Customer Service Executive

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
 
 
 Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
 
 
 
 Specific Job Accountability
 
 
 
 <ul>
 <li>
 Provide excellent customer service by attending to incoming calls within the quality guidelines
 </li>
 <li>
 Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
 </li>
 <li>
 Recommend potential products or services to management by collecting customer information and analyzing customer needs
 </li>
 <li>
 Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
 </li>
 <li>
 Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
 </li>
 <li>
 Maintains customer records by updating customer history through service requests/complaints and Notes
 </li>
 <li>
 Maintain confidentiality of the bank&rsquo;s customers and data
 </li>
 <li>
 Ensure the business meets its obligations under the Bank&rsquo;s Policies and Standards and under local laws/regulations
 </li>
 <li>
 Attend to special tasks assigned by team leader and Managers
 </li>
 <li>
 Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
 </li>
 <li>
 Ensure self-punctuality, adherence of policies &amp; procedures and discipline to the Centre
 
 
 </li>
 </ul>
 
 Frameworks, Boundaries &amp; Decision-Making Authority
 
 
 
 <ul>
 <li>
 Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 </li>
 <li>
 Authorized to take decisions as per the approved authorization matrix
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
 <li>
 High School
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 0 &ndash; 2 years relevant experience in banking sector
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Attributes
 
 
 
 <ul>
 <li>
 Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
 </li>
 <li>
 Excellent communication skill in English &amp; Arabic
 
 
 </li>
 </ul>
</div>

Virtual Customer Service Executive - Emiratized Role

Azizi Developments

<div>
 
 Executive Personal Assistant
 
 
 About the Company:
 
 
 Azizi Developments is a leading real estate developer in the United Arab Emirates, delivering premium residential communities across Dubai. With a strong commitment to quality, timely delivery, and customer satisfaction, Azizi focuses on building world-class developments that reflect excellence in construction standards and design.
 
 
 We are currently seeking a highly organized and proactive
 
 Executive Personal Assistant
 
 to provide comprehensive administrative and personal support to senior leadership, ensuring efficient management of daily operations and executive commitments.
 
 
 Role Description:
 
 
 To provide high-level administrative and personal assistance to the executive by managing schedules, coordinating meetings, handling confidential correspondence, and ensuring smooth organization of both professional and personal responsibilities.
 
 
 Key Responsibilities:
 
 
 Manage and maintain the
 
 executive&rsquo;s calendar, appointments, and meeting schedules
 
 .
 
 
 Coordinate
 
 internal and external meetings
 
 , including preparation of agendas, minutes, and follow-ups.
 
 
 Handle
 
 confidential correspondence, emails, and documentation
 
 on behalf of the executive.
 
 
 Arrange
 
 travel itineraries, flight bookings, hotel reservations, and visa arrangements
 
 .
 
 
 Coordinate with internal departments and external stakeholders to ensure
 
 effective communication and timely task completion
 
 .
 
 
 Assist with
 
 personal errands, appointments, and administrative tasks
 
 as required.
 
 
 Prepare
 
 presentations, reports, and briefing materials
 
 for meetings and executive reviews.
 
 
 Maintain organized
 
 filing systems and documentation
 
 for easy retrieval of information.
 
 
 Screen phone calls and manage incoming requests while prioritizing matters requiring executive attention.
 
 
 Support coordination of
 
 events, meetings, and executive engagements
 
 when required.
 
 
 Qualifications &amp; Experience:
 
 
 Bachelor&rsquo;s degree in
 
 Business Administration, Management, or a related field
 
 .
 
 
 Minimum
 
 4&ndash;7 years of experience as an Executive Assistant or Personal Assistant supporting senior management
 
 .
 
 
 Experience working in
 
 corporate or real estate environments
 
 will be an advantage.
 
 
 Strong experience in managing
 
 executive schedules, travel coordination, and confidential matters
 
 .
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 Excellent
 
 organizational and time management skills
 
 .
 
 
 Strong
 
 communication and interpersonal abilities
 
 .
 
 
 High level of
 
 discretion and confidentiality
 
 .
 
 
 Proficiency in
 
 Microsoft Office (Word, Excel, PowerPoint, Outlook)
 
 .
 
 
 Ability to
 
 multitask and manage priorities in a fast-paced environment
 
 .
 
 
 Strong
 
 attention to detail and problem-solving skills
 
 .
 
 
 
</div>

Executive Personal Assistant

TELUS Digital

<div>
 
 
 Who We Are
 
 
 
 Welcome to
 
 TELUS Digital
 
 &mdash; where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of
 
 TELUS
 
 , one of Canada&rsquo;s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
 
 
 With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data &amp; AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA &amp; Test Engineering.
 
 
 From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are &mdash; all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
 
 
 
 
 
 
 Role Overview
 
 
 
 Provide high-level executive, operational, and administrative support to Middle East leadership, enabling effective day-to-day execution while ensuring full confidentiality and adherence to organizational policies.
 
 
 This is a hands-on, execution-driven role requiring strong judgment, deep local expertise, and the ability to independently own outcomes across executive support, office operations, compliance, finance coordination, and government relationships.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Executive Support &amp; Enablement:
 
 
 <ul>
 <li>
 Serve as a trusted partner to regional executives, ensuring seamless daily operations and proactive coordination across internal and external stakeholders.
 </li>
 <li>
 Manage complex calendars, meeting prioritization, and executive scheduling.
 </li>
 <li>
 Coordinate all travel logistics, including flights, accommodation, transport, and detailed itineraries.
 </li>
 <li>
 Act as the primary coordination point between executives, teams, and external partners.
 </li>
 <li>
 Track priorities, deadlines, and deliverables across multiple concurrent initiatives, ensuring timely follow-up and escalation.
 </li>
 <li>
 Prepare meeting agendas, documentation, presentations, and briefing materials.
 </li>
 <li>
 Manage approvals, signatures, and documentation workflows using digital tools (e.g., DocuSign).
 </li>
 <li>
 Oversee expense management and general executive office administration.
 </li>
 </ul>
 
 
 
 
 
 Regional Operations &amp; Office Management:
 
 
 <ul>
 <li>
 Support expansion into additional Middle East markets, including entity setup coordination and operational readiness.
 </li>
 <li>
 Establish and manage local procurement processes in partnership with global Finance and Procurement.
 </li>
 <li>
 Source and manage vendors across facilities, IT, payroll, accounting, legal, and corporate services working with dedicated global departments.
 </li>
 <li>
 Track regional operating expenses, review invoices, and support cost optimization with the regional finance lead.
 </li>
 <li>
 Maintain strong operational controls, documentation standards, and vendor governance.
 </li>
 <li>
 Review and enhance administrative workflows to ensure efficient, compliant office operations.
 </li>
 <li>
 Coordinate logistics for visiting delegations, internal events, and external engagements in alignment with corporate brand standards.
 </li>
 </ul>
 
 
 
 
 
 HR, Compliance &amp; Government Relations:
 
 
 <ul>
 <li>
 Manage visas, work permits, Emirates IDs, medicals, and immigration processes in coordination with PROs and free zone authorities.
 </li>
 <li>
 Ensure compliance with trade licenses, renewals, registrations, and regulatory filings.
 </li>
 <li>
 Maintain audit readiness across HR, employment, and operational processes.
 </li>
 <li>
 Act as primary liaison with UAE government entities, free zones (e.g., DMCC, DIFC, DDA), and external advisors.
 </li>
 <li>
 Monitor regulatory changes and assess operational implications.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 6+ years of Executive Assistant, operations, or office management experience in a fast-paced, multinational environment.
 </li>
 <li>
 Proven experience supporting C-level or senior regional leadership.
 </li>
 <li>
 Strong knowledge of Middle East business operations
 </li>
 <li>
 Experience managing vendors, budgets, compliance, and external stakeholders.
 </li>
 <li>
 High emotional intelligence, discretion, and sound judgment.
 </li>
 <li>
 Proactive, execution-focused mindset with the ability to operate independently.
 </li>
 <li>
 Fluent in English and Modern Standard Arabic (written and verbal).
 </li>
 <li>
 Proficiency with modern workplace tools (Google Workspace, Slack, Workday, etc.).
 </li>
 </ul>
 
 
 
 
 
 Equal Opportunity Employer:
 
 
 
 
 At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants&rsquo; qualifications, merits, competence and performance without regard to any characteristic related to diversity.
 
 
 
 We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
 
 
 For more information on how we use your information, see our
 
 Privacy Policy
 
 .
 
 
 
</div>

Executive Assistant

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