customer support executive

Noorka

<div>Noorka Logistics is seeking a dedicated and customer-focused Customer Care Executive to join our team in Dubai. This role is ideal for a professional who is passionate about delivering excellent service, handling client inquiries efficiently, and ensuring a positive customer experience within a fast-paced logistics environment.

Key Responsibilities:
<ul>
<li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li>
<li>Provide accurate information regarding shipments, services, and company processes.</li>
<li>Handle customer complaints and resolve issues effectively.</li>
<li>Coordinate with logistics and operations teams to track shipments and update clients.</li>
<li>Maintain detailed records of customer interactions and service requests.</li>
<li>Follow up with customers to ensure satisfaction and service completion.</li>
<li>Assist in onboarding new clients and guiding them through service procedures.</li>
<li>Identify customer needs and suggest appropriate logistics solutions.</li>
<li>Contribute to improving customer service processes and standards.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree or diploma in Business Administration or a related field.</li>
<li>1&ndash;3 years of experience in customer service, preferably in logistics or supply chain.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong problem-solving and conflict-resolution abilities.</li>
<li>Proficiency in MS Office and CRM software.</li>
<li>Ability to work under pressure and manage multiple inquiries.</li>
<li>Professional and positive attitude.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Strong interpersonal and communication skills</li>
<li>Customer-oriented mindset</li>
<li>Patience and active listening ability</li>
<li>Time management and organizational skills</li>
<li>Ability to work independently and as part of a team</li>
</ul>
At Noorka Logistics, customer satisfaction is a key driver of our success. This Customer Care Executive position in Dubai offers an excellent opportunity to grow your career while contributing to a professional and client-focused logistics company.</div>

Customer Care Executive

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 177394
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Job Description:
 
 
 
 The Call Center Executive is responsible for handling inbound and outbound customer interactions, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction through effective communication and service delivery.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Handle incoming and outgoing calls in a professional and timely manner
 </li>
 <li>
 Respond to customer inquiries, complaints, and requests efficiently
 </li>
 <li>
 Provide accurate information about products, services, and processes
 </li>
 <li>
 Resolve customer issues or escalate to the relevant department when required
 </li>
 <li>
 Follow up with customers to ensure resolution and satisfaction
 </li>
 <li>
 Meet individual and team performance targets (KPIs)
 </li>
 <li>
 Adhere to company policies and quality standards
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 High school diploma or equivalent (Bachelor&rsquo;s degree preferred)
 </li>
 <li>
 Proven experience in a call center or customer service role is an advantage
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to handle pressure and manage time effectively
 </li>
 <li>
 Basic computer knowledge and familiarity with CRM systems
 
 
 </li>
 </ul>
 
 What Equips You For The Role
 
 
 
 <ul>
 <li>
 Customer focus
 </li>
 <li>
 Communication skills
 
 
 </li>
 </ul>
 
 About Orient Insurance PJSC
 
 
 
 Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia and Bahrain.
</div>

Emiratization I Insurance Assistant - Life/Medical Call center I Dubai | Financial Services| Orient I

The First Group

<div>Overview:
<div>
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</div><div></div><div> 
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</div><div></div> 
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai&rsquo;s only virtual helicopter tour and endorsements from a number of international sporting celebrities.
Job Description:
<h3 class="jobSectionHeader">Job Purpose:</h3><div>
To provide exceptional customer support and service by handling client inquiries, resolving issues, and ensuring a positive customer experience. The role may also involve light outbound calling for follow-ups and client engagement.</div><h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul><li><div>
Handle inbound and outbound calls in a professional manner.</div></li><li><div>
Respond to customer inquiries via phone, email, or other communication channels.</div></li><li><div>
Resolve customer complaints and escalate issues when necessary.</div></li><li><div>
Provide accurate information regarding services, offers, and company updates.</div></li><li><div>
Maintain detailed and accurate records of interactions in the system.</div></li><li><div>
Coordinate with internal teams to ensure timely resolution of customer requests.</div></li><li><div>
Support customer retention initiatives and contribute to enhancing client satisfaction.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
UAE National wit Family Book.</div></li><li><div>
Strong communication skills in English and Arabic.</div></li><li><div>
Previous experience in customer service, call center, or administrative roles is preferred.</div></li><li><div>
Ability to multitask, manage time effectively, and work independently.</div></li><li><div>
Tech-savvy with basic computer and CRM knowledge.</div></li></ul></div>

Customer Care Executive (UAE National - Remote Working)

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
 
 
 Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
 
 
 
 Specific Job Accountability
 
 
 
 <ul>
 <li>
 Provide excellent customer service by attending to incoming calls within the quality guidelines
 </li>
 <li>
 Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
 </li>
 <li>
 Recommend potential products or services to management by collecting customer information and analyzing customer needs
 </li>
 <li>
 Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
 </li>
 <li>
 Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
 </li>
 <li>
 Maintains customer records by updating customer history through service requests/complaints and Notes
 </li>
 <li>
 Maintain confidentiality of the bank&rsquo;s customers and data
 </li>
 <li>
 Ensure the business meets its obligations under the Bank&rsquo;s Policies and Standards and under local laws/regulations
 </li>
 <li>
 Attend to special tasks assigned by team leader and Managers
 </li>
 <li>
 Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
 </li>
 <li>
 Ensure self-punctuality, adherence of policies &amp; procedures and discipline to the Centre
 
 
 </li>
 </ul>
 
 Frameworks, Boundaries &amp; Decision-Making Authority
 
 
 
 <ul>
 <li>
 Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 </li>
 <li>
 Authorized to take decisions as per the approved authorization matrix
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
 <li>
 High School
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 0 &ndash; 2 years relevant experience in banking sector
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Attributes
 
 
 
 <ul>
 <li>
 Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
 </li>
 <li>
 Excellent communication skill in English &amp; Arabic
 
 
 </li>
 </ul>
</div>

Virtual Customer Service Executive - Emiratized Role

A&F Auto Repair

Location: Dubai, UAE (Onsite) Company: BattmobileAbout BattmobileBattmobile is UAE&rsquo;s leading onsite automotive service provider, operating a fleet of 40+ vehicles with 24/7 availability. With over 150,000 satisfied customers, we deliver emergency and preventive car care directly to customers&rsquo; locations, as well as through our service center in Al Quoz.Role OverviewWe are looking for a confident and customer-focused Emirati (UAE National) to join our team as a Customer Service Representative.In this role, you will play a key part in shaping customer experience by engaging with customers after service, gathering valuable feedback, and helping us continuously improve our operations.This is not just a calling role &mdash; you are the voice of the customer inside the company.Key Responsibilities<ul><li>Conduct post-service follow-up calls to customers to assess satisfaction levels</li><li>Capture customer feedback, concerns, and suggestions accurately and clearly</li><li>Handle complaints with professionalism and ensure customers feel heard and valued</li><li>Escalate critical issues to the relevant teams for immediate action</li><li>Identify patterns and trends in feedback and share insights with management</li><li>Maintain a positive, professional, and empathetic tone in all interactions</li><li>Ensure all customer interactions are properly documented and tracked</li></ul>What We&rsquo;re Looking For<ul><li>UAE National (Emirati) &ndash; Mandatory</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Confident speaker with good listening and interpersonal skills</li><li>Basic computer knowledge and ability to record and manage data accurately</li><li>Patient, approachable, and able to handle different customer personalities</li><li>Prior experience in customer service or call handling is an advantage</li></ul>Why Join Battmobile?<ul><li>Be part of a growing, customer-first organization</li><li>Opportunity to make a real impact on customer experience</li><li>Collaborative and supportive work environment</li><li>Career growth opportunities within operations and customer experience</li></ul>How to ApplySend your CV to recruiter@battmobile.ae with the subject line: &ldquo;Application &ndash; Customer Service Representative (UAE National)&rdquo;Pay: AED6,000.00 - AED6,001.00 per monthWork Location: In person

Customer Service Executive - UAE Nationals

Excellence Group

Job SummaryWe are seeking a highly organized and proactive Administrative Executive &amp; Executive Assistant to support both daily operations and senior management. This role is ideal for someone who can efficiently manage administrative tasks while providing high-level executive support in a fast-paced environment.You will play a key role in ensuring smooth business operations, effective communication, and strong coordination between teams, clients, and leadership.Key ResponsibilitiesExecutive Support<ul><li>Manage calendars, schedule meetings, and coordinate appointments for senior management</li><li>Prepare and draft emails, reports, and presentations</li><li>Act as a point of contact between management, clients, and internal teams</li><li>Track tasks and follow up to ensure timely completion</li><li>Handle confidential information with discretion</li></ul>Administrative &amp; Operations<ul><li>Coordinate daily schedules, client appointments, and service requests</li><li>Respond to customer inquiries and ensure high service standards</li><li>Manage staff schedules, attendance, and operational coordination</li><li>Monitor ongoing tasks and ensure timely service delivery</li><li>Provide general administrative support to management</li></ul>Coordination &amp; Support<ul><li>Assist with project coordination and documentation</li><li>Maintain organized records and filing systems</li><li>Support business operations with ad hoc tasks as required</li></ul>Requirements<ul><li>2&ndash;4 years of experience in administration, customer service, or executive support</li><li>Strong communication skills in English (written and verbal)</li><li>Excellent organizational and multitasking abilities</li><li>Ability to work in a fast-paced environment and manage multiple priorities</li><li>Proficiency in Microsoft Office (Excel, Outlook, Word)</li><li>Professional, reliable, and detail-oriented</li></ul>Job Types: Full-time, PermanentWork Location: In person

Administrative Assistant

Ethqan Technologies Private Limited

Tele Sales cum Operations ExecutiveJob Summary: We are looking for a motivated and detail-oriented Tele Sales cum Operations Executive to handle customer interactions, drive sales over calls, and support daily operational tasks.Key Responsibilities:<ul><li>Make outbound calls to potential and existing customers to promote products/services</li><li>Handle inbound inquiries and convert leads into sales</li><li>Maintain and update customer databases and CRM systems</li><li>Coordinate with internal teams to ensure smooth order processing and service delivery</li><li>Prepare sales reports and track performance metrics</li><li>Assist in daily operational activities and administrative tasks</li><li>Follow up with clients for feedback, renewals, and repeat business</li></ul>Outdoor Sales ExecutiveJob Summary: We are seeking a dynamic Outdoor Sales Executive to generate leads, meet clients in person, and drive business growth through field sales activities.Key Responsibilities:<ul><li>Identify and approach potential customers through field visits</li><li>Present and demonstrate products/services to clients</li><li>Build and maintain strong customer relationships</li><li>Achieve sales targets and expand market reach</li><li>Conduct market research and gather competitor information</li><li>Follow up on leads and close sales deals</li><li>Prepare daily visit reports and sales updates</li></ul>Job Type: Full-timePay: AED1,500.00 - AED2,500.00 per monthWork Location: In person

Telephone Sales Representative , Outdoor Sales Executive

Explore 2216+ Customer support executive in Dubai this April. Find roles across top companies and apply now to boost your career.