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KOI Technologies

Position Title: Complaint &amp; client Management Executive Department: Customer Success / Operations Reports To: Complaints Supervisor / CS ManagerRole Purpose The Complaint Handling Executive is responsible for managing customer and client complaints end-to-end, ensuring thorough investigation, timely resolution, and clear communication with all stakeholders. The role requires strong analytical skills to identify root causes, spot trends, and support continuous service improvement while maintaining high client satisfaction.Key ResponsibilitiesComplaint Management &amp; Resolution<ul><li>Handle complaints from customers, clients, suppliers, and internal teams through email, ticketing systems, and other communication channels.</li><li>Own complaints from receipt to closure, ensuring resolution within defined SLAs.</li><li>Conduct detailed investigations by reviewing system data, call logs, ride history, driver/supplier feedback, and evidence provided.</li><li>Ensure accurate documentation of findings, actions taken, and final outcomes.</li></ul>Root Cause Analysis &amp; Reporting<ul><li>Perform root cause analysis (RCA) to identify recurring issues and systemic gaps.</li><li>Analyse complaint data to identify trends by client, city, supplier, or incident type.</li><li>Prepare daily, weekly, and monthly reports highlighting complaint volume, resolution performance, and improvement areas.</li><li>Support management with data-driven insights and recommendations.</li></ul>Client &amp; Stakeholder Communication<ul><li>Communicate professionally and empathetically with clients and customers throughout the complaint lifecycle.</li><li>Provide clear updates, explanations, and closure communication to clients.</li><li>Coordinate closely with Operations, Dispatch, Sourcing, and Finance teams to resolve issues efficiently.</li><li>Participate in client performance review discussions when required.</li></ul>Process Improvement &amp; Quality Control<ul><li>Identify process gaps and suggest improvements to reduce complaint recurrence.</li><li>Ensure compliance with internal SOPs, service standards, and client SLAs.</li><li>Support audits, quality checks, and performance reviews related to complaint handling.</li></ul>Key Skills &amp; Competencies<ul><li>Strong investigation and analytical skills with attention to detail.</li><li>Ability to perform data analysis and interpret trends.</li><li>Excellent written and verbal communication skills.</li><li>Strong stakeholder and client management abilities.</li><li>High sense of ownership and accountability.</li><li>Ability to work under pressure and manage multiple cases simultaneously.</li></ul>Experience &amp; Qualifications<ul><li>3&ndash;5 years of experience in Customer Success, Complaints Management, or Operations Support.</li><li>Experience handling B2B clients and escalations preferred.</li><li>Background in travel, logistics, mobility, or service-based industries is an advantage.</li></ul>Job Type: Full-timePay: Up to AED5,000.00 per monthApplication Question(s):<ul><li>How many years of Transportation, Logistics, Supply Chain and Storage experience do you currently have?</li><li>How would you rate your Excel skills on a scale from 1 to 10?</li><li>Do you have experience performing Root Cause Analysis (RCA)?</li><li>Have you prepared daily/weekly/monthly reports on complaint trends, resolution performance, or KPIs?</li><li>Do you have experience handling B2B client complaints and escalations?</li><li>Do you have experience handling escalated client complaints professionally and empathetically?</li><li>Have you worked in any of the following industries? Travel/Tourism -Logistics/Transportation -Mobility (ride-hailing, car rental, fleet) -Customer Service/BPO</li><li>What is your expected salary (AED per month)?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>complaint or customer success: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Support & Complaints Executive – Dubai

Metelegance

Operations &amp; Support Executive &ndash; Social Media, After Sales &amp; Stock ControlLocation: Dubai, UAEJob Type: Full-timeWe are looking for a responsible, english fluent, organized, and motivated individual to manage basic social media posting, plan And help content team for shoots &amp; undertake after-sales support, quality checks, and stock keeping for our electric mobility and automotive business.This is a multi-skilled role for someone who enjoys operations, coordination, and customer interaction.Key Responsibilities:1) Social Media &amp; Marketing SupportPost product updates, offers, and workshop contentBasic content creation (photos, videos, captions)Reply to basic customer inquiriesCoordinate leads with sales team2) After Sales &amp; Quality ControlCoordinate after-sales service &amp; repairsPerform basic product quality checksTrack repairs, service records &amp; warranty casesFollow up with customers after service3) Stock &amp; Operations ManagementMaintain stock recordsTrack incoming &amp; outgoing inventoryCoordinate with suppliers &amp; techniciansEnsure organized stock storage and post stocks on platformsRequirements:Basic social media handling experience (Instagram, Facebook, WhatsApp Business)Good communication skills (English required, Hindi/Urdu is a plus)Basic computer knowledge (Excel, WhatsApp, email)Organized, detail-oriented, and reliableExperience in operations / admin / customer support preferredJob Types: Full-time, PermanentPay: AED2,500.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Are you Fluent in good spoken english</li><li>Do you have any Knowledge is social media posts?</li><li>Are you on a visit visa?</li></ul>

Operations & Support Executive – Social Media & After sales Controller

Al-Futtaim

<div>Overview Of The Role: 

The Telesales Executive is responsible for handling parts enquiries, supporting the growth of the parts business, and optimizing conversion rates. The role involves engaging with customers through various channels, aiding parts sales teams, maintaining customer relations, and ensuring overall customer satisfaction. The role requires effective communication, the ability to use electronic catalogues, and a proactive approach in upselling and cross-selling products to enhance revenue and market presence. 

What You Will Do: 
<ul>
<li>Handle Parts enquiries via calls, emails, webchat, WhatsApp using Electronic Parts Catalogue (EPC).</li>
<li>Provide price and availability information using Dealer Management System.</li>
<li>Work closely with branches to finalize sales deals.</li>
<li>Promote Spare Parts and other consumable products through upselling and cross-selling.</li>
<li>Conduct sales calls to onboard new customers and maintain customer relations.</li>
<li>Explain product features and benefits to enhance customer understanding.</li>
<li>Perform sales support activities like preparing quotes and sales orders.</li>
<li>Manage leads through Lead Management Systems and register new customers.</li>
<li>Respond promptly to customer inquiries and handle complaints professionally.</li>
<li>Ensure customer satisfaction by providing accurate information and managing challenging situations.</li>
<li>Maintain customer databases and update records regularly.</li>
<li>Prepare reports on spare parts calls and share updates with line manager.</li>
<li>Coordinate with cross-functional teams for effective task completion.</li>
<li>Adhere to company policies and procedures.</li></ul> 
 
Required Skills To Be Successful: 
<ul>
<li>Expert knowledge of Electronic Parts Catalogue (EPC).</li>
<li>Strong communication and customer service skills.</li>
<li>Proficiency in CRM and IVR systems.</li>
<li>Ability to manage difficult situations and challenging customers effectively.</li></ul> 
 
What Qualifies You For The Role: 
<ul>
<li>A degree or diploma in a relevant field.</li>
<li>3 years of experience in the automotive customer support industry or as an automotive parts advisor.</li>
<li>Proficiency with Electronic Parts Catalogue (EPC).</li>
<li>Experience in automotive after-sales parts/products is preferred.</li>
<li>Strong communication skills with proficiency in English and other languages like Arabic &amp; Hindi/Urdu.</li>
<li>Familiarity with technology, CRM, and IVR systems.</li>
<li>Active listening skills and proper phone etiquette.</li></ul></div>

Telesales Executive - Spare Parts

PARTY ZONE LLC

Party Zone is one of the UAE&rsquo;s leading specialty retail brands with 20+ years of experience in party supplies. We are looking for a Retail Admin Executive to support daily store operations and handle customer support for our online channels.Key Responsibilities<ul><li>Support all retail stores with day-to-day administrative tasks.</li><li>Respond promptly to WhatsApp and email requests from store teams.</li><li>Assist with quotations, CRM updates, and general administrative documentation.</li><li>Update and maintain product listings and inventory on online platforms.</li><li>Coordinate store-to-store transfers, replenishment requests, and promotional activities</li><li>Schedule posts across social media platforms (Instagram, TikTok, Facebook, Pinterest).</li><li>Prepare basic graphic designs including:</li><li>Promotional flyers</li><li>In-store signage</li><li>Product highlight banners</li><li>PDF mini-catalogs</li><li>Resize visual content for different platforms while maintaining brand consistency.</li><li>Manage and respond to customer support emails professionally and on time.</li><li>Monitor and respond to Google My Business reviews.</li><li>Coordinate website orders.</li></ul>Requirements<ul><li>2&ndash;4 years of experience in retail admin, marketing support, or e-commerce coordination.</li><li>Strong command of ERP software</li><li>Good graphic design skills using Canva</li><li>Experience scheduling social media content.</li><li>Good communication skills (written and verbal).</li><li>Excellent organization and multitasking abilities.</li><li>Good knowledge of Excel/Google Sheets.</li><li>Ability to work well under pressure, especially during peak seasons.</li></ul>Job Types: Full-time, PermanentPay: AED4,000.00 - AED4,300.00 per monthApplication Question(s):<ul><li>What is your expectation salary?</li><li>Are you proficient in graphic design using Canva?</li></ul>Experience:<ul><li>Admin, marketing support, or e-commerce coordination: 2 years (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Retail Admin Executive (Female)

CREDITCARE CREDIT MANAGEMENT LLC

Company: CreditCare Credit Management Location: UAE Salary: Up to AED 3,500 (Based on Experience) Experience Required: Minimum 2 YearsCreditCare Credit Management is seeking a skilled and result-driven Personal Finance Advisor to join our dynamic team. The ideal candidate will have strong experience in credit management and must be confident in handling bank negotiations and settlement processes on behalf of customers.Job Responsibilities:<ul><li>Manage and handle customer accounts related to credit cards, loans, and other liabilities</li><li>Communicate and negotiate directly with banks and financial institutions for settlement and restructuring</li><li>Achieve favorable settlement terms for customers</li><li>Provide professional financial advice and debt management solutions</li><li>Prepare settlement proposals and follow up with banks until closure</li><li>Maintain accurate records of client communications and agreements</li><li>Build strong relationships with banking representatives</li><li>Ensure compliance with company policies and UAE financial regulations</li><li>Meet monthly performance and recovery targets</li></ul>Requirements:<ul><li>Minimum 2 years of experience in financial advisory, debt management, or credit settlement</li><li>Proven experience in negotiating with banks in the UAE</li><li>Strong knowledge of UAE banking and credit policies</li><li>Excellent negotiation and communication skills</li><li>Ability to handle high-pressure situations professionally</li><li>Target-oriented and self-motivated</li><li>Proficiency in MS Office and CRM systems</li></ul>What We Offer:<ul><li>Salary up to AED 3,500</li><li>Attractive performance-based incentives</li><li>Professional work environment</li><li>Career growth opportunities</li><li>Training and development support</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 24 monthsPay: AED2,500.00 - AED3,500.00 per month

Customer Service Executive

Travel + Leisure Co.

<div>We Put the World on Vacation
Travel + Leisure Co. is the world&rsquo;s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Join Travel + Leisure Co. and contribute to our mission of making holiday dreams come true by providing high-level executive support to the President and Managing Director, International Operations.
This role requires a proactive, discreet, and detail-oriented professional who can confidently manage daily operations, communications, and logistics at the executive level. You&rsquo;ll collaborate closely with our Administrative Assistant in Bundall, Queensland and work alongside the broader EA team to ensure seamless coordination and executive support.
How You'll Shine
<ul><li>Act as the primary liaison and gatekeeper for the President &amp; Managing Director, International Operations.</li>
<li>
Manage email inbox, complex calendar, and global travel logistics</li>
<li>
Draft, proofread, and format executive-level documents and communications</li>
<li>
Coordinate meetings, agendas, minutes, and follow-up actions</li>
<li>
Organise bi-annual Executive Offsites and company events</li>
<li>
Handle expense reports, approvals, and board communications</li>
<li>
Support VIP travel, guest logistics, and internal/external liaison</li>
<li>
Maintain organisational charts, passwords, and system access records</li>
<li>
Coordinate YPO-related communications and meetings</li>
<li>
Provide flexible support outside standard hours when required</li> 
</ul>
What You&rsquo;ll Bring<ul>
<li>
Proven experience supporting senior executives (C-suite or SVP level)</li>
<li>
Ability to manage sensitive, confidential matters with professionalism</li>
<li>
Strong time management, multitasking, and prioritisation skills</li>
<li>
Fluency in both Arabic and English</li>
<li>
Advanced MS Office skills; shorthand and minute-taking are essential</li>
<li>
Excellent interpersonal, written, and verbal communication skills</li>
<li>
A team player with a customer-first mindset and a strong work ethic</li>
<li>
Willingness to travel occasionally for events and executive support</li>
</ul>
How You'll be Rewarded
<ul><li>Professional development funding</li>
<li>
Discounted hotel stays across Australia, Fiji, and New Zealand</li>
<li>
Great career development opportunities</li>
<li>
Birthday Leave</li>
</ul>
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you&rsquo;ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what&rsquo;s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.</div>

Executive Assistant to President & Managing Director, International Operations

ZainTech

<div>The Sales Support Coordinator will support the Chief Revenue Officer (CRO) and the wider Sales Leadership team. This is a fast-paced commercial environment and requires someone who can confidently manage executive coordination, highimpact PowerPoint presentations, sales analytics, meeting operations, travel planning, and professional stakeholder communication. The successful candidate will be a trusted &ldquo;right hand&rdquo; to the CRO office &mdash; ensuring smooth execution of leadership priorities, exceptional meeting readiness, and consistent, executive-level output across communications, reporting, and coordination.
Responsibilities:
CRO &amp; Sales Leadership Support<ul>
<li>
Provide day-to-day administrative and business support to the CRO and sales leadership team.
</li><li>Act as a coordination hub between Sales, Marketing, Finance, HR, Delivery, and executive stakeholders.
</li><li>Maintain strict confidentiality, professionalism, and discretion in all communications and documents.</li>
</ul>
PowerPoint &amp; Executive Presentation Development<ul>
<li>
Build, edit, and refine executive-level PowerPoint decks (CRO updates, board reports, QBRs, leadership presentations).
</li><li>Ensure presentations are aligned with brand standards, consistent formatting, and clear executive storytelling.
</li><li>Convert raw data and inputs into clean slides, visuals, charts, and summaries.
</li></ul>Sales Analytics &amp; Reporting<ul>
<li>
Support the CRO office with sales performance analytics and reporting (weekly/monthly dashboards).
</li><li>Prepare reports and summaries on pipeline, forecast, performance trends, and key sales KPIs.
</li><li>Consolidate inputs from sales teams into structured, decision-ready formats.
</li></ul>Meetings, Calendars &amp; Leadership Operating Rhythm<ul>
<li>
Own scheduling and organization of CRO meetings (internal leadership, customer meetings, QBRs, GTM sessions).
</li><li>Prepare meeting agendas, briefing packs, talking points, and minutes/action logs.
</li><li>Track follow-ups and ensure closure on action items across teams.
</li><li>Maintain a structured cadence for recurring leadership meetings and reporting cycles.
</li></ul>Travel, Logistics &amp; Event Coordination
<ul><li>Manage travel planning and logistics for the CRO and sales leadership (flights, hotels, visas, ground transport).
</li><li>Prepare travel itineraries, meeting schedules, and travel packs.
</li><li>Coordinate sales offsites, leadership workshops, and internal events when required.
</li></ul>Corporate Communication &amp; Stakeholder Coordination
<ul><li>Draft professional communications on behalf of the CRO office (emails, announcements, followups).
</li><li>Coordinate internal alignment and ensure timely updates across stakeholders.
</li><li>Support preparation of executive summaries, memos, and formal business correspondence.</li>
</ul>
Requirements<ul>
<li>
3+ years of experience in a similar role (Sales Support, Executive Support, Sales Operations, Business Support, EA for Sales Leadership, CRO office support, etc.).
</li><li>Experience in telecom, ICT, technology services, cloud, cybersecurity, data/AI, or B2B enterprise sales environments.</li>
<li>Experience supporting senior executives (CRO, CEO, VP Sales, GM, etc.).
</li><li>Familiarity with CRM tools (Salesforce or equivalent).
</li><li>Basic Power BI understanding (or strong interest in reporting and dashboards).
</li><li>Experience supporting QBRs, forecast calls, and pipeline governance.Advanced proficiency in Microsoft PowerPoint (executive deck building is a must).
</li><li>Strong analytical skills and confidence working with Excel-based reporting, KPIs, and dashboards.
</li><li>Excellent calendar management and meeting coordination capability.
</li><li>Experience handling complex travel arrangements and logistics.
</li><li>Strong written English and corporate communication skills (Arabic is a plus).
</li><li>Strong attention to detail, formatting, and high standards of output quality.
</li><li>Ability to work under pressure, manage multiple priorities, and deliver quickly without sacrificing accuracy.</li></ul></div>

Sales Support Coordinator

Explore 1922+ Customer support executive in Dubai this February. Find roles across top companies and apply now to boost your career.