customer service representative Jobs in Dubai

customer service representative

it support engineer

customer care executive

customer service

customer success manager

customer support

Resumecampus

Overview We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities <ol><li>Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.</li><li>Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.</li><li>Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.</li><li>Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.</li><li>Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.</li><li>Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.</li><li>Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.</li><li>Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.</li></ol> Qualifications <ul><li>High school diploma or equivalent (Bachelor's degree in a related field is a plus).</li><li>Previous experience in a customer support role is preferred but not mandatory.</li><li>Excellent communication skills, both written and verbal.</li><li>Empathetic and patient approach to handling customer inquiries and complaints.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Proficiency in using customer support software and tools.</li><li>Ability to work well in a team and adapt to a fast-paced environment.</li><li>Strong attention to detail and organization.</li></ul> Benefits <ul><li>Competitive salary.</li><li>Health and dental insurance.</li><li>Professional development opportunities.</li><li>Friendly and collaborative work environment.</li><li>Opportunities for career growth within the company.</li></ul> How to Apply If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

Customer Support Officer

Foodics

Customer Support Specialist OverviewFoodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.The Job in a NutshellAs a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times. Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

Customer Support Specialist

S2E Luxury Rent A Car

We are seeking a detail-oriented and proactive Fleet &amp; Customer Support Executive to join our rent-a-car team. The ideal candidate will handle day-to-day operational tasks, support customers, and coordinate with internal departments to ensure smooth business operations.Key Responsibilities<ul><li>Prepare and issue invoices accurately and on time.</li><li>Follow up on outstanding payments and ensure timely payment recovery.</li><li>Track vehicle locations, usage, and return schedules.</li><li>Monitor traffic fines, update records, and communicate with customers as needed.</li><li>Provide after-sales support and resolve customer queries promptly.</li><li>Coordinate with the Sales and Finance teams to address customer disputes and discrepancies.</li><li>Maintain customer records and contract documentation.</li><li>Assist with vehicle scheduling, availability checks, and operational planning.</li><li>Ensure compliance with company policies and maintain high service standards.</li><li>Perform additional administrative and operational tasks as required.</li></ul>Requirements:<ul><li>Previous experience in car rental, operations, or customer service is preferred.</li></ul><ul><li>Strong communication and follow-up skills.</li></ul><ul><li>Proficient in MS Office (Excel, Word, Outlook).</li></ul><ul><li>Ability to multitask and perform well under pressure.</li></ul><ul><li>Exceptional attention to detail and organizational skills.</li></ul><ul><li>Problem-solving mindset with a customer-focused attitude.</li></ul>Job Type: Full-timePay: Up to AED3,000.00 per monthApplication Question(s):<ul><li>Visa Status</li></ul>Work Location: In person

Fleet & Customer Support Executive

CREDITCARE CREDIT MANAGEMENT LLC

We need only Telesales As a Debt Management Executive with Telesales Experience Communications, you'll be responsible for reaching out to customers over the phone and helping them with their debt management needs. You'll use your excellent communication skills to explain our services, assist with debt restructuring, and guide customers towards finding the best solutions for their financial situations. It's a rewarding role where you get to make a positive impact on people's lives! A telecaller is a company representative that contacts the existing or potential prospects with the intention of closing a sale. Given the nature of their job, they ought to have excellent communication skills and the ability to inform and pursue the potential prospect.Requirements -&middot; Proven experience as telesales representative or other sales&middot; Proven track record of successfully meeting sales quota preferably over the phone&middot; Ability to learn about products and services and describe/explain them to prospects&middot; Excellent knowledge of English&middot; Excellent communication and interpersonal skills&middot; Cool-tempered and able to handle rejection&middot; Outstanding negotiation skills with the ability to resolve issues and address complaints&middot; Excellent phone and presentation skillsJob Role:&middot; Contacting potential or existing customers to inform them about the product or service.&middot; Closing sales deals over the phone and maintaining good customer relationships.&middot; Gathering data &amp; generating leads.&middot; Capable of achieving the monthly target.&middot; Willing to go the &ldquo;extra mile&rdquo; to meet sales quota and facilitate future sales.&middot; Keeping records of calls and sales and noting helpful information.&middot; Manifesting excellent communication and presentation skills.&middot; Exhibiting confidence in presenting the products over the phone and maintaining customer relationships&middot; Addressing the queries about the services of the company and tactfully resolving the same.Kindly note : Only candidates who fit the criteria above &amp; hold similar experience will be contacted.Job Types: Full-time, Permanent, FresherPay: Up to AED3,500.00 per monthJob Types: Full-time, Permanent, FresherPay: AED3,000.00 - AED3,500.00 per month

Female Customer Support Representative

Al-Futtaim

<div>Job Requisition ID: 174455
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role:

We are looking for a proactive and customer-focused Customer Support Representative to join our After Market team within FAMCO Construction Equipment, based in Dubai Investment Park 2. 


This role plays a critical part in driving aftersales growth by building strong customer relationships, promoting parts and service solutions, and ensuring a consistently high level of customer satisfaction. You will act as a key link between customers and internal teams, supporting revenue targets while ensuring efficient issue resolution and long-term customer loyalty. 


What you will do:
<ul>
<li>Achieve defined KPIs related to parts revenue, penetration, and service contracts</li>
<li>Respond promptly and professionally to customer inquiries, requests, and complaints</li>
<li>Conduct customer site visits to promote parts and service campaigns</li>
<li>Prepare and maintain accurate monthly sales reports and lost sales analysis</li>
<li>Collaborate closely with service, inventory, and technical teams to resolve issues</li>
<li>Provide field insights to the inventory team on critical parts required for machine uptime</li>
<li>Support aftersales initiatives that contribute to overall business and customer satisfaction goals</li></ul> 


Required skills to be successful:
<ul>
<li>Strong customer service and relationship management skills</li>
<li>Commercial awareness with the ability to drive aftersales revenue</li>
<li>Clear communication and negotiation skills</li>
<li>Problem-solving mindset with attention to detail</li>
<li>Ability to work cross-functionally with service, inventory, and technical teams</li>
<li>Confidence in handling customer objections and service-related discussions</li></ul> 


About the team:

You will be part of the After Market team within FAMCO Construction Equipment, working closely with service, inventory, and technical colleagues. The team focuses on delivering high-quality aftersales support, maximizing machine uptime, and strengthening long-term customer partnerships through reliable parts and service solutions. 


What equips you for the role:
<ul>
<li>Diploma or equivalent qualification; technical background preferred</li>
<li>Minimum 2 years&rsquo; experience in customer service or aftersales support</li>
<li>Working knowledge of SAP for quotations, order processing, and invoicing</li>
<li>Familiarity with CRM systems and customer data management</li>
<li>Understanding of machinery, parts, and service operations</li>
<li>Awareness of Volvo Services portfolio (or similar OEM services) is an advantage</li></ul> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Customer Support Representative - Construction Equipment

Company: CreditCare Credit Management LLC &ndash; Dubai Salary: Up to AED 4,500 (Depends on Experience) Benefits: Visa, Medical, and other benefits as per UAE Labour LawJob DescriptionCreditCare Credit Management LLC is looking for a Female Customer Service Representative (CSR) to join our team in Dubai. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and maintaining high levels of customer satisfaction.Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Assist clients with queries, account details, and service information</li><li>Maintain accurate records of customer interactions</li><li>Provide timely solutions and escalate issues when necessary</li><li>Work collaboratively with the team to achieve departmental goals</li></ul>Requirements<ul><li>Female candidates only</li><li>Previous customer service experience preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Fluent in English; additional languages are a plus</li><li>Must be currently in the UAE</li></ul>Salary &amp; Benefits<ul><li>Salary up to AED 4,500 (based on experience)</li><li>Visa, Medical, and other benefits provided as per UAE Labour Law</li><li>Supportive and professional work environment</li></ul>Job Types: Full-time, Permanent, Contract, Fresher Contract length: 24 monthsPay: Up to AED4,500.00 per month

Customer Support Representative / Sales (Female)

Customer Support Specialist / Sales (Female)

Explore 5540+ Customer support in Dubai this December. Find roles across top companies and apply now to boost your career.