customer service representative Jobs in Dubai

customer service representative

customer success manager

customer experience manager Jobs in Dubai

customer experience manager

it support engineer

call center agent

customer support

Resumecampus

Overview We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities <ol><li>Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.</li><li>Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.</li><li>Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.</li><li>Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.</li><li>Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.</li><li>Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.</li><li>Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.</li><li>Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.</li></ol> Qualifications <ul><li>High school diploma or equivalent (Bachelor's degree in a related field is a plus).</li><li>Previous experience in a customer support role is preferred but not mandatory.</li><li>Excellent communication skills, both written and verbal.</li><li>Empathetic and patient approach to handling customer inquiries and complaints.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Proficiency in using customer support software and tools.</li><li>Ability to work well in a team and adapt to a fast-paced environment.</li><li>Strong attention to detail and organization.</li></ul> Benefits <ul><li>Competitive salary.</li><li>Health and dental insurance.</li><li>Professional development opportunities.</li><li>Friendly and collaborative work environment.</li><li>Opportunities for career growth within the company.</li></ul> How to Apply If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

Customer Support Officer

Augmented Era

We are looking for a talented and responsible Japanese Customer Support Executive, to join our team. The ideal candidate should have excellent communication and troubleshooting skills. This role is crucial in ensuring customer satisfaction and delivering exceptional support.Key Responsibilities: - Technical Skills: A solid technical background, including experience in troubleshooting technical issues and familiarity with e-commerce. - Utilize excellent Excel skills, including pivot, vlookup, and reporting, to assist in data analysis and reporting. - Provide timely and effective customer support through tickets and chats. - Proficiently use customer support tools such as Zendesk, LiveChat, Line, and other relevant platforms for navigation and testing. - Analyze and resolve technical problems related to client products by investigating potential solutions using strong troubleshooting skills. - Communicate fluently in both written and spoken Italian and Spanish. - Demonstrate exceptional problem-solving skills by understanding and addressing customer issues and concerns. - Maintain excellent documentation practices. - Be dedicated and proactive in learning product knowledge to assist the team effectively. - Adapt to new products and technologies. - Thrive in an environment characterized by continual change and flexibility in working hours, including night shifts and weekends. - Exhibit outstanding written communication and customer handling skills. - Possess strong listening and multitasking capabilities. - Showcase good organizational skills and keen attention to detail. - Work well under pressure and adapt to inevitable changes in the workplace. - Handle demanding customers professionally and with empathyQualifications: - At least 2 years of Customer Support Experience. - Working knowledge in Excel, pivot, vlookup, and reporting. - Bilingual in Japanese and English - Experience with Zendesk, LiveChat, Line, and other customer support tools. - Strong analytical and problem-solving skills. - Exceptional communication skills, both written and spoken. - Proactive and eager to learn new products and technologies.Job Type: Full-timePay: From AED4,000.00 per monthApplication Question(s):<ul><li>Can you start immediately?</li></ul>Experience:<ul><li>Customer Support: 2 years (Required)</li><li>E-commerce: 1 year (Required)</li></ul>Language:<ul><li>Japanese (Required)</li></ul>

Japanese Customer Support

Foodics

Customer Support Specialist OverviewFoodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.The Job in a NutshellAs a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times. Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

Customer Support Specialist

Driven Properties

<div>Driven Properties is seeking a Customer Support Associate to join our Customer Care team. The ideal candidate will act as the first point of contact for clients, ensuring every inquiry is handled professionally, efficiently, and with a customer-first mindset.
We are looking for a proactive communicator who can thrive in a fast-paced real estate environment, is comfortable handling multiple channels of communication, and has a passion for delivering excellent customer service while supporting our sales and leasing teams.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
Client Communication &amp; Support<ul>
<li>
Act as the first point of contact for customers via phone, email, live chat, and in-person.
</li><li>Respond to inquiries related to property listings, company services, tenancy, and processes.
</li><li>Provide property details from listing portals such as Bayut, Property Finder, and Dubizzle, ensuring accurate and timely information.
</li><li>Connect clients directly to agents for urgent property-related queries.
</li></ul>Lead Qualification &amp; Routing<ul>
<li>
Qualify incoming leads by understanding client requirements, budget, and preferences.
</li><li>Route potential buyers/tenants to the appropriate property consultant or leasing agent for immediate assistance.
</li><li>Maintain an updated record of leads in the CRM system, ensuring accurate tracking and follow-up.
</li><li>Support the Sales team by ensuring hot leads are prioritized and acted upon quickly.
</li></ul>Issue Resolution<ul>
<li>
Investigate and resolve customer complaints or service issues promptly and professionally.
</li><li>Liaise with relevant departments (Leasing, Sales, Property Management, Finance, etc.) to resolve client concerns.
</li><li>Escalate unresolved or complex cases to the Customer Care Manager while keeping ownership of follow-ups.
</li></ul>Administrative Support<ul>
<li>
Process client service requests, tenancy documents, and status updates.
</li><li>Maintain accurate client files and service history records.
</li><li>Prepare regular reports on customer inquiries, lead conversions, and support performance.
</li></ul>Customer Experience Enhancement<ul>
<li>
Collect and document customer feedback to improve service delivery.
</li><li>Contribute to FAQs, knowledge base updates, and process improvements.
</li><li>Promote company services by ensuring clients receive a smooth, positive experience from inquiry to deal closure.
</li></ul>Compliance &amp; Professionalism<ul>
<li>
Ensure all customer communications and lead management comply with company policies and UAE real estate regulations.
</li><li>Handle client data with confidentiality and professionalism.
</li><li>Uphold high ethical standards and represent the company positively.</li>
</ul>
Requirements<ul><li><ul>
<li>
Prior experience in customer service or call center in real estate is required</li>
<li>Excellent communication skills (verbal &amp; written) in English, other languages are a plus</li>
<li>Strong lead qualification and customer engagement abilities.
</li><li>Familiarity with property portals (Bayut, Property Finder, Dubizzle) is highly preferred</li>
<li>Market knowledge of Dubai (prime locations and property developers)</li>
<li>Proficiency in MS Office and CRM systems.
</li><li>Ability to multitask, prioritize, and work under pressure.
</li><li>Customer-centric mindset with a professional and approachable attitude.</li>
<li>Flexibility to adjust to rotating shifts, weekend schedules, and support other branches as needed.</li>
<li>Must hold a valid driving license or reside in Dubai Hills, Al Barsha, Al Barsha South, or Al Quoz</li>
<li>Female candidates only</li>
<li>Any nationality is welcome to apply</li>
</ul></li></ul>
Benefits<ul>
<li>Competitive salary.</li>
<li>Health insurance and other benefits as per UAE labor law.</li>
<li>Opportunities for career growth and development within the organization</li>
<li>Dynamic and collaborative work environment.</li>
<li>Two weeks of extensive training</li>
<li>Contribution to providing exceptional customer service and driving success in a leading real estate brokerage firm in Dubai.</li>
</ul>If you're passionate about creating exceptional customer service, have a keen eye for detail, and thrive in a collaborative environment, we'd love to welcome you to the Driven Properties team!</div>

Customer Support Associate

JUSTLIFE

<div>Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?
Come onboard and dedicate yourself to becoming #everydaybetter!
Take over a key role as a Customer Support Manager in the Fulfillment - Customer Experience department, and be a part of this exciting adventure of never-ending growth and success. 
What we expect from you:<ul><li>
Lead Customer Support Teams: Manage and mentor a dynamic group of supervisors and outsource managers. You'll plan and schedule the workforce to deliver exceptional customer experiences while driving key business metrics</li><li>
Oversee Performance: Monitor and evaluate daily team performance, ensuring the achievement of company KPIs</li><li>
Stay Ahead of Trends: Keep abreast of industry developments, including new CRM technologies and AI applications in Customer Support. Translate these insights into actionable strategies for Justlife</li><li>
Drive Strategy: Develop and execute short-term and long-term customer care strategies to deliver the best customer experience in the region</li><li>
Build a High-Performing Team: Foster a culture of excellence through goal setting and agile SOPs, ensuring customer satisfaction in reachability and resolution</li><li>
Champion Customer Feedback: Collaborate across departments to highlight and act on customer feedback, advocating for a customer-centric approach company-wide</li><li>
Data-Driven Insights: Analyze customer support data to identify trends, pain points, and areas for improvement. Use these insights to drive strategic decisions and improve overall service quality</li></ul> 
What we are looking for:<ul><li>
A self-driven individual who thrives in a dynamic, fast-paced environment and embraces the challenges of a startup culture</li><li>
A proactive team player who&rsquo;s unafraid to experiment, learns from mistakes, and turns setbacks into growth opportunities</li><li>
7+ years of experience in Operations, Logistics, Customer Experience, or Service fields, with at least 3 years in a management role</li><li>
Proven experience in an e-commerce or startup setting</li><li>
Strong team collaboration and communication skills, with the ability to influence and engage cross-functional teams</li><li>
An analytical mindset with a strong customer focus, capable of making data-driven decisions that enhance the customer experience</li><li>
Hands-on approach and the ability to navigate and lead within complex operational environments</li><li>
Excellent verbal and written communication skills, with the ability to present ideas clearly and build strong interpersonal relationships</li><li>
Deep expertise in customer service, with a solid understanding of the end-to-end customer journey and the ability to view processes from the customer&rsquo;s perspective</li><li>
Exceptional organizational and time management abilities, ensuring efficient task prioritization in a fast-moving setting</li><li>
Strong problem-solving skills with a creative and tactical approach to responding to challenges in a dynamic environment</li><li>
Proficiency with technology, including software applications, computer systems, and phone systems</li></ul>
PERKS OF BEING A PART of JUSTLIFE
Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like: 
We care about you<ul><li>
One-day extra vacation on your birthday with our JustHoliday!</li><li>
Free Justlife credits so you can enjoy our own services.</li><li>
Work reality escapes opportunities through team-building games, challenges, and many more activities.</li></ul> 
 
We improve you<ul><li>
Working with a great team and entrepreneurial spirit.</li><li>
Continuous learning with mentorship, coaching, on-the-job, and internal-external training.</li><li>
Never-ending growth and fast career development and internal career opportunities.</li><li>
A fair and objective Performance Management System.</li></ul> 
We recognize you<ul><li>
Ignition of the hero in you through our &lsquo;&rsquo;JustHeroes&rsquo;&rsquo; Reward and Recognition Program.</li><li>
Availability of company discounts and gift vouchers.</li><li>
A bonus for every successful Employee Referral.</li></ul> 
ABOUT US
At Justlife, we envision a life without any chores that keep you from doing what you really want to.
Justlife is the region&rsquo;s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.
We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer&rsquo;s needs at home across the GCC. We now offer home cleaning, salon &amp; spa at home, healthcare at home, maintenance &amp; repairs, upholstery cleaning, pest control &amp; disinfection, moving and packing, and car cleaning, and many more.
We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.
We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.
Join the tribe and let&rsquo;s become #everydaybetter, together!
xLM7coHfVR</div>

Customer Support Manager

Justlife

<div>
 Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
 
 
 Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?
 
 
 Come onboard and dedicate yourself to becoming #everydaybetter!
 
 
 Take over a key role as a Customer Support Manager in the Fulfillment - Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.
 
 
 What we expect from you:
 
 
 <ul>
 <li>
 Lead Customer Support Teams: Manage and mentor a dynamic group of supervisors and outsource managers. You'll plan and schedule the workforce to deliver exceptional customer experiences while driving key business metrics
 </li>
 <li>
 Oversee Performance: Monitor and evaluate daily team performance, ensuring the achievement of company KPIs
 </li>
 <li>
 Stay Ahead of Trends: Keep abreast of industry developments, including new CRM technologies and AI applications in Customer Support. Translate these insights into actionable strategies for Justlife
 </li>
 <li>
 Drive Strategy: Develop and execute short-term and long-term customer care strategies to deliver the best customer experience in the region
 </li>
 <li>
 Build a High-Performing Team: Foster a culture of excellence through goal setting and agile SOPs, ensuring customer satisfaction in reachability and resolution
 </li>
 <li>
 Champion Customer Feedback: Collaborate across departments to highlight and act on customer feedback, advocating for a customer-centric approach company-wide
 </li>
 <li>
 Data-Driven Insights: Analyze customer support data to identify trends, pain points, and areas for improvement. Use these insights to drive strategic decisions and improve overall service quality
 
 
 </li>
 </ul>
 What we are looking for:
 
 
 <ul>
 <li>
 A self-driven individual who thrives in a dynamic, fast-paced environment and embraces the challenges of a startup culture
 </li>
 <li>
 A proactive team player who&rsquo;s unafraid to experiment, learns from mistakes, and turns setbacks into growth opportunities
 </li>
 <li>
 7+ years of experience in Operations, Logistics, Customer Experience, or Service fields, with at least 3 years in a management role
 </li>
 <li>
 Proven experience in an e-commerce or startup setting
 </li>
 <li>
 Strong team collaboration and communication skills, with the ability to influence and engage cross-functional teams
 </li>
 <li>
 An analytical mindset with a strong customer focus, capable of making data-driven decisions that enhance the customer experience
 </li>
 <li>
 Hands-on approach and the ability to navigate and lead within complex operational environments
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to present ideas clearly and build strong interpersonal relationships
 </li>
 <li>
 Deep expertise in customer service, with a solid understanding of the end-to-end customer journey and the ability to view processes from the customer&rsquo;s perspective
 </li>
 <li>
 Exceptional organizational and time management abilities, ensuring efficient task prioritization in a fast-moving setting
 </li>
 <li>
 Strong problem-solving skills with a creative and tactical approach to responding to challenges in a dynamic environment
 </li>
 <li>
 Proficiency with technology, including software applications, computer systems, and phone systems
 
 
 </li>
 </ul>
 PERKS OF BEING A PART of JUSTLIFE
 
 
 Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:
 
 
 We care about you
 
 
 <ul>
 <li>
 One-day extra vacation on your birthday with our JustHoliday!
 </li>
 <li>
 Free Justlife credits so you can enjoy our own services
 </li>
 <li>
 Work reality escapes opportunities through team-building games, challenges, and many more activities
 
 
 </li>
 </ul>
 We improve you
 
 
 <ul>
 <li>
 Working with a great team and entrepreneurial spirit
 </li>
 <li>
 Continuous learning with mentorship, coaching, on-the-job, and internal-external training
 </li>
 <li>
 Never-ending growth and fast career development and internal career opportunities
 </li>
 <li>
 A fair and objective Performance Management System
 
 
 </li>
 </ul>
 We recognize you
 
 
 <ul>
 <li>
 Ignition of the hero in you through our &lsquo;&rsquo;JustHeroes&rsquo;&rsquo; Reward and Recognition Program
 </li>
 <li>
 Availability of company discounts and gift vouchers
 </li>
 <li>
 A bonus for every successful Employee Referral
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 At Justlife, we envision a life without any chores that keep you from doing what you really want to.
 
 
 Justlife is the region&rsquo;s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.
 
 
 We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer&rsquo;s needs at home across the GCC. We now offer home cleaning, salon &amp; spa at home, healthcare at home, maintenance &amp; repairs, upholstery cleaning, pest control &amp; disinfection, moving and packing, and car cleaning, and many more.
 
 
 We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.
 
 
 We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.
 
 
 Join the tribe and let&rsquo;s become
 
 #everydaybetter
 
 , together!
 
 
 Powered by JazzHR
 
 
 xLM7coHfVR
</div>

CREDITCARE CREDIT MANAGEMENT LLC

Company: CreditCare Credit Management LLC &ndash; Dubai Salary: Up to AED 5000(Depends on Experience) Benefits: Visa, Medical, and other benefits as per UAE Labour LawJob DescriptionCreditCare Credit Management LLC is looking for a Female Customer Service Representative (CSR) to join our team in Dubai. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and maintaining high levels of customer satisfaction.Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Assist clients with queries, account details, and service information</li><li>Maintain accurate records of customer interactions</li><li>Provide timely solutions and escalate issues when necessary</li><li>Work collaboratively with the team to achieve departmental goals</li></ul>Requirements<ul><li>Female candidates only</li><li>3 years experience in Sales</li><li>Previous customer service experience preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Fluent in English; additional languages are a plus</li><li>Must be currently in the UAE</li></ul>Salary &amp; Benefits<ul><li>Salary up to AED 5000 (based on experience)</li><li>Visa, Medical, and other benefits provided as per UAE Labour Law</li><li>Supportive and professional work environment</li></ul>Job Types: Full-time, Permanent, Contract, Fresher Contract length: 24 monthsPay: Up to AED5,000.00 per month

Customer Support Executive (Female)

Explore 4233+ Customer support in Dubai this January. Find roles across top companies and apply now to boost your career.

4233 customer support jobs IN Dubai

Customer Support Officer

Japanese Customer Support

Customer Support Specialist

Customer Support Associate

Customer Support Manager

Customer Support Manager

Customer Support Executive (Female)