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customer service representative Jobs in Dubai

customer service representative

customer support

Kikidrop

Job Title: Head of Customer Success (Global) Location: Dubai, UAEDepartment: Customer Success / Account ManagementReporting To: Director/Customer SuccessEmployment Type: Full-timeRole OverviewAs the Head of Global Customer Success for Tookan, you will own the post-sale customer journey worldwide. You will lead, mentor, and scale a high-performing team of 8 Customer Success Managers (CSMs) and Account Managers (AMs) based in the UAE.Your mission is two-fold: ensure seamless, high-touch onboarding that drives immediate product adoption, and systematically unlock revenue growth through proactive upselling and cross-selling. This is a strategic leadership role requiring a blend of deep empathy for the customer, strong people management skills, and a sharp commercial mindset.Key Responsibilities1. Team Leadership &amp; People Management (30%)<ul><li>Manage &amp; Mentor: Lead and inspire the current team of 8 CSM/AM professionals, fostering a culture of accountability, continuous learning, and high performance.</li><li>KPI Tracking: Define, monitor, and report on team-wide and individual KPIs (e.g., Net Retention Rate (NRR), Churn Rate, Time-to-Value, and Expansion Revenue).</li><li>Resource Allocation: Optimize territory and account mapping for the global client base to ensure maximum customer coverage and satisfaction.</li></ul>2. World-Class Onboarding &amp; Time-to-Value (30%)<ul><li>Process Optimization: Refine and standardize the global onboarding playbook for Tookan to reduce implementation friction and accelerate Time-to-Value (TTV).</li><li>High-Touch Adoption: Ensure clients are fully utilizing Tookan&rsquo;s core functionalities (routing, dispatching, tracking) tailored to their specific industry needs.</li><li>Churn Prevention: Identify early warning signs of low adoption or friction during onboarding and implement swift intervention strategies.</li></ul>3. Revenue Generation: Upsell &amp; Cross-sell (40%)<ul><li>Commercial Strategy: Build and execute a structured account expansion framework to systematically identify upsell (higher tiers, more tasks/agents) and cross-sell (add-on modules, integrations) opportunities.</li><li>Revenue Accountability: Partner with the sales and product teams to hit net-revenue retention targets, turning the CS department into a major revenue-driving engine.</li><li>QBRs &amp; Executive Engagement: Lead Strategic Quarterly Business Reviews (QBRs) with key enterprise global accounts to align Tookan&rsquo;s roadmap with their evolving business goals.</li></ul>Required Experience &amp; Skills<ul><li>Experience: Experience in Customer Success or Account Management within the B2B IT SaaS space, with at least some experience in a leadership/people management role.</li><li>Domain Knowledge: Previous experience working with logistics software, last-mile delivery tech, field force management, or hyper-local marketplace SaaS (like Tookan) is highly preferred.</li><li>Proven Revenue Track Record: Demonstrated success in owning commercial targets, specifically driving account expansion, cross-selling, and renewal negotiations.</li><li>Global Mindset: Experience managing a global customer base across different time zones and cultural nuances from a centralized hub (UAE).</li><li>Analytical Skills: Strong ability to interpret data, build customer health scores, and turn usage analytics into actionable retention plans.</li><li>Communication: Exceptional English communication and presentation skills What We Offer</li><li>A competitive salary and performance-based bonuses tied to global NRR targets.</li><li>Opportunity to lead a core product division for a globally recognized SaaS brand.</li><li>Dynamic, multicultural work environment in the heart of Dubai.</li></ul>Pay: AED4,000.00 - AED5,000.00 per monthWork Location: In person

Customer Support

CREDITCARE CREDIT MANAGEMENT LLC

Company: CreditCare Credit Management LLC &ndash; Dubai Salary: Up to AED 3000(Depends on Experience) Benefits: Visa, Medical, and other benefits as per UAE Labour LawJob DescriptionCreditCare Credit Management LLC is looking for a Female Customer Service Representative (CSR) to join our team in Dubai. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and maintaining high levels of customer satisfaction.Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Assist clients with queries, account details, and service information</li><li>Maintain accurate records of customer interactions</li><li>Provide timely solutions and escalate issues when necessary</li><li>Work collaboratively with the team to achieve departmental goals</li></ul>Requirements<ul><li>Female candidates only</li><li>3 years experience in Sales</li><li>Previous customer service experience preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Fluent in English; additional languages are a plus</li><li>Must be currently in the UAE</li></ul>Salary &amp; Benefits<ul><li>Salary up to AED 3000 (based on experience)</li><li>Visa, Medical, and other benefits provided as per UAE Labour Law</li><li>Supportive and professional work environment</li></ul>Job Types: Full-time, Permanent, Contract, Fresher Contract length: 24 monthsPay: Up to AED3,000.00 per monthWork Location: In person

Customer Support Specialist Sales (Female)

Job description:Company: CreditCare Credit Management LLC &ndash; Dubai Salary: Up to AED 3000 (Depends on Experience) Benefits: Visa, Medical, and other benefits as per UAE Labour LawJob DescriptionCreditCare Credit Management LLC is looking for a Female Customer Service Representative (CSR) to join our team in Dubai. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and maintaining high levels of customer satisfaction.Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Assist clients with queries, account details, and service information</li><li>Maintain accurate records of customer interactions</li><li>Provide timely solutions and escalate issues when necessary</li><li>Work collaboratively with the team to achieve departmental goals</li></ul>Requirements<ul><li>Female candidates only</li><li>Previous customer service experience preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Fluent in English; additional languages are a plus</li><li>Must be currently in the UAE</li></ul>Salary &amp; Benefits<ul><li>Salary up to AED 3000 (based on experience)</li><li>Visa, Medical, and other benefits provided as per UAE Labour Law</li><li>Supportive and professional work environment</li></ul>Job Types: Full-time, Permanent, Contract, FresherContract length: 24 monthsJob Types: Full-time, PermanentPay: Up to AED3,000.00 per monthWork Location: In person

Customer Support Executive Sales (Female)

JM Cleaning

Job Description: We are seeking a motivated and friendly Female Customer Service Representative to be the first point of contact for our customers. This role involves answering inquiries, scheduling services, and ensuring customer satisfaction.(Cleaning Company Experience is Must)Responsibilities:<ul><li>Answer phone calls, emails, and messages from customers</li><li>Schedule and confirm cleaning appointments</li><li>Provide information about services and pricing</li><li>Resolve customer questions or concerns professionally</li><li>Update customer records and service details</li><li>Coordinate with cleaning staff as needed</li><li>Handle Day to Day collection</li><li>Bank reconciliation</li><li>Record daily transactions</li><li>Do followups from clients for the payments</li><li>Keep record or payments and expenses</li><li>payroll, Salaries, invoices</li></ul>Qualifications:<ul><li>Strong communication and customer service skills</li><li>Friendly, professional attitude</li><li>Basic computer and phone skills</li><li>Ability to multitask and stay organized</li><li>Previous customer service experience is a plus</li><li>Uae cleaning company experience ia a plus</li></ul>What We Offer:<ul><li>Competitive pay</li><li>Flexible scheduling</li><li>Training provided</li><li>Supportive team environment</li><li>Opportunities for growth</li></ul>How to Apply: Please send your resume and a brief introduction to waqas@justmaid.aeJob Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthWork Location: In person

Customer Support / Sales (with cleaning company experience)

Across Talent

About the RoleWe are currently seeking a Customer Support Officer to join the team of a globally recognised fashion retail brand. The role will focus on supporting back-office customer service operations while ensuring seamless coordination between customers, stores, and internal teams.Key Responsibilities<ul><li>Manage customer enquiries and support day-to-day service operations</li><li>Coordinate with retail stores, logistics, and internal departments to ensure smooth communication</li><li>Maintain accurate customer records and update relevant information</li><li>Assist with order follow-ups, returns, exchanges, and issue resolution</li><li>Ensure timely responses and a high standard of customer support</li></ul>Requirements<ul><li>Strong communication and organisational skills</li><li>Good knowledge of Microsoft Office and administrative processes</li><li>Detail-oriented with a customer-first mindset</li><li>Previous experience in customer service, administration, or support operations is an advantage</li></ul>Salary Range - AED 10,000 + NafisApply directly or reach out to the team at recruitment@acrosstalent.comApplication Question(s):<ul><li>Are you a UAE National with Family Book? This role is for Emirati candidates</li><li>This is a full time role based in office, do you wish to proceed?</li></ul>Work Location: In person

Customer Service Representative - UAE National

Diamond Printing Press

Job Vacancy: Customer Service RepresentativeWe&rsquo;re looking for a Customer Service Representative (CSR) who is responsible for building and maintaining positive customer relationships, serving as the central coordinator for all customer print jobs. This role is responsible for handling client inquiries, processing orders, providing quotes, tracking jobs, resolving issues, and ensuring customer satisfaction throughout the production process. The CSR works closely with the production and delivery teams to ensure timely and accurate fulfillment of printing jobs.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or in-person in a prompt and professional manner</li><li>Handle customer inquiries regarding offset printing services (brochures, flyers, packaging, labels, etc.)</li><li>Provide accurate price quotes and product information based on customer requirements</li><li>Enter and manage customer orders in the system, ensuring all job specifications are clear and complete</li><li>Coordinate with design, prepress, and production departments to ensure jobs are produced to specifications and deadlines</li><li>Track job progress and proactively communicate status updates to customers</li><li>Resolve customer issues or complaints efficiently and professionally</li><li>Follow up on completed jobs to ensure customer satisfaction and encourage repeat business</li><li>Maintain up-to-date knowledge of company products, services, and capabilities</li><li>Assist in creating and maintaining customer records, job files, and related documentation</li><li>Support the sales team in managing customer accounts and building client relationships</li></ul>Requirements:&middot; Languages: English, Hindi, Malayalam (Must know how to speak)Please come on 03/June/2026 Wednesday at 10:00 am for the interview.Office location: Kindly search on Google (Diamond Printing Press)WALK - IN INTERVIEW (Directly come to our office. Please don't message or call)Please search on google our location and directly come to our office for interview.Work Location: In person

Customer Service Representative

C3X International Couriers

C3X International Couriers LLC is a fast growing courier service company in Dubai, specializing in reliable and efficient delivery services Domestic and International. We deliver seamless and timely service solutions to a diverse clientele across multiple sectors. To strengthen our team, we seek a Customer Service Executive with direct experience in the courier industry to drive superior customer interactions and support our service standards.Position OverviewThe Customer Service Executive will be the primary point of contact for our customers, ensuring their inquiries, concerns, and requests are managed with precision and professionalism. This role demands an individual with prior experience in the courier sector, a strong focus on customer satisfaction, and the capability to navigate and resolve complex service inquiries.Key Responsibilities<ul><li>Serve as the primary representative for customer inquiries, managing communication through phone, email, and live chat channels.</li><li>Resolve customer concerns promptly, especially around shipment tracking, delivery timelines, and service issues.</li><li>Coordinate closely with our operations, logistics, and field teams to deliver accurate, real-time information to customers.</li><li>Accurately document customer interactions, complaints, and resolutions in our CRM for seamless communication and follow-up.</li><li>Proactively identify areas for process improvement and escalate feedback to management to support our continuous improvement goals.</li><li>Provide updates on shipping status and collaborate with customers on alternative solutions when necessary.</li><li>Build and maintain strong relationships with our clients, ensuring satisfaction and fostering loyalty.</li></ul>Candidate Requirements<ul><li>Minimum of 2 years in a customer service role, preferably within the courier or logistics industry. (Freshers can also apply)</li><li>Excellent verbal and written communication skills in English, Hindi, Arabic (is a plus) , with a professional and courteous demeanor.</li><li>Demonstrated experience in managing and resolving customer concerns effectively.</li><li>Proficiency in Microsoft Office Office and familiarity with customer service software or CRM tools.</li><li>Strong understanding of logistics processes and shipment tracking systems; familiarity with customer follow up etc.</li><li>Ability to work efficiently in a fast-paced environment and manage multiple inquiries with attention to detail.</li></ul>What We OfferHealth Insurance as per company policy.Access to training programs and career development opportunities.Collaborative, team-oriented culture with a focus on employee well-being and advancement.Potential for career advancement within our expanding organization.Job Types: Full-time, PermanentPay: AED2,500.00 per monthWork Location: In person

Customer Service Executive

Explore 1383+ Customer support in Dubai this June. Find roles across top companies and apply now to boost your career.