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OneBullEx

<div>Customer Support Specialist 
 
OneBullEx is a crypto futures exchange startup designed for speed, reliability, and innovation. Our platform offers advanced futures trading capabilities, including AI-powered 300 SPARTANS trading bots for automated, high-precision strategies. With cutting-edge AI and machine learning tools, we deliver real-time performance even during high-volatility market conditions. We combine a user-focused interface with transparent risk management, empowering traders to navigate the fast-moving digital asset markets with confidence.

We are now looking for Customer Support Specialist to strengthen our frontline support team and ensure an excellent user experience through AI-human collaboration.

Key Responsibilities

Customer Support &amp; Issue Handling
<ul>
<li>Respond promptly to user inquiries via customer service platforms (Zendesk, Telegram, online communities, etc.)</li>
<li>Assist users with contract trading-related issues such as order failures, liquidation disputes, fund transfers, and fee concerns</li>
<li>Handle blockchain-related inquiries for deposits and withdrawals, including TxID verification and basic node status checks</li>
<li>Provide accurate guidance on platform features, product rules, and campaign policies</li>
<li>Ticket Management &amp; Issue Escalation</li>
<li>Accurately record and categorise user-submitted tickets and inquiries</li>
<li>Escalate system bugs, risk control restrictions, or technical issues to the appropriate departments (Product, Tech, Risk)</li>
<li>Follow up on complex cases to ensure closure and provide timely user updates</li>
</ul>
Complaints &amp; Risk Alerts
<ul>
<li>Receive and properly handle user complaints to improve customer satisfaction</li>
<li>Identify potential high-risk users or suspicious activity and escalate to Risk or Compliance teams as needed</li>
<li>User Education &amp; Documentation Feedback</li>
<li>Guide users in learning how to use platform features, trading tutorials, and official documentation</li>
<li>Gather frequently asked questions and common pain points to assist the content team in improving FAQs and help docs</li>
</ul>
Operational &amp; Campaign Support
<ul>
<li>Answer questions regarding campaign rules, reward distribution, and task progress</li>
<li>Support new feature or campaign launches by preparing unified responses and FAQs in advance</li>
</ul>
Candidate Requirements

Basic Qualifications
<ul>
<li>Associate degree or above in any major; Finance, Economics, Languages, or Customer Service-related fields preferred</li>
<li>1+ years of experience in internet, trading, or fintech customer support roles preferred</li>
<li>Familiar with digital assets and basic contract trading concepts and terminology</li>
<li>Fast typing speed, clear communication, strong problem-solving skills, and a patient attitude</li>
<li>Able to work shifts, including nights and public holidays</li>
</ul>
Skill Requirements
<ul>
<li>Proficient in using customer service systems (e.g., Zendesk, Freshdesk, support chatbots)</li>
<li>Able to perform basic blockchain transaction lookups via explorers (e.g., Etherscan, Tronscan)</li>
<li>Basic data literacy to categorise and summarise tickets independently</li>
<li>Strong communication skills in English and Chinese; additional languages (Korean, Japanese, Russian, etc.) are a plus</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience in crypto or exchange-related roles; knowledge of tokens, perpetual contracts, and leverage</li>
<li>Experience managing or supporting Telegram/Discord communities</li>
<li>Familiarity with KYC and risk review procedures, or prior involvement in building customer service SOPs</li>
<li>Experience working alongside AI-powered customer service systems or AI agents</li>
</ul>
Why Join OneBullEx
<ul>
<li>Early Impact &ndash; Play a key role in shaping our hybrid AI + human customer service framework from the beginning</li>
<li>Growth Trajectory &ndash; Join a fast-scaling platform with global ambitions and long-term career potential</li>
<li>Dynamic Culture &ndash; Be part of an international, high-performance team in a rapidly evolving industry</li>
<li>Attractive Package &ndash; Competitive salary and benefits, with full relocation support to Dubai</li></ul></div>

Customer Support Specialist

<div>
 
 
 OneBullEx is a crypto futures exchange startup designed for speed, reliability, and innovation. Our platform offers advanced futures trading capabilities, including AI-powered 300 SPARTANS trading bots for automated, high-precision strategies. With cutting-edge AI and machine learning tools, we deliver real-time performance even during high-volatility market conditions. We combine a user-focused interface with transparent risk management, empowering traders to navigate the fast-moving digital asset markets with confidence.
 
 
 We are now looking for Customer Support Specialist to strengthen our frontline support team and ensure an excellent user experience through AI-human collaboration.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Issue Handling
 
 
 
 <ul>
 <li>
 Respond promptly to user inquiries via customer service platforms (Zendesk, Telegram, online communities, etc.)
 </li>
 <li>
 Assist users with contract trading-related issues such as order failures, liquidation disputes, fund transfers, and fee concerns
 </li>
 <li>
 Handle blockchain-related inquiries for deposits and withdrawals, including TxID verification and basic node status checks
 </li>
 <li>
 Provide accurate guidance on platform features, product rules, and campaign policies
 </li>
 <li>
 Ticket Management &amp; Issue Escalation
 </li>
 <li>
 Accurately record and categorise user-submitted tickets and inquiries
 </li>
 <li>
 Escalate system bugs, risk control restrictions, or technical issues to the appropriate departments (Product, Tech, Risk)
 </li>
 <li>
 Follow up on complex cases to ensure closure and provide timely user updates
 
 
 </li>
 </ul>
 
 Complaints &amp; Risk Alerts
 
 
 
 <ul>
 <li>
 Receive and properly handle user complaints to improve customer satisfaction
 </li>
 <li>
 Identify potential high-risk users or suspicious activity and escalate to Risk or Compliance teams as needed
 </li>
 <li>
 User Education &amp; Documentation Feedback
 </li>
 <li>
 Guide users in learning how to use platform features, trading tutorials, and official documentation
 </li>
 <li>
 Gather frequently asked questions and common pain points to assist the content team in improving FAQs and help docs
 
 
 </li>
 </ul>
 
 Operational &amp; Campaign Support
 
 
 
 <ul>
 <li>
 Answer questions regarding campaign rules, reward distribution, and task progress
 </li>
 <li>
 Support new feature or campaign launches by preparing unified responses and FAQs in advance
 
 
 </li>
 </ul>
 
 Candidate Requirements
 
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Associate degree or above in any major; Finance, Economics, Languages, or Customer Service-related fields preferred
 </li>
 <li>
 1+ years of experience in internet, trading, or fintech customer support roles preferred
 </li>
 <li>
 Familiar with digital assets and basic contract trading concepts and terminology
 </li>
 <li>
 Fast typing speed, clear communication, strong problem-solving skills, and a patient attitude
 </li>
 <li>
 Able to work shifts, including nights and public holidays
 
 
 </li>
 </ul>
 
 Skill Requirements
 
 
 
 <ul>
 <li>
 Proficient in using customer service systems (e.g., Zendesk, Freshdesk, support chatbots)
 </li>
 <li>
 Able to perform basic blockchain transaction lookups via explorers (e.g., Etherscan, Tronscan)
 </li>
 <li>
 Basic data literacy to categorise and summarise tickets independently
 </li>
 <li>
 Strong communication skills in English and Chinese; additional languages (Korean, Japanese, Russian, etc.) are a plus
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in crypto or exchange-related roles; knowledge of tokens, perpetual contracts, and leverage
 </li>
 <li>
 Experience managing or supporting Telegram/Discord communities
 </li>
 <li>
 Familiarity with KYC and risk review procedures, or prior involvement in building customer service SOPs
 </li>
 <li>
 Experience working alongside AI-powered customer service systems or AI agents
 
 
 </li>
 </ul>
 
 Why Join OneBullEx
 
 
 
 <ul>
 <li>
 Early Impact &ndash; Play a key role in shaping our hybrid AI + human customer service framework from the beginning
 </li>
 <li>
 Growth Trajectory &ndash; Join a fast-scaling platform with global ambitions and long-term career potential
 </li>
 <li>
 Dynamic Culture &ndash; Be part of an international, high-performance team in a rapidly evolving industry
 </li>
 <li>
 Attractive Package &ndash; Competitive salary and benefits, with full relocation support to Dubai
 </li>
 </ul>
</div>

Foodics

<div><h3 class="jobSectionHeader">Who Are We&#10067;
</h3>We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell
 
We are looking for those who are excited to be part of our team! As a Customer Support Specialist, you will handle clients&rsquo; inquiries and requests regarding Foodics products and overall incoming communication channels
In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!
What Will You Do&#10067;<ul>
<li>Handle and provide the correct answers for client inquiries.</li>
<li>Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.</li>
<li>Document communication logs into our CRM and ticketing systems with accuracy.</li>
<li>Train clients on using Foodics products using multiple virtual channels.</li>
<li>Report daily events to team leaders and highlight areas where more attention may be needed.</li>
</ul>What Are We Looking For&#10067;<ul>
<li>Bachelor&rsquo;s degree in any major. (Preferred)</li>
<li>0 - 1 year of experience in call center or customer service roles.</li>
<li>High fluency in the English language, especially speaking and communicating verbally. (Must)</li>
<li>Excellent typing skills (Must).</li>
<li>Comfortable and skilled in delivering training. (Preferred)</li>
<li>Willing to work hard and with autonomy to handle customer cases till case resolution.</li>
<li>Is naturally strong in communication, with great ability for problem-solving.</li>
<li>Comfortable in conducting routine tasks while maintaining quality standards.</li>
</ul>What We Offer You&#10071;
We believe you will love working at Foodics!<ul><li><ul>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></li></ul></div>

Driven Properties

<div>Driven Properties is seeking a Customer Support Associate to join our Customer Care team. The ideal candidate will act as the first point of contact for clients, ensuring every inquiry is handled professionally, efficiently, and with a customer-first mindset.
We are looking for a proactive communicator who can thrive in a fast-paced real estate environment, is comfortable handling multiple channels of communication, and has a passion for delivering excellent customer service while supporting our sales and leasing teams.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
Client Communication &amp; Support<ul>
<li>Act as the first point of contact for customers via phone, email, live chat, and in-person.
</li><li>Respond to inquiries related to property listings, company services, tenancy, and processes.
</li><li>Provide property details from listing portals such as Bayut, Property Finder, and Dubizzle, ensuring accurate and timely information.
</li><li>Connect clients directly to agents for urgent property-related queries.
</li></ul>Lead Qualification &amp; Routing<ul>
<li>Qualify incoming leads by understanding client requirements, budget, and preferences.
</li><li>Route potential buyers/tenants to the appropriate property consultant or leasing agent for immediate assistance.
</li><li>Maintain an updated record of leads in the CRM system, ensuring accurate tracking and follow-up.
</li><li>Support the Sales team by ensuring hot leads are prioritized and acted upon quickly.
</li></ul>Issue Resolution<ul>
<li>Investigate and resolve customer complaints or service issues promptly and professionally.
</li><li>Liaise with relevant departments (Leasing, Sales, Property Management, Finance, etc.) to resolve client concerns.
</li><li>Escalate unresolved or complex cases to the Customer Care Manager while keeping ownership of follow-ups.
</li></ul>Administrative Support<ul>
<li>Process client service requests, tenancy documents, and status updates.
</li><li>Maintain accurate client files and service history records.
</li><li>Prepare regular reports on customer inquiries, lead conversions, and support performance.
</li></ul>Customer Experience Enhancement<ul>
<li>Collect and document customer feedback to improve service delivery.
</li><li>Contribute to FAQs, knowledge base updates, and process improvements.
</li><li>Promote company services by ensuring clients receive a smooth, positive experience from inquiry to deal closure.
</li></ul>Compliance &amp; Professionalism<ul>
<li>Ensure all customer communications and lead management comply with company policies and UAE real estate regulations.
</li><li>Handle client data with confidentiality and professionalism.
</li><li>Uphold high ethical standards and represent the company positively.</li>
</ul>Requirements<ul><li><ul>
<li>Prior experience in customer service or call center in real estate is required</li>
<li>Excellent communication skills (verbal &amp; written) in English and Arabic
</li><li>Strong lead qualification and customer engagement abilities.
</li><li>Familiarity with property portals (Bayut, Property Finder, Dubizzle) is highly preferred</li>
<li>Market knowledge of Dubai (prime locations and property developers)</li>
<li>Proficiency in MS Office and CRM systems.
</li><li>Ability to multitask, prioritize, and work under pressure.
</li><li>Customer-centric mindset with a professional and approachable attitude.</li>
<li>Flexibility to adjust to rotating shifts, weekend schedules, and support other branches as needed.</li>
</ul></li></ul>Benefits<ul>
<li>Competitive salary.</li>
<li>Health insurance and other benefits as per UAE labor law.</li>
<li>Opportunities for career growth and development within the organization</li>
<li>Dynamic and collaborative work environment.</li>
<li>Two weeks of extensive training</li>
<li>Contribution to providing exceptional customer service and driving success in a leading real estate brokerage firm in Dubai.</li>
</ul>If you're passionate about creating exceptional customer service, have a keen eye for detail, and thrive in a collaborative environment, we'd love to welcome you to the Driven Properties team!</div>

Customer Support Associate

Parkonic Parking Systems and Management LLC

We are seeking a dynamic and experienced Customer Support / Customer Service to lead our operations in Dubai. This role is pivotal in ensuring exceptional customer experiences, managing a high-performing team, and driving operational excellence within our parking management services.Responsibilities:- Lead, manage, and motivate the customer service team to achieve service excellence and performance targets.- Develop and implement effective customer service policies, procedures, and best practices tailored to the parking management industry.- Monitor key performance indicators (KPIs) to ensure high-quality customer service and continuous improvement.- Handle complex customer inquiries and resolve escalated issues promptly and professionally.- Collaborate with other departments to align customer service strategies with overall business goals.- Recruit, train, and develop customer service staff to build a competent and customer-focused team.- Manage customer service budget and resources efficiently to maximize operational productivity.- Ensure compliance with local regulations and company standards in all customer service activities.Requirements:- Proven experience as a Customer Support / Customer Service or similar leadership role, preferably within the parking management or related customer service industry.- Strong leadership skills with the ability to inspire and manage diverse teams.- Proficiency in call center software, CRM systems, and performance metrics analysis.- Ability to work in a fast-paced environment and handle multiple priorities effectively.- Strong problem-solving skills and a customer-centric approach.Job Type: Full-timePay: Up to AED15,000.00 per monthApplication Question(s):<ul><li>Can Join Immediately</li></ul>Experience:<ul><li>Customer Support / Customer Service: 5 years (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>

Customer Support / Customer Service

UD TRUCKS

<div><div><div><div><div>&#12479;&#12452;&#12488;&#12523;: Assistant Manager, Quality &amp; Customer Support
</div></div></div></div><div><div><div><div>&#22269;/&#22320;&#22495;: AE
</div></div></div></div><div><div><div><div>&#24066;&#21306;&#30010;&#26449;: Dubai
</div></div></div></div><div><div><div><div>&#35500;&#26126;: Job Overview:UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. The Assistant Manager, Quality &amp; Customer Support provides operational support to maintain and improve product quality and customer experience across the MEENA region. This role coordinates campaign deployments, tracks field issues, assists in product investigations, and ensures accurate reporting.Acting under the guidance of the Senior Manager, the role serves as a day-to-day contact point for importers on quality-related matters, ensuring smooth communication and timely documentation.Key Responsibilities:Operational Support on Quality Issues:Monitor market quality reports and technical feedback channels.Follow up with importers and escalate issues when needed.Assist in preparing investigation summaries.Campaign &amp; Recall Coordination:Track service campaign deployments and follow up on progress.Coordinate materials and maintain campaign reportsCustomer &amp; Importer Interface:Respond to importer queries on technical cases.Ensure accurate recording of field complaints.Support alignment between importer feedback and internal teams.Field Testing Support:Coordinate logistics for field test activities.Compile data and assist in internal reporting.Reporting &amp; Documentation:Contribute to Market Quality Reports (MQRs).Support failed parts collection documentation.Maintain dashboards and reporting files.Key Interfaces:Importers and customers (MEENA).MEENA Service Sales and Parts teams.Quality &amp; Warranty teams (GTA and UD Trucks MEENA).Internal stakeholders (technical support and campaigns).Key Performance Indicators (KPIs):Timely coordination of campaigns and documentation.MQR accuracy and completeness.Responsiveness to importer case follow-ups.Effectiveness in coordinating field case inputs.</div></div></div></div></div>

Assistant Manager, Quality & Customer Support

Black Tulip Flowers

The company provides free shared bachelor accommodation and transportation.BE or B. Tech in Civil EngineeringPrimary duties and responsibilities:<ul><li>Identify potential delays and provide mitigation strategies.</li><li>Maintain accurate records of all project documentation, including drawings, contracts, and correspondence.</li><li>Maintain a systematic filing system for easy retrieval of documents.</li><li>Liaise with subcontractors and suppliers to gather necessary documentation.</li><li>Ensure that all documentation complies with company policies and regulatory requirements.</li><li>Client Management &ndash; To ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by receiving incoming calls and Outbound calls in a professional manner.</li><li>Customer Relationship &ndash; To provide end-to-end support to customers (walk-ins and phone calls), ensure the availability of committed products, and ensure on-time delivery.</li><li>Customer Retention &ndash; Solve customers&rsquo; issues related to orders, pick-up, delivery, and quality</li><li>Perform other duties as and when assigned</li></ul>Job Types: Full-time, PermanentPay: AED2,700.00 - AED3,000.00 per monthApplication Question(s):<ul><li>Are you willing to work in the Customer Support role?</li></ul>Language:<ul><li>Native Tamil (Required)</li></ul>

Customer Support Executive - Civil Engineer background - Tamil

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Assistant Manager, Quality & Customer Support

Customer Support Executive - Civil Engineer background - Tamil