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customer service representative Jobs in Dubai

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customer experience agent/associate Jobs in Dubai

customer experience agent/associate

customer support

Stonefort Securities

<div>
 <p>
  <strong>
   About Us:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Stonefort Securities is a distinguished provider in the international financial services sector. With an established presence in the UAE, Mauritius, SVG and Saint Lucia, Stonefort Securities is well-positioned to meet the dynamic needs of its global clientele. The company offers advanced trading solutions, granting access to a wide range of asset classes including Forex, Commodities, Indices, Stocks and Contracts for Difference (CFDs), all seamlessly integrated within a sophisticated cross-margined trading framework.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Overview:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Stonefort is looking for a dedicated and proactive
  <strong>
   Customer Service Executive
  </strong>
  to support initiatives and enhance client experience. This is a pivotal role where you will be part of our customer support team, ensuring consistent, high-quality service across multiple communication channels. You will be responsible for elevating the client experience, improving operational efficiency, and achieve excellence in customer support.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Oversee client inquiries and concerns, ensuring that responses are prompt, accurate, and aligned with company policies.
  </li>
  <li>
   Monitor client feedback across multiple channels (phone, email, live chat, social media) to proactively address issues and improve the customer experience.
  </li>
  <li>
   Collaborate with management and other departments to align customer service goals with broader company objectives.
  </li>
  <li>
   Ensure all client interactions comply with regulatory requirements and company policies, maintaining the highest standards of professionalism and ethical conduct.
  </li>
  <li>
   Assist clients in navigating trading platforms, managing account-related inquiries, and understanding product features.
  </li>
  <li>
   Support clients with platform technical issues, account registration, verification, and transaction processes, ensuring a seamless experience.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Minimum 2 years of in customer support within the Forex and CFDs industry, reputable broker or financial institution.
  </li>
  <li>
   Proficiency in Metaquotes Platforms (MetaTrader 4 and 5), along with a strong command of CRM systems and customer support tools.
  </li>
  <li>
   Fluency in English and Arabic (written and spoken) is essential;
  </li>
  <li>
   Strong Compliance Orientation, with thorough knowledge of regulatory requirements and a commitment to ethical standards.
  </li>
  <li>
   Ability to work as per a roster.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Competitive Salary.
  </li>
  <li>
   Opportunity to work in a fast-paced, dynamic financial environment.
  </li>
  <li>
   Professional development, training, and career growth opportunities.
  </li>
 </ul>
</div>


Customer Support Executive

Grovy Developer

<p><b>Job Purpose</b></p><p>To oversee and manage all customer support operations for residential and commercial property buyers, tenants, and investors. The role ensures a smooth post-sales and post-handover experience, resolving client queries, handling complaints, and driving client satisfaction in alignment with the company's service standards and real estate regulations in the UAE.</p><p>Key Responsibilities&zwj; 1. Customer Support Leadership</p><p>&#9679; Lead the day-to-day operations of the customer support team handling client inquiries (calls, emails, WhatsApp, and walk-ins).</p><p>&#9679; Oversee customer service processes related to unit handovers, snagging, payments, maintenance, and documentation.</p><p>&#9679; Ensure timely resolution of all client issues and escalations in coordination with relevant departments (sales, legal, projects, finance, facilities management).</p><p>2. Client Relationship Management</p><p>&#9679; Serve as the primary point of contact for VIP clients and high-value investors during post-sales and handover stages.</p><p>&#9679; Ensure a seamless customer journey from booking to handover and beyond.</p><p>&#9679; Maintain strong relationships with existing customers to encourage referrals and future investments.</p><p>&#9679; Manage internal agency relationships to ensure alignment on support processes, performance expectations, and service delivery standards.</p><p>Service Quality &amp; Reporting</p><p>&#9679; Monitor service KPIs such as average response time, resolution time, CSAT (Customer Satisfaction), and complaint rates.</p><p>&#9679; Prepare weekly and monthly reports for senior management with insights on customer pain points and satisfaction levels.</p><p>&#9679; Implement service quality surveys and feedback loops.</p><p>&#65039; 4. Cross-Department Coordination</p><p>&#9679; Coordinate with technical, legal, and project teams to resolve snagging issues, construction delays, or title deed concerns.</p><p>&#9679; Work closely with the facilities and property management teams to ensure post-handover support is responsive and effective.</p><p>&#65039; 5. Policy &amp; Process Development</p><p>&#9679; Create SOPs for customer handling during sales, post-sales, and after-handover phases.</p><p>&#9679; Develop and update customer support documentation and FAQs related to real estate processes (Ejari, title deeds, service charges, etc.).</p><p>&#9679; Stay updated on UAE real estate laws, DLD requirements, and RERA compliance to guide customer interactions legally.</p><p>Qualifications &amp; Experience 1. Education</p><p>&#9679; Bachelor's degree in Business Administration, Real Estate, Customer Service, or related field.</p><p>&#9679; Certifications in Customer Experience or Real Estate (optional but preferred).</p><p>2. Experience</p><p>&#9679; <b>5&ndash;8 years</b> in customer service, with <b>2&ndash;3 years in the UAE real estate industry</b> (mandatory).</p><p>&#9679; Experience managing post-sales customer issues, especially in handover and property registration processes.</p><p>&#9679; Familiarity with RERA, DLD, and other local regulatory bodies.</p><p>Key Skills</p><p><b>Technical &amp; Domain Skills</b></p><p>Knowledge of UAE real estate lifecycle</p><p>CRM systems (e.g. Salesforce, Property Finder CRM)</p><p>Microsoft Excel / reporting tools</p><p>Understanding of DLD, RERA, Ejari systems</p><p>Experience with snagging/handover procedures</p><p><b>Soft Skills</b></p><p>Excellent communication</p><p>Strong leadership &amp; conflict resolution</p><p>Empathy &amp; client-oriented mindset</p><p>Patience &amp; problem-solving</p><p>Time management &amp; multi-tasking</p><p>&#9679; <b>Benefits</b>: Visa, medical insurance, annual leave, travel, bonus/incentive structure</p><p>Job Type: Full-time</p><p>Pay: AED5,000.00 - AED8,000.00 per month</p>

Customer Support Manager

Kavak

<div><div><p>Job Information</p>
<ul><div><p>Date Opened</p>
<div>10/01/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Automotive
</div></div><div><p>State/Province</p>
<div>Dubayy (Dubai)
</div></div><div><p>City</p>
<div>Dubai
</div></div><div><p>Zip/Postal Code</p>
<div>337-1500
</div></div><div><p>Country</p>
<div>United Arab Emirates
</div></div></ul></div><div><p>About Us</p>
<div><div><b>Who WE are?</b><br>
KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We<b> </b><b>work smart and make things happen,</b> offering the<b> </b><b>easiest, safest and most transparent experience to buy or sell a car</b>.<br>
<br>
But our journey doesn't stop there: at KAVAK our goal is global! Now <b>our footprint extends to the vibrant GCC region</b><b> </b>as part of our expansion into the Middle East, in the pursuit of our one and only goal: <b>to transform the automotive market around the world.</b><br>
<br>
Today we have more than 180 Kavakees on the GCC team and growing, <b>surrounding ourselves with the best talent</b> to continue <b>building the technology, processes, and products</b> that make us the <b>number one player in the pre-owned car market</b>.<br>
<br>
Wanna join us on this exciting ride?</div><br>
</div><p></p><p>Job Description</p>
<div><p>Key Responsibilities:</p><div></div><p><br>
1. Customer Onboarding:</p><ul><li><br>
Guide customers through the onboarding process, including account setup, document submission, and understanding their needs/preferences.</li><li><br>
Provide clear instructions for completing any required paperwork or digital forms.</li></ul><div></div><p><br>
2. Customer Support:</p><ul><li><br>
Address customer inquiries related to the car buying process via phone, email, or chat.</li><li><br>
Proactively communicate updates on the status of their application or purchase.</li></ul><div></div><p><br>
3. Education &amp; Guidance:</p><ul><li><br>
Explain the car buying process, financing options, and other related services to customers in a straightforward and approachable manner.</li><li><br>
Offer product and service recommendations based on customer preferences and budget.</li></ul><div></div><p><br>
4. Data Management:</p><ul><li><br>
Accurately record and update customer information in CRM tools or company databases.</li><li><br>
Ensure compliance with all data security and confidentiality standards.</li></ul><div></div><p><br>
5. Collaboration:</p><ul><li><br>
Work closely with sales, finance, and support teams to ensure customers are matched with the right options.</li><li><br>
Provide feedback on improving the onboarding experience.</li></ul><div></div><p><br>
Requirements</p><p>
Skills and Qualifications:<br>
<br>
</p><div></div><br>
<p>Experience:</p><ul><li><br>
Previous experience in customer service, onboarding, or a related role (experience in automotive or sales preferred).</li></ul><div></div><p><br>
Skills:</p><ul><li><br>
Excellent verbal and written communication skills.</li><li><br>
Strong organizational skills with attention to detail.</li><li><br>
Ability to manage multiple tasks and prioritize effectively.</li><li><br>
Proficiency in CRM tools and basic digital platforms.</li></ul><div></div><p><br>
Attributes:</p><ul><li><br>
Customer-first mindset with a friendly, approachable attitude.</li><li><br>
Problem-solving skills and the ability to stay calm under pressure.</li><li><br>
Passion for the automotive industry is a plus.</li></ul><div><br>
Do you want to be part of this story?<b> </b><b>Apply now!</b></div></div></div></div><p></p>

Customer Support Representative

Spring Valley

<p>At our company, we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We&rsquo;re looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for purchases. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.</p><p><b>Objectives of this role</b></p><ul><li>Handle a large volume of inbound and outbound calls in a timely manner</li><li>Follow communication scripts and use knowledge of the company&rsquo;s products and services to go off-script when necessary</li><li>Identify customer needs, research issues, resolve complaints, and provide solutions</li><li>Maintain ownership of calls throughout the lifecycle of a caller&rsquo;s request, including follow-ups with escalation team</li><li>Recommend improvements for systems and processes to boost organizational efficiency</li><li>Fluency in <b>Hindi</b> (mandatory)</li><li>Prior experience in <b>telesales, telemarketing, or customer support</b> is a plus.</li></ul><p>Job Type: Full-time</p><p>Pay: AED1,500.00 - AED2,500.00 per month</p><p>Experience:</p><ul><li>customer service: 1 year (Required)</li></ul><p>Language:</p><ul><li>hindi (Required)</li></ul>

Customer Support Hindi (Female)

CREDITCARE CREDIT MANAGEMENT LLC

<p><b>Hiring: CSR/ </b></p><p><b>Company:</b> Creditcare Credit Management<br/><b>Location:</b>Dubai, UAE<br/><b>Salary:</b> Up to AED 3,500<br/><b>Experience:</b> Minimum 1 year in a collection agency</p><p><b>Job Overview:</b></p><p>Creditcare Credit Management is seeking a <b>femaleCustomer Service female</b> to work as a <b>Financial Advisor</b>. The candidate must have strong collection skills and be capable of managing customer debts through structured salary-based repayment plans. She will act as a financial guide, helping clients settle their debts responsibly while maintaining professionalism and empathy.</p><p><b>Key Responsibilities:</b></p><ul><li>Act as a financial advisor to clients with outstanding bank debts</li><li>Use negotiation and collection skills to recover dues from customer salaries</li><li>Develop and implement repayment strategies aligned with clients&rsquo; salary structures</li><li>Maintain accurate records of customer interactions and payments</li><li>Follow up on payment commitments and ensure timely collections</li><li>Meet daily and monthly recovery targets</li><li>Communicate clearly, respectfully, and professionally with all clients</li></ul><p><b>Requirements:</b></p><ul><li>Female candidates only (as per role requirement)</li><li>Minimum <b>1 year of experience</b> in a debt collection agency or sales/ customer Service</li><li>Excellent communication and negotiation skills</li><li>Strong understanding of salary-based repayment systems</li><li>Basic knowledge of UAE banking and credit systems</li><li>Proficient in MS Office and CRM tools</li><li>Ability to manage pressure and work towards deadlines</li></ul><p><b>What We Offer:</b></p><ul><li>Salary up to AED 3,500 per month</li><li>Monthly performance-based incentives</li><li>Supportive and growth-focused work environment</li><li>Training and career development opportunities</li></ul><p>Job Types: Full-time, Permanent, Fresher</p><p>Job Types: Full-time, Permanent</p><p>Pay: AED3,000.00 - AED3,500.00 per month</p>

Customer Support Representative Female

GLOSSY LOUNGE

<p><b>Company Description:</b></p><p>Glossy Lounge, designed and made in the UAE, operates with sustainability at its core, emphasizing natural and eco-friendly fabrics. Our wearable collections and tech innovations are mindful of environmental impact. We are committed to bettering communities by donating time and products to initiatives supporting women and children. Glossy Lounge continuously seeks causes and organizations to support, embodying hope and a collective spirit to empower individuals.</p><p><b>Role Description:</b></p><p>This is a full-time on-site role for FEMALE a Customer Support Representative (Arabic-speaking) located in Dubai. The role involves daily interaction with customers, ensuring their satisfaction, and addressing inquiries through excellent communication and customer service skills. The representative will troubleshoot issues to provide effective solutions and maintain a high level of customer satisfaction.</p><p><b>Qualifications:</b></p><ul><li>Customer Support and Troubleshooting skills</li><li>Customer Satisfaction and Customer Service skills</li><li>Excellent Communication skills</li><li>Ability to work on-site in Dubai</li><li>Proficiency in Arabic and English</li><li>Experience in the retail or fashion industry is a plus</li><li>Strong problem-solving skills and attention to detail</li></ul><p>You may send your application to - ralph@glossylounge.com</p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED3,500.00 per month</p><p>Application Question(s):</p><ul><li>Are you Female?</li></ul><p>Language:</p><ul><li>Arabic? (Required)</li></ul>

Customer Support Representative (Arabic-speaking)

<div><div><p>Job Information</p>
<ul><div><p>Date Opened</p>
<div>09/29/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Automotive
</div></div><div><p>State/Province</p>
<div>Dubayy (Dubai)
</div></div><div><p>City</p>
<div>Dubai
</div></div><div><p>Zip/Postal Code</p>
<div>337-1500
</div></div><div><p>Country</p>
<div>United Arab Emirates
</div></div></ul></div><div><p>About Us</p>
<div><div><b>Who WE are?</b><br>
KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We<b> </b><b>work smart and make things happen,</b> offering the<b> </b><b>easiest, safest and most transparent experience to buy or sell a car</b>.<br>
<br>
But our journey doesn't stop there: at KAVAK our goal is global! Now <b>our footprint extends to the vibrant GCC region</b><b> </b>as part of our expansion into the Middle East, in the pursuit of our one and only goal: <b>to transform the automotive market around the world.</b><br>
<br>
Today we have more than 180 Kavakees on the GCC team and growing, <b>surrounding ourselves with the best talent</b> to continue <b>building the technology, processes, and products</b> that make us the <b>number one player in the pre-owned car market</b>.<br>
<br>
Wanna join us on this exciting ride?</div><br>
</div><p></p><p>Job Description</p>
<div><p>Key Responsibilities:</p><div></div><p><br>
1. Customer Onboarding:</p><ul><li><br>
Guide customers through the onboarding process, including account setup, document submission, and understanding their needs/preferences.</li><li><br>
Provide clear instructions for completing any required paperwork or digital forms.</li></ul><div></div><p><br>
2. Customer Support:</p><ul><li><br>
Address customer inquiries related to the car buying process via phone, email, or chat.</li><li><br>
Proactively communicate updates on the status of their application or purchase.</li></ul><div></div><p><br>
3. Education &amp; Guidance:</p><ul><li><br>
Explain the car buying process, financing options, and other related services to customers in a straightforward and approachable manner.</li><li><br>
Offer product and service recommendations based on customer preferences and budget.</li></ul><div></div><p><br>
4. Data Management:</p><ul><li><br>
Accurately record and update customer information in CRM tools or company databases.</li><li><br>
Ensure compliance with all data security and confidentiality standards.</li></ul><div></div><p><br>
5. Collaboration:</p><ul><li><br>
Work closely with sales, finance, and support teams to ensure customers are matched with the right options.</li><li><br>
Provide feedback on improving the onboarding experience.</li></ul><div></div><p><br>
Requirements</p><p>
Skills and Qualifications:<br>
<br>
</p><div></div><br>
<p>Experience:</p><ul><li><br>
Previous experience in customer service, onboarding, or a related role (experience in automotive or sales preferred) and must be Arabic speakers.</li></ul><div></div><p><br>
Skills:</p><ul><li><br>
Excellent verbal and written communication skills.</li><li><br>
Strong organizational skills with attention to detail.</li><li><br>
Ability to manage multiple tasks and prioritize effectively.</li><li><br>
Proficiency in CRM tools and basic digital platforms.</li></ul><div></div><p><br>
Attributes:</p><ul><li><br>
Customer-first mindset with a friendly, approachable attitude.</li><li><br>
Problem-solving skills and the ability to stay calm under pressure.</li><li><br>
Passion for the automotive industry is a plus.</li></ul><div><br>
Do you want to be part of this story?<b> </b><b>Apply now!</b></div></div></div></div><p></p>

Customer Support Representative - Arabic Speaker

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