customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer support executive Jobs in Lahore

customer support executive

marketing manager

account manager

customer support manager

IGarner System

Job Summary:The Customer Support Executive is responsible for providing exceptional service to customers by handling inquiries, resolving complaints, and ensuring customer satisfaction. This role requires excellent communication skills, patience, and problem-solving ability to deliver a positive customer experience.Key Responsibilities:<ul><li>Respond to customer queries via phone, email, chat, or in-person in a professional and timely manner.</li><li>Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.</li><li>Maintain customer records by updating account information and service history.</li><li>Provide accurate information about products, services, policies, and procedures.</li><li>Escalate unresolved issues to the appropriate department or supervisor.</li><li>Track, manage, and resolve customer service tickets or cases.</li><li>Collect customer feedback and share insights with the management team for service improvement.</li><li>Support sales and operations teams by ensuring smooth customer interactions.</li><li>Meet performance targets such as response time, resolution time, and customer satisfaction scores.</li><li>Ensure compliance with company policies and service standards.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communication, or a related field (preferred).</li><li>Proven experience in a customer service or client-facing role (preferred but not mandatory for freshers).</li><li>Strong communication skills in English [and local language if applicable].</li><li>Proficiency in MS Office and customer service software (CRM tools like Zendesk, Freshdesk, HubSpot, etc.).</li><li>Ability to handle pressure and challenging situations calmly.</li><li>Excellent problem-solving and conflict-resolution skills.</li><li>Strong organizational and multitasking abilities.</li><li>Positive attitude, patience, and empathy.</li></ul>Key Competencies:<ul><li>Customer-oriented mindset</li><li>Professionalism and accountability</li><li>Team collaboration</li><li>Active listening and adaptability</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Support Executive

TekBoox

Tekboox, US based IT Company urgently looking to hire Customer Support ExecutiveResponsibilities:Experience in healthcare customer supportWorking knowledge of insurance providers and their plans Patient scheduling for US DoctorsFamiliarity with EMR/EHR and medical billing systemsStrong communication and customer service skillsFresh graduates with up to 2 years of experienceRequirements:Upto 2 years Professional job experienceMust have &#8288;excellent English communication skillsJob Location &amp; Timing: Location :DHA Y Block Phase 3 Lahore Timing :Night Shift 6pm to 3am (Onsite 5days a week) Interested apply Saddam.hussain@tekboox.comJob Type: Full-timeWork Location: In person

Physicians Revenue Group

Tekboox, US based IT Company urgently looking to hire Resource for Customer Support ExecutiveResponsibilities:Experience in healthcare customer supportWorking knowledge of insurance providers and their plansPatient scheduling for DoctorsFamiliarity with EMR/EHR and medical billing systemsStrong communication and customer service skillsFresh graduates with up to 2 years of experienceRequirements:Upto 2 years Professional job experienceMust have &#8288;excellent English communication skillsJob Location &amp; Timing:Location :DHA LahoreTiming :Night Shift 6pm to 3am (Onsite 5days a week)Interested apply Saddam.hussain@tekboox.comJob Type: Full-timeWork Location: On the road

Nessovo solutions

Experience: 3+ Years Location: Johar Town, Lahore Job Type: Full Time Onsite Working Days: (Monday toSaturday)Job Position: Customer Support Executive We are growing taxi service provider catering to UK clients, ensuring reliable and seamless travel experiences. To strengthen our customer experience, we are hiring energetic Customer Support Executives who can effectively communicate with both customers and drivers, handle queries, resolve issues, and ensure smooth operations.Key Responsibilities<ul><li>Handle inbound and outbound calls, emails, and chats from UK clients and drivers.</li><li>Communicate effectively in fluent English with customers and drivers to ensure smooth ride coordination.</li><li>Negotiate with drivers and customers to resolve fare, timing, or route issues professionally.</li><li>Provide accurate information regarding bookings, cancellations, payments, and services.</li><li>Convince customers by addressing their concerns and offering suitable solutions.</li><li>Maintain a high level of professionalism and empathy while handling customer queries.</li><li>Escalate complex issues to the relevant department when required.</li><li>Keep records of customer interactions and ensure timely follow-up.</li><li>Work closely with operations to ensure customer satisfaction and service quality.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferred, but not mandatory if candidate has strong communication skills).</li><li>Excellent English communication skills (both spoken and written).</li><li>Strong negotiation and convincing power.</li><li>Prior experience in customer support, call center, or client services (preferred).</li><li>Ability to multitask, work under pressure, and resolve conflicts effectively.</li><li>Willingness to work in shifts (as per UK time zones).</li><li>Proficiency in MS Office and basic computer operations.</li></ul>Key Skills:<ul><li>Excellent verbal and written English.</li><li>Negotiation &amp; Persuasion skills.</li><li>Problem-solving &amp; Conflict resolution.</li><li>Active listening and empathy.</li><li>Time management &amp; Multitasking.</li></ul>What We Offer:<ul><li>Competitive basic salary.</li><li>Attractive performance-based incentives/commissions.</li><li>Friendly and collaborative work environment.</li><li>Training and development opportunities.</li><li>Growth within the company.</li></ul>Job Type: Full-timePay: Rs89,000.00 - Rs90,000.00 per monthWork Location: In person

Avari Hotel

We are looking for an experienced IT Support Manager to lead and strengthen our IT infrastructure, ensuring high availability, security, and performance across the organization. The ideal candidate will come from the IT or FinTech sector and have strong expertise in firewalls, networking, system security, and Active Directory, along with proven experience managing IT operations for mid-to-large teams.Key ResponsibilitiesLead daily IT support operations and ensure minimal downtime.Manage and secure network devices, firewalls, and routers for optimal performance.Oversee system security, access controls, and periodic security audits.Administer Active Directory, user management, and group policies.Handle installation, configuration, and troubleshooting of systems and software.Ensure reliable data backup, disaster recovery, and endpoint protection.Collaborate with internal teams to resolve IT issues efficiently.Evaluate and implement new technologies for performance and scalability.Maintain IT asset records, procedures, and documentation.Mentor and guide the IT team to meet departmental goals.RequirementsBachelor&rsquo;s degree in Computer Science, IT, or related field.6&ndash;10 years of IT support and system administration experience, including leadership roles.Strong knowledge of firewalls, networking, and system security protocols.Proficiency in Active Directory, Windows Server, and Microsoft 365.Excellent troubleshooting, communication, and leadership skills.Certifications such as CCNA, CompTIA Security+, or MCSA are preferred.What We OfferCompetitive salary and benefits.Fast-paced and collaborative FinTech environment.Professional growth and learning opportunities.Job Type: Full-timeWork Location: In person

IT Support Manager

Swishtag

Job description:We are looking for an experienced Senior Business Operations Executive to drive our business operations, lead customer support planning, and ensure smooth project execution. This role requires a strategic thinker with strong leadership skills, excellent communication, and a proven ability to manage multiple priorities in a fast-paced environment.Responsibilities:<ul><li>Act as the main officer to lead and provide business operation and customer support planning and activities to meet the SLA.</li><li>Assist in business development and marketing planning including business leads sourcing, business presentation, customers recruitment etc to achieve the assigned KPIs.</li><li>Assist in project management and development especially in business requirement studies and analysis, project communication, project delivery planning, prepare functional specifications, coordinate SIT, UAT and training events between functional teams and the external users or stakeholders.</li><li>Act as a focal person in collaborating between the internal or external stakeholders during the project life cycle.</li><li>Provide user guide, training and knowledge transition to internal and external users.</li><li>Plan and organize roadshows and events to promote the platform to the industry.</li><li>Assist the technical team in terms of functional support, change request management, application versions control, functional documents control etc.</li><li>Adhere to information security policies at all times and where relevant participate in information security initiatives.</li><li>To report any information security weakness or incidents to PIC / Help desk or HOD in timely manner.</li></ul>Qualification:<ul><li>Diploma, Advanced/Higher/Graduate Diploma, Bachelor&rsquo;s Degree, Post Graduate Diploma, Professional Degree, Computer Science/ Information Technology, Accounts, Finance, Business Admin, Finance or equivalent.</li></ul>Experience:<ul><li>Similar experiences in similar business operation and development.</li><li>Experiences in financial audit industry is preferred.</li><li>Experiences in IT project management and security compliance is added advantage</li></ul>Skills:<ul><li>Detail-oriented, customer service oriented, strong analytical and problem solving skill.</li><li>Able to work independently as well as in a team to achieve the company&rsquo;s objectives.</li><li>Responsible, trustworthy and dedicated.</li><li>Strong leadership skills.</li><li>Excellent communication, interpersonal and presentation skills in English.</li><li>Possess good planning and time management skills to ensure deliverable on timely manner.</li><li>Proficient in computer knowledge especially Microsoft Office (Words, Excel &amp; PowerPoint) and internet.</li></ul>Job Type: Full-timePay: From Rs150,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in business operations or business development?</li><li>Are you familiar with SIT (System Integration Testing) and UAT (User Acceptance Testing)? What role did you play in these phases?</li><li>Current Salary</li><li>Expected Salary </li><li>Notice Period</li></ul>Work Location: In person

Senior Business Operation Executive

Brain Telecommunication Ltd

This is a purely technical position that requires prior basic experience in call support within an ISP company. Only candidates who meet the above criteria will have their resumes considered for the next stage.Job Description<ul><li>Good skills (technical, logical, issue probing), soft spoken and good talking behavior required,</li><li>Fresh and experienced both candidates can apply who have:</li><li>Sound networking topologies knowledge</li><li>Good knowledge of Router/Switches (layer 1,2,3)</li><li>Fiber Optics Network (PON/AON)</li><li>Network OSI reference model understanding</li><li>Good knowledge of network services WWW, SMTP, POP, SSH etc.</li><li>Sound hands on troubleshooting tools like ping, nslookup, tracroute, mtr, ipconfig etc</li><li>Hands on practice on technical issues probing</li><li>Managing incoming calls or inquiries/prob issue from prospective customers or clients in a timely manner</li><li>Identify customer&rsquo;s needs/issues, clarify information/provide solution, research every issue and provide solutions and/or alternatives for customer&rsquo;s satisfaction</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Provides customer additional information or explains services</li><li>Discusses products offered and ensures customer satisfaction</li><li>Tactfully handles confrontational or stressful interactions with the customers</li><li>Capture customer&rsquo;s information accurately, update account information, complete supporting paperwork and data entry as required</li><li>Record all activities in ERP</li></ul>Skills Required<ul><li>Customer service</li><li>Product knowledge</li><li>Market knowledge</li><li>Troubleshooting tools (ping, nslookup, tracroute, mtr, ipconfig etc.)</li><li>Quality focus</li><li>Probing Issue (OS, Application, Networking, Infra)</li><li>First Call Resolution</li><li>Documentation skills</li><li>Phone skills</li><li>Listening</li><li>Resolving conflict</li><li>Analyzing information</li><li>Multi-tasking</li><li>Soft Spoken</li><li>Logical</li><li>Communication skills both in Urdu &amp; English.</li><li>Determined &amp; Enthusiastic</li><li>Working independently &amp; facing pressure situations</li></ul>Education, Experience<ul><li>Graduate, computer science is an asset</li><li>Very good knowledge of OS (MS Windows, Linux optional), OSI reference model and IP schemes, Router, Switches and networking topoligies</li><li>Good hands-on networking issue probing tools (ping, tracert, mtr, nslookup, ipconfig)</li><li>Good hands-on remote desktop application (remote desktop, Any Desk etc.)</li><li>Familiarity with office software and phone systems a plus</li><li>Previous experience, especially in related industry, preferred</li><li>Fresh can apply as well</li></ul>We OfferExcellent career growth opportunityA safe and friendly environmentJob securityOn job training providedJob Type: Full-timePay: From Rs42,000.00 per monthWork Location: In person

Customer Support Officer

Explore 1672+ Customer support manager in Lahore this October. Find roles across top companies and apply now to boost your career.

1672 customer support manager jobs IN Lahore

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

IT Support Manager

Senior Business Operation Executive

Customer Support Officer