customer service representative Jobs in Lahore

customer service representative

marketing manager

customer sales representative Jobs in Lahore

customer sales representative

sales coordinator

customer service representative (csr) Jobs in Lahore

customer service representative (csr)

customer support manager

Al Fatah Associates

We are hiring for After Sales Department of Electronics - Manager After SalesExperience should be more than 03 yearsLocation is Head Office, LahoreAfter Sales DepartmentFull Time Onsite RoleGender Male or FemaleAbout the Role. We&rsquo;re seeking a dynamic and customer-focused Manager &ndash; After sales to lead our after-sales support department. You&rsquo;ll be the bridge between our customers and internal teams, ensuring satisfaction, loyalty, and long-term relationships.Key Responsibilities- Lead and manage the after-sales support team to deliver exceptional customer service- Resolve post-purchase inquiries, complaints, and warranty claims efficiently- Monitor customer satisfaction metrics and implement improvement strategies- Collaborate with sales, service, and product teams to enhance customer experience- Develop training programs for support staff to maintain high service standards- Analyze feedback and market trends to inform product and service improvements- Ensure compliance with company policies and service-level agreements- Experience in the electronics industry is a plus1Qualifications- Bachelor&rsquo;s degree in Business Administration, Marketing, or related field- 3 - 10 + years of experience in customer support / after sales management- Strong leadership, communication, and problem-solving skills- Proficiency in MS Office (Excel, Word, Outlook)- Ability to manage cross-functional teams and drive performanceHow to applySend your resume with the Subject Line Manager &ndash; After-sales at khurram.shahzad@alfatah.com.pk of Whatsapp your resume at +92 300 655 3331Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthExperience:<ul><li>Electronics After Sales : 3 years (Preferred)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

After Sales Manager

ORBIN

Job Title: Customer Success &amp; Retention Manager (US Campaign)Job Description:We are seeking a dynamic and results-driven professional to join our team as a Customer Success &amp; Retention Manager (US Campaign). The ideal candidate will be responsible for managing client relationships, driving sales opportunities, and ensuring customer satisfaction across US campaigns. The role requires strong communication, sales acumen, and a solid understanding of SEO, Digital Marketing, and Web Development services.Key Responsibilities:<ul><li>Act as the primary point of contact for clients, ensuring timely support and query resolution.</li><li>Build and maintain strong, long-term client relationships to drive retention and satisfaction.</li><li>Identify new business opportunities, generate leads, and convert prospects into clients.</li><li>Collaborate with the sales and marketing team to drive growth across SEO, Digital Marketing, and Web Development projects.</li><li>Conduct client onboarding, manage expectations, and ensure successful delivery of services.</li><li>Develop account strategies to achieve client goals and align with company objectives.</li><li>Provide regular performance reports, feedback, and upsell opportunities to clients.</li><li>Support the team in achieving monthly and quarterly sales targets for US-based campaigns.</li></ul>Requirements:<ul><li>2+ years of experience in Customer Support, Customer Success, Business.Development, or Sales Development (US campaign preferred).</li><li>Strong understanding of SEO, Digital Marketing, and Web Development services.</li></ul>Skills:<ul><li>Excellent communication, negotiation, and relationship management skills.</li><li>Ability to handle client queries with professionalism and deliver high-quality service.</li><li>Proven track record of meeting sales targets and ensuring client satisfaction.</li><li>Self-motivated, proactive, and results-oriented with a problem-solving mindset.</li></ul>Education:<ul><li>intermediate or bachelors.</li><li>excellent English communication skills</li></ul>benefits:Salary + 6% CommissionTimings:<ul><li>07:00pm - 04:00am (Monday - Friday).</li></ul>Location: Al-Hafeez Shopping Mall, Gulberg, Lahore.Job Type: Full-timeExperience:<ul><li>customer service and retention manager: 2 years (Required)</li></ul>Work Location: In person

Customer Success & Retention Manager(Closer)

Thrive Health

Thrive Health is seeking a Customer Services Manager who will support our growing health &amp; wellness practice by managing client relations (welcoming clients, providing information, managing appointments/billing/correspondence, resolving concerns) and performing administrative duties. This is a front line position that will also work closely with (and provide backup to) the Clinic Practice Manager, as well as the doctors, therapists, and other specialists at the centre.We are conveniently located in Gulberg near the Main Boulevard. Office timings are currently 9am to 6pm (2pm on Saturdays, Sundays closed). We have a friendly female-led work environment and female candidates are encouraged to apply.The right person for this role: 1. Is friendly, approachable, energetic and loves working with children. 2. Conducts herself politely, professionally and with a positive attitude (even under pressure). 3. Communicates effectively with clients, their families, doctors, therapists. 4. Can effectively mediate and solve disputes and handle other challenging communications. 5. Is resourceful, proactive, highly organized, and pays attention to detail. 6. Has good computer skills, including Microsoft OfficeRequirements: At least 1 year of client handling experience preferred. A Bachelor&rsquo;s degree is required. Proficient in English (oral and written).Compensation offered will be commensurate with the candidate&rsquo;s profile.THRIVE is a Centre for Health and Wellbeing that hosts a multi-disciplinary team including psychologists, speech &amp; language pathologists, behaviour therapists, a developmental paediatrician, a psychiatrist, and other professionals all focused on bringing an evidence-based and holistic approach to supporting clients needs. We work with children, adults, their families, and also offer services for school communities including consultancy services, psycho-educational assessments, and tailored trainings &amp; workshops.Job Types: Full-time, FresherPay: Rs45,000.00 per monthApplication Question(s):<ul><li>Why do you think you will be a good fit for this position at THRIVE?</li><li>Why are you interested to work at THRIVE?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Client handling (in-person): 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Customer Services Manager

CrecenTech

The Team Lead will be responsible for managing the day-to-day operations of the customer support team, ensuring customers receive exceptional service. This role includes supervising, coaching, and guiding team members, resolving escalated issues, and collaborating with other departments to enhance the overall customer experience. The ideal candidate will demonstrate strong leadership, a customer-first approach, and proven experience in customer support management.Key ResponsibilitiesTeam Leadership &amp; Supervision<ul><li>Lead, coach, and support a team of customer support representatives.</li><li>Track team performance and provide constructive feedback.</li><li>Conduct performance reviews and implement development plans.</li><li>Build a positive, motivated, and high-performing team culture.</li></ul>Customer Support Operations<ul><li>Oversee daily support activities to ensure timely issue resolution.</li><li>Manage escalated or complex customer concerns with effective solutions.</li><li>Ensure compliance with support policies and standards.</li></ul>Training &amp; Development<ul><li>Design and deliver training programs for both new and existing team members.</li><li>Keep the team informed on product updates, features, and policies.</li><li>Encourage continuous learning and skill development.</li></ul>Quality Assurance<ul><li>Monitor customer interactions to maintain service quality.</li><li>Implement QA processes and corrective measures where needed.</li><li>Identify service gaps and drive improvements.</li></ul>Reporting &amp; Analysis<ul><li>Prepare regular reports on performance, customer feedback, and KPIs.</li><li>Analyze data to spot trends and opportunities for enhancement.</li><li>Share insights and recommendations with senior leadership.</li></ul>Collaboration<ul><li>Partner with Sales, Product, Marketing, and other teams to address customer needs.</li><li>Contribute to cross-functional projects focused on customer experience.</li><li>Act as the main bridge between customer support and other departments.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Communications, or a related field (or equivalent experience).</li><li>3&ndash;5 years in customer support, including at least 2 years in a leadership role.</li><li>Experience managing a high-performing support team.</li><li>Strong leadership, problem-solving, and decision-making skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency with customer support software and CRM tools.</li><li>Ability to analyze data and translate it into actionable steps.</li><li>Strong organizational and time management skills.</li></ul>Employee Benefits:<ul><li>13 Salaries Per Year</li><li>At least two bonuses per year (Eid Bonus)</li><li>Monthly Punctuality Allowance</li><li>Monthly Inflation Allowance</li><li>Performance-Based Bonuses</li><li>Paid Overtime</li><li>Quarterly Leaves encashment</li><li>Annual Leaves Encashment</li><li>Upselling Incentives</li><li>Maternity/Paternity Allowance</li><li>Maternity Leaves</li><li>Wedding Allowance</li><li>Department Based Allowance</li><li>Double salary on Gazetted Holidays</li><li>Special Allowance for Emergency</li><li>Advance Salary on Need Basis</li><li>12 Casual Leaves</li><li>10 Medical Leaves</li><li>10 Annual Leaves</li><li>Dedicated Training</li><li>Birthday celebrations</li><li>Gaming Facility</li><li>Growing &amp; Dynamic Team</li><li>Office Gatherings, Celebrations, and Trips</li><li>5 days a week (work-life balance)</li></ul>Job Location: Link Road Model Town, LahoreJob Timings: 6 PM to 3 AMJob Type: Full-timeWork Location: In person

Team Lead Customer Support

Potato Logics

Job descriptionJob Title: Customer Support RepresentativeLocation: Johar Town, LahoreCompany Name: Potato LogicsPosition Overview: Seeking a Customer Support Representative to deliver exceptional service and resolve inquiries promptly. This role requires strong communication skills, attention to detail, and the ability to handle various customer issues efficiently.Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat promptly.</li><li>Identify and address customer needs to ensure satisfaction.</li><li>Provide accurate information about products, services, and policies.</li><li>Resolve complaints effectively, escalating when necessary.</li><li>Maintain product knowledge and collaborate with other departments.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; college degree preferred.</li><li>Previous customer service experience preferred.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency with computer systems and CRM software.</li><li>Ability to work under pressure and flexibility to work non-traditional hours.</li></ul>Position Type: Full-timeExperience Required: Maximum 1 yearPositions available: 1 Email: hratpotato@gmail.comSalary package: Market competitiveJob Type: Full-timeSalary: Rs20,000.00 - Rs60,000.00 per monthAbility to Commute:<ul><li>Lahore (Required)</li></ul>Ability to Relocate:<ul><li>Lahore: Relocate before starting work (Required)</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per month

customer support

Job descriptionJob Title: Customer Support RepresentativeLocation: Johar Town, LahoreCompany Name: Potato LogicsPosition Overview: Seeking a Customer Support Representative to deliver exceptional service and resolve inquiries promptly. This role requires strong communication skills, attention to detail, and the ability to handle various customer issues efficiently.Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat promptly.</li><li>Identify and address customer needs to ensure satisfaction.</li><li>Provide accurate information about products, services, and policies.</li><li>Resolve complaints effectively, escalating when necessary.</li><li>Maintain product knowledge and collaborate with other departments.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; college degree preferred.</li><li>Previous customer service experience preferred.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency with computer systems and CRM software.</li><li>Ability to work under pressure and flexibility to work non-traditional hours.</li></ul>Position Type: Full-timeExperience Required: Maximum 1 yearPositions available: 1 Email: hratpotato@gmail.comSalary package: Market competitiveJob Type: Full-timeSalary: Rs20,000.00 - Rs60,000.00 per monthAbility to Commute:<ul><li>Lahore (Required)</li></ul>Ability to Relocate:<ul><li>Lahore: Relocate before starting work (Required)</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Closet Stores Pvt. Ltd. (Rental Botique)

We are looking for Customer Support Executive to join our Boutique. Past experience in customer service is needed.Key Responsibilities:1)Answer customer queries and resolve issues through incoming phone calls.2)Engage with potential customers, answer their questions, and provide product information to drive sales and book orders.3)Maintain detailed records of customer interactions, inquiries, and resolutions for future reference.4)Stay updated on product features, specifications, and pricing to effectively assist customers.5)Handle customer inquiries promptly and efficiently, ensuring a high level of customer satisfaction.Salary Package: 30kDays &amp; Time: Monday to Saturday 12pm to 9pm.Qualifications:<ul><li>Minimum 1 year experience in Customer Services.</li><li>Must know about MS Office and Excel. Laptop handling.</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

Customer Support Executive

Explore 1846+ Customer support manager in Lahore this September. Find roles across top companies and apply now to boost your career.

1846 customer support manager jobs IN Lahore

After Sales Manager

Customer Success & Retention Manager(Closer)

Customer Services Manager

Team Lead Customer Support

customer support

customer support

Customer Support Executive