customer support representative Jobs in Lahore

customer support representative

customer service representative Jobs in Lahore

customer service representative

operations manager

assistant sales manager

customer sales representative Jobs in Lahore

customer sales representative

customer support manager

Innovatex Hub Private Limited

Location: Office# 210 Defence Rd, Lda Avenue Phase 1 Lda Avenue, Lahore, 54000, Pakistan (On-site) Employment Type: Full-Time Salary: PKR 50,000 &ndash; 80,000 (Based on experience &amp; skill level)About the RoleWe are hiring a Customer Support &amp; CRM Executive to manage international B2B customer inquiries, maintain CRM records, support quotation processes, and coordinate between our Pakistan digital operations team and UAE commercial office.This role involves structured training during the first month before full operational responsibility is assigned.Important: This is NOT a call center position. Strong written English and professional communication skills are mandatory.Reporting LineYou will report to:<ul><li>Operations Lead / SEO Lead (Pakistan Office)</li><li>Commercial Coordinator (UAE &ndash; Pricing &amp; Approvals)</li></ul>Key ResponsibilitiesMonth 1 &ndash; Training Phase<ul><li>Learn CRM system and lead tagging protocols</li><li>Understand customer segmentation (New / Non-active / Existing)</li><li>Study pricing logic and approval workflow</li><li>Shadow quotation preparation process</li><li>Learn industrial PPE &amp; workwear product portfolio</li><li>Understand coordination process with UAE commercial team</li></ul>Post-Training Responsibilities<ul><li>Handle inbound B2B inquiries (Email, WhatsApp, Website, LinkedIn)</li><li>Maintain accurate CRM records</li><li>Prepare quotations based on approved pricing structure</li><li>Conduct quotation follow-ups professionally</li><li>Coordinate with logistics and UAE commercial team</li><li>Generate weekly operational reports</li><li>Maintain structured documentation of communications</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree (Business, Marketing, Commerce, or related field)</li><li>1&ndash;3 years experience in Customer Support / Sales Support / CRM / E-commerce</li><li>Strong written English (mandatory)</li><li>Proficiency in MS Excel</li><li>Familiarity with CRM systems (Zoho, HubSpot, Odoo preferred)</li><li>Comfortable handling international customers</li></ul>Required Skills<ul><li>Professional email drafting skills</li><li>Strong follow-up discipline</li><li>Ability to manage multiple inquiries efficiently</li><li>Basic understanding of quotation processes</li><li>Commercial awareness</li><li>Problem-solving mindset</li></ul>Preferred (Advantage)<ul><li>Experience in B2B environment</li><li>Textile / PPE / Industrial product exposure</li><li>Experience working with UAE-based operations</li><li>Basic knowledge of international trade processes</li></ul>Why Join Us?<ul><li>International exposure (UAE&ndash;Pakistan operations)</li><li>Structured training &amp; growth pathway</li><li>Professional work environment</li><li>Opportunity to grow into senior operations/commercial roles</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Customer Support & CRM Executive (B2B / International Operations)

Instacare Technologies

InstaCare is looking for a Customer Support Team Lead (B2C) to lead our patient support operations and ensure an excellent experience for patients through calls and WhatsApp. The ideal candidate will guide the support team, maintain service quality, and help improve lead conversion.Responsibilities<ul><li>Lead and support the Patient Support team in daily operations.</li><li>Ensure all incoming patient calls are attended promptly.</li><li>Ensure all WhatsApp inquiries are responded to in a timely and professional manner.</li><li>Be part of the assigned shift and assist patients when required.</li><li>Prepare and manage team shift rosters.</li><li>Ensure proper shift coverage and smooth daily operations.</li><li>Support the team in converting patient inquiries into successful appointments.</li><li>Handle escalated patient concerns professionally.</li><li>Ensure punctuality, discipline, and compliance with company SOPs.</li><li>Guide and support team members whenever required.</li></ul>Requirements<ul><li>Bachelor's degree preferred.</li><li>Minimum 2 years of experience in Customer Support, Call Center, Customer Service, or a similar role.</li><li>Previous team handling experience will be preferred.</li><li>Strong communication, leadership, and problem-solving skills.</li><li>Comfortable working in rotational shifts and a 6-day work week.</li><li>Basic knowledge of Microsoft Office and CRM systems will be an advantage.</li></ul>How to Apply:Apply directly via Indeed Easy Apply or send your CV to:hrmanagerinstacare@gmail.comSubject: Customer Support Team LeadPay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Team Lead

Premio Travel and Tours

Job Summary: We are looking for a motivated and results-driven Assistant Branch Sales Manager to support branch sales operations and help achieve business targets.Responsibilities:<ul><li>Assist in managing daily branch sales activities.</li><li>Support and guide the sales team to meet targets.</li><li>Build and maintain strong customer relationships.</li><li>Monitor sales performance and prepare reports.</li><li>Ensure excellent customer service and branch operations.</li><li>Assist the Branch Manager with administrative and sales tasks.</li></ul>Requirements:<ul><li>Bachelor's degree in Business, Marketing, or a related field.</li><li>2&ndash;5 years of sales experience, preferably in a branch or retail environment.</li><li>Strong communication and leadership skills.</li><li>Ability to work in a target-driven environment.</li><li>Proficiency in MS Office applications.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Assistant Branch Sales Manager

Servaid Pharmacy

Pharmacy ManagerWe are seeking an experienced and motivated Pharmacy Manager to lead the operations of a premium Servaid Pharmacy outlet located on Sharaqpur Road near Al Rehman Garden Phase 2.Key Responsibilities<ul><li>Manage day-to-day pharmacy operations</li><li>Supervise pharmacists, sales staff, cashier and support staff</li><li>Ensure compliance with pharmacy regulations and Servaid SOPs</li><li>Manage inventory, stock levels, stock audits and expiry control</li><li>Handle purchasing, supplier coordination and stock replenishment</li><li>Monitor sales performance and prepare daily and monthly reports</li><li>Ensure excellent customer service and customer satisfaction</li><li>Maintain store cleanliness, organization and professional standards</li><li>Oversee cash handling, inventory accuracy and operational controls</li><li>Lead, train and motivate the pharmacy team</li></ul>Requirements<ul><li>Pharm-D degree with valid registration</li><li>Minimum 5 years of retail pharmacy experience</li><li>Previous managerial or supervisory experience preferred</li><li>Strong knowledge of inventory management and purchasing</li><li>Experience with pharmacy POS and inventory software</li><li>Strong leadership, communication and problem-solving skills</li><li>Ability to independently manage pharmacy operations and staff</li></ul>Preferred Candidate<ul><li>Experience with Servaid Pharmacy or similar retail pharmacy chains</li><li>Strong understanding of retail pharmacy KPIs, inventory control and expiry management</li><li>Experience in purchasing and supplier management</li></ul>Job TypeFull-TimeLocationSharaqpur Road, Near Al Rehman Garden Phase 2, LahoreHow to ApplyInterested candidates are invited to submit their updated CVs at:ahmadmujtaba262@gmail.comPlease mention &quot;Pharmacy Manager Application&quot; in the subject line of your email.Work Location: In person

Pharmacy Manager

Digital Penguin

We are seeking a highly competent and results-driven Floor Manager to lead a team within a fast-paced customer contact and claims environment. The successful candidate will be responsible for driving performance, ensuring compliance, maintaining service quality, and delivering operational excellence across multiple teams. This role requires strong leadership, analytical skills, and a proven track record of managing high-volume customer operations.Key Responsibilities<ul><li>Manage, motivate, and develop a team.</li><li>Conduct daily floor walks and real-time performance management.</li><li>Hold regular coaching sessions, one-to-ones, and performance reviews.</li><li>Identify skill gaps and implement training and development plans.</li><li>Foster a positive, accountable, and high-performance culture.</li><li>Manage disciplinary and performance improvement processes where necessary.</li><li>Ensure smooth day-to-day operation of all assigned teams.</li><li>Monitor staffing levels and resource allocation to meet business demands.</li><li>Manage real-time adherence and productivity.</li><li>Coordinate with recruitment and training teams to support growth and onboarding.</li><li>Implement process improvements to increase efficiency and customer satisfaction.</li><li>Ensure all customer interactions comply with company policies and regulatory requirements.</li><li>Work closely with Quality Assurance teams to improve standards.</li><li>Investigate compliance breaches and implement corrective actions.</li><li>Conduct regular audits of calls, files, and customer interactions.</li><li>Maintain accurate documentation and reporting.</li><li>Produce daily, weekly, and monthly performance reports.</li><li>Analyse trends and identify opportunities for improvement.</li><li>Track team performance against agreed KPIs.</li><li>Present action plans for underperformance and continuous improvement.</li></ul>Key Performance Indicators (KPIs)<ul><li>Team attendance rate: 95%+</li><li>Schedule adherence: 90%+</li><li>Conversion rate: Meet or exceed campaign target.</li><li>Lead-to-case progression rate: Achieve agreed monthly targets.</li><li>Team revenue/contribution targets where applicable.</li><li>Quality assurance score: 90%+</li><li>Compliance score: 100% mandatory compliance adherence</li><li>Employee retention rate: 90%+</li><li>Coaching completion: 100% monthly completion</li><li>Performance review completion: 100% on schedule</li><li>New starter retention (90-day period): 85%+</li><li>Customer satisfaction score (CSAT): 85%+</li></ul>Preferred Qualifications<ul><li>Minimum 3 years' experience as a Floor Manager, Operations Manager, Contact Centre Manager, or similar leadership role.</li><li>Experience managing teams of 20&ndash;100+ staff.</li><li>Strong understanding of performance management and coaching techniques.</li><li>Proven ability to achieve and exceed KPIs.</li><li>Excellent communication and stakeholder management skills.</li><li>Strong analytical and reporting abilities.</li><li>Experience with CRM and workforce management systems.</li></ul>Working Hours &amp; Schedule<ul><li>Shift Timing: 1:00 PM &ndash; 10:30 PM (Mon - Thurs)</li><li>Friday: Half day (2:30PM to 9:30PM)</li><li>Saturday: Half day (2:00PM to 8:00PM)</li><li>Sunday: Off (fixed weekly off)</li></ul>Note: Manadatory to be in the office before 10 mints of shift time.Benefits<ul><li>Company-provided meal (Dinner)</li><li>Supportive &amp; Professional work environment</li><li>Growth opportunities</li><li>Annual Leaves/Paid holidays</li></ul>Experience<ul><li>Team Leadership/Supervisory Experience: 2+ years (Preferred)</li><li>Call Center Operations Management: 2+ years (Preferred)</li></ul>Work Location: [On-site]Apply now if you are a hands-on leader who can effectively monitor team performance, maintain operational discipline, and drive continuous improvement.Do not apply if you don't have BPO/Call center/Contact Center Experience.Pay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Competent Floor Manager

Accountax Accounting & Taxation Services

Business Development Associate &mdash; Accountax (Lahore Office)About the Role Accountax, a UAE-based Audit and Tax Services firm with back-office operations in Lahore, is hiring a Business Development Associate to support our sales and growth initiatives. This is an excellent entry point for early-career professionals looking to build a career in B2B sales, client communication, and lead generation &mdash; with direct exposure to our UAE client base and mentorship from our Business Development Manager.Key Responsibilities<ul><li>Conduct market research to identify potential clients and business opportunities</li><li>Generate leads through cold calling, email outreach, LinkedIn networking, and referrals</li><li>Reach out to prospective clients to introduce Accountax's services</li><li>Schedule meetings, calls, and presentations with potential clients</li><li>Follow up with prospects to maintain engagement and move opportunities forward</li><li>Support the sales team in closing deals and managing client communications</li><li>Track and report progress on lead generation and sales activities</li></ul>Requirements<ul><li>0&ndash;2 years of experience in sales, business development, customer service, or a related field</li><li>Fresh graduates with strong communication skills are encouraged to apply</li><li>Strong verbal and written communication skills in English</li><li>Basic understanding of sales processes and client relationship management</li><li>Self-motivated, target-driven, and eager to learn</li></ul>Education<ul><li>Bachelor's degree in Business Administration, Marketing, Sales, or a related field</li><li>Relevant internships in sales, marketing, or customer engagement are a plus</li></ul>What We Offer<ul><li>Fixed salary of Rs 40,000&ndash;45,000/month plus performance-based incentives</li><li>Direct mentorship and structured onboarding from our BD Manager</li><li>Exposure to international (UAE) clients and cross-border business development</li><li>Clear career progression path within the sales function</li></ul>Industry: Accounting &amp; Taxation Services (UAE-based firm, Lahore back-office) Work Mode: On-site &mdash; Johar Town, Lahore Working Hours: Monday&ndash;Saturday, 10:00 AM &ndash; 7:00 PMPay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Business Development Associate - Accountaxuae (Lahore Office)

Mano Animation Studios

Location: Lahore Job Type: Full-timeJob SummaryWe are seeking a motivated and experienced Business Manager / Assistant Business Manager &ndash; Indenting to join our team in Lahore. The ideal candidate will have a strong background in the pharmaceutical industry and will be responsible for supplier sourcing, market research, business development, and managing key business relationships.Key Responsibilities<ul><li>Lead supplier identification, evaluation, and sourcing initiatives.</li><li>Conduct market research to identify new products, industry trends, and business opportunities.</li><li>Drive business development and expand the company's indenting portfolio.</li><li>Build and maintain strong relationships with suppliers, customers, and internal stakeholders.</li><li>Prepare reports, presentations, and business analyses using MS Office.</li><li>Develop and present Monthly Business Reviews (Supplier-wise, Product-wise, and Customer-wise).</li><li>Assist in preparing the Annual Indenting Budget under the guidance of the Business Manager and COO.</li><li>Coordinate with cross-functional teams to ensure smooth execution of business operations.</li></ul>Requirements<ul><li>Bachelor's degree in Chemistry or Commerce/Business Administration.</li><li>Minimum 5 years of experience in the pharmaceutical industry, preferably in indenting, sourcing, or business development.</li><li>Excellent communication, negotiation, and relationship management skills.</li><li>Strong analytical and reporting abilities.</li><li>Proficient in Microsoft Office applications, particularly Excel and PowerPoint.</li><li>Proactive, professional, and results-oriented approach.</li><li>Preferred age: 25&ndash;35 years (flexible for the right candidate).</li></ul>What We Offer<ul><li>Competitive salary package based on qualifications and experience.</li><li>Opportunity to work with a professional and growth-oriented team.</li><li>Career development and learning opportunities.</li><li>Supportive and collaborative work environment.</li></ul>How to ApplyInterested candidates are encouraged to apply through Indeed or email their updated CV to careers@imrooz.com.Please mention &quot;Business Manager / Assistant Business Manager &ndash; Indenting&quot; in the subject line of your email.Experience:<ul><li>Pharmaceutical Industry: 5 years (Required)</li></ul>Work Location: In person

Assistant Business Manager - Indenting

Explore 195+ Customer support manager in Lahore this July. Find roles across top companies and apply now to boost your career.