customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

sales manager

customer success specialist Jobs in Lahore

customer success specialist

customer support specialist Jobs in Lahore

customer support specialist

customer support manager

Compass Training and Consultancy Pvt. Ltd.

<p><b>Role and Responsibilities</b></p><ul><li>As a Customer Service &amp; Sales Supervisor , you'll be the first point of contact for our valued clients.</li><li>You will also lead 2-3 CS Agents and will closely monitor their performance</li><li>You&rsquo;ll assist them across multiple channels &mdash; including live chat, phone, and email &mdash; to ensure they receive quick, helpful, and friendly support.</li><li>Responding to <b>inbound live chats</b>, phone calls, and emails from customers</li><li>Making <b>outbound calls and follow-ups</b> as needed for case resolutions or sales queries</li><li>Handling inquiries related to orders, returns, products, and general support</li><li>Working closely with internal teams (sales, logistics, technical support) to resolve customer cases</li><li>Logging all customer communications accurately in our CRM system</li><li>Escalating unresolved issues to the appropriate team or Team Manager</li><li>Maintaining a positive, customer-first attitude &mdash; even when challenges arise</li></ul><p><b>Qualifications and Education Requirements</b></p><ul><li>Bachelor&rsquo;s</li></ul><p><b>Key Requirements</b></p><ul><li>Minimum 4 year experience in a similar role.</li><li>A strong <b>communicator</b> &mdash; both written and verbal (fluent English required)</li><li>Comfortable juggling multiple channels &mdash; <b>live chat, phone, and email</b></li><li>Confident using computers and learning new systems quickly</li><li>Detail-oriented, proactive, and a natural problem-solver</li><li>Able to work independently and as part of a collaborative, supportive team</li><li>Passionate about delivering 5-star customer experience.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to Rs200,000.00 per month</p><p>Application Question(s):</p><ul><li>How would you rate your Spoken English (out of 10) </li><li>Which International countries have you covered in Customer Service (USA, UK etc)</li></ul><p>Experience:</p><ul><li>Customer Service : 4 years (Preferred)</li></ul><p>Work Location: In person</p>

Customer Support Supervisor

Avanceon Middle East & South Asia

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We are seeking a Customer Success &amp; Support Lead with a solid engineering background and a strong commercial mindset. Beyond managing the post-sales lifecycle, this role demands someone who can confidently navigate senior stakeholders, influence decision-making, and actively drive revenue expansion through upsells and cross-sells.
 <br/>
 <br/>
 If you excel at building credibility, creating commercial value, and converting customer needs into growth opportunities, you will thrive here.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Success Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own the complete customer lifecycle from onboarding to value realization, renewal, and long-term retention.
  </li>
  <li>
   Develop success plans aligned to measurable business outcomes and customer KPIs.
  </li>
  <li>
   Monitor product adoption, realize value, drive engagement, and intervene proactively to mitigate risks.
  </li>
  <li>
   Conduct structured business reviews, health assessments, and strategic feedback sessions.
  </li>
  <li>
   Build strong executive-level relationships across customer accounts.
  </li>
  <li>
   Drive commercial expansion by understanding customer priorities and aligning them with product capabilities.
  </li>
  <li>
   Strengthen account relationships to secure renewals and minimize churn.
  </li>
  <li>
   Act as the internal &ldquo;customer advocate&rdquo; to ensure performance, service quality, and value delivery remain aligned with commercial objectives
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Support &amp; Operational Excellence
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead front-line support operations ensuring timely resolution of issues with clear, transparent communication.
  </li>
  <li>
   Strengthen support workflows, escalation protocols, and SLAs.
  </li>
  <li>
   Maintain and continuously improve internal knowledge repositories.
  </li>
  <li>
   Work closely with engineering/product teams to resolve technical issues with precision.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Sales, Stakeholder Management &amp; Business Enablement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong sales acumen with the capability to navigate senior stakeholders and steer commercial conversations toward upsell outcomes.
  </li>
  <li>
   Work closely with Sales to shape renewal strategies, negotiate terms, and support commercial proposals.
  </li>
  <li>
   Provide deep customer insights that guide sales positioning and product strategy.
  </li>
  <li>
   Support opportunity scoping, technical clarifications, and solution tailoring during expansion discussions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Engineering (Electrical, Electronics, Mechatronics, Industrial, Software, or related fields).
  </li>
  <li>
   3 to 5 years of experience in customer success, sales, customer support, account management, or technical client-facing roles.
  </li>
  <li>
   Strong technical acumen with ability to interpret solution architectures and operational workflows.
  </li>
  <li>
   Advanced Excel skills; working experience with Jira, HubSpot; and ability to leverage automation tools for reporting and customer management.
  </li>
  <li>
   Proven record of driving commercial conversations, influencing stakeholders, and closing upsell/cross-sell opportunities.
  </li>
  <li>
   Exceptional stakeholder management skills, capable of engaging both operational teams and senior executives with confidence.
  </li>
  <li>
   Excellent communication, negotiation, conflict resolution, and analytical problem-solving skills.
  </li>
 </ul>
</div>


Customer Success & Support Lead

Firm Tech Services

<p>We are looking for customer Support officer for our plaza in shahalam market lahore to manage our website orders and customer support</p><ul><li>Conduct outbound calls to promote products/services and generate leads.</li><li>Respond to inbound customer inquiries in a professional manner.</li><li>Maintain accurate records of customer interactions and sales outcomes.</li><li>Collaborate with marketing and sales teams to refine outreach strategies.</li><li>Meet and exceed weekly and monthly targets.</li><li>Gather customer feedback to improve future campaigns.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in a call centre or telemarketing role.</li><li>Excellent communication and persuasion skills.</li><li>Ability to handle rejection and remain positive.</li><li>Strong multitasking and organizational skills.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs45,000.00 per month</p><p>Work Location: In person</p>

Customer Support & marketing officer (garments)

Geekinn Private Limited

<p><b>What you will do:</b><br/>&middot; Manage and respond to Jira tickets promptly, ensuring all client inquiries and issues are addressed efficiently.</p><p>&middot; Handle task responses with accuracy and attention to detail, meeting client requirements and deadlines.</p><p>&middot; Provide real-time assistance to clients through WhatsApp groups, offering guidance, troubleshooting, and support.</p><p>&middot; Answer incoming client calls, effectively addressing queries, troubleshooting issues, and providing solutions.</p><p>&middot; Make outgoing calls for follow-ups, updates, and resolution of outstanding client issues or tasks.</p><p>&middot; Participate in client meetings to discuss project progress, address concerns, and gather feedback.</p><p>&middot; Respond to client emails, offering timely and professional support and information.</p><p>Collaborate with the implementation team to ensure a smooth transition from implementation to support, understanding client-specific setups and requirements.</p><p><b>What we are looking for:</b><br/>* Bachelor&rsquo;s in Business Administration, Networking, or related field (preferred)<br/>* 1 &ndash; 3 years of experience of customer support (BPO preferred)<br/>* Strong communication and organizational skills<br/>* Good time management and attention to detail<br/>* Familiarity with Jira or similar tools (plus)<br/>* Patient, empathetic, and client-focused attitude</p><p>Regular Working Hours: Monday to Friday (09:30 AM &ndash; 06:30 PM)<br/>(Alternative Saturday)<br/>(Rotational shift: 01:00 PM -10:00 PM as per requirement)</p><p>Apply via email: <b>careers@resourceinn.com</b> &mdash; mention subject line &ldquo;<b>Customer Support executive</b>&rdquo;</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Customer Support Executive

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:</div><div>
Dealer Information Systems Corporation (DIS) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don&rsquo;t have to deal with many vendors but just one full-service company.</div><div>
Division Profile: <div>https://www.discorp.com/</div></div><div>
The Position:<br>
We are seeking a Support Lead with exceptional communication and leadership skills to manage our customer support operations. The ideal candidate will be responsible for ensuring smooth communication with customers, defining and implementing efficient support processes, and leading the support team to deliver high-quality service and quick issue resolution.</div><div><br>
The hired candidate will work out of the Contour Software Lahore office as an extension of the division-based Global Support Team. The Successful Candidate would eventually lead a team of resources having the same skillset.<br>
<br>
Roles and Responsibilities:</div><ul><li>
Maintain a high level of customer satisfaction through proactive follow-ups and transparent communication.</li><li>
Foster strong relationships with key customer contacts to understand recurring pain points and improvement areas.</li><li>
Define, document, and improve support processes to streamline issue handling and enhance efficiency.</li><li>
Implement and enforce processes that ensure consistent service delivery and faster resolution times.</li><li>
Investigate the underlying cause of issues to provide effective and long-term solutions.</li><li>
Collaborate closely with product and engineering teams to ensure smooth issue resolution and feedback loops.</li><li>
Evaluate and prioritize support tickets based on severity, impact, and urgency.</li><li>
Track support metrics and identify trends to proactively improve service quality.</li><li>
Establish best practices for ticket management, prioritization, and customer satisfaction.</li><li>
Provide regular updates on the status of support issues to relevant stakeholders, including timelines for resolution.</li><li>
Recommend and execute improvement initiatives based on data-driven insights.</li><li>
Lead and mentor the support team to build strong technical and communication capabilities.</li><li>
Maintain high availability of the support function during business hours and ensure proper coverage.</li><li>
Identify training needs and ensure team members have the skills to handle evolving customer demands.</li><li>
Participate in agile planning and stand-up meetings as necessary.</li><li>
Perform other duties as may be assigned by management.</li></ul><div>
Skills Required:</div><ul><li>
Bachelor's Degree in Computer Science, Computer Engineering or equivalent technical Degree; or equivalent combination of education and experience.</li><li>
Excellent verbal and written communication skills.</li><li>
Proven experience in defining and improving support processes.</li><li>
Strong leadership skills with the ability to guide a team effectively.</li><li>
Experience using tools such as Jira for issue tracking and workflow management.</li><li>
Analytical mindset with experience in generating and interpreting reports or dashboards.</li><li>
Ability to manage multiple priorities and maintain composure under pressure.</li><li>
Customer-first mindset with the ability to de-escalate and resolve issues.</li><li>
Passion for process improvement and operational excellence.</li><li>
Collaborative approach with a strong sense of accountability.</li></ul><div></div><div>
Work Timings: 07:00 AM to 03:00 PM Pacific Standard Time (6 PM to 2 AM Pakistan Time)</div><div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Software Support - Team Lead

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:</div><div>
Dealer Information Systems Corporation (DIS) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don&rsquo;t have to deal with many vendors but just one full-service company.</div><div>
Division Profile: <div>https://www.discorp.com/</div></div><div>
The Position:<br>
We are seeking a Support Lead with exceptional communication and leadership skills to manage our customer support operations. The ideal candidate will be responsible for ensuring smooth communication with customers, defining and implementing efficient support processes, and leading the support team to deliver high-quality service and quick issue resolution.</div><div><br>
The hired candidate will work out of the Contour Software Lahore office as an extension of the division-based Global Support Team. The Successful Candidate would eventually lead a team of resources having the same skillset.<br>
<br>
Roles and Responsibilities:</div><ul><li>
Maintain a high level of customer satisfaction through proactive follow-ups and transparent communication.</li><li>
Foster strong relationships with key customer contacts to understand recurring pain points and improvement areas.</li><li>
Define, document, and improve support processes to streamline issue handling and enhance efficiency.</li><li>
Implement and enforce processes that ensure consistent service delivery and faster resolution times.</li><li>
Investigate the underlying cause of issues to provide effective and long-term solutions.</li><li>
Collaborate closely with product and engineering teams to ensure smooth issue resolution and feedback loops.</li><li>
Evaluate and prioritize support tickets based on severity, impact, and urgency.</li><li>
Track support metrics and identify trends to proactively improve service quality.</li><li>
Establish best practices for ticket management, prioritization, and customer satisfaction.</li><li>
Provide regular updates on the status of support issues to relevant stakeholders, including timelines for resolution.</li><li>
Recommend and execute improvement initiatives based on data-driven insights.</li><li>
Lead and mentor the support team to build strong technical and communication capabilities.</li><li>
Maintain high availability of the support function during business hours and ensure proper coverage.</li><li>
Identify training needs and ensure team members have the skills to handle evolving customer demands.</li><li>
Participate in agile planning and stand-up meetings as necessary.</li><li>
Perform other duties as may be assigned by management.</li></ul><div>
Skills Required:</div><div></div><ul><li>
Bachelor's Degree in Computer Science, Computer Engineering or equivalent technical Degree; or equivalent combination of education and experience.</li><li>
Excellent verbal and written communication skills.</li><li>
Proven experience in defining and improving support processes.</li><li>
Strong leadership skills with the ability to guide a team effectively.</li><li>
Experience using tools such as Jira for issue tracking and workflow management.</li><li>
Analytical mindset with experience in generating and interpreting reports or dashboards.</li><li>
Ability to manage multiple priorities and maintain composure under pressure.</li><li>
Customer-first mindset with the ability to de-escalate and resolve issues.</li><li>
Passion for process improvement and operational excellence.</li><li>
Collaborative approach with a strong sense of accountability.</li></ul><div></div><div>
Work Timings: 07:00 AM to 03:00 PM Pacific Standard Time (6 PM to 2 AM Pakistan Time)</div><div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Project Manager(Support Lead)

Cakes & Bakes

<p><b>Job Title:</b> MTO Retail Sales (Management Trainee Officer) &mdash; Leading to Branch Manager<br/><b>Location:</b> Lahore<br/><b>Job Type:</b> Full-Time<br/><b>Qualification:</b> Business Graduates (BBA, MBA, B.Com, BS Economics, or equivalent)<br/><b>Experience:</b> 0-1 year (Fresh graduates are encouraged to apply).<br/><b>Skills:</b></p><ul><li>Strong negotiation and communication skills</li><li>Proficiency in MS Office tools, particularly MS Excel</li><li>Basic understanding of retail sales operations and customer relationship management</li><li>Detail-oriented with strong analytical and organizational abilities</li><li>Ability to work independently and collaboratively within a team</li><li>Customer-focused mindset with a passion for sales and business growth</li></ul><p><b>Responsibilities</b>:</p><ul><li>Identify and pursue new business opportunities to achieve retail sales targets</li><li>Build and maintain strong relationships with customers to ensure high satisfaction levels</li><li>Support the retail sales team in executing sales strategies and promotional activities</li><li>Analyze market trends, customer behavior, and competitor offerings to support decision-making</li><li>Prepare sales reports, performance trackers, and dashboards using MS Excel</li><li>Provide accurate product information and assist customers in making informed decisions</li><li>Contribute to achieving team sales objectives and revenue goals</li><li>Participate in structured training and development programs designed to prepare you for a <b>future Branch Manager role</b></li></ul><p><b>About Us</b>:<br/>We are a dynamic and growth-oriented organization seeking a motivated MTO Retail Sales professional to join our team. If you are eager to build a long-term career in retail sales with a clear growth path toward Branch Management, we encourage you to apply.</p><p><b>Why Join Us?</b></p><ul><li>Clear career progression leading to a Branch Manager role</li><li>Hands-on experience in retail sales, operations, and customer management</li><li>Supportive environment with continuous learning and development opportunities</li><li>Competitive salary and benefits package</li></ul><p><b>Join us and take the first step toward a rewarding career in retail sales!</b></p><p><b>Note:</b> Only shortlisted candidates will be contacted for the next stage.</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

MTO Retail Sales (Management Trainee Officer) — Leading to Branch Manager

Explore 1970+ Customer support manager in Lahore this December. Find roles across top companies and apply now to boost your career.