customer service representative Jobs in Lahore

customer service representative

call center representative Jobs in Lahore

call center representative

call center agent

call center manager

customer care representative Jobs in Lahore

customer care representative

customer support manager

Abacus Outsourcing

Abacus is seeking a highly experienced Senior Manager Operations with strong fintech and financial services contact center experience to lead large-scale, high-volume operations. This role is critical to ensuring secure, compliant, and high-quality service delivery across customer-facing fintech support environments.Key Responsibilities<ul><li>Lead end-to-end contact center operations supporting fintech, digital banking, payments, or financial services customers across voice and digital channels.</li><li>Ensure consistent achievement of SLAs, KPIs, CSAT, quality, and regulatory compliance standards (KYC, AML, data security).</li><li>Manage Operations Managers, Team Leads, and cross-functional support teams (QA, WFM, Training).</li><li>Drive workforce planning, productivity optimization, and performance management in high-volume environments.</li><li>Act as a senior escalation point for clients, regulators (where applicable), and internal stakeholders.</li><li>Lead continuous improvement and automation initiatives to enhance efficiency, risk control, and customer experience.</li><li>Ensure strict adherence to data privacy, fraud prevention, and information security policies.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (Master&rsquo;s preferred).</li><li>7&ndash;10+ years of experience in fintech, digital banking, financial services BPO, or regulated contact center operations.</li><li>Strong exposure to SLA-driven, compliance-heavy customer support environments.</li><li>Proven leadership experience managing large, multi-layered operational teams.</li><li>Solid understanding of financial products, customer verification processes, dispute handling, and transaction support.</li><li>Excellent communication, analytical, and stakeholder management skills.</li></ul>Benefits<ul><li>2 Days Off per Week</li><li>EOBI</li><li>Medical &amp; Life Insurance (IPD + OPD)</li><li>Annual, Casual &amp; Sick Leaves</li><li>Performance-Based Annual Increment</li><li>Ramadan Bonus</li><li>Fuel Allowance</li><li>Provident Fund</li></ul>Job Type: Full-timePay: Rs250,000.00 - Rs300,000.00 per monthWork Location: In person

Senior Manager Operations – Call Center (Fintech/BPO)

mahir

Job SummaryMahir Company is a marketplace that provides a variety of home services to customers. We are looking to hire a growth-oriented Operations Supervisor with a startup mindset who can oversee and improve our daily operations. The role involves managing the dispatch team and customer support team, ensuring smooth service delivery, timely order dispatch, and excellent customer experience while continuously improving operational processes as the company grows.Key Responsibilities<ul><li>Supervise and manage the daily activities of the dispatch and customer support teams.</li><li>Ensure all customer service requests are assigned and dispatched to service providers on time.</li><li>Monitor service progress and ensure high-quality service delivery.</li><li>Handle escalated customer issues and resolve operational challenges.</li><li>Coordinate between customers, service providers, and internal teams to ensure smooth operations.</li><li>Identify opportunities to improve processes, efficiency, and customer satisfaction.</li><li>Track operational performance and prepare reports for management.</li><li>Support the company&rsquo;s growth by optimizing workflows and scaling operations.</li><li>Train, guide, and motivate team members to maintain productivity and service standards.</li><li>Ensure company policies and service quality standards are followed.</li><li>Qualifications</li><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).</li><li>2&ndash;4 years of experience in operations, dispatch management, customer support, or service operations.</li><li>Experience in marketplace platforms, logistics, or home services operations is a plus.</li></ul>*Job Type: Full-timePay: Rs50,000.00 - Rs85,000.00 per monthWork Location: In person

Operations Supervisor

Avanceon Middle East & South Asia

<div>
 
 About The Role
 
 
 
 We are looking for a driven
 
 Customer Success &amp; Support Lead
 
 with a strong technical foundation and a proven track record in managing customer journeys end-to-end. This role is ideal for an engineer who has transitioned into customer-facing responsibilities and understands the dynamics of customer retention, satisfaction, and account expansion. You will be responsible for leading customer success operations, orchestrating support activities, and ensuring high-quality customer experiences that contribute directly to business growth. If you are passionate about solving problems, building relationships, and growing accounts&mdash;this role is for you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Customer Success Leadership ∙Own the complete post-sales customer lifecycle, from onboarding to ongoing engagement and retention. ∙Develop and execute success plans aligned with customer objectives and KPIs. ∙Monitor product adoption, user engagement, and overall account health. ∙Drive proactive interactions to mitigate risks, uncover needs, and strengthen customer relationships.
 </li>
 <li>
 Customer Support &amp; Operational Excellence ∙Lead frontline support operations and ensure timely resolution of customer queries and issues. ∙Build and refine support workflows, escalation paths, and SLAs. ∙Maintain a knowledge base and troubleshoot recurring patterns for continuous improvement. ∙Coordinate with engineering and product teams for technical issue resolution.
 </li>
 <li>
 Customer Satisfaction &amp; Growth ∙Conduct periodic health checks, QBRs, and feedback sessions to measure satisfaction and identify improvement areas. ∙Strategically identify upsell, cross-sell, and value-expansion opportunities. ∙Strengthen long-term relationships that drive renewals and minimize churn.
 </li>
 <li>
 Sales &amp; Business Development Enablement ∙Collaborate with sales teams during handovers, renewals, and expansion discussions. ∙Support proposal generation, technical clarifications, and customer-tailored solutioning. ∙Provide customer insights that shape sales strategies and product roadmaps.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering (Electrical, Electronics, Mechatronics, Industrial, Software, or related fields).
 </li>
 <li>
 3&ndash;5 years of experience in customer success, customer support, account management, or technical client-facing roles.
 </li>
 <li>
 Strong technical acumen with the ability to understand solution architectures and operational workflows.
 
 
 </li>
 </ul>
 
 Hands On Experience With Tools
 
 
 
 <ul>
 <li>
 Excel (advanced), Jira, HubSpot, and proficiency in leveraging AI technologies for automation, reporting, and customer communication.
 </li>
 <li>
 Demonstrated experience in handling customers, conflict resolution, upselling, and account growth.
 </li>
 <li>
 Excellent communication, stakeholder management, problem-solving, and analytical skills.
 </li>
 </ul>
</div>

Customer Success & Support Lead

Nessovo solutions

Job Position: Customer Support Executive We are growing taxi service provider catering to UK clients, ensuring reliable and seamless travel experiences. To strengthen our customer experience, we are hiring energetic Customer Support Executives who can effectively communicate with both customers and drivers, handle queries, resolve issues, and ensure smooth operations.Key Responsibilities<ul><li>We are looking for confident and customer-focused professionals to join our UK campaign team. The selected candidates will be responsible for interacting with customers who contact us regarding vehicle rental or vehicle purchase inquiries. The role requires strong communication, persuasion, and client-handling skills to provide excellent customer experience and convert inquiries into successful bookings or sales.</li></ul>Key Responsibilities<ul><li>Handle inbound calls from UK-based customers regarding vehicle rental and purchase inquiries.</li><li>Understand customer requirements and recommend suitable vehicle options.</li><li>Professionally explain rental plans, pricing, terms, and purchase details.</li><li>Build rapport with customers and maintain a high level of customer satisfaction.</li><li>Apply effective sales and negotiation techniques to convert leads into confirmed bookings or sales.</li><li>Maintain accurate records of customer interactions in CRM or internal systems.</li><li>Follow up with potential customers to close pending inquiries.</li><li>Coordinate with internal departments for booking confirmations and documentation.</li><li>Ensure compliance with company policies and UK customer service standards.</li></ul>Required Skills &amp; Qualifications<ul><li>Excellent verbal and written English communication skills (mandatory).</li><li>Strong convincing, negotiation, and interpersonal skills.</li><li>Ability to interact confidently with UK clients.</li><li>Customer handling and problem-solving abilities.</li><li>Basic computer proficiency and command over Microsoft Office.</li><li>Experience using CRM or call management systems is preferred.</li><li>Ability to work in a fast-paced customer service or sales environment.</li></ul>Preferred Experience<ul><li>Prior experience in call center, customer service, vehicle rental, automotive sales, or UK campaign will be an advantage.</li><li>Experience in inbound sales or client dealing roles preferred.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferred, but not mandatory if candidate has strong communication skills).</li><li>Excellent English communication skills (both spoken and written).</li><li>Strong negotiation and convincing power.</li><li>Prior experience in customer support, call center, or client services (preferred).</li><li>Ability to multitask, work under pressure, and resolve conflicts effectively.</li><li>Willingness to work in shifts (as per UK time zones).</li><li>Proficiency in MS Office and basic computer operations.</li></ul>Key Skills:<ul><li>Excellent verbal and written English.</li><li>Negotiation &amp; Persuasion skills.</li><li>Problem-solving &amp; Conflict resolution.</li><li>Active listening and empathy.</li><li>Time management &amp; Multitasking.</li></ul>What We Offer:<ul><li>Competitive basic salary.</li><li>Attractive performance-based incentives/commissions.</li><li>Friendly and collaborative work environment.</li><li>Training and development opportunities.</li><li>Growth within the company.</li></ul>Job Type: Full-timePay: Rs89,000.00 - Rs90,000.00 per monthWork Location: In person

Customer Support Executive

InnovatechHUB

Location: Office# 210 Defence Rd, Lda Avenue Phase 1 Lda Avenue, Lahore, 54000, Pakistan (On-site) Employment Type: Full-Time Salary: PKR 50,000 &ndash; 80,000 (Based on experience &amp; skill level)About the RoleWe are hiring a Customer Support &amp; CRM Executive to manage international B2B customer inquiries, maintain CRM records, support quotation processes, and coordinate between our Pakistan digital operations team and UAE commercial office.This role involves structured training during the first month before full operational responsibility is assigned.Important: This is NOT a call center position. Strong written English and professional communication skills are mandatory.Reporting LineYou will report to:<ul><li>Operations Lead / SEO Lead (Pakistan Office)</li><li>Commercial Coordinator (UAE &ndash; Pricing &amp; Approvals)</li></ul>Key ResponsibilitiesMonth 1 &ndash; Training Phase<ul><li>Learn CRM system and lead tagging protocols</li><li>Understand customer segmentation (New / Non-active / Existing)</li><li>Study pricing logic and approval workflow</li><li>Shadow quotation preparation process</li><li>Learn industrial PPE &amp; workwear product portfolio</li><li>Understand coordination process with UAE commercial team</li></ul>Post-Training Responsibilities<ul><li>Handle inbound B2B inquiries (Email, WhatsApp, Website, LinkedIn)</li><li>Maintain accurate CRM records</li><li>Prepare quotations based on approved pricing structure</li><li>Conduct quotation follow-ups professionally</li><li>Coordinate with logistics and UAE commercial team</li><li>Generate weekly operational reports</li><li>Maintain structured documentation of communications</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree (Business, Marketing, Commerce, or related field)</li><li>1&ndash;3 years experience in Customer Support / Sales Support / CRM / E-commerce</li><li>Strong written English (mandatory)</li><li>Proficiency in MS Excel</li><li>Familiarity with CRM systems (Zoho, HubSpot, Odoo preferred)</li><li>Comfortable handling international customers</li></ul>Required Skills<ul><li>Professional email drafting skills</li><li>Strong follow-up discipline</li><li>Ability to manage multiple inquiries efficiently</li><li>Basic understanding of quotation processes</li><li>Commercial awareness</li><li>Problem-solving mindset</li></ul>Preferred (Advantage)<ul><li>Experience in B2B environment</li><li>Textile / PPE / Industrial product exposure</li><li>Experience working with UAE-based operations</li><li>Basic knowledge of international trade processes</li></ul>Why Join Us?<ul><li>International exposure (UAE&ndash;Pakistan operations)</li><li>Structured training &amp; growth pathway</li><li>Professional work environment</li><li>Opportunity to grow into senior operations/commercial roles</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Customer Support & CRM Executive (B2B / International Operations)

Physicians Revenue Group

Tekboox, a US-based IT company, is urgently looking to hire a Customer Support Executive(US Health Market)Responsibilities:<ul><li>Provide exceptional customer support for healthcare clients.</li><li>Handle patient scheduling for US-based doctors, including appointments, follow-ups, and reminders.</li><li>Manage prior authorization requests by coordinating with insurance providers and verifying required documentation.</li><li>Respond promptly to patient inquiries via phone, email, and chat while maintaining high service standards.</li><li>Possess working knowledge of insurance providers and their plans.</li><li>Be familiar with EMR/EHR platforms and medical billing systems.</li><li>Demonstrate strong communication, problem-solving, and customer service skills.</li></ul>Requirements:<ul><li>Up to 2 years of professional experience.(Freshers with good communication can also apply)</li><li>Excellent English communication skills (spoken and written).</li><li>Candidates with an O/A Levels background or IELTS certification will be preferred</li></ul>Job Location &amp; Timing:<ul><li>Location: DHA Phase 3, Y Block, Lahore</li><li>Shift: Night Shift (6:00 PM to 3:00 AM)</li><li>Work Mode: Onsite, 5 days a week</li></ul>How to Apply:Interested candidates may send their resumes to: saddam.hussain@tekboox.comJob Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Ali Enterprise

We are hiring a dedicated and customer-oriented Customer Inbound Services &amp; Support Representative to manage incoming calls and customer inquiries. The ideal candidate will provide accurate information, resolve concerns professionally, and ensure a smooth customer experience.Key Responsibilities<ul><li>Handle inbound customer calls in a professional manner</li><li>Respond to customer queries and provide accurate service information</li><li>Record and update customer data in the system</li><li>Resolve basic complaints and escalate complex issues</li><li>Maintain service quality standards and response time</li><li>Coordinate with internal departments when required</li></ul><ul><li>Requirements</li><li>Minimum Intermediate / bachelor&rsquo;s degree preferred</li><li>Strong communication skills (Urdu &amp; Basic English)</li><li>Basic computer proficiency</li><li>Good listening &amp; problem-solving ability</li><li>Ability to work onsite in Etihad Town, Raiwind Road</li><li>Fresh candidates can apply (experience preferred)</li></ul>- Preferred Skills<ul><li>Call center or customer service experience</li><li>CRM software handling knowledge</li><li>Professional attitude &amp; teamwork</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Inbound Services & Support

Explore 1136+ Customer support manager in Lahore this March. Find roles across top companies and apply now to boost your career.

1136 customer support manager jobs In Lahore

Senior Manager Operations – Call Center (Fintech/BPO)

Operations Supervisor

Customer Success & Support Lead

Customer Support Executive

Customer Support & CRM Executive (B2B / International Operations)

Customer Support Executive

Customer Inbound Services & Support