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customer support manager

CureMD

<div><div>Job Overview:</div><div></div><div>
The Manager &ndash; Customer Success will lead and elevate the EMR/Oncology Support team by shifting from reactive service to proactive customer partnership. This role serves as a catalyst to enhance team performance, strengthen operational structure, and foster a culture of accountability and growth. The manager will build a high-performing, customer-centric environment by mentoring team members, clarifying processes, and supporting skill development. The role also involves leading strategic initiatives to improve customer experience, streamline workflows, and ensure timely resolution of complex escalations. The ideal candidate is a dynamic leader passionate about coaching teams, optimizing support operations, and delivering consistent value to both customers and the organization.</div><div></div><div>
Job Responsibilities:</div><ul><li><div>
Re-establish role clarity and RACI within 30 days.</div></li><li><div>
Conduct weekly one-on-one meetings and publish individual performance development plans (PDPs) with quarterly targets.</div></li><li><div>
Launch &ldquo;Deep Dive Friday&rdquo; knowledge-sharing sessions with 100% of technical staff presenting within 90 days.</div></li><li><div>
Publicly recognize team wins and reduce negative escalations by 40% within 6 months.</div></li><li><div>
Implement early warning dashboards for the top 10 issues to reduce repeat tickets by 25% within 180 days.</div></li><li><div>
Mentor the Associate Manager on empathetic leadership and change management, co-leading two retrospectives per month.</div></li><li><div>
Hold monthly health checks with Product and Development teams, providing insights to influence the product roadmap.</div></li></ul><div></div><div>
Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree (foreign education is a plus).</div></li><li><div>
5&ndash;6 years of experience in customer success with at least 2 years in a leadership role.</div></li><li><div>
Strong skills in customer success methodologies, performance metrics, and team coaching.</div></li><li><div>
Excellent communication, negotiation, and stakeholder management abilities.</div></li></ul><div></div><div>
Compensation and Benefits:</div><div></div><div>
   Financial:</div><ul><li><div>
Competitive salary and bi-annual bonus.</div></li><li><div>
Fast track and uncapped career growth for high performers.</div></li><li><div>
Company-sponsored vehicle financing (car and bike).</div></li><li><div>
Interest-free loans.</div></li><li><div>
Provident Fund: CureMD matches up to 8% of your base salary.</div></li><li><div>
Fuel Card.</div></li><li><div>
Cellular Allowance.</div></li></ul><div></div><div>
   Health and Wellness:</div><ul><li><div>
In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.</div></li><li><div>
Hospital treatment monitoring by company doctors.</div></li><li><div>
Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).</div></li><li><div>
Exclusive health benefits and discounts at top class clinics and labs.</div></li></ul><div></div><div>
     Supportive Workplace:</div><ul><li><div>
Pick-up and drop-off services for female employees.</div></li><li><div>
In-house daycare facility.</div></li><li><div>
In-house gym and recreational area to unwind.</div></li></ul><div></div><div>
   Continued Learning:</div><ul><li><div>
Company-sponsored trainings, workshops, development programs and retreats.</div></li><li><div>
Paid specialized trainings/certifications.</div></li></ul><div></div><div>
The Difference You&rsquo;ll Make:<br>
<br>
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives. Together, let&rsquo;s save lives.</div></div>

Manager Customer Success - EMR

Filter Sols

<p><b>Company:</b> Filter Security<br/><b>Location:</b> DHA Phase 1 (Walton Road), Lahore<br/><b>Job Type:</b> Full-Time (Office-Based)<br/><b>Salary:</b> Rs. 30,000 &ndash; 40,000 + Performance Bonus</p><p><b>About Us</b></p><p>Filter Security is a growing CCTV Camera Installation company in Lahore, providing security solutions to homes, offices, shops, and warehouses. We receive 100+ daily inquiries through WhatsApp and Facebook and are looking for a dedicated Female Sales &amp; Support Manager to handle leads professionally and convert them into sales.</p><p><b>Job Responsibilities</b></p><ul><li>Handle incoming WhatsApp leads (100&ndash;140 messages daily)</li><li>Respond to customer queries professionally and on time</li><li>Share packages, quotations, and product details</li><li>Follow up with pending leads daily</li><li>Coordinate with technical team for installations</li><li>Maintain lead record in CRM / Excel sheet</li><li>Convert maximum inquiries into confirmed orders</li><li>Maintain polite and confident communication tone</li></ul><p><b>Requirements</b></p><ul><li>Female candidate (Office-Based Job)</li><li>Minimum Intermediate / Bachelor preferred</li><li>Experience in WhatsApp sales or customer support (1+ year preferred)</li><li>Strong communication skills (Urdu + Basic English)</li><li>Fast typing speed</li><li>Basic knowledge of Excel / CRM</li><li>Must be confident in closing sales</li></ul><p><b>What We Offer</b></p><ul><li>Fixed salary + performance-based bonuses</li><li>Friendly working environment</li><li>Growth opportunity into Sales Manager role</li><li>Long-term job stability</li></ul><p><b>Working Hours</b></p><p>Monday to Saturday<br/>11:00 AM &ndash; 7:00 PM</p><p><b>How to Apply</b></p><p>Send your CV via WhatsApp at: <b>+92 3288897888</b><br/>Or apply directly through Indeed.</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

Female WhatsApp Sales & Support Manager

Burq

<div>
 <strong>
  About Burq
  <br/>
  <br/>
 </strong>
 Burq started with an ambitious mission: how can we turn the complex process of offering delivery into a simple turnkey solution.
 <br/>
 <br/>
 We started with building the largest network of delivery networks, partnering with some of the biggest delivery companies. We then made it extremely easy for businesses to plug into our network and start offering delivery to their customers. Now, we're powering deliveries for some of the fastest-growing companies from retailers to startups.
 <br/>
 <br/>
 It's a big mission and now we want you to join us to make it even bigger! 🚀
 <br/>
 <br/>
 We're already backed by some of the Valley's leading venture capitalists, including Village Global, the fund whose investors include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely. We have assembled a world-class team all over the U.S.
 <br/>
 <br/>
 We operate at scale, but we're still a small team relative to the opportunity. We have a staggering amount of work ahead. That means you have an unprecedented opportunity to grow while doing the most important work of your career.
 <br/>
 <br/>
 We want people who are unafraid to be wrong and support decisions with numbers and narrative. Here's a quick overview of what you will be doing:
 <br/>
 <br/>
 <strong>
  Some Of The Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Managing the customer support department's day-to-day functions
  </li>
  <li>
   Responding to escalated customer support issues
  </li>
  <li>
   Implementing customer support processes to enhance customer satisfaction
  </li>
  <li>
   Formulating and revising customer support policies and promote their implementation
  </li>
  <li>
   Informing the team of all new information related to products, procedures, and trends
  </li>
  <li>
   Assessing support statistics and preparing detailed reports on the findings
  </li>
  <li>
   Interviewing and hiring new employees
  </li>
  <li>
   Overseeing and evaluating the team's ongoing training efforts
  </li>
  <li>
   Delivering performance evaluations and following the disciplinary process according to company policy
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience as a customer support/experience Manager, preferably within a similar environment
  </li>
  <li>
   Proven experience in managing a customer support team
  </li>
  <li>
   Thorough knowledge of legislation pertaining to consumer protection
  </li>
  <li>
   Prior experience in a managerial or supervisory role will be advantageous
  </li>
  <li>
   Top-notch oral, written, and interpersonal abilities
  </li>
  <li>
   Well-developed arbitration skills with the ability to remain impartial
  </li>
  <li>
   Affinity for multitasking with precision
  </li>
  <li>
   Capacity to accept and utilize constructive criticism
  </li>
  <li>
   Alignment with our company's values
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 Investing in you 🙏
 <br/>
 <br/>
 <ul>
  <li>
   Competitive salary
  </li>
  <li>
   Medical
  </li>
  <li>
   Educational courses
   <br/>
   <br/>
  </li>
 </ul>
 Generous Time Off 🏝
 <br/>
 <br/>
 At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
</div>


Customer Experience Manager

Motive

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><div><p><b>
About the Role:</b></p>
<p>
Motive is looking for an experienced Associate Manager of Technical Support to join our Global Technical Support Engineering organization. In this role, you will be focused on leading a growing team of highly technical field engineers in addition to leading strategic projects. Developing the team&rsquo;s technical knowledge and soft skills through regular meetings, objectives, and on-the-job coaching will be a critical function of the position. Motive is rapidly growing and will continue to scale at a fast pace</p>
<p><b>
What You&rsquo;ll Do:</b></p>
<ul>
<li>Provide day-to-day management for direct reports, ensuring they can be successful in assigned performance objectives.</li>
<li>Setting team goals in alignment with Technical Support objectives, and assisting direct reports in the definition and attainment of individual goals.</li>
<li>Advocating for customers and defining ways to contribute to the customer experience continually.</li>
<li>Key partner to product teams and development teams, collaborating with engineering to resolve core product issues.</li>
<li>Partner with the support operations and delivery teams to identify, monitor, and report trends.</li>
<li>Build, implement, and improve internal reporting and other processes to optimize team productivity.</li>
<li>Serve as the top-line escalation point for high-priority support cases, including overall triage and management.</li>
<li>Deliver strategic projects on a timely basis.</li>
<li>Report metrics and case management updates to the Technical Support Manager and Director</li>
<li>Speak with customers, if needed, for escalated and urgent inquiries to minimize customer churn</li>
<li>Provide a 360 loopback to Product and Engineering</li>
<li>Create &amp; Contribute to the knowledge base &amp; documentation of the resources and processes</li>
<li>Shared responsibility for Manager On-Call duties as part of a schedule with the other Technical Support Managers.</li>
<li>Proven ability to showcase change and impact on key org-level initiatives.</li>
<li>Learn quickly and adapt to Motive&rsquo;s process and translate it into their own interactions with the team.</li>
</ul>
<p><b>What We&rsquo;re Looking For:</b></p>
<ul>
<li>Minimum 2-3 years of experience in a leadership role.</li>
<li>Excellent verbal and written communication skills and the ability to work effectively in a team environment.</li>
<li>Knowledge in the Motives product line.</li>
<li>Excellent presentation skills coupled with a strong leadership presence.</li>
<li>Communication is a core strength. Heavy focus on using data to articulate a story or an issue.</li>
<li>Excellent time management skills and a strong sense of urgency.</li>
<li>Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; a real passion for solving technical problems.</li>
<li>Experience working with and improving Support ticketing systems, tools, and processes</li>
<li>Flexibility to handle critical cases after hours as needed.</li>
<li>Ability to communicate complex ideas effectively verbally and in writing with both customers and internal stakeholders.</li>
<li>Preferred Skill Set: SFDC Reporting, Tableau, GSuite/MS Office, Data Analytics, etc.</li><br>
</ul></div><div><p><i>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p>
<p><i>
Please review our Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
UK Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p></div></div>

Associate Manager - Technical Support Engineering

Scaleup Connect

<p><b>Job Title</b>: Customer Support Executive (CSE) &ndash; U.S. Market Focus<br/><b>Location</b>: Lahore (On-site)<br/><b>Schedule</b>: Monday to Friday, 7:00 PM &ndash; 4:00 AM<br/><b>Job Type</b>: Full-Time</p><p><b>Job Summary</b>:<br/>ScaleUp Connect is seeking an experienced and results-driven <b>Customer Support Executive (CSE)</b> with a strong focus on supporting sales activities for U.S.-based clients. This is a full-time, on-site position in Lahore where you will be responsible for assisting in sales support, customer inquiries, and post-sale services primarily in the U.S. market. The ideal candidate will be highly customer-centric, with excellent communication skills, the ability to manage client relationships, and a knack for driving sales success.</p><p><b>Key Responsibilities</b>:</p><ul><li><b>Assist in sales support</b> for U.S. clients by managing pre- and post-sale inquiries, providing information, and ensuring a seamless experience.</li><li><b>Respond to customer inquiries</b> related to product offerings, pricing, delivery schedules, and other sales-related questions via phone, email, and chat.</li><li><b>Coordinate between sales teams and clients</b> to ensure accurate and timely follow-up on quotations, orders, and any client requests.</li><li><b>Provide information on product features</b>, benefits, and specifications to U.S.-based clients to help drive purchase decisions.</li><li><b>Track client orders</b>, ensuring they are processed smoothly and delivered on time, and resolve any issues that arise during the process.</li><li><b>Support the sales team</b> by managing and organizing customer information, handling lead generation, and providing administrative support for sales activities.</li><li><b>Escalate complex issues</b> to appropriate departments, ensuring that all customer concerns are addressed and resolved promptly.</li><li><b>Maintain strong relationships</b> with U.S.-based clients, ensuring satisfaction, repeat business, and the cultivation of long-term partnerships.</li><li><b>Provide feedback to the sales team</b> on customer preferences, market trends, and sales-related challenges to improve sales strategies.</li><li><b>Document and track interactions</b> with customers in the CRM system to ensure accurate records and follow-up actions.</li></ul><p><b>Required Skills</b>:</p><ul><li><b>Excellent communication skills</b> in English, with a focus on clear, professional interactions with U.S.-based clients.</li><li><b>Strong organizational skills</b>, with the ability to manage multiple customer inquiries and sales processes at once.</li><li><b>Sales-driven attitude</b> with the ability to assist in driving sales and providing excellent support throughout the sales cycle.</li><li><b>Customer-centric mindset</b>, with a focus on building relationships and resolving issues efficiently.</li><li>Proficiency in <b>CRM software</b> for tracking and managing customer interactions.</li><li>Ability to <b>work independently</b> while coordinating effectively with cross-functional teams such as sales, logistics, and operations.</li><li>Knowledge of <b>sales processes</b>, including lead generation, client follow-up, and order management.</li><li>Ability to <b>learn quickly</b> and stay updated on product features, services, and U.S. market requirements.</li></ul><p><b>Tools/Software</b>:</p><ul><li><b>Required</b>: CRM Software, Microsoft Office (Excel, Word, PowerPoint)</li><li><b>Preferred</b>: Helpdesk or Ticketing Systems (e.g., Zendesk, Freshdesk)</li></ul><p><b>Education &amp; Experience</b>:</p><ul><li><b>Minimum Education</b>: Intermediate or Bachelor&rsquo;s Degree.</li><li><b>Experience</b>: 1&ndash;2 years in customer support or sales support roles, with experience in handling U.S.-based clients.</li></ul><p><b>Additional Information</b>:</p><ul><li>This position requires <b>night shifts</b> from 7:00 PM to 4:00 AM, Monday to Friday, to support U.S. clients in their time zone.</li><li>The role offers an exciting opportunity to be part of a customer-focused team, directly contributing to the growth and success of sales efforts in the U.S. market.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to Rs150,000.00 per month</p><p>Work Location: In person</p>

Customer Support Executive

Analytica-data

<p>We are seeking a motivated and results-driven Sales Agent to promote and sell truck dispatch services to owner-operators and trucking companies. The Sales Agent will be responsible for generating leads, building client relationships, explaining dispatch services, and closing sales to help grow the company&rsquo;s customer base.</p><p>Key Responsibilities</p><p>&middot; Identify and prospect new clients, including owner-operators and fleet owners</p><p>&middot; Present and explain truck dispatch services, pricing, and benefits clearly to potential clients</p><p>&middot; Generate leads through cold calling, email outreach, social media, and referrals</p><p>&middot; Build and maintain strong relationships with new and existing clients</p><p>&middot; Understand client needs and recommend suitable dispatch service packages</p><p>&middot; Follow up with prospects to close sales and onboard new clients</p><p>&middot; Maintain accurate records of leads, sales activities, and client information</p><p>&middot; Collaborate with dispatch and operations teams to ensure smooth client onboarding</p><p>&middot; Meet or exceed monthly and quarterly sales targets</p><p>&middot; Stay informed about trucking industry trends and competitors</p><p>Required Skills and Qualifications</p><p>&middot; Proven experience in sales, telemarketing, or customer acquisition (dispatch or logistics experience is a plus)</p><p>&middot; Strong communication, negotiation, and persuasion skills</p><p>&middot; Ability to explain services in a clear and professional manner</p><p>&middot; Self-motivated, goal-oriented, and able to work independently</p><p>&middot; Comfortable making outbound calls and follow-ups</p><p>&middot; Basic computer skills (CRM systems, email, spreadsheets)</p><p>&middot; Knowledge of the trucking and logistics industry is an advantage</p><p>Preferred Qualifications</p><p>&middot; Experience selling truck dispatch, freight brokerage, or logistics services</p><p>&middot; Existing contacts in the trucking industry</p><p>&middot; Familiarity with owner-operator business needs</p><p>Compensation and Benefits</p><p>&middot; Competitive commission-based or base + commission pay structure</p><p>&middot; Performance bonuses and incentives</p><p>&middot; Opportunities for career growth and advancement</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Support & Sales

Harris Silicone & Glass Pvt. Ltd.

<p><b>Job Title: Sales Coordinator</b></p><p><b>Department:</b> Sales<br/><b>Location:</b> Harris Silicones &amp; Glass Pvt. Ltd., Farooq Industrial Estate, 20-KM Ferozepur Road, Lahore<br/><b>Reporting To:</b> Sales Manager / Head of Sales</p><p><b>Company Overview</b></p><p>Harris Silicones &amp; Glass Pvt. Ltd. is a leading manufacturing company engaged in the production and distribution of silicone sealants, glass products, and related solutions. The company is committed to quality, customer satisfaction, and continuous growth.</p><p><b>Job Summary</b></p><p>The Sales Coordinator will support the Sales team by coordinating sales activities, managing documentation, ensuring smooth order processing, and maintaining effective communication between customers and internal departments.</p><p><b>Key Responsibilities</b></p><ul><li>Provide administrative and coordination support to the Sales team.</li><li>Prepare and process sales orders, quotations, and related documentation.</li><li>Coordinate with production, logistics, and accounts departments to ensure timely order execution and delivery.</li><li>Maintain accurate records of sales data, customer information, and order status.</li><li>Communicate with customers regarding order confirmations, delivery schedules, and inquiries.</li><li>Assist in preparing sales reports and summaries for management.</li><li>Support sales meetings, follow-ups, and internal coordination.</li><li>Handle after-sales coordination and assist in resolving customer issues.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>1 to 3 years of experience in a sales coordination or sales support role, preferably in a manufacturing environment.</li></ul><p><b>Skills &amp; Competencies</b></p><ul><li>Strong communication and coordination skills.</li><li>Good organizational and time-management abilities.</li><li>Proficiency in MS Office and basic ERP/CRM systems.</li><li>Attention to detail and accuracy in documentation.</li><li>Ability to work under pressure and meet deadlines.</li><li>Team-oriented with a customer-focused approach.</li></ul><p><b>How to Apply</b></p><p>Interested candidates may share their updated CV at:<br/>https://hsxtech-hsg.odoo.com/jobs/sales-coordinator-108</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Sales Coordinator

Explore 491+ Customer support manager in Lahore this February. Find roles across top companies and apply now to boost your career.