customer support representative Jobs in Lahore

customer support representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer services specialist Jobs in Lahore

customer services specialist

sales manager

customer support manager

StoneFly Private Limited

Key Responsibilities<ul><li>Customer Support: Resolve queries promptly and accurately via phone, chat, or email.</li><li>Ticket Management: Process support tickets and escalate complex issues to Tier 2 technical teams.</li><li>Quality &amp; Compliance: Maintain high Customer Satisfaction (CSAT) scores while strictly following data and compliance guidelines.</li><li>Customer Retention &amp; Sales: Identify upselling or cross-selling opportunities (depending on the project).</li><li>Shift Adaptability: Work in rotational shifts (morning, evening, or night) depending on the regional time zone (e.g., UAE or US).</li></ul>Typical Requirements<ul><li>Education: Minimum Intermediate/A-Levels, though Bachelor&rsquo;s degrees are generally preferred.</li><li>Communication: Excellent verbal and written English or Urdu skills. For international campaigns, an American or neutral accent is highly valued.</li><li>Experience: Prior customer service or BPO experience is a plus, though fresh graduates can also apply</li></ul>Compensation &amp; Perks<ul><li>Salary Range: PKR 45,000 with uncapped commission.</li><li>Incentives: Performance-based bonuses and shift allowances.</li></ul>Pay: Rs45,000.00 per monthWork Location: In person

Customer Support Executive

ZH CUISINES (PRIVATE) LIMITED

Job description:Job Position: Customer Success ManagerDepartment: OperationsLocation: SALT PakistanEmployment Type: Full-TimeJob SummarySALT Pakistan is looking for a proactive and customer-focused Customer Success Manager to ensure exceptional customer experiences across all service channels. The ideal candidate will be responsible for handling customer complaints and feedback, managing relationships with delivery platforms such as Blink and Foodpanda, and coordinating events and catering inquiries.This position is suitable for Fresh Graduates with strong communication skills, while candidates with 1&ndash;2 years of relevant experience will be preferred.Key Responsibilities<ul><li>Handle customer complaints, concerns, and feedback professionally and ensure timely resolution.</li><li>Monitor customer satisfaction and maintain a high standard of guest experience.</li><li>Manage and respond to customer reviews received through social media, delivery platforms, and other channels.</li><li>Coordinate with restaurant operations teams to resolve customer issues effectively.</li><li>Manage relationships and daily coordination with delivery partners including Blink and Foodpanda.</li><li>Monitor delivery platform performance, customer ratings, and service quality.</li><li>Handle event and catering inquiries from initial contact to successful execution.</li><li>Coordinate with operations and kitchen teams for catering orders and special events.</li><li>Maintain records of customer complaints, resolutions, and service performance.</li><li>Prepare regular reports on customer feedback, complaints, and improvement opportunities.</li><li>Identify trends and recommend solutions to improve customer experience.</li><li>Support marketing and operational teams during promotional campaigns and events.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.</li><li>Fresh Graduates are encouraged to apply.</li><li>1&ndash;2 years of experience in customer service, hospitality, restaurant operations, or customer relations will be preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to manage multiple tasks and work in a fast-paced environment.</li><li>Proficiency in Microsoft Office and Google Workspace.</li></ul>Skills Required<ul><li>Customer Service</li><li>Complaint Handling &amp; Resolution</li><li>Communication Skills</li><li>Relationship Management</li><li>Event Coordination</li><li>Catering Management</li><li>Foodpanda &amp; Blink Coordination</li><li>Problem Solving</li><li>Reporting &amp; Documentation</li><li>Time Management</li><li>Team Collaboration</li></ul>Work Location: In personPay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Success Specialist

Spell Engineering

We are seeking a professional and customer-focused Customer Service Representative to support customers using our Online Travel Agency platform. The CSR will assist customers with flight and hotel searches, reservations, payments, ticket confirmations, booking changes, cancellations, refunds, and other travel-related inquiries.The ideal candidate should have excellent communication skills, basic knowledge of airline reservations and ticketing, and the ability to resolve customer concerns professionally through phone, email, live chat, and WhatsApp.Key Responsibilities Customer Support<ul><li>Respond promptly to customer inquiries through phone calls, email, live chat, and WhatsApp.</li><li>Guide customers through the online booking and payment process.</li><li>Provide accurate information about flights, hotels, fares, baggage allowances, travel dates, and booking conditions.</li><li>Assist customers who experience booking, payment, confirmation, or website-related issues.</li><li>Maintain a professional and helpful attitude during every customer interaction.</li></ul>Reservations and Ticketing<ul><li>Assist customers with domestic and international flight and hotel reservations.</li><li>Verify passenger names, travel dates, routes, contact details, and payment information before confirming a booking.</li><li>Provide booking references, e-tickets, invoices, and travel itineraries.</li><li>Explain fare rules, baggage policies, ticketing deadlines, cancellation terms, and applicable penalties.</li><li>Coordinate with the ticketing or operations team when manual action is required.</li><li>Follow up on incomplete, failed, or pending bookings.</li></ul>Changes, Cancellations and Refunds<ul><li>Assist customers with date changes, rebooking, cancellations, voids, and refund requests.</li><li>Explain applicable airline or supplier fees before processing a request.</li><li>Coordinate with airlines, hotels, consolidators, and suppliers to resolve booking issues.</li><li>Track refund cases and provide customers with regular status updates.</li><li>Escalate complicated or urgent cases to the Operations Manager.</li></ul>Schedule Changes and Disruptions<ul><li>Inform customers about flight schedule changes, cancellations, delays, and other travel disruptions.</li><li>Help customers understand available rebooking or refund options.</li><li>Handle urgent travel cases calmly and provide practical solutions.</li><li>Maintain proper records of all communication and actions taken.</li></ul>Sales and Additional Services<ul><li>Recommend suitable flights, hotels, car rentals, travel insurance, airport transfers, and holiday packages.</li><li>Inform customers about relevant promotions and special offers.</li><li>Encourage customers to complete pending bookings.</li><li>Support the company in achieving booking-conversion and customer-retention targets.</li></ul>Records and Compliance<ul><li>Record customer conversations, booking details, payments, complaints, and follow-up activities accurately.</li><li>Follow company procedures, fare rules, supplier policies, and data-protection requirements.</li><li>Protect customer, passenger, and payment information.</li><li>Report suspicious transactions, duplicate bookings, or possible fraud.</li><li>Keep customer cases updated in the CRM or support system.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent education preferred.</li><li>Previous customer-service experience, preferably with an OTA, travel agency, airline, or call center.</li><li>Strong spoken and written English.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Basic knowledge of airline reservations, ticketing, airport codes, and fare rules.</li><li>Good computer skills, including email, online booking systems, CRM software, and Microsoft Office.</li><li>Ability to manage multiple customer cases and work accurately under pressure.</li><li>Willingness to work evening, night, weekend, and holiday shifts when required.</li></ul>Preferred Skills<ul><li>Experience with Duffel, Amadeus, Sabre, Travelport, or another reservation system.</li><li>Knowledge of domestic and international flight routes.</li><li>Experience handling ticket changes, cancellations, exchanges, and refunds.</li><li>Understanding of online payments, failed transactions, and chargebacks.</li><li>Experience selling flights, hotels, travel insurance, or holiday packages.</li><li>Fluency in Urdu and English; additional languages are an advantage.</li></ul>Key Performance Indicators<ul><li>Customer response time</li><li>Customer satisfaction rate</li><li>Case-resolution time</li><li>Booking accuracy</li><li>Booking-conversion rate</li><li>Number of successfully resolved cases</li><li>Complaint and escalation rate</li><li>Compliance with company and supplier procedures</li></ul>Employment DetailsEmployment Type: Full-Time Department: Customer Support / Operations Work Location: Lahore, Pakistan Reporting To: Operations Manager Work Schedule: Night ShiftWork Location: In person

Customer Service Representative (CSR) – Travel Agency

Tibbi Pvt LTD

Aesthetics Lab is one of Pakistan's leading aesthetic and skincare organizations, committed to providing premium aesthetic treatments and high-quality skincare products. We are looking for a dynamic and results-driven Sales Manager to lead our sales operations, drive revenue growth, and build strong customer relationships.Key Responsibilities<ul><li>Develop and implement effective sales strategies to achieve monthly and annual revenue targets.</li><li>Lead, mentor, and motivate the sales team to maximize performance and productivity.</li><li>Identify new business opportunities and expand the company's customer base.</li><li>Monitor sales performance, prepare reports, and present actionable insights to management.</li><li>Build and maintain strong relationships with key clients, distributors, and business partners.</li><li>Collaborate with the Marketing team to execute sales campaigns and promotional activities.</li><li>Conduct market research to identify industry trends, competitor activities, and customer needs.</li><li>Ensure high levels of customer satisfaction through excellent service and after-sales support.</li><li>Forecast sales, manage budgets, and ensure efficient use of resources.</li><li>Develop and implement sales KPIs and performance improvement plans.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred).</li><li>5&ndash;7 years of proven experience in sales, with at least 2 years in a managerial role.</li><li>Experience in healthcare, aesthetics, cosmetics, skincare, pharmaceuticals, or retail sales will be preferred.</li><li>Strong leadership, negotiation, and team management skills.</li><li>Excellent communication, presentation, and interpersonal abilities.</li><li>Proficiency in Microsoft Office, CRM software, and sales reporting tools.</li><li>Ability to analyze sales data and make strategic business decisions.</li><li>Results-oriented with excellent problem-solving and decision-making skills.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional growth and career development opportunities</li><li>Collaborative and innovative work environment</li><li>Employee discounts on company services and products</li></ul>Application Question(s):<ul><li>How many years do you have Experience in Sales Manager?</li><li>Does Garden town Suitable to you. </li><li>What's your Last/Current Salary. </li><li>What's your Expected Salary. </li></ul>Work Location: In person

Sales Manager

UDHC Lahore

Job Description &mdash;Project ManagerDepartment: PMO Industry: Healthcare Software / Health Technology Reports To: Head of IT Operations Employment Type: Full-time (On-Site, Lahore) Experience Required: 4&ndash;7 years in software project management, including at least 2 years managing cross-functional technology projectsThe Project Manager will manage project execution from initiation through deployment and post-release stabilization. In a healthcare software environment, the role must also ensure that project activities consider patient-data privacy, security, regulatory requirements, clinical workflows, and operational risk.Key Responsibilities:<ul><li>Define project scope, objectives, project plans, deliverables, milestones, dependencies, acceptance criteria and deployment, and closure.</li><li>Coordinate the work of software developers, QA engineers, designers, DevOps engineers, business analysts, implementation teams, and support personnel.</li><li>Confirm that completed deliverables meet agreed functional and non-functional requirements.</li><li>Conduct project kick-off meetings, daily or weekly progress meetings, sprint reviews, retrospectives, and stakeholder updates.</li><li>Remove delivery blockers and escalate issues that cannot be resolved at the project level.</li><li>Manage projects using Agile, Scrum, Kanban, Waterfall, or hybrid delivery methodologies as appropriate.</li><li>Support sprint planning, backlog refinement, estimation, release planning, and sprint execution.</li><li>Identify technical, operational, regulatory, resource, schedule, vendor, and customer-related risks.</li><li>Define risk owners, mitigation actions, contingency plans, and escalation</li><li>Facilitate demonstrations, review meetings, steering-committee meetings, and customer acceptance sessions.</li></ul>Required Qualifications:<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, Software Engineering, Business Administration, Project Management, or a related discipline.</li><li>4&ndash;7 years of project-management experience in software development or technology delivery.</li><li>Strong understanding of the software development lifecycle.</li><li>Experience using project-management and collaboration tools such as Jira, Confluence, Microsoft Project, Azure DevOps, Trello, or similar platforms.</li><li>Experience in healthcare software, telehealth, electronic health records, remote patient monitoring, practice-management systems, or clinical applications.</li><li>Project Management Professional, PRINCE2, Certified ScrumMaster, PMI-ACP, or equivalent certification.</li></ul>What We Offer:&middot; Opportunity to work on real-world healthcare application&middot; Learning and growth under experienced professionals&middot; Friendly and collaborative work environmentSend your CVs at resume@udhc.netWork Location: In person

Project Manager

Eggspectation

<ul><li>Assist the Restaurant Manager in daily operations to ensure smooth service.</li><li>Lead and motivate the team to achieve service and sales targets.</li><li>Ensure high standards of food quality, hygiene, and customer satisfaction.</li><li>Handle guest concerns promptly and professionally.</li><li>Support staff training, scheduling, and performance management.</li></ul>Requirements:<ul><li>3&ndash;5 years&rsquo; experience in a supervisory/management role in the hospitality or restaurant industry.</li><li>Excellent communication and leadership skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to work flexible hours, including weekends and holidays.</li></ul>What We Offer:<ul><li>Competitive salary &amp; benefits.</li><li>Career growth opportunities.</li></ul>Location: Pine Avenue Road, Khayaban e Amin, Near Lake City - LahoreJob Type: Full-timeWork Location: In person

Assistant Restaurant Manager (Fine Dine Background)

Amtech Systems Pakistan

ob Description: Sales Executive &ndash; Touch Pro+ (Interactive Displays &amp; Kiosk Solutions)Job Title: Sales Executive &ndash; Interactive Displays &amp; Kiosk Solutions Department: Sales &amp; Business Development Location: Pakistan Reports To: Business Unit Head &ndash; Touch Pro+About the RoleWe are looking for a dynamic and results-driven Sales Executive to promote and sell Touch Pro+ Interactive Displays, Digital Kiosks, Smart Classroom Solutions, and Digital Signage across Pakistan. The ideal candidate will be responsible for generating new business, managing customer relationships, conducting product demonstrations, and achieving monthly sales targets.Key Responsibilities<ul><li>Identify and develop new business opportunities in assigned territories.</li><li>Generate leads through cold calling, referrals, networking, and customer visits.</li><li>Promote Touch Pro+ Interactive Displays, Kiosk Solutions, and related AV products.</li><li>Conduct product presentations, demonstrations, and solution consultations.</li><li>Prepare quotations, proposals, and tender documentation.</li><li>Follow up on inquiries and convert leads into sales.</li><li>Maintain and update all customer interactions and opportunities in the CRM system.</li><li>Build strong relationships with corporate clients, educational institutions, government organizations, healthcare, retail, hospitality, and system integrators.</li><li>Coordinate with technical and pre-sales teams for solution design.</li><li>Achieve monthly, quarterly, and annual sales targets.</li><li>Monitor competitor activities and provide market intelligence.</li><li>Attend exhibitions, seminars, and customer events to generate business.</li><li>Ensure timely collection of payments and maintain healthy customer accounts.</li><li>Submit daily activity reports and weekly sales forecasts.</li></ul>Target Markets<ul><li>Education (Schools, Colleges &amp; Universities)</li><li>Corporate Offices</li><li>Government &amp; Public Sector</li><li>Healthcare</li><li>Retail &amp; Shopping Malls</li><li>Hospitality</li><li>Manufacturing</li><li>Banking &amp; Financial Institutions</li><li>System Integrators &amp; IT Partners</li></ul>Required Qualifications<ul><li>Bachelor's degree in Business Administration, Marketing, IT, or a related field.</li><li>2&ndash;5 years of B2B sales experience (IT, AV, Digital Signage, or Technology Solutions preferred).</li><li>Strong communication, negotiation, and presentation skills.</li><li>Good understanding of Microsoft Office and CRM systems.</li><li>Valid driving license and willingness to travel.</li></ul>Preferred ExperienceExperience selling one or more of the following:<ul><li>Interactive Displays</li><li>Digital Kiosks</li><li>Digital Signage</li><li>LED Displays</li><li>Video Conferencing Solutions</li><li>Audio Visual Equipment</li><li>IT Hardware</li><li>Smart Classroom Solutions</li></ul>Key Performance Indicators (KPIs)<ul><li>Monthly sales revenue achieved</li><li>Number of new customers acquired</li><li>Number of qualified leads generated</li><li>Customer meetings conducted</li><li>Product demonstrations completed</li><li>Quotations submitted</li><li>Proposal-to-order conversion rate</li><li>Gross profit margin</li><li>Payment collection performance</li><li>CRM data accuracy and reporting compliance</li></ul>Skills Required<ul><li>Excellent communication and interpersonal skills</li><li>Strong sales and negotiation abilities</li><li>Solution-selling approach</li><li>Time management and planning</li><li>Customer relationship management</li><li>Presentation and demonstration skills</li><li>Problem-solving mindset</li><li>Self-motivated and target-oriented</li></ul>Compensation<ul><li>Competitive basic salary</li><li>Attractive sales commission</li><li>Quarterly performance incentives</li><li>Fuel and travel allowance (where applicable)</li><li>Mobile allowance</li><li>Training and career development opportunities</li></ul>Career GrowthSuccessful Sales Executives may progress to:<ul><li>Senior Sales Executive</li><li>Regional Sales Manager</li><li>Business Development Manager</li><li>National Sales Manager</li><li>Business Unit Head &ndash; Touch Pro+</li></ul>This role is ideal for energetic sales professionals who enjoy consultative B2B selling and are passionate about helping organizations adopt modern collaboration, smart classroom, and self-service kiosk technologies.Pay: Rs50,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Last drawn salary?</li></ul>Experience:<ul><li>Sales: 2 years (Preferred)</li></ul>Work Location: In person

IT Sales Executive

Explore 247+ Customer support manager in Lahore this August. Find roles across top companies and apply now to boost your career.