quality assurance engineer

senior analyst

customer support quality analyst

Point Wild (Formerly Pango Group)

<div>
 Point Wild helps customers monitor, manage, and protect against the risks associated with their identities and personal information in a digital world. Backed by WndrCo, Warburg Pincus and General Catalyst, Point Wild is dedicated to creating the world's most comprehensive portfolio of industry-leading cybersecurity solutions. Our vision is to become THE go-to resource for every cyber protection need individuals may face - today and in the future.
 
 
 Join us for the ride!
 
 
 
 About the Role:
 
 
 
 We are looking for a detail-oriented and analytical
 
 Customer Support Quality Analyst
 
 in
 
 Pune, India
 
 . In this role, you will be responsible for ensuring our support team consistently delivers high-quality service, playing a crucial part in maintaining customer loyalty and satisfaction.
 
 
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 Reporting Line:
 
 You will report directly to the Outsource &amp; Support Project Manager / Support Team Lead.
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 Location:
 
 This is a 100% on-site, in-office position based in Pune, India. Please note that we are only considering candidates who are currently located in Pune - relocation assistance is not provided for this role.
 
 
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 </ul>
 
 Day to Day:
 
 
 
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 Quality Auditing:
 
 Monitor and evaluate customer interactions across phone, email, chat, and social media to ensure they align with our quality standards.
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 Feedback &amp; Calibration:
 
 Provide regular, constructive feedback to the Outsource &amp; Support Project Manager and the HQ Support Department to drive performance.
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 Data Analysis:
 
 Work with management to prepare detailed reports on quality metrics and agent performance, identifying trends and recurring service issues.
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 Process Enhancement:
 
 Participate in the development of QA standards and recommend updates to policies or procedures that will improve the overall customer experience.
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 Insights Management:
 
 Gather and analyze customer feedback to identify service strengths and weaknesses, offering actionable suggestions for improvement.
 </li>
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 Compliance &amp; Best Practices:
 
 Ensure all support interactions remain compliant with industry regulations and stay updated on evolving support best practices.
 
 
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 </ul>
 
 What you bring to the table:
 
 
 
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 At least 1 year of experience
 
 in a Quality Assurance role, specifically within a high-volume contact center environment.
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 Strong skills in data analysis with the ability to identify trends and translate them into practical recommendations.
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 A solid understanding of QA frameworks, quality scoring methods, and customer experience (CX) principles.
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 The ability to manage your own priorities and produce accurate QA outputs within agreed timelines without constant supervision.
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 Fluent English
 
 (written and verbal) with the ability to deliver clear, constructive feedback to agents and stakeholders.
 
 
 </li>
 </ul>
 
 It would be great if you also had:
 
 
 
 <ul>
 <li>
 Hands-on experience with platforms such as Scorebuddy, Klaus, or EvaluAgent, or similar tools to complete quality reviews and reporting.
 </li>
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 Familiarity with cybersecurity, VPNs, or SaaS products, which will help when assessing technical support cases.
 </li>
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 Experience working with cross-functional teams and stakeholders located in the UK or other international regions.
 
 
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 </ul>
 
 As part of Point Wild, you will:
 
 
 
 
 Solve real customer problems
 
 . Point Wild's point solutions allow consumers to address their immediate cyber protection needs. Our mandate is to continuously anticipate our customers' evolving digital security needs to create best-in-class solutions aimed at keeping them safe.
 
 
 
 See your impact.
 
 We are a scrappy, nimble organization where individual contributions are needed and valued. You will see your impact every day.
 
 
 
 Accelerate your career.
 
 As we expand, you will have the opportunity to learn new technologies, products, and markets in a fast-paced, growth-oriented environment.
 
 
 Most importantly, you'll get to work with other talented people at a company where people matter. If you want to put your fingerprint on an organization and leapfrog your growth, this is the place for you.
 
 
 In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination or harassment based on "protected categories," Point Wild is committed to being an inclusive community where all feel welcome. Whether blatant or hidden, barriers to success have no place at Point Wild.
 
 
 Important privacy information for United States based job applicants can be found here.
</div>

Customer Support Quality Analyst

Valkyrie People Consulting

<div>
 
 
 Job Title:
 
 Data Analyst
 
 
 
 Location:
 
 Pune, India
 
 
 
 Industry:
 
 Automotive
 
 
 
 Experience:
 
 3+ years of experience in data analysis, preferably within the automotive or manufacturing sector.
 
 
 
 Position Overview:
 
 
 
 The Data Analyst will be responsible for gathering, analyzing, and interpreting data to help the automotive company improve its operations, optimize supply chains, enhance customer satisfaction, and make informed business decisions. This role requires a strong background in data analysis techniques and tools, as well as a solid understanding of the automotive industry. The Data Analyst will work closely with cross-functional teams, including operations, marketing, sales, and finance, to provide insights that drive business performance and efficiency.
 
 
 
 Key Responsibilities:
 
 
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 Data Collection &amp; Management:
 
 Collect, clean, and manage data from various sources, including production data, sales data, customer feedback, and supply chain metrics.
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 Data Analysis:
 
 Analyze large datasets to identify trends, patterns, and correlations. Use statistical tools to interpret data and provide actionable insights for process improvement and business decisions.
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 Performance Monitoring:
 
 Develop and monitor key performance indicators (KPIs) related to production efficiency, sales performance, customer satisfaction, and other business operations.
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 Reporting &amp; Visualization:
 
 Create clear and concise reports, dashboards, and visualizations to communicate findings to business leaders and stakeholders.
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 Predictive Analytics:
 
 Use predictive modeling and machine learning techniques to forecast demand, optimize inventory levels, and identify potential issues in production or supply chains.
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 Collaboration:
 
 Work closely with production, supply chain, sales, and marketing teams to identify opportunities for efficiency improvements and support data-driven decision-making processes.
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 Market &amp; Customer Analysis:
 
 Analyze customer behavior and market trends to help improve product offerings, marketing strategies, and customer engagement.
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 Automation &amp; Process Improvement:
 
 Identify opportunities to automate repetitive data collection and reporting tasks, streamlining processes and improving data accuracy.
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 Quality Control:
 
 Ensure the accuracy and reliability of data by conducting regular audits and validation checks.
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 </ul>
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
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 Proven experience as a Data Analyst or in a similar role, preferably in the automotive or manufacturing industry.
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 Proficiency in data analysis tools such as Excel, SQL, Python, R, or other relevant software.
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 Experience with data visualization tools such as Power BI, Tableau, or similar platforms.
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 Strong understanding of statistical analysis, predictive modeling, and machine learning techniques.
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 Familiarity with automotive industry trends, supply chain processes, and production metrics is a plus.
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 Excellent analytical and problem-solving skills, with a keen eye for detail.
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 Ability to communicate complex data insights clearly to non-technical stakeholders.
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 Bachelor&rsquo;s degree in Data Science, Statistics, Computer Science, or a related field. A Master&rsquo;s degree or relevant certifications is an advantage.
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 </ul>
 
 
 Personal Attributes:
 
 
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 Results-driven with a strong focus on delivering data-driven insights that impact business performance.
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 Strong communication skills, able to translate data findings into actionable recommendations.
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 Detail-oriented with a focus on accuracy and data integrity.
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 Ability to work effectively in a team environment and manage multiple tasks simultaneously.
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 Passion for the automotive industry and eagerness to stay updated on new data technologies and trends.
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</div>

Data Analyst

Valeo

<div>
 Valeo est une entreprise mondiale de haute technologie qui con&ccedil;oit des solutions r&eacute;volutionnaires pour r&eacute;inventer la mobilit&eacute;. Nous sommes un &eacute;quipementier partenaire des constructeurs automobiles et des acteurs de la nouvelle mobilit&eacute; dans le monde entier. Notre vision ? Inventer une mobilit&eacute; plus verte et plus s&ucirc;re, gr&acirc;ce &agrave; des solutions ax&eacute;es sur la conduite intuitive et la r&eacute;duction des &eacute;missions de CO2. Nous sommes leaders dans nos domaines d'activit&eacute; et reconnus comme l'une des plus grandes entreprises innovantes au monde.
 
 
 Highlight the main responsibilities
 
 
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 Is in charge of the inventory level of his raw materials and components families ~
 
 
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  Follow up the MPS achievement and propose preventives actions regarding material availibity to ensure MPS realization.
 
 
  Is responsible for setting up a proper raw materials and components inventory levels.
 
 
  Define and lead actions connected with inventory reductions with his components families.
 
 
  Measure the Supplier Service Rate &ndash; SSR - for each supplier. Propose action plans to improve the service level.
 
 
  Follow up and report daily the inventory level of his raw material and components families.
 
 
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 Make sure that the materials and components are available to meet the complete customer demand ~
 
 
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  Plan the raw materials and components requirement based upon Sales, Inventory and Operations Planning and Master
 
 
 Production Schedule and anticipate potential impacts with suppliers and with production.
 
 
  Validate and send on a weekly basis forecasts to the suppliers
 
 
  Make sure that raw materials and components are available to met customer demand
 
 
  Follow up daily the material arrivals according to firm orders and make sure suppliers ship parts on time according to
 
 
 firm orders.
 
 
  On a regular basis, communicate complete, precise &amp; reliable information to the Supplier contacts. Adapt the chosen
 
 
 method of communication to the level of the Supplier contact. Adapt the frequency to the situation (preventative,
 
 
 curative, crisis).
 
 
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 Identify blocking points and plan appropriate quick actions to solve them ~
 
 
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  Attend Logistics/Purchasing meetings and follow up related action plans.
 
 
  Support the implementation with the appropriate departments (APU, Logistics, Purchasing, VPS) tools and methods in
 
 
 order to improve the supply chain organization like Pull flow, Kanban, EDI, Milk run.
 
 
  Define with the External flow analyst the inbound transportation plans.
 
 
  Support actively the inventory counting and propose actions to maintain accuracy of inventory in cooperation with the
 
 
 ERP and inventory control analyst.
 
 
  Alert sales in the event of a crisis (Customer or internal), to define priorities with the Customer &amp; internally
 
 
 (management, VS for the aftermarket), follow the evolution of any associated action plans. If necessary, escalate.
 
 
  Meet the Suppliers contacts on a regular basis (once a year for major Suppliers).
 
 
  Propose logistics protocol with suppliers in co-operation with External flow analyst and Purchasing.
 
 
  Make sure that there is a backup for each Suppliers &amp; train the backup on the way to manage the Suppliers&rsquo; account;
 
 
 ensure that during holidays the position is covered &amp; that both suppliers and internal customers are notified in advance
 
 
 of the absence and informed of the person that will be temporarily managing the Suppliers&rsquo; account.
 
 
 
 Position~
 
 
 
 Supply Chain Scheduler
 
 
 
 D&eacute;partement~
 
 
 
 Material Planning/Production Control
 
 
 
 Schedule~
 
 
 
 Temps plein
 
 
 
 Employee Status~
 
 
 
 CDI
 
 
 
 Type de contrat~
 
 
 
 Contrat permanent
 
 
 
 Job Posting Date~
 
 
 
 2025-08-05
 
 
 
 Join Us !
 
 
 Being part of our team, you will join~
 
 
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 one of the largest global innovative companies, with more than 20,000 engineers working in Research &amp; Development
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 a multi-cultural environment that values diversity and international collaboration
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 more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
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 a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
 
 
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 More information on Valeo~ https~//www.valeo.com
 
</div>

Sr. Executive / Asst. Manager - Logistics (Supply Chain Scheduler)

AllianceBernstein

<div>
 
 About The Global Investment Product Analyst Program
 
 
 
 The team is seeking a junior to mid-level analyst with some work experience to work in Pune as part of our global teams. Each analyst will own two remits (a &ldquo;major&rdquo; and &ldquo;minor&rdquo;) across a two to four-year period. Balancing multiple responsibilities requires the analyst to master a broad skill sets, have a wide understanding of business development in asset management, and complete projects that are critical to the success of the group, department or firm. On a biannual basis, the analyst will present learnings and contributions to the broader Global Business Development organization. Analysts will meet with their major and minor stakeholders regularly to collaborate on their responsibilities and will have the opportunity to become embedded in the teams they are supporting. After successfully completing two years in the program, the firm has the option based on performance and personnel needs to place the analyst in a full time position on the team they are supporting or in other areas in which the analyst expresses interest and where there is skills alignment. Throughout the program, the program sponsors invest in the analysts&rsquo; growth through intensive training, development opportunities, and mentorship. A non-exhaustive list of potential major and minor remits include: the various asset class business development teams, Request for Proposal, Client Response Center, Product Strategy and Development, and vehicle teams (ETF, SMA, etc).
 
 
 
 Specific Responsibilities May Include But Are Not Limited To
 
 
 
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 Prepare and maintain marketing presentation materials: gather market data, portfolio characteristics, performance data, etc. to support product messaging across investment products
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 Respond to ad hoc inquiries and requests for investment product views, portfolio attributes, and current positioning across products, as well as our firm&rsquo;s asset class views and outlooks
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 Analyze and report on the competitive positioning of our investment products as well as industry trends; help support our product development and commercial efforts
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 Contribute to monthly portfolio performance commentaries and market outlooks. This involves an understanding of market events and investment products
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 Attend relevant investment strategy meetings to stay current on investment strategies
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 Actively seek ways to leverage technology for process improvements, presentation standardization, and automation
 
 
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 </ul>
 
 Job Qualifications &amp; Key Attributes
 
 
 
 The ideal candidate should have:
 
 
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 Bachelor&rsquo;s Degree
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 1-5 years of experience in the financial services industry
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 Knowledge of and intellectually curious about finance and investing
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 Must be very comfortable pulling and analyzing data from multiple systems and using data to drive sales and product positioning ideas
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 Comfort working with many technology platforms, including a deep familiarity with Excel and PowerPoint. Experience with systems such as Morningstar Direct and Bloomberg a plus
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 A team player with highly developed interpersonal skills, including collaboration, negotiation and consensus building. Highly motivated self-starter
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 Ability to work effectively under pressure, adhering to tight deadlines and maintaining strategic relationships with internal partners and a demonstrated track record of collaboration across time zones with bias to proactively updating stakeholders
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 Excellent communication skills, Strong writing skills, highly detail-oriented and organized
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 Series 7 FINRA certification or willingness to obtain
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 Current CFA or progressing towards preferred
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 Creativity and a marketing &ldquo;sense&rdquo; is a distinct plus
 
 
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 </ul>
 Pune, India
</div>

Global Investment Product Analyst

Johnson & Johnson MedTech

<div>
 At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
 
 
 
 Job Function
 
 
 
 Data Analytics &amp; Computational Sciences
 
 
 
 Job Sub Function
 
 
 
 Business Intelligence
 
 
 
 Job Category
 
 
 
 Professional
 
 
 
 All Job Posting Locations:
 
 
 
 Pune, Maharashtra, India
 
 
 
 Job Description
 
 
 
 
 Job Description- Sr. Analyst - Data &amp; Analytics
 
 
 
 We are seeking a highly motivated Sr Analyst to join our team of analytics experts in the MedTech Commercial Data &amp; Analytics team. The candidate will primarily work on shaping the data architecture, implement data engineering solutions and support data quality/management for global commercial data lake. This role is also responsible for operations and driving efficiencies. Candidate should be a strong team player and have a consultative approach to problem solving.
 
 
 
 Key Responsibilities
 
 
 
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 Engage and collaborate with business stakeholders to gather and analyze their requirements and translate them into technical specifications for data solutions.
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 Design and construct effective and reliable data engineering solutions with end-to-end project responsibility by closely liaising with business analytics and visualization team
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 Implement data quality checks and testing protocols to ensure the accuracy and reliability of data. Perform integration tests for data pipelines and frameworks, ensuring all elements are rigorously vetted prior to deployment
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 Collaborate with data management teams to ensure right metadata management and data lineage
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 Manage and own weekly, monthly and quarterly data operations activities with necessary due diligence; develop solutions to improve data quality
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 Identify continuous improvement opportunities for the data solutions with focus on performance, scalability and maintainability
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 Maintain high standards for insight generation, data quality, reporting, and timely project execution
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 Communicate, at scale, through multiple mediums &ndash; presentations, dashboards, data-sets and more
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 Maintain documentation on data architecture, solutions and processes
 
 
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 </ul>
 
 Minimum Qualifications
 
 
 
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 A Bachelors&rsquo; degree in computer science, engineering or equivalent is required
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 5+ years working experience in any data engineering and analytics related roles
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 5+ Years of advanced SQL skills
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 2+ Years of Python development experience
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 3+ years experience with Data Modeling
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 Experience analyzing data to discover opportunities and address gaps independently.
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 5+ years experience in custom ETL design, implementation and maintenance.
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 Experience working with cloud platform (i.e. AWS, Azure, or similar)
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 Experience with SQL performance tuning and E2E process optimization.
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 Experience managing cloud infrastructures is preferred
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 Exposure to data science landscape is a plus.
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 Global experience a plus
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 Proven ability to work collaboratively with colleagues across functional areas to deliver results
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 Effective communication &amp; presentation skills. Growth mindset to learn across breadth and depth of technology stacks.
 
 
 </li>
 </ul>
 Johnson &amp; Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
 
 
 
 Required Skills
 
 
 
 
 Preferred Skills:
 
 
 
 Advanced Analytics, Analytical Reasoning, Business Behavior, Business Intelligence (BI), Cross-Functional Collaboration, Data Analysis, Data Integration, Data Modeling, Data Privacy Standards, Data Reporting, Detail-Oriented, Management Systems Implementation, Problem Solving, Process Oriented, Project Management, Statistical Analysis Systems (SAS) Programming, Workflow Analysis
</div>

Sr. Analyst - Data & Analytics

Simplify Healthcare

<div>
 
 
 Business Analyst
 
 
 
 
 Work Location : Magarpatta City, Pune
 
 
 
 
 Early joiners preferred.
 
 
 
 
 
 
 
 Role
 
 :
 
 
 
 
 <ul>
 <li>
 Work with a team of Product Consultants &amp; Business Analysts, collaborating on key tasks, and offering guidance for best practices.
 </li>
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 Focusing on customer requirements, product increments and project management to coordinate efforts between the Delivery and Product Development teams.
 </li>
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 Act as product SME &ndash; point of contact for customers &amp; on-shore delivery teams for questions/ requests/ configurations/ issues on the working of the product.
 </li>
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 Show self-initiative in performing research and obtaining needed data or information during the Product Configuration &amp; Build Stage.
 </li>
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 Work with technical team on user stories as needed and validate the work done by the technical team as needed in the form of UAT testing.
 </li>
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 Responsible for maintaining and updating functional test cases for features and functions per sprint, release.
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 Identify issues, updates and conduct necessary analysis and draw conclusions and finding with limited guidance.
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 Configuration activities as required within the product through the UI.
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 Conduct analysis of large sets of data/document with limited guidance.
 </li>
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 Other duties as assigned.
 </li>
 <li>
 Strong Technical Background in API Integrations / Implementation of Software products / SaaS based enterprise Software Applications.
 </li>
 </ul>
 
 
 
 
 
 US Healthcare knowledge preferred. (Facets / Provider lifecycle).
 
 
 
 
</div>

Business Analyst (US Healthcare)

Arting Digital

<div>
 
 Position title:
 
 ERP Business Consultant/Business Analyst
 
 
 
 
 Experience :2 years
 
 
 
 Budget : Upto 6 LPA
 
 
 
 Location : Pune
 
 
 
 Notice period : 30 Days -Immediate joiner
 
 
 
 Skills set : Business Analyst, Any ERP tool ,Acumatica (preferred) ,Microsoft Dynamics 365 ,NetSuite ,SAP Business One ,Oracle , Sage X3/Intacct ,ERP integration projects ,CRM, eCommerce, WMS, payment gateways
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 
 
 
 
 Complete the Acumatica certifications required for the Business Consultant and keep updated with the new developments and features of Acumatica.
 
 
 
 Engage with clients to gather and document business requirements across Finance, Distribution, CRM, Manufacturing, or Service Management domains.
 
 
 
 Map business requirements to ERP capabilities and recommend best-practice solutions.
 
 
 
 Develop and execute UAT plans, manage issue tracking, and ensure functional deliverables meet client expectations.
 
 
 
 Prepare and deliver enduser training and detailed documentation.
 
 
 
 Collaborate with technical consultants/developers for customizations and integrations.
 
 
 
 Provide ongoing post-implementation functional support.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 
 
 
 2+ years of ERP functional consulting or business analysis experience.
 
 
 
 Handson experience in at least one ERP system: Acumatica (preferred),Dynamics 365/AX/NAV/GP, NetSuite, SAP Business One, Sage X3/Intacct, Oracle, or equivalent.
 
 
 
 Strong understanding of at least two of the following domains:
 
 
 
 a)Finance &amp; Accounting
 
 
 
 b)Supply Chain &amp; Distribution
 
 
 
 c)Manufacturing
 
 
 
 d)Project Accounting / Service Management
 
 
 
 e)Construction Management
 
 
 
 Proven ability to translate business needs into system configurations.
 
 
 
 Strong communication, problem-solving, and client management skills.
 
 
 
 Preferred Qualifications
 
 
 
 
 
 
 
 
 
 Acumatica Functional Certification(s) or willingness to complete Acumatica Partner training.
 
 
 
 Experience with low-code/no-code ERP customizations (workflows, generic inquiries, dashboards).
 
 
 
 Exposure to ERP integration projects (CRM, eCommerce, WMS, payment gateways).
 
 
 
 
 
</div>

ERP Business Consultant/Business Analyst

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