customer service advisor - english speakers - alex Jobs in Store Sales Specialist Alexandria Egypt Jobs In Alexandria

customer service advisor - english speakers - alex

customer service representative Jobs in Store Sales Specialist Alexandria Egypt Jobs In Alexandria

customer service representative

customer support operations, egypt Jobs in Store Sales Specialist Alexandria Egypt Jobs In Alexandria

customer support operations, egypt

customer support representative (arabic/german/english) Jobs in Store Sales Specialist Alexandria Egypt Jobs In Alexandria

customer support representative (arabic/german/english)

customer support representative arabic german english

WOW24-7

We are looking for a part-time Dedicated Agent to join our partner company. This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.Requirements<ul><li>German C1, Arabic C1, English B1 (for internal communication only), Kurdish (will be a plus).</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul>Responsibilities<ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul>Would be a plus<ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul>Work conditions<ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full-time after a few months.</li></ul>Job Type: Part-timePay: E&pound;30,000.00 - E&pound;36,000.00 per monthExpected hours: 20 per weekApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German? Have you had experience communicating with native German speakers?</li><li>Is Arabic your native language?</li><li>How would you assess your fluency in English?</li><li>Do you speak Kurdish? If yes, at what level?</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>

Customer Support Representative (Arabic/German/English)

Sana Commerce

<div>
 
 
 At Sana Commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.
 
 
 
 
 
 It all started in 2007, with a pizza and a plan.
 
 Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them.
 
 We&rsquo;re a fast-growing SaaS company that allows you to take ownership of your career.
 
 
 
 
 At Sana Commerce, we're looking for a new
 
 Support Team Manager
 
 who will be in daily contact with our customers and partners. This person will make sure they receive fast, clear, and friendly support, and will help create a great overall experience for them. The role includes guiding the support team, solving issues, and making sure our customers feel heard and well taken care of.
 
 
 
 
 
 
 What you'll get:
 
 
 
 
 
 <ul>
 <li>
 The opportunity to make an impact at a fast-growing SaaS scale-up;
 </li>
 <li>
 A global and customized onboarding program (9,1/10 rated by previous hires);
 </li>
 <li>
 A hybrid working model &ndash; 3 days from the office, 2 days from home;
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 
 
 
 What you'll be doing:
 
 
 
 
 
 <ul>
 <li>
 
 Escalation Management
 
 : acting as the first point of business-critical escalation for difficult topics or churn risks.
 </li>
 <li>
 
 Operational Execution
 
 : forecasting, staffing, and recruiting new talent to ensure KPI targets are met. Auditing tickets and coaching team members to ensure compliance with policies &amp; procedures.
 </li>
 <li>
 
 Team Leadership:
 
 mentoring their team, conducting performance &amp; compensation reviews, and cultivating career paths.
 </li>
 <li>
 
 Continuous Improvement
 
 : reviewing customer, partner, and internal feedback for trends and taking the appropriate actions to avoid or mitigate repeated shortfalls. Identifying, developing, and delivering training materials for the team.
 </li>
 <li>
 
 Collaboration
 
 : partnering across departments including Support, Product, Engineering, and Delivery to drive customer-centric resolutions and positive change management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 
 What you'll bring:
 
 
 
 
 
 <ul>
 <li>
 At least a bachelor's degree or equivalent work experience.
 </li>
 <li>
 
 5+ years in a Technical Customer Support leadership role across IT industry/ complex product.
 
 </li>
 <li>
 
 Communication skills
 
 . You speak and write fluently in English. Dutch, German, and/or Spanish are a plus. Building relationships with coworkers &amp; clients is natural to you. Feedback is given and received openly with emotional intelligence. You understand how to translate company direction into positive messaging.
 </li>
 <li>
 
 Great organizational skills.
 
 You can manage a packed calendar with 1:1's, team huddles and meetings, customer escalations, cross-functional collaboration, dedicated time for leading initiatives, and still find time to answer emails. You always have the latest update available on the topics that matter to your team, the business, and our clients.
 </li>
 <li>
 
 Technical affinity.
 
 You are accomplished at navigating dashboards including filters, lensing, and exporting to Excel with pivot tables if necessary. AI is something that you are exploring not just for yourself but also how to empower your team's efficiency.
 </li>
 <li>
 
 Customer Service mentality
 
 as demonstrated through extreme ownership. You follow through until resolution, ensuring positive customer &amp; business outcomes. Every interaction is a chance to identify ways to improve our processes and coach your team. You propose initiatives that will improve clients' experience while aligning with the department's strategy.
 </li>
 <li>
 
 People management
 
 . You understand how measures drive behaviors and goals lead to results. Motivating your team and resolving conflicts is second nature as you keep an open door to be approachable.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 
 Who we are:
 
 
 
 
 
 
 So, what does it mean to be a part of the Sana Commerce team?
 
 
 
 
 At Sana Commerce, our values guide how we work, collaborate, and drive success.
 
 
 
 <ul>
 <li>
 
 Champions of Our League.
 
 
 "We deliver lasting success, balancing quick wins and long-term value."
 
 
 
 We take pride in our unique product and extensive B2B knowledge and continuously strive to improve. No matter our role, we bring value every day, helping our customers and partners succeed.
 </li>
 <li>
 
 Supercharge Our Customers.
 
 
 "We&rsquo;re revolutionizing B2B commerce together, helping our customers to lead and succeed."
 
 
 
 Our customers are at the heart of everything we do. We go beyond solutions, providing the tools and support they need to grow.
 </li>
 <li>
 
 Determined to Grow.
 
 
 "We embrace challenges, growing and raising the bar for ourselves and our industry."
 
 
 
 We take on challenges, seek feedback, and keep learning. Every setback is a chance to improve and move forward.
 </li>
 <li>
 
 Bold Together.
 
 
 "We dare to be bold because we have each other&rsquo;s back."
 
 
 
 We collaborate across teams and time zones, challenge the status quo, and support each other to achieve the best outcomes.
 </li>
 </ul>
 
 Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please
 
 explain your motivation for the role of Support Team Manager in a cover letter.
 
 We
 
 
 strongly encourage you to apply if you still feel like you are a great match for this role.
 
 Apply now!
 
 
 
 
</div>

Support Team Manager

Amideast

<div>
 Apply For This Job Location:
 
 
 
 Egypt - Alexandria Address
 
 
 
 Alexandria, Job Type:
 
 
 
 Full-Time Posting Date
 
 
 
 12/15/2025
 
 
 
 Position Description
 
 
 
 The IT and Admin Specialist plays a dual role in ensuring the effective functioning of both the IT infrastructure and administrative facilities. This position is responsible for maintaining a reliable and secure IT environment and ensuring efficient office administration and facilities management. The role requires hands-on technical support, coordination with multiple departments, and proactive problem-solving to support staff, clients, and internal operations.
 
 
 
 Responsibilities
 
 
 
 Tasks and responsibilities for this position include, but are not limited to, the following:
 
 
 
 IT Responsibilities
 
 
 
 <ul>
 <li>
 Administer and maintain local servers, including Active Directory, file/print services, user accounts, mailboxes, and data backup/recovery systems.
 </li>
 <li>
 Manage and support network infrastructure (LAN/WAN, Wi-Fi, switches, ports, patch panels, ADSL lines, and VPN connectivity)
 </li>
 <li>
 Oversee endpoint management including installation, configuration, patching, antivirus, and troubleshooting of desktop hardware and software
 </li>
 <li>
 Monitor and support security systems such as surveillance, alarms, fire detection, and ensure access to recordings when required
 </li>
 <li>
 Support conferencing platforms, remote communication tools, and online exam setups, including technical troubleshooting
 </li>
 <li>
 Provide technical support and training to users for office equipment, communication tools, and productivity applications
 </li>
 <li>
 Maintain and support IT infrastructure in classrooms and training spaces, including computers, smart screens, projectors, printers, and sound systems
 </li>
 <li>
 Monitor and manage IOPS software and scanner to ensure functionality and weekly backups
 </li>
 <li>
 Coordinate with internet/telecom providers and vendors for service delivery, issue resolution, and on-site deployments
 </li>
 <li>
 Monitor systems and logs, diagnose performance issues, and ensure adherence to compliance standards
 </li>
 <li>
 Manage IT procurement, inventory, asset tracking, and lifecycle upgrades in accordance with organizational policies
 </li>
 <li>
 Document IT systems, technical procedures, and ensure knowledge sharing within the team
 </li>
 <li>
 Collaborate with Egypt and Regional IT teams on planning, budgeting, support, and technology initiatives
 </li>
 <li>
 Follow up with maintenance people on general building maintenance issues
 </li>
 <li>
 Follow up on maintenance tickets received by the Operations department. Those tickets vary from air conditions, electricity, door lock issues to following up with the landlord representative on building insulation issues
 </li>
 <li>
 Incumbent will be expected to call the maintenance people and ensure they are following the proper methods to solve the issue
 </li>
 <li>
 Control Amideast mobile phones and USB distribution through a tracking sheet with all the employees' mobile/USB package rates
 
 
 </li>
 </ul>
 
 Qualifications And Skills
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in information technology or a related field
 </li>
 <li>
 2-3 years of relevant IT experience, including at least 2 years in a similar dual-role (infrastructure and user support)
 </li>
 <li>
 Strong understanding of network infrastructure design, troubleshooting, and performance monitoring
 </li>
 <li>
 Experience supporting ADSL internet, desktop environments, and IT hardware/software installations
 </li>
 <li>
 Proficient in the use and management of security camera systems and enterprise backup tools
 </li>
 <li>
 Familiarity with server configurations, Active Directory, and endpoint management systems
 </li>
 <li>
 Skilled in the use of conferencing and remote collaboration tools (e.g., Zoom, Teams)
 </li>
 <li>
 Knowledge of VPNs, FortiGate firewall, and general cybersecurity principles
 </li>
 <li>
 Ability to work independently, multitask under pressure, and communicate clearly with users at all levels
 </li>
 <li>
 Preferred certifications: ITIL Foundation, MCTS or equivalent
 
 
 </li>
 </ul>
 
 Administrative Skills
 
 
 
 <ul>
 <li>
 Excellent organizational and coordination abilities
 </li>
 <li>
 Strong communication skills in both English and Arabic
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
 </li>
 <li>
 Detail-oriented with a high degree of accuracy
 </li>
 <li>
 Strong negotiation and problem-solving skills
 </li>
 <li>
 Ability to work independently and collaboratively
 </li>
 <li>
 Punctual and dependable
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 CompTIA Network+ Certification
 </li>
 <li>
 CompTIA A+ Certification.
 </li>
 <li>
 CCNA (Cisco Certified Networking Associate).
 </li>
 <li>
 TOEIC score of 700 or equivalent.
 
 
 </li>
 </ul>
 WORK ENVIRONMENT
 
 
 The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full-time, temporary, or hybrid basis)
 
 
 <ul>
 <li>
 Computer (laptop or desktop)
 </li>
 <li>
 Printer/Photocopier/Scanner/Fax
 </li>
 <li>
 Telephone
 
 
 </li>
 </ul>
 The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee&rsquo;s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.
 
 
 Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
 
 
 Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.
</div>

IT & Admin Specialist (Egypt)

Al Mokhtar Optics GOLD

<div>
 
 
 Job Title: In-Store Sales Specialist
 
 
 
 
 
 
 
 Company Description
 
 
 
 Established in 1956, Al Mokhtar Optics GOLD is a pioneer in retailing designer prescription eyewear and sunglasses in Egypt. Renowned for premium products, authenticity, and exceptional customer service, the company has built a strong reputation across generations. With a commitment to excellence and personalized customer experience, Al Mokhtar Optics GOLD continues to lead the eyewear market by combining heritage, trust, and modern retail standards.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in Alexandria, Egypt.
 
 
 The In-Store Sales Specialist is responsible for delivering an outstanding customer experience while achieving and exceeding sales targets. The role involves guiding customers through eyewear selections, building long-term relationships, and maintaining the highest standards of service and professionalism inside the store.
 
 
 The ideal candidate is sales-driven, customer-focused, and passionate about eyewear and fashion.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Assist customers in selecting prescription eyewear and sunglasses that match their needs, style, and budget
 </li>
 <li>
 Deliver exceptional customer service before, during, and after the sale
 </li>
 <li>
 Build strong, long-term relationships with repeat and VIP customers
 </li>
 <li>
 Achieve individual and team sales targets through effective selling and upselling techniques
 </li>
 <li>
 Maintain strong product knowledge of brands, lenses, and trends
 </li>
 <li>
 Handle basic operational tasks such as stock presentation and store organization
 </li>
 <li>
 Support new staff training and contribute to team performance when required
 </li>
 <li>
 Represent the brand with professionalism and integrity at all times
 </li>
 </ul>
 
 
 
 
 
 Salary &amp; Compensation
 
 
 <ul>
 <li>
 
 Total Monthly Income:
 
 from EGP 7,000 up to EGP 40,000 based on performance
 </li>
 <li>
 Uncapped commissions, bonuses, and target-based incentives
 </li>
 <li>
 High performers are consistently rewarded
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Proven experience in retail sales, preferably in eyewear, fashion, or luxury retail
 </li>
 <li>
 Ability to meet and exceed sales targets
 </li>
 <li>
 Experience with upselling and cross-selling techniques
 </li>
 <li>
 Interest in eyewear, fashion, and premium brands
 </li>
 <li>
 Ability to work both independently and as part of a team in a fast-paced environment
 </li>
 <li>
 Proficiency in Arabic is required; English is an advantage
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Competitive performance-based income structure
 </li>
 <li>
 Clear growth and promotion opportunities
 </li>
 <li>
 Professional sales and product training
 </li>
 <li>
 Stable, long-established company with strong brand reputation
 </li>
 <li>
 Supportive and performance-driven work environment
 </li>
 </ul>
 
 
 
</div>

In-store Sales Specialist | Alexandria - Egypt

Concentrix

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 The Representative Talent Acquisition ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs. This position is responsible for providing administrative and clerical support to support recruiting activities.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 This position is responsible for providing administrative and clerical support to support recruiting activities.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Responsible for assisting with the administration of recruitment programs
 </li>
 <li>
 Receive, screen, and file incoming resumes, background and reference checks
 </li>
 <li>
 Assist with scheduling initial screening interviews and coordinating with hiring managers for telephone interviews and/or face-to-face interviews with prospective applicants
 </li>
 <li>
 Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools
 </li>
 <li>
 Promote the Company image to candidates and external service providers
 </li>
 <li>
 Administer the applicants' assessments, as necessary
 </li>
 <li>
 Provide general support for the TA department(s) and related stakeholders, as necessary
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Associate's degree in related field with less than one year of relevant experience preferred
 </li>
 <li>
 Needed Language Level: B2 (French and English)
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Effective communication skills, both written and verbal
 </li>
 <li>
 Ability to multi-task and meet timelines on deliverables; ability to work in a high-velocity environment
 </li>
 <li>
 Ability to handle confidential information with discretion and tact
 </li>
 <li>
 Knowledge of general office practice and business etiquette
 </li>
 <li>
 Ability to follow through on work assignments with limited supervision
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Entry level job with little or no prior relevant work experience. Acquires basic skills to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Pay range and compensation package
 
 
 
 
 
 
 
 
 
 Location: EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber
 
 
 
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 
 
 
 
 
 We are committed to diversity and inclusivity.
 
</div>

French Talent Acquisition Coordinator

Kuehne+Nagel

<div>
 
 It's more than a job
 
 
 
 When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
 
 
 &lrm;
 
 
 We&rsquo;re looking for a professional who can take ownership of the entire export shipment journey and deliver operational excellence at every stage. The ideal candidate has experience coordinating transport arrangements, securing bookings, and keeping documentation flawless to ensure a seamless, high‑quality experience for our customers. This position is based in Alexandria.
 
 
 
 How you create impact
 
 
 
 <ul>
 <li>
 Manage export sea freight operations, including carrier bookings, documentation preparation, and accurate data entry across systems.
 </li>
 <li>
 Partner closely with Customer Care teams to ensure requirements are met with speed, quality, and transparency.
 </li>
 <li>
 Build and maintain strong relationships with carriers, vendors, and suppliers to secure reliable and cost‑efficient solutions.
 </li>
 <li>
 Support supplier onboarding, contract management, and performance monitoring, including adherence to SLAs and issue escalation.
 </li>
 <li>
 Ensure timely and accurate billing, invoice verification, and financial data entry in line with internal guidelines.
 </li>
 <li>
 Monitor operational KPIs, analyze performance reports, and contribute to continuous improvement initiatives.
 </li>
 <li>
 Maintain compliance with sea transport regulations, internal procedures, and national requirements while supporting risk‑management and contingency planning.
 
 
 </li>
 </ul>
 
 What we would like you to bring
 
 
 
 <ul>
 <li>
 At least 2 years in sea freight operations in the transport and logistics sector, with a focus on export shipments.
 </li>
 <li>
 Foundational knowledge of freight forwarding regulations, market dynamics, and carrier relationships.
 </li>
 <li>
 Strong organizational and planning skills, with the ability to manage multiple tasks in a fast‑paced setting.
 </li>
 <li>
 A customer‑focused mindset, proactive problem‑solving abilities, and openness to learning and continuous improvement.
 </li>
 <li>
 Fluency in Arabic and English.
 
 
 </li>
 </ul>
 
 What's in it for you
 
 
 
 Joining our company means becoming part of an organization committed to financial stability and ready to take on the challenges of the future. Beyond joining a dynamic team in a stimulating environment, we offer:
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Attractive compensation aligned with market standards.
 </li>
 <li>
 Comprehensive social insurance coverage and private medical insurance.
 </li>
 <li>
 Generous leave policy: paid public holidays, progressive annual leave up to 30 days, sick leave, and 90 days of paid maternity leave.
 </li>
 <li>
 Future security with a private pension plan, including company contribution, plus end‑of‑service retirement benefits.
 </li>
 <li>
 Work‑life balance: standard working hours with a hybrid model.
 </li>
 <li>
 Development opportunities: continuous training and career growth prospects internationally.
 
 </li>
 </ul>
 </ul>
 
 Who we are
 
 
 
 Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
 
 
 As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
 
 
 We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
</div>

Sea Logistics Export Operations

Bytes Maestros AB

Location: Alexandria, Egypt (Hybrid) | Experience: Mid-LevelJoin our product-driven team at Bytes Maestros and help shape our products and clients' success!I'm Ibrahim, founder of Bytes Maestros, a software startup with its HQ in Stockholm, Sweden, and our core development team based here in Alexandria, Egypt. We build custom software for clients and we&rsquo;re also creating our own SaaS product.Our team is small (5 people), product-driven, and engineering-led. That means you'll be working directly with the founder and deeply shaping how our products look, feel, and perform.We're looking for an independent, technically-aware strategist to be the voice and growth engine across our consultancy and SaaS product.The Role: Core ResponsibilitiesYou will be expected to own the entire content, analytics, and marketing function, applying your skills across both our B2B consultancy and our B2B SaaS product.1. Content &amp; Localization Mastery<ul><li>B2B Content: Research, write, and publish high-authority Case Studies and Thought Leadership articles to attract high-value enterprise clients.</li><li>Product Content: Write high-value blog posts, step-by-step Tutorials, and comprehensive documentation for our product users.</li><li>Localization Operations: Own the end-to-end bilingual process (Arabic &amp; English). This involves working directly within design tools (Figma) and editing content structures.</li><li>Product Communications: Create user-friendly Release Notes and manage website content and in-app copy.</li></ul>2. Growth Strategy &amp; SEO<ul><li>SEO Ownership: Define, implement, and monitor the keyword and SEO property strategy for all pages (client projects, service pages, product pages, and blogs).</li><li>Technical SEO Collaboration: Work closely with the engineering team to translate SEO requirements into actionable tasks, ensure technical compliance, and implement structured data (JSON-LD) where appropriate.</li><li>Performance Monitoring: Track product performance (e.g., sign-ups, retention) and consultancy lead volume based on organic and content channels.</li></ul>3. Analytics &amp; Operations (GA4)<ul><li>Data Literacy: Define, implement, and monitor custom conversion goals and user funnels within Google Analytics 4 (GA4).</li><li>Reporting: Generate clear, actionable executive performance reports.</li></ul>Who We&rsquo;re Looking ForThis role is mid-level in experience but senior in ownership, suited for someone comfortable working independently in a small, product-led team.<ul><li>Hands-on experience in content creation, SEO, and analytics</li><li>Strong bilingual writing skills (Arabic &amp; English)</li><li>Ability to translate product features into clear value propositions for different audiences.</li><li>Comfortable working directly with engineers and designers</li><li>Ownership mentality &mdash; can define processes and deliver results with minimal guidance</li><li>Bonus: SaaS experience, GA4/SEO tools, content funnel knowledge</li></ul>Why This Is Exciting<ul><li>Early Impact: Your work will define the brand, content strategy, and user experience from day one.</li><li>Ownership: You will define the content, SEO, and localization processes for a growing startup.</li><li>Growth Opportunity: Learn, experiment, and grow with a tight, product-led team.</li><li>Hybrid Work: Balancing focused remote work with essential in-office collaboration in Alexandria.</li></ul>If this sounds like a strong fit, please apply via the link below and send us your CV, portfolio, or anything that shows your real-world impact (blogs, websites, SEO results). We want to see impact, not just theory.https://forms.zohopublic.com/s2minitiative1/form/MarketingContentGrowthSpecialistScreening/formperma/hk6fzCJH6NMtAg4JUdYYcatZf2I1gjc_RUOOuVCcCksJob Type: Full-time

Marketing, Content & Growth Specialist

Explore 77+ Customer support representative arabic german english in Store Sales Specialist Alexandria Egypt Jobs In Alexandria this January. Find roles across top companies and apply now to boost your career.