digital marketing specialist Jobs in Dubai

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customer support specialist

JD.COM

<div>
 <ul>
  <li>
   Handling customer complaints and troubleshooting issues with products or services
  </li>
  <li>
   Following up with clients or customers by phone, web chat or email to check that they&rsquo;re still satisfied with their purchases or services received
  </li>
  <li>
   Accessing databases to retrieve account information for customers
  </li>
  <li>
   Letting customers know about additional products or services that might benefit them
  </li>
  <li>
   Escalating queries and concerns when necessary
  </li>
  <li>
   Updating customer records following each contact
  </li>
  <li>
   Staying up to date on the latest products and services an organization provides
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Skills Required :-
   </em>
  </strong>
 </p>
 <p>
  1. Proficiency in English and Chinese;
 </p>
 <p>
  2. Customer service experience;
 </p>
 <p>
  3. Experience in warehousing or logistics preferred;
 </p>
</div>


Customer Service Specialist

Zurich Insurance

<div><div><div><div><div>Job Summary</div></div><div></div><div><br>
<div>
We are looking for a skilled and customer-centric individual to join our team as a HelpPoint Consultant. In this role, you will be responsible for providing exceptional customer service and support to our clients.</div><br>
<div></div>
<div>
As a HelpPoint Consultant, you will serve as the primary point of contact for customer inquiries, troubleshoot issues, and provide guidance and solutions to ensure customer satisfaction. The ideal candidate has excellent communication skills, a strong problem-solving mindset, and the ability to work effectively in a fast-paced environment. This position offers an opportunity to make a positive impact on our customers' experience and contribute to the success of Zurich Middle East.</div></div></div><div><div><div>
Job Accountabilities</div><br>
</div><div><div>
</div><div>As a HelpPoint Consultant, you will:</div><br>
<div></div>
<ul>
<li>Serve as the main point of contact for customer inquiries, providing accurate, timely assistance and take ownership to provide best customer experience through emails, walk-ins, telephone-based work, and live chat.</li>
<li>Listen attentively to customer concerns, troubleshoot issues, and provide effective solutions to meet their needs. Apply customer centricity with confidence, caring and engaging approach.</li>
<li>Maintain a deep understanding of our products, services, policies and evolves into a product / process expert and continue to adapt with changes.</li>
<li>Document customer interactions and inquiries accurately in the system, ensuring comprehensive and up-to-date records.</li>
<li>Collaborate with cross-functional teams, including technical support, sales, and operations, to resolve customer issues and escalate complex problems when necessary.</li>
<li>Identify opportunities to improve customer satisfaction and retention, proactively suggesting process improvements and enhancements.</li>
<li>Stay updated on industry trends, product updates, and company policies to effectively address customer inquiries and provide accurate information.</li>
<li>Assist in training and onboarding new team members, sharing best practices and knowledge to maintain a high level of service quality.</li>
<li>Maintain a positive and professional attitude, ensuring a friendly and welcoming experience for our customers.</li>
<li>Demonstrate effective communication and resolution skills including over-the-phone processing.</li>
<li>Support business ambition through income generating activities.</li>
<li>Provide MI to improve quality, enhance TNPS performance and to have effective staffing of telephone lines.</li></ul></div></div><div></div><div><div><div><br>
Job Qualifications</div></div><div></div><div><br>
<div>
To be successful in your role you will need:</div><br>
<div></div>
<ul>
<li>To be a UAE National with Family Book.</li>
<li>High school diploma or equivalent. Bachelor's degree is a plus.</li>
<li>1 to 3 years of experience in customer service or a related field, preferably in a helpdesk or contact center environment.</li>
<li>Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.</li>
<li>Strong problem-solving skills, with the ability to analyze issues, identify root causes, and provide appropriate solutions.</li>
<li>Empathetic and patient approach to customer interactions, demonstrating the ability to understand and address customer needs and concerns.</li>
<li>Proficiency in using customer service software, and other relevant tools.</li>
<li>Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining attention to detail and meeting deadlines.</li>
<li>Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams.</li>
<li>Flexibility to adapt to changing customer needs and business requirements.</li>
<li>Positive attitude, self-motivated, and a commitment to delivering exceptional customer service.</li></ul></div></div></div><div></div><div><b><br>
You are the heart &amp; soul of Zurich!</b></div><br>
<div>
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?</div><br>
<div></div>
<div>
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.</div>
<div>
Let&rsquo;s continue to grow together!</div><br>
<div></div>
<ul>
<li>Location(s): AE - Dubai</li>
<li>Remote working: No</li>
<li>Schedule: Full Time</li>
<li>Recruiter name: Bashair Alnaqbi</li>
<li>Closing date: Sep 3, 2025</li></ul></div>

HelpPoint Consultant (UAE Nationals)

FloxyPay

<p>We are looking for a dedicated <b>Customer Success Representative</b> who will ensure our clients continue to receive outstanding service and value long after their purchase.</p><p><b>Key Responsibilities:</b></p><ul><li>Act as the main point of contact for customers after the sale, ensuring a smooth transition from sales to support.</li><li>Provide onboarding, training, and guidance to help customers get the most out of our products/services.</li><li>Proactively follow up with clients to address concerns, resolve issues, and ensure high levels of satisfaction.</li><li>Handle after-sales inquiries, service requests, and product support in a timely and professional manner.</li><li>Collaborate with technical and operations teams to resolve customer problems efficiently.</li><li>Track customer feedback and report insights to improve after-sales processes and product offerings.</li><li>Maintain accurate records of customer interactions and service updates in the CRM system.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field.</li><li>2+ years of experience in customer support, customer success, or account management (UAE experience preferred).</li><li>Excellent communication, interpersonal, and relationship-building skills.</li><li>Strong problem-solving abilities with a customer-first mindset.</li><li>Ability to manage multiple accounts and resolve issues under pressure.</li><li>Proficiency in CRM systems and customer service tools.</li><li>Fluency in English (Arabic/Hindi is an advantage).</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary &amp; performance-based incentives.</li><li>Supportive and dynamic work culture.</li><li>Career development and growth opportunities.</li><li>The chance to work with innovative products and contribute to customer loyalty.</li></ul><p><b>How to Apply:</b></p><p>Send your CV to <b>kaneez@bastionex.net</b> with the subject line: <i><b>Customer Success Representative</b></i></p><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,500.00 - AED4,000.00 per month</p><p>Application Deadline: 22/08/2025</p>

Customer Success Representative

CASABOT®

<div>
 <p>
  <strong>
   About the Role
   <br/>
  </strong>
 </p>
 <p>
  As CASABOT&rsquo;s Customer Success &amp; Support Manager, you&rsquo;ll be the voice of our customers&mdash;ensuring they not only love our product but also feel empowered using it. You&rsquo;ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Own and improve the customer lifecycle from onboarding to renewal.
   <br/>
  </li>
  <li>
   Deliver exceptional technical and non-technical support through chat, phone, and email.
   <br/>
  </li>
  <li>
   Build scalable onboarding and training processes.
   <br/>
  </li>
  <li>
   Manage and mentor support engineers and success agents.
   <br/>
  </li>
  <li>
   Monitor and report on customer health scores and satisfaction metrics.
   <br/>
  </li>
  <li>
   Act as the internal voice of the customer&mdash;partnering with Product and Engineering on feature feedback and issue resolution.
   <br/>
  </li>
  <li>
   Lead implementation of customer self-service resources and knowledge bases.
   <br/>
  </li>
  <li>
   Handle escalations and critical customer issues with urgency and empathy.
   <br/>
  </li>
  <li>
   Collaborate with Sales and Account Management on upsells and renewals.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Requirements
 <br/>
 <br/>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Success &amp; Relationship Management
   <br/>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
   <br/>
  </li>
  <li>
   Proven track record in reducing churn and increasing customer satisfaction
   <br/>
  </li>
  <li>
   Experience with customer journey mapping and lifecycle strategy
   <br/>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Proficiency
   <br/>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
   <br/>
  </li>
  <li>
   Ability to understand and communicate technical concepts to non-technical users
   <br/>
  </li>
  <li>
   Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
   <br/>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Communication &amp; Leadership
   <br/>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Exceptional communication and interpersonal skills
   <br/>
  </li>
  <li>
   Customer-first mindset with a high emotional intelligence
   <br/>
  </li>
  <li>
   Experience hiring, coaching, or managing support/success teams
   <br/>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Tools &amp; Systems
   <br/>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   CRM (HubSpot, Salesforce, or similar)
   <br/>
  </li>
  <li>
   Support Platforms (Intercom, Zendesk)
   <br/>
  </li>
  <li>
   Project management tools (Asana, Notion, Trello)
   <br/>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nice to Have
   <br/>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Experience in pre-launch or startup environments
   <br/>
  </li>
  <li>
   Familiarity with AI or automation platforms
   <br/>
  </li>
  <li>
   Multilingual capabilities (especially Arabic, German, French or Italian)
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Benefits
 <br/>
 <br/>
 <li>
  Help shape the future of AI-powered smart living
  <br/>
 </li>
 <li>
  Work with a global, mission-driven team
  <br/>
 </li>
 <li>
  Remote-friendly culture with flexible hours
  <br/>
 </li>
 <li>
  Equity options for early-employees
  <br/>
  <br/>
  <br/>
  <br/>
 </li>
</div>


Customer Success & Support Manager

Numi

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  Numi is on a mission to help
  <strong>
   1 billion women achieve financial independence
  </strong>
  through digital asset education. As the first all-in-one app designed to help women learn about crypto and invest confidently, Numi offers an
  <strong>
   AI-powered learning coach
  </strong>
  , expert insights, tailored learning paths, and a supportive community to guide users in the world of digital assets. Developed by Numi Technologies Ltd., our app is dedicated to empowering women through education and investment in digital assets.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  Numi is looking for a driven
  <strong>
   Operations Associate
  </strong>
  to join our founding team in Dubai, United Arab Emirates. This is a
  <strong>
   full-time, on-site
  </strong>
  role (open to remote for the right candidate) where you&rsquo;ll be directly involved in the heartbeat of our company: keeping things running smoothly as we grow at lightning speed.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You&rsquo;ll work side by side with the founders on everything from customer support to process building, partnerships, and analytics. This is not a 9&ndash;5 role&mdash;we are a
  <strong>
   fast-moving startup
  </strong>
  , and we&rsquo;re looking for someone hungry, resilient, and ready to put in the hard work it takes to build something truly impactful.
 </p>
 <p>
  <br/>
 </p>
 <p>
  In this role, you will:
 </p>
 <ul>
  <li>
   Own day-to-day operations and ensure nothing falls through the cracks.
  </li>
  <li>
   Support customer service and make sure our community feels heard, supported, and empowered.
  </li>
  <li>
   Identify inefficiencies and build processes that help us scale.
  </li>
  <li>
   Provide analytical insights to inform decision-making.
  </li>
  <li>
   Collaborate across teams to ensure smooth communication and execution.
  </li>
  <li>
   Wear many hats&mdash;you&rsquo;ll be part operator, part analyst, part problem-solver.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Strong operational and analytical skills; you thrive in solving problems and streamlining processes.
  </li>
  <li>
   Excellent interpersonal skills and clear communication abilities.
  </li>
  <li>
   Hands-on experience in customer service and/or operations.
  </li>
  <li>
   Ability to adapt quickly, multitask, and work effectively in a high-pressure, team-oriented environment.
  </li>
  <li>
   Bachelor&rsquo;s degree in Business Administration or related field.
  </li>
  <li>
   Prior experience in fintech, startups, or the digital asset sector is a strong plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer
  </strong>
 </p>
 <ul>
  <li>
   A chance to be part of a mission-driven company empowering women worldwide.
  </li>
  <li>
   The opportunity to work closely with experienced tech founders.
  </li>
  <li>
   A dynamic, fast-paced environment where no two days are the same.
  </li>
  <li>
   Ownership, growth, and the chance to shape a company from the ground up.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Operations Associate

Al Hamd Legal Translation LLC

<p>Job Title: Customer Service Executive</p><p>(Female) Candidates Preferred with Family Visa</p><p>Company: Al Hamd Legal Translation LLC</p><p>Salary: AED 2,500 - AED 4,000</p><p>Benefits: Annual Ticket, 30 Days Paid Leave</p><p><i><b>About Us:</b></i></p><p>Al Hamd Legal Translation LLC is a leading translation company with branches all across the UAE. We specialize in legal translation, corporate services, business setup, document attestation, and notary services. We pride ourselves on delivering top-notch services to our clients and are now seeking to expand our team with motivated and skilled professionals.</p><p><i><b>Job Overview:</b></i></p><p>We are looking to hire 2 to 4 Customer support &amp; Tele-sales with at least 1 year of UAE experience in a similar role. The ideal candidates will have excellent communication skills, basic computer knowledge, and a friendly demeanour. Experience in translation or related services will be an advantage.</p><p><i><b>Key Responsibilities:</b></i></p><ul><li>Deals with operation team across various branches to ensure smooth functioning.</li><li>Manage schedules, logistics, administrative tasks and customer follow-up to support different departments.</li><li>Identifying potential customers through research, cold calling, and networking.</li><li>Handle client inquiries and ensure exceptional customer service.</li><li>Assist in the preparation and processing of documents for translation, attestation, and other services.</li><li>Addressing customer concerns and objections to move the sales process forward.</li><li>Maintain records and databases accurately and efficiently.</li><li>Collaborate with team members to improve operational processes.</li><li>Ensure compliance with company policies and industry regulations.</li></ul><p><i><b>Skills and Qualifications:</b></i></p><ul><li>Minimum 1 years of UAE experience in a similar role.</li><li>Experience in the translation, legal, corporate services, or related fields is preferred.</li><li>Excellent communication skills in English (additional languages are a plus).</li><li>Basic computer knowledge, including proficiency in Microsoft Office (Excel, Word, Outlook).</li><li>Strong organizational and multitasking abilities.</li><li>Friendly and professional manner with a customer-oriented approach.</li><li>Ability to work effectively both independently and as part of a team.</li></ul><p><i><b>What We Offer:</b></i></p><ul><li>Competitive salary ranging from AED 2,500 to AED 4,000 based on experience and qualifications.</li><li>Annual ticket and 30 days paid leave.</li><li>Opportunity to grow and develop within a dynamic and expanding company.</li><li>Supportive and collaborative work environment.</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED4,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Application Deadline: 28/08/2025</p>

Customer Service Executive

Al Rostamani International Exchange

<div><p>Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care &amp; Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.</p>
<p>United Diesel is specialized in commercial vehicles and is the authorized distributor of Renault Trucks, Tata Motor, Buses and Trucks. It offers complete after Sales Services and provides innovative transport solutions.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
Job Purpose</b></h2>
</div><div><p>
The Customer Support Engineer will be responsible for providing advanced technical support to our customers, ensuring the resolution of complex issues, and maintaining a high level of customer satisfaction. This role requires a deep understanding of our products, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2>
</div><div><ul><li>Technical Support:
<ul><li>Provide advanced technical support to customers via phone, email, and chat.</li>
<li>Collaborate with cross-functional teams, including engineering and product management, to resolve customer issues.</li>
</ul></li><li>Customer Interaction:
<ul><li>Act as the primary point of contact for high-priority customer issues.</li>
<li>Communicate effectively with customers to understand their issues and provide timely updates.</li>
<li>Ensure a high level of customer satisfaction through professional and empathetic communication.</li>
</ul></li><li>Documentation and Knowledge Sharing:
<ul><li>Create and maintain detailed documentation of customer issues and resolutions.</li>
<li>Develop and update knowledge base articles to help customers resolve common issues.</li>
<li>Mentor and train workshop engineers to enhance their technical skills and customer service abilities.</li>
</ul></li><li>Product Feedback:
<ul><li>Gather and analyze customer feedback to identify common issues and areas for improvement.</li>
<li>Provide detailed feedback to the product development team to help improve product quality and usability.</li>
</ul></li><li>Continuous Improvement:
<ul><li>Stay up-to-date with the latest industry trends and technologies.</li>
</ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Job Requirements</b></h2>
</div><div><ul><li>Education:
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering or a related field.</li>
</ul></li><li>Experience:
<ul><li>Minimum of 3 years of experience in a technical support role, preferably in a senior or lead capacity.</li>
</ul></li><li>Technical Skills:
<ul><li>Strong understanding of commercial vehicles
</li><li>Proficiency in resolving complex technical issues.</li>
</ul></li><li>Soft Skills:
<ul><li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving and analytical abilities.</li>
<li>Ability to work independently and as part of a team.</li>
<li>High level of empathy and customer focus.</li>
</ul></li></ul></div></div></div><p>At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.</p></div><p></p>

Customer Support Engineer

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