customer service representative Jobs in Dubai

customer service representative

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customer support specialist

Manpower Middle East

<div>
 
 We are looking for a dedicated and customer-focused
 
 Call Center Specialist
 
 to join our team. The ideal candidate will be responsible for handling high volumes of customer interactions while delivering exceptional service and ensuring a positive customer experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Handle inbound and outbound calls in a professional and timely manner.
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 Respond to customer inquiries, requests, and complaints with accuracy and efficiency.
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 Provide clear and accurate information about products and services.
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 Resolve customer issues and escalate complex cases when necessary.
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 Maintain detailed and accurate records of all customer interactions in the system.
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 Meet individual and team performance targets, including call handling time and customer satisfaction.
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 Follow company policies, procedures, and quality standards at all times.
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 Identify opportunities to improve customer service processes and overall experience.
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 </ul>
 
 
 
 
 
 Requirements:
 
 
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 Proven experience in a call center or customer service role.
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 Excellent verbal communication and active listening skills.
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 Strong problem-solving and conflict resolution abilities.
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 Ability to work in a fast-paced, high-volume environment.
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 Basic proficiency in MS Office and CRM systems.
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 Strong organizational skills and attention to detail.
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 Flexibility to work shifts if required.
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 </ul>
 
 
 
 
 This role is ideal for individuals who thrive in a dynamic environment and are passionate about delivering excellent customer service.
 
</div>

Call Center Specialist

FLOMIC FREIGHT & LOGISTICS LLC

Job Title: Customer Service Representative Company: Flomic Balikbayan Cargo Location: Dubai and Abu Dhabi, UAE Job Type: Full-TimeJob Description: Flomic Balikbayan Cargo is looking for a friendly, reliable, and customer-oriented Customer Service Representative to join our Dubai and Abu Dhabi team. The ideal candidate will assist customers with inquiries, bookings, and shipment concerns while delivering excellent service.Key Responsibilities:<ul><li>Assist customers with booking pick-up and delivery of balikbayan boxes</li><li>Respond to inquiries via phone, WhatsApp, and social media</li><li>Provide accurate information about rates, schedules, and promotions</li><li>Go live on Facebook/TikTok occasionally to promote services and engage customers</li><li>Support marketing activities when needed</li><li>Handle customer concerns and complaints professionally</li><li>Update customer records and prepare basic reports</li><li>Promote company services and special offers</li></ul>Requirements:✔ Previous customer service experience (preferred) ✔ Confident and presentable on social media live ✔ Good communication skills in English (Tagalog is a plus) ✔ Basic knowledge of Facebook, TikTok &amp; Instagram ✔ Energetic, friendly, and customer-oriented ✔ Must be currently based in UAEWhat We Offer:<ul><li>Competitive salary</li><li>Supportive and friendly work environment</li><li>Opportunity for long-term employment</li></ul>You may send your CV to phlcargo@flomic.ae or balikbayan@flomic.ae.We look forward to receiving your application!Job Type: Full-timeWork Location: In person

Customer Service Representative

Servtech Technical Services llc

Job Summary:We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, assisting them with inquiries, concerns, and support. Your primary responsibility will be to ensure excellent customer experiences and foster long-term customer relationships by delivering exceptional service.Key Responsibilities:<ul><li>Answer customer inquiries via phone, email, or chat in a timely and professional manner.</li><li>Provide accurate product/service information, addressing concerns and resolving issues.</li><li>Process orders, returns, and exchanges, ensuring all customer requests are met.</li><li>Manage customer complaints with a positive and solution-oriented approach.</li><li>Maintain a detailed record of customer interactions in the CRM system.</li><li>Offer guidance and support to customers, ensuring they understand the product/service features.</li><li>Escalate unresolved issues to higher management as needed.</li><li>Stay updated on company products, services, and policies to provide the most relevant information to customers.</li><li>Follow up with customers to ensure satisfaction and resolve any lingering issues.</li><li>Meet performance targets in areas such as customer satisfaction, response time, and issue resolution.</li></ul>Skills and Qualifications:<ul><li>High school diploma or equivalent; Bachelor's degree preferred.</li><li>Previous experience in customer service or a related field.</li><li>Strong verbal and written communication skills.</li><li>Excellent problem-solving and conflict resolution abilities.</li><li>Ability to manage multiple tasks and work in a fast-paced environment.</li><li>Proficient in using customer service software (CRM), phone systems, and other tools.</li><li>Positive attitude with a passion for helping others.</li><li>Ability to work collaboratively in a team environment.</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthWork Location: In person

Customer Service OWN VISA (Only Females)

Fresher: Bridging Nature's Beauty with Business Innovation

Job Title: Customer Service (Female)Location: Al Qouz Ind. third - Al Quoz - Dubai Company: The Bridal Atelier Job Type: Full TimeJob Summary:We are seeking a well-presented and customer-oriented Female Customer Service Executive (Arabic Speaker) to join our team. The ideal candidate will be responsible for assisting clients, managing appointments, and ensuring a smooth and elegant customer experience in line with our luxury brand standards.Key Responsibilities:&middot; Greet and assist clients in a professional, warm, and welcoming manner&middot; Communicate effectively with customers in both Arabic and English&middot; Handle inquiries via phone, WhatsApp, email, and in-store&middot; Schedule and manage bridal appointments and fittings&middot; Provide detailed information about products, services, and pricing&middot; Maintain accurate customer records and appointment schedules&middot; Follow up with clients before and after appointments&middot; Support the sales and styling team to ensure excellent service delivery&middot; Ensure the boutique is always neat, organized, and presentable&middot; Assist with basic administrative tasks as requiredQualification &amp; Skills:&middot; Female candidate only&middot; Must be fluent in Arabic and English&middot; Bachelor&rsquo;s degree or diploma in Business Administration, Hospitality, Marketing, or a related field preferred&middot; Minimum 3&ndash;5 years of experience in customer service, retail, hospitality, or luxury fashion preferred&middot; Strong communication and interpersonal skills&middot; Presentable with a polished and professional appearance&middot; Excellent organizational and multitasking abilities&middot; Proficient in MS Office and basic computer systems&middot; Customer-focused with a positive and proactive attitudeWork Location: In person

Customer Service Executive (Female)

The First Group

<div>Overview:
<div>
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</div><div></div><div> 
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</div><div></div> 
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai&rsquo;s only virtual helicopter tour and endorsements from a number of international sporting celebrities.
Job Description:
<h3 class="jobSectionHeader">Job Purpose:</h3><div>
To provide exceptional customer support and service by handling client inquiries, resolving issues, and ensuring a positive customer experience. The role may also involve light outbound calling for follow-ups and client engagement.</div><h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul><li><div>
Handle inbound and outbound calls in a professional manner.</div></li><li><div>
Respond to customer inquiries via phone, email, or other communication channels.</div></li><li><div>
Resolve customer complaints and escalate issues when necessary.</div></li><li><div>
Provide accurate information regarding services, offers, and company updates.</div></li><li><div>
Maintain detailed and accurate records of interactions in the system.</div></li><li><div>
Coordinate with internal teams to ensure timely resolution of customer requests.</div></li><li><div>
Support customer retention initiatives and contribute to enhancing client satisfaction.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
UAE National wit Family Book.</div></li><li><div>
Strong communication skills in English and Arabic.</div></li><li><div>
Previous experience in customer service, call center, or administrative roles is preferred.</div></li><li><div>
Ability to multitask, manage time effectively, and work independently.</div></li><li><div>
Tech-savvy with basic computer and CRM knowledge.</div></li></ul></div>

Customer Care Executive (UAE National - Remote Working)

Nosrati MM LLC Dubai

Alleen reageren indien u uitstekend Nederlands kunt spreken en schrijven.Perfect Dutch speaking and writing is required for this job.Job description:Is the customer always central to you? Are you stress resistant and flexible? Then read on and maybe you will soon be our new colleague! We are looking for an enthusiastic new colleague for our customer service department. You enjoy working in a dynamic and rapidly changing environment where no day is the same. You are a real team player, which is important because you are going to work together with other colleagues. We are a young, hard-working and close-knit team, which loves fun and where everyone is ready for each other. In this position you are responsible for handling all questions from the customer via telephone, e-mail and social media. For this you are often in contact with your colleagues from other departments to answer questions from the customer as well as possible. Our customer service is open from 8 a.m. to 17 p.m. NL timings. From Monday till Friday.In short, you are going to do the following:<ul><li>Handling customer questions via telephone, e-mail and social media.</li><li>Administrative processing of customer questions.</li><li>Connect with different colleagues to solve customer questions.</li><li>Keep customer administration system up to date.</li><li>Identify and solve problems / questions with colleagues and with customers immediately.</li></ul>Requirements:<ul><li>Minimum MBO working and thinking level Experience in a customer-oriented environment</li><li>Excellent command of the Dutch language in speech and writing.</li><li>Due to the dynamic environment you must be able to switch quickly; so you are flexible.</li><li>You are customer-oriented and you can listen well.</li><li>You recognize yourself in these: Customer focus Flexibility | Oral &amp; written communication Listening | Quality orientation.</li><li>Perfect Dutch speaking and writing is required for this job.</li></ul>Job Type: Full-timeLanguage:<ul><li>Dutch (Required)</li></ul>Work Location: In person

Customer Service Representative Dutch native speakers

Edenred UAE

<div>
 
 
 Temporary Position &ndash; 3-Month Contract
 
 
 
 
 
 
 
 About Edenred
 
 
 
 
 
 
 Edenred is a leading services and payments platform and the everyday companion for people at work, connecting 50 million employees and 2 million partner merchants in 46 countries via more than 850,000 corporate clients.
 
 
 
 
 
 Edenred offers specific-purpose payment solutions for food (meal vouchers), fleet and mobility (fuel cards, commuter vouchers), incentives (gift vouchers, employee engagement platforms) and corporate payments (virtual cards).
 
 
 
 
 
 These solutions enhance employee well-being and purchasing power, improve companies&rsquo; attractiveness and efficiency, and vitalize the employment market and the local economy. Edenred&rsquo;s 10,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more user-friendly every day. In 2019, thanks to its global technology assets, the Group managed &euro;31 billion in business volume, primarily carried out via mobile applications, online platforms and cards.
 
 
 
 
 
 Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Next 20, FTSE4Good, DJSI Europe and MSCI Europe.
 
 
 
 
 
 
 The UAE Context
 
 
 
 
 
 
 Edenred UAE is a fast growing payroll service provider serving more than 6,000 business and more than 2 million unbanked employees. We service over 10 banks and 35 financial institutions. We offer a unique value proposition for companies to manage their payroll and for employees to receive their salaries and use it in the simplest way offering multiple value added services via our mobile app (money transfer, mobile recharge and card services)
 
 
 
 
 
 We are a purpose-driven company whose values are the foundation for how we conduct business every day. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom driving the financial inclusion of the unbanked population by offering the best product experience and services.
 
 
 
 
 
 
 About You
 
 
 
 
 
 
 This is a great opportunity for someone who wants to build something from the ground up and drive incredible impact in the life of others. You have a passion for growth and tech innovation, an entrepreneurial spirit with a "roll up your sleeves" attitude, strong attention to detail and an ability to work collaboratively across internal 2 / 3 and external teams. You are a disruptor who builds and delivers unparalleled customized insights that enrich both the performance of businesses and the lives of consumers.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 Customer Success Executive will constantly strive for customer excellence. The Customer Success Executive will be an expert point of contact for customers and end-users, providing product support and resolutions to complaints and enquiries. They will be supplying data and reports to stakeholders within the business and acting as point of knowledge for customer feedback.
 
 
 
 
 
 You will be responsible of:
 
 
 
 
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 Interact with our cardholders through inbound chats in timely manner  Identify and help solve cardholder&rsquo;s issues quickly and effectively.
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 Ensuring to resolve all issues of card holders and communicate with relevant team to provide solution to the user.
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 Working with a team of CSRs and other departments to find appropriate solutions.
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 Escalate queries and concerns
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 Take complete ownership of providing support to costumers
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 Ensure all target KPIs are met as set by the line manager
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 Ensure all feedback received from customers is captured for review by the line manager
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 Responsible for Making Outbound Calls depending upon the business requirement.
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 Provide regular reports and summaries to the reporting manager
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 Required Skills &amp; Profile
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
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 Must be a proven, effective and confident communicator.
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 Must hold a valid UAE VISA independently.
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 Minimum 2 years of experience of working in a customer service role
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 IT literate, particularly with the Microsoft Office package.
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 Strong written skills that lend to clear and concise text-based communication.
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 Strong work ethic, with abilities to act independently, be self-motivated and work within the context of a larger team-oriented environment
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 Strong organizational and administrative skills.
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 Display a courteous telephone manner, applying judgement, tact and diplomacy to all.
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 Languages Required - Hindi/Urdu &amp; English (Additional Languages &ndash; Malayalam/ Tamil/Bengali/Nepali/Arabic/Telugu/Kannada/Bhojpuri)
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 Rotational Shifts from 8 am &ndash; 10 pm
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 6 days a week
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 </ul>
 
 
 
 
 
 Education
 
 
 
 
 
 
 High school diploma or equivalent - Bachelor&rsquo;s Degree preferred
 
 
 
 
 
 
 Soft Skills
 
 
 
 
 
 <ul>
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 Must enjoy and excel in team environment
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 Must have an upbeat and positive outlook
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 Must be dedicated and reliable
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 Customer orientation and ability to adapt/respond to different types of customers
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 Passion for customer
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 Able to speak and write good English
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 An excellent team player with a willingness to be flexible and adaptable
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 Good problem-solving skills
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 Ability to multi-task, prioritize and manage time effectively
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 </ul>
 
 
</div>

Customer Service Executive - Temp 3 Month Contract

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