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customer service representative Jobs in Dubai

customer service representative

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customer support specialist

JD.COM

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  We are seeking a dedicated and customer-focused
  <strong>
   Customer Service Specialist
  </strong>
  to join our growing team in Dubai. In this role, you will be responsible for delivering exceptional service to our clients, resolving inquiries efficiently, and ensuring a positive customer experience. The ideal candidate must be fluent in
  <strong>
   English
  </strong>
  , with strong communication skills and a proactive attitude toward solving problems.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Handle customer inquiries and complaints promptly through various communication channels (phone, email, chat).
  </li>
  <li>
   Provide accurate information about products, services, and order status.
  </li>
  <li>
   Resolve issues efficiently, escalating more complex cases to the relevant departments as needed.
  </li>
  <li>
   Maintain detailed records of customer interactions and ensure follow-ups are completed.
  </li>
  <li>
   Support operational teams by relaying customer feedback and assisting in process improvements.
  </li>
  <li>
   Coordinate with internal teams to ensure customer issues are resolved quickly and accurately.
  </li>
  <li>
   Maintain a positive, empathetic, and professional attitude toward customers at all times.
  </li>
  <li>
   Meet performance targets related to customer satisfaction, response times, and service quality.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Requirements
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Communications, or a related field preferred.
  </li>
  <li>
   Fluency in
   <strong>
    English
   </strong>
   (spoken and written) is mandatory.
  </li>
  <li>
   Experience in warehousing or logistics preferred.
  </li>
  <li>
   Previous experience in customer service or a similar role is a plus.
  </li>
  <li>
   Capable to work on rotating night shifts.
  </li>
  <li>
   Willing to work on site is preferred
  </li>
  <li>
   Excellent interpersonal and communication skills.
  </li>
  <li>
   Strong problem-solving abilities and attention to detail.
  </li>
  <li>
   Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  </li>
  <li>
   Proficiency in Microsoft Office and customer service software tools is preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   If you are passionate about customer satisfaction and thrive in a dynamic, multicultural environment, we encourage you to apply and become part of our team!
  </em>
 </p>
 <p>
 </p>
</div>


Customer Service Specialist

StoneX Group

<div>Overview:
<div><b>
Join StoneX Bullion &ndash; A Global Leader in Precious Metals</b></div><div></div><div><br>
StoneX Bullion, part of a <b>Fortune 50, Nasdaq-listed company</b>, is one of Europe&rsquo;s largest online precious metals traders. We specialize in gold, silver, platinum, and palladium, serving customers worldwide with high-quality products and outstanding service. As a company built on <b>strong values of integrity, customer focus, and excellence</b>, we offer a dynamic and <b>international work environment</b> where innovation and collaboration thrive.</div><div></div><div><br>
By joining our team, you&rsquo;ll work with <b>talented professionals from diverse backgrounds, covering multiple languages</b> to support our customers across different countries. This role offers <b>career growth, skill development, and opportunities for travel</b>, making it an exciting step for anyone looking to advance in a global organization.</div>
Responsibilities:
<div><b>
Responsibilities</b></div><div></div><div><b><br>
Your Role as a Customer Service Specialist</b></div><div>
As a <b>Customer Service Specialist</b>, you will be a trusted point of contact for our retail customers, ensuring they receive expert guidance and a seamless experience. You will play a key role in building and maintaining strong customer relationships in an industry that values trust and expertise.</div><div></div><div><b><br>
Your Key Responsibilities:</b></div><ul><li><b>
Engage with customers worldwide</b> via email, phone, and live chat in English, Spanish and/or Italian, and ideally German</li><li><b>
Advise and assist</b> customers with product information, orders, and account management.</li><li><b>
Resolve inquiries efficiently</b>, ensuring customer satisfaction while maintaining high service standards.</li><li><b>
Identify customer needs</b> and offer tailored solutions to enhance their experience.</li><li><b>
Collaborate with a multicultural team</b> to streamline processes and improve customer service strategies.</li><li><b>
Support innovation</b> by sharing insights that help refine and optimize service offerings.</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><div></div><div><b><br>
What We&rsquo;re Looking For:</b></div><ul><li><b>
Languages:</b> Strong English &amp; Spanish and/or Italian skills; German and/or French is a plus.</li><li><b>
Customer Service Experience:</b> Ideally in an international and service excellence-driven environment.</li><li><b>
Excellent Communication Skills:</b> Ability to engage with customers professionally and empathetically.</li><li><b>
Problem-Solving Mindset:</b> Quick thinker with a proactive, solution-oriented approach.</li><li><b>
Team Spirit:</b> Thrives in a multicultural team where different languages and cultures come together to support a global customer base.</li></ul><div><b>
Why Join StoneX Bullion GmbH?</b></div><ul><li><b>
Work for a Global Company:</b> Be part of a stable, growing company backed by a Fortune 50 group.</li><li><b>
Career Growth &amp; Development:</b> We invest in our employees with training and clear progression opportunities.</li><li><b>
Exciting International Environment:</b> Work with a diverse team and engage with customers worldwide.</li><li><b>
Competitive Benefits Package:</b> Designed to support employee wellbeing and long-term security.</li><li><b>
Collaboration Focused:</b> Work from a centrally located, modern office in Dubai&rsquo;s Jumeirah Lakes Tower district, designed to foster collaboration and professional growth in a dynamic business hub.</li><li><b>
Vibrant Team Culture:</b> Regular events, company gatherings, and an open, supportive atmosphere.</li></ul><div><b>
Ready to Join a Thriving Industry?</b></div><div></div><div><br>
If you&rsquo;re passionate about <b>customer service excellence</b> and want to be part of an <b>international team in a growing global industry</b>, we&rsquo;d love to hear from you. Apply today and take the next step in your career with <b>StoneX Bullion</b>!</div><div></div><p><br>
#LI-Hybrid #LI-AS1</p></div>

ADIB - Abu Dhabi Islamic Bank

<div>
 <br/>
 <br/>
 <strong>
  Role: Customer Services Support Officer&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Dubai
  <br/>
  <br/>
 </strong>
 <strong>
  Role Purpose:
 </strong>
 Deliver Excellent customer service in accordance with agreed standards&nbsp;
 <br/>
 <br/>
 <strong>
  Key Accountabilities of the role: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Opening and closing applicant on time.
  </li>
  <li>
   Ensure proper implementation and follow up with timely.
  </li>
  <li>
   Prepare finance applications and obtain necessary approvals.
  </li>
  <li>
   Performed efficient troubleshooting of issues.
  </li>
  <li>
   Ensure TAT is adhered to and where possible exceed customer expectations
  </li>
  <li>
   Co-ordinate and liaise with other departments in a professional manner
  </li>
  <li>
   Participate in regular review and development meeting with key stakeholders
  </li>
  <li>
   Prepare and provide monthly report
  </li>
  <li>
   Keeping a record and details of actions taken
  </li>
  <li>
   Supporting customer service agents
  </li>
  <li>
   Provides technical help to colleagues if required.
  </li>
  <li>
   Ensure compliance with bank policies
  </li>
  <li>
   Perform other task specified by management.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  </li>
  <li>
   Ensure customer queries are resolved with agreed TAT
  </li>
  <li>
   Positive customer feedback&nbsp;
  </li>
  <li>
   Deliver professionalism when dealing other departments&nbsp;
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  Specialist Skills / Technical Knowledge Required for this role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Display flexibility in dealing with other team members
  </li>
  <li>
   Good data processing skills
  </li>
  <li>
   Good problem-solving skills
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Excellent Decision-making skills
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  Previous experience required (if any):&nbsp;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous banking experience in similar role
  </li>
  <li>
   Knowledge of regulated financial services and banking industries
  </li>
  <li>
   Detailed understanding of asset product&nbsp;
  </li>
  <li>
   In depth understanding of the internal process, procedures and internal systems
  </li>
  <li>
   <strong>
    This position is for UAE Nationals only
    <br/>
   </strong>
   &nbsp;
  </li>
 </ul>
</div>


Customer Services Support Officer

bayzat

<div></div><div><div><div><b>Dubai
</b></div><div></div><div><b>Full time
</b></div><div></div><div><div><b>REMOTE
</b></div></div></div><div><div><div><b>Job description<br>
</b></div></div></div><p></p><div><div>
<div><b>Who we are:</b></div>
<div><div><div>Bayzat is at the forefront of transforming workplaces through innovative solutions in HR, Payroll, Finance, and Insurance. Renowned as a leading SaaS platform for employee benefits and a key player in the Insurance sector, we are committed to our mission: empower every company to create a remarkable workplace by supercharging people processes and payments.</div>
<div></div>
<div>As one of the MENA region's fastest-growing Scale-Ups, Bayzat is celebrated for its innovative product offerings, backed by over 300 team members from 35+ nationalities. Recognized by Forbes as a promising UAE-based startup and supported by leading VCs like Mubadala and Point72 Ventures, we are among the best-funded HRTech scale-ups in the region.</div>
<div></div>
<div>At Bayzat, culture is paramount. We are a principle-driven, merit-based organization where authenticity, collaboration, and unpretentiousness thrive. Joining Bayzat means immersing yourself in an environment of high achievers, tackling complex challenges, and constantly striving for success. Our culture inspires continuous learning and excellence, allowing you to work with and be inspired by some of the brightest minds in the industry.</div>
<div></div>
<div>Our journey to success is anchored in our commitment to innovation, empowering businesses with features designed to optimize efficiency and elevate employee experiences. Whether enhancing people processes, streamlining payments, or enabling smarter decisions, Bayzat is redefining what it means to create a truly remarkable workplace.</div>
</div>
</div></div><div></div><div><b>About the role:</b></div>
<div>As a Configuration Specialist, you will be an integral part of our dynamic team based in Dubai, collaborating in a REMOTE environment. Your focus will be on delivering a seamless customer experience while configuring and supporting our IT solutions for a diverse client base. Your role will require a proactive, hands-on approach and interaction with both internal and external stakeholders in a fast-paced, high-growth setting.</div>
<div></div>
<div><b>Some high-impact responsibilities you will be entrusted with:</b></div>
<ul><li>Configure, test, and deploy IT solutions to meet client requirements and project goals.</li>
<li>Deliver exceptional customer service, serving as a key point of contact for client queries and support.</li>
<li>Troubleshoot and resolve technical issues promptly to maintain high client satisfaction.</li>
<li>Collaborate with cross-functional teams to drive project success and value creation.</li>
<li>Analyse and interpret data to provide actionable insights and continual process improvements.</li>
<li>Document configurations, best practices, and resolutions to build team knowledge.</li>
<li>Organize and prioritize multiple projects or tasks to consistently meet deadlines and exceed expectations.</li>
</ul><div><b>What you will need to have:</b></div>
<ul><li>Minimum 1 year of relevant experience in customer-facing roles.</li>
<li>Demonstrated customer-service orientation and a passion for delivering exceptional experiences.</li>
<li>Extensive technical knowledge working on IT projects.</li>
<li>Strong multi-tasking ability to handle simultaneous projects and client needs.</li>
<li>Proven track record of timely issue identification and resolution.</li>
<li>Excellent interpersonal, verbal, and written communication skills.</li>
<li>High attention to detail and obsessive organizational skills.</li>
<li>Proficiency in Microsoft Excel for tracking and analyzing data.</li>
<li>Ability to extract and analyse research data.</li>
<li>Strategic, critical thinker with robust problem-solving abilities.</li>
<li>Self-driven with a passion for technology and a strong desire to learn.</li>
<li>Experience navigating high-growth or fast-paced environments.</li>
<li>Team player with capability to build strong relationships with diverse stakeholders.</li>
</ul><div><b>What you will need to have:</b></div>
<ul><li>Experience with SaaS platforms and configuration tools.</li>
<li>Exposure to cloud-based deployment environments.</li>
<li>Familiarity with project management or CRM systems (e.g., JIRA, Salesforce).</li>
<li>Background in business or data analysis.</li>
<li>Relevant certification in ITIL, CompTIA, or similar technologies.</li>
</ul><div><div><b>What&rsquo;s in it for You</b></div>
<div><div><div><div>At Bayzat, we don&rsquo;t sell beanbags or buzzwords as culture &mdash; we build an environment where high achievers thrive. You&rsquo;ll work alongside some of the hungriest, most driven people you&rsquo;ll ever meet, in a place that rewards performance, not politics.</div>
<div>Here&rsquo;s what you can expect:</div>
<ul><li><b>Meritocracy at its core:</b> Your value creation and impact define your growth, not titles or tenure.</li>
<li><b>Freedom to shape your path:</b> We support cross-functional moves and growth transitions when you drive value.</li>
<li><b>Real feedback culture:</b> Feedback is coaching &mdash; empowering you to find your own answers and elevate your game.</li>
<li><b>Barrier-free collaboration:</b> Impact matters more than hierarchy. If you can create value, you&rsquo;ll have a seat at the table &mdash; even with the CEO.</li>
<li><b>Accelerated growth:</b> Fast-track opportunities for top performers; no artificial limits.</li>
<li><b>Flexible work setup:</b> Remote and hybrid options designed around performance.</li>
<li><b>Inclusive culture:</b> Regular company-wide all-hands, OKR tribe meetings, and annual awards that celebrate real impact.</li>
</ul><div>This isn&rsquo;t for everyone &mdash; but if you want to be pushed, inspired, and rewarded for what you deliver, <b>welcome to Bayzat.</b></div></div></div></div></div></div></div><p></p>

Configuration Specialist (UAE Nationals)

Abbott

<div><p><b>About Abbott</b></p><p>
Abbott is a global healthcare leader, creating breakthrough science to improve people&rsquo;s health. We&rsquo;re always looking towards the future, anticipating changes in medical science and technology.</p><p></p><p><b>
 Working at Abbott</b></p><p>
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:</p><ul><li>Career development with an international company where you can grow the career you dream of.</li><li>A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.</li><li>A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.</li></ul><p></p><p><b>
About Abbott Rapid Diagnostics Division</b></p><p>
We are the world leader in Rapid Diagnostics at the point of care. Working with us, you'll tackle a wide array of problems including some of the world's greatest healthcare challenges, while experiencing a myriad of cultures, geographies, and technologies.</p><p></p><p><b>
Job Title: Business Support Specialist</b></p><p>
This position is part of the Graduate Development Program, which will run for 1 year in Abbott Rapid Diagnostics Division. During this time, the candidate will rotate across three functions, spending approximately 4 months in each:</p><ul><li><p>
Commercial Team (EEMENA)</p></li><li><p>
Supply Chain (EMEA)</p></li><li><p>
Strategic Projects Team</p></li></ul><p></p><p>
Upon successful completion of the program, there is a possibility for the candidate to continue in one of these functions, based on their performance, interest, and business needs.</p><p></p><p><b>
Position Accountability / Scope</b></p><p><b>
CANDIDATE PROFILE</b></p><p><b>
Education:</b><br>
Degree in <b>Business, Data Science, Data Analytics, Pharmacy</b>, or a related field.</p><ul><li><p>
Graduated from Business, Data Science, Pharmacy, or related field.</p></li><li><p>
Interest in Data analysis, data-driven decision making, and process improvement.</p></li><li><p>
Eager to gain hands-on experience in a multinational environment with exposure to multiple markets.</p></li></ul><p></p><p><b>
Background:</b><br>
Interest or experience in <b>healthcare, diagnostics is preferred</b>.</p><p><b>
Skills:</b></p><ul><li><p>
Strong with Excel and comfortable/or Power BI for data visualization.</p></li></ul><ul><li><p>
Strong ability to interpret and analyze complex data.</p></li><li><p>
Clear and confident in both written and verbal English communication.</p></li></ul><p></p><p><b>
Purpose of the Role</b></p><p>
 The candidate will support the Commercial team EEMENA / EMEA Supply chain &amp; EMEA Strategic projects team through a development journey. Where the selected candidate will have the chance to contribute &amp; gain experience across different divisions in commercial operation, process optimization, customer mapping, data visualization and insight generations through proper data analysis.</p><p>
The focus will be on improving data visibility, creating dashboard that allow proper data analysis and insight generation, commercial order fulfillment process optimization, customer mapping, mapping execution lead times, and enhancing risk assessment processes to support proactive supply actions.</p><p></p><p><b>
Key Responsibilities</b></p><p>
Business Funnel Pipeline Support Power BI &amp; Dashboard Improvements Order to Fulfillment Map</p><ul><li><p>
Map supply chain execution tasks across EEMENA markets to clarify roles, responsibilities, and workflows.</p></li><li><p>
Build a simple RACI view to highlight accountability.</p></li></ul><p>
Data Analysis &amp; Insights, Visualization</p><ul><li><p>
Consolidate execution KPIs and provide insights to support decision-making.</p></li><li><p>
Contribute to building recommendations for supply chain improvement actions.</p></li></ul><p>
Collaboration &amp; Communication</p><ul><li><p>
Coordination between different functions within the organization</p></li></ul><p>
Commercial Pipeline conversion follow up Expansion of the Africa Playbook and Prevalence Map Optimization of ID-Now Placement Pima/MPima Delivery &amp; Deployment Optimization</p><p><b>
Skills &amp; Competencies Needed</b></p><ul><li><p>
Analytical Skills: Strong ability to work with data, identify patterns, and extract insights.</p></li><li><p>
Technical Skills:</p><ul><li><p>
Basic to intermediate Excel (pivot tables, lookups, charts).</p></li><li><p>
Familiarity with Power BI (or willingness to learn quickly).</p></li><li><p>
Knowledge of MS Planner / task management tools (preferred but can be developed).</p></li></ul></li></ul><ul><li><p>
Communication: Clear written and verbal communication in English; ability to summarize findings simply.</p></li><li><p>
Collaboration: Team-oriented, able to coordinate with multiple stakeholders across regions.</p></li><li><p>
Learning Agility: Curiosity, adaptability, and a growth mindset to master new tools and processes.</p></li><li><p>
Time Management: Ability to prioritize tasks and deliver outputs within deadlines.</p></li></ul><p></p><p><b>
Language: </b>Strong English is a must, Arabic and other language are preferred</p><p><b>
Experience: </b>0 &ndash; 2 years</p><p></p><p>
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.</p><p></p><p>
Connect with us at www.abbott.com, on LinkedIn at www.linkedin.com/company/abbott-/, on Facebook at http://www.facebook.com/Abbott and on Twitter @AbbottNews.</p></div>

Business Support Specialist (UAE Nationals only)

ASPIN HOLDING LLC

<p><b>Job Summary:</b></p><p>The IT Support Specialist is responsible for maintaining, troubleshooting, and supporting all hardware and software systems across the organization. This role ensures smooth day-to-day technical operations, timely resolution of issues, and proper coordination with vendors and service providers.</p><p><b>Key Responsibilities:</b></p><ul><li>Install, configure, and maintain hardware (PCs, laptops, printers, peripherals).</li><li>Provide support for operating systems, applications, and software updates</li><li>Troubleshoot and resolve hardware, software, and network issues.</li><li>Set up user accounts, email, and access permissions.</li><li>Perform regular system checks, backups, and updates.</li><li>Coordinate with vendors for repairs or IT purchases when needed.</li><li>Document issues and solutions for reference.</li><li>Connecting systems: Fully take part in the development and; integration of systems</li><li>API Management: Integrate external services and third-party APIs</li><li>Testing and Troubleshooting: Ensuring that integrated systems are operating correctly, fixing bugs, and improving compatibility.</li><li>Monitoring, updating, and troubleshooting servers, whether they are on-premise or cloud-based</li></ul><p><b>Skills &amp; Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Proven experience in IT support (minimum 2&ndash;3 years preferred).</li><li>Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.</li><li>Understanding of network systems (LAN/WAN), IP configurations, and basic server management.</li><li>Excellent troubleshooting, communication, and time management skills.</li><li>Ability to work under pressure and handle multiple tasks efficiently.</li></ul><p>Job Type: Full-time</p>

IT Support Specialist – Hardware & Software

GLOSSY LOUNGE

<p><b>Company Description:</b></p><p>Glossy Lounge, designed and made in the UAE, operates with sustainability at its core, emphasizing natural and eco-friendly fabrics. Our wearable collections and tech innovations are mindful of environmental impact. We are committed to bettering communities by donating time and products to initiatives supporting women and children. Glossy Lounge continuously seeks causes and organizations to support, embodying hope and a collective spirit to empower individuals.</p><p><b>Role Description:</b></p><p>This is a full-time on-site role for FEMALE a Customer Support Representative (Arabic-speaking) located in Dubai. The role involves daily interaction with customers, ensuring their satisfaction, and addressing inquiries through excellent communication and customer service skills. The representative will troubleshoot issues to provide effective solutions and maintain a high level of customer satisfaction.</p><p><b>Qualifications:</b></p><ul><li>Customer Support and Troubleshooting skills</li><li>Customer Satisfaction and Customer Service skills</li><li>Excellent Communication skills</li><li>Ability to work on-site in Dubai</li><li>Proficiency in Arabic and English</li><li>Experience in the retail or fashion industry is a plus</li><li>Strong problem-solving skills and attention to detail</li></ul><p>You may send your application to - ralph@glossylounge.com</p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED3,500.00 per month</p><p>Application Question(s):</p><ul><li>Are you Female?</li></ul><p>Language:</p><ul><li>Arabic? (Required)</li></ul>

Customer Support Representative (Arabic-speaking)

Explore 4703+ Customer support specialist in Dubai this October. Find roles across top companies and apply now to boost your career.

4703 customer support specialist jobs IN Dubai

Customer Service Specialist

Customer Service Specialist

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Configuration Specialist (UAE Nationals)

Business Support Specialist (UAE Nationals only)

IT Support Specialist – Hardware & Software

Customer Support Representative (Arabic-speaking)