customer service representative Jobs in Dubai

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applications functional specialist Jobs in Dubai

applications functional specialist

customer support specialist

zcreatix

<div><div><div><h5 class="jobSectionHeader">Overview</h5> 
</div><div><h4 class="jobSectionHeader">Job Details</h4> 


Respond to member inquiries, requests, and platform-related issues in a timely, professional, and customer-focused manner.

Act as a key point of communication between platform users and internal teams to ensure questions and operational matters are resolved efficiently.

Review brand onboarding applications from different markets to verify compliance with platform policies, quality requirements, and marketplace standards.

Conduct routine platform audits to identify products or listings that do not meet marketplace guidelines, including reviewing user-reported cases and recommending appropriate actions.

Support designers and new partners throughout the onboarding process by assisting with account setup, documentation, and contract completion.

Maintain accurate records of customer interactions, onboarding activities, platform reviews, and case resolutions.

Coordinate with internal departments to improve platform operations, user satisfaction, and overall service quality.

Support compliance, quality assurance, and consistent communication across all platform-related activities.

Monitor recurring user concerns and provide feedback to management to help improve platform processes and customer experience.

Assist with testing new platform features, updating internal documentation, and supporting operational improvement initiatives when required. 

<h4 class="jobSectionHeader">
Job Experience Requirements</h4> 


Bachelor's degree in Business Administration, Communication, Marketing, E-commerce, or a related field.

2 to 3 years of experience in customer service, customer support, community management, or marketplace operations, preferably within an e-commerce environment.

Strong communication and interpersonal skills with the ability to build positive relationships with users and internal stakeholders.

Ability to manage multiple tasks, prioritize workload, and resolve issues accurately within established timelines.

Excellent attention to detail with a strong understanding of compliance requirements and quality standards.

Proactive, organized, and collaborative with the ability to work effectively in a fast-paced team environment.

Good computer skills and familiarity with online platforms, CRM systems, or customer support tools will be considered an advantage.

About Company: 
ZCREATIX is a modern and growth-oriented organization focused on delivering high-quality results across multiple industries. We value creativity, innovation, and teamwork, and we are looking for motivated individuals who want to grow professionally while contributing to impactful projects in a fast-paced environment.
</div></div><div></div><div><div><h5 class="jobSectionHeader">Job Nature</h5>
</div><div>Full Time
</div></div><div></div><div><div><h5 class="jobSectionHeader">Job Location</h5>
</div><div>Dubai
</div></div><div></div><div><div><h5 class="jobSectionHeader">Job Level</h5>
</div><div>Sr. Position</div></div></div><div></div>

Marketplace Compliance Executive

Nevertiti star tr

Job Overview Nevertiti Star Trading, a dynamic Dubai-based company specialising in trading and distribution across diverse product categories, is seeking a diligent and proactive Customer Sales Support Executive to join our team. We are committed to quality, reliability, and building strong client relationships, and this role is central to achieving that mission. This is a full-time position based in Dubai, United Arab Emirates. The successful candidate will be a vital link between our sales team and our valued clients, providing essential administrative support and ensuring a seamless and positive customer experience. You will play a key part in the efficiency of our sales operations and contribute directly to our continued growth. Salary: AED 2,500 - AED 3,500 per month Responsibilities * Serve as the first point of contact for customer enquiries via phone and email, providing timely and professional assistance. * Process customer orders, prepare quotations, and issue invoices accurately and efficiently. * Provide comprehensive administrative support to the sales team to help them meet their targets. * Maintain and update client records and sales data within the company's CRM system. * Coordinate with the logistics and supply chain departments to ensure the timely dispatch and delivery of products. * Address and resolve customer complaints or issues with a focus on achieving a satisfactory outcome. * Assist in the preparation of sales reports and presentations for management. * Provide excellent after-sales support to foster long-term client relationships. Qualifications * Proven experience in a sales support, customer service, or a similar administrative role. * Excellent verbal and written communication skills in English. * Strong organisational and multitasking skills, with a high level of attention to detail. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is essential. * Previous experience working with CRM software is highly desirable. * A proactive attitude with strong problem-solving capabilities. * The ability to work effectively both independently and as part of a collaborative team. * A strong commitment to delivering exceptional customer service.

customer sales support Executive

We One

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 To ensure the delivery of smooth, efficient and consistent best practice of the functioning of the customer service desk, you will be responsible in delivery bespoke process and procedure of the overall customer service program and for the centre providing all customers excellent services and ensuring that their expectations are constantly met.
 
 
 
 
 
 
 Job Type: Permanent
 
 
 
 
 Salary: 6K AED
 
 
 
 
 
 
 
 Key Tasks:
 
 
 <ul>
 <li>
 Ensure the smooth and efficient operation of the Customer Service Desk by delivering exceptional customer service and consistently meeting customer expectations.
 </li>
 <li>
 Maintain comprehensive knowledge of the property, its facilities, and key attractions within Dubai.
 </li>
 <li>
 Respond to general inquiries from customers and stakeholders at the Customer Service Desk.
 </li>
 <li>
 Keep the Customer Service Team Leader, Supervisor, and Manager informed of customer feedback and service-related issues.
 </li>
 <li>
 Handle incoming telephone calls and respond to customer inquiries promptly and professionally.
 </li>
 <li>
 Maintain accurate records of customer service requests, inquiries, and complaints.
 </li>
 <li>
 Resolve customer complaints in accordance with established policies and procedures.
 </li>
 <li>
 Prepare and reconcile shift cash transactions, ensuring all records are accurate and balanced, and securely deposit funds in compliance with company policies.
 </li>
 <li>
 Support fellow Customer Service team members during busy periods to ensure seamless service delivery.
 </li>
 <li>
 Perform meet-and-greet duties for tour groups, school visits, and other organized events as required.
 </li>
 <li>
 Provide customers with accurate information regarding ongoing promotions and ensure all related procedures are followed correctly.
 </li>
 <li>
 Promote, sell, and upsell Dubai Holding Malls' products and services while adhering to established sales procedures.
 </li>
 <li>
 Manage value-added services, including gift wrapping, stroller rentals, wheelchair loans, lost and found, childcare services, and other customer assistance programs.
 </li>
 <li>
 Maintain accurate inventory records for services and products sold at the Customer Service Desk, ensuring compliance with accounting procedures and reporting discrepancies immediately to the Team Leader or Supervisor.
 </li>
 <li>
 Assist the Customer Service Team Leader and Supervisor in collecting and updating information on in-store promotions, events, and activities to keep the team informed.
 </li>
 <li>
 Coordinate with the Customer Service Team Leader to ensure mall directories are accurate and up to date, reporting any discrepancies promptly.
 </li>
 <li>
 Direct media inquiries to the appropriate Palm Jumeirah Malls department or representative.
 </li>
 <li>
 Report equipment malfunctions, supplier shortages, or any operational issues immediately to the immediate supervisor.
 </li>
 <li>
 Monitor the condition of mall common areas, restrooms, signage, and other public facilities, reporting any maintenance or cleanliness concerns to ensure the mall maintains a high standard of presentation.
 </li>
 <li>
 Ensure brochure racks remain clean, organized, and fully stocked at all times.
 </li>
 <li>
 Maintain the cleanliness, organization, and professional appearance of the Customer Service Desk at all times.
 </li>
 </ul>
 
 
 
</div>

Call Center Agent

Bupa UK

<div>
 
 Job Description
 
 
 
 
 Customer Service Adviser
 
 
 
 
 Bupa Global, PO Box 5209, Dubai, United Arab Emirates
 
 
 
 Full Time Permanent - 40 hours per week
 
 
 Hybrid Working
 
 
 Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
 
 
 Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
 
 
 Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
 
 
 
 Role Overview
 
 
 
 We are looking to add Customer focused representatives to join our telephone based servicing team. These roles join a dedicated customer team within our partner in Dubai.
 
 
 
 We service our customer globally around the clock. We ask that you be able to work 8 hour shifts (40 hours a week) between 08:00 &ndash; 20:00 including occasional weekends and public holidays.
 
 
 
 
 We Make Health Happen
 
 
 
 <ul>
 <li>
 Support customers with their enquiries about their policies
 </li>
 <li>
 Member correspondence either by phone or by writing following appropriate investigation, in line with policy
 </li>
 <li>
 Make changes to memberships according to policies
 </li>
 <li>
 Reissuing and tracking members&rsquo; documents
 </li>
 <li>
 Making manual collections from customers&rsquo; credit cards
 </li>
 <li>
 Deal with billing inquiries
 </li>
 <li>
 Raising manual credit notes and invoices when needed
 </li>
 <li>
 Issue payment receipts for members and group payments
 </li>
 <li>
 Deal with providers and Brokers that may have any queries
 </li>
 <li>
 Take responsibility for ensuring that the system records are accurate and up to date
 </li>
 <li>
 Ensuring members&rsquo; contact details are up to date
 </li>
 <li>
 Provide support to other internal Departments to overcome cultural and language barriers
 </li>
 <li>
 Coordinate with Service Partners to set medical treatments up
 </li>
 <li>
 Handle members complaints and investigate
 
 
 </li>
 </ul>
 
 What You Will Need
 
 
 
 <ul>
 <li>
 Previous training in a medical environment
 </li>
 <li>
 Previous experience within Health Insurance experience within the UAE is essential.
 </li>
 <li>
 Understanding of UAE Health Insurance regulations
 </li>
 <li>
 Able to demonstrate a focus on excellent customer service within an insurance setting
 </li>
 <li>
 Experience in working with procedures
 </li>
 <li>
 Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
 </li>
 <li>
 Must have excellent verbal and written (English)
 </li>
 <li>
 Be able to work 8 hour shifts between 08:00 - 20:00 including occasional weekends and public holidays.
 
 
 </li>
 </ul>
 
 Why Bupa?
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We&rsquo;re committed to ensuring you&rsquo;re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Call Centre
 
 
 Locations:
 
 
 Dubai - OIC
</div>

Customer Service Adviser

Tafaseel

<div><h2 class="jobSectionHeader">Responsibilities</h2><ul><li>
Handle inbound and outbound calls, emails, and chat inquiries related to real estate services.</li><li>
Respond to customer inquiries regarding property availability, pricing, locations, and project details.</li><li>
Qualify leads by identifying customer requirements, budget, and preferred locations.</li><li>
Maintain accurate customer records and update the CRM system.</li><li>
Follow up with prospective customers to ensure timely communication.</li><li>
Escalate complex customer concerns to the appropriate department when required.</li><li>
Achieve assigned KPIs, including service levels, quality, productivity, and customer satisfaction.</li><li>
Ensure compliance with company policies, client requirements, and data confidentiality standards.</li><li>
Stay updated on real estate projects, market trends, and industry terminology.</li></ul><h2 class="jobSectionHeader">
Skills &amp; Qualifications</h2><ul><li>
Bachelor's degree or diploma in any relevant field.</li><li>
Minimum 1&ndash;2 years of experience in a call center or customer service role; real estate experience is a must.</li><li>
Good understanding of common real estate terminology such as freehold, leasehold, off-plan, ready property, mortgage, title deed, and property viewing.</li><li>
Excellent verbal and written communication skills in English and Arabic.</li><li>
Experience using CRM systems and Microsoft Office applications.</li><li>
Ability to handle customer inquiries professionally and work in a target-driven environment.</li><li>
Strong interpersonal, problem-solving, and organizational skills.</li><li>
Ability to work in a multi-channel environment, including voice, email, chat, and social media interactions.</li></ul>
This role is based in Dubai in client's location</div>

Call Center Agent - Real Estate

Styli

<div>
 
 
 Job Title:
 
 Customer Service Representative
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 Reporting To:
 
 Manager - Customer Service
 
 
 
 
 
 
 Introduction:
 
 
 
 STYLI Marketplace is an e-commerce concept founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI marketplace brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps.
 
 
 
 
 
 Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI marketplace has quickly become a leading player in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Delivering exceptional customer experience
 </li>
 <li>
 Handle customer interactions via call, email or chat effectively with ownership and empathy
 </li>
 <li>
 Provide accurate order, product, and delivery information.
 </li>
 <li>
 Follow Styli&rsquo;s quality standards (tone, process, empathy)
 </li>
 <li>
 Document all interactions accurately in CRM systems
 </li>
 <li>
 Own and drive key CS metrics across channels - CSAT, Quality Assurance Score (QA), Average Handling Time (AHT), First response time (FRT), and First contact resolution (FCR)
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferred (not mandatory)
 </li>
 <li>
 1&ndash;2 years of experience in Customer Service / E-commerce / Contact Center
 </li>
 <li>
 Fluent in English and Arabic (written &amp; spoken)
 </li>
 <li>
 Knowledge of CRM tools or helpdesk software preferred
 </li>
 <li>
 Willingness to work rotational shifts including weekends or holidays
 </li>
 <li>
 Communication &ndash; Clear, confident, and customer-focused
 </li>
 <li>
 Empathy &ndash; Understands and relates to customer emotions
 </li>
 <li>
 Problem Solving &ndash; Provides logical, fast, and effective solutions
 </li>
 <li>
 Teamwork &ndash; Works collaboratively to achieve common goals
 </li>
 <li>
 Adaptability &ndash; Handles changing workloads and priorities
 </li>
 <li>
 Attention to Detail &ndash; Ensures accuracy in data and communication
 </li>
 <li>
 Time Management &ndash; Handles multiple queries efficiently
 </li>
 </ul>
 
 
 
 
 
 At Styli, we are committed to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. As an equal opportunities&rsquo; employer, we celebrate the unique backgrounds, perspectives, and talents of our team members. We believe that a diverse workforce drives innovation and enhances our ability to serve our customers effectively. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are dedicated to creating an environment where everyone has the opportunity to thrive and succeed.
 
 
</div>

Customer Service Representative

Awal Experts

we are a maintenance company providing services across UAE, currently we are looking for candidates to work as Tele sales/ Customer service, candidates with strong communication and mangement skills required to join immediately. Accomodation+transportation will be provided by the employer,Job Requirements: 1. Perfect English Communication and Accent 2. Prior Experience in TeleSales is a Must 3. Experienced with sales over Phone / Chat 4. Preferred Candidates should have experience dealing with foreign clients 5. This is not a job which relies 100% on scripted conversation; so command over English language and persuasion skills are a must. 6. Multitasking and computer usage skills are mustJob Location: SharjahJob Type: Full-timePay: AED3,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Are you sure you have worked in a call center?</li><li>Are you sure you can handle sales over the phone and digital channels?</li><li>Are you sure you will be of value to any organization you join?</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>telesales: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Tele sales agent

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