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customer support specialist

Foodics

<p><b>The Job in a Nutshell </b><br>We are looking for those who are excited to be part of our team! As a Customer Support Specialist, you will handle clients  inquiries and requests regarding Foodics products and overall incoming communication channels</p> <p>In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!</p> <p><b>What Will You Do </b></p> <ul> <li>Handle and provide the correct answers for client inquiries.</li> <li>Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.</li> <li>Document communication logs into our CRM and ticketing systems with accuracy.</li> <li>Train clients on using Foodics products using multiple virtual channels.</li> <li>Report daily events to team leaders and highlight areas where more attention may be needed.</li> </ul> <p><b>What Are We Looking For </b></p> <ul> <li>Bachelor s degree in any major. (Preferred)</li> <li>0 - 1 year of experience in call center or customer service roles.</li> <li>High fluency in the English language, especially speaking and communicating verbally. (Must)</li> <li>Excellent typing skills (Must).</li> <li>Comfortable and skilled in delivering training. (Preferred)</li> <li>Willing to work hard and with autonomy to handle customer cases till case resolution.</li> <li>Is naturally strong in communication, with great ability for problem-solving.</li> <li>Comfortable in conducting routine tasks while maintaining quality standards.</li> </ul> <p><br></p><ul><ul> </ul> </ul>

Customer Support Specialist

Magic

Department: Support &amp; LeadershipLocation: Global+Compensation: $5.00 / hourDescriptionAbout the OpportunityOur client is a leading property management SaaS platform that empowers short-term rental hosts, co-hosts, and property managers to automate their operations across major booking channels like Airbnb, VRBO, and Booking.com. They provide an all-in-one solution featuring AI-powered guest communication, smart pricing, direct booking tools, and seamless integrations with smart home devices. Trusted by over 30,000 users worldwide, they're rapidly expanding their support team to maintain their reputation for reliability and exceptional customer care.Why does this role exist?As our client continues to scale their platform and serve thousands of property managers globally, they need a proactive, customer-focused Customer Support Specialist to ensure every user receives timely, accurate technical support. This role exists to be the frontline problem-solver who helps hosts troubleshoot product issues, resolve technical challenges, and maintain smooth operations across their rental businesses. The ideal candidate will combine strong technical aptitude with exceptional communication skills to deliver consistent, high-quality support that reflects the company's commitment to customer success and shows strong potential to grow with the team as they expand in the coming months.The Impact you ll makeTasks and ResponsibilitiesCustomer Support via Live Chat (Primary Channel)Respond to customer inquiries through live chat with professionalism and speedProvide technical troubleshooting for product features, integrations, and platform functionalityHandle phone and email support requests when needed to ensure comprehensive coverageTechnical Issue Resolution &amp; TroubleshootingDiagnose and resolve issues related to calendar syncing, channel integrations (Airbnb, VRBO, Booking.com), and smart device connectivityGuide customers through setup processes for AI auto-replies, dynamic pricing, and direct booking featuresEnsure timely and accurate resolutions while maintaining attention to detail in all interactionsDocumentation &amp; Escalation ManagementMaintain detailed records of customer interactions, issues, and resolutions in CRM/ticketing systemsDocument recurring issues and system bugs, escalating them to appropriate internal teamsReview and update customer information with strong attention to detailCommunication &amp; Tone AdaptationAdjust communication style based on customer needs from patient and educational for new hosts to efficient and technical for experienced property managersMaintain a professional yet personable tone across all customer touchpointsCollaborate proactively with team members to resolve complex customer concerns efficientlyQuality Assurance &amp; Process AdherenceFollow internal support procedures and quality guidelines to deliver consistent serviceMeet or exceed quality standards set by both internal teams and client assessmentsDemonstrate adaptability and willingness to learn new tools, processes, and product updatesSkills, Knowledge and ExpertiseRequired Qualifications:Minimum 1 year of experience in technical support with live chat as a primary channel (omni-channel support experience required)Native-level English proficiency (C2) with exceptional written and verbal communication skillsProven ability to adjust tone and communication style based on customer context from professional to personableStrong problem-solving skills and attention to detail when reviewing customer data and troubleshooting technical issuesProactive, self-motivated communicator who takes initiative and demonstrates strong cultural fit with collaborative teamsPrior experience supporting SaaS platforms or short-term rental/hospitality tools (nice to have)Experience working with international clients or English-speaking markets (nice to have)Schedule:Full weekend availability required (Saturday and Sunday) with graveyard shift flexibility. Must be willing to work APAC or EU timezone based on business needs.Compensation:Rate starts at $5 per hourPayment is made via DeelEquipment:Candidate must have the following WFH Set-Up:Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.Internet speed of at least 40MBPSHeadset with an extended mic that has noise cancellation and a webcamBack-up computer and internet connectionQuiet, dedicated workspace at homeBenefits

Customer Support Specialist - Freelance, Remote

DataAnnotation

<p>Give AI chatbots writing and editing tasks and evaluate their outputs</p><p>Evaluate the quality produced by AI models for correctness and performance</p><p><strong>Qualifications</strong></p><ul><li>Fluency in English and Italian</li><li>Detail-oriented</li><li>Excellent command of grammar, style, and brand voice</li><li>A current, in progress, or completed Bachelor's degree is preferred but not required</li></ul>

Bilingual Customer Support Specialist

Fresha

<div><div><b>About Fresha</b></div><div></div><div><br>
Fresha is the leading marketplace platform for beauty &amp; wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.</div><div></div><div><br>
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.</div><div></div><div><br>
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.</div><div></div><div><br>
Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.</div><div></div><div><br>
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google</div><div></div><div><b><br>
Role overview</b></div><div></div><div><br>
Given our exciting and progressive growth plans, we are looking for an exceptional B2B Software Support Specialist to come and join our global Software as a service business.</div><div></div><div><br>
Working collaboratively with partners, you will be accountable for Support tickets and communicate via different channels email, voice/phone, live chat, Social Media, WhatsApp, and SMS at Fresha.</div><div></div><div><br>
This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.</div><div></div><h3 class="jobSectionHeader"><b><br>
Delight our partners and their clients</b></h3><ul><li>
Resolve support tickets and partner contacts (from various channels and sources) using our ticketing system Hubspot, and support our partner&rsquo;s clients</li><li>
Identify the root cause of issues and problems our partners are experiencing and proactively flag recurring issues, bugs and contact trends to your TL and the Fresha product teams</li><li>
Take a consultative approach to supporting our partners to make sure they are getting the most out of our software to drive partner retention</li><li>
Find creative solutions to partner problems and identify opportunities to improve our partners experience with Fresha and to generate more revenue for the business</li><li>
Be a proactive problem solver, going the extra mile to delight our partners</li></ul><h3 class="jobSectionHeader"><b>
Testing and investigating</b></h3><ul><li>
Proactively test and investigate problems that our partners raise in our software</li><li>
Reproduce the issues and problems in your own test account and test solutions to the problem that you are solving</li><li>
Maintain your own test account and make sure all features and functionality are up to date, active and usable for testing purposes</li></ul><h3 class="jobSectionHeader"><b>
High Performance
</b></h3><ul><li>Be a high performer in the team, exceeding expectations in product knowledge, KPI achievement and living the values of Fresha</li><li>
Adhere to our Service Level Agreement (SLA) and prioritise timely resolution of tickets</li><li>
Take responsibility for your own performance and development, constantly learning and developing in the role and progressing through the CX structure</li><li>
Support your CX colleagues to achieve their targets and become high performers</li><li>
Constantly strive to raise the standards across the team to create a high performing culture</li></ul><h3 class="jobSectionHeader"><b>
How to be successful at Fresha</b></h3><ul><li><b>
Curious problem solver</b>, you want to get to the root cause of problems and find creative solutions to exceed our partners expectations</li><li><b>
Passionate about delighting our partners</b> and their clients so they never want to leave Fresha and advocate for the brand</li><li><b>
Deliver high quality written responses</b> in English to partner questions and queries</li><li><b>
Technical mindset</b>, comfortable using, navigating and explaining how to use our multifaceted Health and wellness software</li><li><b>
Ability to work at pace</b>, continually learning as our software continue to grow and evolve</li><li><b>
Comfortable dealing with ambiguity</b> and learning through testing and using the product</li><li><b>
Enthusiasm, positivity</b> and a can do attitude</li><li><b>
Comfortable taking feedback on board</b>, applying it to your daily activities and demonstrating humility</li></ul><div><b>
Inclusive workforce<br>
</b></div><div></div><br>
<div>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.</div><div></div><div><br>
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.</div><div></div><div><br>
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.</div><div></div><div><br>
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.</div></div>

B2B Software Customer Support Specialist (Dubai)

<div> <b> <u>About Fresha</u> </b> </div> <div> <br> </div> <div>Fresha is the leading marketplace platform for beauty &amp; wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.</div> <div> <br> </div> <div>The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.</div> <div> <br> </div> <div>Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.</div> <div> <br> </div> <div>Fresha s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.</div> <div> <br> </div> <div>The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google</div> <div> <br> </div> <div> <b>Role overview</b> </div> <div> <br> </div> <div>Given our exciting and progressive growth plans, we are looking for an exceptional B2B Software Support Specialist to come and join our global Software as a service business.</div> <div> <br> </div> <div>Working collaboratively with partners, you will be accountable for  Support tickets and communicate via different channels email, voice/phone, live chat, Social Media, WhatsApp, and SMS at Fresha. </div> <div> <br> </div> <div>This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.</div> <div> <br> </div> <div> <br> </div>  <div> <div> Delight our partners and their clients <ul> <ul> <li>Resolve support tickets and partner contacts (from various channels and sources) using our ticketing system Hubspot, and support our partner s clients</li> <li>Identify the root cause of issues and problems our partners are experiencing and proactively flag recurring issues, bugs and contact trends to your TL and the Fresha product teams</li> <li>Take a consultative approach to supporting our partners to make sure they are getting the most out of our software to drive partner retention</li> <li>Find creative solutions to partner problems and identify opportunities to improve our partners experience with Fresha and to generate more revenue for the business</li> <li>Be a proactive problem solver, going the extra mile to delight our partners</li> </ul> </ul> </div> </div> <div> <div> Testing and investigating <ul> <ul> <li>Proactively test and investigate problems that our partners raise in our software</li> <li>Reproduce the issues and problems in your own test account and test solutions to the problem that you are solving</li> <li>Maintain your own test account and make sure all features and functionality are up to date, active and usable for testing purposes</li> </ul> </ul> </div> </div> <div> <div> High Performance <ul> <ul> <li>Be a high performer in the team, exceeding expectations in product knowledge, KPI achievement and living the values of Fresha</li> <li>Adhere to our Service Level Agreement (SLA) and prioritise timely resolution of tickets </li> <li>Take responsibility for your own performance and development, constantly learning and developing in the role and progressing through the CX structure</li> <li>Support your CX colleagues to achieve their targets and become high performers</li> <li>Constantly strive to raise the standards across the team to create a high performing culture</li> </ul> </ul> </div> </div> <div> <div> How to be successful at Fresha <ul> <ul> <li> <b>Curious problem solver</b>, you want to get to the root cause of problems and find creative solutions to exceed our partners expectations</li> <li> <b>Passionate about delighting our partners</b> and their clients so they never want to leave Fresha and advocate for the brand</li> <li> <b>Deliver high quality written responses</b> in English to partner questions and queries</li> <li> <b>Technical mindset</b>, comfortable using, navigating and explaining how to use our multifaceted Health and wellness software</li> <li> <b>Ability to work at pace</b>, continually learning as our software continue to grow and evolve</li> <li> <b>Comfortable dealing with ambiguity</b> and learning through testing and using the product </li> <li> <b>Enthusiasm, positivity</b> and a can do attitude</li> <li> <b>Comfortable taking feedback on board</b>, applying it to your daily activities and demonstrating humility</li> </ul> </ul> </div> </div> <div> <div> <b>Inclusive workforce </b> </div> <div> <br> </div> <div>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.</div> <div> <br> </div> <div>We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.</div> <div> <br> </div> <div>We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.</div> <div> <br> </div> <div>If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.</div> </div>

C1 Water Industries

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 <div><span style="font-size: 13px;"><b>Sales Support Specialist</b></span></div></div></div></div></div>
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 <ul> <li>Assist the sales head in managing and maintaining customer accounts.</li> <li>Prepare and process sales orders, quotes, and invoices.</li> <li>Coordinate with internal departments (e.g., Lab, logistics, finance, marketing) to ensure timely delivery of products and services.</li> <li>Maintain and update CRM systems with accurate customer and sales data.</li> <li>Handle customer inquiries, resolve issues, and provide after-sales support.</li> </ul> </div>
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 <ul> <li>Generate reports on sales metrics and performance for management review.</li> <li>Support the preparation of sales presentations, proposals, and contracts.</li> <li>Track inventory levels and liaise with supply chain to manage product availability.</li> <li>Schedule meetings, calls, and demos between clients and sales representatives.</li> </ul> </div>
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<div> <div> <div> <div> <strong>Job Category: </strong>Sales Specialist </div> <div> <strong>Job Type: </strong>Full Time </div> <div> <strong>Job Location: </strong>Dubai</div></div></div></div>

Sales Support Specialist

Nomod

<b>Customer Success Specialist </b><br><div>
<p>At Nomod we're looking for a Customer Success Specialist to join our team. You'll be the face and voice of Nomod to our users.</p>
<p> </p>
<p>Read on to figure out whether this could be right up your alley!</p>
</div>
<div>Full-time</div>
  
 <div> <div><b>
 About the job </b><br><p>We re looking for a Customer Success Specialist to join our team. The ideal candidate is a proactive problem solver, with great communication skills and a relentless focus on customer happiness, who will relish being the face and voice of Nomod to our users.</p>
</div> </div>
 <div> <div>
 As a Customer Success Specialist, you will: <br><ul>
<li> <p>Be on the frontline of engagement with hundreds of merchants that rely on Nomod for their businesses, interacting with them over email and live chat, and voice in the future</p> </li>
<li> <p>Ensure every user has a truly delightful experience using Nomod, with a relentless focus on keeping them happy and delivering the best possible outcomes for them</p> </li>
<li> <p>Assist potential new users with their queries on Nomod s current and upcoming features</p> </li>
<li> <p>Provide guidance to users experiencing issues, and work with them to find solutions in a timely manner</p> </li>
<li> <p>Support merchants in managing and challenging disputes and chargebacks</p> </li>
<li> <p>Work closely with our Risk team to augment account reviews and communicate with users as part of this process</p> </li>
<li> <p>Triage support requests to determine urgency, and escalate where necessary</p> </li>
<li> <p>Manage and respond to online reviews across various platforms</p> </li>
<li> <p>Assist team leads in spotting patterns in support interactions, contributing to our Help Centre content, and sharing recurring feedback to our Product and Engineering teams when appropriate</p> </li>
<li> <p>Work with an agile, globally distributed team and be able to harness constructive feedback</p> </li>
<li> <p>Be proud of what you work on, whilst obsessing about the quality of what you produce</p> </li>
<li> <p>Have regular opportunities for career growth. We re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles</p> </li>
<li> <p>Ensure that everyone is blown away with their Nomod experience</p> </li>
</ul>
<p>You ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!</p>
<p> <strong>What we d like<br> </strong>You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.</p>
<p>Having said that, we think a Customer Success Specialist should:</p>
<ul>
<li> <p>Be educated to at least degree level or equivalent</p> </li>
<li> <p>Have previous experience in a customer support role, ideally in a consumer tech or hospitality environment</p> </li>
<li> <p>Have exceptional written and verbal skills in English. If you re bilingual in Arabic, Hindi or Urdu, that would be incredible</p> </li>
<li> <p>Have an ability to quickly build a rapport and see things from the perspective of our users</p> </li>
<li> <p>Obsess about making and keeping users happy</p> </li>
<li> <p>Have lots of energy, be proactive, think quickly and revel in solving problems</p> </li>
<li> <p>Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence</p> </li>
<li> <p>Be creative, innovative, and data driven</p> </li>
<li> <p>Deliver no matter what it takes</p> </li>
<li> <p>Chrome, Gmail, Google Docs, and similar web tools are second nature</p> </li>
<li> <p>Have the ability to thrive in a fully remote, distributed organisation</p> </li>
<li> <p>Be lots of fun to work with!</p> </li>
</ul>
<p> <strong>Nice to haves</strong> </p>
<ul>
<li> <p>Prior experience at a high growth startup or at an established fintech firm</p> </li>
<li> <p>Fluency in other languages in addition to English</p> </li>
<li> <p>Experience working with a remote, global, multicultural team</p> </li>
</ul>
<p><br></p></div></div>

Customer Success Specialist

Explore 6325+ Customer support specialist in Dubai this November. Find roles across top companies and apply now to boost your career.

6325 customer support specialist jobs IN Dubai

Customer Support Specialist

Customer Support Specialist - Freelance, Remote

Bilingual Customer Support Specialist

B2B Software Customer Support Specialist (Dubai)

B2B Software Customer Support Specialist (Dubai)

Sales Support Specialist

Customer Success Specialist