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customer support specialist

Learners Point Academy, Dubai

We are seeking a dedicated and detail-oriented Customer Service Specialist to join our team at Learners Point Academy. The ideal candidate will serve as the key point of contact between our clients and the organization, ensuring a seamless training experience. You will be responsible for managing client communications, coordinating training logistics, and ensuring that all client requirements are met to achieve successful and efficient onsite training delivery.Key Responsibilities:1. Act as the primary point of contact between clients and the organization for all training-related matters.2. Collaborate with internal teams (Sales, Academics, and Delivery) to ensure that training needs and requirements are fully understood and met.3. Oversee the seamless delivery of onsite training sessions, ensuring all client specifications and expectations are adhered to.4. Communicate with clients regarding training schedules, logistics, and specific requirements before and during training sessions.5. Coordinate with trainers and other stakeholders to ensure training materials, venue arrangements, and technical setups are prepared in advance.6. Address and resolve client concerns or issues related to training delivery promptly and professionally.7. Ensure that post-training evaluations, feedback, and reports are collected, analyzed, and shared with clients.8. Maintain detailed records of training sessions, client communications, and follow-up actions.9. Proactively manage client relationships to ensure satisfaction and foster long-term partnerships.Qualifications:1. Bachelor&rsquo;s degree or equivalent experience in a relevant field.2. Proven experience in customer service, client relationship management, or event coordination, ideally in an educational or corporate training environment.3. Strong organizational skills and attention to detail.4. Excellent communication skills (written and verbal) with the ability to manage multiple stakeholders.5. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems.6. Ability to remain calm under pressure and handle stressful situations professionally.Skills &amp; Attributes:<ul><li>Strong problem-solving skills.</li></ul><ul><li>Client-focused with a proactive and Customer first-approach.</li></ul><ul><li>Excellent time management and multitasking abilities.</li></ul><ul><li>Positive, energetic attitude and a desire to contribute to the success of the team.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Customer Service Specialist (Male)

Hilti Emirates

<div>
 
 Make your career real with Hilti
 
 
 
 The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.
 
 
 
 What You'll Do
 
 
 
 As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions. Key responsibilities include:
 
 
 To process all contacts (inbound and outbound-E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy (not all-inclusive list): product &amp; application questions, pricing enquiries/verbal request for quotation stock availability, delivery status, contacting/up-dating field personnel as per communication policy.
 
 
 To actively manage Customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
 
 
 To take responsibility for Customer Master Data by ensuring 100% accuracy and completeness whilst entering new accounts, project location&rsquo;s and contact details into SAP system.
 
 
 To actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
 
 
 To support field-based personnel by providing: on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
 
 
 To act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management &amp; currier service to provide quality Customer Service.
 
 
 To maintain additional tasks as identified by management, in areas such as: administration (account hold, back orders, steering orders, certificate creation &ndash; if processed by the individual), sales, productivity, quality.
 
 
 
 What You&rsquo;ll Bring
 
 
 
 UAE National Family Book (to comply with the UAE Emiratization law)
 
 
 A Bachelor&rsquo;s Degree
 
 
 Proficiency in English (verbal and written)
 
 
 Good computer skills (ideally SAP)
 
 
 An excellent telephone manner
 
 
 Exceptional interpersonal and negotiation skills
 
 
 High commitment to customer satisfaction
 
 
 Team playing skills with strong customer orientation
 
 
 Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area
 
 
 
 What&rsquo;s In It For You
 
 
 
 Show us what you&rsquo;re made of and we&rsquo;ll offer you opportunities to move around the business &ndash; to work abroad, experience different job functions and tackle different markets. It&rsquo;s a great way to find the right match for your ambitions and achieve the exciting career you&rsquo;re after.
 
 
 
 Why Hilti
 
 
 
 Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we&rsquo;re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you&rsquo;ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you&rsquo;ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
 
 
 
 Commitment to Inclusion
 
 
 
 At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
 
 
 
 Legal Notice
 
 
 
 Hilti is an equal opportunity employer. We look forward to receiving your application!
</div>

Customer Service Representative (Emiratised Role)

AW Rostamani

<div><ul><li>Revenue Support &amp; Service Standards
</li>Assist in generating quality appointments through outbound and inbound communication, ensuring a smooth customer journey<li>
</li>Maintain a courteous, professional attitude and provide accurate information to help increase customer satisfaction and loyalty<li>
</li>Support the achievement of team revenue goals by contributing to a high standard of customer service<li>
</li>Work towards achieving assigned qualitative KPIs related to customer handling, call quality, and service consistency<li>
</li>Support team initiatives aimed at improving customer interactions and conversion rates<li>
</li><li>Follow brand guidelines when booking appointments for respective Business units
</li>Ensure accuracy in capturing customer details and appointment requests in CRM systems<li>
</li>Maintain professionalism during all customer interactions, especially over calls and emails<li>
</li><li>Generate revenue by creating high quality customer appointments and providing customers service standards that exceed customer expectations
</li><li>Build rapport with customer and delivering proper customer service with professional behaviour and accurate information to increase overall customer retention and customer lifetime value
</li><li>Ensure applying brand specific guidelines to generate appointments for business and ensure that quality of appointments
</li>Ensure application of proper quality standards and professionalism on call is maintained, to impact generated revenue and conversions<li>
</li><li>Provide prompt resolution to customer queries leading to higher customer satisfaction and improving overall relation
 </li><li>Follow the customer connect protocols and provide seamless experience across various points of customer journey
 </li><li>Support and provide superior service via phones, e-mails as a receiver and caller
</li>Use questioning and listening skills that support effective telephone communication<li>
</li>Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects<li>
 </li><li>Effectively deal with job stress, angry callers, and upset customers
</li>Use the most appropriate way to communicate and apply the elements of building positive rapport with different types of customers over the phone<li>
</li>Apply the proper telephone etiquette to satisfy various customer situations<li>
 </li>Apply appropriate actions to effectively control a telephone call<li>
 </li>Identify voice skills and how to enhance a good telephone presentation<li>
</li><li>Meets commitments to customers
</li><li>Policies, Procedures and Corporate Governance
</li><li>Ensure complete adherence to company policies and floor instructions
 </li><li>Display time flexibility towards shifts as per work floor requirements
</li>Meet the required SLA&rsquo;s and KPI&rsquo;s 
<li>
</li></ul>Educational Qualification
Diploma graduate or equivalent required 
<ul><li>
</li></ul>Work Experience
 <ul><li>2-3 years of customer service experience preferred 
</li></ul>Languages
<ul><li>English a must; bilingual</li></ul></div>
 <div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. 
</div><div></div> 
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand. 
</div><div></div> 
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations. 
</div><div></div> 
<div>For more information, visit www.awrostamani.com .</div></div>

Customer Success Executive

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 We are seeking an enthusiastic and customer-focused Officer- Customer Service to join our dynamic team in Dubai, United Arab Emirates. As a key member of our customer service department, you will play a crucial role in providing exceptional support to our clients, handling inquiries, and ensuring a positive customer experience.
 
 
 <ul>
 <li>
 Actively sell and cross-sell banking products and services to new and existing customers
 </li>
 <li>
 Process and assess customer requests, including account openings, online banking applications, and loan product applications
 </li>
 <li>
 Educate customers about automated channels such as ATM, call center, and online banking services
 </li>
 <li>
 Attract new customers through personal relations and existing customer referrals
 </li>
 <li>
 Meet individual sales targets and participate in daily retail sales team meetings
 </li>
 <li>
 Achieve monthly targets for onboarding customers to online and mobile banking applications
 </li>
 <li>
 Ensure high levels of customer satisfaction and contribute to achieving Net Promoter Score (NPS) targets
 </li>
 <li>
 Respond promptly and efficiently to customer inquiries forwarded from the call center
 </li>
 <li>
 Collaborate with colleagues and internal stakeholders to resolve customer issues
 </li>
 <li>
 Complete mandatory training programs to stay updated on bank products and services
 </li>
 <li>
 Adhere to bank policies, processes, and procedures, both internal and external
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School diploma or equivalent
 </li>
 <li>
 Minimum of 2 years' relevant experience in the banking sector
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Excellent problem-solving abilities and attention to detail
 </li>
 <li>
 Proficiency in customer service software and CRM systems
 </li>
 <li>
 Ability to work efficiently in a fast-paced environment
 </li>
 <li>
 Strong sales skills and proven ability to meet targets
 </li>
 <li>
 Knowledge of online and mobile banking platforms
 </li>
 <li>
 Empathetic approach to customer service
 </li>
 <li>
 Ability to work collaboratively in a team environment
 </li>
 <li>
 Flexibility to adapt to changing customer needs and bank procedures
 </li>
 <li>
 Fluency in English and Arabic
 </li>
 <li>
 Knowledge of local banking regulations and practices in the UAE
 </li>
 </ul>
</div>

Officer- Customer Service

DP World

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for customers through phone, email and in person interactions.
 </li>
 <li>
 Handle customer inquiries, complaints and requests professionally and promptly.
 </li>
 <li>
 Ensure customer issues are resolved effectively while meeting service level agreements.
 </li>
 <li>
 Coordinate and follow up with the concerned departments addressing the customer queries and SRs within the set KPIs
 </li>
 <li>
 Prepare and Issue NOC&rsquo;s, Ejari Certificates, letters, circulars, memo&rsquo;s, presentations, and emails to customers as required and ensure compliance with set KPIs.
 </li>
 <li>
 Oversee and handle incoming and outgoing communications to customers and government authorities on behalf of other departments of DMC.
 </li>
 <li>
 Maintain accurate customer date and update systems as required.
 </li>
 <li>
 Support customer retention by building positive and long-term relationships.
 </li>
 <li>
 Identify opportunities to improve customer experience and services.
 </li>
 <li>
 Prepare service reports, escalate critical issues to management when necessary and Conduct customer related surveys.
 </li>
 <li>
 Follow company policies, procedure and customer service standards.
 </li>
 <li>
 Track incoming requests through the CRM system, escalate them to the appropriate department, and ensure timely follow-up.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
 
 
 With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
 
 
 We&rsquo;re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
 
 
 What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer&rsquo;s door.
 
 
 DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures &ndash; not just in what we do but also in how we behave.
 
 
 We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what&rsquo;s possible.
 
 
 WE MAKE TRADE FLOW
 
 
</div>

EXECUTIVE - CUSTOMER SERVICE

Binance

<div><div>Binance is a leading global blockchain ecosystem behind the world&rsquo;s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.</div>
<h3 class="jobSectionHeader">Responsibilities</h3><ul><li>
Responsible for tracking and processing the status of system deposit and withdrawal transactions</li><li>
Responsible for the adjustment and processing of customers' wrong currency deposits</li><li>
Cooperate with the distribution and processing of market and other activities</li><li>
Statistics and collation of daily system operation data</li><li>
Resolve customer issues and complaints in a professional and timely manner</li><li>
Analyse customers' feedback to understand areas for improvement</li></ul><h3 class="jobSectionHeader">
Requirements</h3><ul><li>
2-5 years related working experience</li><li>
Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage</li><li>
Bachelor degree or above, accounting, finance, economics and other related majors</li><li>
Working experience in trading market, third-party payment, clearing and settlement positions in commercial banks is preferred</li><li>
Have a keen sense of risk and a good ability to identify risks</li><li>
Have good logic analysis ability and communication and expression skills</li><li>
Work commitment, energetic, innovative spirit, strong pressure resistance, strong sense of responsibility and teamwork awareness</li><li>
Familiar with Internet finance and traditional financial services</li></ul><div>
Why Binance</div><ul><li>Shape the future with the world&rsquo;s leading blockchain ecosystem</li><li>Collaborate with world-class talent in a user-centric global organization with a flat structure</li><li>Tackle unique, fast-paced projects with autonomy in an innovative environment</li><li>Thrive in a results-driven workplace with opportunities for career growth and continuous learning</li><li>Competitive salary and company benefits</li><li>Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)</li></ul><div></div><div> 
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.</div><div>
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.</div>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Clearing Specialist

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 Marketing Specialist | MAF LifeStyle | Communication &amp; Marketing
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Marketing Specialist is responsible for implementing the Marketing &amp; Communications strategy, coordinating the marketing efforts across cross functional teams and supplier agencies for the assigned brands. The role will support the Marketing Manager to expand footprint, differentiate Majid Al Futtaim Lifestyle and brand reputation, nurture client relationships and create opportunities to drive revenue and growth.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Responsible for the briefing, coordination, and execution of marketing initiatives, through a well-defined annual Marketing calendar, for the assigned brands in line with overall brand Marketing &amp; Communications strategy.
 </li>
 <li>
 Create synergy between the various channels of communication, reaching the brand message to the customer through the most effective and efficient medium.
 </li>
 <li>
 Brief, coordinate and execute advertising and promotional plans to drive traffic and sales (Offline and online).
 </li>
 <li>
 Monitor &amp; report performance of various marketing initiatives with the agility to withdraw, redirect, extend efforts based on impact and customer feedback
 </li>
 <li>
 Maintain marketing spend per brand to ensure accurate book-keeping &amp; optimal utilization in line with overall Marketing budget.
 </li>
 <li>
 Measure and improve return on investment (ROI) of marketing efforts.
 </li>
 <li>
 Ensure all integrated marketing efforts are in compliance with brand standards and Majid Al Futtaim communication strategy.
 </li>
 <li>
 Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor Degree in Marketing Management or equivalent.
 </li>
 <li>
 Minimum 2 years of experience in a Marketing role.
 </li>
 <li>
 Working knowledge in Public Relations, Events, Media, Digital and social media marketing
 </li>
 <li>
 Experience in Home / Furniture brand is a must.
 </li>
 </ul>
 
 
</div>

Emirati Talent- Marketing Specialist

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