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customer support specialist

NebXcore

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 At NebXcore, we specialize in transforming operational complexity into streamlined performance. Since our inception, we've partnered with companies across industries to design and implement operational processes, key performance indicators (KPIs), and team structures that integrate seamlessly with their existing systems. Our mission is to enhance business efficiency at every level, helping our clients turn strategy into measurable action.
 <br/>
 <br/>
 From suppliers to end clients, we digitize each step of the supply chain to ensure complete cargo visibility and control. Our solutions include route optimization, real-time tracking, security protocols, and seamless transport management, from producer to port and beyond. This end-to-end visibility reduces friction, minimizes delays, and increases resilience in your logistics network.
 <br/>
 <br/>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 The Customer Success &amp; Onboarding Specialist will play a key role in ensuring successful adoption and daily use of digital solutions by external clients.
 <br/>
 <br/>
 This role combines customer service, user adoption &amp; product training. The successful candidate will assist customers with onboarding and mobile app usage, provide day-to-day support and troubleshooting, and collect structured user feedback to help improve the platform.
 <br/>
 <br/>
 Customers personas will include drivers, warehouse managers, operational staff, etc., and therefore the ideal candidate should be able to tailor his/her communication style and messages accordingly.
 <br/>
 <br/>
 The position requires strong communication skills, a customer-first mindset, and the ability to translate technical concepts into clear guidance for users. Additionally, the position requires strong people leadership skills as the person in the role will have to supervise / coordinate efforts of 2-3 team members.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Support &amp; Platform Assistance
  </li>
  <li>
   Optimize existing issue management structure and prioritization criteria
  </li>
  <li>
   Provide day-to-day customer support for platform users.
  </li>
  <li>
   Respond to customer inquiries and support requests in a timely and professional manner.
  </li>
  <li>
   Assist customers with platform usage, navigation, and feature understanding.
  </li>
  <li>
   Perform basic troubleshooting and guide users through solutions to common issues.
  </li>
  <li>
   Escalate technical issues to the development team when necessary.
   <br/>
   <br/>
  </li>
 </ul>
 Provide practical advice to customers to help them optimize their use of the platform
 <br/>
 <br/>
 <ul>
  <li>
   Mobile App Training &amp; Customer Onboarding
  </li>
  <li>
   Deliver training sessions to new clients on mobile applications and platform solutions.
  </li>
  <li>
   Enhance existing training material and periodically identify improvement opportunities.
  </li>
  <li>
   Support onboarding by guiding customers through account setup, workflows, and platform functionalities.
  </li>
  <li>
   Develop and maintain training materials including:
  </li>
  <li>
   User guides
  </li>
  <li>
   Training presentations
  </li>
  <li>
   Step-by-step onboarding documentation
  </li>
  <li>
   Conduct live demonstrations and workshops to ensure customers can effectively use the platform.
  </li>
  <li>
   Ensure smooth transition from onboarding to regular platform usage.
  </li>
  <li>
   Customer Feedback &amp; Product Improvement
  </li>
  <li>
   Collect and consolidate feedback from customers regarding platform usage, issues, and improvement opportunities.
  </li>
  <li>
   Identify recurring problems, usability challenges, or feature requests.
  </li>
  <li>
   Structure and communicate customer insights to the development and product teams.
  </li>
  <li>
   Work closely with the development team to track resolution of reported issues.
  </li>
  <li>
   Contribute to continuous product improvement by representing the voice of the customer.
  </li>
  <li>
   Platform Adoption &amp; Customer Success
  </li>
  <li>
   Monitor customer engagement and adoption of platform features.
  </li>
  <li>
   Support customers in maximizing the value they derive from solutions.
  </li>
  <li>
   Proactively identify potential user challenges and provide guidance before issues escalate.
  </li>
  <li>
   Participate in regular client check-ins to gather feedback and strengthen customer relationships.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Role Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Technology, Logistics, or a related field.
  </li>
  <li>
   2&ndash;5 years of experience in customer support, customer success, software deployment, or technology training roles, ideally in logistics or freight forwarding
  </li>
  <li>
   Experience working with mobile applications, SaaS platforms, or digital tools.
  </li>
  <li>
   Strong communication and presentation skills, with the ability to explain technical topics to non-technical users.
  </li>
  <li>
   Customer-service mindset with strong problem-solving abilities.
  </li>
  <li>
   Experience providing training or onboarding support to external clients is highly desirable.
  </li>
  <li>
   Familiarity with logistics, supply chain, or trade platforms is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Strong customer orientation and empathy
  </li>
  <li>
   Ability to simplify technical concepts for users
  </li>
  <li>
   Structured problem-solving approach
  </li>
  <li>
   Attention to detail and reliability
  </li>
  <li>
   Ability to work cross-functionally with technical teams
  </li>
  <li>
   Proactive and solution-oriented mindset
  </li>
 </ul>
</div>


Customer Success & Onboarding Lead

Henkel

<div><div><h4 class="jobSectionHeader"><b>About this Position</b><b>
</b></h4>We are seeking a proactive Customer Service &amp; OTC Specialist to act as the single point of contact for our customers and drive an exceptional customer experience. This role manages all customer interactions, supports order-to-cash processes, and contributes to business retention and growth.<br>
<h4 class="jobSectionHeader"><b>What you&acute;ll do</b><b>
</b></h4><ul><li>Serve as the primary contact for customers, ensuring timely and professional responses</li><li>
Manage inbound and outbound customer interactions across OTC and service processes</li><li>
Build strong customer relationships, collect feedback, and identify opportunities to enhance satisfaction</li><li>
Maintain accurate data in CRM systems to support follow-ups and business development</li><li>
Identify opportunities to secure new business and support customer retention</li><li>
Collaborate with internal teams (Sales, Logistics, CSX, CoE, GBS+, SC) to meet customer needs</li><li>
Support process improvements, organizational changes, and regional best practices
</li><li>Monitor workflow and performance using KPIs and reports to ensure quality, efficiency, and timeliness</li></ul>
<h4 class="jobSectionHeader"><b>What makes you a good fit</b><b>
</b></h4><ul><li>Clear and professional communication with customers and internal teams</li><li>
Strong attention to detail and problem-solving skills</li><li>
Familiarity with SAP, Excel, data analysis, and reporting tools</li><li>
Customer-oriented with the ability to respond effectively to customer needs</li><li>
Effective collaboration with Sales, Logistics, and cross-functional stakeholders</li><li>
Strong time management and ability to prioritize tasks efficiently</li><li>
Adaptability and eagerness to learn new processes and skills</li><li>
Ability to handle multiple customer requests and high-volume work simultaneously</li></ul>
<p>At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.</p></div></div>

Customer Service Intern

Manpower Middle East

<div>
 <p>
  We are looking for a dedicated and customer-focused
  <strong>
   Call Center Specialist
  </strong>
  to join our team. The ideal candidate will be responsible for handling high volumes of customer interactions while delivering exceptional service and ensuring a positive customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Handle inbound and outbound calls in a professional and timely manner.
  </li>
  <li>
   Respond to customer inquiries, requests, and complaints with accuracy and efficiency.
  </li>
  <li>
   Provide clear and accurate information about products and services.
  </li>
  <li>
   Resolve customer issues and escalate complex cases when necessary.
  </li>
  <li>
   Maintain detailed and accurate records of all customer interactions in the system.
  </li>
  <li>
   Meet individual and team performance targets, including call handling time and customer satisfaction.
  </li>
  <li>
   Follow company policies, procedures, and quality standards at all times.
  </li>
  <li>
   Identify opportunities to improve customer service processes and overall experience.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Proven experience in a call center or customer service role.
  </li>
  <li>
   Excellent verbal communication and active listening skills.
  </li>
  <li>
   Strong problem-solving and conflict resolution abilities.
  </li>
  <li>
   Ability to work in a fast-paced, high-volume environment.
  </li>
  <li>
   Basic proficiency in MS Office and CRM systems.
  </li>
  <li>
   Strong organizational skills and attention to detail.
  </li>
  <li>
   Flexibility to work shifts if required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  This role is ideal for individuals who thrive in a dynamic environment and are passionate about delivering excellent customer service.
 </p>
</div>


Call Center Specialist

Aramex International L. L. C.

<div><div><div><div><div>Posting Start Date: 4/20/26
</div></div></div></div><div><div><div><div>
<div><div><div><h2 class="jobSectionHeader"><b>Purpose of the Job</b></h2>
</div><div><p>
As a Senior Customer Success Specialist at Aramex, you will be the primary point of contact for all shipping requests, ensuring exceptional customer experiences. You will manage inquiries, coordinate with internal and external stakeholders, and proactively resolve issues throughout the shipment lifecycle to uphold Aramex's commitment to reliability and service excellence.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2>
</div><div><ul><li>Focal point for customer&rsquo;s freight shipping requests within the industrial sector.</li><li>Assist customers on status of their shipment, outstanding shipments or tracking.</li><li>Manage end to end shipment life cycle liaising with all internal and external stakeholders</li><li>Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution</li><li>Takes and handles customer inquiries, e.g. Track and Trace</li><li>Responsible for all KPIs and SLAs agreed with allocated customers</li><li>Takes and registers all customer complaints</li><li>Drives solution of customer complaints by solving it directly or assigning tasks to other function</li><li>Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete</li><li>Ensure seamless transaction liaising with Pricing and Billing teams.</li></ul>
<p><b>
This role will serve US based Client hence the working hours will be based on US timing.</b></p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Requirements - Experience and Education</b></h2></div><p></p><div><br>
<div><div><div><div><div><ul><li>Bachelor&rsquo;s degree in business administration, Logistics, or a related field.</li>
<li>Extensive experience in customer service or customer success roles, preferably within the logistics or shipping sector.</li>
<li>Excellent English Verbal &amp; Written skills
</li></ul></div></div><br>
</div></div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Leadership Behaviors</b></h2>
</div><div><div>Collaborate &amp; break silos</div><div>
Execution &amp; Accountability</div><div>
External focus</div><div>
Growth mindset</div><div>
Inclusion</div><div>
Innovation</div><div>
Simplification</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills</b></h2>
</div><div><div>Analytical Skills</div><div>
Attention To Details</div><div>
Communication Skills</div><div>
Negotiation Skills</div><div>
Organization &amp; Planning</div><div>
Problem Solving</div><div>
Technical Proficiency</div><div>
Time Management</div></div></div></div></div></div></div></div></div>

Senior Customer Success Specialist

Bloxsoft Digital Private Limited

<p>We are seeking a <b>Customer Support Representative</b> who is customer-focused, proactive, and an excellent communicator. The ideal candidate will be responsible for making calls to the leads and converting them and handling customer queries, resolving issues efficiently, and ensuring a smooth customer experience across multiple communication channels.</p><p><b>Key Responsibilities</b></p><ul><li>Handle customer inquiries via phone, chat, and WhatsApp</li><li>Resolve customer complaints and issues in a timely and professional manner</li><li>Provide accurate information about products, services, and processes</li><li>Maintain detailed records of customer interactions in CRM systems</li><li>Escalate complex issues to the relevant teams when required</li><li>Follow up with customers to ensure resolution and satisfaction</li><li>Meet service quality, response time, and customer satisfaction targets</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Strong verbal and written communication skills</li><li>Customer-oriented mindset with problem-solving abilities</li><li>Ability to handle high-volume queries efficiently</li><li>Good listening skills and patience</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Prior experience in customer support, call centers, or FinTech companies</li><li>Multilingual abilities (English, Hindi, regional languages) are an advantage</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary and performance incentives</li><li>Training and career growth opportunities</li><li>Supportive and fast-paced work environment</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED3,000.00 - AED3,500.00 per month</p><p>Language:</p><ul><li>Hindi (Required)</li><li>English (Required)</li></ul><p>Work Location: In person</p>

Customer Support Representative

cannata worldwide cargo services

<p>We are seeking a proactive and customer-oriented <b>Customer Service Representative (Remote)</b> to serve as the primary point of contact for our clients. The ideal candidate will be responsible for managing client inquiries, ensuring timely responses, and closely coordinating with the sales team to convert inquiries into successful business opportunities.</p><p><b>RESPONSIBILITIES</b></p><ul><li>Act as the first point of contact for all customer inquiries via email, phone and online platforms</li><li>Respond to client queries, feedback, and concerns in a prompt, professional and solution-oriented manner</li><li>Coordinate closely with the Sales team to follow up on inquiries and support deal closure</li><li>Maintain continuous communication with clients to ensure clarity, satisfaction and engagement throughout the process</li><li>Track and manage all inquiries to ensure they are properly handled and successfully converted into confirmed business</li><li>Liaise with internal departments (Operations, Pricing, and Accounts) to ensure accurate and timely information is provided to clients</li><li>Maintain updated records of customer interactions, inquiries, and outcomes in the system</li><li>Proactively identify customer needs and suggest suitable logistics solutions</li><li>Ensure a high level of customer satisfaction and service quality at all times</li></ul><p><b>REQUIREMENT</b></p><ul><li>Minimum 2 years of experience in customer service, preferably in logistics or freight forwarding</li><li>Strong communication skills in English (additional languages are an advantage)</li><li>Proven ability to handle client inquiries and convert leads into business opportunities</li><li>Excellent coordination and interpersonal skills</li><li>Ability to work independently in a remote environment with strong time management</li><li>Proficiency in Microsoft Office and CRM systems</li><li>Strong problem-solving mindset with attention to detail</li></ul><p>Job Type: Full-time</p><p>Pay: From AED2,000.00 per month</p><p>Work Location: In person</p>

Customer Service Representative - Remote

Hilti Emirates

<div>
 <strong>
  Make your career real with Hilti
  <br/>
  <br/>
 </strong>
 The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions. Key responsibilities include:
 <br/>
 <br/>
 To process all contacts (inbound and outbound-E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy (not all-inclusive list): product &amp; application questions, pricing enquiries/verbal request for quotation stock availability, delivery status, contacting/up-dating field personnel as per communication policy.
 <br/>
 <br/>
 To actively manage Customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
 <br/>
 <br/>
 To take responsibility for Customer Master Data by ensuring 100% accuracy and completeness whilst entering new accounts, project location&rsquo;s and contact details into SAP system.
 <br/>
 <br/>
 To actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
 <br/>
 <br/>
 To support field-based personnel by providing: on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
 <br/>
 <br/>
 To act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management &amp; currier service to provide quality Customer Service.
 <br/>
 <br/>
 To maintain additional tasks as identified by management, in areas such as: administration (account hold, back orders, steering orders, certificate creation &ndash; if processed by the individual), sales, productivity, quality.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Bring
  <br/>
  <br/>
 </strong>
 UAE National Family Book (to comply with the UAE Emiratization law)
 <br/>
 <br/>
 A Bachelor&rsquo;s Degree
 <br/>
 <br/>
 Proficiency in English (verbal and written)
 <br/>
 <br/>
 Good computer skills (ideally SAP)
 <br/>
 <br/>
 An excellent telephone manner
 <br/>
 <br/>
 Exceptional interpersonal and negotiation skills
 <br/>
 <br/>
 High commitment to customer satisfaction
 <br/>
 <br/>
 Team playing skills with strong customer orientation
 <br/>
 <br/>
 Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area
 <br/>
 <br/>
 <strong>
  What&rsquo;s In It For You
  <br/>
  <br/>
 </strong>
 Show us what you&rsquo;re made of and we&rsquo;ll offer you opportunities to move around the business &ndash; to work abroad, experience different job functions and tackle different markets. It&rsquo;s a great way to find the right match for your ambitions and achieve the exciting career you&rsquo;re after.
 <br/>
 <br/>
 <strong>
  Why Hilti
  <br/>
  <br/>
 </strong>
 Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we&rsquo;re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you&rsquo;ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you&rsquo;ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
 <br/>
 <br/>
 <strong>
  Commitment to Inclusion
  <br/>
  <br/>
 </strong>
 At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
</div>


Customer Service Representative (Emiratised Role)

Explore 2418+ Customer support specialist in Dubai this April. Find roles across top companies and apply now to boost your career.