customer service representative Jobs in Dubai

customer service representative

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digital marketing specialist

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call center representative

customer support specialist

Seline Clinic Dubai

<div>
 
 
 
 ABOUT THE COMPANY:
 
 
 
 
 
 
 
 Seline Clinic, renowned as the leading full-cycle aesthetic medical clinic in Russia. As part of our expansion to the heart of the Middle East, we are looking for experienced&nbsp;"Call Center Specialist"&nbsp;to join our team. He/She will be the liaison between our clinic and its current and potential customers.
 
 
 
 
 
 
 
 JOB DESCRIPTION:
 
 
 
 
 
 Customer Support:
 
 
 
 &middot; Handle multiple chat sessions simultaneously to address customer inquiries, complaints, and requests.
 
 
 &middot; Engage with patients warmly and professionally, demonstrating empathy and understanding, Foster a welcoming atmosphere over the phone, ensuring patients feel valued and cared for.
 
 
 &middot; Provide accurate, valid, and complete information by using the right resources and tools.
 
 
 &middot; Advocate for patients by ensuring their needs and concerns are addressed promptly and appropriately, Work closely with other departments to resolve issues and improve overall patient satisfaction.
 
 
 &middot; Build and maintain strong relationships with clients, ensuring customer satisfaction and retention.
 
 
 
 Multichannel Communication:
 
 
 
 &middot; Utilize multiple communication channels, including telephone, email, and messaging systems, to ensure patients receive information through their preferred medium,Monitor and respond to clinic voicemail and email inquiries in a timely manner.
 
 
 
 Product/Service Knowledge:
 
 
 
 &middot; Possess in-depth knowledge of clinic services, promotions, and pricing to effectively communicate value propositions to potential clients.
 
 
 
 Issue Resolution:
 
 
 
 &middot; Troubleshoot and resolve product or service-related issues, escalating complex cases to the relevant department when needed.
 
 
 &middot; Ensure that customers feel supported and valued by maintaining a friendly and professional demeanor.
 
 
 &middot; Handle customer complaints or concerns promptly, ensuring a positive resolution and a high level of customer satisfaction.
 
 
 
 Follow-Up and Coordination:
 
 
 
 &middot; Coordinate with other call center team members and departments to follow up on complex inquiries or escalate when necessary.
 
 
 &middot; Document and track each customer interaction, noting issues, resolutions, and customer feedback for future reference.
 
 
 &middot; Develop and implement effective follow-up procedures to nurture leads, address concerns, and maintain engagement with potential clients.
 
 
 
 Cross-Selling and Upselling:
 
 
 
 &middot; Handle incoming calls from potential clients and initiate outbound calls to follow up on leads.
 
 
 &middot; Identify and promote relevant services and products that could enhance the customer experience.
 
 
 &middot; Work toward personal and team-based sales targets as set by the Call Center Manager.
 
 
 Efficiently plan and organize daily tasks, ensuring optimal time management and productivity in achieving
 
 
 
 Quality Assurance:
 
 
 
 &middot; Continuously review and enhance documentation processes, ensuring accuracy in recording customer details, preferences, and sales interactions.
 
 
 &middot; Adhere to company protocols and maintain a high standard of response quality.
 
 
 &middot; Participate in regular training to stay updated on company products, services, and chat handling techniques.
 
 
 &middot; Meet and exceed performance metrics related to call handling, patient satisfaction, and appointment scheduling efficiency.
 
 
 &middot; Regularly monitor and analyze individual performance metrics, such as conversion rates, call success rates, and average handling time, to identify areas for improvement.
 
 
 &middot; Actively participate in ongoing training sessions to stay updated on new clinic services, Appointment techniques, and product knowledge.
 
 
 &middot; Execute tasks as required by the manager, demonstrating flexibility and responsiveness to changing priorities and directives.
 
 
 
 Documentation:
 
 
 
 &middot; Prepare and submit daily, weekly, and monthly reports to the Contact Center Manager.
 
 
 
 Feedback Loop:
 
 
 
 &middot; Establish a feedback loop with the marketing team to share insights on the effectiveness of promotional campaigns and identify areas for improvement.
 
 
 
 Collaboration with Support Teams:
 
 
 
 &middot; Collaborate with other departments, such as customer support and billing, to streamline processes and address client inquiries effectively.
 
 
 
 
 JOB REQUIREMENTS:
 
 
 
 <ul>
 <li>
 Bachelors Degree
 </li>
 <li>
 Previous experience in a customer support role for a minimum 2 Years of experience in UAE
 </li>
 <li>
 Track record of over-achieving quota
 </li>
 <li>
 Strong phone and verbal communication skills along with active listening
 </li>
 <li>
 Customer focus and adaptability to different personality types
 </li>
 <li>
 Ability to multi-task, set priorities and manage time effectively
 </li>
 <li>
 Strong analytical skills with the ability to interpret data and make data-driven decisions.
 </li>
 <li>
 Exceptional communication skills, both written and verbal.
 </li>
 <li>
 Good pleasing personality with excellent communication, planning, organization, interpersonal and presentation skills.
 </li>
 <li>
 Aesthetics Clinic experience in Dubai (preferred)
 </li>
 <li>
 Russian language will be an added advantage.
 </li>
 </ul>
 
 COMPENSATION &amp; REWARDS:
 
 <ul>
 <li>
 Compensation is one of the best in the industry w/ local benefits.
 </li>
 <li>
 Strong incentive scheme upon achieving target.
 </li>
 <li>
 KPIs.
 </li>
 <li>
 Job Type: Full-time
 </li>
 </ul>
</div>

Call Center Specialist

MTK IT SERVISES

We are looking for a dedicated and professional Female Customer Support Executive to handle client inquiries, provide support, and ensure excellent customer satisfaction. The candidate should have strong communication skills and the ability to manage multiple clients efficiently.Key Responsibilities:<ul><li>Handle customer queries via email, WhatsApp, and live chat</li><li>Provide accurate information about company services and products</li><li>Assist clients with account-related issues and basic troubleshooting</li><li>Maintain proper client records and communication logs</li><li>Follow up with clients to ensure issue resolution and satisfaction</li><li>Coordinate with internal teams for technical or account-related matters</li><li>Maintain a professional and friendly communication style</li><li>Support sales and onboarding process when required</li></ul>Requirements:<ul><li>Female candidate preferred</li><li>Good command of English &amp; Hindi</li><li>Strong communication and interpersonal skills</li><li>Basic knowledge of CRM, WhatsApp Business, and live chat tools</li><li>Ability to work in a fast-paced environment</li><li>Prior customer service experience preferred</li></ul>Skills:<ul><li>Communication skills</li><li>Problem-solving ability</li><li>Multitasking</li><li>Client relationship management</li><li>Attention to detail</li></ul>Preferred Experience:<ul><li>Experience in Forex / Financial services / Online platforms is an advantage.</li></ul>Job Types: Full-time, FresherPay: AED2,000.00 - AED4,000.00 per monthWillingness to travel:<ul><li>25% (Required)</li></ul>Work Location: In person

Female Customer Support Executive

Arabia Horizons Tours LLC

You will be in direct contact with our clients to assist them in booking tours, transfers, and entertainments. Following will the duties and responsibilities.<ul><li>Taking care of all client bookings</li><li>Reservations:</li></ul>o Booking o Booking Modification o Booking Cancellation o Supplier follow up to confirm the bookings, amendment and cancellation<ul><li>Payments:</li></ul>o Follow-up with client for payments o Send payment links and monitor payments o Update payments in system by providing payment details to accounts<ul><li>Customer Support:</li></ul>o Provide necessary information&rsquo;s to the customer and concierge to book tours o After sales support by providing exact tour timings, driver details etc o Send vouchers or tickets to customer and concierge if its required NOTE: Additional Tasks to be added based on business requirementsJob Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per month

Reservation Agent (with UAE Tourism experience)

Ushi Nail Spa

The Customer Service Representative (CSR) is responsible for handling incoming calls, assisting clients with salon service inquiries, and managing appointment bookings. The role is based in the Al ain, Head Office and focuses mainly on receiving calls, coordinating appointments, and providing basic support to ensure a smooth customer experience. Limited outgoing calls may be required for appointment confirmations or follow-ups.Requirements:<ul><li>Female Candidate</li><li>Fluent in English and Arabic</li><li>Experience in Call handing and Customer Service</li><li>Good communication skills with a professional phone manner</li><li>Ability to manage appointment bookings and basic scheduling</li><li>Experience in a Salon or Beauty industry is an advantage</li><li>Open to flexible working hours, including shifts if required</li></ul>Interview location : Al Ain (No online)Job Type: Full-time

Customer Service Representative

You Baby Studio

We are You+Baby Studio - a chain of premium photo studios in Dubai, Abu Dhabi, Doha, and Muscat. We create the warmest and most aesthetic stories about pregnancy, newborns, and families.Photography is more than our work - it&rsquo;s our joy, and we absolutely LOVE what we do.As a Customer Coordinator, you&rsquo;ll be the main point of contact for our clients - from the first message to the final photo delivery.What You&rsquo;ll Do<ul><li>Be the main contact for clients and manage their bookings</li><li>Ensure the studio is ready and running smoothly every day</li><li>Process payments and keep operations organized</li><li>Support photographers during sessions</li><li>Handle client questions and concerns with care</li></ul>What You Bring<ul><li>Strong customer care &amp; client satisfaction skills</li><li>Fluency in English (spoken &amp; written); Arabic is a plus</li><li>Experience in sales, chat communication, or upselling</li><li>A strong, confident personality with excellent communication</li><li>Fast &amp; accurate typing</li><li>Comfort with digital tools for chat, project management, and file sharing</li></ul>What We Offer<ul><li>A creative work environment with a passionate, supportive team</li><li>30 paid calendar days off per year</li><li>Work-life balance: 1 day off one week, 2 days off the next - and repeat</li><li>Real career growth opportunities in a dynamic, expanding studio</li></ul>How to ApplyIf this feels like your kind of place, we&rsquo;d love to hear from you.Job Type: Full-timeExperience:<ul><li>customer service: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Receptionist

Kavak

<div><div>Job Information
<ul><div>Date Opened
<div>03/09/2026
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Automotive
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>City
<div>Dubai
</div></div><div>Zip/Postal Code
<div>337-1500
</div></div><div>Country
<div>United Arab Emirates
</div></div></ul></div><div>About Us
<div><div>Who WE are? 
KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We work smart and make things happen, offering the easiest, safest and most transparent experience to buy or sell a car. 
 
But our journey doesn't stop there: at KAVAK our goal is global! Now our footprint extends to the vibrant GCC region as part of our expansion into the Middle East, in the pursuit of our one and only goal: to transform the automotive market around the world. 
 
Today we have more than 180 Kavakees on the GCC team and growing, surrounding ourselves with the best talent to continue building the technology, processes, and products that make us the number one player in the pre-owned car market. 
 
Wanna join us on this exciting ride?</div> 
</div>Job Description
<div><div>Key Responsibilities: 
</div><ul><li>
Handle inbound and outbound customer interactions (calls, WhatsApp, email). 
</li><li>
Support customers with post-purchase inquiries such as service appointments, warranties, and vehicle concerns. 
</li><li>
Promote and sell ancillaries to customers based on their vehicle needs. 
</li><li>
Coordinate with internal teams (Operation, Sales, Supply, workshop, logistics, finance) to resolve customer cases. 
</li><li>
Follow up with customers to ensure their issues are fully resolved. 
</li><li>
Identify customer pain points and escalate complex cases when needed. 
</li><li>
Support initiatives to improve Customer Satisfaction (CSAT/NPS). 
</li><li>
Ensure compliance with company processes and service standards.</li></ul><div></div> 
Requirements<div>
Skills and Qualifications: 
</div><ul><li>
2&ndash;3 years of experience in customer service, call center, aftersales, or sales roles. 
</li><li>
Experience in upselling or selling is highly preferred. 
</li><li>
Strong communication and negotiation skills. 
</li><li>
Customer-focused mindset with the ability to build trust and drive sales. 
</li><li>
Ability to manage multiple customer cases and follow up effectively. 
</li><li>
Automotive industry experience is a plus. 
</li>
English and Arabic. 
<li>
</li></ul><div>
Do you want to be part of this story? Apply now!</div></div></div></div>

Customer Support Agent - After Sales

Synosys Technologies LLC

The IT Technical Support will be responsible for providing professional, responsive, and high-quality support to clients using Synosys Technologies&rsquo; software products. This role involves resolving technical issues, delivering product training, and ensuring a seamless user experience through outstanding customer service.Key Responsibilities<ul><li>Respond promptly to customer inquiries via phone, email, and in-person.</li><li>Provide software training, product demonstrations, and feature walkthroughs to clients.</li><li>Diagnose and resolve technical issues related to software products and IT systems.</li><li>Ensure a high level of customer satisfaction through courteous, efficient, and solution-oriented support.</li><li>Log and document support activities, technical resolutions, and client feedback in the internal system.</li><li>Coordinate with the development team to escalate unresolved issues and track resolution progress.</li><li>Assist in improving support processes and contribute to knowledge-base documentation.</li></ul>Candidate Requirements:<ul><li>Male candidates from Kerala are preferred.</li><li>1&ndash;2 years of experience in IT support or software customer service.</li><li>Strong understanding of IT support processes, troubleshooting methodologies, and support tools.</li><li>Bachelor&rsquo;s degree in IT, Computer Science, Electronics &amp; Communication, or a related field.</li><li>Excellent verbal and written English communication skills.</li><li>Strong analytical thinking, problem-solving skills, and a customer-first attitude.</li><li>Ability to learn new software systems quickly and adapt to technical challenges.</li><li>UAE driving license is an added advantage.</li></ul>Email : careers@locator.aeJob Type: Full-time

IT Technical Support

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