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customer support specialist

Foodics

Customer Support Specialist OverviewFoodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.The Job in a NutshellAs a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times. Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

Customer Support Specialist

Magic

Magic Global Village, Dubai, United Arab Emirates Overview Join or sign in to find your next jobRole: Bilingual Customer Support Specialist - Freelance, RemoteMagic Global Village, Dubai, United Arab EmiratesJoin to apply for the Bilingual Customer Support Specialist - Freelance, Remote role at MagicLocation: Global+Compensation: $7.00 / hour Description About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K-12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.Why does this role exist? This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching. The Impact you'll make Customer Support & Communication<ul><li>Respond promptly to emails and live chats from students and parents.</li><li>Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.</li><li>Use WeChat for external communications and GChat for internal team updates.</li></ul>Scheduling & Calendar Management<ul><li>Coordinate class schedules and ensure accurate updates to the shared calendar.</li><li>Add new classes and sessions to the calendar.</li><li>Remind and follow up with students and parents about scheduled sessions.</li></ul>Student & Instructor Coordination<ul><li>Review and update student profiles with accurate information.</li><li>Share important updates with instructor groups to ensure smooth class delivery.</li><li>Act as a liaison between students, parents, and instructors for scheduling and class attendance.</li></ul>Administrative Organization<ul><li>Maintain clear records of student interactions and class schedules.</li><li>Support the client's platforms and websites with accurate inputs.</li><li>Assist in coordinating events or special sessions when needed.</li></ul> Skills, Knowledge and Expertise Required:<ul><li>Minimum 1-2 years of customer service experience (email, chat, and/or phone).</li><li>Proven experience supporting a service-based business or education-related services.</li><li>Strong bilingual skills: English and Mandarin (written and spoken).</li><li>Demonstrated ability to manage calendars and schedules.</li><li>Strong organizational skills with high attention to detail.</li><li>WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.</li><li>Internet speed of at least 40MBPS</li><li>Headset with an extended mic that has noise cancellation and a webcam</li><li>Back-up computer and internet connection</li><li>Quiet, dedicated workspace at home</li></ul>Your Superpowers:<ul><li>Excellent written and verbal communication skills in English and Mandarin.</li><li>Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).</li><li>Adaptability to quickly learn client platforms and tools</li><li>Strong interpersonal skills-empathetic, patient, and proactive.</li><li>Detail-oriented with the ability to manage multiple tasks simultaneously.</li></ul>You should apply if <ul><li>You enjoy helping students and parents feel supported and well-informed.</li><li>You are proactive, adaptable, and thrive in fast-paced environments.</li><li>You believe in the importance of education and are motivated by making a difference in students' academic journeys.</li><li>You value accuracy, clear communication, and take pride in being detail-oriented.</li><li>You're comfortable working independently while being a reliable team player.</li></ul> What to expect Work Setup:<ul><li>Remote position</li><li>Must have a reliable internet connection and a quiet workspace</li><li>Required to provide own computer with Intel Core i5 or equivalent or higher</li></ul>Working Hours:<ul><li>32 hours per week</li><li>10 AM-7 PM Pacific Time, with 1 hour unpaid break</li><li>Thursday to Sunday, Pacific Time</li></ul>Compensation:<ul><li>$7 per hour</li><li>No benefits package included</li></ul> Benefits <ul><li>Seniority level</li><li>Executive</li></ul> Employment type <ul><li>Part-time</li></ul> Job function <ul><li>Other</li><li>Industries: Software Development</li></ul>Referrals increase your chances of interviewing at Magic by 2xGet notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.Dubai, Dubai, United Arab Emirates 3 hours agoAccounts Receivable Specialist - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 2 days agoATM Technician Customer Support (UAE Nationals only)Bilingual Executive Assistant - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 1 month agoGlobal Village, Dubai, United Arab Emirates 23 hours agoWe're unlocking community knowledge in a new way. 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Bilingual Customer Support Specialist - Freelance, Remote

Givaudan

Join or sign in to find your next job Join to apply for the Customer Care Representative role at Givaudan2 months ago Be among the first 25 applicantsJoin to apply for the Customer Care Representative role at GivaudanJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature. Customer Care Representative - Your future position? We are currently looking for a 'Customer Care Representative' to be based in Dubai. Your main purpose will be to process sales orders from receipt through to shipment and you will act as liaison between the customer, operations and sales team. You will report directly to the Customer Care Manager. This is an open contract role with us for 1 year to start with, working 5 days a week. Your monthly payroll will be processed by a 3rd party partner. Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value, and foster customer relationships. In This Exciting Role, You Will <ul><li>Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines</li><li>Provide support for assigned customers and affiliates to meet order requirements</li><li>Day to day communication with customers, operations and sales</li><li>Interpret and analyse client schedules and prioritise orders</li><li>Resolve issues and handle customer complaints internally and externally</li><li>Confirm pricing, inventory availability and provide ship date information</li><li>Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant</li><li>Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns</li><li>Coordinate with relevant departments to ensure orders are dispatched / delivered on time and managecustomer expectations</li><li>Coordinate with planning on information relating to demand planning and stock positions</li><li>Update and maintain accurate customer records, including customer specific information, contracts,labelling, packaging and stock requirements</li><li>Provide coverage and support accounts for other team members as necessary</li><li>Properly identify the right communication method based on the sense of urgency and issue</li><li>Identify opportunities for improvements in customer care </li></ul>You? Are you someone who wants to shape your own world? Then join us - and impact your world. Your Professional Profile Includes <ul><li>Minimum High School pr Secondary Education - Associate or University Degree is preferred</li><li>1+ years of experience</li><li>Interpersonal and Communication Skills</li><li>Proven Success in Customer Relationship Management</li><li>Basic Knowledge of SAP or Order Entry Systems</li><li>Basic Inventory Management knowledge</li><li>Microsoft Office Expertise</li><li>Understanding of Incoterms and Shipping Terminology</li><li>Proficiency in English and Arabic </li></ul>Our Benefits <ul><li>A creative team environment that will inspire you.</li><li>Attractive package.</li><li>Excellent opportunities for progressive learning and development. </li></ul>At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Contract</li></ul> Job function <ul><li> Job function Manufacturing</li><li> Industries Manufacturing</li></ul>Referrals increase your chances of interviewing at Givaudan by 2x Sign in to set job alerts for "Customer Care Representative" roles. Guest Experience Expert - Four Points by Sheraton Bur Dubai Cafe Assistant/ Customer Service Associate Retail Marks & Spencer UAE Customer Care Support (Internship)- Dubai, UAE Customer Service Specialist (Coffee Specialist - CRC), Temp contract Dubai, Dubai, United Arab Emirates 11 hours ago Customer Service & Administrative Assistant Customer Service Representative/ Call Center Representative- Emiratisation We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Care Representative

B&S Group

<div>Company Description 
This is B&amp;S
B&amp;S exists to make premium consumer goods available to everyone, anywhere. We believe that getting access to consumer products that bring joy and comfort into everyday lives, should be easy around the globe.
Are you curious about who we are as an employer and our thoughts on diversity and inclusion? Click here to find more information! 
Job Description 
We are looking for a Customer Care Specialist to provide exceptional support to both customers and the Sales team. This role ensures smooth order processing, addresses customer inquiries, maintains accurate records, and facilitates timely logistics and fulfillment. The position contributes to enhancing customer satisfaction and operational efficiency.
Key Responsibilities<ul><li>
Assist the Sales department with relevant tasks and responsibilities to ensure smooth operations.</li><li>
Stay updated on the B&amp;S ERP system by attending regular training and refresher sessions.</li><li>
Process new orders and returns accurately and efficiently according to company procedures ensuring accuracy and efficiency.</li><li>
Act as the first point of contact for customers, providing professional and courteous assistance.</li><li>
Address customer inquiries, concerns, and feedback in a prompt and effective manner, ensuring a positive outcome for each interaction.</li><li>
Keep accurate records of customer interactions, transactions, and communications.</li><li>
Work closely with cross-functional teams, escalating complex issues, when necessary, to ensure timely resolution and effective communication.</li><li>
Provide operations and logistics expertise in the Fulfillment.</li><li>
Ability to excel in a fast-paced environment while managing multiple tasks simultaneously.</li><li>
Ensure that shipping and export documents are completed and sent on time. Provide additional support to the Customer Care team in processing orders and ensuring all necessary documentation is provided until the customer receives their shipment.</li></ul>
Key Deliverables<ul><li>
Timely Order Processing: Ensure all new orders and returns are processed accurately and within the required timeframes.</li><li>
Customer Satisfaction: Maintain high levels of customer satisfaction by addressing inquiries and resolving issues efficiently and professionally.</li><li>
Accurate Documentation: Ensure that shipping, export, and customer-related documentation are completed and delivered on time without errors.</li><li>
ERP System Compliance: Achieve proficiency in the B&amp;S ERP system, ensuring accurate and timely data entry with minimal discrepancies.</li><li>
Cross-Department Collaboration: Successfully collaborate with the Sales, Supplier Order Mgt., Logistics, and Customer Care teams to resolve complex issues in a timely manner.</li><li>
Record Management: Maintain thorough and accurate records of all customer interactions, orders, and feedback to facilitate smooth operations.</li><li>
Logistics Support: Provide consistent support to the logistics team to ensure efficient fulfillment and timely delivery of products to customers.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in business administration, business management, or a related field.</li><li>
Demonstratable experience in sales support administration or similar is a must.</li><li>
Excellent written and verbal communication skills, as well as customer service skills.</li><li>
Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant software tools.</li><li>
Flexibility and adaptability to handle changes in order priorities, logistics, and customer needs.</li></ul> 

Additional Information 
We offer you<ul><li>
Competitive salary fitting with your experience, along with discretionary annual performance-based bonus</li><li>
Company sponsored visa along with health insurance</li><li>
Leave benefits as per UAE labour law</li><li>
Annual return air-ticket to your home country</li><li>
Opportunity for professional growth and development</li><li>
Dynamic and collaborative work environment</li><li>
Being a part of leading International trading company with global presence</li></ul></div>

Customer Care Specialist

Centogene GmbH

<div><h4 class="jobSectionHeader">Your Responsibilities</h4>
Job Overview: We are looking for a committed and proactive Customer Support Representative to join our team in UAE. The Customer Support Representative serves as the primary point of contact for clients, physicians, and partners regarding genetic testing services. Our primary focus is ensuring an exceptional customer experience at every stage of the process, from the initial contact to the resolution of any issues. The ideal candidate will be fluent in English. Previous experience in customer support, preferably in the fields of genetics, medicine, or pharmaceuticals, is required. 
Key Responsibilities: 
<ul><li>
Address and resolve customer inquiries through multiple channels (phone, email, chat, etc.), delivering outstanding service in every interaction.</li><li>
Manage cases in the CRM system, including ticket resolution and data logging.</li><li>
Coordinate with the logistics team for sample tracking, receipt confirmation, and shipment troubleshooting.</li><li>
Collaborate effectively with internal teams to ensure a seamless and satisfactory customer journey throughout the process.</li><li>
Gather and analyze customer feedback to identify opportunities for improving processes and services.</li></ul><h4 class="jobSectionHeader">
Your profile</h4>
Required Qualifications: 
<ul><li>
Previous experience in customer support, preferably in genetics, medicine, or pharmaceuticals.</li><li>
Strong communication skills and a clear customer-focused approach.</li><li>
Ability to thrive in a dynamic, multitasking environment.</li></ul>
Preferred Qualifications: 
<ul><li>
Familiarity with customer management systems or CRM tools. Experience in Dynamics will be valued.</li><li>
Previous experience working with customer portals will also be valued.</li><li>
Familiarity with Clinical / genetics test terminology.</li></ul><h4 class="jobSectionHeader">
Why us?</h4>
What We Offer: 
<ul><li>
A competitive salary package with additional benefits.</li><li>
Opportunities for career development and professional growth within the company.</li><li>
A collaborative and innovative work environment.</li><li>
The chance to make a significant impact in an innovative company within the healthcare industry.</li></ul><h4 class="jobSectionHeader">
About us</h4>
With employees from over 50 nations, CENTOGENE is a truly international company with offices is in Rostock, Berlin, Delhi, Boston, Valencia, Belgrade, and S&atilde;o Paulo.
We were born to help diagnostic patients with rare disease and today we evolved to help patients of all clinical specialties to make bold progress with guided solutions for physicians, their patients and pharma partners.</div>

Customer Support Representative

Optifashion

<div>
 
 We are looking for an experienced and dedicated Customer Service Representative to join our Optifashion team under our Wholesale Division. The ideal candidate will be responsible for delivering excellent customer support, handling inquiries efficiently, and ensuring a smooth and positive customer experience. The role also includes coordination with logistics, suppliers, and freight forwarders to support seamless order processing and delivery.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and in-store channels in a timely and professional manner.
 </li>
 <li>
 Coordinate with internal departments to resolve concerns and ensure customer satisfaction.
 </li>
 <li>
 Maintain accurate customer records and update information in SAP.
 </li>
 <li>
 Prepare reports and track customer orders, complaints, and feedback using Excel.
 </li>
 <li>
 Support the sales team with customer-related concerns and documentation.
 </li>
 <li>
 Handle returns, exchanges, and service requests according to company policies.
 </li>
 <li>
 Coordinate logistics activities, including shipment scheduling, tracking, and documentation.
 </li>
 <li>
 Communicate with suppliers and freight forwarders to ensure timely order processing, shipment updates, and delivery follow-ups.
 </li>
 <li>
 Ensure service quality aligned with Optifashion&rsquo;s standards and values.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or any related field
 </li>
 <li>
 Senior-level customer service experience preferred
 </li>
 <li>
 With at least 10 years of relevant experience in a similar customer service role
 </li>
 <li>
 Proficient in SAP
 </li>
 <li>
 Strong skills in Microsoft Excel
 </li>
 <li>
 Excellent English communication skills (Arabic is an advantage)
 </li>
 <li>
 Strong interpersonal skills, problem-solving ability, and customer-focused attitude
 </li>
 <li>
 Ability to work both independently and within a team
 </li>
 </ul>
 
 
 
</div>

Customer Service Representative

Resumecampus

Overview We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities <ol><li>Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.</li><li>Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.</li><li>Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.</li><li>Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.</li><li>Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.</li><li>Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.</li><li>Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.</li><li>Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.</li></ol> Qualifications <ul><li>High school diploma or equivalent (Bachelor's degree in a related field is a plus).</li><li>Previous experience in a customer support role is preferred but not mandatory.</li><li>Excellent communication skills, both written and verbal.</li><li>Empathetic and patient approach to handling customer inquiries and complaints.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Proficiency in using customer support software and tools.</li><li>Ability to work well in a team and adapt to a fast-paced environment.</li><li>Strong attention to detail and organization.</li></ul> Benefits <ul><li>Competitive salary.</li><li>Health and dental insurance.</li><li>Professional development opportunities.</li><li>Friendly and collaborative work environment.</li><li>Opportunities for career growth within the company.</li></ul> How to Apply If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

Customer Support Officer

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