customer care officer Jobs in Kuwait City

customer care officer

customer care representative Jobs in Kuwait City

customer care representative

customer care service Jobs in Kuwait City

customer care service

customer service

customer service executive Jobs in Kuwait City

customer service executive

customer support specialist

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent experience.
 </li>
 <li>
 3-5 years of experiance in customer care
 </li>
 <li>
 Strong English and Arabic language skills (written and spoken)
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
 </li>
 <li>
 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
 </li>
 <li>
 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
 </li>
 <li>
 Follows through on the resolution of all complaints with the concerned department.
 </li>
 <li>
 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
 </li>
 <li>
 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
 </li>
 <li>
 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
 </li>
 <li>
 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
 </li>
 <li>
 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
 </li>
 <li>
 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
 </li>
 <li>
 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
 </li>
 <li>
 Maintains confidentiality of all sensitive matters in the performance of job duties.
 </li>
 <li>
 Aids the line manager in ensuring that all standards within the customer charter are met.
 </li>
 <li>
 Keeps all relevant parties informed of assigned work programs as much as possible.
 </li>
 <li>
 Supports and advises tenants using URC organization's products or services.
 </li>
 <li>
 Perform other Duties as requested by line manger
 </li>
 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 
 
 <ul>
 <li>
 Job Title Customer Care Officer
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Property Management &amp; Leasing
 </li>
 <li>
 Qualification Bachelors
 </li>
 <li>
 Date Posted 18-11-2025
 </li>
 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

Mashkor

Qualifications<ul><li>English-Language Support: Customer service is available in English for calls, messages, and app interactions.</li><li>candidates must be Arabs and have kuwaiti dialect.</li></ul>Strong skills in Customer Service Representatives and Customer Service<ul><li>Proficiency in Customer Support, and Customer Satisfaction</li><li>Experience with Customer Experience initiatives</li><li>Excellent communication and interpersonal skills</li><li>Ability to work effectively in a team and handle stressful situations</li><li>Problem-solving abilities and a proactive approach</li><li>Previous experience in a similar role is a plus</li><li>High school diploma or equivalent; a degree in a related field is advantageous</li></ul>Kindly Share your resume for this Email: eyad@mashkor.comنوع الوظيفة: دوام كامل

Operations Call Center-Arab only

Grand Community Co

Company DescriptionEcho Media is a leading bulk influencers marketing service operating in over 5 countries and with 500+ employees in 5 offices. Established in 2019 and based in Sharq, Kuwait, Echo Media specializes in offering bulk influencer services within 24 hours' notice period to run campaigns ranging from 100 influencers to 35,000 and more. The company offers 24/7 campaign management and has a community of over 35,000 bloggers who work with global, international, and local brands.Role DescriptionThis is a full-time on-site role for a Call Center Representative at Echo Media in Sharq, Kuwait. The Call Center Representative will be responsible for providing excellent customer support and ensuring customer satisfaction. This role requires strong interpersonal skills, computer literacy, and the ability to manage multiple tasks simultaneously.Qualifications<ul><li>Experience as a Customer Service Representative</li><li>Ability to maintain customer satisfaction while adhering to company policies</li><li>Strong customer support skills, ability to handle and solve customer complaints</li><li>Strong computer literacy skills with experience in Microsoft Office programs and customer service software</li></ul>Job Type: Full-timePay: KD300.000 - KD4,000.000 per monthExperience:<ul><li>Auditor: 1 year (Required)</li></ul>Work Location: In person

Call Center (Kuwaiti or Non Kuwaiti)

BJ Beauty Cosmetics

A leading beauty company in Kuwait is looking for a Sales &amp; Customer Service Representative to handle sales, customer support, and collections, with the ability to work both indoors and outdoors as required.Key Responsibilities:<ul><li>Manage daily sales operations and achieve monthly targets.</li></ul><ul><li>Respond to customers via phone and WhatsApp professionally and promptly.</li></ul><ul><li>Conduct outdoor visits to clients, stores, and partners when needed.</li></ul><ul><li>Follow up on customer orders from inquiry to delivery.&bull; Handle payment collections and ensure proper closing of payments.</li></ul><ul><li>Build strong, long-term relationships with customers, including VIP clients.</li></ul><ul><li>Coordinate with warehouse staff and delivery drivers.</li></ul><ul><li>Prepare daily and weekly sales reports.</li></ul><ul><li>Enter and update data in company systems (CRM &ndash; POS &ndash; Shopify).</li></ul><ul><li>Use CRM tools to manage customer interactions; experience with Zoho CRM is preferred.</li></ul><ul><li>Use AI tools (LLM-based, such as ChatGPT) to improve communication, write responses, organize work, and enhance customer service.</li></ul><ul><li>Understand beauty products and recommend suitable options to customers.</li></ul>Job Requirements:<ul><li>Bachelor&rsquo;s degree is mandatory.</li></ul><ul><li>Previous experience in sales or customer service (preferably in beauty or retail).</li></ul><ul><li>Excellent communication and persuasion skills.</li></ul><ul><li>Fluency in Arabic and English (spoken and written).</li></ul><ul><li>Strong experience using CRM systems - Zoho CRM is a plus.</li></ul><ul><li>Ability to use AI/LLM tools (e.g., ChatGPT) in daily work.</li></ul><ul><li>Organized, detail-oriented, and able to work under pressure.</li></ul><ul><li>Valid driving license and personal car are preferred due to outdoor work requirements.</li></ul>Working Hours:<ul><li>Sunday to Thursday</li></ul><ul><li>Indoor + outdoor duties</li></ul><ul><li>Location: Hawally</li></ul>Job Type: Full-time

Female Indoor/Outdoor Sales & Customer Service Representative

Suffix Facility Management

Key Responsibilities<ul><li>Welcome customers, handle inquiries, bookings, and payments.</li><li>Coordinate coaches&rsquo; schedules and confirm training sessions.</li><li>Oversee facility operations, ensuring courts, equipment, and cleanliness are maintained.</li><li>Promote offers, memberships, and assist with events and tournaments.</li><li>Prepare daily reports, communicate issues to management, and monitor stock levels.</li></ul>Qualifications &amp; Skills<ul><li>Previous experience in customer service or sports facilities (preferred).</li><li>Strong communication and hospitality skills.</li><li>Basic proficiency in POS systems, booking applications, and WhatsApp Business.</li><li>Organized, reliable, and able to work under pressure.</li><li>Fluent in English (Arabic is a plus).</li><li>Educated.</li><li>Nationality : Bhutan, Indonesia, Philippines, Africa</li></ul>Job Type: Full-timePay: KD280.000 - KD320.000 per month

Sports Facility Coordinators

Johnson & Johnson MedTech

<div>
 At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
 
 
 
 Job Function
 
 
 
 MedTech Sales
 
 
 
 Job Sub Function
 
 
 
 Clinical Sales &ndash; Surgeons (Commission)
 
 
 
 Job Category
 
 
 
 Business Enablement/Support
 
 
 
 All Job Posting Locations:
 
 
 
 Kuwait City, Kuwait
 
 
 
 Job Description
 
 
 
 
 Role Title:
 
 Clinical Specialist - Wound Closure
 
 
 
 Role Type:
 
 Full-Time
 
 
 
 Location:
 
 Kuwait
 
 
 
 The Clinical Specialist &ndash;
 
 
 Wound Closure
 
 will provide expert clinical and technical support for Johnson &amp; Johnson&rsquo;s advanced wound closure portfolio across hospitals and surgical centers in Kuwait. This role is responsible for ensuring the correct and safe use of our sutures, and tissue closure devices in the operating room (OR), offering clinical education, and supporting healthcare professionals in achieving optimal patient outcomes.
 
 
 The Clinical Specialist will act as a trusted partner to surgeons, nurses, and operating room teams while collaborating closely with the commercial team to strengthen product adoption and reinforce Johnson &amp; Johnson&rsquo;s leadership in surgical care.
 
 
 Follows administrative processes to ensure accuracy, timeliness, and quality of deliverables. Excellent understanding of customer, business intelligence, and industry trends. Maintains high standards of professionalism, efficiency, personal communication, discretion, and independent judgment. Leverages strategic partnerships for customer acquisition and reviews customer demands and feedback. Responds to customer needs and complaints regarding products and services, and escalates unusual cases to manager. Helps track information resulting from clinical, procedural, and technical discussions for reference.
 
 
 Demonstrates Johnson &amp; Johnson&rsquo;s Leadership Imperatives and Credo.
 
 
 
 Key Responsibilities
 
 
 
 
 Operating Room Support:
 
 
 
 <ul>
 <li>
 Attend surgeries and provide on-site guidance to surgeons and OR staff on the proper use of Johnson &amp; Johnson wound closure products.
 </li>
 <li>
 Ensure the safe and effective application of the latest technologies in sutures, stapling, and tissue closure.
 </li>
 <li>
 Troubleshoot product-related issues and ensure adherence to best surgical practices.
 
 
 </li>
 </ul>
 
 Clinical Education &amp; Training
 
 
 
 <ul>
 <li>
 Conduct workshops, in-service trainings, and clinical education sessions for surgical and nursing teams.
 </li>
 <li>
 Support hospital staff competency development for new and existing wound closure technologies.
 </li>
 <li>
 Participate in professional conferences, product launches, and training programs.
 
 
 </li>
 </ul>
 
 Collaboration With Commercial Team
 
 
 
 <ul>
 <li>
 Work closely with the sales and marketing teams to identify customer needs and provide clinical support during evaluations and conversions.
 </li>
 <li>
 Assist in the introduction of new technologies and support post-launch clinical follow-up.
 
 
 </li>
 </ul>
 
 Customer Relationship Management
 
 
 
 <ul>
 <li>
 Develop and maintain strong, long-term relationships with key surgeons, nurses, and hospital administrators.
 </li>
 <li>
 Serve as a clinical resource for healthcare professionals across Kuwait.
 
 
 </li>
 </ul>
 
 Compliance &amp; Ethics
 
 
 
 <ul>
 <li>
 Uphold Johnson &amp; Johnson&rsquo;s Credo values and comply with all internal policies, local regulations, and Ministry of
 </li>
 <li>
 Maintain high standards of professionalism and ethical conduct in all interactions.
 
 
 </li>
 </ul>
 
 Minimum Requirements
 
 
 
 <ul>
 <li>
 Minimum Bachelor&rsquo;s degree in Health Care, Medical Technology, or a related field.
 </li>
 <li>
 Strong knowledge of surgical procedures, wound management, and sterile technique.
 </li>
 <li>
 Excellent communication and presentation skills, both in English and Arabic.
 </li>
 <li>
 Experience in surgical practice, clinical education, or medical device support&mdash; preferably in wound closure is highly desirable.
 </li>
 <li>
 Experience in operating room settings or medical device companies is highly desirable.
 </li>
 <li>
 Ability to engage confidently with surgeons and OR staff in high-pressure environments.
 </li>
 <li>
 Strong teamwork, problem-solving, and organizational skills.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 
 Preferred Skills:
 
</div>

Clinical Specialist - Wound Closure

Johnson & Johnson

<div>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
MedTech Sales
Job Sub Function:
Clinical Sales &ndash; Surgeons (Commission)
Job Category:
Business Enablement/Support
All Job Posting Locations:
Kuwait City, Kuwait
Job Description:
Role Title: Clinical Specialist - Wound Closure
Role Type: Full-Time
Location: Kuwait
The Clinical Specialist &ndash; Wound Closure will provide expert clinical and technical support for Johnson &amp; Johnson&rsquo;s advanced wound closure portfolio across hospitals and surgical centers in Kuwait. This role is responsible for ensuring the correct and safe use of our sutures, and tissue closure devices in the operating room (OR), offering clinical education, and supporting healthcare professionals in achieving optimal patient outcomes.
The Clinical Specialist will act as a trusted partner to surgeons, nurses, and operating room teams while collaborating closely with the commercial team to strengthen product adoption and reinforce Johnson &amp; Johnson&rsquo;s leadership in surgical care.
Follows administrative processes to ensure accuracy, timeliness, and quality of deliverables. Excellent understanding of customer, business intelligence, and industry trends. Maintains high standards of professionalism, efficiency, personal communication, discretion, and independent judgment. Leverages strategic partnerships for customer acquisition and reviews customer demands and feedback. Responds to customer needs and complaints regarding products and services, and escalates unusual cases to manager. Helps track information resulting from clinical, procedural, and technical discussions for reference. 
Demonstrates Johnson &amp; Johnson&rsquo;s Leadership Imperatives and Credo.
Key Responsibilities:
Operating Room Support:<ul><li>
Attend surgeries and provide on-site guidance to surgeons and OR staff on the proper use of Johnson &amp; Johnson wound closure products.</li><li>
Ensure the safe and effective application of the latest technologies in sutures, stapling, and tissue closure.</li><li>
Troubleshoot product-related issues and ensure adherence to best surgical practices.</li></ul>
Clinical Education &amp; Training:<ul><li>
Conduct workshops, in-service trainings, and clinical education sessions for surgical and nursing teams.</li><li>
Support hospital staff competency development for new and existing wound closure technologies.</li><li>
Participate in professional conferences, product launches, and training programs.</li></ul>
Collaboration with Commercial Team:<ul><li>
Work closely with the sales and marketing teams to identify customer needs and provide clinical support during evaluations and conversions.</li><li>
Assist in the introduction of new technologies and support post-launch clinical follow-up.</li></ul>
Customer Relationship Management:<ul><li>
Develop and maintain strong, long-term relationships with key surgeons, nurses, and hospital administrators.</li><li>
Serve as a clinical resource for healthcare professionals across Kuwait.</li></ul>
Compliance &amp; Ethics:<ul><li>
Uphold Johnson &amp; Johnson&rsquo;s Credo values and comply with all internal policies, local regulations, and Ministry of</li><li>
Maintain high standards of professionalism and ethical conduct in all interactions.</li></ul>
Minimum Requirements<ul><li>
Minimum Bachelor&rsquo;s degree in Health Care, Medical Technology, or a related field.</li><li>
Strong knowledge of surgical procedures, wound management, and sterile technique.</li><li>
Excellent communication and presentation skills, both in English and Arabic.</li><li>
Experience in surgical practice, clinical education, or medical device support&mdash; preferably in wound closure is highly desirable.</li><li>
Experience in operating room settings or medical device companies is highly desirable.</li><li>
Ability to engage confidently with surgeons and OR staff in high-pressure environments.</li><li>
Strong teamwork, problem-solving, and organizational skills.</li></ul>
Required Skills:
Preferred Skills:</div>

Explore 339+ Customer support specialist in Kuwait City this December. Find roles across top companies and apply now to boost your career.

339 customer support specialist jobs IN Kuwait City

Customer Care Officer

Operations Call Center-Arab only

Call Center (Kuwaiti or Non Kuwaiti)

Female Indoor/Outdoor Sales & Customer Service Representative

Sports Facility Coordinators

Clinical Specialist - Wound Closure

Clinical Specialist - Wound Closure