call center

call center (kuwaiti or non kuwaiti) Jobs in Kuwait City

call center (kuwaiti or non kuwaiti)

customer care officer Jobs in Kuwait City

customer care officer

customer care representative Jobs in Kuwait City

customer care representative

customer service representative Jobs in Kuwait City

customer service representative

customer care service

Closet Hawally

KEY DUTIES AND RESPONSIBILITIES:<ul><li>Handle customer inquiries via phone, email, WhatsApp, and walk-ins</li><li>Provide product and pricing information for automotive parts</li><li>Process orders, quotations, and customer complaints</li><li>Coordinate with sales, warehouse, and logistics teams</li><li>Ensure high customer satisfaction and follow up when required</li></ul>Requirements:<ul><li>Experience in customer service (automotive experience preferred)</li><li>Good communication skills in English</li><li>Basic computer and ERP system knowledge</li><li>Arabic is must</li></ul>Job Type: Full-timeJob Type: Full-timeWork Location: In person

Customer Care Service

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent experience.
 </li>
 <li>
 3-5 years of experiance in customer care
 </li>
 <li>
 Strong English and Arabic language skills (written and spoken)
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
 </li>
 <li>
 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
 </li>
 <li>
 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
 </li>
 <li>
 Follows through on the resolution of all complaints with the concerned department.
 </li>
 <li>
 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
 </li>
 <li>
 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
 </li>
 <li>
 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
 </li>
 <li>
 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
 </li>
 <li>
 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
 </li>
 <li>
 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
 </li>
 <li>
 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
 </li>
 <li>
 Maintains confidentiality of all sensitive matters in the performance of job duties.
 </li>
 <li>
 Aids the line manager in ensuring that all standards within the customer charter are met.
 </li>
 <li>
 Keeps all relevant parties informed of assigned work programs as much as possible.
 </li>
 <li>
 Supports and advises tenants using URC organization's products or services.
 </li>
 <li>
 Perform other Duties as requested by line manger
 </li>
 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 
 
 <ul>
 <li>
 Job Title Customer Care Officer
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Property Management &amp; Leasing
 </li>
 <li>
 Qualification Bachelors
 </li>
 <li>
 Date Posted 18-11-2025
 </li>
 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

Al Mulla Group

<div>
 
 
 Responsibilities:
 
 
 
 1. Service Reception
 
 <ul>
 <li>
 Handle customer escalations and complicated technical issues, coordinating with workshop team members to ensure effective service delivery.
 </li>
 <li>
 Perform visual inspections and quick tests to estimate the extent of damage, ensuring pre-diagnosis and vehicle inspections meet quality standards.
 </li>
 <li>
 Use specified checklists during service reception to document and verify proper performance of individual work steps.
 </li>
 <li>
 Actively provide service products, present current service offers, and offer additional services (e.g., vehicle care, pickup &amp; drop-off service).
 </li>
 <li>
 Check for warranty and goodwill claims.
 </li>
 <li>
 Coordinate the scope of repair and maintenance services with customers, obtaining their approval.
 </li>
 <li>
 Arrange for external work when necessary and coordinate pickup time, date, method, and location with customers.
 </li>
 </ul>
 
 
 
 
 2. Work preparation.
 
 <ul>
 <li>
 Participate in pre-meetings with the Workshop Foreman and Customer Contact Specialist to discuss current and next day's workload.
 </li>
 <li>
 Prepare repair orders and ensure timely completion.
 </li>
 <li>
 Explain and hand over workshop orders to Maintenance Technicians or Certified Diagnosis Technicians.
 </li>
 </ul>
 
 
 
 
 3. Repair and maintenance
 
 <ul>
 <li>
 Monitor repair status and clarify additional repair services or timeline updates with customers and the service department.
 </li>
 </ul>
 
 
 
 
 4. Order completion
 
 <ul>
 <li>
 Inspect work scope and performance, document test results, and authorize repairs for any faults.
 </li>
 <li>
 Provide transparent documentation for customers of all work completed and required parts.
 </li>
 <li>
 Document current vehicle data (e.g., legally required inspections, due dates for mandatory vehicle inspections).
 </li>
 <li>
 Ensure the customer&rsquo;s vehicle is clean.
 </li>
 <li>
 Ensure timely vehicle handover and final coordination with customers.
 </li>
 <li>
 Trigger the invoicing process after repair and maintenance are completed.
 </li>
 </ul>
 
 
 
 
 5. Vehicle handover
 
 <ul>
 <li>
 Manage the vehicle handover process.
 </li>
 </ul>
 
 
 
 
 
 Educational Qualification
 
 
 <ul>
 <li>
 Diploma in any discipline
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Years of Experience: 1 - 2 Years
 </li>
 <li>
 Field of Experience: Service Advisor
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to handle technical queries and complicated customer complaints professionally.
 </li>
 <li>
 Proficiency in using service management software and tools.
 </li>
 <li>
 Excellent organizational skills and attention to detail.
 </li>
 <li>
 Ability to upsell services and products effectively
 </li>
 </ul>
 
 
 
 
 
 Job Remarks
 
 
 <ul>
 <li>
 Preferred Language: English, Arabic
 </li>
 <li>
 Job Country: Kuwait
 </li>
 <li>
 Duty Shift / Timings: One Shift / 7:30 am - 4:30 pm / 9:00 am - 6:00 pm
 </li>
 </ul>
 
 
</div>

Service Advisor

Trafalgar Luxury Group

<div>
 
 
 Sales and Performance Management:
 
 
 
 &bull; Drive sales through effective management of sales force.
 
 
 &bull; Is capable of providing sales analytics.
 
 
 &bull; Capable of providing SMART KPI's for reporting employees.
 
 
 
 
 
 Customer Service Excellence:
 
 
 
 &bull; Ensure the team delivers exceptional customer service that is synonymous with luxury and fashion brands.
 
 
 &bull; Handle customer inquiries and complaints gracefully, ensuring customer satisfaction.
 
 
 &bull; Build and maintain relationships with VIP clients and ensure their needs are met.
 
 
 
 
 
 Inventory and Merchandising:
 
 
 
 &bull; Oversee inventory management.
 
 
 &bull; Ensure merchandise is in line of organization, brand, and visual merchandising standards &amp; guidelines.
 
 
 
 
 
 Staff Management and Development:
 
 
 
 &bull; Assist in the recruitment, training, and development of staff.
 
 
 &bull; Must have necessary skill set for management of all key personnel.
 
 
 
 
 
 Marketing and Events:
 
 
 
 &bull; Collaborate with the marketing team to execute all related activities.
 
 
 &bull; Engage with the local fashion community to increase brand presence and attract new customers.
 
 
 &bull; Provide necessary guidance for marketing for omnichannel, social media and other digital platforms to enhance the corporate profile.
 
 
 
 
 
 Operational Excellence:
 
 
 
 &bull; Ensure compliance with all company policies and procedures.
 
 
 &bull; Has financial basis for management of budgetary constraints.
 
 
 &bull; Has knowledge in regulatory, health and safety regulations.
 
 
 
 
 
 Trend Awareness and Industry Knowledge:
 
 
 
 &bull; Is informed about luxury trends and market dynamics.
 
 
 &bull; Must attend related shows and trade events to keep up with industry developments.
 
 
 &bull; Educate the team on product knowledge, including materials, care instructions, and brand history.
 
 
 
 
 
 Qualifications and Requirements
 
 
 
 &bull; University bachelor's degree in business administration or any relevant field is a must.
 
 
 &bull; Proven experience as a Retail Manager in the Watches, Jewelry, and luxury sectors (Fashion is a plus).
 
 
 &bull; Strong leadership skills and the ability to inspire a team.
 
 
 &bull; Excellent communication and interpersonal skills.
 
 
 &bull; Deep understanding of the luxury market and customer service excellence.
 
 
 &bull; Ability to work flexibly and adapt to changing market conditions.
 
 
 &bull; Knowledge of inventory management software and point of sale (POS) systems.
 
 
 
</div>

Retail Manager (Watches & Jewelry) - Kuwait

Career Land Center

<div>We are seeking a skilled and professional Spa Therapist to join a luxury spa in Kuwait.
The ideal candidate will be responsible for providing high-quality spa treatments, ensuring exceptional customer service, and creating a relaxing and rejuvenating experience for guests.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul><li>
Perform a variety of spa treatments, including massages, facials, body treatments, and other wellness therapies.</li><li>
Assess guest needs and recommend suitable treatments based on individual requirements.</li><li>
Maintain a high standard of hygiene and cleanliness within the treatment rooms and spa facilities.</li><li>
Ensure guest comfort and satisfaction throughout their spa experience.</li><li>
Educate clients on available spa services, products, and post-treatment care.</li><li>
Uphold spa protocols and industry best practices to deliver consistent and professional services.</li><li>
Assist in promoting spa services and products to maximize revenue.</li><li>
Keep up to date with industry trends and advancements in spa treatments and wellness therapies.</li><li>
Adhere to company policies, health, and safety regulations.</li></ul><h3 class="jobSectionHeader">
Qualifications &amp; Skills:</h3><ul><li>
Proven experience as a Spa Therapist, Massage Therapist, or a related role in a luxury spa or wellness center.</li><li>
Certified in massage therapy, body treatments.</li><li>
Strong knowledge of various massage techniques, body treatments, and skincare therapies.</li><li>
Excellent customer service and interpersonal skills.</li><li>
Professional appearance, demeanor, and communication abilities.</li><li>
Ability to work in a fast-paced, multicultural environment.</li><li>
Fluency in English is required; knowledge of Arabic or other languages is a plus.</li></ul><h3 class="jobSectionHeader">
Benefits:</h3><ul><li>
Competitive salary package.</li><li>
Shared Accommodation provided</li><li>
Medical insurance.</li><li>
Work Visa</li><li>
Flight ticket</li></ul></div>

Spa Therapist

<div><h3 class="jobSectionHeader">Exciting Opportunity!</h3>
We are seeking a skilled and professional Spa Therapist to join a luxury spa in Qatar.
The ideal candidate will be responsible for providing high-quality spa treatments, ensuring exceptional customer service, and creating a relaxing and rejuvenating experience for guests.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul><li>
Perform a variety of spa treatments, including massages, facials, body treatments, and other wellness therapies.</li><li>
Assess guest needs and recommend suitable treatments based on individual requirements.</li><li>
Maintain a high standard of hygiene and cleanliness within the treatment rooms and spa facilities.</li><li>
Ensure guest comfort and satisfaction throughout their spa experience.</li><li>
Educate clients on available spa services, products, and post-treatment care.</li><li>
Uphold spa protocols and industry best practices to deliver consistent and professional services.</li><li>
Assist in promoting spa services and products to maximize revenue.</li><li>
Keep up to date with industry trends and advancements in spa treatments and wellness therapies.</li><li>
Adhere to company policies, health, and safety regulations.</li></ul><h3 class="jobSectionHeader">
Qualifications &amp; Skills:</h3><ul><li>
Proven experience as a Spa Therapist, Massage Therapist, or a related role in a luxury spa or wellness center.</li><li>
Certified in massage therapy, body treatments.</li><li>
Strong knowledge of various massage techniques, body treatments, and skincare therapies.</li><li>
Excellent customer service and interpersonal skills.</li><li>
Professional appearance, demeanor, and communication abilities.</li><li>
Ability to work in a fast-paced, multicultural environment.</li><li>
Fluency in English is required; knowledge of Arabic or other languages is a plus.</li></ul><h3 class="jobSectionHeader">
Benefits:</h3><ul><li>
Competitive salary package.</li><li>
Shared Accommodation provided</li><li>
Medical insurance.</li><li>
Work Visa</li><li>
Flight ticket</li></ul></div>

AC House company

Furniture Retail CompanyWe are seeking a proactive and customer-centric Customer Service Team Leader to lead our service team and ensure a seamless customer journey across our furniture and mattress retail operations.Key Responsibilities<ul><li>Lead, supervise, and motivate the customer service team on a daily basis</li><li>Deliver a high standard of customer experience before, during, and after sales</li><li>Handle and resolve escalated customer complaints and inquiries efficiently</li><li>Manage and follow up on customer cases using the CRM system, ensuring accurate tracking and timely resolution</li><li>Coordinate closely with sales, delivery, warehouse, and after-sales teams</li><li>Monitor order status, delivery schedules, and post-delivery follow-ups</li><li>Train, coach, and evaluate team members to improve service quality and performance</li><li>Ensure service processes are efficient, structured, and aligned with company standards</li><li>Prepare performance reports, service metrics, and KPIs</li></ul>Requirements<ul><li>Proven experience as a Customer Service Team Leader / Supervisor, preferably in retail</li><li>Experience in furniture, mattress, or home retail is a strong advantage</li><li>Arabic speaking is preferred (English is required)</li><li>Strong working knowledge of CRM systems and customer case management</li><li>Digitally savvy with a modern, process-driven approach to customer service</li><li>Strong leadership, communication, and problem-solving skills</li><li>Ability to multitask, work under pressure, and manage priorities effectively</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Career growth within a growing retail business</li><li>Professional and supportive work environment</li></ul>Job Type: Full-timePay: KD500.000 - KD600.000 per month

Customer Service Team Leader

Explore 202+ Customer care service in Kuwait City this January. Find roles across top companies and apply now to boost your career.

202 customer care service jobs IN Kuwait City

Customer Care Service

Customer Care Officer

Service Advisor

Retail Manager (Watches & Jewelry) - Kuwait

Spa Therapist

Spa Therapist

Customer Service Team Leader