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customer care agent-arab only Jobs in Kuwait City

customer care agent-arab only

salesman

customer service representative

Ooredoo Group of Companies

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team &ndash; and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Purpose 
Sell Ooredoo products and services to the customer, Ensure to get their satisfaction and gain their constant loyalty.
Meet the sales target of Ooredoo products and services as set by the manager
Key Accountabilties &amp; Responsiblities<ul><li> 
Contribute to the department communication plan through attendance of regular team meetings, events and preparation of requested reports.</li><li>
Share knowledge and expertise with colleagues.</li><li>
Retain good condition of supplies, fittings, stationery, marketing materials and products in the shop/store.</li><li>
Keep up with fluctuating supply and demand.</li><li>
Maintain general inventory and ensure all the items of the branch are in stock on regular weekly basis.</li><li>
Ensure that sufficient inventory is available at the store on daily basis to avoid being &quot;OUT OF STOCK&quot;.</li><li>
Proactively welcome the customers and get their attention to Ooredoo services.</li><li>
Meet customer's needs through constant support, answer routine questions, fulfill their requirements of the related products or Ooredoo services.</li><li>
Follow up with other departments on solving customers an issue that requires other departments' involvements and provide proper feedback for repeated visits.</li><li>
Follows procedure to activate lines, services and Ported In customers in which ensures minimum delays in order to meet subscriber expectations &amp; follow sales validation process (KYC).</li><li>
Upsell and promote company digital platforms and direct customers to process their basic services through it.</li><li>
Apply Super-agent approach to offer the customer ONE STOP SHOP concept when new, potential and existing customers get fully served without a need to visit other shops/departments.</li><li>
Upsell different Ooredoo products to retain existing customers on higher values.</li><li>
Meet the work regulations, apparel, looking, behavior &amp; attendance as per sales standard.</li><li>
Assist customers in Redeeming Ooredoo Rewards Programs as per the process.</li><li>
Accept B2B Companies &amp; payment responsible customer Payments.</li><li>
Solve some of B2B and payment responsible issues such as SIM replacement and other complaints as per the Super-Agent procedures.</li><li>
Ensure that the best in class service are provided according to CSAT, Mystery shopper and VOCE criteria.</li><li>
Achieve optimum level of customer feedback through written reports on challenges and inquiries.</li><li>
Ensure standards for high quality, customer service.</li><li>
Ensure that drawers are opening and closing as per Ooredoo finance standard on daily basis.</li><li>
Before closing cash register or cash drawer, employee and branch manager should make sure that all the transactions are on the place.</li><li>
Handle cash at the store as well as collecting daily sales and other necessary reports.</li><li>
Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.</li><li>
Process collection report on daily bases according to financial process.</li><li>
Ensure that all transaction submitted and matching the request without any variance.</li><li>
Report and deliver the daily cash and credit cards vouchers as well for the Ooredoo services which require applications.</li><li>
Ensure that all signatures done by employee and customer on requested places on SAF.</li><li>
Ensure that all the transactions are checked properly; in order to submit it to the Head Office on daily basis to avoid any claw back.</li><li>
The signed SAF is to be sent back to CCQC and a scanned copy is to be uploaded in RAS as attachment fill.</li><li>
Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</li><li>
Other duties as directed by supervisor or other superiors in which ease the branch operations and assist in the absence of Branch manager or the Team leader.</li><li>
Play the role of greater when its directed by direct supervisor</li><li>
Up-sell and promote company digital platforms and direct customers to process their basic services through it.</li></ul>
Qualifications 
High School Certificate, Sales Support discipline or equivalent years' experience.</div>

Executive, Retail Store / Phono Subsidiary of Ooredoo Kuwait

Hudson Manpower

<div>We are hiring experienced Bartender for a reputed restaurant group in Qatar &amp; Kuwait.<h4 class="jobSectionHeader">
Key Responsibilities</h4><ul><li>
Prepare and serve mocktails, cocktails, juices, soft beverages, and other drinks as per company standards</li><li>
Maintain cleanliness and organization of the bar area</li><li>
Ensure proper beverage presentation and service quality</li><li>
Interact with guests professionally and provide excellent customer service</li><li>
Monitor bar inventory and assist in stock control</li><li>
Ensure all bar equipment and tools are properly maintained</li><li>
Follow recipes, portion standards, and company SOPs</li><li>
Handle customer requests and resolve service issues professionally</li><li>
Maintain hygiene, safety, and sanitation standards</li><li>
Coordinate with restaurant service staff and management for smooth operations</li></ul>
 Benefits:
✔ Attractive Salary
✔ Accommodation &amp; Transportation Provided 
<ul><li>
Minimum 2&ndash;5 years of experience as a Bartender in restaurants, hotels, lounges, or bars</li><li>
Good knowledge of beverage preparation and bar operations</li><li>
Experience in preparing cocktails and mocktails preferred</li><li>
Strong communication and customer service skills</li><li>
Ability to work in a fast-paced environment</li><li>
Basic English communication skills</li><li>
Gulf experience preferred</li></ul></div>

Bartender - Qatar & Kuwait

Suncity Ventures WLL (Zayt Zaytoon Restaurant)

We&rsquo;re Hiring - Food Service WorkerWe are looking for Service Crew members to join our team. The ideal candidate should have good customer service skills, and the ability to work efficiently in a dynamic work environment.Key Responsibilities:<ul><li>Table Service: Take accurate food and beverage orders and deliver them promptly to the table.</li><li>Product Knowledge: Maintain a deep understanding of the menu to make recommendations and identify upsell opportunities.</li><li>Maintenance: Ensure the dining area is clean, organized, and properly set throughout the shift.</li><li>Teamwork: Assist colleagues during peak hours to ensure no guest is left unattended.</li></ul>Requirements:<ul><li>Previous experience in a restaurant or customer service role.</li><li>A &quot;guest-first&quot; mindset and the ability to multitask.</li></ul>Job Type: Full-timeWork Location: In person

Food Service Worker

United Imaging Healthcare

<div>
 
 
 Job Responsibilities:
 
 
 
 1) Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
 
 
 2) Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
 
 
 3) Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
 
 
 4) Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met;
 
 
 5) Other tasks assigned by supervisors.
 
 
 
 
 
 
 Qualification Requirements:
 
 
 
 1) Technical associate&rsquo;s degree or above;
 
 
 2) Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;
 
 
 3) Have the ability to find and troubleshoot faults in the field;
 
 
 4) Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
 
 
 5) A flexible approach to work, travel and unsociable hours;
 
 
 6) Valid driving license and good driving record.
 
 
 
 
 
 
 
 
 Key Competences:
 
 
 
 1) System installation
 
 
 2) System configuration and debugging
 
 
 3) Troubleshooting
 
 
 4) Replacement of spare parts
 
 
 5) On-site training
 
</div>

Customer Service Engineer - Kuwait

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 To direct and coordinate the facility management and operations of the assigned properties to ensure that corporate financial and business objectives are being achieved. To maintain the physical condition of the asset s and to ensure compliance with legal requirements and URC policies/procedures
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 Property and Contractor Management:
 
 
 
 
 
 <ul>
 <li>
 Prepares Yearly &amp; Monthly reports, Budgets, Facility Management Proposals, and Price Comparison on bids &amp; Contract Drafts.
 </li>
 <li>
 Manages pest control services, valet parking, shuttle bus rental, medical waste, landscape services, Operations &amp; Maintenance (O &amp; M) services, cleaning, cashier, and security services for all facilities and report any dips in their performance and services.
 </li>
 <li>
 Manages and inspects buildings &amp; facilities&rsquo; safety, security, and emergency services and enforces facility safety and operational procedures.
 </li>
 <li>
 Prepares the Facilities procedures manual as well as tenant manual.
 </li>
 <li>
 Participates in planning with management to determine their expectations or needs.
 </li>
 <li>
 Prepares formal monthly reports to the management covering for example, financial progress and program issues.
 </li>
 <li>
 Schedules regular progress and review meetings.
 </li>
 <li>
 Takes immediate action on emergencies to reduce material losses and human fatalities.
 </li>
 <li>
 Manages and creates Service requests/work order.
 </li>
 <li>
 Monitors and develops work schedule for facility services staff.
 </li>
 <li>
 Defines key performance indicators and agrees with the service providers.
 </li>
 <li>
 Reviews performance of service providers assesses it monthly and reports on the same.
 </li>
 <li>
 Reviews all service reports forwarded by the facility supervisors and acts accordingly.
 </li>
 <li>
 Reviews weekly reports and organizes work accordingly.
 </li>
 <li>
 Ensures proper maintenance of buildings or facilities on a daily, weekly and monthly basis.
 </li>
 <li>
 Surveys and identifies losses or damage to facilities after convention or event.
 </li>
 <li>
 Updates Facility maintenance plan, checklist and ensures adherence to the same.
 </li>
 <li>
 Inspects properties before the commencement of defects liability period and taking handover from the Projects Development.
 </li>
 <li>
 Notifies defects / snags during the defect&rsquo;s liability period to the concerned Contractor / Service Provider for resolution.
 </li>
 <li>
 Monitors the status of defects notified to Contractor / Service Provider on a weekly basis.
 </li>
 <li>
 Discusses the status of defects pending resolution with the Projects team.
 </li>
 <li>
 Initiates appropriate action on defaulting Contractor / Service Provider in accordance with the terms and conditions of the contract.
 </li>
 <li>
 Prepares and submits Handover Status Reports at the end of defects liability period to the Projects recommending for release of final payment or necessary deductions as applicable, considering the status of defects notified to the Contractors for rectification.
 </li>
 </ul>
 
 
 
 
 
 Contract Administration:
 
 
 
 
 
 <ul>
 <li>
 Prepares prequalification documents, issue, evaluate and make a recommendation to the management on the maintenance contractors.
 </li>
 <li>
 Prepares the project Terms of Reference/Tenders, including contract documents, specifications, and drawings, where applicable, for the Client/Management to invite bids from the pre-qualified maintenance contractors.
 </li>
 <li>
 Responds to queries, resolves issues, prepares the scoring system, and carries out the scoring and evaluation of submittals.
 </li>
 <li>
 Analyzes submitted tenders in terms of their technical, financial, and contractual packages and makes recommendations to the management.
 </li>
 <li>
 Prepares and reviews contract agreements for facility management services (English).
 </li>
 </ul>
 
 
 
 
 
 Budgeting, Payments &amp; Cost Control:
 
 
 
 
 
 <ul>
 <li>
 Prepares annual budgets for all the facilities.
 </li>
 <li>
 Follows up with finance for budget confirmation of purchase orders, forwards the scanned copies via email to service providers and implements the procurement of material or services as applicable.
 </li>
 <li>
 Processes payments (with deduction of absence for manpower related services) for pest control services, valet parking, shuttle bus rental, medical waste, landscape services, O &amp; M services, cleaning, cashier, and security services for all facilities.
 </li>
 <li>
 Manages petty cash.
 </li>
 <li>
 Prepares the tenant utility consumption charges.
 </li>
 <li>
 Collects invoices from MEW for water and electricity consumptions for all facilities and process the payments.
 </li>
 <li>
 Reviews spreadsheets of material usage monthly submitted by the respective facility supervisors inclusive of physical audit at the stores (if applicable) for all facilities.
 </li>
 <li>
 Manages procurement, spare parts, and inventory.
 </li>
 <li>
 Assures quality and ensures enough stock of consumables, spare parts, tools, and cleaning material available at the store.
 </li>
 </ul>
 
 
 
 
 
 Customer Relations:
 
 
 
 
 
 <ul>
 <li>
 Ensures facilities are continuously supervised and safely maintained.
 </li>
 <li>
 Resolves complaints / requests raised by the tenants in a timely manner.
 </li>
 <li>
 Coordinates with Projects Development team for the purpose of fit outs.
 </li>
 <li>
 Hands over and takes over leased areas
 </li>
 <li>
 Sets up meetings with the tenants periodically to understand issues / concerns if any.
 </li>
 <li>
 Ensures that defects raised during the defect&rsquo;s liability period are resolved promptly by the respective Contractors / Vendors.
 </li>
 <li>
 Ensures that customer complaints / queries are properly recorded, handled, and serviced.
 </li>
 <li>
 Routes queries raised by prospective customers to the Leasing or Sales team for taking forward.
 </li>
 <li>
 Obtains customer satisfaction feedback on the various property management services like Security, Housekeeping etc.
 </li>
 <li>
 Responds to all emails and queries from tenants of all facilities inclusive of provision of as built drawings for respective floors
 </li>
 <li>
 Issues parking cards and keys via official letter to tenants.
 </li>
 <li>
 Reviews design layouts submitted by the tenants of all facilities during the fit out works and gives them approval if it is complying with ours as well as KFSD&rsquo;s rules and regulations.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Mechanical Engineering.
 </li>
 <li>
 Certification in facilities management or related discipline is an added advantage.
 </li>
 <li>
 Strong English language skills (written and spoken). Arabic is preferred
 </li>
 <li>
 8 &ndash; 10 years of experiance
 </li>
 <li>
 Previous experience in HVAC systems and Facility Management with at least 8 years in a managerial role
 </li>
 </ul>
 
 
 
 
 
 Job Summary
 
 
 <ul>
 <li>
 Job Title AVP - Facility Management
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Property Management &amp; Leasing
 </li>
 <li>
 Qualification Bachelors
 </li>
 <li>
 Date Posted 13-04-2026
 </li>
 </ul>
 
 Apply Now
 
</div>

AVP - Facility Management

Career Land Center

<div><div>Career Land Center is recruiting on behalf of a prestigious 5-star hotel in Kuwait for the position of:
Assistant Manager &ndash; Event Operations
If you are passionate about delivering exceptional guest experiences and have a strong background in event and hospitality operations, this could be the perfect next step in your career.
<div>Key Responsibilities:
 
<ul><li>Support the planning and execution of conferences, weddings, corporate events, and special functions
</li><li>Coordinate with internal departments to ensure seamless event delivery
</li><li>Maintain the highest standards of guest satisfaction and service excellence
</li><li>Supervise event operations teams and ensure smooth day-to-day activities
</li><li>Assist in managing budgets, schedules, and operational requirements
</li></ul></div>Requirements:
 
✔ Bachelor's degree in Hospitality Management, Business Administration, or a related field
 
✔ Minimum 3 years of experience in event operations within a hotel or hospitality environment
 
✔ Strong leadership, communication, and organizational skills
 
✔ Ability to work in a fast-paced, customer-focused environment
 
✔ Fluent English; additional languages are an advantage
Benefits:
 
✅ Competitive salary package
 
✅ Accommodation or housing allowance
 
✅ Transportation allowance
 
✅ Medical insurance
 
✅ Annual flight ticket
 
✅ Paid annual leave
 
✅ Career growth opportunities within a leading luxury hospitality group
Join a world-class hospitality team and contribute to creating memorable experiences for guests from around the globe.</div></div>

Assistant Manager Event Operations

Zain

<div>About the Role 
The Enterprise Products and Services Analyst/Professional is responsible for supporting the Department Manager in driving product innovation for product and service offerings within the B2B Enterprise unit. 
Responsibilities:<ul><li>
Analyze and identify target segments and support the Enterprise Products and Services Team Leader in all matters related to product positioning, pricing, packaging and support the development of the B2B enterprise strategy in line with the organization's long-term vision</li><li>
Coordinate with relevant stakeholders including internal and external departments (Technical, Business Intelligence, Legal, Sales etc.) to help ensure successful and timely product launches</li><li>
Conduct post launch analysis to verify the profitability of launched product and services, identify threats and opportunities, and provide recommendations accordingly</li><li>
Benchmark international markets with regards to B2B products, services and customer requirements, derive learnings for Zain and report to management to support the generation of initiative ideas</li><li>
Analyze industry mega trends to take advantage of opportunities and to bridge the gaps and monitor competitors' actions and prepare/suggest a set of reactive plans for retaliation</li><li>
Support the development and documentation of product architectural designs, concept papers, and lend support to product production throughout the pipeline (marcom, technical, sales agent trainings, etc.)</li><li>
Support in the development of technical feasibility assessments and write high level technical requirements in coordination with technical, sales and legal teams</li><li>
Record and report revenue streams generated by the Enterprise B2B base in comparison with monthly budgets through regular performance reports based on established KPIs</li><li>
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</li><li>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities</li></ul>
What We Need From You<ul><li> 
Proven ability to build enduring professional relationships leading to outstanding performance</li><li>
Ability to inspire and motivate stakeholders towards a common goal</li><li>
Familiarity with business theory and methodology, especially customer value proposition, product (lifecycle) management, pricing and communication / channel management</li><li>
Ability to adapt to new digital technologies and trends remaining at the forefront of innovation</li><li>
Advanced Microsoft Office toolkit (Excel, pptx)</li><li>
Excellent written and verbal communication skills</li><li>
Excellent negotiation skills to express ideas and align stakeholders</li><li>
Solid understanding of the telecommunications industry including the latest technological trends</li><li>
Strong problem-solving skills and ability to identify and frame key issues</li><li>
Ability to identify, assess and manage risks</li><li>
Strong organization and project management skills</li></ul>
Education Level/Major:
Bachelor's Degree required in Business, marketing or a related field
Years of Experience: 2-4 years</div>

Enterprise Products and Services

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