customer service representative

Alghanim Industries

<div>
 Job description:
 
 
 Job Summary
 
 The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI&rsquo;s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility.
 
 Job Responsibilities
 
 &bull;&nbsp;&nbsp; &nbsp;Processing all credit transactions for electronics, Furniture and online.
 
 &bull;&nbsp;&nbsp; &nbsp;Validate and ensure documentation compliance, and authenticity.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts.
 
 &bull;&nbsp;&nbsp; &nbsp;Ensure accuracy of all calculations.
 
 &bull;&nbsp;&nbsp; &nbsp;Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA&rsquo;s are met on all fronts.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;Ensure that the Individual monthly sales targets is met.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;Ensure that the company standard for customer satisfaction is met and maintained.
 
 &bull;&nbsp;&nbsp; &nbsp;Selling related Easy Credit products and Services
 
 &bull;&nbsp;&nbsp; &nbsp;Credit collection &amp; instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection.
 
 &bull;&nbsp;&nbsp; &nbsp;Issuing Clearance certificates and Deals certificates for normal transactions ( not legal - no early settlement )&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;End-Of-Day Transactions batches.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;Cash and K-Net reconciliation at End-Of-Day Batches&nbsp;
 
 &nbsp;
 
 Candidate Requirements
 
 &bull;&nbsp;&nbsp; &nbsp;0 &ndash; 2 years of experience.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;2-year Diploma in a relevant field.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;Customer-centric attitude.
 
 &bull;&nbsp;&nbsp; &nbsp;Excellent communication skills.
 
 &bull;&nbsp;&nbsp; &nbsp;Basic computer skills.
 
 &bull;&nbsp;&nbsp; &nbsp;Bi-lingual (Arabic/English) preferred.
 
 &nbsp;
 
 Education
 
 Bachelors degree - Accounting preferred
 
</div>

Customer Service Representative - Credit

SAMA Educational Company

<div>We are looking to hire a dedicated Islam Teacher to join us at the American Creativity Academy!

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience 
<ul>
<li>Bachelor of Islamic Studies.
</li><li>Three years teaching experience.
</li><li>Working knowledge of computer technology as applied to the classroom and for record keeping.</li>
<li>Must be in Kuwait with valid Residency Article 22 or 18</li>
</ul>
Benefits:
<ul>
<li>250KD annual professional development allowance.</li>
<li>50% Discounted tuition for up to 3 children.</li>
</ul>
Language Skills: 
<ul><li>
Ability to read, analyze, and interpret the most complex documents.</li></ul>

General Responsibilities
<div>
<ul><li>Provide direct instruction and supervision to and for students in the school</li></ul>
<ul><li>
Work to instill skills that will allow children to progress academically within the scope of the curriculum as well as providing strategies that allow children to apply appropriate problem solving skills to their lives.</li></ul>
<ul><li>
Comply with Ministry of Education regulations and guidelines for preparing lesson plans, delivering lessons, and pacing the curriculum.</li></ul>
</div>
Specific Responsibilities

<div><ul><li>Teach diligently and faithfully the classes assigned to them by the principal.</li></ul>
<ul><li>
Follow the prescribed Ministry of Education Islam curriculum as outlined for each grade level.</li></ul>
<ul><li>
Assist in the development, creation, and adaptation of the prescribed curriculum, instructional materials and supplies.</li></ul>
<ul><li>
Is responsible for effective instruction, training, and evaluation of the progress of students in the assigned classes or grade level.</li></ul>
<ul><li>
The management of the class or classes, and report to the Principal on the progress of students on request.</li></ul>
<ul><li>
Encourage the students in the pursuit of learning.</li></ul>
<ul><li>
Maintain a clean, attractive, well-ordered classroom.</li></ul>
<ul><li>
Maintain accurate records of students&rsquo; academic and behavioral performance.</li></ul>
<ul><li>
Participate in regular conferencing with parents and keep records of such in the prescribed school format.</li></ul>
<ul><li>
Inculcate by precept and example respect for religion and the principles of Islamic morality and the highest regard for truth, justice, loyalty, love of country, humanity, benevolence, sobriety, industry, frugality, purity, temperance, and all other virtues.</li></ul>
<ul><li>
Provide direction and support for student activities and clubs.</li></ul>
<ul><li>
Promote the American Creativity Academy in a positive fashion at all times.</li></ul>
<ul><li>
Assist in developing cooperation and coordination of effort among the members of the staff of the school.</li></ul>
<ul><li>
Attend conferences with other teachers to discuss academic and social needs of the students in his/her care as directed by the Principal.</li></ul>
<ul><li>
Attend punctually all scheduled staff meetings and serve on faculty committees as requested by the Principal.</li></ul>
<ul><li>
Deliver all required documentation, reports, and school property in their possession as may be directed by the Superintendent when their contractual agreement with the school has expired or when for any reason his employment with ACA has ceased.</li></ul>
<ul><li>
Use and permit to be used as a textbook in a class and in all subject areas that they teach, only textbooks that are approved by the BOT and Ministry of Education.</li></ul>
<ul><li>
Supervise students in the classroom, in the hallways, on the playground, and when students are on breaks and recess.
</li></ul><ul><li>Identify special needs of students and makes appropriate referrals to the Counseling Department or Principal.</li></ul>
<ul><li>
Follow school policy and procedures.</li></ul>
<ul><li>
Maintain and enhance professional competence by attending in-service training, seminars, and college level courses.</li></ul>
<ul><li>
Performs other tasks, duties and responsibilities as assigned by the Senior Teacher or Principal.</li></ul></div></div>

Islam Teacher, starting August 2026

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Sales Associate | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 1-2 Years Industry Experience
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Customer Service
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Sales Associate

Ooredoo Group of Companies

<div>The Company 
Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role 
The Senior VIP Relationship Manage is responsible for managing VIP &amp; Nukhba accounts, maintaining a long-term relationship with VIP customers and maximizing sales opportunities within them.
Key Accountabilities &amp; Responsibilities<ul><li> 
Provide a high standard of service to existing VIP customers while working to expand client base via referrals and other prospecting activities.</li><li>
Follow up on leads to assess customer needs and resources and recommend the appropriate Ooredoo Kuwait products and service solutions.</li><li>
Ensure that strong long-term customer relationships are created by providing personalized value-added services and experiences.</li><li>
Develop written proposals, offerings, quotes, etc.</li><li>
Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new VIP clients.</li><li>
Responsible for the development and achievement of VIP sales through the direct sales channel.</li><li>
Focusing on growing and developing existing VIP clients, together with generating new business</li><li>
Identify and solicit potential customers and establish rapport to understand their needs and develop selling strategies to address objections and questions.</li><li>
Estimate or quote prices, credit or contact terms, warranties and delivery date.</li><li>
Meet quality and performance KPIs with the achievement sales targets set by the management.</li><li>
Take overall responsibility for all aspects of the sales process. Manage end to end relation with VIP customers.</li><li>
Expand sales on existing VIPs by upselling and cross selling additional products.</li><li>
Act as the first point of contact for VIP customers, to answer queries and provide information about various Ooredoo Kuwait services and products.</li><li>
Follow-up on more complex queries with the appropriate operational staff and ensure that the customer is provided the information in a timely manner.</li><li>
Guide VIP subscribers through various procedures such as lodging applications, maintaining a helpful and customer-friendly approach to ensure high standard of service delivery.</li><li>
Activate lines for approved subscribers through the dedicated VIP facility to avoid possible long lead times in the main system.</li><li>
Follow-up with new and existing VIP subscribers to ensure that the service is meeting expectations and takes all opportunities to increase sales volume and profitability.</li><li>
Provide post-approval services to VIP subscribers, including personalized invoicing and bill paying facilities, detailed information on new product launches, and resolution of service and technical problems.</li><li>
Follow-up on overdue payments, using tact and discretion.</li><li>
Receive payments for monthly bills and new subscriptions, provide receipts and carry out a daily reconciliation prior to forwarding to Finance for ledger postingSupport other team members who have personal contacts to deal with high profile clients. Also provide assistance on technical issues and relationship management, as required.</li><li>
Provide on job coaching to new team members, as required to ensure that knowledge is shared, and sales skills are developed.</li><li>
Consistently demonstrate a high level of teamwork through working cooperatively and effectively with other internal and external stakeholders Participate in the annual business planning process and be accountable for all activities arising from the process.</li><li>
Maintain knowledge of all Ooredoo products and services</li><li>
Create detailed or brief reports and presentations about the status of their accounts and business updates.</li><li>
Work on other projects as and when needed</li></ul>
Qualifications 
Bachelor's degree or Diploma in Business or a related discipline from a recognized tertiary institution.</div>

Senior Relationship Manager, VIP & Nukhba

Zain Kuwait

<div>
 
 About The Role
 
 
 
 Responsible for the day-to-day management, maintenance, and optimization of the core network infrastructure. This role involves ensuring the high availability, reliability, and performance of the core network to meet service excellence standards. The Core Network Administrator works closely with technical teams, vendors, and other stakeholders to resolve network issues, implement upgrades, and support new projects.
 
 
 <ul>
 <li>
 Ensure high service availability and optimal performance of core network systems.
 </li>
 <li>
 Monitor system performance and proactively address potential issues.
 </li>
 <li>
 Provide technical support for roaming operations and maintenance.
 </li>
 <li>
 Troubleshoot and resolve core network issues to maintain high KPIs and service standards.
 </li>
 <li>
 Work with vendors and technical teams to address hardware and software problems.
 </li>
 <li>
 Ensure compliance with SLAs and high levels of customer satisfaction.
 </li>
 <li>
 Supervise database dimensions and hardware expansions to resolve technical problems efficiently.
 </li>
 <li>
 Plan and implement database maintenance activities to ensure data integrity and availability.
 </li>
 <li>
 Manage processes for fault detection and correction to maximize system and service availability.
 </li>
 <li>
 Implement and improve fault management procedures to enhance network reliability.
 </li>
 <li>
 Document and report on fault management activities and outcomes.
 </li>
 <li>
 Identify and implement improvements to existing processes and procedures to enhance workflow and efficiency.
 </li>
 <li>
 Develop and document new processes for better network management and operation.
 </li>
 <li>
 Stay updated on industry best practices and integrate them into the organization.
 </li>
 <li>
 Coordinate with development teams and business units for requirements and changes related to new developments, integrations, or operations.
 </li>
 <li>
 Assist in the preparation of technical and maintenance processes for new projects, services, expansions, and ad-hoc requests.
 </li>
 <li>
 Facilitate communication and collaboration between different units and stakeholders.
 </li>
 <li>
 Ensure compliance with environmental and occupational health and safety requirements.
 </li>
 <li>
 Implement security and protection protocols to safeguard network infrastructure.
 </li>
 <li>
 Prepare reports on network performance, fault management, and process improvements.
 </li>
 <li>
 Ensure all documentation is up-to-date and accessible to relevant stakeholders.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 <ul>
 <li>
 Knowledge of database management and IT/Data-warehouse systems.
 </li>
 <li>
 Familiarity with service level management and customer satisfaction principles.
 </li>
 <li>
 Industry certifications in core network technologies or vendor-specific certifications.
 </li>
 <li>
 Strong understanding of core network technologies and protocols.
 </li>
 <li>
 Proficiency with network management and monitoring tools.
 </li>
 <li>
 Excellent problem-solving and analytical skills.
 </li>
 <li>
 Strong communication and teamwork abilities
 
 
 </li>
 </ul>
 
 Educational Level
 
 
 
 Bachelor&rsquo;s degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 <li>
 Kuwait Nationality Certificate-Sahel
 </li>
 </ul>
</div>

ZAIN2402 - Cloud Networking

CIRCLE

Circle Kuwait is a fast-growing quick-commerce and on-demand delivery company that enables customers to order groceries, household essentials, pharmacy items, electronics, and other products through its mobile application.Job OverviewCircle is seeking a motivated Sales Executive to identify new business opportunities, build strong client relationships, and promote the company's technology solutions. The role focuses on achieving sales targets, managing customer accounts, and delivering excellent customer service.Key Responsibilities:<ul><li>Identify and develop new business opportunities through networking and lead generation.</li><li>Build and maintain strong relationships with new and existing clients.</li><li>Conduct client meetings, product presentations, and sales negotiations.</li><li>Prepare proposals, quotations, and contracts.</li><li>Maintain accurate sales records using CRM software.</li><li>Collaborate with technical and marketing teams to deliver tailored solutions and ensure customer satisfaction.</li></ul>Requirements:<ul><li>Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.</li><li>2&ndash;5 years of B2B sales experience, preferably in the IT or technology industry.</li><li>Strong communication, negotiation, and presentation skills.</li><li>Experience using CRM software and Microsoft Office.</li><li>Excellent organizational and relationship management skills.</li><li>Fluency in English; Arabic language skills are an advantage.</li></ul>Benefits:<ul><li>Competitive salary and performance-based incentives.</li><li>Professional development and career growth opportunities.</li><li>Collaborative and supportive work environment.</li><li>Opportunity to work with innovative technology solutions.</li></ul>Apply today and become part of Circle's growing sales team.Pay: From KD800.000 per monthWork Location: In person

Sales Executive – Circle Kuwait

Golden Goose

<div>
 
 
 Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.
 
 
 
 
 
 
 
 Description
 
 
 
 We are looking for a passionate talent to build our customer experience.
 
 
 
 
 
 
 MISSION
 
 
 
 The Sneaker Maker role is centered around Co-creation services transforming GG items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand.
 
 
 
 
 
 
 Essential Duties And Responsibilities
 
 
 <ul>
 <li>
 Co-create personalized GG products with the clients employing a variety of drawing and illustration techniques;
 </li>
 <li>
 Guide clients through a unique co-creation experience, maintaining the brand&rsquo;s values and storytelling throughout their journey in the store;
 </li>
 <li>
 Play a proactive role in the sales process, aiming to meet business goals through strategic cross-selling and up-selling. Support encompasses pre-sale and post-sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store&rsquo;s operations;
 </li>
 <li>
 Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling;
 </li>
 <li>
 Maintain the co-creation area in good conditions adhering to our visual merchandising standards;
 </li>
 <li>
 Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health &amp; safety standards;
 </li>
 <li>
 Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).
 </li>
 </ul>
 
 
 
 
 
 Key Requirements
 
 
 <ul>
 <li>
 Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
 </li>
 <li>
 Sales Experience: previous experience preferably in retail/ Customer service sector is considered as a plus.
 </li>
 <li>
 Problem solving and time management skills
 </li>
 <li>
 Artistic skills and hand-drawings abilities (marker, watercolor, acrylic painting, little embroidery and basic sewing skills)
 </li>
 <li>
 Empathy, solid communication and interpersonal skills, strong team attitudes
 </li>
 <li>
 Flexibility to adapt to the evolving needs of the business and our customers.
 </li>
 <li>
 High school degree at least (design field is preferable)
 </li>
 </ul>
 
 
 
 
 Location: Kuwait
 
 
 
 
 
 
 Please be informed that if your profile aligns with the role's requirements, Golden Goose may rely on one of our recruiting partners to reach out to you. For details on how we process your personal data, please refer to our Privacy Policy: https://iaagmj.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/GG/pages/20039 Should you need any futher information, please feel free to get in touch privacy@goldengoose.com.
 
 
 
 
 
 
 
 We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.
 
 
</div>

Sneaker Maker - Kuwait - Harvey Nichols - The Avenues Mall

Explore 28+ Customer service representative in Kuwait City this July. Find roles across top companies and apply now to boost your career.