customer care officer Jobs in Kuwait City

customer care officer

customer service

customer service executive Jobs in Kuwait City

customer service executive

sales advisor

sales representative

customer service representative

sahab line

We are looking for a professional and dedicated Customer Service Representative to join our Abaya Fashion Brand team. The ideal candidate must have excellent communication skills, a strong customer-service mindset, and the ability to handle customers with elegance and professionalism, ensuring a premium shopping experience that reflects our brand identity.Responsibilities:<ul><li>Handle customer inquiries related to abayas, sizing, fabrics, customization, orders, and deliveries.</li><li>Respond to customers via WhatsApp, Instagram, website, and phone in a professional and timely manner.</li><li>Provide accurate information about products, prices, availability, and promotions.</li><li>Follow up on orders from confirmation until delivery and after-sales service.</li><li>Handle complaints and resolve issues efficiently and politely.</li><li>Maintain high standards of customer satisfaction and brand image.</li><li>Update customer data, orders, and notes accurately on the system.</li><li>Coordinate with tailoring, packing, and delivery teams to ensure smooth operations.</li><li>Adhere to all company policies and procedures.</li></ul>Job Type: Full-timePay: From KD200.000 per month

Customer Service

Oru roaster

1. Customer Service<ul><li>Greet customers warmly and take orders accurately.</li><li>Provide menu guidance and recommend drinks based on customer preferences.</li><li>Maintain a friendly, positive attitude during all customer interactions.</li></ul>2. Beverage Preparation<ul><li>Prepare all hot and cold beverages (coffee, tea, specialty drinks) according to company recipes and standards.</li><li>Ensure consistency in taste, temperature, and presentation.</li><li>Maintain speed and accuracy during peak hours.</li></ul>3. Coffee Quality Management<ul><li>Calibrate machines daily to ensure the best extraction and flavor.</li><li>Grind coffee beans as required, ensuring correct dose and texture.</li><li>Monitor freshness of beans, milk, and ingredients.</li></ul>4. Equipment Handling<ul><li>Operate espresso machines, grinders, brewers, blenders, and POS systems.</li><li>Perform routine cleaning of coffee machines and follow maintenance guidelines.</li><li>Report any machine malfunction immediately.</li></ul>5. Cleanliness &amp; Hygiene<ul><li>Keep the bar area clean, organized, and sanitized at all times.</li><li>Follow all hygiene, food safety, and cleanliness standards.</li><li>Ensure proper storage of all ingredients and supplies.</li></ul>6. Teamwork<ul><li>Coordinate with baristas, servers, and supervisors for smooth operations.</li><li>Support during busy hours and assist in other tasks when needed.</li></ul>7. Customer Feedback<ul><li>Handle complaints politely and escalate to supervisors if required.</li><li>Maintain high customer satisfaction through service quality.</li></ul>Job Type: Full-time

Barista

Al Mulla Group

<div>
 
 
 Responsibilities
 
 
 
 
 
 
 1. Customer Engagement:
 
 <ul>
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 Greet and welcome customers in a professional and friendly manner.
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 Listen to customer concerns and inquiries, ensuring a thorough understanding of their vehicle's issues.
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 Provide detailed information on service options, pricing, and timelines to assist customers in making informed decisions.
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 </ul>
 
 
 
 
 2. Service Scheduling:
 
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 Schedule appointments for vehicle service, maintenance, and repairs.
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 Coordinate with the service department to ensure timely completion of work orders.
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 Communicate with customers to keep them informed about the progress of their vehicles.
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 </ul>
 
 
 
 
 3. Technical Knowledge:
 
 <ul>
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 Possess a strong understanding of Mercedes-Benz vehicles, including their features, maintenance requirements, and repair procedures.
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 Collaborate with technicians to accurately diagnose vehicle issues and recommend necessary repairs.
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 Explain technical information to customers in an understandable manner.
 </li>
 </ul>
 
 
 
 
 4. Documentation and Record-Keeping:
 
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 Maintain accurate service records, including customer information, service history, and vehicle details.
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 Prepare invoices and explain charges to customers.
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 Process warranty claims and paperwork efficiently.
 </li>
 </ul>
 
 
 
 
 5. Customer Satisfaction:
 
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 Ensure the highest level of customer satisfaction by addressing any concerns or issues promptly and professionally.
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 Follow up with customers after service to gather feedback and address any additional needs.
 </li>
 </ul>
 
 
 
 
 6. Sales and Upselling:
 
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 Identify opportunities to upsell additional services or products, such as maintenance packages, accessories, or extended warranties.
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 Promote special promotions and service packages to customers.
 </li>
 </ul>
 
 
 
 
 
 Educational Qualification
 
 
 <ul>
 <li>
 High school diploma or equivalent completion; post-secondary education in automotive technology or related field is plus.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
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 Years of Experience: 2 - 3 Years
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 <li>
 Field of Experience: Previous experience as a service advisor in automotive repair or bodyshop environment, with strong preference for Mercedes Bens or luxury vehicle is preferred
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
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 Exceptional communication and interpersonal skills
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 Strong technical knowledge of Mercedes Bens vehicles and their system
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 Proficient in computer software and systems for scheduling and record keeping
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 Excellent problem solving and decision making abilities
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 Customer focused with commitment to providing a superior customer experience
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 Ability to work effectively in a fast paced, team oriented environment
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 Strong sales and negotiation skills
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 Details oriented and organized with high level of accuracy
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 Familiarity with Mercedes Benz warranty and service policies
 </li>
 </ul>
 
 
 
 
 
 Job Remarks
 
 
 <ul>
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 Preferred Language: English, Arabic
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 Job Country: Kuwait
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 Duty Shift / Timings: One Shift (Rotational) - 9:00 am to 06:00 pm / 8:00 am to 05:00 pm
 </li>
 </ul>
 
 
</div>

Service Advisor - Mercedes Benz

Trafalgar Luxury Group

<div>
 
 As a Client Advisor, you will be an integral part of our retail team, providing exceptional customer service and contributing to the overall success of our store. Your main objective will be to assist customers, drive sales, and maintain a positive shopping experience for all patrons.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Offering product information and guidance to the Customers in the stores.
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 Understand customer needs and preferences to effectively recommend products or services that meet their requirements.
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 Demonstrate in-depth knowledge of the products or services offered, including features, benefits, and usage.
 </li>
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 Build customer Data base and follow-up with the VIP customers.
 </li>
 <li>
 Maintain a clean and organized store environment, including restocking shelves and arranging merchandise displays.
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 Process transactions accurately using the point-of-sale (POS) system, handling cash, credit cards, and other payment methods.
 </li>
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 Address customer inquiries, concerns, and complaints in a professional and timely manner, seeking assistance from management when necessary.
 </li>
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 Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
 </li>
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 Stay updated on current promotions, sales campaigns, and product launches to effectively communicate this information to customers.
 </li>
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 Participate in ongoing training and development programs to enhance product knowledge and sales skills.
 </li>
 <li>
 Managing after sales service
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Requirements
 
 
 <ul>
 <li>
 Excellent communication skills in Arabic and English.
 </li>
 <li>
 Previous experience in luxury retail sales (preferably in luxury watches and Jewelry) with a focus on VIP customer handling and customer service.
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 Strong interpersonal skills with a customer-centric mindset.
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 Ability to multitask and perform efficiently in a fast-paced environment.
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 Proficiency in basic math and experience using a point-of-sale (POS) system.
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 Flexibility to work varied schedules, including evenings, weekends, and holidays.
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 Positive attitude, self-motivated, and a team player.
 </li>
 <li>
 High school diploma or equivalent required; additional education or certifications are a plus.
 </li>
 </ul>
 
 
</div>

Client Advisor (Watches & Jewelry)

BLS International Services

Job Summary:We are seeking a motivated Customer Service Executive to join our team. The ideal candidate will provide exceptional service to prospective customers, ensuring a seamless experience from appointment slotting to application submission.Job Description<ul><li>Handling the complete procedure of passport and visa application as per the standards of Mission. &middot;</li><li>Answering queries of all applicants and guiding applicants on rules and regulations. &middot;</li><li>Communicating and guiding applicants in a polite and helpful manner. Responsible for data entry without errors. &middot;</li><li>Constantly updating self on product knowledge.</li><li>Guiding applicants on the process. &middot;</li><li>Cash handling and reporting accurately. &middot;</li><li>Flexible to work in different location and shift timings.</li></ul>Mandatory experience / skills / qualification<ul><li>Excellent communication and interpersonal skills. &middot;</li><li>Must be a graduate &middot;</li><li>Experience of customer service for a year minimum. &middot;</li><li>Flexible in working hours and locations. Working hours will be double shift or Single shift depending on the location. &middot;</li><li>Should be a team player</li><li>Speak Arabic will be an added advantage</li><li>Typing speed should be a minimum of 35 words per minute (W.P.M).</li><li>Local hire only (Transferable Visa)</li></ul>Interested candidates may send their CVs to Feroz.hamid@blsinternational.netJob Type: Full-timePay: KD250.000 - KD290.000 per month

Customer Service Executive

New Market

Responsibilities<ul><li>Welcome and assist customers in the showroom with professionalism and enthusiasm.</li><li>Provide product information and recommendations based on customer needs.</li><li>Maintain a clean, organized, and visually appealing showroom.</li><li>Meet and exceed individual and store sales targets.</li><li>Handle customer inquiries and resolve issues with a positive attitude.</li><li>Stay informed about new product arrivals and updates.</li></ul>SkillsRequirements<ul><li>Previous experience in retail sales or customer service is a plus</li><li>Strong communication and interpersonal skills</li><li>Interest in electronics and technology</li><li>Ability to work flexible hours, including weekends</li><li>Must be based in Kuwait and available for immediate hiring</li></ul>Job Type: Full-timePay: From KD300.000 per month

Sales Associate

Nejoud Restaurant Management Company

<ul><li>Customer service: Greet customers, answer questions about the menu, and ensure their satisfaction.</li><li>Order taking: Accurately take orders, process payments, and handle cash or point-of-sale systems.</li><li>Food and beverage service: Prepare and serve food and drinks promptly and correctly.</li><li>Food preparation: Assist with food preparation, which may include cooking, and ensuring ingredients are ready.</li><li>Cleaning and maintenance: Keep dining and work areas clean, sanitized, and organized, which can include sweeping, wiping tables, and maintaining restrooms.</li><li>Teamwork: Collaborate with other team members and supervisors to ensure smooth operations.</li></ul>Job Type: Full-timePay: Up to KD250.000 per month

Barista/ Service Crew

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