call center agent

customer care officer Jobs in Kuwait City

customer care officer

customer service representative (remote) Jobs in Kuwait City

customer service representative (remote)

customer service representative admin (mena | remote) Jobs in Kuwait City

national customer manager Jobs in Kuwait City

national customer manager

customer service representative

Re Lytix

<div>
 
 
 Remote Customer Service Representative
 
 
 
 
 Work Mode: Remote
 
 
 Region: EU, MENA, Southeast Asia
 
 
 
 &nbsp;
 
 
 We are seeking a Remote Customer Service Representative to join our customer-focused team and deliver high-quality support experiences across a global customer base. This fully remote role offers stability, growth opportunities, and the ability to make a meaningful impact by assisting customers on a daily basis.
 
 
 &nbsp;
 
 
 In this position, you will serve as a key point of contact for customers, helping resolve inquiries, provide guidance, and ensure a positive and professional experience. Your communication skills, attention to detail, and customer-first approach will play an essential role in building trust and maintaining strong customer relationships.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 Job Responsibilities:
 
 
 
 &nbsp;
 
 
 
 1) Customer Support and Communication.
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and live chat
 </li>
 <li>
 Provide accurate information regarding products, services, and policies
 </li>
 <li>
 Maintain clear, professional, and empathetic communication at all times
 </li>
 <li>
 Represent the company brand positively in every interaction
 </li>
 
 </ul>
 
 &nbsp;
 
 
 
 2) Issue Resolution and Troubleshooting.
 
 
 <ul>
 <li>
 Assist customers with troubleshooting basic technical or service-related issues
 </li>
 <li>
 Guide customers through solutions in a clear and supportive manner
 </li>
 <li>
 Handle complaints with patience, empathy, and professionalism
 </li>
 <li>
 Escalate complex issues to appropriate teams when required
 </li>
 
 </ul>
 
 &nbsp;
 
 
 
 3) Order and Case Management.
 
 
 <ul>
 <li>
 Process orders, returns, exchanges, and service requests efficiently
 </li>
 <li>
 Maintain accurate and detailed records of customer interactions in CRM systems
 </li>
 <li>
 Follow up on open cases to ensure timely resolution and customer satisfaction
 </li>
 <li>
 Ensure all documentation is complete and up to date.
 </li>
 
 </ul>
 
 &nbsp;
 
 
 
 4) Performance and Continuous Improvement.
 
 
 <ul>
 <li>
 Meet established quality standards and productivity targets
 </li>
 <li>
 Participate in training sessions, coaching, and team meetings
 </li>
 <li>
 Stay updated on product changes, policies, and internal procedures
 </li>
 <li>
 Provide feedback to support service improvements and customer experience enhancements
 </li>
 <li>
 Collaborate with team members through virtual platforms
 </li>
 
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 Required Qualifications:
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Strong verbal and written communication skills in English
 </li>
 <li>
 Previous customer service or call center experience preferred
 </li>
 <li>
 Excellent active listening and interpersonal skills
 </li>
 <li>
 Ability to remain calm and professional under pressure
 </li>
 <li>
 Basic technical aptitude and ability to learn new systems quickly
 </li>
 <li>
 Typing proficiency for efficient documentation
 </li>
 <li>
 Strong problem-solving skills and a positive, customer-focused attitude
 </li>
 <li>
 Reliable, punctual, and self-motivated in a remote work environment
 </li>
 <li>
 Adaptability to changing processes and policies
 </li>
 <li>
 Multilingual abilities are an advantage for supporting a global customer base
 </li>
 
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 Benefits Package:
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Competitive salary or hourly compensation
 </li>
 <li>
 Performance-based incentives and bonus opportunities
 </li>
 <li>
 Comprehensive onboarding and training program
 </li>
 <li>
 Career development and advancement opportunities
 </li>
 <li>
 Flexible scheduling options
 </li>
 <li>
 Paid time off and employee discount programs
 </li>
 <li>
 Supportive and collaborative remote team environment
 </li>
 <li>
 Ongoing feedback, coaching, and recognition initiatives
 </li>
 
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 We are committed to supporting our employees&rsquo; success and wellbeing while fostering a positive and inclusive remote work culture.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 Keywords:
 
 
 
 &nbsp;
 
 
 Customer service &bull; Remote representative &bull; Call center &bull; Customer support &bull; Inquiry resolution &bull; Technical troubleshooting &bull; CRM systems &bull; Multichannel support &bull; Complaint handling &bull; Customer satisfaction &bull; Communication skills &bull; Problem-solving &bull; Product knowledge &bull; Team collaboration &bull; Performance metrics &bull; Career growth &bull; Work from home &bull; Customer experience &bull; Customer loyalty
 
 
 &nbsp;
 
 
 &nbsp;
 
</div>

Customer Service Representative (Remote)

<div>
 
 We invite you to join our customer-focused organization as a Remote Admin Customer Service Representative, delivering exceptional support experiences to our diverse customer base in the EU, MENA and Southeast Asia&nbsp;regions from the comfort of your home office. This position offers stability, growth potential, and the satisfaction of helping customers daily.
 
 
 &nbsp;
 
 
 
 Job Responsibilities:&nbsp;
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and chat channels
 </li>
 <li>
 Providing accurate information about products and services.
 </li>
 <li>
 Troubleshoot technical issues and guide customers through solutions, process orders, returns, and exchanges efficiently.
 </li>
 <li>
 Maintain detailed records of customer interactions in CRM systems, escalate complex issues to appropriate departments, follow up on open cases to ensure&nbsp;resolution.
 </li>
 <li>
 Identify opportunities to enhance customer satisfaction, educate customers on product features and best practices.
 </li>
 <li>
 Handle complaints with empathy and professionalism
 </li>
 <li>
 Meet quality and productivity standards
 </li>
 <li>
 Participate in ongoing training and coaching sessions
 </li>
 <li>
 Collaborate with team members through virtual platforms.
 </li>
 <li>
 Stay updated on product changes and company policies
 </li>
 <li>
 Contribute feedback for service improvements, and represent the company brand positively in all interactions.&nbsp;
 
 Your communication skills and customer-centric approach will directly impact customer loyalty and business success.&nbsp;
 
 </li>
 
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 Required Qualifications:&nbsp;
 
 
 <ul>
 <li>
 Excellent verbal and written English communication.
 </li>
 <li>
 Prior customer service or call center experience preferred
 </li>
 <li>
 Strong active listening and empathy skills
 </li>
 <li>
 Ability to remain calm under pressure.
 </li>
 <li>
 Technical aptitude for learning software systems
 </li>
 <li>
 Typing proficiency for efficient documentation.
 </li>
 <li>
 Problem-solving mindset, patience and positive attitude, reliable and punctual work ethic.
 </li>
 <li>
 Adaptability to policy changes, and commitment to quality service delivery.
 </li>
 <li>
 Multilingual abilities are highly valued for our international customer base.&nbsp;
 </li>
 
 </ul>
 
 &nbsp;
 
 
 
 Benefits Package:&nbsp;
 
 
 <ul>
 <li>
 Competitive hourly wage or salary.
 </li>
 <li>
 Performance incentives and bonuses.
 </li>
 <li>
 Comprehensive training program.
 </li>
 <li>
 Career advancement opportunities.
 </li>
 <li>
 Flexible scheduling options.
 </li>
 <li>
 Paid time off and employee discounts.
 </li>
 <li>
 Supportive team environment.
 </li>
 <li>
 Regular feedback and coaching, and recognition programs.
 </li>
 
 </ul>
 
 &nbsp;
 
 
 
 We invest in our employees' success and wellbeing.
 
 
 
 &nbsp;
 
 
 
 Customer service, remote representative, call center, customer support, inquiry resolution, technical troubleshooting, CRM documentation, multichannel support, complaint handling, customer satisfaction, quality standards, communication skills, empathy training, problem resolution, product knowledge, team collaboration, performance metrics, career growth, work from home, customer loyalty.
 
 
 
 &nbsp;
 
</div>

Customer Service Representative Admin (MENA | Remote)

Abercrombie & Fitch Co.

<div>
 
 Company Description
 
 
 
 Abercrombie &amp; Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
 
 
 The company operates a family of brands, including Abercrombie &amp; Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie &amp; Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
 
 
 At Abercrombie &amp; Fitch Co., we lead with purpose and always put our people first. We&rsquo;re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
 
 
 
 Job Description
 
 
 
 The Brand Representative is truly engaged. They provide great customer service by anticipating and responding to customer needs. An individual who is outgoing, stylish, and helpful. They demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. They are able to initiate conversations and connect with the customer by communicating in a genuine and articulate way; that ensures the customer is always the first priority. Demonstrates relatable, confident and highly social behaviors on the sales floor that translate into closing the sale.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Customer Experience
 </li>
 <li>
 Store Presentation and Sales Floor
 </li>
 <li>
 Communication
 </li>
 <li>
 Asset Protection and Shrink
 </li>
 <li>
 Policies and Procedures
 </li>
 <li>
 Training and Development
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What it Takes
 
 
 
 <ul>
 <li>
 Adaptability / Flexibility
 </li>
 <li>
 Applied Learning
 </li>
 <li>
 Attention to Detail
 </li>
 <li>
 Multi-Tasking
 </li>
 <li>
 Work Ethic
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What You&rsquo;ll Get
 
 
 
 As an Abercrombie &amp; Fitch Co. (A&amp;F Co.) associate, you&rsquo;ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&amp;F is committed to providing simple, competitive, and comprehensive benefits that align with our Company&rsquo;s culture and values, but most importantly &ndash; with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
 
 
 <ul>
 <li>
 Annual return flight ticket
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Merchandise Discount
 </li>
 <li>
 Medical, Dental, Health and Life Insurance
 </li>
 <li>
 Paid Parental and Adoption Leave
 </li>
 <li>
 Training and Development
 </li>
 <li>
 Opportunities for Career Advancement, we believe in promoting from within
 </li>
 <li>
 A Global Team of People Who'll Celebrate you for Being YOU
 </li>
 <li>
 Some of the above benefits can be availed upon completion of the probationary period
 
 
 </li>
 </ul>
 SEE WHAT IT&rsquo;S LIKE TO #WORKATANF - FOLLOW US ON INSTAGRAM @LIFEATANF
 
 
 Abercrombie &amp; Fitch Co. is an Equal Opportunity/Affirmative Action employer
</div>

Abercrombie & Fitch / Hollister - Brand Representative, Kuwait

Nalco Water, An Ecolab Company

<div>
 Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water annually. We serve industries from food &amp; beverage to mining and manufacturing, delivering innovative solutions that reduce, reuse, and recycle water while protecting systems and equipment. Our team combines deep technical expertise with smart technology to drive efficiency, sustainability, and performance.
 
 
 Ecolab is seeking a
 
 Lead Field Service Representative
 
 where your technical expertise and customer-first mindset will help shape a more sustainable future. You&rsquo;ll be part of a purpose-driven team that supports water treatment systems across diverse industries. You&rsquo;ll work hands-on in the field, building trusted relationships with customers and delivering solutions that protect vital resources and improve operational performance.
 
 
 
 How You&rsquo;ll Make An Impact
 
 
 
 <ul>
 <li>
 Solve a wide range of complex, multi-disciplinary problems
 </li>
 <li>
 Assume lead role in maintaining troubleshooting guides/bulletins and distribution to departments when required
 </li>
 <li>
 Prepare reports detailing problems and solutions to initiate necessary corrective product modification and/or recommend process changes
 </li>
 <li>
 Conduct site surveys, product/application audits
 </li>
 <li>
 Inventory management of chemical delivery systems
 </li>
 <li>
 Collect samples for monitoring chemical program
 </li>
 <li>
 Deliver chemicals to customer as needed
 </li>
 <li>
 Conduct field evaluations of new products
 </li>
 <li>
 Lead appropriate pre-trial surveys for site visits
 </li>
 <li>
 Interact with appropriate internal and external customers and resources
 </li>
 <li>
 Maintain accurate records based on information gathered during trials and surveys
 </li>
 <li>
 Create troubleshooting service guides and bulletins on existing products
 </li>
 <li>
 Coordinate and manage sampling and inventory schedules
 </li>
 <li>
 Coordinate implementing solutions with customers
 </li>
 <li>
 Assist sales in preparing business proposals
 </li>
 <li>
 Participate in design reviews, new applications and start-ups evaluations
 </li>
 <li>
 Assist in critiquing products serviceability, performance and reliability
 </li>
 <li>
 Provide customers with expert technical service in all major applications
 </li>
 <li>
 Serve as a Mentor for all levels of Service Reps
 </li>
 <li>
 Support and be committed to the teams Quality Improvement Process
 </li>
 <li>
 Promptly report every incident, accident, injury or applicable near miss to next level management
 </li>
 <li>
 Provide on-site field service (on the phone or on-site)
 
 
 </li>
 </ul>
 
 What&rsquo;s Unique About This Role
 
 
 
 <ul>
 <li>
 You&rsquo;ll operate independently in a dynamic field environment, supported by a team that values your expertise
 </li>
 <li>
 You&rsquo;ll work with cutting-edge technologies and industry-leading training to stay ahead
 </li>
 <li>
 You&rsquo;ll help customers meet sustainability goals while protecting their critical assets
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 2 years of education beyond high school in college or technical school
 </li>
 <li>
 Must have a valid Driver&rsquo;s License and acceptable Motor Vehicle Record
 </li>
 <li>
 Experience in a technical service role, ideally with water filtration systems or in industrial/mechanical environments
 </li>
 <li>
 Ability to travel within a geographic territory
 </li>
 <li>
 Ability to travel overnight for business
 
 
 </li>
 </ul>
 
 Physical Requirements Of Position
 
 
 
 <ul>
 <li>
 Must have the ability to Lift/Push/Pull/Carry up to 55 pounds chest high
 
 
 </li>
 </ul>
 
 Ecolab is committed to providing reasonable accommodation to qualified individuals with a disability.
 
 
 
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Associates degree in Engineering (Chemical, Mechanical, Industrial), Life Sciences (Biology, Chemistry, etc.) or Trade School Certification
 </li>
 <li>
 4 years of successful technical sales or field sales support experience
 </li>
 <li>
 Must have knowledge of and experience in materials, scheduling and inventory processes
 </li>
 <li>
 Experience in oil and gas industry preferred
 </li>
 <li>
 Previous Refinery/Petrochemical experience
 </li>
 <li>
 Water treatment or specialty chemical industry experience
 </li>
 <li>
 Working knowledge of boilers, cooling towers, and wastewater treatment systems
 </li>
 <li>
 High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
 </li>
 <li>
 History of working in a field that required autonomy and self-motivation
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Excellent organizational skills
 </li>
 <li>
 A strong work ethic and ability to multitask
 
 
 </li>
 </ul>
 
 About Ecolab
 
 
 
 At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.
 
 
 
 Our Commitment to a Culture of Inclusion &amp; Belonging
 
 
 
 Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
</div>

Lead Field Service Representative

Closet Hawally

Our company is seeking to hire Sales Representatives who are interested in the high performance automotive parts industry. Kindly check below the job details.<ul><li>Assist customers with product inquiries and sales.</li><li>Facilitate sales process from quotation, sales order to invoicing.</li><li>Communicate with customers and identify their needs to achieve satisfaction.</li><li>Negotiate/close deals and handle complaints or objections.</li><li>Achieve allocated sales target.</li><li>Evaluate customer needs and identify selling possibilities.</li><li>Handle warranty claims.</li><li>Assign installations to the Mechanics team and follow-up on job cards.</li><li>Basic Automotive knowledge.</li><li>Arabic native language</li><li>Speaks and writes English.</li><li>Computer Literacy.</li><li>2 years minimum experience in Sales or Customer Service.</li><li>Join date: Immediately (preferable).</li><li>Transferable Article 18 Visa.</li></ul>Job Type: Full-timeWork Location: In person

Arabic Sales Associate

lumiere sweets company

Experience: Previous experience as a Call Center Agent required. Responsibilities:<ul><li>Handle incoming calls, inquiries, and complaints professionally.</li><li>Provide accurate information about products and services.</li><li>Maintain records and update CRM systems.</li><li>Requirements:</li><li>Fluent in Arabic and English (verbal and written).</li><li>Good communication and problem-solving skills.</li><li>Professional phone etiquette and customer service orientation.</li></ul>Job Types: Full-time, PermanentPay: KD150.000 - KD230.000 per monthWork Location: In person

CALL CENTER AGENT

Hilton

<div>Nurse
A Nurse is responsible for nursing functions at the Hotel to cover guests and team members. 
 
 
What will I be doing? 
As a Nurse, you are responsible is responsible for nursing functions at the Hotel to cover guests and team members, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Provides medical attention to team members and guests</li>
<li>Interacts with team members and acts as a PR representative for the department</li>
<li>Ensures that information is communicated throughout the company</li>
<li>Counsels team members and makes referrals to the employee assistance programme when required</li>
<li>Responds to guest and team member requests in a timely and professional manner</li>
<li>Actively promotes the services of the department</li>
<li>Monitors and handles queries/complaints from team members</li>
<li>Ensures customer satisfaction according to department standards</li>
<li>Maintains the highest level of confidentiality in discussions with internal /external customers</li>
<li>Submits reports within the agreed deadlines</li>
<li>Produces accurate, well presented documentation and statistics</li>
<li>Maintains up to date, accurate filing of medical related issues</li>
<li>Provides administrative services for the medical plan and maintains up to date records for the medical plan</li>
<li>Ability to work unsupervised</li>
<li>Consistently performs job functions with attention to detail, speed and accuracy</li>
<li>Maintains First Aid boxes</li>
<li>Monitors health and safety risk factors for the property</li>
<li>Updates information about sickness in a timely manner</li>
<li>Submits invoices promptly to ensure no additional finance charges are incurred</li>
<li>Establishes and upkeeps par levels for supplies and equipment for the effective Nursing care</li>
<li>Follows the correct procedure for requisitioning and ordering</li>
<li>Becomes familiar with the financial aspect of the department</li>
</ul>What are we looking for? 
A Nurse serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Proficient in Microsoft Office programmes</li>
<li>Ability to operate and maintain a HR system</li>
<li>Counselling Skills</li>
<li>Ability to read and comprehend instructions and correspondence; write correspondence and memos. Possesses effective presentation skills</li>
<li>Ability to carry out the basic mathematical functions of addition, subtraction, multiplication and division. Ability to interpret data</li>
<li>Ability to apply commonsense and display good judgement, when interacting and problem solving with team members and guests</li>
<li>Excellent grooming standards</li>
<li>Positive attitude</li>
<li>Participate in necessary training and request training to meet development needs</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Secondary school graduate</li>
<li>Degree in Nursing</li>
<li>Requires a minimum of five years related experience</li>
<li>Registered Nurse with all the relevant qualifications in emergency care</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Nurse

Explore 130+ Customer service representative in Kuwait City this April. Find roles across top companies and apply now to boost your career.