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receptionist / customer care executive Jobs in Kuwait City

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receptionist customer care executive

Siemens

<div>
 Job Title: Solution Engineering Manager &ndash; Siemens Grid Software
 
 
 
 Location:
 
 Kuwait City, Kuwait
 
 
 
 About the role:
 
 
 
 This is a senior leadership role at the intersection of engineering excellence and regional energy transformation. As Solution Engineering Manager, you will be the driving force behind the technical delivery of Siemens Grid Software portfolio &mdash; overseeing multidisciplinary teams and managing a portfolio of high-impact infrastructure projects that directly support national agendas, including Kuwait Vision and broader grid modernization programs.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead end-to-end technical execution of Grid Software projects in Kuwait, ensuring delivery on time, within scope, budget, and quality standards
 </li>
 <li>
 Define project objectives, technical scope, resource allocation, and delivery strategies in collaboration with key stakeholders
 </li>
 <li>
 Drive engineering best practices through the reuse of standard components, templates, and proven delivery frameworks
 </li>
 <li>
 Ensure full compliance with Siemens architectural standards, technical governance, cybersecurity requirements, and EHS policies
 </li>
 <li>
 Represent Siemens in senior-level engagements with government entities, utilities, EPC contractors, and strategic partners
 </li>
 <li>
 Support pre-sales activities, strategic customer engagements, and long-term account retention initiatives
 </li>
 <li>
 Contribute to regional go-to-market strategy and business development planning in alignment with sales and regional management
 </li>
 <li>
 Build and maintain trusted relationships with customers, partners, vendors, and internal stakeholders at all levels
 </li>
 <li>
 Lead and coordinate internal engineering resources, project managers, lifecycle teams, and third-party vendors across geographically distributed teams
 </li>
 <li>
 Coach and develop Technical Project Leads, Engineers, and delivery teams &mdash; fostering a high-performance, collaborative culture
 </li>
 <li>
 Monitor project performance through robust reporting, scheduling, and quality management mechanism
 </li>
 <li>
 Identify, manage, and resolve technical risks, bottlenecks, and escalation topics throughout the project lifecycle
 </li>
 <li>
 Oversee budget accountability and P&amp;L contribution for the territory's engineering portfolio
 </li>
 <li>
 Lead operational improvement initiatives and support business transformation programs within the territory
 </li>
 <li>
 Manage scope, schedule, and cost changes using structured governance and changing control processes
 </li>
 <li>
 Collaborate with global component teams to ensure alignment with Siemens' architectural and delivery standards
 
 
 </li>
 </ul>
 
 Your Profile
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in electrical engineering, Electronic Engineering, Telecommunications, Computer Science, IT, or a related technical discipline
 </li>
 <li>
 10&ndash;15 years of progressive experience in project execution and engineering leadership, with a focus on medium to large-scale infrastructure or Grid Software projects
 </li>
 <li>
 Proven track record leading multicultural, multidisciplinary engineering and project management teams in international environments
 </li>
 <li>
 Strong background in the Transmission and Distribution sector, with expertise in SCADA systems, IT/OT integration, digitalization, IoT, and cybersecurity
 </li>
 <li>
 Deep technical knowledge of Substation Automation and Telecommunication Systems, including familiarity with Siemens and competitor solutions
 </li>
 <li>
 Experience managing matrix organizations and navigating complex, multi-stakeholder project environments
 </li>
 <li>
 Experience working within Kuwait or broader markets is strongly preferred
 </li>
 <li>
 Established network and familiarity with Kuwait utilities, transmission operators, or government entities is a distinct advantage
 </li>
 <li>
 Understanding of regional regulatory, procurement, and project delivery frameworks in Kuwait and in the Gulf
 </li>
 <li>
 Exceptional communication, stakeholder management, negotiation, and executive presentation skills
 </li>
 <li>
 Demonstrated passion for developing people, coaching technical teams, and building high-performance cultures
 </li>
 <li>
 Strong commercial acumen with solid understanding of project controlling, scheduling, and corrective action frameworks
 </li>
 <li>
 Fluent in English (written and spoken) while Arabic language is highly advantageous
 
 
 </li>
 </ul>
 
 We offer you
 
 
 
 <ul>
 <li>
 2 to 3 days of mobile work per week as a global standard
 </li>
 <li>
 A diverse and inclusive culture
 </li>
 <li>
 An environment where you can bring your whole self to work
 </li>
 <li>
 Strong opportunities for personal and professional growth
 </li>
 <li>
 Access to a wide range of learning &amp; development programs
 
 
 </li>
 </ul>
 
 Transform the everyday with us!
 
 
 
 If you are a motivated teammate, eager to learn new things and looking to grow your career in a strong and forward-thinking company, apply! Siemens is dedicated to quality, equality, and valuing diversity, and we encourage applications that reflect the diversity of the communities within which we work. Siemens is an equal opportunities employer and does not discriminate unlawfully on any grounds. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
 
 
 At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds
 
 
 Please note: Only complete applications can be considered in the selection process.
</div>

Solution Engineering Manager – Siemens Grid Software

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Sales Associate | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 1-2 Years Industry Experience
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Customer Service
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Sales Associate

Infinity HR Consultancy

Job DescriptionWe are looking for an experienced Consultant Cosmetic Dentist / Aesthetic Dentist to join a reputed dental facility in Kuwait. The ideal candidate will provide high-quality cosmetic, restorative, and general dental care while ensuring excellent patient experience and clinical outcomes.Responsibilities:<ul><li>Conduct dental consultations, examinations, and diagnosis.</li><li>Develop personalized treatment plans based on patient needs.</li><li>Perform cosmetic dental procedures including veneers, smile makeovers, crowns, whitening, and aesthetic restorations.</li><li>Provide restorative and preventive dental treatments.</li><li>Perform Digital Smile Design consultations and treatment planning.</li><li>Educate patients about treatment options and oral hygiene.</li><li>Maintain accurate patient records and follow infection control standards.</li><li>Ensure compliance with Kuwait Ministry of Health regulations.</li></ul>Requirements:<ul><li>DDS, DMD, BDS, or equivalent dental degree.</li><li>Valid Kuwait MOH Dental License or eligibility for licensing.</li><li>Minimum 3&ndash;7 years of experience in cosmetic and restorative dentistry.</li><li>Experience in aesthetic dentistry and digital dental technologies is preferred.</li><li>Strong communication and patient management skills.</li><li>Fluency in English; Arabic is an advantage.</li></ul>Preferred Skills:<ul><li>Experience with veneers, crowns, smile design, and full mouth rehabilitation.</li><li>Knowledge of CAD/CAM technology and digital dentistry.</li><li>Strong aesthetic judgment and attention to detail.</li><li>Commitment to quality patient care.</li></ul>Interested candidates are invited to share their updated CV for consideration.info@infinity-kwt.com / 66910981Pay: KD1,500.000 - KD2,500.000 per monthWork Location: In person

Consultant Cosmetic Dentist / Aesthetic Dentist

Al Mulla Group

<div>
 
 
 Objective:
 
 
 
 The role is responsible for leading business-to-business fleet sales activities by developing and maintaining strong client relationships, achieving assigned sales objectives, and driving customer satisfaction, retention, and business growth.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle fleet sale responsibilities of customers such as ministries, corporate houses, contracting companies, car rental companies, Affinity Gov., Affinity Corporate, Government, and high-profile customers.
 </li>
 <li>
 Ensure to create best sales presentation as per the brand standards.
 </li>
 <li>
 Assist the customers in selecting available products by undertaking an in-depth needs analysis.
 </li>
 <li>
 Ensure to provide all customers with a high quality of service and value in all stages of the sales process.
 </li>
 <li>
 Make calls on prospective customers; send marketing collateral comprising of brochures and catalogues.
 </li>
 <li>
 Prepare quotations based on defined pricing guidelines after gathering information for customer scoping based on an understanding of customer requirements in terms of fleet size, kind of planned usage, type of customer business.
 </li>
 <li>
 Facilitate that relevant paperwork, car registration and/or insurance documentation should be completed according to the distributor &amp; company policies.
 </li>
 <li>
 Organize the hand-over of the vehicle according to the distributor policy.
 </li>
 <li>
 Handle customer complaints tactfully and promptly according to the distributor policies and escalate difficult cases immediately to the Supervisor/ Manager of Sales.
 </li>
 <li>
 Explain terms of payment to customers, if required, and ensure that purchase order is raised and collections/realization takes place.
 </li>
 </ul>
 
 
 
 
 
 Educational Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or Diploma in Business Administration, Sales, Marketing, Automotive, or any related field.
 </li>
 </ul>
 
 
 
 
 
 Recommended Experience:
 
 
 <ul>
 <li>
 Minimum 2 years of experience in a sales role, preferably in business-to-business (B2B) sales.
 </li>
 <li>
 Experience in fleet automotive sales will be considered an advantage.
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies:
 
 
 <ul>
 <li>
 Strong knowledge of customer relationship management and client retention practices.
 </li>
 <li>
 Strong communication skills with the ability to engage effectively with clients, internal teams, and management at all levels.
 </li>
 <li>
 Excellent prospecting, interpersonal and negotiation skills.
 </li>
 <li>
 Proficient in Microsoft Office applications and CRM systems.
 </li>
 <li>
 Strong organizational skills with the ability to multitask, and manage follow-ups effectively.
 </li>
 <li>
 Results-oriented with the ability to achieve sales targets and support business growth.
 </li>
 </ul>
 
 
 
 
 
 Job Remarks:
 
 
 <ul>
 <li>
 Preferred Language: English, Arabic
 </li>
 <li>
 Job Country: Kuwait
 </li>
 <li>
 Duty Shift / Timings: One Shift / 08:00 AM to 05:00 PM
 </li>
 </ul>
 
 
</div>

Sales Consultant - Fleet - Mercedes Benz

Ooredoo Group of Companies

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world .
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role<ul><li> 
Support the monitoring, analysis, reporting, and follow-up of Radio Access and Transport Network quality to ensure optimum customer experience and network performance.</li><li>
Assist in detecting and escalating network performance degradations, analyzing KPIs, validating benchmarking results, preparing quality reports, and coordinating with internal stakeholders to drive corrective actions and continuous network quality improvements.</li></ul>
Key Accountabilities and Activities<ul><li> 
Support regular and periodic performance monitoring checks for Radio Access and Transport Network services to help ensure customers receive the expected service quality.</li><li>
Assist in monitoring 2G/3G/4G/5G radio performance trends, transport performance indicators, and service quality dashboards.</li><li>
Escalate abnormal trends, degradations, or repeated failures to the Senior Engineer or Manager for further action.</li><li>
Prepare daily, weekly, and ad-hoc reports related to Radio and Transport KPIs, network quality trends, benchmarking results, and customer-impacting issues.</li><li>
Support the preparation of reports required for Ooredoo Group, technical committee, operations meetings, finance reports, planning reports, and management dashboards.</li><li>
Assist in identifying access network and transport network degradations and coordinate with Radio, Transport, Operations, Planning, NOC, and other concerned teams for investigation and resolution.</li><li>
Follow up on corrective actions after network changes, upgrades, or incidents affecting Access Network or Transport performance.</li><li>
Support Competitor Network Benchmark (CNB) activities and internal Ooredoo Network Benchmark initiatives.</li><li>
Assist in KPI benchmarking with local competitors using the monitoring platforms.</li><li>
Highlight gaps, inconsistencies, and potential issues for review by the Senior Engineer or Manager.</li><li>
Support the maintenance of Radio and Transport KPIs by validating counters, checking KPI mapping, identifying missing or inconsistent data, and assisting in baseline checks.</li><li>
Assist in maintaining Network Quality KPIs and validating KPI mappings from source counters collected from network systems.</li><li>
Assist in analysing Radio and Transport parameters and follow up with relevant teams on inconsistencies or KPI-impacting configurations.</li><li>
 Escalate discrepancies in counters, parameters, or reports to the responsible teams</li><li>
Support the use of monitoring tools, benchmarking tools, and related OSS/SQM/CEM platforms used by the department.</li><li>
Assist in analysing network quality, customer experience, and service performance data to identify trends, anomalies, and improvement opportunities.</li><li>
Support the preparation and maintenance of Network Quality dashboards and automated reporting solutions.</li><li>
Assist in updating dashboards, extracting reports, validating tool outputs, and supporting installation/configuration activities when required.</li><li>
Support the use of AI-driven analytics, service assurance, customer experience management, and automation tools adopted by the department.</li><li>
Support data-driven investigations and root-cause analysis for network quality and customer experience issues.</li><li>
Assist in documenting work instructions, checklists, routine monitoring procedures, reporting templates, and workflow updates.</li><li>
Support the team in creating and updating processes for quality monitoring and issue follow-up. Identify and escalate customer-impacting issues affecting service experience.</li><li>
Support customer experience investigations and service quality reviews.</li><li>
Support post-implementation validation of network changes, upgrades, and parameter modifications affecting Radio and Transport networks.</li><li>
Verify quality and performance KPIs following planned network activities.</li><li>
Assist in identifying service degradations introduced by network changes and follow up with relevant teams.</li><li>
Coordinate with internal teams such as Radio, Transport, NOC, Core, IT, Operations, vendors, Customer Experience and Planning for problem analysis, issue clarification, and resolution follow-up.</li><li>
Take responsibility for continuous learning and self-improvement in Radio Access, Transport, SQM, CEM, KPIs, benchmarking, and telecom monitoring tools.</li><li>
Perform other duties as assigned by the Manager.</li></ul>
Qualifications<ul><li> 
Bachelor's degree in engineering or related discipline and appropriate registration with a recognised professional institute</li></ul></div>

Junior Engineer, Radio & Transport Quality

Alghanim Industries

<div>
 Job description:
 
 
 Job Summary
 
 The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI&rsquo;s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility.
 
 Job Responsibilities
 
 &bull;&nbsp;&nbsp; &nbsp;Processing all credit transactions for electronics, Furniture and online.
 
 &bull;&nbsp;&nbsp; &nbsp;Validate and ensure documentation compliance, and authenticity.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts.
 
 &bull;&nbsp;&nbsp; &nbsp;Ensure accuracy of all calculations.
 
 &bull;&nbsp;&nbsp; &nbsp;Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA&rsquo;s are met on all fronts.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;Ensure that the Individual monthly sales targets is met.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;Ensure that the company standard for customer satisfaction is met and maintained.
 
 &bull;&nbsp;&nbsp; &nbsp;Selling related Easy Credit products and Services
 
 &bull;&nbsp;&nbsp; &nbsp;Credit collection &amp; instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection.
 
 &bull;&nbsp;&nbsp; &nbsp;Issuing Clearance certificates and Deals certificates for normal transactions ( not legal - no early settlement )&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;End-Of-Day Transactions batches.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;Cash and K-Net reconciliation at End-Of-Day Batches&nbsp;
 
 &nbsp;
 
 Candidate Requirements
 
 &bull;&nbsp;&nbsp; &nbsp;0 &ndash; 2 years of experience.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;2-year Diploma in a relevant field.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;Customer-centric attitude.
 
 &bull;&nbsp;&nbsp; &nbsp;Excellent communication skills.
 
 &bull;&nbsp;&nbsp; &nbsp;Basic computer skills.
 
 &bull;&nbsp;&nbsp; &nbsp;Bi-lingual (Arabic/English) preferred.
 
 &nbsp;
 
 Education
 
 Bachelors degree - Accounting preferred
 
</div>

Customer Service Representative - Credit

Hitachi Energy

<div>
 
 The Opportunity
 
 
 
 As a Substation Service Technician at Hitachi Energy, this role involves installing, maintaining, troubleshooting, and repairing Hitachi products and systems to ensure optimal performance and customer satisfaction.
 
 
 
 How You Will Make An Impact
 
 
 
 <ul>
 <li>
 Perform routine and preventive maintenance on a variety of Hitachi equipment and systems.
 </li>
 <li>
 Test and maintain all relays (protection, signaling), instruments (metering and transducers), contactors for proper functional operations
 </li>
 <li>
 Execute repairs and replacements of faulty components at substation, ensuring adherence to Hitachi's quality standards and safety protocols.
 </li>
 <li>
 Provide technical support and guidance to customers, explaining technical concepts clearly and courteously.
 </li>
 <li>
 Document all service activities, including repairs, maintenance performed, and parts used, accurately and promptly.
 </li>
 <li>
 Collaborate with engineering and sales teams to provide feedback on product performance and customer needs.
 </li>
 <li>
 Adhere to all company policies, procedures, and safety regulations.
 </li>
 <li>
 Participate in ongoing training and professional development to stay current with Hitachi product advancements.
 
 
 </li>
 </ul>
 
 Your Background
 
 
 
 <ul>
 <li>
 Associate&rsquo;s degree in electrical or technical diploma
 </li>
 <li>
 2+ years of experience as a Service Technician or in a similar technical support role
 </li>
 <li>
 Have experience in protection relay maintenance and testing.
 </li>
 <li>
 Strong mechanical and electrical aptitude, with the ability to read and interpret schematics and technical manuals
 </li>
 <li>
 Experience using hand and power tools, as well as diagnostic equipment
 </li>
 <li>
 Solid computer skills, including familiarity with diagnostic software and service management systems
 </li>
 <li>
 Strong communication and interpersonal skills with a customer-focused mindset
 </li>
 <li>
 Ability to work both independently and collaboratively as part of a team
 </li>
 <li>
 Willingness to handle physically demanding tasks, including lifting equipment and working in varied environments
 </li>
 <li>
 Flexibility to travel to customer sites as needed
 
 
 </li>
 </ul>
 Publication date : 2026-05-29
</div>

Substation Service Technician

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