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customer service officer

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Service Officer (On Ground) | Majid Al Futtaim Entertainment | Operations
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 To provide exceptional food and beverage service to VOX Cinemas guests, ensuring a high standard of hospitality and a memorable cinema experience.
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Greet customers warmly and create a friendly, welcoming environment.
 </li>
 <li>
 Assist guests with ticket purchases, seat selections, and promotions at the counter or via digital kiosks.
 </li>
 <li>
 Handle cash, card, and digital transactions accurately using the POS system.
 </li>
 <li>
 Provide detailed information about movie schedules, cinema services, loyalty programs, and ongoing promotions.
 </li>
 <li>
 Upsell tickets, combo deals, and retail items to maximize revenue.
 </li>
 <li>
 Respond professionally to customer inquiries, feedback, and complaints to ensure a positive experience.
 </li>
 <li>
 Ensure the box office, lobby, and customer service counters are clean, organized, and presentable at all times.
 </li>
 <li>
 Monitor customer flow and provide assistance to avoid queues or delays.
 </li>
 <li>
 Coordinate with cinema operations and F&amp;B teams to ensure smooth service and guest satisfaction.
 </li>
 <li>
 Maintain accurate records of transactions, refunds, and reports as required.
 </li>
 <li>
 Follow all company policies regarding hygiene, health, safety, and data security.
 </li>
 <li>
 Support colleagues and other departments during peak times, special events, and promotions.
 </li>
 <li>
 Uphold VOX Cinemas and Majid Al Futtaim Entertainment service standards at all times.
 </li>
 </ul>
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Minimum 1 year of experience in F&amp;B or hospitality; cinema or restaurant experience preferred.
 </li>
 <li>
 Strong communication and customer service skills, with a friendly and professional attitude.
 </li>
 <li>
 Ability to work under pressure in a fast-paced, guest-facing environment.
 </li>
 <li>
 Flexible to work shifts, including evenings, weekends, and public holidays.
 </li>
 <li>
 Adherence to hygiene, grooming, and uniform standards at all times.
 </li>
 </ul>
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Customer Service Officer

Trafalgar Luxury Group

<div>
 
 The
 
 Loss Prevention Officer
 
 is responsible for protecting the company's people, assets, merchandise, and reputation by implementing effective loss prevention, security, and safety practices across luxury retail stores. The role focuses on minimizing inventory shrinkage, preventing theft and fraud, conducting investigations, ensuring compliance with company policies, and maintaining a safe and secure environment for employees and customers while upholding the exceptional service standards expected in a luxury retail setting.
 
 
 
 Key Responsibilities
 
 
 
 
 Loss Prevention &amp; Asset Protection
 
 
 <ul>
 <li>
 Monitor and implement loss prevention procedures to minimize inventory shrinkage, theft, fraud, and financial losses.
 </li>
 <li>
 Conduct regular store inspections and audits to identify operational risks and procedural gaps.
 </li>
 <li>
 Investigate incidents involving internal theft, external theft, vendor fraud, and policy violations.
 </li>
 <li>
 Identify and report inventory discrepancies, stock shortages, and unusual loss trends.
 </li>
 <li>
 Recommend corrective actions to reduce future losses.
 </li>
 </ul>
 
 
 Security &amp; Safety
 
 
 <ul>
 <li>
 Monitor physical and electronic security systems, including CCTV, alarm systems, access control, sensor tags, and locks.
 </li>
 <li>
 Conduct routine inspections of stores, stockrooms, and facilities to identify security vulnerabilities.
 </li>
 <li>
 Ensure compliance with health, safety, and emergency procedures.
 </li>
 <li>
 Respond promptly to security incidents and emergencies while maintaining professionalism and discretion.
 </li>
 </ul>
 
 
 Investigations &amp; Compliance
 
 
 <ul>
 <li>
 Conduct investigations into security incidents, theft, fraud, and employee misconduct in accordance with company policies.
 </li>
 <li>
 Prepare detailed investigation reports and maintain accurate documentation of all incidents.
 </li>
 <li>
 Perform surveillance in areas vulnerable to loss, including retail floors, stockrooms, and warehouses.
 </li>
 <li>
 Support internal audits and ensure compliance with company policies, operational procedures, and loss prevention standards.
 </li>
 </ul>
 
 
 Training &amp; Awareness
 
 
 <ul>
 <li>
 Educate store teams on loss prevention policies, security procedures, and fraud prevention techniques.
 </li>
 <li>
 Promote awareness of shrinkage reduction initiatives and encourage compliance with security protocols.
 </li>
 <li>
 Assist in conducting security awareness programs and refresher training for employees.
 </li>
 </ul>
 
 
 Stakeholder Collaboration
 
 
 <ul>
 <li>
 Work closely with Store Managers and Operations teams to resolve loss prevention concerns.
 </li>
 <li>
 Coordinate with law enforcement authorities when required during investigations.
 </li>
 <li>
 Maintain strict confidentiality regarding investigations and sensitive company information.
 </li>
 <li>
 Support management in implementing preventive measures to enhance overall store security.
 </li>
 </ul>
 
 
 Internal Focus
 
 
 <ul>
 <li>
 Cash handling controls
 </li>
 <li>
 Inventory accuracy and stock protection
 </li>
 <li>
 Internal theft investigations
 </li>
 <li>
 Employee compliance audits
 </li>
 <li>
 Fraud prevention
 </li>
 <li>
 Physical asset protection
 </li>
 <li>
 Security access control
 </li>
 </ul>
 
 
 External Focus
 
 
 <ul>
 <li>
 Shoplifting prevention
 </li>
 <li>
 Organized retail crime
 </li>
 <li>
 Burglary and robbery prevention
 </li>
 <li>
 Vandalism
 </li>
 <li>
 Counterfeit activity
 </li>
 <li>
 Customer and employee safety
 </li>
 <li>
 Vendor-related fraud
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor's Degree in Business Administration, Criminal Justice, Security Management, Finance, or a related field.
 </li>
 <li>
 Professional certifications in Loss Prevention or Security Management are an advantage.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum
 
 5&ndash;8 years
 
 of experience in Loss Prevention, Asset Protection, Security, or Retail Operations.
 </li>
 <li>
 Previous experience in
 
 luxury retail, premium fashion, jewelry, watches, or high-end lifestyle brands
 
 is highly preferred.
 </li>
 </ul>
 
 
 Knowledge, Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong investigation and interviewing skills.
 </li>
 <li>
 Excellent analytical and problem-solving abilities.
 </li>
 <li>
 Knowledge of retail security systems, CCTV operations, &amp; access control systems.
 </li>
 <li>
 Experience in conducting audits and preparing investigation reports.
 </li>
 <li>
 High level of integrity, professionalism, and confidentiality.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to work under pressure and handle sensitive situations with discretion.
 </li>
 <li>
 Proficiency in Microsoft Office applications and report preparation.
 </li>
 <li>
 Strong attention to detail and observational skills.
 </li>
 </ul>
</div>

Loss Prevention Officer

SAMA Educational Company

<div>We are looking to hire a dedicated School Nurse to join us at the American Creativity Academy! 

The position is located on our Salmiya Boys' Middle/High School and is for an immediate start (August 2026).

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. He / she should be efficient in office management skills, including the safe keeping of records and supplies. Cooperative and skillful in collaboration with staff and students.

Education/Experience 
<ul>
<li>Nursing Degree or Bachelor of Nursing.
</li><li>License as a Registered Nurse or equivalent in Kuwait.
</li><li>Minimum of one year experience as a nurse.</li>
<li>Must be in Kuwait with transferrable residency (Articles 18/22).</li>
</ul>
Language Experience 
<ul>
<li>Fluent in speaking and writing the English and Arabic language.</li>
<li>Ability to read and comprehend simple instructions, short correspondence, and memos in Arabic and English.</li>
<li>Ability to write simple correspondence.</li>
<li>Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.</li>
<li>Excellent organizational and office skills.</li>
</ul>
General Responsibilities
<div>
<ul><li>To implement and supervise a comprehensive student health program under the supervision of the Campus Supervisor.
</li></ul><ul><li>Provide ongoing medical, health maintenance and/or instruction, and furnish necessary first aid services to students.</li></ul>
</div>
Specific Responsibilities

Maintains health files and records of all students as required by Kuwait law and school procedures. Updates and follows up on immunization records. Assists the Ministry of Health on any vaccination campaign.
<ul><li>Submits a purchase order for all needed health supplies and medicine. Informs the Campus Supervisor of any eventual needs during the year. Ensures that the clinic is fully stocked at all times.
</li></ul><ul><li>Is responsible for the hygiene and housekeeping of the clinic, bed sheets, and sterilization of equipment and other related health requirements.
</li></ul><ul><li>Generates an updated list of students that who require special medical attention or intervention when needed. Provides list to Principals, counselors, teachers and Campus Supervisor. Ensures that respective teachers are informed of procedure to be taken with each case.
</li></ul><ul><li>Administers an annual check-up for all students during the first quarter of the academic school year and updates health files accordingly. The annual check-up includes screening for visual impairment, lice check, development of child in height and weight, and assists a visiting dentist in a dental check-up for cavities.
</li></ul><ul><li>Reports to the Principals, Campus Supervisor, and the parents any school-wide or citywide health problems or communicable diseases and recommends appropriate action.</li></ul>
<ul><li>
Maintain the Principals, Campus Supervisor, and Health Officer informed of any visits from the Ministry of Education or Ministry of Health along with copies of any reports provided to the ministries.</li></ul>
<ul><li>
Plans individually and with teachers to provide meaningful health education for students, maids, and other workers.</li></ul>
<ul><li>
Provides Principals and teachers with an updated list of all students who require special medical attention (i.e., students who suffer from asthma, diabetes, hypertension, etc.)</li></ul>
<ul><li>
.Ensures that all students and teachers are informed regarding the procedures to follow in case of injury or illness and situations, which warrant medical attention and/or concerns of the parents.</li></ul>
<ul><li>
Provides necessary first-aid treatment, necessary assistance to diabetic or students who have asthma. Maintains readily available medical equipment and supplies.</li></ul>
<ul><li>
Coordinates with the counselor on students who show excessive medical complaints (headaches, stomachaches).
</li></ul><ul><li>Reports to Campus Supervisor and respective principal any sign of home negligence or child abuse.</li></ul>
<ul><li>
Administers medications as directed by physicians and/or approved by the parents of the child.</li></ul>
<ul><li>
Maintains a record of any accidents occurring during the school day along with actions taken to remedy the situation. Prepares and submits accident reports with full details to the Principal, Campus Supervisor, and Health &amp; Safety Officer.</li></ul>
<ul><li>
Attends seminars to remain up-to-date on current health issues.</li></ul>
<ul><li>
Performs other health-related duties or health instruction as directed by the Principals, Campus Supervisor, and/or Health &amp; Safety Officer.</li></ul>

Salary range is 350 KWD - 460 KWD per month, depending upon educational credentials and years of related experience.</div>

School Nurse (Female), Starting August 2026

Millennium Central Kuwait Downtown Hotel

<div>
 As a Security Officer, you will play a vital role in ensuring the safety and security of the hotel property, guests, colleagues, and assets. Your role involves patrolling designated areas, monitoring access control, and responding to security incidents.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Patrol designated areas of the hotel property to deter and detect security breaches.
 </li>
 <li>
 Monitor surveillance cameras and alarms to identify suspicious activities.
 </li>
 <li>
 Conduct regular security checks of access points, doors, and windows.
 </li>
 <li>
 Respond to security incidents, breaches, and emergencies as needed.
 </li>
 <li>
 Enforce safety and security regulations and policies.
 </li>
 <li>
 Assist in providing directions and assistance to guests and colleagues.
 </li>
 <li>
 Maintain accurate records of security activities and incidents.
 </li>
 <li>
 Report any security concerns, incidents, or breaches to the security supervisor.
 </li>
 <li>
 Collaborate with the security team to maintain a secure environment.
 </li>
 <li>
 Participate in security training and drills to enhance security skills.
 </li>
 <li>
 Monitor and control access to restricted areas of the hotel.
 </li>
 <li>
 Provide support during events and gatherings to ensure security.
 </li>
 <li>
 Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Security Officer

Ooredoo Group of Companies

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world .
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role<ul><li> 
Support the monitoring, analysis, reporting, and follow-up of Radio Access and Transport Network quality to ensure optimum customer experience and network performance.</li><li>
Assist in detecting and escalating network performance degradations, analyzing KPIs, validating benchmarking results, preparing quality reports, and coordinating with internal stakeholders to drive corrective actions and continuous network quality improvements.</li></ul>
Key Accountabilities and Activities<ul><li> 
Support regular and periodic performance monitoring checks for Radio Access and Transport Network services to help ensure customers receive the expected service quality.</li><li>
Assist in monitoring 2G/3G/4G/5G radio performance trends, transport performance indicators, and service quality dashboards.</li><li>
Escalate abnormal trends, degradations, or repeated failures to the Senior Engineer or Manager for further action.</li><li>
Prepare daily, weekly, and ad-hoc reports related to Radio and Transport KPIs, network quality trends, benchmarking results, and customer-impacting issues.</li><li>
Support the preparation of reports required for Ooredoo Group, technical committee, operations meetings, finance reports, planning reports, and management dashboards.</li><li>
Assist in identifying access network and transport network degradations and coordinate with Radio, Transport, Operations, Planning, NOC, and other concerned teams for investigation and resolution.</li><li>
Follow up on corrective actions after network changes, upgrades, or incidents affecting Access Network or Transport performance.</li><li>
Support Competitor Network Benchmark (CNB) activities and internal Ooredoo Network Benchmark initiatives.</li><li>
Assist in KPI benchmarking with local competitors using the monitoring platforms.</li><li>
Highlight gaps, inconsistencies, and potential issues for review by the Senior Engineer or Manager.</li><li>
Support the maintenance of Radio and Transport KPIs by validating counters, checking KPI mapping, identifying missing or inconsistent data, and assisting in baseline checks.</li><li>
Assist in maintaining Network Quality KPIs and validating KPI mappings from source counters collected from network systems.</li><li>
Assist in analysing Radio and Transport parameters and follow up with relevant teams on inconsistencies or KPI-impacting configurations.</li><li>
 Escalate discrepancies in counters, parameters, or reports to the responsible teams</li><li>
Support the use of monitoring tools, benchmarking tools, and related OSS/SQM/CEM platforms used by the department.</li><li>
Assist in analysing network quality, customer experience, and service performance data to identify trends, anomalies, and improvement opportunities.</li><li>
Support the preparation and maintenance of Network Quality dashboards and automated reporting solutions.</li><li>
Assist in updating dashboards, extracting reports, validating tool outputs, and supporting installation/configuration activities when required.</li><li>
Support the use of AI-driven analytics, service assurance, customer experience management, and automation tools adopted by the department.</li><li>
Support data-driven investigations and root-cause analysis for network quality and customer experience issues.</li><li>
Assist in documenting work instructions, checklists, routine monitoring procedures, reporting templates, and workflow updates.</li><li>
Support the team in creating and updating processes for quality monitoring and issue follow-up. Identify and escalate customer-impacting issues affecting service experience.</li><li>
Support customer experience investigations and service quality reviews.</li><li>
Support post-implementation validation of network changes, upgrades, and parameter modifications affecting Radio and Transport networks.</li><li>
Verify quality and performance KPIs following planned network activities.</li><li>
Assist in identifying service degradations introduced by network changes and follow up with relevant teams.</li><li>
Coordinate with internal teams such as Radio, Transport, NOC, Core, IT, Operations, vendors, Customer Experience and Planning for problem analysis, issue clarification, and resolution follow-up.</li><li>
Take responsibility for continuous learning and self-improvement in Radio Access, Transport, SQM, CEM, KPIs, benchmarking, and telecom monitoring tools.</li><li>
Perform other duties as assigned by the Manager.</li></ul>
Qualifications<ul><li> 
Bachelor's degree in engineering or related discipline and appropriate registration with a recognised professional institute</li></ul></div>

Junior Engineer, Radio & Transport Quality

Hitachi Energy

<div>
 
 The Opportunity
 
 
 
 As a Substation Service Technician at Hitachi Energy, this role involves installing, maintaining, troubleshooting, and repairing Hitachi products and systems to ensure optimal performance and customer satisfaction.
 
 
 
 How You Will Make An Impact
 
 
 
 <ul>
 <li>
 Perform routine and preventive maintenance on a variety of Hitachi equipment and systems.
 </li>
 <li>
 Test and maintain all relays (protection, signaling), instruments (metering and transducers), contactors for proper functional operations
 </li>
 <li>
 Execute repairs and replacements of faulty components at substation, ensuring adherence to Hitachi's quality standards and safety protocols.
 </li>
 <li>
 Provide technical support and guidance to customers, explaining technical concepts clearly and courteously.
 </li>
 <li>
 Document all service activities, including repairs, maintenance performed, and parts used, accurately and promptly.
 </li>
 <li>
 Collaborate with engineering and sales teams to provide feedback on product performance and customer needs.
 </li>
 <li>
 Adhere to all company policies, procedures, and safety regulations.
 </li>
 <li>
 Participate in ongoing training and professional development to stay current with Hitachi product advancements.
 
 
 </li>
 </ul>
 
 Your Background
 
 
 
 <ul>
 <li>
 Associate&rsquo;s degree in electrical or technical diploma
 </li>
 <li>
 2+ years of experience as a Service Technician or in a similar technical support role
 </li>
 <li>
 Have experience in protection relay maintenance and testing.
 </li>
 <li>
 Strong mechanical and electrical aptitude, with the ability to read and interpret schematics and technical manuals
 </li>
 <li>
 Experience using hand and power tools, as well as diagnostic equipment
 </li>
 <li>
 Solid computer skills, including familiarity with diagnostic software and service management systems
 </li>
 <li>
 Strong communication and interpersonal skills with a customer-focused mindset
 </li>
 <li>
 Ability to work both independently and collaboratively as part of a team
 </li>
 <li>
 Willingness to handle physically demanding tasks, including lifting equipment and working in varied environments
 </li>
 <li>
 Flexibility to travel to customer sites as needed
 
 
 </li>
 </ul>
 Publication date : 2026-05-29
</div>

Substation Service Technician

Al Mulla Group

<div>
 
 
 Objective:
 
 
 
 Responsible for delivering high-quality after-sales service operations for VRF systems, with strong hands-on technical expertise in troubleshooting, maintenance, and system optimization. The role requires proven capability in managing service activities, supervising technicians, and ensuring service excellence across multi-brand VRF environments.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Perform troubleshooting, servicing, and maintenance of VRF systems across multiple brands (e.g., Samsung, Daikin, Mitsubishi, LG, TCL, etc.).
 </li>
 <li>
 Diagnose and resolve complex system faults, including communication errors, PCB failures, compressor issues, and control system malfunctions.
 </li>
 <li>
 Perform preventive and corrective maintenance in line with OEM standards and service contracts.
 </li>
 <li>
 Respond to emergency breakdown calls and ensure timely and effective resolution.
 </li>
 <li>
 Supervise &amp; guide technicians during maintenance and repair works.
 </li>
 <li>
 Coordinate with OEM technical support for complex technical issues.
 </li>
 <li>
 Prepare accurate service reports, maintenance logs, and technical documentation.
 </li>
 <li>
 Manage AMC customers, ensuring adherence to SLAs and high levels of customer satisfaction.
 </li>
 <li>
 Identify spare parts requirements and coordinate with procurement team &amp; OEM to ensure availability.
 </li>
 <li>
 Support AMC renewals and identify opportunities for additional services or upgrades.
 </li>
 <li>
 Provide technical support and guidance to service team and customers.
 </li>
 <li>
 Build and maintain strong customer relationships to ensure long-term service excellence and retention.
 </li>
 </ul>
 
 
 
 
 
 Educational Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or Diploma in Mechanical Engineering, Electrical Engineering, or a related field.
 </li>
 <li>
 HVAC / VRF Certification preferred.
 </li>
 </ul>
 
 
 
 
 
 Recommended Experience:
 
 
 <ul>
 <li>
 Minimum 5&ndash;8 years of experience in VRF systems and hands-on troubleshooting experience in VRF systems.
 </li>
 <li>
 Experience in after-sales service and maintenance operations is essential.
 </li>
 <li>
 Experience in handling multiple VRF brands preferred (Samsung, TCL, Daikin, Mitsubishi, etc.)
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies:
 
 
 <ul>
 <li>
 Strong knowledge of VRF system operation, controls, and components.
 </li>
 <li>
 Solid understanding of HVAC fundamentals and system integration.
 </li>
 <li>
 Ability to diagnose complex VRF system faults.
 </li>
 <li>
 Hands-on experience with VRF diagnostic tools and software.
 </li>
 <li>
 Ability to read and wiring diagrams and technical drawings.
 </li>
 <li>
 Strong problem-solving and analytical skills.
 </li>
 <li>
 Effective communication and customer-handling abilities.
 </li>
 <li>
 Ability to work independently and handle pressure situations.
 </li>
 <li>
 Leadership capability to supervise technicians and service team.
 </li>
 </ul>
 
 
 
 
 
 Job Remarks:
 
 
 <ul>
 <li>
 Preferred Language: English, Arabic
 </li>
 <li>
 Job Country: Kuwait
 </li>
 <li>
 Duty Shift / Timings: One Shift / 08:00 AM to 04:00 PM
 </li>
 </ul>
 
 
</div>

Service Engineer - VRF - Al Mulla Engineering

Explore 39+ Customer service officer in Kuwait City this August. Find roles across top companies and apply now to boost your career.