customer service officer Jobs in Kuwait City

customer service officer

general support specialist Jobs in Kuwait City

general support specialist

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it support engineer

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it support officer

Kuwait hospital

Criteria<ul><li>Bachelor / Master Degree</li><li>3+ Years Experience in similar job role</li><li>Kuwait Experience Needed</li></ul>Job Type: Full-timeWork Location: In person

IT Support Officer

Shamiya Catering

The Supply Chain &amp; Cost Control Officer is an internal control enforcement role responsible for actively enforcing the company&rsquo;s inventory, receiving, storage, and distribution controls across Central Kitchen, warehouses, and branches.This is not an observation, support, or advisory role.It exists to police compliance, detect control breaches, stop improper behavior, and ensure internal systems are followed exactly as designed.The Officer acts as the first line of enforcement for inventory and cost control on the ground and plays a direct role in protecting food cost % and preventing leakage.Job Type: Full-timePay: KD250.000 - KD350.000 per monthWork Location: In person

Supply Chain & Cost Control Officer

Rayan Gate

Provide daily administrative and secretarial support to Top Management, including preparing letters, handling calls, follow-ups, and assigned tasks.Coordinate Top Management schedules, meetings, appointments, and meeting room arrangements to ensure smooth daily operations.Prepare meeting agendas when required, attend management meetings, record minutes of meeting, and follow up on assigned action points.Arrange signature files and coordinate with different departments to ensure important documents are reviewed and signed within the required timeline.Welcome visitors, clients, and business guests professionally, and ensure a positive front office experience.Handle incoming phone calls, messages, and general inquiries, and redirect them to the departments concerned or individuals.Receive emails from the company website, respond when required, and forward inquiries to the relevant departments for necessary action.Receive, record, and distribute incoming mail, documents, and correspondence to the concerned departments.Coordinate with head office departments regarding administrative needs, meeting requests, documentation, and management follow-ups.Prepare, write, and distribute routine correspondence, internal memos, and administrative documents as required.Maintain proper filing, records, databases, contact lists, and confidential documents in an organized and secure manner.Monitor office supplies and inventories and coordinate supply requests to ensure office readiness.Support the implementation of administrative procedures and ensure compliance with company standards.Arrange travel bookings and related requirements for Top Management when required.Assist other departments with administrative coordination when needed.Perform any other related duties assigned by Top Management in line with business needs.Requirements and Specifications&middot; Bachelor&rsquo;s degree (Business administration, English literature, or any related field)&middot; Female&middot; Arab nationality&middot; Bilingual: Arabic and English&middot; Fluent English is required&middot; Previous experience as a Receptionist, Secretary, Front Desk Officer, or Administrative Assistant&middot; Experience in coordinating meetings and handling administrative follow-ups&middot; Good Microsoft Office skills, especially Word, Excel, and PowerPoint&middot; Ability to prepare agendas and record minutes of meeting&middot; Strong professional communication with visitors, employees, and management&middot; Presentable, organized, and able to represent the company image professionally&middot; Ability to handle confidential information with discretion<ul><li>Previous experience in a corporate head office environment is preferred</li></ul>Work Location: In person

Receptionist

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Service Officer (On Ground) | Majid Al Futtaim Entertainment | Operations
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 To provide exceptional food and beverage service to VOX Cinemas guests, ensuring a high standard of hospitality and a memorable cinema experience.
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Greet customers warmly and create a friendly, welcoming environment.
 </li>
 <li>
 Assist guests with ticket purchases, seat selections, and promotions at the counter or via digital kiosks.
 </li>
 <li>
 Handle cash, card, and digital transactions accurately using the POS system.
 </li>
 <li>
 Provide detailed information about movie schedules, cinema services, loyalty programs, and ongoing promotions.
 </li>
 <li>
 Upsell tickets, combo deals, and retail items to maximize revenue.
 </li>
 <li>
 Respond professionally to customer inquiries, feedback, and complaints to ensure a positive experience.
 </li>
 <li>
 Ensure the box office, lobby, and customer service counters are clean, organized, and presentable at all times.
 </li>
 <li>
 Monitor customer flow and provide assistance to avoid queues or delays.
 </li>
 <li>
 Coordinate with cinema operations and F&amp;B teams to ensure smooth service and guest satisfaction.
 </li>
 <li>
 Maintain accurate records of transactions, refunds, and reports as required.
 </li>
 <li>
 Follow all company policies regarding hygiene, health, safety, and data security.
 </li>
 <li>
 Support colleagues and other departments during peak times, special events, and promotions.
 </li>
 <li>
 Uphold VOX Cinemas and Majid Al Futtaim Entertainment service standards at all times.
 </li>
 </ul>
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Minimum 1 year of experience in F&amp;B or hospitality; cinema or restaurant experience preferred.
 </li>
 <li>
 Strong communication and customer service skills, with a friendly and professional attitude.
 </li>
 <li>
 Ability to work under pressure in a fast-paced, guest-facing environment.
 </li>
 <li>
 Flexible to work shifts, including evenings, weekends, and public holidays.
 </li>
 <li>
 Adherence to hygiene, grooming, and uniform standards at all times.
 </li>
 </ul>
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Customer Service Officer

Career Land Center

<div><div>A 5-star luxury hotel in Kuwait is seeking a Guest Service Officer to manage the hotel's telecommunications and guest call center, ensuring prompt and professional handling of all guest calls and requests.
<h4 class="jobSectionHeader">Key Responsibilities
</h4><ul><li>Answer and route incoming calls promptly and professionally
</li><li>Handle guest requests, wake-up calls, and inquiries via phone
</li><li>Coordinate with relevant departments to fulfill guest requests
</li><li>Maintain accurate logs of calls and guest requests
</li><li>Ensure a high standard of phone etiquette at all times
</li></ul><h4 class="jobSectionHeader">Requirements
</h4><ul><li>Arabic and English languages
</li><li>Clear communication skills and professional phone manner
</li><li>Previous experience in a similar role preferred
</li></ul><h4 class="jobSectionHeader">Sourcing Recommendation
</h4>Arabic-speaking countries: Jordan, Palestine, Algeria, Tunisia, Mauritania &mdash; plus GCC nationals already based in-country (Saudi Arabia, Oman, Qatar, Bahrain, UAE). Morocco can be considered only for female candidates aged 40+.
<h4 class="jobSectionHeader">Benefits
</h4><ul><li>Furnished shared accommodation (rent and limited utilities included)
</li><li>Airline ticket allowance every 24 months of service
</li><li>30 days' annual vacation as per Kuwait Labour Law
</li><li>Arabic language allowance for eligible work days
</li><li>Local government medical insurance and workmen's compensation
</li><li>Duty meals provided
</li><li>Complimentary nights at partner hotels within the group after 90 days of service
</li><li>Fitness centre and sports facilities available at staff accommodation
</li><li>End-of-service gratuity as per Kuwait Labour Law
</li><li>Uniform laundry and dry cleaning provided
</li><li>Overtime compensated in hours
</li><li>50% discount on F&amp;B at select outlets (with prior booking)
</li><li>No probation period for internal transfers within the hotel group; 3 months for external hires
</li><li>15 public holidays per year
</li><li>Monthly service charge distribution based on days worked
</li><li>Sick leave after 90 days of employment (tiered pay schedule)
</li><li>3 months' termination notice (or pay in lieu)
</li><li>48-hour work week with 2 days off per week
</li><li>Annual salary review in line with hotel policy</li></ul></div></div>

Hotel Guest Service Officer - Telecommunication / Kuwait

Meituan

<div>
 <ul>
 <li>
 (1) Responsible for the full lifecycle project management of overseas self operated retail warehousing and store weak current engineering construction under Meituan/Keemart, including project planning and design, construction process management, acceptance and review, etc. (2) Coordinate the engineering quality, progress, supplier management, and customer satisfaction of overseas weak current projects to ensure that the deliverables of each project meet the required standards. (3) Responsible for the operation and maintenance of overseas retail warehousing, store IT desktops, and IoT intelligent hardware, including PDAs, computers, printers, CCTV, access control, temperature and humidity sensors, etc., to ensure the normal operation of business equipment. (4) Understand network routing and wireless protocols, responsible for overseas retail warehousing, store IT network equipment deployment and debugging, such as firewalls, switches, APs, as well as handling daily issues. (5) Participate in 7&times;24 IT operation and maintenance support, handle faults such as network disconnection, networked terminals, and abnormal use of IoT hardware in the warehouse, and remotely or on-site ensure the overall operation of IT infrastructure in the warehouse.
 </li>
 </ul>
 
 
 
 
 
 
 Qualification
 
 
 
 
 
 
 s
 
 (1) Having communication skills in both Chinese and English, as well as proficiency in Arabic, is preferred. Respect and adapt to local Muslim cultural customs. (2) College degree or above, major in computer science, communication engineering, system integration or related fields. Three years or more of experience as a weak current project manager or IT support professional, with CISCO or Huawei network certification preferred. (3) Capable of drawing, weak current design, and implementation; Familiar with the basic principles of network equipment operation, with the ability to diagnose and handle faults; Have IT desktop foundation and operation and maintenance capabilities. (4) Capable of adapting to the long-term work requirements stationed in Saudi Arabia, accepting on-site support due to project management node inspections, warehouse requirements, and other Middle Eastern city and country deployment requirements that may expand business. (5) Able to accept flexible scheduling of project requirements and compensatory time off, with strong sense of responsibility and work resilience. Be able to actively respond to occasional fault repairs and project support tasks 7&times;2
 
 
 
 
 4.
</div>

Weak current PM

Zain Kuwait

<div>
 
 About The Role
 
 
 
 Responsible for the day-to-day management, maintenance, and optimization of the core network infrastructure. This role involves ensuring the high availability, reliability, and performance of the core network to meet service excellence standards. The Core Network Administrator works closely with technical teams, vendors, and other stakeholders to resolve network issues, implement upgrades, and support new projects.
 
 
 <ul>
 <li>
 Ensure high service availability and optimal performance of core network systems.
 </li>
 <li>
 Monitor system performance and proactively address potential issues.
 </li>
 <li>
 Provide technical support for roaming operations and maintenance.
 </li>
 <li>
 Troubleshoot and resolve core network issues to maintain high KPIs and service standards.
 </li>
 <li>
 Work with vendors and technical teams to address hardware and software problems.
 </li>
 <li>
 Ensure compliance with SLAs and high levels of customer satisfaction.
 </li>
 <li>
 Supervise database dimensions and hardware expansions to resolve technical problems efficiently.
 </li>
 <li>
 Plan and implement database maintenance activities to ensure data integrity and availability.
 </li>
 <li>
 Manage processes for fault detection and correction to maximize system and service availability.
 </li>
 <li>
 Implement and improve fault management procedures to enhance network reliability.
 </li>
 <li>
 Document and report on fault management activities and outcomes.
 </li>
 <li>
 Identify and implement improvements to existing processes and procedures to enhance workflow and efficiency.
 </li>
 <li>
 Develop and document new processes for better network management and operation.
 </li>
 <li>
 Stay updated on industry best practices and integrate them into the organization.
 </li>
 <li>
 Coordinate with development teams and business units for requirements and changes related to new developments, integrations, or operations.
 </li>
 <li>
 Assist in the preparation of technical and maintenance processes for new projects, services, expansions, and ad-hoc requests.
 </li>
 <li>
 Facilitate communication and collaboration between different units and stakeholders.
 </li>
 <li>
 Ensure compliance with environmental and occupational health and safety requirements.
 </li>
 <li>
 Implement security and protection protocols to safeguard network infrastructure.
 </li>
 <li>
 Prepare reports on network performance, fault management, and process improvements.
 </li>
 <li>
 Ensure all documentation is up-to-date and accessible to relevant stakeholders.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 <ul>
 <li>
 Knowledge of database management and IT/Data-warehouse systems.
 </li>
 <li>
 Familiarity with service level management and customer satisfaction principles.
 </li>
 <li>
 Industry certifications in core network technologies or vendor-specific certifications.
 </li>
 <li>
 Strong understanding of core network technologies and protocols.
 </li>
 <li>
 Proficiency with network management and monitoring tools.
 </li>
 <li>
 Excellent problem-solving and analytical skills.
 </li>
 <li>
 Strong communication and teamwork abilities
 
 
 </li>
 </ul>
 
 Educational Level
 
 
 
 Bachelor&rsquo;s degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 <li>
 Kuwait Nationality Certificate-Sahel
 </li>
 </ul>
</div>

ZAIN2402 - Cloud Networking

Explore 19+ It support officer in Kuwait City this August. Find roles across top companies and apply now to boost your career.