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associate production specialist

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customer success analyst (12 months contract) Jobs in Mangaluru

customer success analyst (12 months contract)

customer support engineer Jobs in Mangaluru

customer support engineer

customer support manager internship in bangalore Jobs in Mangaluru

customer support manager internship in bangalore

customer support specialist

LTIMindtree

<div>
 <ul>
 <li>
 
 Job Description:
 
 </li>
 <li>
 Strong communications skills
 </li>
 <li>
 Excellent spoken and written English communication skills.
 </li>
 <li>
 Effective, polished interaction with customer to gather information quickly.
 </li>
 <li>
 explain customer responsibilities in resolving issue.
 </li>
 <li>
 communicate next steps and status; and inspire confidence.
 </li>
 <li>
 Demonstrable troubleshooting skills.
 </li>
 <li>
 Cross-team collaboration.
 </li>
 <li>
 Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
 </li>
 <li>
 Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
 </li>
 <li>
 Online Account/Login troubleshooting skills. Exploratory learning skills.
 </li>
 <li>
 The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.
 </li>
 </ul>
 
 
 
 Regards
 
 
 Poornima P
 
 
 LTIMindtree
 
</div>

Customer Support Engineer

<div>
 
 Job Summary
 
 
 
 <ul>
 <li>
 This role is responsible for managing the order entry process, maintaining customer records and CRM data, and assisting with sales forecasting. The role monitors inventory, identifies process improvements, and offers support to the sales team. The role facilitates communication with internal and external stakeholders throughout the sales cycle while addressing and integrating customer feedback.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manages the order entry process ensuring accuracy and works with various departments to fulfill customer orders.
 </li>
 <li>
 Maintains and updates customer records and sales-related information in the CRM (Customer Relationship Management) system, ensuring data accuracy and completeness.
 </li>
 <li>
 Prepares regular sales reports and dashboards for the sales team and management, highlighting key performance metrics and trends.
 </li>
 <li>
 Assists in the development of sales forecasts and projections based on historical data and market trends.
 </li>
 <li>
 Monitors and tracks inventory levels by coordinating with internal teams to ensure that products are available for sale.
 </li>
 <li>
 Maintains and updates sales-related documentation, including contracts, agreements, and sales collateral.
 </li>
 <li>
 Identifies areas for process improvement within the sales support function and works with the team to implement changes.
 </li>
 <li>
 Provides support to the sales team by addressing inquiries, resolving issues, and assisting with sales-related tasks.
 </li>
 <li>
 Monitors customer feedback and satisfaction levels, and takes action to address any issues or concerns.
 </li>
 <li>
 Interfaces with internal stakeholders, partners, and end customers to communicate status or resolve issues arising during or after the sales cycle.
 
 
 </li>
 </ul>
 
 
 Education &amp; Experience
 
 Recommended
 
 
 
 <ul>
 <li>
 Four-year Degree in Sales, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
 </li>
 <li>
 Typically has 0-2 years of work experience, preferably in customer support, sales operations, sales support, people management, or a related field.
 
 
 </li>
 </ul>
 
 Preferred Certifications
 
 
 
 <ul>
 <li>
 Certified Sales Operations Professional (CSOP)
 
 
 </li>
 </ul>
 
 Knowledge &amp; Skills
 
 
 
 <ul>
 <li>
 Administrative Support
 </li>
 <li>
 Cold Calling
 </li>
 <li>
 Customer Relationship Management
 </li>
 <li>
 Customer Support
 </li>
 <li>
 Finance
 </li>
 <li>
 Inside Sales
 </li>
 <li>
 Invoicing
 </li>
 <li>
 Marketing
 </li>
 <li>
 Merchandising
 </li>
 <li>
 Product Knowledge
 </li>
 <li>
 Project Coordination
 </li>
 <li>
 Proofreading
 </li>
 <li>
 Sales Administration
 </li>
 <li>
 Sales Management
 </li>
 <li>
 Sales Process
 </li>
 <li>
 Sales Prospecting
 </li>
 <li>
 Sales Support
 </li>
 <li>
 Salesforce
 </li>
 <li>
 SAP Applications
 </li>
 <li>
 Selling Techniques
 
 
 </li>
 </ul>
 
 Cross-Org Skills
 
 
 
 <ul>
 <li>
 Effective Communication
 </li>
 <li>
 Results Orientation
 </li>
 <li>
 Learning Agility
 </li>
 <li>
 Digital Fluency
 </li>
 <li>
 Customer Centricity
 
 
 </li>
 </ul>
 
 Impact &amp; Scope
 
 
 
 <ul>
 <li>
 Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.
 
 
 </li>
 </ul>
 
 Complexity
 
 
 
 <ul>
 <li>
 Learns to apply basic theories and concepts to work tasks.
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 <ul>
 <li>
 This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
 </li>
 </ul>
</div>

Order Management Analyst

PhonePe

<div>
 
 About PhonePe Limited:
 
 
 
 Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
 
 
 PhonePe&rsquo;s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company&rsquo;s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
 
 
 
 Culture:
 
 
 
 At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you&rsquo;re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
 
 
 
 Job Description
 
 
 
 Role: Advisor
 
 
 Title: Advisor, Customer experience
 
 
 Location: Bangalore
 
 
 Reporting to: Assistant Manager, Customer experience
 
 
 About Phonepe :
 
 
 PhonePe is India&rsquo;s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.
 
 
 About Customer Experience Function :
 
 
 At PhonePe, the customer experience team takes full ownership of customers&rsquo; problems and strives to provide quick and meaningful resolution. They are the ones bettering our product everyday with real time insights and customer feedback.
 
 
 Function Summary:
 
 
 The PhonePe Customer Experience Operations team is focused on addressing problems that our customers encounter while using PhonePe.
 
 
 As part of the team, you will look to understand customer issues better and improve customer experience by working with other internal teams to improve solutions that we can offer. Customer Experience Operations offers an ever changing landscape of varied challenges as every customer conversation is different. This offers us an opportunity to develop and challenge ourselves as we move ahead in our careers
 
 
 Role Responsibilities:
 
 
 <ul>
 <li>
 Act with integrity &amp; think customer-first in every interaction
 </li>
 <li>
 Handle PhonePe account and transaction related queries
 </li>
 <li>
 Ability to flex between phone &amp; data channels
 </li>
 <li>
 Follow specified process guidelines to bring about resolution
 </li>
 <li>
 Build customer trust through their interaction
 </li>
 <li>
 Ability to meet hourly &amp; daily productivity goals
 </li>
 <li>
 Leverage internal processes and resources to drive resolution
 </li>
 <li>
 Escalate appropriately taking support from relevant teams to resolve customer issues
 </li>
 <li>
 Recommend process improvements
 </li>
 <li>
 Engage &amp; Educate customers so they&rsquo;re able to leverage PhonePe to the fullest
 
 
 </li>
 </ul>
 Experience, Skills, Qualifications:
 
 
 <ul>
 <li>
 Have excellent written and verbal communications
 </li>
 <li>
 Have good learnability
 </li>
 <li>
 Be an active listener and deal well with objection
 </li>
 <li>
 Have strong customer orientation and ability to adapt/respond to different scenarios
 </li>
 <li>
 Be a team player, flexible and open to feedback
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively
 </li>
 <li>
 Should be able to speak in English and Hindi
 </li>
 <li>
 Graduation (10+2+3) is Mandatory
 </li>
 <li>
 Multilingual skills (spoken + written) in South Indian languages are preferred
 
 
 </li>
 </ul>
 
 PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
 
 
 
 <ul>
 <li>
 Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
 </li>
 <li>
 Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
 </li>
 <li>
 Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
 </li>
 <li>
 Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
 </li>
 <li>
 Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
 </li>
 <li>
 Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
 
 
 </li>
 </ul>
 
 
 Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process,
 
 
 
 
 please fill out this form.
 
 
 
 
 
 
 Read more about PhonePe
 
 
 
 
 on our blog
 
 
 
 
 .
 
 
 
 
 
 Life at PhonePe
 
 
 
 
 PhonePe in the news
 
</div>

Advisor, Social Media

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 About the role:
 
 
 
 We are looking to hire smart and passionate folks for our customer support team. The customer support team takes care of technical account management for all our customers. They help troubleshoot and resolve issues that customers might have and provide assistance as and when required. In this role, you will be providing dedicated customer support in an omnichannel environment to high-value customers and reputed brands.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Take ownership of customer issues reported and ensure that they are resolved within set SLAs.
 </li>
 <li>
 Diagnosing and troubleshooting problems and identifying solutions to resolve customer issues.
 </li>
 <li>
 Collaborate with other appropriate internal teams and represent the customers while figuring out solutions and workarounds.
 </li>
 <li>
 Following standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
 </li>
 <li>
 Document knowledge in the form of FAQs and knowledge base articles.
 </li>
 <li>
 Prepare accurate and timely reports, ensuring proper recording and closure of all reported issues.
 </li>
 <li>
 Work with various internal stakeholders to provide prompt and accurate feedback to customers.
 </li>
 <li>
 Handle high MRR customers and reputed brands.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 1-4 years of work experience in a customer support role.
 </li>
 <li>
 Clear, concise, and effective written and oral communication skills.
 </li>
 <li>
 Customer-centricity and empathy towards customers and their needs.
 </li>
 <li>
 Proficient in diverse technologies with a knack for quickly adapting to new tools and products.
 </li>
 <li>
 Good interpersonal skills and ability to collaborate with various cross -functional teams to solve business and tech problems.
 </li>
 <li>
 Flexibility in working in different shifts/regions including Night shifts. This is absolutely mandatory because we follow a rotational shift policy with 6 months-1 year cycles.
 </li>
 <li>
 Networking: Knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN,and firewalls.
 </li>
 <li>
 Operating Systems: Familiarity with common operating systems such as Windows, MacOS, and Linux.
 </li>
 <li>
 Must be willing to work in rotational shift (every 6 months).
 </li>
 </ul>
 
 
 Good to have:
 
 
 
 
 <ul>
 <li>
 Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products.
 </li>
 <li>
 Knowledge and proficiency in web technologies (JavaScript, HTML, CSS).
 </li>
 <li>
 Collaboration tools: Familiarity with collaboration tools like Microsoft Teams, Zoom, or Slack.
 </li>
 <li>
 Cloud computing: Understanding of cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
 </li>
 <li>
 Knowledge of the SaaS business model, SaaS technologies, and related applications.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
 
 
 
 
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
 
 
 
 
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
 
 
 
</div>

Product Specialist

Mphasis

<div>
 
 Job Description
 
 
 
 
 Role: Customer Support Officer - BPO
 
 
 
 
 Location: Pune/Mangalore
 
 
 
 
 Who are we looking for?
 
 
 
 <ul>
 <li>
 Graduate individuals with excellent communication skills and minimum 1 year of experience in BPO/ Customer Service industry
 </li>
 <li>
 Analytical skills
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Operating the computer- Intermediate
 </li>
 <li>
 MS Office - Intermediate
 </li>
 <li>
 Avaya/Phone Operating skills &ndash; Beginner
 </li>
 <li>
 Fluent in Spoken and written English with effective Business Communication
 </li>
 <li>
 Communication in neutral accent over phone
 </li>
 <li>
 Active listening and probing skills
 </li>
 <li>
 Basic knowledge of Insurance
 </li>
 <li>
 Typing Speed 30 WPM
 
 
 </li>
 </ul>
 
 Process Skills
 
 
 
 <ul>
 <li>
 Respond to customer queries via inbound/outbound calls and emails within defined SLA&rsquo;s
 </li>
 <li>
 Record interaction using client system with proper classification
 </li>
 <li>
 Refer Knowledge base and perform task as per defined process
 </li>
 <li>
 Follow up and closure of interactions to ensure customer satisfaction
 </li>
 <li>
 Passionate about customer service
 </li>
 <li>
 Comfortable with Rotational shifts, extended working hours and weekly offs.
 </li>
 <li>
 Candidate should clear the V&amp;A and online typing tests
 
 
 </li>
 </ul>
 
 Behavioral Skills
 
 
 
 <ul>
 <li>
 Positive energy
 </li>
 <li>
 Positive attitude
 </li>
 <li>
 Self learner
 
 
 </li>
 </ul>
 
 Qualification
 
 
 
 <ul>
 <li>
 Any Graduate, Freshers can apply
 
 
 </li>
 </ul>
 
 What&rsquo;s in for you?
 
 
 
 <ul>
 <li>
 At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
 </li>
 <li>
 With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
 </li>
 <li>
 You get an open and transparent culture along with freedom to experimentation and innovation
 
 
 </li>
 </ul>
 
 Who are we?
 
 
 
 Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.
 
 
 (**Edit Needed)
</div>

Customer Support Officer

Amazon

<div>
 
 Description
 
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. Amazon India is launching a new service, Strategic Brand services aimed at offering dedicated support to top-tiered brands to grow with Amazon. Under this service, Brand Specialists will work on identifying and improving key customer inputs for growth such as content, marketing and stock availability among others. Apart from this, the Brand Specialists will also help brands leverage Amazon&rsquo;s tools and programs to improve on their business inputs.
 
 
 We are seeking creative, goal-oriented and highly entrepreneurial people to join our exciting and fast-paced team.
 
 
 
 About The Role
 
 
 
 As a Brand Specialist, you will focus on delivering 5 core focus areas for the brand: Selection, demand generation, catalogue quality, business advice and availability.
 
 
 The person who joins the leadership team in this position must share our passion and commitment for serving our customers. This ideal candidate should have experience in forging and building brand relationships. Some understanding of planning product cycles and selling online is preferred. The right candidate will be flexible, action and results oriented, self-starting and have strong analytical skills. He or she must have a proven track record in taking ownership, driving results and moving with speed to implement ideas in a fast-paced environment. He should be entrepreneurial with the confidence to make independent, data-driven decisions. The candidate must demonstrate the ability to succeed at: planning and forecasting, and driving an online business. The candidate must be an effective communicator in working with some of Amazon&rsquo;s most important partners and vendors, as well as with internal colleagues and groups.
 
 
 
 Responsibilities
 
 
 
 This person will have responsibility for:
 
 
 Building selection: Identify selection gaps. Track brand&rsquo;s offline catalogue to ensure all relevant selection is present on Amazon.
 
 
 Demand generation: Responsible for demand generation. This includes working with other members on the category management team to create a marketing calendar based on vendor's objectives
 
 
 Business Advice: Support participation of brand in Amazon programs
 
 
 Availability: Ensuring continuous availability of products
 
 
 Catalogue Quality on Amazon: Ensuring the best input from brand is updated for customer interface on Amazon Detail Pages through perfect Images, Product descriptions, etc.
 
 
 Key job responsibilities
 
 
 
 Job Summary
 
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. The Brand Specialist will work on offering dedicated support to top-tiered brands to grow with Amazon by identifying and improving key customer inputs for growth such as content, marketing and stock availability among others. Apart from this, the Brand Specialists will also help brands leverage Amazon&rsquo;s tools and programs to improve on their business inputs.
 
 
 We are seeking creative, goal-oriented and highly entrepreneurial people to join our exciting and fast-paced team.
 
 
 
 This Person Will Have Responsibility For
 
 
 
 Building selection: Identify selection gaps. Track brand&rsquo;s offline catalogue to ensure all relevant selection is present on Amazon.
 
 
 Demand generation: Responsible for demand generation. This includes working with other members on the category management team to create a marketing calendar based on vendor's objectives
 
 
 Business Advice: Support participation of brand in Amazon programs
 
 
 Availability: Ensuring continuous availability of products
 
 
 Catalogue Quality on Amazon: Ensuring the best input from brand is updated for customer interface on Amazon Detail Pages through perfect Images, Product descriptions, etc.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of account management, project or program management or buying experience
 </li>
 <li>
 Bachelor's degree
 </li>
 <li>
 Experience using analytical specific tools such as Google Analytics, SQL or HTML
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in process improvement
 </li>
 <li>
 Experience managing large amounts of data
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Karnataka
 
 
 Job ID: A3020163
</div>

Assistant Brand Manager, Amazon

<div>
 
 Description
 
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. Amazon India is launching a new service, Strategic Brand services aimed at offering dedicated support to top-tiered brands to grow with Amazon. Under this service, Brand Specialists will work on identifying and improving key customer inputs for growth such as content, marketing and stock availability among others. Apart from this, the Brand Specialists will also help brands leverage Amazon&rsquo;s tools and programs to improve on their business inputs.
 
 
 We are seeking creative, goal-oriented and highly entrepreneurial people to join our exciting and fast-paced team.
 
 
 
 About The Role
 
 
 
 As a Brand Specialist, you will focus on delivering 5 core focus areas for the brand: Selection, demand generation, catalogue quality, business advice and availability.
 
 
 The person who joins the leadership team in this position must share our passion and commitment for serving our customers. This ideal candidate should have experience in forging and building brand relationships. Some understanding of planning product cycles and selling online is preferred. The right candidate will be flexible, action and results oriented, self-starting and have strong analytical skills. He or she must have a proven track record in taking ownership, driving results and moving with speed to implement ideas in a fast-paced environment. He should be entrepreneurial with the confidence to make independent, data-driven decisions. The candidate must demonstrate the ability to succeed at: planning and forecasting, and driving an online business. The candidate must be an effective communicator in working with some of Amazon&rsquo;s most important partners and vendors, as well as with internal colleagues and groups.
 
 
 
 Responsibilities
 
 
 
 This person will have responsibility for:
 
 
 Building selection: Identify selection gaps. Track brand&rsquo;s offline catalogue to ensure all relevant selection is present on Amazon.
 
 
 Demand generation: Responsible for demand generation. This includes working with other members on the category management team to create a marketing calendar based on vendor's objectives
 
 
 Business Advice: Support participation of brand in Amazon programs
 
 
 Availability: Ensuring continuous availability of products
 
 
 Catalogue Quality on Amazon: Ensuring the best input from brand is updated for customer interface on Amazon Detail Pages through perfect Images, Product descriptions, etc.
 
 
 Key job responsibilities
 
 
 
 Job Summary
 
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. The Brand Specialist will work on offering dedicated support to top-tiered brands to grow with Amazon by identifying and improving key customer inputs for growth such as content, marketing and stock availability among others. Apart from this, the Brand Specialists will also help brands leverage Amazon&rsquo;s tools and programs to improve on their business inputs.
 
 
 We are seeking creative, goal-oriented and highly entrepreneurial people to join our exciting and fast-paced team.
 
 
 
 This Person Will Have Responsibility For
 
 
 
 Building selection: Identify selection gaps. Track brand&rsquo;s offline catalogue to ensure all relevant selection is present on Amazon.
 
 
 Demand generation: Responsible for demand generation. This includes working with other members on the category management team to create a marketing calendar based on vendor's objectives
 
 
 Business Advice: Support participation of brand in Amazon programs
 
 
 Availability: Ensuring continuous availability of products
 
 
 Catalogue Quality on Amazon: Ensuring the best input from brand is updated for customer interface on Amazon Detail Pages through perfect Images, Product descriptions, etc.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of account management, project or program management or buying experience
 </li>
 <li>
 Bachelor's degree
 </li>
 <li>
 Experience using analytical specific tools such as Google Analytics, SQL or HTML
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in process improvement
 </li>
 <li>
 Experience managing large amounts of data
 </li>
 <li>
 Master's degree
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Karnataka
 
 
 Job ID: A2985426
</div>

Assistant Brand Manager, India Consumables

Explore 532+ Customer support specialist in Mangaluru this September. Find roles across top companies and apply now to boost your career.