contact center operations manager Jobs in Mangaluru

contact center operations manager

customer communication strategist Jobs in Mangaluru

customer communication strategist

customer service - order fulfillment Jobs in Mangaluru

customer service - order fulfillment

customer service rep

digital marketing specialist Jobs in Mangaluru

digital marketing specialist

customer support specialist

Curefit

<div>
 
 Job Description: Ethics Support Specialist As an Ethics Support Specialist, you will be responsible for managing sensitive and complex employee concerns related to ethics and compliance. Your role will require handling escalated cases, conducting thorough investigations, and collaborating with stakeholders to ensure ethical standards are upheld. You will need strong analytical skills, sound judgment, and the ability to approach challenging situations with empathy and professionalism.
 
 
 
 
 
 Key Responsibilities:
 
 
 - Manage Ethics-Related Escalations: Assist in managing employee queries and concerns related to ethical conduct, misconduct investigations, and compliance issues.
 
 
 - Policy &amp; Process Support: Provide guidance on ethics policies, including severity matrix ensuring alignment with Cult standards.
 
 
 - Investigation Support: Conduct research, review evidence (including speaking to witnesses, CCTV validation, as applicable) and collaborate with relevant teams to resolve cases.
 
 
 - Process Improvement: Assist in Identify patterns, inefficiencies, and areas for improvement in ethics-related processes and propose enhancements.
 
 
 - Stakeholder Communication: Liaise with HR, Operations, Legal and Leadership teams to ensure transparency and appropriate resolution of ethical concerns.
 
 
 - Confidentiality &amp; Compliance: Maintain strict confidentiality while ensuring compliance with Cult policies and legal guidelines.
 
 
 - Employee Engagement: Provide training or awareness sessions on ethical practices as needed.
 
 
 - Timely Resolution: Ensure concerns are addressed with a quick turnaround while maintaining fairness and due diligence.
 
 
 - Responsible for managing data and generating reports in compliance with business and statutory requirements.
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 - Minimum 3-4 year of experience in ethics, compliance, HR operations, or a related field (KPO / Legal / Medical / Hospitality)
 
 
 - Strong knowledge of company policies, employee relations, and ethical guidelines.
 
 
 - Excellent written and verbal communication skills for handling sensitive conversations.
 
 
 - High level of integrity, discretion, and conflict-resolution abilities.
 
 
 - Strong analytical and problem-solving skills to assess complex ethical concerns and manage data effectively.
 
 
 - Ability to work independently and collaboratively with multiple stakeholders.
 
 
 - Flexibility to provide support, including weekend availability if required.
 
</div>

Ethics Support Specialist

PhonePe

<div>
 
 About PhonePe Limited:
 
 
 
 Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
 
 
 PhonePe&rsquo;s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company&rsquo;s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
 
 
 
 Culture:
 
 
 
 At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you&rsquo;re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
 
 
 
 Job Description
 
 
 
 Role: Advisor
 
 
 Title: Advisor, Customer experience
 
 
 Location: Bangalore
 
 
 Reporting to: Assistant Manager, Customer experience
 
 
 About Phonepe :
 
 
 PhonePe is India&rsquo;s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.
 
 
 About Customer Experience Function :
 
 
 At PhonePe, the customer experience team takes full ownership of customers&rsquo; problems and strives to provide quick and meaningful resolution. They are the ones bettering our product everyday with real time insights and customer feedback.
 
 
 Function Summary:
 
 
 The PhonePe Customer Experience Operations team is focused on addressing problems that our customers encounter while using PhonePe.
 
 
 As part of the team, you will look to understand customer issues better and improve customer experience by working with other internal teams to improve solutions that we can offer. Customer Experience Operations offers an ever changing landscape of varied challenges as every customer conversation is different. This offers us an opportunity to develop and challenge ourselves as we move ahead in our careers
 
 
 Role Responsibilities:
 
 
 <ul>
 <li>
 Act with integrity &amp; think customer-first in every interaction
 </li>
 <li>
 Handle PhonePe account and transaction related queries
 </li>
 <li>
 Ability to flex between phone &amp; data channels
 </li>
 <li>
 Follow specified process guidelines to bring about resolution
 </li>
 <li>
 Build customer trust through their interaction
 </li>
 <li>
 Ability to meet hourly &amp; daily productivity goals
 </li>
 <li>
 Leverage internal processes and resources to drive resolution
 </li>
 <li>
 Escalate appropriately taking support from relevant teams to resolve customer issues
 </li>
 <li>
 Recommend process improvements
 </li>
 <li>
 Engage &amp; Educate customers so they&rsquo;re able to leverage PhonePe to the fullest
 
 
 </li>
 </ul>
 Experience, Skills, Qualifications:
 
 
 <ul>
 <li>
 Have excellent written and verbal communications
 </li>
 <li>
 Have good learnability
 </li>
 <li>
 Be an active listener and deal well with objection
 </li>
 <li>
 Have strong customer orientation and ability to adapt/respond to different scenarios
 </li>
 <li>
 Be a team player, flexible and open to feedback
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively
 </li>
 <li>
 Should be able to speak in English and Hindi
 </li>
 <li>
 Graduation (10+2+3) is Mandatory
 </li>
 <li>
 Multilingual skills (spoken + written) in South Indian languages are preferred
 
 
 </li>
 </ul>
 
 PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
 
 
 
 <ul>
 <li>
 Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
 </li>
 <li>
 Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
 </li>
 <li>
 Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
 </li>
 <li>
 Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
 </li>
 <li>
 Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
 </li>
 <li>
 Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
 
 
 </li>
 </ul>
 
 
 Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process,
 
 
 
 
 please fill out this form.
 
 
 
 
 
 
 Read more about PhonePe
 
 
 
 
 on our blog
 
 
 
 
 .
 
 
 
 
 
 Life at PhonePe
 
 
 
 
 PhonePe in the news
 
</div>

Advisor, Social Media

Laundryheap

<div>
 Laundryheap is an award-winning, industry-leading startup that's transforming the way people do laundry and dry cleaning. We collect, clean, and deliver items back to customers in as little as 24 hours, making us one of the fastest services in the industry.
 
 
 Headquartered in the UK, our service is live in 14 international markets and rapidly expanding across Europe, Asia, and North America.
 
 
 We're now seeking an energetic, detail-oriented individual to join our team in our Bengaluru office. As an international brand working across multiple time zones, we're looking for someone flexible, adaptable, and excited to work in rotating shifts to support our global operations.
 
 
 
 Make a real impact 🚀
 
 
 
 At Laundryheap, every conversation matters. As part of our Escalations team, you'll be the voice that turns challenging situations into positive customer experiences. You'll play a key role in solving complex issues, supporting customers through claims or refunds, and helping us build trust and loyalty in one of the fastest-growing on-demand services.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Investigate, manage, and resolve escalated or complex customer queries (claims, refunds, etc.), getting to the root cause to reduce future issues
 </li>
 <li>
 Think creatively to propose fair, customer-focused solutions while following processes and policies
 </li>
 <li>
 Share insights and highlight customer trends to improve journeys and processes across teams
 </li>
 <li>
 Build productive relationships with colleagues across Operations and the wider business
 </li>
 <li>
 Deliver fair, timely outcomes for customers while maintaining brand reputation
 </li>
 <li>
 Meet and exceed KPIs that drive business results and improve customer experience
 
 
 </li>
 </ul>
 
 What we're looking for
 
 
 
 <ul>
 <li>
 Excellent English communication (spoken &amp; written)
 </li>
 <li>
 Customer service/operations background, ideally in e-commerce, consumer services, or fast-paced industries
 </li>
 <li>
 Confident communicator who can handle difficult conversations and write clear, professional responses
 </li>
 <li>
 Strong attention to detail with a focus on quality and speed
 </li>
 <li>
 Problem-solver who shows initiative, proactivity, and forward-thinking
 </li>
 <li>
 Tech-savvy and quick to adapt to new tools and processes
 </li>
 <li>
 Comfortable working in a dynamic, fast-paced environment
 </li>
 <li>
 Able to prioritise tasks and manage customer expectations effectively
 </li>
 <li>
 French language skills would be a plus but not mandatory.
 </li>
 <li>
 Willingness to commute to our Bangalore office
 
 
 </li>
 </ul>
 
 Why join us?
 
 
 
 <ul>
 <li>
 Be part of a fast-growing global company with opportunities to learn and grow
 </li>
 <li>
 Work in a collaborative environment where your ideas are heard and valued
 </li>
 <li>
 Gain exposure to international markets and complex customer operations
 </li>
 <li>
 Contribute directly to shaping how we support and delight customers worldwide
 
 
 </li>
 </ul>
 
 Work Schedule
 
 
 
 <ul>
 <li>
 9-hour shift (8 working hours)
 </li>
 <li>
 Rotational shifts, including night shifts, weekends included
 
 
 </li>
 </ul>
 👉 Immediate joiners are highly preferred
 
 
 (Designation may vary depending on our organisational structure)
 
 
 We're looking for ambitious, proactive people with a can-do attitude who aren't afraid to make confident decisions. If that sounds like you, don't miss this opportunity: apply now and become part of the international Laundryheap team!
</div>

Customer Escalations Associate- Complaints & Grievances

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 
 Job Description
 
 
 
 Passionate about delivering an awesome customer experience? Want to be a part of one of a company that strives to align your passions and purpose with our mission?
 
 
 We are looking for a Marketing Consultant to join our LinkedIn Marketing Solutions (LMS) Support team to deliver an outstanding member experience to Marketing Solutions clients. In this role you will be responsible for responding to a variety of inquiries from advertisers on our platform submitted through multiple communication channels. Your key duties will be answering questions about Marketing Solutions products, diagnosing and troubleshooting campaign performance issues, while at the same time suggesting key ways to add value to the overall experience to help advertisers maximize the performance of their campaigns
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Develop and maintain an exceptional understanding of the LinkedIn Marketing Solutions (LMS) products through ongoing training while being keenly aware of trends in the online advertising industry
 </li>
 <li>
 Create deeper conversations with members to maximize the value of LMS products and align with advertiser goals
 </li>
 <li>
 Provide basic technical support solutions to LMS advertisers and escalate to tier 2 teams accordingly
 </li>
 <li>
 Make judgement calls as to when to provide personalized solutions versus following processes
 </li>
 <li>
 Own the definition and operational rollout of LMS standard operating procedures and new product launches through documented policies and guidelines
 </li>
 <li>
 Determine advertisers needs and be suggestive about potential solutions
 </li>
 <li>
 Work efficiently and prioritize projects and work using the appropriate systems and communication channels
 </li>
 <li>
 Collaborate with co-workers and cross-functional peers to ensure excellent information flow and feedback on process, policy and product changes that will affect advertisers
 </li>
 <li>
 Understand, embody and execute LinkedIn&rsquo;s culture and core values
 </li>
 <li>
 Candidate should be flexible to work on changing shift timings &ndash; starting from early morning to afternoon.
 </li>
 <li>
 Candidate should be flexible to work on weekend shifts.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 Minimum of 1 year experience in online advertising either supporting a product/solution or buying advertisements online; or customer support
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Experience interacting with customers via phone, e-mail and chat
 </li>
 <li>
 Experience with search marketing, PPC or other online advertising, digital marketing
 </li>
 <li>
 Experience interacting with or managing relationships with paying customers and clients
 </li>
 <li>
 Experience with technologies such as HTML, CSS or JavaScript
 </li>
 <li>
 Experience with or knowledge of content marketing
 </li>
 <li>
 Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
 </li>
 <li>
 Excellent communication, project management, relationship management and selling skills
 </li>
 <li>
 Adept at cross-functional team or individual partnership and collaboration with the ability to interact with all levels of the organization
 </li>
 <li>
 Ability to analyze data, trends and client information to identify product or service growth opportunities
 </li>
 <li>
 Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
 </li>
 <li>
 Negotiation and or customer retention skills
 </li>
 <li>
 Ability to work in a fast-paced, startup environment
 
 
 
 </li>
 </ul>
 
 Suggested Skills:
 
 
 
 <ul>
 <li>
 Communication
 </li>
 <li>
 Time management
 </li>
 <li>
 Prioritization
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Support Consultant, LinkedIn Marketing Solutions

Allstate

<div>
 At Allstate, great things happen when our people work together to protect families and their belongings from life&rsquo;s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers&rsquo; evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
 
 
 
 Job Description
 
 
 
 This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Inputs and tracks into the appropriate databases.
 </li>
 <li>
 Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
 </li>
 <li>
 Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer&rsquo;s part and updates as warranted
 </li>
 <li>
 Working knowledge of insurance policies and related processes and procedures.
 </li>
 <li>
 Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
 </li>
 <li>
 Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller&rsquo;s situation.
 </li>
 <li>
 Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
 </li>
 <li>
 Resolve routine, complex, and unique questions/issues.
 
 
 </li>
 </ul>
 Education
 
 
 <ul>
 <li>
 High School Diploma or GED (Preferred)
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 0-2 years experience (Preferred)
 
 
 </li>
 </ul>
 Supervisory Responsibilities
 
 
 <ul>
 <li>
 This job does not have supervisory duties.
 
 
 </li>
 </ul>
 Education &amp; Experience (in lieu)
 
 
 <ul>
 <li>
 In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
 
 
 </li>
 </ul>
 
 Primary Skills
 
 
 
 Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management
 
 
 
 Shift Time
 
 
 
 Shift C (India)
 
 
 
 Recruiter Info
 
 
 
 Shital Holambe [C]
 
 
 shon4@allstate.com
 
 
 
 About Allstate
 
 
 
 
 Joining our team isn&rsquo;t just a job &mdash; it&rsquo;s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger &ndash; a winning team making a meaningful impact.
 
 
 
 The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization&rsquo;s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
 
 
 Learn more about Allstate India here.
</div>

Associate - Operations

Apsona

<div>
 
 Role Overview
 
 
 
 The Product Adoption Specialist is responsible for driving successful onboarding, enablement, and sustained adoption of Apsona products. This role partners closely with customers and internal teams to ensure users achieve measurable value through effective configuration, training, and ongoing usage of Apsona&rsquo;s capabilities across data management, reporting, automation, and document workflows.
 
 
 
 Key Responsibilities
 
 
 
 
 
 Customer Enablement &amp; Adoption
 
 
 
 
 <ul>
 <li>
 Lead customer onboarding, kickoff calls, and structured enablement sessions across Apsona products.
 </li>
 <li>
 Guide customers through end-to-end workflows including data imports, deduplication, reporting (SSR/MSR), scheduler, grids, document generation, and automation.
 </li>
 <li>
 Assess customer maturity and tailor enablement plans from foundational setup to advanced use cases.
 </li>
 <li>
 Identify adoption blockers early and proactively recommend solutions and best practices.
 
 
 </li>
 </ul>
 
 Product Expertise &amp; Solution Design
 
 
 
 <ul>
 <li>
 Act as a subject matter expert on Apsona functionality, permissions, and Salesforce integration.
 </li>
 <li>
 Design customer-specific solutions that align product capabilities with business outcomes.
 </li>
 <li>
 Validate configurations in sandbox and guide safe promotion to production environments.
 </li>
 <li>
 Advise on license usage, role-based access, and governance models.
 
 
 </li>
 </ul>
 
 Execution &amp; Delivery Excellence
 
 
 
 <ul>
 <li>
 Deliver high-quality, customer-ready sessions, documentation, and recordings.
 </li>
 <li>
 Ensure enablement deliverables are accurate, repeatable, and aligned with customer goals.
 </li>
 <li>
 Track progress against enablement milestones and adoption success criteria.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Partner with Implementation, Support, Product, and Sales teams to align on customer strategy.
 </li>
 <li>
 Share customer feedback, feature requests, and adoption insights with internal stakeholders.
 </li>
 <li>
 Support escalations by translating customer challenges into actionable product guidance.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Strong understanding of SaaS product adoption, customer enablement, or implementation roles.
 </li>
 <li>
 Hands-on experience with CRM platforms (Salesforce preferred).
 </li>
 <li>
 Ability to explain technical concepts in clear, business-friendly language.
 </li>
 <li>
 Experience delivering live training, workshops, or enablement sessions.
 </li>
 <li>
 Excellent planning, prioritization, and stakeholder communication skills.
 </li>
 <li>
 Customer-first mindset with strong problem-solving abilities.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 2-4 years of experience in Product Adoption, Customer Success, Implementation, Enablement, or Solutions Consulting within a SaaS environment
 </li>
 <li>
 Background in implementation consulting, customer success, or technical enablement.
 </li>
 <li>
 Familiarity with data management, reporting, automation workflows, and the ability to understand and execute JavaScript expressions for advanced use cases.
 </li>
 <li>
 Comfort working with sandbox vs production environments and change governance.
 
 
 </li>
 </ul>
 Skills: adoption,product adoption,automation,enablement,reporting,customer,onboarding
</div>

Product Adoption Specialist

Amazon

<div>
 
 Description
 
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. Amazon India is launching a new service, Strategic Brand services aimed at offering dedicated support to top-tiered brands to grow with Amazon. Under this service, Brand Specialists will work on identifying and improving key customer inputs for growth such as content, marketing and stock availability among others. Apart from this, the Brand Specialists will also help brands leverage Amazon&rsquo;s tools and programs to improve on their business inputs.
 
 
 We are seeking creative, goal-oriented and highly entrepreneurial people to join our exciting and fast-paced team.
 
 
 
 About The Role
 
 
 
 As a Brand Specialist, you will focus on delivering 5 core focus areas for the brand: Selection, demand generation, catalogue quality, business advice and availability.
 
 
 The person who joins the leadership team in this position must share our passion and commitment for serving our customers. This ideal candidate should have experience in forging and building brand relationships. Some understanding of planning product cycles and selling online is preferred. The right candidate will be flexible, action and results oriented, self-starting and have strong analytical skills. He or she must have a proven track record in taking ownership, driving results and moving with speed to implement ideas in a fast-paced environment. He should be entrepreneurial with the confidence to make independent, data-driven decisions. The candidate must demonstrate the ability to succeed at: planning and forecasting, and driving an online business. The candidate must be an effective communicator in working with some of Amazon&rsquo;s most important partners and vendors, as well as with internal colleagues and groups.
 
 
 
 Responsibilities
 
 
 
 This person will have responsibility for:
 
 
 Building selection: Identify selection gaps. Track brand&rsquo;s offline catalogue to ensure all relevant selection is present on Amazon.
 
 
 Demand generation: Responsible for demand generation. This includes working with other members on the category management team to create a marketing calendar based on vendor's objectives
 
 
 Business Advice: Support participation of brand in Amazon programs
 
 
 Availability: Ensuring continuous availability of products
 
 
 Catalogue Quality on Amazon: Ensuring the best input from brand is updated for customer interface on Amazon Detail Pages through perfect Images, Product descriptions, etc.
 
 
 Key job responsibilities
 
 
 
 Job Summary
 
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. The Brand Specialist will work on offering dedicated support to top-tiered brands to grow with Amazon by identifying and improving key customer inputs for growth such as content, marketing and stock availability among others. Apart from this, the Brand Specialists will also help brands leverage Amazon&rsquo;s tools and programs to improve on their business inputs.
 
 
 We are seeking creative, goal-oriented and highly entrepreneurial people to join our exciting and fast-paced team.
 
 
 
 This Person Will Have Responsibility For
 
 
 
 Building selection: Identify selection gaps. Track brand&rsquo;s offline catalogue to ensure all relevant selection is present on Amazon.
 
 
 Demand generation: Responsible for demand generation. This includes working with other members on the category management team to create a marketing calendar based on vendor's objectives
 
 
 Business Advice: Support participation of brand in Amazon programs
 
 
 Availability: Ensuring continuous availability of products
 
 
 Catalogue Quality on Amazon: Ensuring the best input from brand is updated for customer interface on Amazon Detail Pages through perfect Images, Product descriptions, etc.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of account management, project or program management or buying experience
 </li>
 <li>
 Master's degree in management, business administration, economics, engineering, marketing
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience managing large amounts of data
 </li>
 <li>
 Experience in financial analysis, retail buying, retail planning &amp; allocation, product/project management, marketing, business development, consulting, negotiation or supply chain
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Karnataka
 
 
 Job ID: A3184587
</div>

SBS - Assistant Brand Manager, India Consumables

Explore 257+ Customer support specialist in Mangaluru this February. Find roles across top companies and apply now to boost your career.