contact center operations manager Jobs in Mangaluru

contact center operations manager

customer communication strategist Jobs in Mangaluru

customer communication strategist

customer service - order fulfillment Jobs in Mangaluru

customer service - order fulfillment

customer service rep

manager of customer success Jobs in Mangaluru

manager of customer success

customer service order fulfillment

Fortanix

<div>
 Fortanix is a dynamic start-up solving some of the world's most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle -- at rest, in motion, and in use across any enterprise IT infrastructure -- public cloud, on-premises, hybrid cloud, and SaaS.
 
 
 This position requires a mixture of excellent project management, problem solving and customer service skills. The ideal candidate will be comfortable interacting with customers at all levels, working with Fortanix engineering, sales and finance teams and driving internal process improvements.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide customer service, customer setup, and onboarding
 </li>
 <li>
 Handle customer service tickets to ensure requests are recorded, tracked, and resolved in a timely manner
 </li>
 <li>
 Review purchase order and quote, responsible for order fulfillment and RMA process, execute international and domestic shipping
 </li>
 <li>
 Provision SaaS account
 </li>
 <li>
 Create documentation to standardize processes
 </li>
 <li>
 Build a positive customer experience by working closely with Sales, Marketing, Product Development and Customer Success
 </li>
 <li>
 Provide on-call after-hours support on an as-needed basis
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 You are someone who:
 
 
 <ul>
 <li>
 Pays attention to detail
 </li>
 <li>
 Is extremely responsive and able to get back to customers in minutes in most cases
 </li>
 <li>
 Can work independently, while also being an effective member of a team
 </li>
 <li>
 Knows how to collect, create, and track support tickets
 </li>
 <li>
 Keeps a track of new requests coming from customers
 </li>
 <li>
 Stay current with the latest tools and methodologies
 
 
 </li>
 </ul>
 You have:
 
 
 <ul>
 <li>
 Hands-on 5+ years of recent Customer Service experience preferable in hi-tech
 </li>
 <li>
 BS in Engineer, Finance or equivalent
 </li>
 <li>
 Knowledge of Incoterms, logistic experience including international shipping
 </li>
 <li>
 Nice to have order fulfillment and RMA experience
 </li>
 <li>
 Proficient in Excel with basic Skills, manipulate, analyze, and visualize data through formulas, PivotTables
 </li>
 <li>
 Excellent English language communication skills, both verbal and written
 </li>
 <li>
 Highly organized with an acute attention for details
 </li>
 <li>
 Ability to work in a highly fast paced, rapid growth environment
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Top range of market compensation
 </li>
 <li>
 A friendly culture that brings the best out of everybody
 </li>
 <li>
 Mediclaim Insurance - Employees and their eligible dependents including dental coverage
 </li>
 <li>
 Personal Accident Insurance
 </li>
 <li>
 Internet Reimbursement
 </li>
 </ul>
</div>

Customer Service - Order Fulfillment

Renesas Electronics

<div>
 
 Company Description
 
 
 
 
 Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world leading MCUs, SoCs, Analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world&rsquo;s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.
 
 
 
 
 Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what&rsquo;s next in electronics and the world.
 
 
 
 
 Job Description
 
 
 
 Our Customer Service Team is looking for a talented and experienced individual in business, marketing, finance or similar field to join our team as a
 
 Distribution Customer Service Representatives (DCSR) Team
 
 in our [Bangalore India] office. The successful candidate will work directly with the Sales/Channel Partners and a multinational team of Customer Service Operators worldwide.
 
 
 
 Primary Responsibilities
 
 
 
 
 ROLE &amp;
 
 
 RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Supporting in an administrative/reporting function providing information and support internally and externally.
 </li>
 <li>
 Focus on support to enable sales to focus on design and customer facing activities. Coordinates with sales team members to ensure goals/ KPIs are met.
 </li>
 <li>
 Supporting escalation and coordination as a first level point of contact for regional customers and distributors. Communicates proactively for both internal escalations and short-term supply changes with the distributors.
 </li>
 <li>
 Coordinate with multiple internal Teams (Quote to Cash process, including preparing and managing quotations, order entry, pricing validation, and invoicing with regards to procurement, logistics, finance, and credit control to ensure seamless order fulfillment and payment collection).
 </li>
 <li>
 Understands changes in demand to support forecast / backlog alignment with regional distribution and Sales Team. Supports required backlog adjustments in alignment with Asset Management Team.
 </li>
 <li>
 Actively work on Quotes and Registrations against backlog coverage.
 </li>
 <li>
 Sample Support &ndash; ordering, tracking and follow up.
 </li>
 <li>
 Support on distribution related projects, demand/ supply transfer / stock rotations etc.
 </li>
 <li>
 Maintain in/out stock history and participate in Internal Audits related to the in/out stocks.
 </li>
 <li>
 Assist the sales team in processing customer orders and follow-ups to ensure timely delivery.
 </li>
 <li>
 Maintain accurate records of customer interactions, sales orders, quotes, and payment status.
 </li>
 <li>
 Respond to customer inquiries regarding product availability, pricing, quotations, delivery schedules, and billing.
 </li>
 <li>
 Prepare sales reports and documentation as required by the sales management team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Engineering, marketing, finance or similar field.
 </li>
 <li>
 4-7 years of hands-on experience in customer service, sales support, or similar role.
 </li>
 <li>
 Experience with Quote to Cash, Order Management, Sales Support, Sales Operations must have.
 </li>
 <li>
 Strong MS Excel skills along with other MS Office products.
 </li>
 <li>
 Good team player with the ability to work in teams and cross regions with a proactive approach, consistently delivering high-quality customer service with focus on building relationships and achieving quality results.
 </li>
 <li>
 Ability to adapt to change, work across different ERP systems, reports &amp; procedures in a fast-paced environment with a good resilience to stress.
 </li>
 <li>
 Strong analytic and quantitative skills, ability to determine trends and propose solutions.
 </li>
 <li>
 Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders.
 </li>
 <li>
 Must be able to work independently and with strong problem-solving skills.
 </li>
 <li>
 Familiarity with SAP, Model N, Salesforce or Power BI is an added advantage.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Renesas is an embedded semiconductor solution provider driven by its Purpose &lsquo;
 
 To Make Our Lives Easier
 
 .&rsquo; As the industry&rsquo;s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog &amp; Connectivity, and Power.
 
 
 With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, &lsquo;
 
 To Make Our Lives Easier
 
 .&rsquo;
 
 
 
 At Renesas, You Can
 
 
 
 <ul>
 <li>
 Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
 </li>
 <li>
 Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people&rsquo;s lives easier, safe and secure.
 </li>
 <li>
 Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.
 
 
 </li>
 </ul>
 Are you ready to own your success and make your mark?
 
 
 Join Renesas. Let&rsquo;s
 
 Shape the Future
 
 together.
 
 
 Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity &amp; Inclusion Statement.
 
 
 We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.
</div>

Customer Service Rep

Myntra

<div>
 
 About The Company
 
 
 
 
 Who are we?
 
 
 
 Myntra is India&rsquo;s leading fashion and lifestyle platform, where technology meets creativity. As pioneers in fashion e-commerce, we&rsquo;ve always believed in disrupting the ordinary.
 
 
 We thrive on a shared passion for fashion, a drive to innovate to lead, and an environment that empowers each one of us to pave our own way. We&rsquo;re bold in our thinking, agile in our execution, and collaborative in spirit.
 
 
 Here, we create MAGIC by inspiring vibrant and joyous self-expression and expanding fashion possibilities for India, while staying true to what we believe in.
 
 
 We believe in taking bold bets and changing the fashion landscape of India. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us.
 
 
 From our humble beginnings as a customization company in 2007 to being technology and fashion pioneers today, Myntra is going places and we want you to take part in this journey with us.
 
 
 Working at Myntra is challenging but fun - we are a young and dynamic team, firm believers in meritocracy, believe in equal opportunity, encourage intellectual curiosity and empower our teams with the right tools, space, and opportunities.
 
 
 The Lead Associate, Supply Chain Planning at Myntra will play a pivotal role in driving critical projects to optimize our end-to-end supply chain. This individual will be responsible for spearheading initiatives focused on enhancing delivery speed and minimizing breaches of our customer promise. The role requires a strong project management discipline, an analytical mindset to diagnose complex problems, and the ability to collaborate effectively with cross-functional teams to achieve ambitious supply chain objectives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 AOP &amp; Strategic Planning: Drive monthly and Annual Operating Plan (AOP) planning cycles, ensuring strategic initiatives are aligned with business objectives and financial targets.
 </li>
 <li>
 Speed &amp; Breach Improvement: Lead projects aimed directly at reducing order-to-delivery timelines and improving adherence to customer delivery promises (reducing breaches). Conduct deep-dive root cause analysis on delivery delays and service level agreement (SLA) misses across the first, middle, and last mile. Develop and implement data-driven strategies for network optimization, inventory placement, and fulfillment logic to enhance overall supply chain agility and speed.
 </li>
 <li>
 Project &amp; Program Management: Own the end-to-end lifecycle of supply chain improvement projects&mdash;from initial scoping, planning, and resource allocation to execution, monitoring, and successful closure. Develop detailed project plans, manage timelines, identify risks, and ensure clear communication of progress and outcomes to all stakeholders. Champion project management best practices to ensure initiatives are delivered on time and meet their intended goals.
 </li>
 <li>
 Data Analysis &amp; Insights: Perform in-depth data analysis using SQL, R, and Excel to identify trends, pinpoint opportunities, and measure the impact of implemented solutions.
 </li>
 <li>
 Stakeholder Collaboration: Effectively manage relationships with internal (Operations, Technology, Category) and external stakeholders, ensuring clear communication and alignment on project objectives and outcomes.
 
 
 </li>
 </ul>
 
 Essential Skills And Experience
 
 
 
 <ul>
 <li>
 Around 3 years of experience in project management, preferably within a supply chain, e-commerce, or consulting environment.
 </li>
 <li>
 Strong analytical and problem-solving skills, with proven experience using data (especially SQL &amp; Excel) to drive decisions and process improvements.
 </li>
 <li>
 Demonstrated ability to lead projects from concept to completion, managing timelines and cross-functional teams.
 </li>
 <li>
 Experience working with both technical and non-technical teams to implement new processes and systems. Proficiency in Excel, SQL, and R. Excellent communication and organizational skills.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Business, Engineering, Finance, or a related field.
 </li>
 <li>
 Experience in e-commerce/q-commerce industries is a strong plus.
 </li>
 <li>
 Familiarity with supply chain metrics and Delivery Promise Adherence.
 </li>
 <li>
 Basic programming experience in Python is a plus.
 
 
 </li>
 </ul>
 This role is perfect for a driven professional who is passionate about solving complex problems and is eager to make a tangible impact on Myntra&rsquo;s goals of enhancing customer experience
 
 
 
 Required Skills
 
 
 
 Data Analysis, Trend Analysis, Forecasting, Business Acumen, Tools Management, Data Visualization, Process Improvement, Python, Logistics Management, SQL
</div>

Lead Associate-Myntra Supply Planning

Amazon

<div>
 
 Description
 
 
 
 <ul>
 <li>
 Primary Scope- HR Assistant for the APEX org. consists of five key teams: i. Network Operation Center (NOC): the command and control center managing Relay Operations(ATS and Inbound), AMZL &amp; GSF Central Operations and Holiday Contingency Planning(HCP) &amp; Executive Escalations(ECR). ii. Business Intelligence-Tech iii. Transportation Execution: handles network configurations and implementations. iv. Product Management: encompasses four verticals - Supply Chain, Fulfillment Centers, Middle Mile, and Last Mile - working closely with operations and platform teams to drive product development v. Software Development
 </li>
 <li>
 Conduct FGDs with L2 and L3 population of the above mentioned orgs, collect voices, define themes and track its closure
 </li>
 <li>
 Anchor Employee experience initiatives like a) Listening Circle Completion b) LC Action Item Closure c) IDP Completion d) PWD hiring experience
 </li>
 <li>
 Create P0 for MTRs/MBRs
 </li>
 <li>
 Program manage Student program- Onboarding experience, NPS improvement
 </li>
 <li>
 Program manage R&amp;R/Engagement activities Completion of the supporting functions
 </li>
 <li>
 Program manage onboarding experience of associates, to improve associate experience and reduce early attrition
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 6+ months of human resources experience
 </li>
 <li>
 6+ months of Microsoft Office products and applications experience
 </li>
 <li>
 Experience in confidential environments
 </li>
 <li>
 Bachelor's degree or equivalent
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1+ years of human resources experience
 </li>
 <li>
 1+ years of customer service experience
 </li>
 <li>
 1+ years of Microsoft Office products and applications experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Karnataka
 
 
 Job ID: A3181947
</div>

HR Associate Partner

MillerKnoll

<div>
 
 Why join us?
 
 
 
 Our purpose is design for the good of humankind. It&rsquo;s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
 
 
 
 Position
 
 : Senior Customer Care Analyst
 
 
 
 Experience
 
 : 4&ndash;6 years
 
 
 
 Educational Qualification
 
 : Diploma, Graduation, or Post-Graduation. Knowledge of Japanese language or JLPT certification (preferably N3 level) is an advantage.
 
 
 
 Job Location
 
 : Bangalore &ndash; Cunningham Road
 
 
 
 Work Timings
 
 : Early morning shift (6:30 AM &ndash; 3:30 PM) or afternoon shift (12:00 PM &ndash; 9:00 PM)
 
 
 
 Transportation
 
 : Available (non-chargeable)
 
 
 
 Working Days
 
 : Monday to Friday (Hybrid)
 
 
 
 Job Type
 
 : Permanent &amp; Full time
 
 
 
 Responsibilities:
 
 
 
 The primary purpose of this role is to support the Japan retail business and retail customers with warranty claims and return order management. The role will also support the Operations team by managing claims and preparing daily, weekly, and monthly reports. This position works closely with Japan-based teams and requires the ability to adapt to Japanese business culture and collaborate effectively toward organizational goals. Responsibilities include coordinating with Japan RCC to submit and track SIC claims and engaging directly with Store Teams and Wholesalers. Communication may involve Japanese-language content; however, Japanese language skills are an advantage but not mandatory. The candidate should be comfortable working with Japan/Tokyo stakeholders and effectively leveraging translation and language-assistance tools, with a willingness to learn and operate in a cross-cultural environment.
 
 
 
 Job Description: -
 
 
 
 <ul>
 <li>
 Provide support to Japan&rsquo;s Operations team to manage assigned customers/retailers to process the customer orders using the various platforms.
 </li>
 <li>
 Ability to adopt and use the order entry ERP system.
 </li>
 <li>
 Ability to communicate with customers in Japanese on emails.
 </li>
 <li>
 Process and manage the warranty claims.
 </li>
 <li>
 Ensure order flow takes places smooth by interacting proactively with internal/external teams.
 </li>
 <li>
 Respond to order /warranty related queries, within the specified time frame.
 </li>
 <li>
 Ability to read and understand PO before proceeding with the order.
 </li>
 <li>
 Adopt to changes and use effective ways of communication for fast solutions.
 </li>
 <li>
 Effective management of time &amp; work to meet the SLAs and to accomplish customer satisfaction.
 </li>
 <li>
 Knowledge of stock count and tabulating cycle count report on a weekly basis.
 </li>
 <li>
 Prepare and completes the various reports (daily, weekly, and monthly) within SLA.
 
 
 </li>
 </ul>
 
 Skills Required.
 
 
 
 <ul>
 <li>
 Computer skills &ndash; proficient in Microsoft Office applications, especially Excel and Outlook.
 </li>
 <li>
 Strong verbal communication skills with experience interacting with Japan/Tokyo-based clients or teams
 </li>
 <li>
 Excellent communication skills in English and Japanese.
 </li>
 <li>
 Knowledge of Order management Terminologies.
 </li>
 <li>
 Prior experience working in return/warranty claims will be an added advantage.
 
 
 </li>
 </ul>
 
 Who We Hire?
 
 
 
 Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We&rsquo;re committed to equal opportunity employment, including veterans and people with disabilities.
 
 
 MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.
</div>

Senior Customer Care Analyst

General Aeronautics Pvt Ltd

<div>
 
 
 Role Overview
 
 
 
 General Aeronautics is a high-performance Agri-Drone company with 400+ drones deployed across India. As GA sharpens its focus on reliability, uptime, and disciplined growth, service excellence becomes a core competitive differentiator.We are looking for a Senior Project Manager &ndash; Service &amp; Customer Relationship who will own and scale GA&rsquo;s post-sales service operations across Pan-India.This role is not a coordination role. This is an execution and performance ownership role &mdash; responsible for uptime, turnaround time, spare management, SLA discipline, and continuous improvement of deployed fleet performance.You will operate at the intersection of Service, Product, Engineering, and Manufacturing &mdash; ensuring customer satisfaction translates into operational excellence and margin protection.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Fleet Reliability &amp; Uptime Ownership
 
 <ul>
 <li>
 Own national fleet uptime metrics across all deployed drones.
 </li>
 <li>
 Monitor Mean Time to Repair (MTTR), incident recurrence rate, and SLA compliance.
 </li>
 <li>
 Identify systemic issues from service logs and escalate root causes to Engineering &amp; Product.
 </li>
 <li>
 Drive corrective and preventive action mechanisms (CAPA).
 </li>
 </ul>
 
 Service Operations Leadership (Pan-India)
 
 <ul>
 <li>
 Lead and manage
 
 CRM
 
 teams, regional Service Engineers, and support staff across India.
 </li>
 <li>
 Conduct daily and weekly operational reviews.
 </li>
 <li>
 Ensure ticket resolution within defined SLAs.
 </li>
 <li>
 Standardize service processes across regions.
 </li>
 </ul>
 
 Service Process Optimization &amp; SOP Discipline
 
 <ul>
 <li>
 Design, refine, and enforce SOPs for issue resolution, warranty handling, insurance claims, and field diagnostics.
 </li>
 <li>
 Ensure Engineering Change Management (ECM) updates are tracked and implemented across fleet.
 </li>
 <li>
 Build structured service playbooks and escalation matrices.
 </li>
 </ul>
 
 Inventory &amp; Spare Parts Governance
 
 <ul>
 <li>
 Oversee spare part planning, allocation, and utilization across hubs and service centers.
 </li>
 <li>
 Optimize inventory turns while ensuring minimal downtime.
 </li>
 <li>
 Build predictive spare forecasting models based on failure patterns.
 </li>
 <li>
 Reduce working capital lock-in via structured spare governance.
 </li>
 </ul>
 
 Data, Dashboards &amp;
 
 AI
 
 -Driven Monitoring
 
 <ul>
 <li>
 Use centralized dashboards tracking ticket trends, failure clustering, MTTR, and region-wise performance.
 </li>
 <li>
 Use telemetry and log data for predictive maintenance.
 </li>
 <li>
 Use
 
 AI
 
 -based issue clustering and trend detection.
 </li>
 <li>
 Present structured monthly reliability reports to leadership.
 </li>
 </ul>
 
 Cross-Functional Coordination
 
 <ul>
 <li>
 Collaborate with Product, Engineering, Manufacturing, and BU Heads to resolve recurring issues.
 </li>
 <li>
 Drive closed-loop feedback system from field to engineering.
 </li>
 </ul>
 
 Customer Experience &amp; Retention Support
 
 <ul>
 <li>
 Ensure high customer satisfaction and service responsiveness.
 </li>
 <li>
 Monitor complaint frequency and escalation rate.
 </li>
 <li>
 Support customer onboarding and service readiness programs.
 </li>
 <li>
 Contribute to retention and repeat order growth through service excellence.
 </li>
 </ul>
 
 
 
 
 
 Key KPIs
 
 
 <ul>
 <li>
 Fleet Uptime %
 </li>
 <li>
 MTTR (Mean Time to Repair)
 </li>
 <li>
 
 SLA
 
 Compliance %
 </li>
 <li>
 Repeat Issue Rate
 </li>
 <li>
 Spare Inventory Turnover
 </li>
 <li>
 Ticket Resolution Time
 </li>
 <li>
 Customer Satisfaction Score (NPS / Complaint Rate)
 </li>
 <li>
 ECM Compliance %
 </li>
 <li>
 Warranty Claim Cycle Time
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering / Technology (Mechanical, Electronics, Aerospace preferred); MBA is a plus.
 </li>
 <li>
 5+ years of experience in Service Operations, Customer Relationship Management, Technical Field Support, Hardware Project Management, or Drone/Robotics/IoT domains.
 </li>
 <li>
 Experience managing Pan-India distributed service teams.
 </li>
 <li>
 Strong understanding of
 
 SLA
 
 frameworks, ticketing &amp;
 
 CRM
 
 systems, spare inventory management, and hardware lifecycle management.
 </li>
 <li>
 Strong analytical and operational execution skills.
 </li>
 <li>
 Proven ability to drive cross-functional resolution.
 </li>
 </ul>
 
 
 
 
 
 Preferred Experience
 
 
 <ul>
 <li>
 Exposure to drone technology and UAV operations.
 </li>
 <li>
 Experience with aviation compliance or ECM processes.
 </li>
 <li>
 Familiarity with telemetry analytics and log-based debugging.
 </li>
 <li>
 Experience implementing service dashboards or BI tools.
 </li>
 <li>
 Comfort using
 
 AI
 
 tools to automate reporting and operational analysis.
 </li>
 </ul>
 
 
 
 
 
 Key Attributes
 
 
 <ul>
 <li>
 High ownership mindset &ndash; treats uptime as personal KPI.
 </li>
 <li>
 Process-driven and disciplined.
 </li>
 <li>
 Strong bias toward execution.
 </li>
 <li>
 Field-oriented and hands-on.
 </li>
 <li>
 Data-driven decision maker.
 </li>
 <li>
 Calm under operational pressure.
 </li>
 <li>
 Comfortable working in high-growth startup environment.
 </li>
 </ul>
 
 
 
 
 
 What Success Looks Like
 
 
 <ul>
 <li>
 Fleet uptime consistently above target.
 </li>
 <li>
 Reduced service turnaround time quarter-on-quarter.
 </li>
 <li>
 Lower recurrence of technical failures.
 </li>
 <li>
 Structured service dashboards with actionable insights.
 </li>
 <li>
 Improved spare efficiency and reduced working capital strain.
 </li>
 <li>
 Strong alignment between service and engineering.
 </li>
 <li>
 Service excellence becoming a competitive advantage for GA.
 </li>
 </ul>
 
 
</div>

Project Manager – Service & Customer Relationship

IBIS

<div>
 
 Company Description
 
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLESS
 
 
 
 
 Job Description
 
 
 
 
 Prime Function:
 
 
 
 <ul>
 <li>
 To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction &amp; organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
 </li>
 <li>
 Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
 </li>
 <li>
 Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
 </li>
 <li>
 Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
 </li>
 <li>
 Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
 </li>
 <li>
 Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
 
 
 </li>
 </ul>
 
 Key Responsibilities:
 
 
 
 
 
 People Management
 
 
 
 
 <ul>
 <li>
 Establish and maintain seamless co-ordination &amp; co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
 </li>
 <li>
 Interact with guests and personnel of the hotel in an efficient and friendly manner.
 </li>
 <li>
 Provide effective support to the team to enable them to provide a range of effective and efficient services.
 </li>
 <li>
 Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
 </li>
 <li>
 Provide high level of service standards.
 </li>
 <li>
 Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services
 </li>
 </ul>
</div>

GSA - Front Office

Explore 181+ Customer service order fulfillment in Mangaluru this February. Find roles across top companies and apply now to boost your career.