account manager, retail business services

4399795-manager

account executive - inside sales Jobs in Mangaluru

account executive - inside sales

account manager, retail business services Jobs in Mangaluru

account manager, smb

assistant manager

manager of customer success

Rubrik

<div>
 
 Job Summary:
 
 
 
 
 Manager, Customer Success
 
 
 
 
 
 
 
 Location: Bengaluru
 
 
 
 
 Timings: (EST Shift:- 5:30 pm IST to 2:30 am IST)
 
 
 
 
 Job Summary
 
 
 
 The Manager, Customer Success, is a critical leadership role responsible for recruiting, coaching, and managing a team of Customer Success Managers (CSMs) dedicated to ensuring the long-term success, satisfaction, and retention of Rubrik's existing customer base.This role requires a strategic, data-driven leader who can instill a culture of proactive, value-based engagement and technical competence. Success will be measured by the collective performance of your team across key KPIs, including Time to Value, Adoption Metrics, and Customer Health Score improvement.
 
 
 
 Key Responsibilities
 
 
 
 
 Team Leadership &amp; Performance Management:
 
 
 <ul>
 <li>
 Recruit, onboard, train, and coach a high-performing team of CSMs, focusing on developing skills in driving customer success, Rubrik products and executive communication.
 </li>
 <li>
 Conduct regular 1:1 meetings, performance reviews, and quarterly goal setting, holding the team accountable for achieving activation and adoption targets.
 </li>
 <li>
 Manage team workload and employee assessments, based on team member capacity and expertise.
 </li>
 </ul>
 
 
 Operational Strategy &amp; Process Excellence:
 
 
 <ul>
 <li>
 Define, standardize, and enforce the team's execution of core CSM playbooks across the entire customer lifecycle (Activation, adoption, and retention).
 </li>
 <li>
 Collaborate with CS Operations to utilize metrics and data insights to continuously refine team engagement strategies and drive process efficiencies.
 </li>
 </ul>
 
 
 Risk Mitigation &amp; Escalation Management:
 
 
 
 Act as the escalation point for high-priority customer issues, providing strategic oversight, removing internal roadblocks, and ensuring prompt, satisfactory resolution by the team.
 
 <ul>
 <li>
 Oversee the team's execution of proactive retention strategies and collaborate closely with Sales and Renewals leadership to forecast and manage portfolio risk.
 </li>
 </ul>
 
 
 Cross-Functional Partnership &amp; Advocacy:
 
 
 <ul>
 <li>
 Serve as the advocate for the team's needs internally, actively partnering with peer managers and leadership across Product Management, Engineering, Technical Support, Renewals and Sales to secure resources and influence alignment.
 </li>
 <li>
 Provide regular, consolidated forecasts, updates, and business insights on portfolio performance and customer sentiment to senior leadership.
 </li>
 </ul>
 
 
 Required Qualifications and Skills
 
 
 
 
 Experience &amp; Management:
 
 
 <ul>
 <li>
 10+ years of total experience in Customer Success, Technical Account Management, Technical Support or a related customer-facing role, including 3+ years of direct people management experience leading a CSM or TAM team in a SaaS or enterprise software company.
 </li>
 <li>
 Strong technical understanding of data protection, backup and recovery, cloud data management, and cybersecurity concepts, sufficient to coach and challenge the team on technical engagement strategy.
 </li>
 <li>
 Exceptional coaching, mentoring, and team development skills.
 </li>
 <li>
 Excellent executive-level communication and presentation skills, with the ability to articulate strategy, risk, and team performance clearly to internal and external senior audiences.
 </li>
 </ul>
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Demonstrated ability to use Salesforce, Customer Success Platforms and business intelligence tools to manage team workflow, forecast results, and make data-driven decisions.
 </li>
 <li>
 Prior experience in defining and implementing Customer Success segmentation or scaling models is a plus
 </li>
 <li>
 Familiarity with cloud platforms (AWS, Azure, GCP) and experience driving Zero Trust security principles.
 </li>
 </ul>
 
 
</div>

Manager of Customer Success

ZEISS India

<div>
 
 ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports &amp; Cine Optics.
 
 
 
 
 
 ZEISS India has 3 production facilities, R&amp;D center, Global IT services and about 40 Sales &amp; Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS&rsquo; success story in India is continuing at a rapid pace.
 
 
 
 
 
 
 Purpose of this position / Position summary :
 
 
 
 Zeiss Vision Care in India is on a high growth trajectory. The Head of Customer Success, Last Mile Operations and Digitalization will play a pivotal role in driving Zeiss India&rsquo;s growth trajectory ensuring operational excellence, strong last mile execution, exceptional customer satisfaction and digital enablement across the commercial value chain. This position requires a strategic thinker with strong operational skills and a customer-centric mindset to support and scale the busi ness effectively. The incumbent will also spearhead the digital transformation of the Vision Commercial function. This role is central to enhancing visibility, optimizing performance, and rolling out digital tools that improve decision-making and sales team productivity.
 
 
 
 
 
 
 Primary duties and responsibilities :
 
 
 
 
 
 <ul>
 <li>
 
 Strategic Planning and Execution:
 
 </li>
 </ul>
 
 a. Develop and implement business strategies, plans, and procedures to support company&rsquo;s growth and objectives.
 
 
 b. Oversee operations to ensure efficiency, quality, and cost-effective management of resources.
 
 
 c. Oversee end-to-end operations including logistics, dispatch, inventory, customer service and CEF operations.
 
 
 d. Define and monitor customer experience metrics (NPS, SLA adherence, delivery performance) and implement continuous improvement programs.
 
 <ul>
 <li>
 
 Last Mile Operations &amp; Customer Experience:
 
 </li>
 </ul>
 
 a. Own last-mile operations covering delivery, installation, commissioning, service responsiveness, and on-ground issue resolution at customer locations.
 
 
 b. Design and strengthen last-mile operating models for metros, Tier 2/3 cities, and remote markets.
 
 
 c. Partner with logistics providers, service partners, and internal teams to ensure consistent service quality and turnaround times.
 
 
 d. Establish clear SLAs, escalation mechanisms, and governance frameworks for last-mile performance.
 
 
 e. Use customer feedback, service data, and root cause analysis to eliminate recurring last-mile pain points.
 
 
 f. Enable rapid support for new product launches, channel expansion, and key account servicing through robust last-mile readiness.
 
 <ul>
 <li>
 
 Customer Success Management:
 
 </li>
 </ul>
 
 a. Develop and implement customer success strategies to enhance customer satisfaction and loyalty.
 
 
 b. Lead customer service and support teams to ensure first-time-right resolution and proactive customer engagement.
 
 
 c. Lead customer service teams to ensure high satisfaction and issue resolution.
 
 
 d. Build operational capabilities to support business scale-up and new market expansion.
 
 
 e. Build a robust customer success strategy aligned with long-term business growth.
 
 <ul>
 <li>
 
 Digital Focus:
 
 </li>
 </ul>
 
 a. Identifying inefficiencies in operational processes and implementing technological changes that increase efficiency.
 
 
 b. Lead deployment and adoption of digital tools across the sales force to improve data access, performance tracking, and productivity.
 
 
 c. Champion the integration of CRM systems, sales apps, and dashboards to empower field teams with real-time data.
 
 
 d. Identify and streamline business processes to improve efficiency and reduce operational costs.
 
 
 e. Establish and monitor key performance indicators (KPIs) to track and report on operational and customer success performance.
 
 <ul>
 <li>
 
 Stakeholder Collaboration:
 
 </li>
 </ul>
 
 a. Work closely with internal and external stakeholders to ensure seamless service delivery and smooth operations.
 
 
 b. Partner with Sales, Supply Chain, Commercial Finance, Technology, and Operations leaders to ensure a seamless &ldquo;order-to-delivery-to-service&rdquo; experience.
 
 
 c. Establish strong governance frameworks for service quality, escalations, and continuous improvement.
 
 
 d. Influence senior stakeholders to align customer success priorities with business objectives.
 
 <ul>
 <li>
 
 Business Excellence and Capability Building :
 
 </li>
 </ul>
 
 a. Establish a structured approach to performance management, process optimization, and continuous improvement.
 
 
 b. Strong command of data analytics, KPI frameworks, and dashboard-based performance tracking. c. Build and mentor high-performing, customer-centric operations and service teams.
 
 
 d. Foster a culture of innovation and continuous improvement, encouraging the adoption of new technologies.
 
 
 
 
 
 
 Education requirements / Experience / Job Specifications :
 
 
 
 - Master&rsquo;s degree in business administration, Operations Management, or a related field.
 
 
 - Minimum of 12 years of experience in operations, with significant exposure to both HO and regional roles.
 
 
 - Proven track record of streamlining business processes and customer success functions.
 
 
 - Proven experience in end-to-end supply chain and last-mile operations, preferably in complex, distributed markets like India.
 
 
 - Strong understanding of end-to-end supply chain and last-mile operations.
 
 
 - Demonstrated capability in building and leading high-performing teams in operational or customer-facing domains.
 
 
 - Experience in sales operations or digital transformation roles; experience in healthcare, pharma, or FMCG a plus.
 
 
 - Proven track record in driving digital initiatives from concept to rollout.
 
 
 - Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
 
 
 - Excellent leadership and team management abilities.
 
 
 - Exceptional communication and interpersonal skills.
 
 
 - Ability to manage multiple projects and priorities in a fast-paced environment.
 
</div>

Head of Customer Success, Last Mile Operations and Digitalization(Vision Care)

Apsona

<div>
 
 Role Overview
 
 
 
 The Product Adoption Specialist is responsible for driving successful onboarding, enablement, and sustained adoption of Apsona products. This role partners closely with customers and internal teams to ensure users achieve measurable value through effective configuration, training, and ongoing usage of Apsona&rsquo;s capabilities across data management, reporting, automation, and document workflows.
 
 
 
 Key Responsibilities
 
 
 
 
 
 Customer Enablement &amp; Adoption
 
 
 
 
 <ul>
 <li>
 Lead customer onboarding, kickoff calls, and structured enablement sessions across Apsona products.
 </li>
 <li>
 Guide customers through end-to-end workflows including data imports, deduplication, reporting (SSR/MSR), scheduler, grids, document generation, and automation.
 </li>
 <li>
 Assess customer maturity and tailor enablement plans from foundational setup to advanced use cases.
 </li>
 <li>
 Identify adoption blockers early and proactively recommend solutions and best practices.
 
 
 </li>
 </ul>
 
 Product Expertise &amp; Solution Design
 
 
 
 <ul>
 <li>
 Act as a subject matter expert on Apsona functionality, permissions, and Salesforce integration.
 </li>
 <li>
 Design customer-specific solutions that align product capabilities with business outcomes.
 </li>
 <li>
 Validate configurations in sandbox and guide safe promotion to production environments.
 </li>
 <li>
 Advise on license usage, role-based access, and governance models.
 
 
 </li>
 </ul>
 
 Execution &amp; Delivery Excellence
 
 
 
 <ul>
 <li>
 Deliver high-quality, customer-ready sessions, documentation, and recordings.
 </li>
 <li>
 Ensure enablement deliverables are accurate, repeatable, and aligned with customer goals.
 </li>
 <li>
 Track progress against enablement milestones and adoption success criteria.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Partner with Implementation, Support, Product, and Sales teams to align on customer strategy.
 </li>
 <li>
 Share customer feedback, feature requests, and adoption insights with internal stakeholders.
 </li>
 <li>
 Support escalations by translating customer challenges into actionable product guidance.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Strong understanding of SaaS product adoption, customer enablement, or implementation roles.
 </li>
 <li>
 Hands-on experience with CRM platforms (Salesforce preferred).
 </li>
 <li>
 Ability to explain technical concepts in clear, business-friendly language.
 </li>
 <li>
 Experience delivering live training, workshops, or enablement sessions.
 </li>
 <li>
 Excellent planning, prioritization, and stakeholder communication skills.
 </li>
 <li>
 Customer-first mindset with strong problem-solving abilities.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 2-4 years of experience in Product Adoption, Customer Success, Implementation, Enablement, or Solutions Consulting within a SaaS environment
 </li>
 <li>
 Background in implementation consulting, customer success, or technical enablement.
 </li>
 <li>
 Familiarity with data management, reporting, automation workflows, and the ability to understand and execute JavaScript expressions for advanced use cases.
 </li>
 <li>
 Comfort working with sandbox vs production environments and change governance.
 
 
 </li>
 </ul>
 Skills: adoption,product adoption,automation,enablement,reporting,customer,onboarding
</div>

Product Adoption Specialist

Konecta

<div>
 
 
 Job Title:
 
 Program &amp; Customer Manager &ndash; Global Accounts
 
 
 
 Department/Function:
 
 Digital Operations/AI &amp; GenAI Services
 
 
 
 Location:
 
 Bangalore, India
 
 
 
 Reporting To:
 
 Head of Professional Services
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 Work Mode:
 
 Hybrid (3 days On-Site), Whitefield, Mahadevapura
 
 
 
 
 
 
 1. Role Summary
 
 
 
 The Program &amp; Customer Manager &ndash; Global Accounts acts as the central orchestrator for a premier, multinational client, overseeing all programs, projects, and services across regions. This role ensures tight alignment between the client&rsquo;s global strategy and local execution, drives revenue growth, manages cross-regional dependencies, and serves as the single point of accountability for end-to-end service delivery.
 
 
 Positioned within the business organization, the role carries ownership for customer outcomes, program governance, and people leadership across global delivery teams. The incumbent will play a critical role in scaling operations, strengthening delivery maturity, and building trusted, long-term client partnerships across markets.
 
 
 
 
 
 
 2. Key Responsibilities
 
 
 
 
 Global Program &amp; Account Leadership
 
 
 <ul>
 <li>
 Own end-to-end program oversight for a large, complex multinational account across all regions.
 </li>
 <li>
 Align client&rsquo;s global objectives with regional execution plans to ensure consistency, quality, and scalability.
 </li>
 <li>
 Manage the demand/supply equation for professional services resources in close alignment with the different global clients and Konecta delivery centres
 </li>
 <li>
 Manage the recruitment process and performance improvement plans for all professional services resources in close alignment with the global clients and Konecta local HR in the delivery centres
 </li>
 <li>
 Manage cross-regional dependencies, risks, and delivery interlocks across time zones.
 </li>
 <li>
 Drive revenue growth, account expansion, and operational scalability through strong program leadership.
 </li>
 <li>
 Support broader global program initiatives, ensuring alignment with evolving business and client goals.
 </li>
 </ul>
 
 
 Customer &amp; Relationship Management (C-Suite)
 
 
 <ul>
 <li>
 Build, manage, and sustain strong, long-term relationships with senior client stakeholders, including C-suite and executive decision-makers.
 </li>
 <li>
 Act as the primary escalation and governance owner for the client globally.
 </li>
 <li>
 organise and drive executive reviews, steering committees, and strategic discussions with client leadership.
 </li>
 <li>
 Translate client feedback into actionable priorities across delivery teams and regions.
 </li>
 </ul>
 
 
 People Leadership &amp; Experience (Business-Owned)
 
 
 <ul>
 <li>
 Own people leadership responsibilities for the global account across all regions.
 </li>
 <li>
 Regularly obtain structured and informal feedback on Konecta employees from
 
 client project managers and stakeholders
 
 .
 </li>
 <li>
 Drive consistent people experience, engagement, and performance standards across geographies.
 </li>
 <li>
 Identify early risks related to performance, engagement, or attrition and address them proactively with business leaders.
 </li>
 <li>
 Support onboarding, integration, and stabilization of teams during ramp-ups, transitions, and scale-ups.
 </li>
 </ul>
 
 
 Talent Scaling &amp; Operational Readiness
 
 
 <ul>
 <li>
 Lead workforce scaling initiatives across regions, including ramp-ups, onboarding coordination, training readiness, and production stabilization.
 </li>
 <li>
 Ensure timely and high-quality operational launches aligned to client commitments.
 </li>
 <li>
 Enable teams to meet productivity, quality, and delivery benchmarks consistently.
 </li>
 </ul>
 
 
 Governance, Execution &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Establish and drive strong global governance models, reporting cadence, and performance dashboards.
 </li>
 <li>
 Monitor delivery health, customer satisfaction, and people indicators to support data-driven decisions.
 </li>
 <li>
 Identify opportunities for continuous improvement across delivery, execution, and customer experience.
 </li>
 <li>
 Contribute to building scalable, resilient delivery models that support Konecta&rsquo;s long-term global growth.
 </li>
 </ul>
 
 
 Leadership &amp; Competencies
 
 
 <ul>
 <li>
 Strong leadership capability within matrixed organizations, with the ability to influence without direct authority.
 </li>
 <li>
 High level of business and commercial acumen.
 </li>
 <li>
 Excellent cross-cultural communication, interpersonal, and presentation skills.
 </li>
 <li>
 Fluency in English is essential; additional languages are an advantage.
 </li>
 <li>
 High emotional intelligence, sound judgment, and strong executive presence.
 </li>
 <li>
 Comfortable operating in fast-paced, complex, global environments.
 </li>
 </ul>
 
 
 
 
 
 3. Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Global account and program leadership
 </li>
 <li>
 Strong customer and executive stakeholder management
 </li>
 <li>
 Business and commercial acumen
 </li>
 <li>
 Ability to manage people outcomes within a business role
 </li>
 <li>
 Influence in matrixed, cross-functional environments
 </li>
 <li>
 Cross-cultural communication and executive presence
 </li>
 <li>
 Structured execution, governance, and risk management
 </li>
 <li>
 Data-driven decision-making and problem-solving
 
 
 </li>
 </ul>
 
 
 
 
 
 4. Education &amp; Experience Requirements Education
 
 
 <ul>
 <li>
 
 8+ years of experience
 
 in program management, account management, or customer-facing business leadership roles.
 </li>
 <li>
 Proven experience managing
 
 multinational or large, complex enterprise accounts
 
 across regions.
 </li>
 <li>
 Strong exposure to
 
 BPO, IT services, or professional services environments
 
 .
 </li>
 <li>
 Demonstrated success in scaling global programs, launching new delivery operations, and managing cross-regional teams.
 </li>
 <li>
 Prior experience working with
 
 US-based and global enterprise clients
 
 is mandatory.
 </li>
 <li>
 Commercial awareness and customer centricity
 </li>
 </ul>
 
 
 
 
 
 5. Tools / Systems Knowledge
 
 
 <ul>
 <li>
 Familiarity with global delivery, governance, and performance-tracking systems
 </li>
 <li>
 Exposure to customer engagement and stakeholder communication platforms
 </li>
 <li>
 Ability to leverage data and dashboards to monitor delivery health and outcomes
 </li>
 <li>
 Comfortable adapting to new tools and systems across global environments
 </li>
 <li>
 Experience working with enterprise program management and reporting tools
 </li>
 </ul>
 
 
 
 
 
 6. Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Customer satisfaction and stakeholder confidence across global accounts
 </li>
 <li>
 Achievement of program delivery milestones, timelines, and quality standards
 </li>
 <li>
 Revenue growth, account expansion, and margin adherence
 </li>
 <li>
 Stability, engagement, and performance of global delivery teams
 </li>
 <li>
 Effectiveness of cross-regional governance and issue resolution
 </li>
 <li>
 Timeliness and success of onboarding, ramp-ups, and project launches
 </li>
 <li>
 Proactive risk identification and mitigation
 </li>
 <li>
 Consistency in execution across regions and markets
 </li>
 <li>
 Churn, retention, and recruitment metrics
 </li>
 </ul>
 
 
 
 
 
 7. Additional Requirements
 
 
 <ul>
 <li>
 Willingness and flexibility for
 
 extensive international travel
 
 , including frequent travel to the
 
 United States
 
 .
 </li>
 <li>
 Ability to work across
 
 multiple time zones
 
 and support global stakeholders.
 </li>
 <li>
 Comfortable operating in
 
 ambiguous, fast-evolving environments
 
 with high ownership.
 </li>
 <li>
 Strong judgment in handling sensitive customer, delivery, and people-related matters.
 </li>
 <li>
 Ability to balance strategic thinking with hands-on execution.
 </li>
 <li>
 High levels of professionalism, confidentiality, and accountability.
 </li>
 </ul>
 
 
 
 
 
 About Konecta
 
 
 
 Konecta is a global leader in experience-driven solutions, combining human expertise with advanced digital and AI-enabled capabilities to transform customer and employee experiences. With a presence in over
 
 26 countries
 
 , more than
 
 120,000 professionals
 
 , and support in
 
 30+ languages
 
 , Konecta partners with organizations across industries to deliver tailored, end-to-end solutions that drive engagement, performance, and growth. The company operates with a strong commitment to innovation, collaboration, and making every connection meaningful, while redefining what&rsquo;s possible in the age of AI-powered experience management.
 
 
 
 
 
 
 Why Join Us?
 
 
 
 If you thrive in
 
 complex, global environments
 
 , enjoy orchestrating large-scale programs, and can balance
 
 customer expectations with execution excellence
 
 , Konecta offers a platform where you can make a visible, lasting impact.
 
 <ul>
 <li>
 Be the
 
 central owner for a premier, multinational global account
 
 , with real accountability and influence across regions and senior client stakeholders.
 </li>
 <li>
 Work with a
 
 global CX and digital services leader operating across 26+ countries
 
 , supporting some of the world&rsquo;s most recognized brands.
 </li>
 <li>
 Play a pivotal role in
 
 shaping global delivery, governance, and customer strategy
 
 , directly impacting revenue growth and long-term partnerships.
 </li>
 <li>
 Experience a culture that values
 
 ownership, decisiveness, and outcome-driven leadership
 
 , giving you the autonomy to lead from Day 1.
 </li>
 <li>
 Collaborate with diverse, high-performing teams across geographies, gaining unmatched exposure to
 
 global delivery models and executive engagement
 
 .
 </li>
 <li>
 Be part of Konecta&rsquo;s
 
 India growth journey
 
 , while operating at a truly global scale with opportunities for mobility and leadership visibility.
 </li>
 <li>
 Contribute to Konecta&rsquo;s evolution as the CX landscape advances-where
 
 scale, quality, technology, and people leadership
 
 come together to deliver differentiated outcomes for clients.
 </li>
 </ul>
</div>

Program Manager & Customer Manager– Global Accounts

Aptean India

<div>
 
 
 Job Title: Curriculum Consultant
 
 
 
 
 Location: Bengaluru, KA
 
 
 
 
 Job Type: Full-Time
 
 
 
 
 Shift Time: 5:00 pm to 2:00 am
 
 
 
 
 
 
 
 Summary
 
 :
 
 
 The Customer Training Consultant develops customer-facing training offerings derived from internal Professional Services learning assets. The role supports customer adoption, improves delivery efficiency, and contributes to revenue through structured training programs. This position collaborates with cross-functional teams to ensure training offerings align with customer needs and product capabilities.
 
 
 
 
 
 
 DUTIES AND RESPONSIBILITIES:
 
 
 
 Identifies internal training assets suitable for customer and partner use.
 
 
 Designs customer-facing learning journeys for end users, administrators, and technical teams.
 
 
 Develops training offerings, including course structure, learning outcomes, and delivery models.
 
 
 Adapts internal content to meet external audience needs and learning expectations.
 
 
 Partners with Product, Sales, Customer Success, and Marketing teams to support training positioning and demand.
 
 
 Defines course prerequisites, certification alignment, and post-training success metrics.
 
 
 Tracks training consumption, feedback, and performance metrics.
 
 
 Supports additional enablement initiatives as assigned.
 
 
 Design customer training offerings that improve product adoption while reducing reliance on Professional Services and Support teams
 
 
 Align customer training content with standard delivery processes to reinforce best practices post-implementation
 
 
 Develops customer training offerings as part of the global Professional Services enablement strategy.
 
 
 
 
 
 
 
 Work Experience
 
 
 
 
 Approximately 3&ndash;5 years of relevant experience in customer enablement, training, or enterprise software education.
 
</div>

Curriculum Consultant

Amazon

<div>
 
 Description
 
 
 
 Do you have a passion for consumer products? Do you want to build a business from the ground up? Do you have proven analytical capabilities, exceptional communication, Marketing &amp; Project management skills, and the ability to multi-task and thrive in a fast-paced environment? If yes, you should consider Amazon Private Brands.
 
 
 We are seeking an experienced Marketing Manager to lead marketing initiatives for the Private Label business in India. This role will be responsible for driving customer acquisition, engagement &amp; lifecycle management, building brands, improving their discoverability, drive performance marketing, launch &amp; build new products and drive revenue growth through strategic marketing campaigns. It&rsquo;s a role that combines data generated insights and understanding customers to ensure we deliver the best experience for our customers.
 
 
 Key job responsibilities
 
 
 Are you excited by the challenge and sense of ownership that comes from leading Brand Building and projects at Amazon scale? Do you enjoy working in an entrepreneurial environment, solving evolving customer needs, impacting business through multiple marketing interventions and solving traffic problems by delivering innovative solutions? If so, then you are at the right place.
 
 
 <ul>
 <li>
 Develop and execute comprehensive marketing strategies for Private Brands across India marketplace
 </li>
 <li>
 Drive cross-functional collaboration with category teams, merchandising, agencies, sourcing and business intelligence to maximize all traffic levers
 </li>
 <li>
 Define and track key performance metrics ( traffic, conversion, customer acquisition, Brand Health, New Launch success metrics, Performance marketing metrics etc.) and deliver against ambitious targets and situations
 </li>
 <li>
 Detailed data analysis to understand improvements in traffic, improve ROI and ensure we maximize every lever in driving traffic to our brands.
 </li>
 <li>
 Strategize multiple AMS campaigns through data drive approaches and insights.
 </li>
 <li>
 Bar Raising the entire product customer experience through detail page features, packaging and customer experience improvement across all touch points
 </li>
 <li>
 Develop targeted messages based on the key value propositions and use cases.
 </li>
 <li>
 Work with the product managers to define necessary product/service improvements and new areas for innovation
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of professional non-internship marketing experience
 </li>
 <li>
 Experience using data and metrics to drive improvements
 </li>
 <li>
 Experience with marketing strategies in online and mobile channels
 </li>
 <li>
 Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
 </li>
 <li>
 Experience building, executing and scaling cross-functional marketing programs
 </li>
 <li>
 Experience using Microsoft Excel to manipulate and analyze data
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 MBA
 </li>
 <li>
 Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs
 </li>
 <li>
 Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - BLR - DTA
 
 
 Job ID: A3154151
</div>

Marketing Manager, IN Private Brands

Meesho

<div>
 
 About The Team
 
 
 
 Product Management in Meesho closely resembles our rapacious growth. Because we obsess over understanding customer behaviour, we&rsquo;ve been able to carve out an e-commerce niche in Tier 2/3/4 towns in Bharat. Our business growth is testimony to a singular focus on how we think of &lsquo;product&rsquo; for our unique customers - ones that have barely shopped online, but are now able to because of Meesho.
 
 
 Fun fact: Nearly 5% of India&rsquo;s households shop with us. 😉
 
 
 As a Group Product Manager in our team, you will collaborate with Developers, Product Managers, Designers, Data Scientists, and Engineers. We are driven by a &lsquo;user-first&rsquo; mindset. We have a strong bias for action. Above all, our PMs are driven by impact, not features. We drive &lsquo;problem discovery&rsquo; &amp; delivery - not only obsess over &ldquo;what to build&rdquo;, but execute with rigour to create impact.
 
 
 But there&rsquo;s more &ndash; we love to have fun as much as we love to work hard. From movie buffs, to sportspersons, we have a super cool team. So, if a game of badminton after a day of brainstorming at work sounds like something you would love to do, then join us!
 
 
 
 About The Role
 
 
 
 We are looking for the right person to lead our talented bunch of Product Managers, Senior Product Managers and Product Analysts. As our Group Product Manager, you will further act as a cross-functional leader. You will influence senior stakeholders across teams such as Engineering, Design, Category Management, Marketing, Operations, and Finance to bring a new product to life.
 
 
 
 What Will You Do
 
 
 
 <ul>
 <li>
 Define a compelling product vision and strategy for your Org, and influence other functional leaders/teams
 </li>
 <li>
 Adopt a structured approach to identify what problems need to be solved first and break them down into smaller chunks
 </li>
 <li>
 Facilitate a process to come up with the best technology-led ideas to solve the prioritised problems
 </li>
 <li>
 Experiment with multiple ideas and test them using MVPs, prototypes, etc.
 </li>
 <li>
 Ensure high product quality through processes such as user acceptance testing, dogfooding, etc.
 </li>
 <li>
 Create a go-to-market plan working with business/marketing stakeholders to maximise product success
 </li>
 <li>
 Define product metrics for your area, and track them continuously
 </li>
 <li>
 Identify usage patterns and come up with action plans to move metrics in the right direction
 </li>
 <li>
 Create a product roadmap that has at least a 3-month forward-looking view of solutions to key customer/business problems
 </li>
 <li>
 Lead, mentor and coach a direct team of Product Managers and Product Analysts
 
 
 
 </li>
 </ul>
 
 What You Will Need
 
 
 
 <ul>
 <li>
 8+ years of work experience
 </li>
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 At least 6+ years experience in product management in a tech-led company (consumer internet experience preferred)
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 Exceptional problem-solving skills based on &lsquo;first principles&rsquo; thinking
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 Good understanding of technology
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 Familiarity with product management processes such as A/B experimentation
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 Experience of having managed a direct reporting team of product managers
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 </ul>
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Group Product Manager

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