customer service representative Jobs in Pakistan

customer service representative

customer support representative Jobs in Pakistan

customer support representative

customer sales representative Jobs in Pakistan

customer sales representative

customer support executive Jobs in Pakistan

customer support executive

customer success specialist Jobs in Pakistan

customer success specialist

customer support specialist

HR Ways

Hiring a Customer Support Specialist - ﻿Lahore (Onsite)About the Company:An innovatice and dynamic Game Development , outsourcing and consulting company having vast ﻿experience ﻿&amp; success in building Dedicated Development Teams of different sizes for international customers.Role Overview:We're looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You'll be the first point of contact for Efani customers &mdash; answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.This is a non-sales role, focused on support, troubleshooting, and client satisfactionKey Responsibilities<ul><li>Answer inbound calls, chats, and emails from Efani customers promptly and professionally.</li><li>Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.</li><li>Maintain a calm, polite, and confident tone &mdash; always representing Efani's premium image.</li><li>Accurately record customer interactions and resolutions in the CRM/support system.</li><li>Escalate complex or technical issues to internal specialists when needed.</li><li>Collaborate with the operations and engineering teams to improve customer experience.</li><li>Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.</li></ul>Ideal Background<ul><li>2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).</li><li>Fluent English with a clear, neutral, or American accent &mdash; tested during interview.</li><li>Confident on the phone and able to de-escalate challenging situations.</li><li>Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).</li><li>Excellent written communication for chat and email support.</li><li>Stable internet, quiet workspace, and professional audio setup for call handling.</li></ul>KPIs / Success Metrics<ul><li>Average response &amp; resolution time</li><li>Customer satisfaction (CSAT) or NPS score</li><li>Call quality and professionalism ratings</li></ul>Adherence to support scripts and SOPsWhat we offer<ul><li>Tax free Salary</li><li>Flexible working hours</li></ul>﻿﻿﻿Other Details:﻿Experience: 2 to 5 years Location: Phase 8, Lahore Wordking days &amp; timings: Monday to Friday (12 pm to 8 pm)Job Type: Full-timeWork Location: In person

Customer Support Specialist

ScrumAD Private Limited

We are looking for a Technical CRM Support Specialist to join our growing team. This is a full-time, on-site night shift role supporting US-based clients. we are Located in DHA 2 Islamabad. we donot provide transport facility or Remote working option.The ideal candidate should have a Computer Science / IT background, excellent English communication skills, and the ability to analyze technical issues and provide effective solutions.You will work directly with international clients via email, chat, and phone calls, helping them resolve technical and CRM-related issues while ensuring a high level of customer satisfaction.This role is ideal for someone who is analytical, solution-oriented, and comfortable working in a fast-paced technical support environment.Key Responsibilities<ul><li>Provide technical support to US clients through email, chat, and phone</li><li>Troubleshoot CRM, software, and technical issues efficiently</li><li>Identify problems by analyzing client queries and system behavior</li><li>Provide clear and professional communication while assisting clients</li><li>Document issues, troubleshooting steps, and resolutions in the system</li><li>Collaborate with internal teams when escalation is required</li><li>Manage multiple support requests simultaneously</li><li>Continuously learn about product updates and system improvements</li><li>Maintain high customer satisfaction and response quality</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field</li><li>Excellent English communication and comprehension skills</li><li>Minimum 1 year experience in Technical Support / CRM Support / Customer Support</li><li>Strong problem-solving and analytical thinking ability</li><li>Experience supporting clients via email, chat, and calls</li><li>Ability to understand technical issues quickly and propose solutions</li><li>Strong multitasking and time management skills</li><li>Ability to work independently and within a team environment</li><li>Fast learner with ability to adapt to new tools and systems</li></ul>Preferred Skills<ul><li>Experience working with CRM systems (HubSpot, Salesforce, Zoho, etc.)</li><li>Experience supporting international clients (especially US clients)</li><li>Knowledge of ticketing systems or help desk software</li><li>Basic understanding of web technologies, APIs, or databases</li></ul>if you think you are a good fit for this role feel free to share your cv on whatsapp0331-9867842 or email your cv at hr@scrumad.comPay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Describe a situation where you helped a client in resolving a technical problem.</li><li>how would you explain a technical issue to a non-technical person?</li></ul>Work Location: In person

HRC Recruitment

About the Opportunity:We are building a high-performance team to support a fast-growing US-based medical practice. This is not a typical customer support role &mdash; we are looking for individuals who operate with precision, professionalism, and ownership.If you understand urgency, can handle patients with empathy while maintaining efficiency, and thrive in a structured environment, this role is for you.Core Responsibilities:Manage patient scheduling with accuracy and efficiencyDeliver a premium patient experience through calls, texts, and follow-upsMaintain and update Electronic Health Records (EHR) with complete attention to detailManage internal tracking systems, worksheets, and operational workflowsCoordinate seamlessly with clinical and administrative teamsHandle patient inquiries with clarity, confidence, and professionalismEnsure zero-drop communication and strong follow-through on all tasksWhat We&rsquo;re Looking ForProven experience in customer support (Healthcare experience is a strong advantage)Familiarity with EHR systems and structured workflowsExceptional English communication skills (neutral accent preferred)High level of discipline, reliability, and accountabilityAbility to multitask without compromising accuracyComfortable working US night shiftsPreferred Profile:Experience working with US-based medical practicesStrong understanding of patient handling and service standardsProficiency in Google Sheets / ExcelFast learner with a &ldquo;get it done right&rdquo; mindsetWhat Sets This Role Apart:Work directly with a US-based medical practicePerformancedriven environment with real growth potentialCompetitive, above-market compensation for the right candidateOpportunity to be part of a foundational team with long-term upsideWorking Hours: Night Shift (US Based)Premium Salary + Performance-Based IncentivesPay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Abacus Outsourcing

Job DescriptionProject Overview: Developed and managed customer support operations for a FinTech platform, with a focus on delivering seamless financial service experiences through multi-channel support. The project was designed to reflect how modern digital banks efficiently handle customer inquiries, transaction issues, and account-related concerns while maintaining high service standards.Objectives:<ul><li>Provide prompt and accurate resolution of customer issues related to digital banking services.</li><li>Ensure seamless customer interactions across calls, emails, and live chat channels.</li><li>Maintain well-structured records of customer interactions for operational transparency.</li><li>Enhance customer satisfaction through proactive problem-solving and service excellence.</li></ul>Key Responsibilities:<ul><li>Handled customer inquiries related to FinTech services, including digital payments, fund transfers, account access, and transaction-related issues.</li><li>Responded to customer requests via multiple communication channels, including calls, email, and live chat.</li><li>Investigated and resolved issues such as failed transactions, account verification challenges, and payment delays.</li><li>Maintained accurate and detailed documentation of customer interactions and resolutions within the CRM system.</li><li>Collaborated with internal teams, including technical, compliance, and payment operations, to ensure efficient issue resolution.</li><li>Adhered to a customer-first approach aligned with digital banking support standards.</li></ul>Compensation &amp; Benefits:<ul><li>Salary: Attractive and market-competitive</li><li>Schedule: 5 days a week</li><li>Timings: Fixed US shift</li><li>Benefits: Medical coverage and US holiday observance</li></ul>Pay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Specialist- FinTech

Vizteck Solutions

Job Description:We are looking for an Inbound Sales Executive with at-least 1 year for a UK based campaignResponsibilities:<ul><li>Handle inbound Customer Calls.</li><li>Customer Service</li><li>Closing Customers.</li><li>Maintaining relationship with B2B customers.</li><li>Resolve Customer Issues and Complaints.</li><li>Must be able to communicate with customers via phone, email, and chat.</li><li>Maintain Data in companies internal CRM, hubspot and Excel Sheets</li></ul>Requirements:<ul><li>UK experience is preferable.</li><li>Customer Service Experience is required</li><li>Minimum Bachelors Degree (16 year of education)</li><li>Excellent English Written and verbal communication</li><li>Tech-savvy with the idea to use software systems/CRMs</li><li>Able to work in UK business timings</li></ul>What we offer:<ul><li>Market Competitive Salary</li><li>Medical Coverage</li><li>Comprehensive Bonus Structure</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs110,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Sales: 1 year (Preferred)</li></ul>Work Location: In person

Sales & Customer Support Specialist

TGT Nexus Pvt Ltd

Key Responsibilities:<ul><li>Handle customer queries via calls, chat, and email</li><li>Provide accurate information and resolve customer concerns</li><li>Maintain a high level of professionalism and customer satisfaction</li><li>Record and track customer interactions</li><li>Coordinate with internal teams for issue resolution</li></ul>Requirements:<ul><li>Excellent communication skills (verbal and written)</li><li>Strong problem-solving abilities</li><li>Ability to handle pressure and manage multiple queries</li><li>Basic computer skills and familiarity with CRM tools (preferred)</li><li>Prior experience in customer support is a plus</li></ul>Pay: Rs35,000.00 - Rs65,000.00 per monthWork Location: In person

We’re Hiring: Customer Support Specialist (Night Shift)

United Sol (Pvt.) Ltd

We are hiring a Customer Sales &amp; Support Specialist for our UAE-based client, PitStopArabia.com, for their Islamabad office.Location: I-9/3, Islamabad (onsite)Full-Time PermanentBase salaries start at 90,000 PKR a month, depending upon experience, with On Target Earnings. Typical take home compensation after completion of probation period is upwards of PKR 180,000 monthlyConfirmed employees also get medical cover and lunch is provided by the company.About PitStopArabia.comPitStopArabia.com is the leading online tyre retailer in the UAE and one of the nation&rsquo;s most successful e-commerce businesses. Founded in 2015, the business has disrupted the UAE&rsquo;s automotive sector through its easy tyre fitting process, offering customers excellent service and affordable prices from all leading tyre manufacturers.We are a design and customer experience led business and aim for our web platform and brand to stand out ahead of our competitors. We pride ourselves on a Build-Measure-Learn methodology which is accompanied by harnessing our data to get to the right solution quickly.Job descriptionAt PitStopArabia.com, customers are at the heart of our business. Nowhere is this more relevant than in the Customer Success Team where we are the face of the PitStopArabia.com brand. Our aim is to deliver world-class interactions whilst always placing our customers at the center of everything that we do.As a member of the customer care team, you will provide support to our customers during their purchasing journey ensuring their needs are met and advocate the brand of PitStopArabia.com.Engaging with our customers through our many contact channels you will also liaise with our installer network partners and suppliers to ensure we get it right, every time.If you have a passion for doing the right thing, want to be part of wonderful team culture and have the imagination to do something that little different then we want to speak to you.Our Values<ul><li>Integrity: Acting ethically and transparently in all business dealings, prioritizing doing the right thing over personal gain</li><li>Innovation: Pushing past the status quo with bold and progressive ideas. Being curious and challenging deeply ingrained assumptions and traditional methods.</li><li>Accountability: Owning the decisions made and their outcomes.</li><li>Honesty: Being upfront and forthcoming with information, insights, and processes.</li><li>Respect: Treating all employees, clients, customers, and stakeholders with dignity and worth &ndash; no matter their background, position, or opinions.</li><li>Excellence: Pushing boundaries to achieve the highest quality results taking pride in the work.</li></ul>Operational Duties:<ul><li>Ensuring our customers have a smooth and effortless journey from Purchase to Installation.</li><li>Driving tyres sales and customer satisfaction by responding to motorists who reach out to PitStopArabia.com via our contact channels such as email, phone, social, live chat, and WhatsApp.</li><li>Converting inquiries into sales by providing advice on tyre selection and availability to customers</li><li>Proactively contacting customers who may have ordered the wrong tyres assisting them to find a more suitable solution and supporting in selecting a suitable alternative.</li><li>Liaising closely with our Installer Network and Supply chain teams.</li><li>Dealing with Installer deliveries and ensuring that tyres have arrived in time for fittings.</li><li>Where installers are unable to support with preferred fitting times and dates, working with the customer, suppliers, and installers to find the best resolution based on their circumstances.</li><li>Contacting customers to advise on delays with orders and working to find a solution for them.</li><li>Working with couriers or suppliers to resolve issues where deliveries are signed for but have not arrived.</li><li>Raising Purchase Orders, Claims, and various other items.</li><li>Solutions focused approach to handling complaints ensuring they are resolved quickly and restore the customers' relationship with us.</li></ul>Required Profile:Education:<ul><li>Minimum 14 years of schooling.</li></ul>Language:<ul><li>Proficient in English. Arabic language a plus</li></ul>Skills Required:<ul><li>Excellent communication skills, able to communicate through phone (both inbound and outbound), email, webchat, and social media. &ndash; with a love for customer care</li><li>Passionate about excelling in sales with excellent closing skills</li><li>Organization skills, being able to balance own workload is necessary &ndash; ability to multi-task.</li><li>Ability to problem solve effectively and generate solutions to solve customers&rsquo; issues.</li><li>Active listening and understanding ensuring an excellent customer journey.</li><li>Willingness to work proactively and as part of a team.</li></ul>Experience Required: Mid-level<ul><li>Minimum 5 year&rsquo;s experience of working in a customer-facing role is essential.</li><li>Minimum 3 years experience as a Sales closer with consistent history of converting warm leads to sales</li><li>Contact Centre experience is preferable with a role in an Omni-channel Contact Centre being advantageous.</li><li>Knowledge or a keen interest in the motor or tyre industry is preferable but not essential.</li><li>Interested in a future career development with us.</li></ul>If you think you'd be a good fit, please apply here, or share your CV at career@unitedsol.net!Job Type: Full-timeWork Location: In person

Customer Sales & Support Specialist

Explore 4688+ Customer support specialist in Pakistan this April. Find roles across top companies and apply now to boost your career.

4688 customer support specialist jobs In Pakistan

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist- FinTech

Sales & Customer Support Specialist

We’re Hiring: Customer Support Specialist (Night Shift)

Customer Sales & Support Specialist