lmon drms systems engineer (engineer systems 1)

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cybersecurity analyst - remote Jobs in Norfolk

cybersecurity analyst - remote

information systems security engineer Jobs in Norfolk

information systems security engineer

lmon drms systems engineer (engineer systems 1) Jobs in Norfolk

cybersecurity system administrator

Raventek Solution Partners

<div>Description:
<p><b>
Job Title:</b> Cybersecurity System Administrator</p><p><b>
Department: </b>Operations &ndash; Services</p><p><b>
Reports To: </b>RavenTek Program Manager</p><p><b>
Location:</b> Norfolk, VA (must live within driving distance)</p><p><b>
Schedule: </b>Monday &ndash; Friday</p><p><b>
Hours: </b>Full-time, 40-hours/week</p><p><b>
FLSA Status: </b>Salary, Exempt</p><p><b>
Clearance: </b>Ability to obtain Secret clearance</p><p><b>
Position Summary</b></p><p>
The Cybersecurity System Administrator provides system administration and cybersecurity support services, assisting with day-to-day operations under the guidance of senior technical staff. This role supports continuous monitoring, vulnerability management, endpoint security, and compliance activities to maintain system availability and security posture. The Cybersecurity System Administrator collaborates with cybersecurity personnel, engineers, and stakeholders to support operational effectiveness, ensure adherence to security requirements, and maintain system integrity. The performance of this position is key to RavenTek's performance on the contract, and therefore RavenTek's mission to support the customer.</p>
Requirements:
<p><b>
Essential Duties and Responsibilities</b></p><ul><li>
Operate and maintain vulnerability scanning infrastructure using ACAS.</li><li>
Schedule and execute authenticated and non-authenticated scans across network environments.</li><li>
Generate and analyze vulnerability scan reports to support remediation efforts.</li><li>
Monitor endpoint security tools including Trellix, Symantec Endpoint Security, and Microsoft Defender for Endpoint (MDE).</li><li>
Assist with endpoint agent installation, updates, and policy enforcement.</li><li>
Respond to malware and endpoint security alerts following established procedures.</li><li>
Ensure endpoint compliance with applicable security baselines and standards.</li><li>
Assist with implementation of DISA STIGs using provided checklists and tools.</li><li>
Support Risk Management Framework (RMF) activities throughout the system lifecycle.</li><li>
Support inspections, audits, CCRIs, and cybersecurity assessments.</li><li>
Provide status updates on assigned tasks and remediation activities.</li><li>
Participate in change management and operational meetings as required.</li><li>
Follow documented processes, escalation paths, and security procedures.</li><li>
Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period.</li><li>
Submit Monthly Status Reports on a regular basis, as required.</li><li>
Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly.</li><li>
Complete required compliance training as assigned.</li><li>
Other duties as assigned.</li></ul><p><b>
Knowledge and Critical Skills</b></p><ul><li>
Familiarity with ACAS and vulnerability management processes.</li><li>
Knowledge of DISA STIGs and cybersecurity compliance requirements.</li><li>
Ability to follow technical procedures and security policies.</li><li>
Strong organizational, communication, and problem-solving skills.</li></ul><p><b>
Education &amp; Work Experience</b></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Cybersecurity, Computer Science, or related field.</li><li>
Relevant experience supporting system administration or cybersecurity operations preferred.</li></ul><p><b>
Certifications, Licenses</b></p><ul><li>
DoD 8570/8140 certification (e.g., Security+) required.</li></ul><p><b>
Special Requirements</b></p><ul><li>
Must be able to obtain and maintain Secret level clearance.</li></ul><p><b>
Work Environment</b></p><p>
Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis.</p><p><b>
Physical Demands</b></p><p>
To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential.</p><p><b>
ADA: </b>RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.</p><p><b>
EEO/AA: </b>RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.</p><p><i>
This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.</i></p></div>

Cybersecurity System Administrator

Sentara

<div><b>Department and Name:</b> Cyber &ndash; SecOps &amp; BISO- Consolidated Hospital Support<br>
<b>Physical Location:</b> Norfolk, VA<br>
<b>Location Type:</b> Remote<br>
<b>Employment Status:</b> Regular-Full time<br>
<b>Shift:</b> First (Days)<br>
<b>Posted Date:</b> March 11, 2026</div>
<br><div><div><div><h2 class="jobSectionHeader"><b>Job Overview</b></h2></div><div><div><div>
<div><h1 class="jobSectionHeader"><b>Sentara is hiring for a Cybersecurity Analyst!</b></h1>
<p>This position is fully remote!</p>
<h1 class="jobSectionHeader"><b>Overview</b></h1>
<p>Responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases. Possesses a key certification(s) or other credential(s) which is determined central to the systems or applications supported.</p>
<p>An Experienced Professional applies practical knowledge of job areas typically obtained through advanced education and work experience.</p>
<p>Responsibilities typically include:</p>
<ul><li>Works independently with general supervision.</li></ul>
<ul><li>Problems faced are difficult but typically not complex.</li></ul>
<ul><li>May influence others within the job area through explanation of facts, policies, and practices.</li></ul><br>
<p><b>Position Summary:</b><br>
Our Cybersecurity Analyst role specializes in Security Orchestration Automation &amp; Response (SOAR), Incident Response, Endpoint Detection &amp; Response (EDR), and Security Information and Event Management (SIEM). In this critical role, you will help protect sensitive patient and organizational data by proactively detecting, analyzing, and responding to cybersecurity threats, leading the development and implementation of a customized SOAR solution to automate and streamline security operations, while ensuring compliance with HIPAA and healthcare regulations. This position requires participation in a 24/7 on-call rotation to respond promptly to security incidents.</p>
<p><b>Key Responsibilities:</b></p>
<ul><li>Design, develop, and maintain a customized SOAR solution that automates incident detection, analysis, triage, containment, and reporting.</li>
<li>Collaborate with stakeholders to identify repetitive security tasks suitable for SOAR automation, improving efficiency and consistency in security operations.</li>
<li>Integrate SOAR workflows with existing EDR, SIEM, and other critical platforms to enhance visibility and rapid response capabilities.</li>
<li>Continuously tune SOAR playbooks to adapt to emerging threats, regulatory changes, or improvements in threat intelligence.</li>
<li>Monitor all platforms for security incidents, leveraging SOAR for rapid, orchestrated response.</li>
<li>Lead and support incident response efforts&mdash;from identification and analysis to containment, eradication, and recovery&mdash;with a focus on safeguarding Protected Health Information (PHI) and ensuring minimal impact to patient care.</li>
<li>Analyze logs, forensic data, and network traffic across a complex healthcare IT environment.</li>
<li>Develop and tune SIEM correlation rules, alerts, and integrated SOAR workflows to detect and respond to threats.</li>
<li>Serve as part of a 24/7 on-call rotation, responding rapidly to incidents and escalations as they arise, including after-hours and weekends.</li>
<li>Ensure incident handling and SOAR-driven automation align with HIPAA and all relevant regulations; participate in incident debriefs and continuous improvement initiatives.</li>
<li>Collaborate with clinical, IT, compliance, and third-party vendors to assess risk and remediate vulnerabilities across critical systems and devices.</li>
<li>Document incident response and SOAR automation actions in detail, maintaining records for legal, compliance, and audit purposes.</li>
<li>Participate in healthcare-specific threat hunting, vulnerability assessments, and security exercises to strengthen organizational resilience.</li>
<li>Maintain current knowledge of emerging cyber threats, SOAR technologies, vulnerabilities, and regulatory changes that could impact healthcare operations.</li>
</ul><p><b>Required Skills and Qualifications:</b></p>
<ul><li>Bachelor&rsquo;s degree in Cybersecurity, Computer Science, IT, or a related field; or equivalent experience.</li>
<li>3+ years of experience in a SOC, incident response, health IT cybersecurity, or SOAR engineering role.</li>
<li>Excellent proficiency in Python</li>
<li>Proven experience with SOAR implementation, EDR tools, and SIEM solutions, with preference for healthcare environments.</li>
<li>Familiarity with HIPAA and healthcare risk management practices.</li>
<li>Strong communication, teamwork, and documentation skills; able to communicate effectively with technical and clinical stakeholders.</li>
<li>Availability to participate in a 24/7 on-call rotation and respond to security incidents outside of standard business hours.</li>
<li>Relevant certifications (CISSP, CEH) are preferred.</li>
</ul><h1 class="jobSectionHeader"><b>Minimum Education Qualifications</b></h1>
<ul><li><p>3 years of relevant experience with a degree (Required)</p>
</li></ul><p>or</p>
<ul><li><p>5+ years of relevant experience without a degree (Required)</p>
</li><li><p>Experience in lieu of a Bachelor&rsquo;s Degree</p>
</li></ul><h1 class="jobSectionHeader"><b>Certification/Licensure</b></h1>
<ul><li><p>Relevant certifications (CISSP, CEH) are preferred.</p>
</li></ul><h1 class="jobSectionHeader"><b>Minimum Experience Qualifications</b></h1>
<ul><li><p>3 to 5+ years of relevant experience</p>
</li></ul><p>We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $80,204.80 &ndash; $133,681.60. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.</p>
<p>Talroo-IT, #LI-DS1, #Indeed, #Dice, #Monster</p>
<p>Keywords: Incident response (SOC), end point detection (EDR), cybersecurity analyst, SIEM, CISSP, CEH, SOAR, Python, healthcare</p>
</div></div></div></div></div><div><div><h2 class="jobSectionHeader"><b>About Us</b></h2></div><div><div>
<p>Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission &ndash; &ldquo;we improve health every day.&rdquo; Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina including 10 hospitals with the prestigious Magnet&reg; recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety, and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), was recognized by Forbes as &ldquo;America&rsquo;s Best-In-State Employer&rdquo; (2024), &ldquo;Best Employer for Veterans&rdquo; (2022, 2023), and &ldquo;Best Employer for Women&rdquo; (2020), and named to IBM Watson Health&rsquo;s &ldquo;Top 15 Health Systems&rdquo; (2021, 2018).</p>
<p>Learn more (Opens in a new tab)</p></div></div></div></div>

Cybersecurity Analyst - Remote

MANTECH

<div><p><b>MANTECH</b> seeks a motivated, career and customer-oriented <b>Information Systems Security Engineer</b> to join our team onsite in<b> Norfolk, Virginia.</b></p><p></p><p>
In this role you will support our US Navy customer with RMF package development and maintaining compliance throughout the RMF lifecycle</p><p></p><p><b>
Responsibilities include but are not limited to:</b></p><ul><li><p>
Develop cybersecurity best practices, plans and procedures to support assessment &amp; authorization (A&amp;A) efforts for Navy Enterprise Tactical Training Network (NETTN) enclaves and systems.</p></li><li><p>
Provide hardware and software configuration baseline updates for NETTN enclaves systems as well as Navy Training Baseline (NTB) software configuration deliveries.</p></li><li><p>
Work with RMF Package escalation process and procedures.</p></li><li><p>
Work with Enterprise Mission Assurance Support Service (eMASS) plan of action and milestones (POA&amp;Ms) for ongoing and closed findings.</p></li></ul><p></p><p><b>
Minimum Qualifications:</b></p><ul><li><p>
A Bachelors degree with a 5+ years of experience in developing and/or supporting a large US Navy program or 10+ years of experience in lieu of degree.</p></li><li><p>
Experience working with Defense Information Assurance Certification and Accreditation Process (DIACAP), Risk Management Framework (RMF), National Institute Standards and Technology (NIST), and other federal guidelines.</p></li><li><p>
Computing Environment/Operating System (CE/OS) certifications (Preferably VMware, Linux and/or Microsoft Windows 2022)</p></li><li><p>
DoD Information Assurance Technician (IAT)-I level Certification or above.</p></li><li><p>
Ability to travel in CONUS as needed up to Up to 25%</p></li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li><p>
Experience utilizing assessment tools (e.g., ACAS, SCAP, HBSS) and RMF process tools (e.g., MCCAST, eMASS, eArcher, VRAM and DITPR-DON/DADMS) preferred.</p></li><li><p>
CISSP certifications</p></li></ul><p></p><p><b>
Clearance Requirements:</b></p><ul><li><p>
Must be a US Citizenship with an active TS/SCI clearance.</p></li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li><p>
Must be able to remain in a stationary position 50%.</p></li><li><p>
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.</p></li><li><p>
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc</p></li></ul></div>

Information Systems Security Engineer

Mothers Helper Home Care LLC

<p><b>Mother&rsquo;s Helper Home Health Agency</b><br/><b>Norfolk, Virginia</b><br/><b>Pay:</b> $16 &ndash; $21 per hour<br/><b>Schedule:</b> Full-Time (30&ndash;40 hours per week)</p><p><b>Position Overview</b></p><p>Mother&rsquo;s Helper Home Health Agency is seeking a highly organized and experienced Executive Administrative Assistant with prior experience in the medical or healthcare field to support executive leadership and assist with the daily operations of our growing home health agency.</p><p>The ideal candidate will be professional, detail-oriented, and experienced in healthcare administrative operations, including medical documentation, scheduling, compliance records, and communication with healthcare professionals and patients.</p><p>This role requires someone who can manage multiple responsibilities, maintain strict confidentiality, and provide administrative leadership support while ensuring smooth office operations.</p><p><b>Key Responsibilities</b></p><p><b>Executive Administrative Support</b></p><ul><li>Provide administrative support to the Administrator and leadership team</li><li>Manage executive calendars, appointments, and meetings</li><li>Prepare reports, correspondence, and internal documents</li><li>Maintain confidential executive and personnel records</li></ul><p><b>Healthcare Administrative Support</b></p><ul><li>Assist with medical documentation and patient record management</li><li>Support patient intake documentation and filing</li><li>Maintain compliance records and personnel documentation</li><li>Assist with preparation of regulatory and licensing documentation</li></ul><p><b>Office Operations</b></p><ul><li>Coordinate scheduling for staff, meetings, and trainings</li><li>Answer phones and respond to inquiries from patients, families, and staff</li><li>Maintain organized electronic and physical filing systems</li><li>Assist with HR and payroll documentation as needed</li></ul><p><b>Communication &amp; Coordination</b></p><ul><li>Serve as a liaison between leadership, clinicians, caregivers, and external partners</li><li>Assist with onboarding documentation for new employees</li><li>Support coordination of agency trainings and compliance activities</li></ul><p><b>Required Qualifications</b></p><p>✔ Previous experience in a medical or healthcare administrative role (Required)<br/>✔ Minimum 2 years administrative experience<br/>✔ Strong knowledge of medical office procedures and documentation<br/>✔ Excellent organizational and time management skills<br/>✔ Proficiency in Microsoft Office, Google Workspace, and electronic documentation systems<br/>✔ Ability to maintain HIPAA compliance and confidentiality<br/>✔ Strong written and verbal communication skills</p><p><b>Preferred Qualifications</b></p><p>✔ Experience working in home health, home care, or healthcare agency settings<br/>✔ Familiarity with Medicaid, Medicare, or healthcare documentation requirements<br/>✔ Experience supporting executive leadership</p><p><b>Personal Qualities We Value</b></p><ul><li>Professional and dependable</li><li>Highly organized and detail-oriented</li><li>Ability to work independently</li><li>Compassionate and service-orientedStrong problem-solving and communication skills</li></ul><p>Pay: $16.00 - $25.00 per hour</p><p>Work Location: In person</p>

Executive Administrative Assistant

Yellow Dog Software

<div><p><b>Accounting </b><b>Integrations Specialist
</b></p><p><b>Role Overview &amp; Expectations</b></p><p>
Yellow Dog Software, the leader in inventory management software solutions, is hiring an Accounting Integrations Specialist to join our team in our Norfolk, VA office. Yellow Dog is trusted by leading hospitality organizations including resorts, casinos, universities, stadiums, restaurants, and entertainment venues. The platform integrates with hundreds of point-of-sale, accounting, and operational systems to streamline workflows and provide organizations with real-time visibility and control over their inventory.</p><p>
The Accounting Integrations Specialist will be responsible for executing integration installations for new and existing clients in accordance with documented processes and product specifications.</p><p>
This role ensures seamless client onboarding, accurate system configuration, and successful integration outcomes. Qualified candidates must be confident presenting virtually to a wide variety of clients. This person will serve as a trusted expert who can clearly articulate technical solutions and guide clients consultatively through complex concepts. Working hours and location for this role will be 8:30-5:00 in our HQ office.</p><p><b>
Daily Responsibilities Include:</b></p><p><b>
Ticket Review &amp; Triage</b></p><ul><li>
Reviewing and triaging newly assigned tickets daily.</li><li>
Reviewing customer or third-party responses received overnight.</li><li>
Prioritizing tickets based on:<ul><li>
Urgency of response</li><li>
Go-live date and due date</li></ul></li><li>
Prioritizing tickets with go-live dates within three weeks to ensure timely testing and completion.</li><li>
Contacting clients within 24 hours of receiving a new ticket to maintain project momentum.</li><li>
Responding to all client communications within 48 hours.</li></ul><p><b>
Client Follow-Up &amp; Escalation</b></p><ul><li>
Engaging in timely follow up within 48 hours of the initial communication to maintain project momentum, including internal team members for visibility and optimal collaboration.</li><li>
Closing tickets as unresponsive after 48 hours, notifying Sales and Implementation Guides within 24 hours of the status.</li><li>
Requesting server access proactively to avoid delays.</li><li>
Facilitating immediate client contact by phone for clarification when necessary.</li><li>
Carefully managing and updating outlook calendars for optimal client engagement and team cohesion.</li></ul><p><b>
Ticket Completion &amp; Documentation</b></p><ul><li>
Closing tickets only after the workbook is fully completed and proof of success is attached.</li><li>
Submitting completed tickets for manager approval through the project management system.</li><li>
Timely notification of PMs and Guides once integrations are fully complete.</li></ul><p><b>
Escalation Management</b></p><ul><li>
Reviewing escalated tickets daily for updates from Product and Development teams.</li><li>
Updating installation tickets accordingly and communicate progress promptly to clients.</li><li>
Notifying leadership immediately for support and resource alignment in the event of urgent escalations.</li></ul><p><b>
Meeting Preparation &amp; Participation</b></p><ul><li>
Proactively prepare and present questions requiring assistance.</li><li>
Facilitating solution-orientated discussions about potential roadblocks, dependencies, or risks.</li><li>
Prompt notification of all stakeholders for urgent product-related issues.</li></ul><p><b>
Key Client Engagements</b></p><p>
Ideal candidates will have a highly consultative and professional approach to every client interaction. You will be expected to confidently present to clients via Teams or Zoom, leading the client engagements as a trusted expert who can clearly articulate technical solutions and guide clients through complex concepts. Specific engagements include:</p><p><b><i>
Kick-Off Calls</i></b></p><ul><li>
Establishing clear goals, scope, expectations, and milestone dates.</li><li>
Confirming client responsibilities and required deliverables.</li></ul><p><b><i>
Installation Calls</i></b></p><ul><li>
Leading structured, efficient installation sessions.</li><li>
Ensuring proper configuration, integration accuracy, and alignment with documented requirements.</li></ul><p><b><i>
Verification &amp; Validation</i></b></p><ul><li>
Confirming integrations meet client requirements and contractual expectations.</li><li>
Validating accuracy prior to go-live.</li><li>
Communicating completion clearly to both internal stakeholders and the client.</li></ul><p><b>
Documentation Responsibilities</b></p><p>
Specialists may be required to review, refine, or create documentation related to integration processes.</p><p>
You are expected to proactively engage appropriate internal resources to ensure documentation is accurate, current, and aligned with best practices. High-quality documentation is a critical component of our operational excellence.</p><p><b>
Qualifications:</b></p><ul><li>
Strong working knowledge of accounting platforms, with a solid foundation in QuickBooks is preferred.</li><li>
Technical aptitude and systems orientation, including comfort working with databases, ERP platforms, integrations, and system configurations.</li><li>
Experience supporting or implementing software integrations, onboarding processes, or client system setups.</li><li>
Professional services or SaaS environment experience preferred, particularly in high-demand, client-facing roles.</li><li>
Coursework or degree in Accounting, Finance, Information Systems or related field preferred.</li></ul></div>

Accounting Integrations Specialist

Virginia Community College System

<div><div><div>Posting Summary
</div><p></p><div><div><div><div><b>Working Title</b></div> <div>Help Desk Support Technician</div>
</div><br>
<div><div><b>Role Title</b></div> <div>Info Technology Specialist I</div>
</div><br>
<div><div><b>Role Code</b></div> <div>39111-SW</div>
</div><br>
<div><div><b>FLSA</b></div> <div>Nonexempt</div>
</div><br>
<div><div><b>Pay Band</b></div> <div>04</div>
</div><br>
<div><div><b>Position Number</b></div> <div>29500206</div>
</div><br>
<div><div><b>Agency</b></div> <div>Tidewater Community College</div>
</div><br>
<div><div><b>Division</b></div> <div>Tidewater Community College (Div)</div>
</div><br>
<div><div><b>Work Location</b></div> <div>Norfolk - 710</div>
</div><br>
<div><div><b>Hiring Range</b></div> <div>$44,192 - $50,000, commensurate w/ experience</div>
</div><br>
<div><div><b>Emergency/Essential Personnel</b></div> <div>Yes</div>
</div><br>
<div><div><b>EEO Category</b></div> <div>C-Technician</div>
</div><br>
<div><div><b>Full Time or Part Time</b></div> <div>Full Time</div>
</div><br>
<div><div><b>Does this position have telework options? -Telework options are subject to change based on business needs-</b></div> <div>No</div>
</div><br>
<div><div><b>Does this position have a bilingual or multilingual skill requirement or preference?</b></div> <div>No</div>
</div><br>
<div><div><b>Work Schedule</b></div>
<div>8:30 AM &ndash; 5:00 PM, Monday &ndash; Friday with some evenings and Saturdays as required.</div>
</div><br>
<div><div><b>Sensitive Position</b></div> <div>No</div>
</div><br>
<div><div><b>Job Description</b></div><br>
<p></p><div><br>
Tidewater Community College has served South Hampton Roads &ndash; both students and employers &ndash; for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC&rsquo;s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.<br>
<br>
Provides first level Help Desk support for the Office of Information Systems on the first shift, Monday &ndash; Friday (8:30AM to 5:00PM) with occasional Saturday support. Support services include, but are not limited to, providing first tier IT support to resolve technical issues efficiently for both local and remote users. Offer support for desktop, mobile, and cloud-based technology and systems to students, faculty, and staff. Enter trouble tickets into the Help Desk ticketing system and route advanced support requests to appropriate divisions. Monitors system logs for errors and determines when to escalate error conditions. Controls execution of batch jobs.</div>
</div><br>
<div><div><b>Special Assignments</b></div>
<p>May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.</p><br>
</div><br>
<div><div><b>KSA's/Required Qualifications</b></div>
<ul><li>Knowledge of LAN, WAN, and wireless configuration, including protocols such as TCP/IP.</li>
<li>Demonstrated ability to troubleshoot Mac and PC computers, their operating systems (Windows 10 &amp; MacOS), and their respective applications, including but not limited to Microsoft Office (2019 &amp; Office 365), web browsers, electronic mail, and other software.</li>
<li>Demonstrated ability to setup and support mobile devices, iOS and Android.</li>
<li>Ability to communicate effectively at a technical and end-user level both orally and in writing.</li>
<li>Ability to work without direct supervision or with a team.</li>
<li>Ability to handle multiple basic tasks at one time and solve routine problems with limited assistance.</li>
<li>Ability to communicate effectively and work with diverse groups of people.</li>
<li>Ability to assist in the development and maintenance of a procedural manual specific to the college&rsquo;s operation and support of computer and telecommunications operations.</li>
<li>Ability to follow directions and to work in tense situations.</li>
<li>A+ Certification or equivalent</li>
</ul>
</div><br>
<div><div><b>Additional Considerations</b></div>
<ul><li>Previous experience in an IT support role</li></ul>
</div><br>
<div><div><b>Operation of a State Vehicle</b></div> <div>No</div>
</div><br>
<div><div><b>Supervises Employees</b></div> <div>No</div>
</div><br>
<div><div><b>Required Travel</b></div>
<div>N/A</div>
</div><br>
</div></div></div><div><div>Posting Detail Information
</div><p></p><div><div><div><div><b>Posting Number</b></div> <div>CLS_4361P</div>
</div><br>
<div><div><b>Recruitment Type</b></div> <div>General Public - G</div>
</div><br>
<div><div><b>Number of Vacancies</b></div> <div>1</div>
</div><br>
<div><div><b>Position End Date (if temporary)</b></div>
</div><br>
<div></div><div><div><b>Job Open Date</b></div> <div>03/19/2026</div>
</div><br>
<div><div><b>Job Close Date</b></div> <div>03/30/2026</div>
</div><br>
<div><div><b>Open Until Filled</b></div>
</div><br>
<div></div><div><div><b>Agency Website</b></div> <div>tcc.edu</div>
</div><br>
<div><div><b>Contact Name</b></div>
</div><br>
<div></div><div><div><b>Email</b></div>
</div><br>
<div></div><div><div><b>Phone Number</b></div>
</div><br>
<div></div><div><div><b>Special Instructions to Applicants</b></div>
<div>In support of the Commonwealth&rsquo;s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth&rsquo;s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging &amp; Rehabilitative Services (DARS), or the Department for the Blind &amp; Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:</div>
</div><br>
<div><div><b>Additional Information</b></div>
</div><br>
<div></div><div><div><b>Background Check Statement Disclaimer</b></div>
<p>The selected candidate&rsquo;s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth&rsquo;s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/</p><br>
</div><br>
<div><div><b>EEO Statement</b></div>
<div>The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.</div>
</div><br>
<div><div><b>ADA Statement</b></div>
<div>The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.</div>
</div><br>
<div><div><b>E-Verify Statement</b></div>
<p>VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.</p></div></div></div></div></div><div></div>

Help Desk Support Technician

Tidewater Community College

<div><div><div><ul><li>https://jobs.vccs.edu/postings/94481
</li></ul></div><div><ul><li>Norfolk, Virginia, United States
</li></ul></div><div><ul><li>HELP DESK (TC295)
</li></ul></div><div><ul><li>Tidewater Community College</li></ul></div></div><p></p><div><br>
</div><div><p><b>Title: </b>Help Desk Support Technician</p><p><b>
Agency: </b>Tidewater Community College</p><p><b>
Location: </b>Norfolk - 710</p><p><b>
FLSA: </b>Nonexempt</p><p><b>
Hiring Range: </b>$44,192 - $50,000, commensurate w/ experience</p><p><b>
Full Time or Part Time: </b>Full Time</p><p>
Additional Detail</p><div><b><br>
Job Description:</b><div><br>
<br>
Tidewater Community College has served South Hampton Roads &ndash; both students and employers &ndash; for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC&rsquo;s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.<br>
<br>
Provides first level Help Desk support for the Office of Information Systems on the first shift, Monday - Friday (8:30AM to 5:00PM) with occasional Saturday support. Support services include, but are not limited to, providing first tier IT support to resolve technical issues efficiently for both local and remote users. Offer support for desktop, mobile, and cloud-based technology and systems to students, faculty, and staff. Enter trouble tickets into the Help Desk ticketing system and route advanced support requests to appropriate divisions. Monitors system logs for errors and determines when to escalate error conditions. Controls execution of batch jobs.</div>
</div><b>Minimum Qualifications:</b><br>
<ul>
<li>Knowledge of LAN, WAN, and wireless configuration, including protocols such as TCP/IP.</li>
<li>Demonstrated ability to troubleshoot Mac and PC computers, their operating systems (Windows 10 &amp; MacOS), and their respective applications, including but not limited to Microsoft Office (2019 &amp; Office 365), web browsers, electronic mail, and other software.</li>
<li>Demonstrated ability to setup and support mobile devices, iOS and Android.</li>
<li>Ability to communicate effectively at a technical and end-user level both orally and in writing.</li>
<li>Ability to work without direct supervision or with a team.</li>
<li>Ability to handle multiple basic tasks at one time and solve routine problems with limited assistance.</li>
<li>Ability to communicate effectively and work with diverse groups of people.</li>
<li>Ability to assist in the development and maintenance of a procedural manual specific to the college's operation and support of computer and telecommunications operations.</li>
<li>Ability to follow directions and to work in tense situations.</li>
<li>A+ Certification or equivalent</li>
</ul><b>Additional Considerations:</b><br>
<ul><li>
Previous experience in an IT support role</li></ul></div></div>

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