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computer specialist – network and digital forensics examiner (norfolk, va) Jobs in Norfolk

client relations specialist

Guidant Financial

<div>This is a fantastic opportunity to work from the comfort of your own home! We are excited to offer a fully remote position with a reputable and thriving company. Currently, we are recruiting in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO, OK.
The annual salary for this position is $60,000
Please apply to only one location only per role. As a fully remote company, we post to multiple locations. Applying for more than one location could result in receiving multiple communications around a position.
Are you thrilled by the idea of assisting entrepreneurs nationwide in achieving their dreams of launching their own businesses?
For more than 23 years, Guidant Financial has been committed to empowering entrepreneurs and enhancing the growth of small businesses.. So far, we have distributed an impressive $5 billion in funding, supporting the launch of over 30,000 businesses and generating nearly 100,000 jobs that enrich the economy. We aim to inspire and empower you just as we do for the entrepreneurs we assist, allowing you to make a meaningful impact on their success and your own career path.
At Guidant, we believe in empowering our employees to make a genuine difference for our clients and their own professional paths. Our commitment to ownership is reflected in our daily work through accountability, innovative problem-solving, and diligent follow-through. We are on an exciting journey towards becoming an ESOP company, further solidifying our dedication to shared accountability and long-term prosperity.
Our Values 
Adaptability: Embracing change is your superpower. You are always ready to seize opportunities to adapt and inspire others along the way.
Connection: Building meaningful connections is at the core of what you do. Elevating others is your way of growing and empowering yourself.
Excellence: You thrive outside of your comfort zone, constantly seeking ways to improve. Your unquenchable curiosity fuels your drive to make things better.
Role Summary
As a Client Relations Specialist, you&rsquo;ll be the primary point of contact for clients in our Bookkeeping and Tax Services department, guiding them through onboarding and supporting them throughout their journey. You&rsquo;ll lead client meetings, coordinate workflows, and help clients understand both the technical setup and ongoing services we provide.
This role blends customer experience, accounting knowledge, and operational coordination&mdash;requiring clear communication, attention to detail, and the ability to manage multiple clients at once. You&rsquo;ll work cross-functionally with internal teams while ensuring clients feel supported, informed, and set up for success.
What You'll Be Doing<ul><li>
Lead onboarding meetings and guide clients through their service setup and expectations</li><li>
Educate clients on accounting best practices and software (e.g., QuickBooks Online)
</li><li>Support technical setup including bank feeds, integrations, payroll imports, and account connections
</li><li>Manage client communications, answering questions related to accounting, services, pricing, and processes
</li><li>Help clients navigate product changes, including upgrades, downgrades, and billing adjustments
</li><li>Proactively manage client workflows and timelines to ensure a smooth onboarding experience
</li><li>Resolve client issues and prevent escalations through strong problem-solving and communication
</li><li>Collaborate with internal teams to coordinate client needs and improve processes
</li><li>Build a strong understanding of small business operations across various industries</li></ul>
What Makes You Successful<ul><li>
You can simplify complex topics for clients
</li><li>You stay organized and proactive in a fast-paced environment
</li><li>You take ownership of client experience and outcomes
</li>You&rsquo;re comfortable working independently while collaborating with a team 
<li>
</li></ul> 
 
Requirements 
<ul><li>
Must be 18 years of age</li><li>
3+ years of client service experience handling complex requests
</li><li>1&ndash;3 years of bookkeeping experience (multi-client environment preferred)
</li><li>Robustunderstanding of small business accounting and tax services
</li><li>Proficiency in QuickBooks Online (certification preferred)
</li><li>Excellent communication skills&mdash;both written and verbal
</li><li>Robust organizational skills with the ability to manage multiple clients at once
</li><li>Critical thinking, problem-solving, and attention to detail
</li><li>Proficiency with Microsoft Office tools (Excel, Outlook, Teams)</li></ul>
Additional Requirements<ul><li>
Must pass a background check</li><li>
Must meet work from home requirements to qualify</li><li>
Complete continuing education based upon current certifications</li></ul>
For this position, we require you to meet minimum work from home requirements to ensure you can effectively carry out your responsibilities in a remote work from home (WFH) environment. These requirements consist of:<ul><li>
A designated workspace (such as a home office) where you can concentrate and be productive.</li><li>
Reliable high-speed internet to ensure seamless communication and collaboration.</li></ul> 

Benefits 
<ul><li>
Ownership Matters: We are working toward becoming an ESOP company, reinforcing a culture of shared accountability and long-term success.</li><li>
Our People are Vital to Our Success: Join a team of intelligent, imaginative, and highly motivated individuals.</li><li>
Growing Together: Constantly expand your knowledge with ongoing training, career development opportunities, and supportive leaders. Over the past three years, more than 20% of our organization has been promoted into new and exciting roles!</li><li>
Wellness at its Best: Enjoy top-notch benefits and perks, including comprehensive health coverage (with a free premium option), competitive salary, paid parental leave, and a generous 401k match. Take advantage of 3 weeks of Paid Time Off plus 11 Paid Holidays to truly disconnect.</li><li>
Flexible Work Arrangements: Work comfortably from your home office. We believe in giving you the freedom to structure your work while providing all the necessary equipment.</li><li>
An Amazing Culture: Experience Guidant's award-winning culture, where you can connect with senior leaders over coffee or be part of our company sporting events.</li><li>
Empowering Equity and Inclusion: Join an inclusive work environment that values employee voices, encourages active participation, and provides unwavering support.</li></ul>
This is a fantastic opportunity to work from the comfort of your own home! We are excited to offer a fully remote position with a reputable and thriving company. Currently, we are recruiting in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO, OK.
The annual salary for this position is $60,000
Please apply to only one location only per role. As a fully remote company, we post to multiple locations. Applying for more than one location could result in receiving multiple communications around a posit</div>

Client Relations Specialist

Integrity Marketing Group

<div>Client Service Specialist
Retirement Plan Consultants
Norfolk, Nebraska
About Retirement Plan Consultants
Retirement Plan Consultants, a partner with Integrity Marketing Group, has been in Downtown Norfolk, Nebraska since 2008. Our office services over 1,800 plans and 17,500 participants for companies across the United States. We are focused on providing a customized plan to assist participants on their way to retirement and in doing so, have established an outstanding reputation for quality service.
We believe in the growth of our employees and provide opportunity for advancement by providing the training and education needed to be successful. Retirement Plan Consultants offers big-city careers while encouraging community engagement and work/life balance. We are looking for individuals who fit our workplace culture and take pride in having a &ldquo;service personality&rdquo; with expert knowledge.
Job Summary
We are seeking a highly motivated and customer-oriented individual to join our team as a Client Service Specialist. In this role, you will be the first point of contact for our valued clients, providing exceptional service and support. The ideal candidate possesses excellent communication skills, both verbal and written, along with a proactive and solution-oriented mindset. You should have a strong attention to detail, the ability to multitask, and a genuine passion for helping others. If you thrive in a fast-paced environment, enjoy building relationships, and are committed to delivering exceptional client service, we would love to hear from you!
Primary Responsibilities:<ul><li>
Deliver exceptional service and resolve customer issues effectively via phone and email interactions.</li><li>
Receive and process client level requests and forms; reviewing for accuracy and quickly resolving issues with participants as they arise.</li><li>
Handling and de-escalating challenging industry questions while maintaining professionalism and composure.</li><li>
Assist participants with technical issues regarding the website, app or our forms.</li><li>
Review and update internal processes based on client feedback.</li><li>
Keen attention to detail in managing client information, processing requests, and ensuring accuracy in all interactions.</li><li>
Keep up to date with the changing landscape of the industry through scheduled webinars, trainings and team meetings.</li></ul>
Primary Skills &amp; Requirements:
<ul><li>Communication Skills: Ability to communicate with customers clearly and effectively, both verbally and in email.</li><li>
Problem-Solving Skills: Capability to handle and resolve customer issues or complaints efficiently and professionally.</li><li>
Patience and Empathy: Being patient and understanding, especially when dealing with frustrated or upset customers.</li><li>
Basic Computer Skills: Familiarity with using computers, including navigating office software, and handling email and other digital communication tools.</li><li>
Attention to Detail: Being meticulous in handling customer requests and maintaining accurate records.</li><li>
Positive Attitude: A friendly and upbeat demeanor can enhance customer interactions and contribute to a better customer experience.</li></ul>
Benefits Available<ul><li>
Medical/Dental/Vision Insurance</li><li>
401(k) Retirement Plan</li><li>
Paid Holidays</li><li>
PTO</li><li>
Community Service PTO</li><li>
FSA/HSA</li><li>
Life Insurance</li><li>
Short-Term and Long-Term Disability</li></ul>
About Integrity
Integrity is one of the nation&rsquo;s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you&rsquo;ll love, and we&rsquo;ll love you back. We&rsquo;re proud of the work we do and the culture we&rsquo;ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are &mdash; in person, over the phone or online. Integrity&rsquo;s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.</div>

Client Service Specialist

Yellow Dog Software

<div>Accounting Integrations Specialist
Role Overview &amp; Expectations
Yellow Dog Software, the leader in inventory management software solutions, is hiring an Accounting Integrations Specialist to join our team in our Norfolk, VA office. Yellow Dog is trusted by leading hospitality organizations including resorts, casinos, universities, stadiums, restaurants, and entertainment venues. The platform integrates with hundreds of point-of-sale, accounting, and operational systems to streamline workflows and provide organizations with real-time visibility and control over their inventory.
The Accounting Integrations Specialist will be responsible for executing integration installations for new and existing clients in accordance with documented processes and product specifications.
This role ensures seamless client onboarding, accurate system configuration, and successful integration outcomes. Qualified candidates must be confident presenting virtually to a wide variety of clients. This person will serve as a trusted expert who can clearly articulate technical solutions and guide clients consultatively through complex concepts. Working hours and location for this role will be 8:30-5:00 in our HQ office.
Daily Responsibilities Include:
Ticket Review &amp; Triage<ul><li>
Reviewing and triaging newly assigned tickets daily.</li><li>
Reviewing customer or third-party responses received overnight.</li><li>
Prioritizing tickets based on:<ul><li>
Urgency of response</li><li>
Go-live date and due date</li></ul></li><li>
Prioritizing tickets with go-live dates within three weeks to ensure timely testing and completion.</li><li>
Contacting clients within 24 hours of receiving a new ticket to maintain project momentum.</li><li>
Responding to all client communications within 48 hours.</li></ul>
Client Follow-Up &amp; Escalation<ul><li>
Engaging in timely follow up within 48 hours of the initial communication to maintain project momentum, including internal team members for visibility and optimal collaboration.</li><li>
Closing tickets as unresponsive after 48 hours, notifying Sales and Implementation Guides within 24 hours of the status.</li><li>
Requesting server access proactively to avoid delays.</li><li>
Facilitating immediate client contact by phone for clarification when necessary.</li><li>
Carefully managing and updating outlook calendars for optimal client engagement and team cohesion.</li></ul>
Ticket Completion &amp; Documentation<ul><li>
Closing tickets only after the workbook is fully completed and proof of success is attached.</li><li>
Submitting completed tickets for manager approval through the project management system.</li><li>
Timely notification of PMs and Guides once integrations are fully complete.</li></ul>
Escalation Management<ul><li>
Reviewing escalated tickets daily for updates from Product and Development teams.</li><li>
Updating installation tickets accordingly and communicate progress promptly to clients.</li><li>
Notifying leadership immediately for support and resource alignment in the event of urgent escalations.</li></ul>
Meeting Preparation &amp; Participation<ul><li>
Proactively prepare and present questions requiring assistance.</li><li>
Facilitating solution-orientated discussions about potential roadblocks, dependencies, or risks.</li><li>
Prompt notification of all stakeholders for urgent product-related issues.</li></ul>
Key Client Engagements
Ideal candidates will have a highly consultative and professional approach to every client interaction. You will be expected to confidently present to clients via Teams or Zoom, leading the client engagements as a trusted expert who can clearly articulate technical solutions and guide clients through complex concepts. Specific engagements include:
Kick-Off Calls<ul><li>
Establishing clear goals, scope, expectations, and milestone dates.</li><li>
Confirming client responsibilities and required deliverables.</li></ul>
Installation Calls<ul><li>
Leading structured, efficient installation sessions.</li><li>
Ensuring proper configuration, integration accuracy, and alignment with documented requirements.</li></ul>
Verification &amp; Validation<ul><li>
Confirming integrations meet client requirements and contractual expectations.</li><li>
Validating accuracy prior to go-live.</li><li>
Communicating completion clearly to both internal stakeholders and the client.</li></ul>
Documentation Responsibilities
Specialists may be required to review, refine, or create documentation related to integration processes.
You are expected to proactively engage appropriate internal resources to ensure documentation is accurate, current, and aligned with best practices. High-quality documentation is a critical component of our operational excellence.
Qualifications:<ul><li>
Strong working knowledge of accounting platforms, with a solid foundation in QuickBooks is preferred.</li><li>
Technical aptitude and systems orientation, including comfort working with databases, ERP platforms, integrations, and system configurations.</li><li>
Experience supporting or implementing software integrations, onboarding processes, or client system setups.</li><li>
Professional services or SaaS environment experience preferred, particularly in high-demand, client-facing roles.</li><li>
Coursework or degree in Accounting, Finance, Information Systems or related field preferred.</li></ul></div>

Accounting Integrations Specialist

Spektrum

<div><div>Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.</div>
Spektrum supports apex purchasers (NATO, UN, EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

Allied Command Transformation (ACT) is NATO's leading agent for change: driving, facilitating, and advocating the continuous improvement of Alliance capabilities to maintain and enhance the military relevance and effectiveness of the Alliance. The main objectives of ACT are: providing appropriate support to NATO missions and operations; leading NATO military transformation; and improving relationships, interaction and practical cooperation with partners, nations and international organisations. ACT therefore leads Alliance concept development, capability development, training and lessons-learned initiatives and provides unfettered military support to policy development within NATO.

The program

Capability Development &amp; Management Support (CDMS)
DCOS Capability Development (CAPDEV) acts as the Supreme Allied Commander Transformation's Director for guidance, direction and coordination of the activities and resources of the Capability Development Directorate.

The Requirements Division will execute all tasks and activities needed to support requirements management for NATO capabilities

The Capability Requirements (CR) Branch will develop the Capability Requirements Brief and recommended courses of action to resolve issues through the life cycle management of requirements using matrixed, cross-functional project-specific Requirements Management teams.

The Requirements Forward Branch (Mons) is responsible for conducting requirements development and management representation and engagement-related functions in Europe.

The Capability Division coordinates the development of capabilities from capability planning through acceptance and then disposal with management entities, NATO Headquarters staff and the NATO Governance Structure

The Capability Forward Branch (Mons) coordinates with ACO, NCIA, NSPA, NATO HQ, territorial Host Nations, and NATO Centres of Excellence (COEs) to support the development of capabilities.

Strategic Plans and Policy (SPP) supports Allied Command Transformation in formalizing military advice to shape future military strategy, political guidance, and other policy documents supporting NATO's strategic objectives.

Role ID: ACT-CDMS-26-02-B-22

Role Duties and Responsibilities
<ul><li>Conducts compliance and integrity audits, inspections, reviews, and audit tests in accordance with international auditing standards, and ACT audit policies and procedures. Reviews protocols and advises ACT leadership on regulations and policies.</li>
<li>Assess and evaluate ACT's compliance with applicable laws and regulations. This involves conducting detailed reviews of travel activities (travel plans, travel approvals, travel claims, etc.).</li>
<li>Analyze, consolidate, and update the ACT audit universe (requires significant spreadsheet analysis) to reflect the actual activities undertaken, in Travel, Finance, programmes of work, and Human Resources. Reconciliation and joining of branch information and plans will be necessary to provide organizational overview, branch review, and deep dive audits and inspections where necessary.</li>
<li>Determine the effectiveness of management response to previous audit recommendations, internal control risk and compliance with applicable NATO and ACT financial policies. Support senior leadership in their daily decision-making relating to emerging travel non-compliance and ACT's implementation of NATO's and ACT's anti-fraud and corruption strategies and directives.</li>
<li>Respond to potentially serious or irregular compliance issues and violations, and consults with management on appropriate responses.</li>
<li>Support to other audit activities approved in ACT's annual Risk Based Audit Plan covering all aspects of the ACT audit universe.</li>
<li>Analyze internal audit processes and update ACT internal audit manuals to adapt to agile auditing of areas that rapidly changes within the yearly planning cycle.</li>
<li>Develop and conduct audit risk assessment of ACT resource management activities to continue risk-based auditing and identify risk areas. When needed, update internal audit methodology to reflect the right risk assessments and audit universe.</li>
<li>Review the execution, implementation, status and effectiveness of ACT's travel management and risk management process; report on the status and effectiveness of risk registers and advise on all governance issues arising from these reviews.</li>
<li>To undertake ad-hoc analyses and studies if relevant as tasked by the Chief of Staff and ACT Head of Internal Audit.</li>
</ul>
Essential Skills and Experience
<ul>
<li>6 or more years of experience performing compliance, integrity, and/or forensic auditing.</li>
<li>4 or more years of experience in travel management (and associated Internal Controls) and/or auditing travel management (planning, requisitions, claim liquidation, etc.) in a large organization.</li>
<li>Experience in retrieving, compiling, structuring, statistical and non-statistical sampling, and analyzing large data sets of financial and travel information.</li>
<li>Experience with Accounting software and Microsoft office, particularly Excel, PowerPoint and Word applications.</li>
<li>Hold a recognized professional fraud examiner (CFE) and/or professional accounting (CPA, CMA, etc.) qualification.</li>
<li>Proven forensic accounting or forensic investigation experience.</li>
<li>Proven ability to communicate clearly and persuasively, both orally and in writing to senior management (specialist and non-specialist audiences).</li>
<li>Without conflicts of interest with any ACT staff.</li>
</ul>
Education
<ul>
<li>University Degree in accounting, finance, business administration or related discipline and 4 years function related experience, or Higher Secondary education and completed advanced vocational training in that discipline leading to a professional qualification or professional accreditation with 5 years post related and 4 years function related experience.</li>
</ul>
Language Proficiency
<ul>
<li>Advanced Proficiency in English</li>
</ul>
Working Location
<ul>
<li>Norfolk, VA, USA</li>
</ul>
Working Policy
<ul>
<li>On-Site</li>
</ul>
Contract Duration
<ul>
<li>June 2026 &ndash; December 2030</li>
</ul>
Security Clearance
<ul>
<li>Valid National or NATO Secret personal security clearance</li>
</ul><div>
We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.</div></div>

Audit Specialist

Top Dog Walk

Weekday Daytime Schedule | W-2 Employee | Work Outdoors With AnimalsAre you someone who enjoys being active, working independently, and caring for animals responsibly?We are a professional pet care company looking for a dependable Dog Walker / Pet Care Specialist to join our team. This is not gig work like Rover or Wag &mdash; our walkers are W-2 employees with regular schedules, support from management, and long-term clients who rely on us.Our team members take pride in providing reliable, professional care for pets while their owners are at work or traveling.If you enjoy working independently, staying active, and building relationships with pets and their families, this can be an incredibly rewarding role.⸻What the Job Looks LikeYou will travel between client homes during the weekday daytime hours providing services such as:<ul><li>Dog Walking</li><li>Puppy visits and playtime</li><li>Cat care and feeding visits</li><li>Occasional pet sitting visits</li></ul>Walkers drive between homes on their daily route and use our app to send visit updates to clients.This role is independent and active, with most of your day spent outdoors caring for pets.⸻ScheduleThis position is ideal for someone who wants consistent weekday daytime work.Typical shift availability options:<ul><li>9am-2pm or</li><li>10am-3pm</li></ul>Additional details:<ul><li>15&ndash;25 hours per week</li><li>Monday&ndash;Friday daytime availability required</li><li>One weekend per month required</li><li>Must be comfortable working outdoors in all seasons</li></ul>⸻Compensation &amp; Perks<ul><li>$15.50 &ndash; $17 per hour all included (base pay, reliability bonus, tips)</li><li>Tips from clients</li><li>Paid drive time between visits</li><li>Attendance and Reliability Bonuses</li><li>W-2 employee position (not independent contractor)</li><li>Paid Pet First Aid / CPR certification</li><li>Supportive small team environment</li><li>Opportunities for growth and advancement</li></ul>⸻Who Thrives in This RoleOur best team members are people who: Are<ul><li>Reliable and punctual</li><li>Enjoy working independently </li><li>Love being active and outdoors</li><li>Take pride in responsibility and trust when entering client homes</li><li>Communicate clearly and professionally</li><li>Many of our walkers stay with us long-term because they enjoy the independence and the relationships they build with pets and clients.</li></ul>⸻This Job May Not Be a Fit IfThis role requires consistency and reliability for our clients.It may not be the right fit if you:<ul><li>Are looking for occasional or flexible gig work</li><li>Have frequent daytime schedule conflicts</li><li>Prefer working indoors or in a traditional office environment</li></ul>⸻Requirements:<ul><li>Reliable vehicle, valid driver&rsquo;s license, and insurance </li><li>Smartphone capable of using scheduling apps</li><li>Comfortable handling dogs that may pull on leash</li><li>Must be at least 18 years old</li><li>Must be able to commit to the position for at least 6 months</li></ul>⸻About UsOur mission is to provide dependable, loving care that pet parents can trust while they are at work or away.Our team is small, supportive, and passionate about animals⸻If you&rsquo;re looking for a rewarding, active job with animals and a team that values reliability and professionalism, we&rsquo;d love to hear from you.Apply today to join our teamJob Type: Part-timePay: $15.50 - $17.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Referral program</li></ul>Application Question(s):<ul><li>Describe your experience working with pets or animals (volunteer or professional):</li><li>Please tell us why you would be a great addition to our team:</li><li>Is there anything that would prevent you from being able to care for little dogs, big dogs, small animals, or cats?*</li><li>Can you handle a large dog that pulls on the leash?</li><li>Where do you live in and how far are you willing to travel for work?</li><li>Are you available evenings? Are you available weekends?</li><li>What days and times are you available on a weekly basis to walk dogs and care for pets ? Please list all days/times</li><li>What is your email address?</li><li>What is your phone number?</li><li>Are you 18 or older?</li><li>What is your desired hourly pay?</li></ul>License/Certification:<ul><li>Valid driver license, car registration, and insurance? (Required)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li></ul>Work Location: In person

Professional Dog Walker / Pet Care Specialist

Eastern Virginia Medical School

<div>Overview:
<div>
This role serves as the communications lead for Brock VHS Development &amp; Alumni Relations team, translating complex academic, clinical and philanthropic initiatives into compelling visually polished materials across platforms. The position focuses on developing communication plans, designing donor facing assets, supporting stewardship efforts, maintaining philanthropic web and newsletter content, and ensuring Brock VHS philanthropy is consistently represented in the digital space. With the support of modern AI enabled tools, this position emphasizes communications strategy, presentation, and execution rather than traditional long-form writing alone.</div>
Responsibilities:
<ul><li>Develop and maintain a consistent philanthropic voice and messaging framework in translating complex academic, clinical and philanthropic priorities into clear, compelling communications that resonate with donors, trustees and external stakeholders. Creates strategic communication plans that support fundraising initiatives, campaigns and engagement opportunities. In an AI enabled environment, the position emphasizes communications strategy, refinement and execution ensuring messaging is accurate, donor-centered, and aligned with institutional priorities.</li><li>
Responsible for producing high-quality donor-facing materials that advance philanthropic goals and strengthen stewardship. Works closely with development and stewardship teams to develop impact and stewardship reports, proposals, cases for support, donor briefings, and tailored campaign collaterals ensuring that final materials are persuasive, visually polished, and aligned with Brock VHS and ODU branding standards.</li><li>
Leads the development of executive-level presentations and professionally designed materials for donor, trustee, alumni, and leadership audiences. This includes creating and refining PowerPoint presentations, one-pagers, brochures, and other high-impact communication tools that clearly convey strategic priorities and philanthropic opportunities. The role applies strong visual judgement and design sensibility to ensure communications are well-structured, engaging, and reflective of institutional excellence.</li><li>
Manages day-to-day coordination of website content, ensuring information remains current, accurate, and aligned with development messaging. The position provides philanthropic web content in near-final form, including text, images, and layout direction for submission through ODU's centralized IT and web ticketing process. While the role does not involve code or direct site development, it is accountable for content readiness, quality control and timely updates related to donor engagement, philanthropic messaging, announcements, and fundraising priorities.</li><li>
Supports digital engagement efforts by coordinating social media content and departmental communications that elevate donor impact and institutional momentum. Contributes to the planning and production of the Community Focus newsletter, digital updates and targeted outreach that keep donors and stakeholders informed and connected. Collaborates with university communications partners to amplify major announcements, stewardship stories, and strategic initiatives across appropriate digital channels.</li><li>
Partners across Development, faculty leadership, ODU communications and marketing, and IT teams to ensure communication projects are delivered on time and at a consistently high standard. Manages multiple priorities simultaneously, manages organized archives of templates and key messaging, and provides quality control across donor-facing materials. Through strong coordination and attention to detail, the position ensures communications reflect professionalism, institutional alignment, and donor-centered excellence.</li></ul>
Qualifications:
<div>
Minimum Qualifications and Skills</div><ul><li><div>
Bachelor's degree in communications, marketing, public relations, digital media, journalism, design or related field, or equivalent combination of education and experience.</div></li><li><div>
Minimum of 3-5 years of professional experience in communications, marketing, advancement communications, or digital engagement.</div></li><li><div>
Ability to translate complex subject matter into seventh grade level messaging.</div></li><li><div>
Advanced proficiency in Microsoft Office, particularly PowerPoint, and Adobe Creative Suite, Canva or like platform.</div></li><li><div>
Working knowledge of website content coordination, including preparing content for submission through centralized IT/web processes.</div></li><li><div>
Familiarity with digital communications channels, including social media and email/newsletter communications.</div></li><li><div>
Strong organizational skills, attention to detail, and ability to manage multiple projects and deadlines.</div></li><li><div>
Comfort using AI-enabled tools to support communications development, editing, and production.</div></li></ul><div>
Preferred Qualifications</div><ul><li><div>
Advanced training or coursework in digital communications, graphic design, marketing or related areas is preferred.</div></li><li><div>
Five or more years of progressively responsible experience in communications, advancement communications, digital engagement, or related work.</div></li><li><div>
Prior experience in a complex, mission-driven organization such as higher education, academic medicine, or healthcare is strongly preferred.</div></li><li><div>
Demonstrated strength in visual storytelling, design, and formatting of executive-level communications materials.</div></li><li><div>
Proficiency with design and layout tools such as Adobe Creative Suite, Canva, or similar platforms.</div></li><li><div>
Familiarity with brand standards and ensuring communications are compliant with institutional messaging and visual identity guidelines.</div></li><li><div>
Ability to work effectively in a fast-paced, highly collaborative environment with senior leadership and external stakeholders.</div></li><li><div>
Experience coordinating website updates within a centralized web governance structure.</div></li></ul>
Location : Location: US-VA-Norfolk</div>

Manager, Philanthropic Communications

Isik Abla Ministries

Overview We are seeking a highly organized, detail-oriented, and creative Part-Time Administrative Assistant to support a fast-growing global ministry and media platform. This role blends administrative excellence with strong writing ability and digital content creation.The ideal candidate is both strategic and hands-on&mdash;someone who can manage operations behind the scenes while also contributing to impactful, faith-centered communication.ResponsibilitiesContent Creation &amp; Writing<ul><li>Draft and edit high-quality written content for:</li><li>&ndash; Social media posts (Instagram, Facebook, etc.)&ndash; Devotionals, captions, and short teachings&ndash; Email newsletters and ministry updates</li><li>Capture and reflect the ministry&rsquo;s voice: empathetic, powerful, and biblically grounded</li><li>Repurpose long-form content into engaging short-form digital content</li><li>Support workflow efficiency</li><li>Stay current with digital tools and trends to continuously improve content and processes</li></ul>Website Management<ul><li>Update website content regularly (blogs, announcements, media)</li><li>Ensure messaging, visuals, and structure remain aligned with brand identity</li><li>Coordinate updates for campaigns, events, and new initiatives</li><li>Experience with multi-line phone systems and front desk operations</li></ul>Social Media Management<ul><li>Schedule and publish content across platforms</li><li>Assist in content calendar planning and execution</li><li>Monitor comments and messages, flagging important interactions</li><li>Support consistent engagement across all channels</li></ul>Donor Communication &amp; Relations<ul><li>Draft donor emails, thank-you letters, and follow-ups</li><li>Assist with donor database updates and communication tracking</li><li>Maintain a tone of honor, gratitude, and relationship-building</li><li>Support fundraising campaigns with written communication</li></ul>Administrative &amp; Organizational Support<ul><li>Maintain organized digital filing systems (Google Drive, CRM, etc.)</li><li>Assist with document preparation, formatting, and internal organization</li><li>Support project coordination, timelines, and task tracking</li></ul>Qualifications<ul><li>Strong writing and editing skills (required)</li><li>Experience with social media platforms and scheduling tools</li><li>Familiarity with AI tools (or willingness to learn quickly)</li><li>Highly organized with strong attention to detail</li><li>Ability to manage multiple tasks and meet deadlines</li><li>Alignment with Christian faith-based values and mission</li></ul>Preferred Skills<ul><li>Basic website editing (WordPress, Squarespace, or similar)</li><li>Experience with email marketing platforms (Mailchimp, etc.)</li><li>Background in ministry, communications, or digital media</li></ul>Position Details<ul><li>Part-time (approximately 25-28 hours per week)</li><li>Flexible schedule (Monday&ndash;Friday)</li><li>Remote (preference for candidates located in the 757 area)</li><li>Opportunity for growth into a larger leadership role</li></ul>Pay: $20.00 - $25.00 per hourWork Location: Remote

Part-Time Administrative Assistant (Content & Ministry Operations)

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