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data analyst – contact center (wfm specialist) Jobs in Doha

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Confidential

<ul><li>Analyze metering data from Advanced Metering Infrastructure (AMI) and related systems to identify consumption patterns, trends, anomalies, and operational insights.</li><li>Prepare analytical reports, dashboards, and performance summaries to support management decision-making and operational planning.</li><li>Monitor AMI network data health by performing regular data validation, cleansing, reconciliation, and quality assurance activities.</li><li>Coordinate with metering, IT, engineering, and operations teams to ensure data accuracy, consistency, and integrity across all integrated systems.</li><li>Investigate data anomalies, communication failures, and system performance issues, and recommend corrective and preventive actions.</li><li>Support performance monitoring, forecasting, and continuous improvement initiatives to enhance metering operations and data reliability.</li><li>Track and analyze operational activities, including work orders, meter commissioning, rectification works, preventive, predictive, corrective, and emergency maintenance, and work completion documentation using structured data analytics.</li><li>Maintain the confidentiality, integrity, and availability of metering data in accordance with corporate governance and information security standards.</li><li>Perform any other duties and responsibilities assigned by the immediate supervisor to support departmental and organizational objectives.</li></ul>

Data Analyst

<p> </p><p><strong>Role Summary:</strong><br />Responsible for analyzing operational data to ensure accuracy, support reporting, and drive performance improvements.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Analyze and validate large datasets for accuracy and completeness</li><li>Develop dashboards and performance reports</li><li>Identify trends, anomalies, and improvement opportunities</li><li>Coordinate with operations and IT teams for data consistency</li></ul><p> </p><p><strong>Requirements:</strong></p><ul><li>Degree in Data Science, Engineering, or related field</li><li>Minimum 4+ years in data analysis</li><li>Strong skills in Power BI / Tableau / SQL / Python</li><li>Excellent analytical and reporting capabilities</li></ul>

Utility Data Analyst

<div>
 <strong>
  Job Summary
 </strong>
 <br/>
 <p>
  We are seeking a detail-oriented and analytical
  <strong>
   Data Analyst
  </strong>
  with experience in a
  <strong>
   contact centre environment
  </strong>
  and strong
  <strong>
   Workforce Management (WFM)
  </strong>
  capabilities. The ideal candidate will be responsible for analysing operational data, optimizing workforce planning, and delivering actionable insights to improve performance, efficiency, and customer experience.
 </p>
 <br/>
 <br/>
 <strong>
  Key Responsibilities
 </strong>
 <br/>
 <strong>
  Data Analysis &amp; Reporting
 </strong>
 <ul>
  <li>
   Analyze large datasets to identify trends, patterns, and insights related to contact centre performance.
  </li>
  <li>
   Develop and maintain dashboards and reports using tools such as
   <strong>
    Power BI
   </strong>
   or
   <strong>
    Tableau
   </strong>
   .
  </li>
  <li>
   Provide daily, weekly, and monthly performance reports (KPIs, SLAs, service levels, etc.).
  </li>
  <li>
   Support data-driven decision-making through accurate and timely analysis.
  </li>
 </ul>
 <strong>
  Workforce Management (WFM)
 </strong>
 <ul>
  <li>
   Perform
   <strong>
    forecasting
   </strong>
   of call volumes, workload, and staffing requirements.
  </li>
  <li>
   Develop and manage
   <strong>
    scheduling plans
   </strong>
   to ensure optimal resource utilization.
  </li>
  <li>
   Conduct
   <strong>
    real-time monitoring (RTA)
   </strong>
   of contact center operations and recommend adjustments.
  </li>
  <li>
   Analyze shrinkage, occupancy, and adherence metrics to improve efficiency.
  </li>
 </ul>
 <strong>
  Process Improvement
 </strong>
 <ul>
  <li>
   Identify operational inefficiencies and recommend process improvements.
  </li>
  <li>
   Collaborate with operations and team leaders to enhance productivity and service delivery.
  </li>
  <li>
   Support continuous improvement initiatives through data insights.
  </li>
 </ul>
 <strong>
  Data Management
 </strong>
 <ul>
  <li>
   Extract, clean, and manipulate data using
   <strong>
    SQL
   </strong>
   and
   <strong>
    Excel
   </strong>
   .
  </li>
  <li>
   Ensure data accuracy, integrity, and consistency across reports.
  </li>
  <li>
   Automate reporting processes where possible.
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  Required Skills &amp; Qualifications
 </strong>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Data Analytics, Statistics, Mathematics, Business, or related field.
  </li>
  <li>
   Minimum
   <strong>
    2 years of experience
   </strong>
   in data analysis within a
   <strong>
    contact center environment
   </strong>
   .
  </li>
  <li>
   Strong
   <strong>
    Workforce Management (WFM)
   </strong>
   experience (forecasting, scheduling, real-time monitoring).
  </li>
  <li>
   Advanced proficiency in
   <strong>
    Microsoft Excel
   </strong>
   (Pivot Tables, VLOOKUP, Macros preferred).
  </li>
  <li>
   Strong knowledge of
   <strong>
    SQL
   </strong>
   for data extraction and manipulation.
  </li>
  <li>
   Experience with reporting and visualization tools such as
   <strong>
    Power BI
   </strong>
   or
   <strong>
    Tableau
   </strong>
   .
  </li>
  <li>
   Solid understanding of contact center metrics (AHT, SLA, Service Level, Occupancy, etc.).
  </li>
  <li>
   Strong analytical, problem-solving, and communication skills.
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
 </strong>
 <br/>
 <ul>
  <li>
   Experience with WFM tools (e.g., NICE, Verint, Aspect, Genesys).
  </li>
  <li>
   Knowledge of automation tools or scripting (Python is a plus).
  </li>
  <li>
   Experience working in a high-volume customer service environment.
  </li>
 </ul>
</div>


Data Analyst – Contact Center (WFM Specialist)

SAIKOR SECURITY TRAINING AND SERVICES PRIVATE LIMITED

<div>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conduct preventive and corrective maintenance activities to ensure the efficient and reliable operation of equipment and machinery
  </li>
  <li>
   Troubleshoot and diagnose problems and develop and execute maintenance plans to minimize downtime and disruptions
  </li>
  <li>
   Analyst data to identify trends, diagnose problems and develop solutions to improve equipment reliability and performance
  </li>
  <li>
   Collaborate with production teams, management and suppliers to develop and execute maintenance plans that meet organization goals and priorities
  </li>
  <li>
   Ensure that those conducting maintenance activities are in compliance with safety standards and regulations, and identify and mitigate potential safety hazards
  </li>
  <li>
   Develop and maintain technical documentation, schematics and procedures to support maintenance activities
  </li>
  <li>
   Participate in ongoing training and development programmer to enhance skills and knowledge
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A bachelor's degree in engineering or a related field
  </li>
  <li>
   3 years of relevant work experience in mechanical, electrical or industrial maintenance
  </li>
  <li>
   Strong understanding of engineering principles and knowledge of equipment and machinery
  </li>
  <li>
   Ability to analyst information, diagnose problems and develop solutions
   <br/>
   <br/>
  </li>
 </ul>
 This job is provided by Shine.com
</div>


Plant Maintenance Engineer

Qatar Airways

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Ref #
</div><div>233518
</div></div><div><div>Location
</div><div>Qatar-Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing Date: 2026-07-05</li></ul><br>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description
</b></h3></div></div><div><div><div><div><p><b>About the role</b></p><p>
Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Senior Analyst &ndash; CBI (National).</p><p>
Based in our Head office Doha, and reporting to Manager CBI you will be responsible for supporting the implementation of QR Network Revenue Strategy. Looking both at past trends and future outlook, you will monitor and analyze QR network revenue performance providing meaningful insights and clear business recommendations in a holistic manner. Communicates frequently with key stakeholders (RM, Regional CBI, Sales, CP, Marketing teams) to drive focus in areas of opportunity, providing insights on key performance indicators at Region/Country/Route level across QR Network with a close look at competition.</p><p><b>
Other key strategic &amp; operational duties would include:</b></p><ul><li>
Lead analysis and identify opportunities to generate incremental revenue across QR Network.</li><li>
Provide insights at POS Region/Country, Traffic Flows, Distribution Channel and Customer segment across the entire network.</li><li>
Monitor and Analyze QR Network Profitability providing business recommendations for performance improvement.</li><li>
Closely monitor and analyze competitive environment and QR Positioning identifying strengths, weaknesses, opportunities and threats.</li><li>
Support commercial projects aimed at improving QR RASK across the network.</li><li>
Design and build the next generation reporting tools for better decision making and diffuse them across the commercial Department.</li><li>
Working closely with RM team to ensure revenue optimization across the Network.</li><li>
Support Senior Management with ad-hoc analysis, research, projects and presentations.</li><li>
Structure and run any complex analysis required including network expansion (new destinations, frequency increases, up-gauging), connectivity analysis, route deep-dive analysis; build templates to allow for efficient repetition of any analysis performed.</li><li>
Lead communication with RM, Regional CBI, CP and Sales teams to drive focus in areas of opportunity, providing insights on key performance indicators on market trends.</li><li>
Communicate with RM and Regional CBI in executing CBI strategy.</li><li>
Train junior staff in analytics, tools and modelling across any required analytical task.</li><li>
Work closely with Commercial Data and Analytics teams to improve current business processes within the team</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualification
</b></h3></div></div><div><div><div><div><p><b>About You</b></p><p>
We are looking for a passionate and experienced professional to join the Central Commercial Business Intelligence team.</p><ul><li>
Bachelor&rsquo;s Degree or Equivalent with Minimum 4 years of job-related experience</li><li>
Strong analytical mindset</li><li>
Robust Strategic thinking and problem-solving skills</li><li>
Effective communication and presentation skills (top down structured approach)</li><li>
Experience in deriving insights from data and submitting actionable recommendations to management.</li><li>
Proficient knowledge of Word / PowerPoint / Excel / Outlook</li><li>
Strong Knowledge of visualization tool (Tableau) is a plus</li><li>
Experience in managing (Processing and analyzing) voluminous data</li></ul><p><b>
How to Apply</b></p><p>
If you are interested to submit your application and feel you are a good fit for this role, please complete the application form, upload your CV and valid NOC for our review and consideration.</p><p>
Please note that this role is QR.07 based in Doha.</p>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=233518</div></div></div></div></div></div></div></div><div></div>

Senior Analyst - CBI (Qatari Nationals)

DOHA BANK

<div>
 <p>
  <strong>
   Role Objective
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The
  <strong>
   Credit Analyst
  </strong>
  will provide operational and analytical support in preparing Credit proposals/applications, ensuring effective monitoring of all aspects of business in terms of credit quality, as per the internal policies and procedures, QCB guidelines and other relevant regulatory framework. The job holder will identify, measure, monitor, control and perform periodic reviews of the risk inherent in the allotted portfolios. The incumbent will analyze customer strengths and weaknesses, providing recommendations, noting any deviations from the policies, and terms, as appropriate, and will prepare and review annual or quarterly reports as appropriate for the portfolios.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Detailed Roles and Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Perform all activities, as assigned by the reporting authority, in compliance with regulatory guidelines, and internal policies and procedures.
  </li>
  <li>
   Prepare credit proposals with appropriate interpretations on the financial aspects and identify the risk factors and suggest credit enhancers, as applicable, in consistent with the Credit policies and regulatory framework and provide recommendations.
  </li>
  <li>
   Ensure Internal Credit Rating and RAROC is carried out for all lending clients and update same on annual basis or as and when a new facility is granted, new information available etc.
  </li>
  <li>
   Review to ensure that all credit documents are complete, by identifying documentation deficiencies, if any and report to the respective employees, for timely resolution.
  </li>
  <li>
   Assess the credit worthiness by accumulating pertinent information (strengths and weaknesses relating to historical functional performance) regarding customers for facilities granted/to be granted.
  </li>
  <li>
   Liaise with the respective employees, for clarifications/ rectifications on account of incompleteness of information provided, and to ensure all the Credit applications are completed within the set turnaround time.
  </li>
  <li>
   Review to ensure that all the documentations are in line with the Credit Approvals and credit policies.
  </li>
  <li>
   Review to ensure submission of all required documents in relation to the credit processing, including but not limited to Commercial Registrations, etc.
  </li>
  <li>
   Promptly respond to and/or escalate requests and/or queries raised by the internal and external customers and the Compliance function within prescribed authority as directed.
  </li>
  <li>
   Coordinate with Risk Management function with respect to new/ renewal of limits/input of limits and other related aspects.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Experience Required:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   University graduate with a degree in Business or Banking or Finance or any other related discipline.
  </li>
  <li>
   Master&rsquo;s degree in Management any other related discipline will be an added advantage.
  </li>
  <li>
   05-08 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline.
  </li>
  <li>
   Experience in credit analysis, with strong understanding of the local banking industry.
  </li>
  <li>
   Fluent in Arabic and English
  </li>
 </ul>
 <p>
 </p>
</div>


Credit Analyst (Wholesale Banking)

<div>
 <p>
  Overview
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a Senior ETL Designer &amp; Developer to design, build, and support enterprise-scale data integration and analytics solutions across Informatica PowerCenter, Teradata EDW, and Google Cloud Platform (GCP). The role involves developing scalable ETL pipelines, enabling telecom data processing, supporting enterprise reporting (including ad-hoc analytics), and optimizing large-scale EDW environments.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities
 </p>
 <p>
  <br/>
 </p>
 <p>
  ETL &amp; Data Engineering
 </p>
 <ul>
  <li>
   Design, develop, and maintain ETL/ELT workflows using Informatica PowerCenter
  </li>
  <li>
   Build scalable batch and near real-time data pipelines
  </li>
  <li>
   Develop reusable mappings, workflows, and transformation logic
  </li>
  <li>
   Automate ETL processes using Unix shell scripting
  </li>
 </ul>
 <p>
  Data Warehouse (Teradata)
 </p>
 <ul>
  <li>
   Work extensively with Teradata Enterprise Data Warehouse environments
  </li>
  <li>
   Strong experience with Teradata CLDM (Common Logical Data Model)
  </li>
  <li>
   Design and manage EDW layered architecture (Staging, ODS, EDW, Data Marts)
  </li>
  <li>
   Extensive expertise in Teradata performance optimization techniques including: Explain plan analysis, Partitioning strategies, Join/index optimization (PI, NUSI, etc.), Query tuning and workload management
  </li>
  <li>
   Strong Teradata SQL coding expertise for complex transformations and large datasets
  </li>
  <li>
   Design and optimize dimensional models (star/snowflake schemas)
  </li>
 </ul>
 <p>
  Cloud Data Engineering
 </p>
 <ul>
  <li>
   Develop solutions on Google Cloud Platform (BigQuery, Dataflow, Cloud Storage, Pub/Sub)
  </li>
  <li>
   Implement and support hybrid data architectures integrating on-prem EDW with cloud systems
  </li>
 </ul>
 <p>
  BI, Reporting &amp; Data Virtualization
 </p>
 <ul>
  <li>
   Support enterprise BI tools: SAP BusinessObjects, Qlik Sense, Looker
  </li>
  <li>
   Support ad-hoc reporting requirements from business users using EDW and BI layers
  </li>
  <li>
   Work with Denodo Platform for federated data access, performance optimization, and logical data modeling
  </li>
 </ul>
 <p>
  Telecom Domain Experience
 </p>
 <ul>
  <li>
   Strong experience in telecom OSS/BSS data environments
  </li>
  <li>
   Hands-on knowledge of: CDR/IPDR data processing; Billing, CRM, and subscriber lifecycle data; Network performance, fault, and mediation systems
  </li>
  <li>
   Understanding of telecom KPIs (ARPU, churn, usage patterns, QoS metrics)
  </li>
  <li>
   Experience handling high-volume, complex telecom datasets
  </li>
 </ul>
 <p>
  Scripting &amp; Performance Optimization
 </p>
 <ul>
  <li>
   Strong expertise in Unix shell scripting for automation, scheduling, and monitoring
  </li>
  <li>
   Advanced Teradata performance tuning and optimization for large-scale workloads
  </li>
  <li>
   Optimize ETL jobs, SQL queries, and EDW processes for scalability and efficiency
  </li>
  <li>
   Troubleshoot pipeline failures and ensure system reliability
  </li>
 </ul>
 <p>
  Required Skills
 </p>
 <ul>
  <li>
   7+ years of experience in ETL development and data warehousing
  </li>
  <li>
   Strong hands-on experience with Informatica PowerCenter
  </li>
  <li>
   Deep expertise in Teradata EDW, including CLDM and optimization techniques
  </li>
  <li>
   Strong Teradata SQL coding and performance tuning skills
  </li>
  <li>
   Experience with EDW architecture (Staging, ODS, EDW, Data Marts)
  </li>
  <li>
   Advanced SQL and data modeling (Kimball/Inmon)
  </li>
  <li>
   Experience with Google Cloud Platform data services
  </li>
  <li>
   Unix shell scripting for automation
  </li>
  <li>
   Telecom domain experience (preferred/required based on role level)
  </li>
 </ul>
 <p>
  Preferred Skills
 </p>
 <ul>
  <li>
   Cloud migration experience (on-prem EDW to GCP)
  </li>
  <li>
   Python or additional scripting/automation skills
  </li>
  <li>
   CI/CD pipelines for data engineering workflows
  </li>
  <li>
   Experience with BI semantic layers and enterprise reporting frameworks
  </li>
  <li>
   Experience supporting ad-hoc business reporting in enterprise environments
  </li>
 </ul>
 <p>
  Soft Skills
 </p>
 <ul>
  <li>
   Strong communication and stakeholder management skills
  </li>
  <li>
   Analytical thinking and strong problem-solving ability
  </li>
  <li>
   Ability to work in agile, fast-paced environments
  </li>
  <li>
   Strong ownership mindset with focus on data quality and delivery
  </li>
 </ul>
</div>


Senior ETL Designer & Developer

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