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data analyst contact center wfm specialist

UCC Holding

<div>
 
 
 POSITION OVERVIEW
 
 
 
 
 
 
 The Data Center Technical Manager is a senior engineering role within UCC Holding's Power &amp; Digital delivery division. The role is responsible for the end-to-end technical integrity of data center projects from front-end definition through to construction handover, ensuring that power, cooling, civil, and ICT systems are designed to hyperscale and colocation standards and are fully constructable and operable at commissioning.
 
 
 Working in close alignment with the COO, Data Center Executive Director and the project execution team, the Technical Manager serves as the day-to-day technical authority on assigned projects, owning design standards, discipline coordination, OEM interfaces, and technical risk management across the full delivery lifecycle.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 Technical Leadership &amp; Design Management
 
 
 <ul>
 <li>
 Lead multi-disciplinary engineering teams across power, cooling, civil/structural, and ICT disciplines
 </li>
 <li>
 Own technical standards and design basis documentation through to FEED
 </li>
 <li>
 Ensure all designs are constructable, installation logic aligned, and ready for site execution
 </li>
 <li>
 Manage inter discipline coordination and clash resolution using 3D plant modelling tools (REVIT, etc.)
 </li>
 </ul>
 
 
 Power Systems
 
 
 <ul>
 <li>
 Oversee HV/MV/LV power architecture design including utility intake, MV switchgear, transformers, and LV distribution
 </li>
 <li>
 Manage UPS, battery storage, and generator system design and OEM interfaces
 </li>
 <li>
 Ensure power redundancy models are correctly implemented, targeting AI-ready campuses
 </li>
 <li>
 Coordinate protection, metering, and power quality studies with specialist consultants
 </li>
 </ul>
 
 
 Cooling &amp; MEP
 
 
 <ul>
 <li>
 Lead cooling system design including air-side economization, chillers, air cooling, and liquid cooling for high-density AI compute
 </li>
 <li>
 Target PUE benchmarks in line with hyperscale client requirements; industry benchmark for AI campuses is 1.2&ndash;1.4 PUE
 </li>
 <li>
 Oversee plumbing, drainage, HVAC, and fire suppression system design and integration
 </li>
 <li>
 Interface with energy modelling teams to validate system performance and efficiency projections
 </li>
 </ul>
 
 
 Civil, Structural &amp; Building
 
 
 <ul>
 <li>
 Manage civil and structural design scope including foundations, raised floor systems, data halls, and fa&ccedil;ade
 </li>
 <li>
 Ensure structural designs accommodate equipment loadings, seismic considerations, and phased capacity expansion
 </li>
 <li>
 Oversee M&amp;E services coordination within building fabric to eliminate site clashes and rework
 </li>
 </ul>
 
 
 ICT, Cabling &amp; Connectivity
 
 
 <ul>
 <li>
 Oversee ICT infrastructure design including structured cabling, fiber backbone, and carrier-neutral meet-me rooms
 </li>
 <li>
 Ensure DCIM-readiness is embedded in design from the outset to support operational efficiency post-handover
 </li>
 <li>
 Coordinate with network operators and hyperscale clients on connectivity and meet-me room requirements
 </li>
 </ul>
 
 
 Commissioning Alignment
 
 
 <ul>
 <li>
 Engage the commissioning team from FEED stage to ensure testability and safe energization sequences are designed in
 </li>
 <li>
 Define and review CX documentation including CX plans, ITPs, FAT and SAT procedures
 </li>
 <li>
 Ensure technical handover packages are complete, accurate, and meet client O&amp;M requirements
 </li>
 </ul>
 
 
 HSE &amp; Quality
 
 
 <ul>
 <li>
 Embed safety by design principles across all engineering disciplines
 </li>
 <li>
 Own HAZOP/HAZID planning and chairing, ensuring action close-out is tracked
 </li>
 <li>
 Manage quality assurance processes for design deliverables including review gates, checking, and sign-off
 </li>
 </ul>
 
 
 Client &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Act as primary technical interface with hyperscale and colocation clients during design development
 </li>
 <li>
 Lead technical clarification meetings with clients, authorities, and utility providers
 </li>
 <li>
 Represent UCC in technical workshops with OEMs, specialist consultants, and external design teams
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS &amp; EXPERIENCE
 
 
 
 
 Essential
 
 
 <ul>
 <li>
 Degree in electrical engineering, mechanical engineering, or a related discipline (BEng / MEng)
 </li>
 <li>
 10+ years of engineering experience in mission-critical facilities or data center projects
 </li>
 <li>
 Demonstrated experience delivering hyperscale or large-scale colocation data center projects
 </li>
 <li>
 Deep working knowledge of data center power architecture
 </li>
 <li>
 Strong cooling systems experience
 </li>
 <li>
 Proven ability to lead multi-disciplinary design teams of 10+ engineers
 </li>
 <li>
 Experience with FEL/FEED-driven delivery models
 </li>
 <li>
 Proficiency in design tools including AutoCAD, REVIT, or equivalent
 </li>
 <li>
 Working experience in the Middle East or comparable international markets
 </li>
 </ul>
 
 
 Desirable
 
 
 <ul>
 <li>
 LEED, BREEAM, or equivalent sustainability certification experience
 </li>
 <li>
 Familiarity with hyperscale client design standards (Google, Microsoft Azure, Meta, AWS, Oracle)
 </li>
 </ul>
 
 
</div>

Technical Director – Data Centers

Citi

<div><h2 class="jobSectionHeader">Discover your future at Citi</h2>
Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.
<h2 class="jobSectionHeader">Job Overview</h2>
The Corporate Banking Analyst in Qatar is focused on the management of a portfolio of Large Corporate, Public Sector and Financial Institution clients. This is an entry-level professional role focusing on delivering a range of treasury / financial solutions, corporate finance and advisory services to clients. The Analyst will work alongside Corporate Banking team in supporting execution workstreams across Citi&rsquo;s product suite. The overall objective of this role is to support credit analytical work, transaction execution, pitch presentations and KYC due diligence to support effective management of client relationships.
Responsibilities:
<ul><li>Participate in client transactions, projects or assignments as the junior member of a professional team</li>
<li>The Analyst in Corporate Banking is junior member of team expected to lead on credit analytical work of existing relationships, including periodic review of financial results to monitor performance as well as preparation of credit and capital approval proposals for new requests.</li>
<li>Stay abreast of market and industry trends, best practices and the competitive landscape</li>
<li>Day-to-day responsibilities include developing client pitch materials tailored to client needs, supporting execution of episodic transactions / financings, and supporting relationship bankers to deepen client relationships</li>
<li>Assist with day-to-day activities across cash management, trading activities, FX and loan activity including KYC maintenance and credit limit management</li>
<li>Organize and analyze sophisticated financial data used in client proposals and strategic plans</li>
<li>Prepare written recommendations and create statistical exhibits</li>
<li>Conduct economic/financial research</li>
<li>Provide evaluations of a company&rsquo;s financial performance compared to overall industry and market trends or data</li>
<li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li>
</ul>Qualifications &amp; Skills:
<ul><li>2-5 Entry level graduate to up to 2 years of relevant experience</li>
<li>Understanding of financial statements, accounting treatments and experience in financial modelling a plus</li>
<li>Strong written and verbal communication</li>
<li>Proficiency in Microsoft Office, particularly Excel and PowerPoint</li>
<li>Demonstrated planning and organizational skills</li>
</ul>Education:
 <ul><li>Bachelor's degree as a minimum</li> 
</ul> 
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
-
<h2 class="jobSectionHeader">Job Family Group:
</h2>Institutional Banking
-
<h2 class="jobSectionHeader">Job Family:</h2>
Corporate Banking
-
<h2 class="jobSectionHeader">Time Type:</h2>
Full time
-
<h2 class="jobSectionHeader">Most Relevant Skills
</h2>Please see the requirements listed above.
-
<h2 class="jobSectionHeader">Other Relevant Skills
</h2>For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</div>

Corporate Banking Analyst - DOHA

Mowasalat Qatar

<div>
 
 
 Job Summary
 
 
 
 The incumbent&rsquo;s goal is to analyze technical data, identify operational trends, and recommend solutions that enhance the efficiency, safety, and reliability of bus service operations. The role conducts technical studies, supports troubleshooting activities, and ensures that all findings and recommendations align with Mowasalat&rsquo;s quality standards, OEM guidelines, and regulatory requirements.
 
 
 
 
 
 
 
 Main Responsibilities
 
 
 
 
 
 
 
 
 Technical Analysis
 
 
 <ul>
 <li>
 Conduct comprehensive technical analyses of bus operations using data from maintenance records, operational logs, telematics, and customer feedback.
 </li>
 <li>
 Identify trends, recurring issues, performance gaps, and opportunities for optimization.
 </li>
 <li>
 Develop and maintain predictive models, simulations, and analytical frameworks to support data‑driven decision‑making.
 </li>
 </ul>
 
 
 
 
 
 Problem‑Solving
 
 
 <ul>
 <li>
 Troubleshoot complex technical issues in coordination with cross‑functional teams.
 </li>
 <li>
 Perform root cause analysis for recurring or high‑impact operational problems.
 </li>
 <li>
 Recommend and validate corrective actions to improve operational reliability and efficiency.
 </li>
 </ul>
 
 
 
 
 
 Quality, Reporting &amp; Compliance
 
 
 <ul>
 <li>
 Generate detailed technical reports outlining findings, trends, risks, and improvement recommendations.
 </li>
 <li>
 Maintain accurate documentation, ensuring audit‑ready technical records and databases.
 </li>
 <li>
 Develop technical guidelines, manuals, and supporting documentation in alignment with Mowasalat standards.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Coordination &amp; Support
 
 
 <ul>
 <li>
 Provide technical guidance and support to internal teams, including drivers, maintenance staff, and service center personnel.
 </li>
 <li>
 Communicate complex technical information in a clear, structured manner for diverse stakeholder groups.
 </li>
 <li>
 Collaborate with external partners, as assigned by management, to support analysis or problem‑resolution activities.
 </li>
 </ul>
 
 
 
 
 
 Innovation &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Research new technologies, tools, and industry best practices relevant to bus operations and maintenance.
 </li>
 <li>
 Participate in workshops, conferences, and training sessions to support ongoing professional development.
 </li>
 <li>
 Drive process improvements that enhance efficiency, reduce operational risks, and support long‑term fleet performance goals.
 </li>
 </ul>
 
 
 
 
 
 Training &amp; Knowledge Sharing
 
 
 <ul>
 <li>
 Develop technical training materials.
 </li>
 <li>
 Conduct workshops or training sessions to enhance technical understanding across teams.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications, Certificates &amp; Skills
 
 
 
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Minimum Bachelor's degree in Mechanical Engineering, Electrical Engineering, Automotive Technology, or a related field.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 3+ years of experience in technical analysis or a related role.
 </li>
 <li>
 At least 1 year in a similar analytical or problem‑solving capacity.
 </li>
 </ul>
 
 
 
 
 
 Certifications (Preferred)
 
 
 <ul>
 <li>
 Certified Technical Analyst
 </li>
 <li>
 Data Analysis Certification
 </li>
 <li>
 Technical Writing Training
 </li>
 <li>
 Any additional relevant industry certifications
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Technical Analysis
 </li>
 <li>
 Data Analysis &amp; Reporting
 </li>
 <li>
 Problem‑Solving &amp; Root Cause Analysis
 </li>
 <li>
 Mechanical/Electrical Systems Understanding
 </li>
 <li>
 Use of Data Analysis Tools
 </li>
 <li>
 Strong Communication &amp; Stakeholder Engagement
 </li>
 <li>
 Documentation &amp; Technical Writing
 </li>
 </ul>
 
 
 
</div>

Technical Analyst

Sidra Medicine

<div>
 
 The Specialist - Poison Control Center works under minimal supervision to provide assessment, case management advice and follow-up care for emergency and instructional telephone calls received by the poison control center from the general public or health care professionals.
 
 
 
 
 
 
 KEY ROLE ACCOUNTABILITIES:
 
 
 
 
 
 
 In conjunction with the Manager and Director of the poison control center, the Specialist - Poison Control Center identifies operational and clinical improvements that may enhance poison center functions and efforts of the clinical toxicology service.
 
 
 
 
 <ul>
 <li>
 Provides verbal and written sound clinical information and case management advice in response to emergency and informational telephone calls and consultations to the clinical toxicology service.
 </li>
 <li>
 Obtains pertinent and appropriate information from the caller in order to independently determine the seriousness of the poisoning incident and assess the caller&rsquo;s level of understanding/state of mind.
 </li>
 <li>
 Based on the seriousness of the incident and the caller&rsquo;s level of cognition, independently determines whether the poisoning incident can be handled by the poison control center or whether the poisoning victim should be seen by a health care provider.
 </li>
 <li>
 Answers caller inquiries with complete, concise, and relevant recommendations for action in terms that are appropriate to the calling party&rsquo;s level of understanding.
 </li>
 <li>
 Initiates follow-up calls to assess patient status and alters case management recommendations as appropriate.
 </li>
 <li>
 Documents all calls and consultations on the poison control center&rsquo;s computerized medical record system.
 </li>
 <li>
 For consultative cases, provides telephone and/or bedside management recommendations, as necessary. Conducts rounds and follow-up on consultative cases under oversight of supervising medical toxicologist.
 </li>
 <li>
 Precepts PharmD students, Pharmacy residents, emergency medicine residents, and any other trainees undergoing a toxicology rotation. Prepares and delivers lectures on poisoning topics to internal and external audiences.
 </li>
 <li>
 Participates in the educational courses provided by the poison control center and Section of Clinical Toxicology.
 </li>
 <li>
 Investigates case history, researches medical literature, and consults appropriate sources to provide informed and proper treatment and triage recommendations and develops protocols that are medically and economically appropriate.
 </li>
 <li>
 Develops and provides reference information regarding availability and toxicology of new drugs.
 </li>
 <li>
 Communicates with on-call staff concerning medical and toxicological-related issues.
 </li>
 <li>
 Prepares information for and attends conference meetings, in-service sessions, and staff meetings.
 </li>
 <li>
 May assist in orienting, training, instructing, and/or supervising new staff and students.
 </li>
 <li>
 Participates in on-going clinical research projects.
 </li>
 <li>
 Participates in outreach education efforts.
 </li>
 </ul>
 
 
 
 
 
 Essential Requirements:
 
 
 
 
 
 
 
 Education:
 
 
 
 Clinical Pharmacist, PharmD degree.
 
 
 
 
 
 
 Experience:
 
 
 
 5 to 7 years&rsquo; relevant experience in an accredited Poison Control Center or in an acute care or critical care clinical inpatient setting.
 
 
 Achievements in clinical care, research, education, or administration.
 
</div>

Specialist - Poison Control

Power International Holding

<div>
 
 
 Job Purpose:
 
 
 
 
 
 The Investor Relations Analyst provides analytical, coordination, and administrative support for Bridge Holding&rsquo;s investor engagement and fundraising activities. The role maintains accurate LP information, supports investor communications and due diligence, coordinates fundraising activities, and assists in preparing performance reports and investor materials.
 
 
 
 
 
 The position works closely with Investor Relations, Investment, Finance, Legal, Compliance, and fund administration teams to ensure that investor information is accurate, complete, current, and delivered within agreed timelines.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 1. Investor Engagement Support
 
 
 <ul>
 <li>
 
 Investor Coordination:
 
 Support the preparation and coordination of investor meetings, calls, roadshows, conferences, due diligence sessions, and annual investor events.
 </li>
 <li>
 
 Engagement Follow-Up:
 
 Maintain meeting notes, investor requests, action items, follow-up dates, and communication records to ensure timely responses and closure.
 </li>
 </ul>
 
 
 2. LP Data and CRM Management
 
 
 <ul>
 <li>
 
 Investor Database:
 
 Maintain accurate investor profiles, contact information, investment preferences, commitment history, communication records, and relationship status within the CRM system.
 </li>
 <li>
 
 Data Quality:
 
 Conduct regular reviews of LP data to identify missing, duplicated, outdated, or inconsistent information and coordinate necessary corrections.
 </li>
 </ul>
 
 
 3. Fundraising Coordination
 
 
 <ul>
 <li>
 
 Pipeline Administration:
 
 Update fundraising pipelines, investor stages, probability assessments, expected commitment values, meeting schedules, and next actions.
 </li>
 <li>
 
 Process Support:
 
 Assist with the coordination of subscription documentation, confidentiality agreements, due diligence requests, approvals, and internal fundraising workflows.
 </li>
 </ul>
 
 
 4. Investor Materials
 
 
 <ul>
 <li>
 
 Presentation Support:
 
 Assist in preparing pitchbooks, investor presentations, fund summaries, portfolio updates, investment case studies, and roadshow materials.
 </li>
 <li>
 
 Content Validation:
 
 Coordinate with relevant teams to verify financial, operational, investment, ESG, and portfolio information before inclusion in investor materials.
 </li>
 </ul>
 
 
 5. Due Diligence Support
 
 
 <ul>
 <li>
 
 DDQ Coordination:
 
 Support the completion of investor due diligence questionnaires and requests for information by gathering inputs from relevant internal stakeholders.
 </li>
 <li>
 
 Data-Room Maintenance:
 
 Upload, organize, index, version-control, and monitor documents within investor data rooms while maintaining appropriate confidentiality controls.
 </li>
 </ul>
 
 
 6. Performance Reporting Support
 
 
 <ul>
 <li>
 
 Performance Data:
 
 Gather and consolidate fund and portfolio performance information, including investment valuations, cash flows, capital deployment, realizations, and operating performance.
 </li>
 <li>
 
 Return Analysis:
 
 Support the calculation and presentation of investment performance indicators such as IRR, MOIC, DPI, RVPI, and TVPI under management supervision.
 </li>
 </ul>
 
 
 7. Capital Account and Investor Reporting
 
 
 <ul>
 <li>
 
 Capital Information:
 
 Assist in reviewing capital calls, distributions, commitment balances, management fees, and investor capital account statements.
 </li>
 <li>
 
 Reporting Calendar:
 
 Maintain the investor reporting calendar and track the timely preparation, review, approval, and distribution of periodic reports and notices.
 </li>
 </ul>
 
 
 8. Investor Communications
 
 
 <ul>
 <li>
 
 Communication Drafting:
 
 Prepare initial drafts of investor emails, meeting summaries, portfolio updates, information requests, and routine fund communications.
 </li>
 <li>
 
 Query Tracking:
 
 Record investor questions, coordinate responses with relevant teams, and monitor outstanding items until they are formally closed.
 </li>
 </ul>
 
 
 9. Market Intelligence and Insights
 
 
 <ul>
 <li>
 
 Market Monitoring:
 
 Conduct light-touch research on fundraising trends, investor activity, competitor funds, sector developments, and institutional allocation priorities.
 </li>
 <li>
 
 Insight Preparation:
 
 Prepare concise market updates, investor profiles, peer comparisons, and briefing notes to support investor meetings and fundraising decisions.
 </li>
 </ul>
 
 
 10. Compliance and Documentation
 
 
 <ul>
 <li>
 
 Document Control:
 
 Maintain organized records of investor correspondence, approvals, subscription documents, confidentiality agreements, and other relevant documentation.
 </li>
 <li>
 
 Compliance Support:
 
 Assist in checking that investor materials and communications have received the required internal, legal, and compliance approvals before distribution.
 </li>
 </ul>
 
 
 11. Process and Reporting Improvement
 
 
 <ul>
 <li>
 
 Dashboard Support:
 
 Prepare and update dashboards covering investor engagement, fundraising activity, outstanding requests, reporting deadlines, and pipeline progression.
 </li>
 <li>
 
 Process Enhancement:
 
 Identify opportunities to improve CRM utilization, reporting templates, document organization, data quality, and investor response tracking.
 </li>
 </ul>
 
 
 
 
 
 Education Requirements:
 
 
 
 Bachelor&rsquo;s degree in Finance, Economics, Business Administration, Accounting, Investment Management, or a related discipline.
 
 
 Relevant training or certification in financial analysis, investment management, private equity, CRM systems, or data analytics is an advantage.
 
</div>

Investor Relations Specialist

Mannai Corporation QPSC

<div>
 
 🚀
 
 Ready for Your Next Challenge? UPDA Certified Engineers Wanted for Data Center Projects.
 
 
 
 
 
 
 
 Take your engineering career to the next level by working on mission-critical Data Center Infrastructure Projects that power the future of digital transformation.
 
 
 
 
 
 
 We're conducting a
 
 recruitment campaign
 
 for experienced engineering professionals to join exciting
 
 Data Center Infrastructure Projects
 
 in Qatar. If you're looking to work on technically challenging, high-impact projects alongside industry experts, we'd like to hear from you.
 
 
 
 
 
 
 We're Hiring !!!
 
 
 
 
 
 
 
 Design Team
 
 (UPDA Grade A Mandatory)
 
 
 
 <ul>
 <li>
 Senior Design Engineer &ndash; Civil
 </li>
 <li>
 Senior Design Engineer &ndash; Electrical
 </li>
 <li>
 Senior Design Engineer &ndash; Mechanical
 </li>
 <li>
 Senior Design Engineer &ndash; ELV
 </li>
 <li>
 Design Engineer &ndash; Electrical
 </li>
 <li>
 Design Engineer &ndash; Mechanical
 </li>
 <li>
 Design Engineer &ndash; ELV
 </li>
 </ul>
 
 
 
 
 
 Construction Team
 
 (UPDA Grade B Mandatory)
 
 
 
 <ul>
 <li>
 Project Engineer &ndash; Civil
 </li>
 <li>
 Project Engineer &ndash; Electrical
 </li>
 <li>
 Project Engineer &ndash; Mechanical
 </li>
 <li>
 Project Engineer / Superintendent &ndash; ELV
 </li>
 <li>
 Discipline Engineer &ndash; Civil
 </li>
 <li>
 Discipline Engineer &ndash; Electrical
 </li>
 <li>
 Discipline Engineer &ndash; Mechanical
 </li>
 <li>
 Discipline Engineer &ndash; ELV
 </li>
 </ul>
 
 
 
 
 
 Who We're Looking For
 
 
 
 We're seeking professionals who have:
 
 <ul>
 <li>
 Valid
 
 UPDA/MMUP Certification
 
 
 (Grade A or Grade B depending on the role)
 
 </li>
 <li>
 Minimum of 10 years of experience in
 
 Data Centers, Mission-Critical Facilities, or Large-Scale Infrastructure Projects
 
 </li>
 <li>
 Strong technical expertise in Civil, Electrical, Mechanical, or ELV disciplines
 </li>
 <li>
 Experience working with consultants, contractors, and multidisciplinary project teams
 </li>
 <li>
 Good understanding of international engineering standards and best practices
 </li>
 <li>
 Strong communication, coordination, and problem-solving skills
 </li>
 <li>
 Commitment to quality, safety, and timely project delivery
 </li>
 </ul>
 
 
 
 
 
 Why Join This Opportunity?
 
 
 
 ✔ Be part of landmark
 
 Data Center Infrastructure Projects
 
 in Qatar
 
 
 ✔ Work on facilities that support the country's digital future
 
 
 ✔ Collaborate with experienced engineering and construction professionals
 
 
 ✔ Gain valuable experience in one of the fastest-growing sectors in the engineering industry
 
 
 ✔ Build your career in mission-critical infrastructure with opportunities for long-term professional growth
 
</div>

UPDA Certified (Grade A & B) Engineers – Data Center Infrastructure Projects

ECCO Gulf Majorel Qatar

<div>Key Duties and Responsiblites
<ul><li>Manage and coordinate administrative activities, documentation, trackers, reports, meeting actions, and cross-functional follow-ups to ensure smooth operational governance.</li><li>
Review operational and commercial contracts, service agreements, SLAs, and related documents to identify obligations, risks, gaps, and areas requiring clarification or management attention.</li><li>
Analyze the contact center work environment, operational processes, employee feedback, and performance trends to identify improvement opportunities and support better business decisions.</li><li>
Investigate process delays, workflow bottlenecks, approval gaps, and recurring operational issues, and provide clear root-cause analysis with practical recommendations and corrective actions.</li><li>
Prepare management reports, business cases, process improvement proposals, and executive-level insights while coordinating with Operations, HR, Finance, Legal, and other stakeholders to ensure timely implementation.</li></ul>
Qualification and Experience
<ul><li>10 Years of minimum experience required for this position in this same industry.</li><li>
Bachelor's Degree</li><li>
Contact Centre Experience is mandatory.</li><li>
Fluent in Arabic &amp; English</li></ul></div>

Senior Business Analyst – Contact Center

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