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data analyst contact center wfm specialist

<div>
 
 Job Summary
 
 
 
 We are seeking a detail-oriented and analytical
 
 Data Analyst
 
 with experience in a
 
 contact centre environment
 
 and strong
 
 Workforce Management (WFM)
 
 capabilities. The ideal candidate will be responsible for analysing operational data, optimizing workforce planning, and delivering actionable insights to improve performance, efficiency, and customer experience.
 
 
 
 
 Key Responsibilities
 
 
 
 Data Analysis &amp; Reporting
 
 <ul>
 <li>
 Analyze large datasets to identify trends, patterns, and insights related to contact centre performance.
 </li>
 <li>
 Develop and maintain dashboards and reports using tools such as
 
 Power BI
 
 or
 
 Tableau
 
 .
 </li>
 <li>
 Provide daily, weekly, and monthly performance reports (KPIs, SLAs, service levels, etc.).
 </li>
 <li>
 Support data-driven decision-making through accurate and timely analysis.
 </li>
 </ul>
 
 Workforce Management (WFM)
 
 <ul>
 <li>
 Perform
 
 forecasting
 
 of call volumes, workload, and staffing requirements.
 </li>
 <li>
 Develop and manage
 
 scheduling plans
 
 to ensure optimal resource utilization.
 </li>
 <li>
 Conduct
 
 real-time monitoring (RTA)
 
 of contact center operations and recommend adjustments.
 </li>
 <li>
 Analyze shrinkage, occupancy, and adherence metrics to improve efficiency.
 </li>
 </ul>
 
 Process Improvement
 
 <ul>
 <li>
 Identify operational inefficiencies and recommend process improvements.
 </li>
 <li>
 Collaborate with operations and team leaders to enhance productivity and service delivery.
 </li>
 <li>
 Support continuous improvement initiatives through data insights.
 </li>
 </ul>
 
 Data Management
 
 <ul>
 <li>
 Extract, clean, and manipulate data using
 
 SQL
 
 and
 
 Excel
 
 .
 </li>
 <li>
 Ensure data accuracy, integrity, and consistency across reports.
 </li>
 <li>
 Automate reporting processes where possible.
 </li>
 </ul>
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Data Analytics, Statistics, Mathematics, Business, or related field.
 </li>
 <li>
 Minimum
 
 2 years of experience
 
 in data analysis within a
 
 contact center environment
 
 .
 </li>
 <li>
 Strong
 
 Workforce Management (WFM)
 
 experience (forecasting, scheduling, real-time monitoring).
 </li>
 <li>
 Advanced proficiency in
 
 Microsoft Excel
 
 (Pivot Tables, VLOOKUP, Macros preferred).
 </li>
 <li>
 Strong knowledge of
 
 SQL
 
 for data extraction and manipulation.
 </li>
 <li>
 Experience with reporting and visualization tools such as
 
 Power BI
 
 or
 
 Tableau
 
 .
 </li>
 <li>
 Solid understanding of contact center metrics (AHT, SLA, Service Level, Occupancy, etc.).
 </li>
 <li>
 Strong analytical, problem-solving, and communication skills.
 </li>
 </ul>
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience with WFM tools (e.g., NICE, Verint, Aspect, Genesys).
 </li>
 <li>
 Knowledge of automation tools or scripting (Python is a plus).
 </li>
 <li>
 Experience working in a high-volume customer service environment.
 </li>
 </ul>
</div>

Data Analyst – Contact Center (WFM Specialist)

SAIKOR SECURITY TRAINING AND SERVICES PRIVATE LIMITED

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conduct preventive and corrective maintenance activities to ensure the efficient and reliable operation of equipment and machinery
 </li>
 <li>
 Troubleshoot and diagnose problems and develop and execute maintenance plans to minimize downtime and disruptions
 </li>
 <li>
 Analyst data to identify trends, diagnose problems and develop solutions to improve equipment reliability and performance
 </li>
 <li>
 Collaborate with production teams, management and suppliers to develop and execute maintenance plans that meet organization goals and priorities
 </li>
 <li>
 Ensure that those conducting maintenance activities are in compliance with safety standards and regulations, and identify and mitigate potential safety hazards
 </li>
 <li>
 Develop and maintain technical documentation, schematics and procedures to support maintenance activities
 </li>
 <li>
 Participate in ongoing training and development programmer to enhance skills and knowledge
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A bachelor's degree in engineering or a related field
 </li>
 <li>
 3 years of relevant work experience in mechanical, electrical or industrial maintenance
 </li>
 <li>
 Strong understanding of engineering principles and knowledge of equipment and machinery
 </li>
 <li>
 Ability to analyst information, diagnose problems and develop solutions
 
 
 </li>
 </ul>
 This job is provided by Shine.com
</div>

Plant Maintenance Engineer

Career Land Center

<div><div>Job Title:
<div>Moroccan Bath &amp; Hair Treatment Technician
</div><div>Location: Qatar
</div><div>Career Land Center &mdash; a global recruitment company &mdash; is hiring a professional SPA Therapist / Massage Specialist specialized in Moroccan Bath and Hair Treatments for a luxury spa and wellness resort in Doha, Qatar.
</div><div>About the Client
Our client is a top-tier spa facility within a well-known hotel or standalone wellness center. They provide a premium guest experience and are seeking a therapist who is passionate about wellness, has skilled hands, and brings a calm, professional energy to every session. 
 
What You&rsquo;ll Do
</div><div><ul><li>Perform professional Moroccan bath treatments including exfoliation, cleansing, steaming, and body care rituals
</li><li>Provide hair treatments such as hydration therapy, keratin care, scalp treatments, and hair repair services
</li><li>Conduct basic facial treatments and skincare rituals
</li><li>Assess client needs and recommend suitable hair and body treatment plans
</li><li>Maintain high standards of hygiene, sanitation, and treatment room cleanliness
</li><li>Ensure excellent customer experience and client satisfaction
</li><li>Stay updated with modern beauty and wellness trends, products, and techniques
</li><li>Promote salon services and treatment packages when appropriate
</li></ul></div><div></div><div>What We&rsquo;re Looking For
</div><div><ul><li>Minimum 2&ndash;3 years of experience in a hotel spa, resort, or wellness center
</li><li>Certification in massage therapy or a related wellness discipline
</li><li>Knowledge of multiple massage modalities
</li><li>Professional, calm, and guest-focused
</li><li>fluency in English (Arabic is a plus
</li><li>valid passport with at least 9 month remaining
</li></ul></div><div>Benefits
<div><ul><li>Competitive tax-free salary
</li><li>Free accommodation
</li><li>air tickets
</li><li>Work visa and residency permit fully sponsored by the employer
</li><li>Medical / health insurance coverage
</li><li>Paid annual leave as per local labor
</li><li>Opportunity to work in a luxury, international environment
</li><li>Career growth and training opportunities</li></ul></div></div></div></div>

Moroccan Bath & Hair Treatment Technician In Qatar

Minor Hotels

<div>
 
 Job Location:
 
 
 
 Banana Island Resort Doha By Anantara
 
 
 
 Overview
 
 
 
 Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
 
 
 As an Adventure Park Specialist, you are in constant contact with guests and participants on a daily basis, at this level one can introduce and instruct clients on use of safety equipment as well as a variety of other tasks in Adventure Parks such as supporting rescues. You'd teach guest&rsquo;s new skills so they can safely enjoy outdoor adventure park sports and activities such as climbing wall, rope courses, zip line.
 
 
 Job duties of the Adventure Park Specialist includes working outdoors, and day-to-day aspects of the job and ensuring satisfactory customer service and safety.
 
 
 <ul>
 <li>
 Safe fitting of harnesses
 </li>
 <li>
 Safety briefings and instructions
 </li>
 <li>
 Constant supervision of clients on the courses
 </li>
 <li>
 Checking safety devices are attached
 </li>
 <li>
 Clients using courses as instructed
 </li>
 <li>
 Providing brief assistance where appropriate
 </li>
 <li>
 Client retrievals from the course using ladders and technical climbing equipment
 </li>
 <li>
 Park maintenance:
 </li>
 <li>
 Painting safety cables, tightening platforms or adjusting activities
 </li>
 <li>
 Pruning or landscaping
 </li>
 <li>
 Basic gear maintenance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Must have a minimum of 2 years&rsquo; experience and expertise as an Adventure Park Specialist
 </li>
 <li>
 With rope course or Zip line experience and not afraid of heights
 </li>
 <li>
 Passionate about the adventure park activities
 </li>
 <li>
 Enjoys interacting and working with people
 </li>
 <li>
 Has basic experience in rock climbing or ropes (not essential)
 </li>
 <li>
 High School Diploma or equivalent required
 </li>
 <li>
 Must possess a current internationally recognized First Aid/CPR Certification
 
 
 </li>
 </ul>
 Not the right fit? Set up email alerts as new job postings become available that meet your interest!
</div>

Adventure Park Specialist

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 As an Adventure Park Specialist, you are in constant contact with guests and participants on a daily basis, at this level one can introduce and instruct clients on use of safety equipment as well as a variety of other tasks in Adventure Parks such as supporting rescues. You'd teach guest&rsquo;s new skills so they can safely enjoy outdoor adventure park sports and activities such as climbing wall, rope courses, zip line.
 
 
 Job duties of the Adventure Park Specialist includes working outdoors, and day-to-day aspects of the job and ensuring satisfactory customer service and safety.
 
 
 <ul>
 <li>
 Safe fitting of harnesses
 </li>
 <li>
 Safety briefings and instructions
 </li>
 <li>
 Constant supervision of clients on the courses
 </li>
 <li>
 Checking safety devices are attached
 </li>
 <li>
 Clients using courses as instructed
 </li>
 <li>
 Providing brief assistance where appropriate
 </li>
 <li>
 Client retrievals from the course using ladders and technical climbing equipment
 </li>
 <li>
 Park maintenance:
 </li>
 <li>
 Painting safety cables, tightening platforms or adjusting activities
 </li>
 <li>
 Pruning or landscaping
 </li>
 <li>
 Basic gear maintenance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Must have a minimum of 2 years&rsquo; experience and expertise as an Adventure Park Specialist
 </li>
 <li>
 With rope course or Zip line experience and not afraid of heights
 </li>
 <li>
 Passionate about the adventure park activities
 </li>
 <li>
 Enjoys interacting and working with people
 </li>
 <li>
 Has basic experience in rock climbing or ropes (not essential)
 </li>
 <li>
 High School Diploma or equivalent required
 </li>
 <li>
 Must possess a current internationally recognized First Aid/CPR Certification
 </li>
 </ul>
</div>

Spectrum Solution W.L L

IT Application SpecialistLocation: Doha, Qatar Job Type: Full-Time / OnsiteThe RoleWe are looking for an experienced IT Application Specialist to join our IT Department. You will be responsible for the administration, support, maintenance, and continuous improvement of business applications, ensuring they operate efficiently, securely, and reliably.You will design and develop solutions across the Microsoft Cloud Platform including O365, Power Automate, Power Apps, SharePoint Online, Dynamics 365, and Power BI.Key Responsibilities:AreaResponsibilities SharePoint &amp; O365Develop SharePoint Online solutions (websites, forms, workflows, web parts, site templates). Configure sites, security groups, permissions. Develop MS Teams apps and Project Web App portals. Power PlatformBuild and manage Power Apps (model-driven &amp; canvas). Design workflows with Power Automate. Create custom connectors. Develop Microsoft Forms. Dynamics 365 CRMConfigure Investor Portal (security roles, views, forms, business rules). Manage business processes, process templates, and generate reports. Website &amp; DigitalImplement new website features. Manage performance and availability. Support Digital Marketing &ndash; GTM, GA, SEO, newsletters. Business AnalysisConduct stakeholder meetings. Gather requirements. Develop BRDs, flowcharts, business models. Scope RFPs and evaluate proposals. Integrations &amp; SupportDesign and support solution integrations (API, REST). Ensure security policies are applied. Provide technical and business support.Required Skills (Must-Have)Technical Skills<ul><li>SharePoint Online &ndash; configuration, design, Web Parts, modern apps</li><li>Power Platform &ndash; PowerApps, Power Automate, MS Teams, Power BI</li><li>PowerApps &ndash; model-driven and canvas app development</li><li>Power Automate &ndash; business process automation and custom connectors</li><li>API / REST Services &ndash; integrations with multiple data sources</li><li>.NET Stack &ndash; C#, ASP.Net MVC, Entity Framework</li><li>Front-End &ndash; HTML5, CSS3, JavaScript, jQuery</li><li>SDLC &ndash; extensive experience</li></ul>Preferred (Strongly Desired)<ul><li>Dynamics 365 CRM &ndash; administration, development, reporting</li><li>Azure Platform &ndash; App Service, Enterprise Application</li><li>WordPress &ndash; development experience</li><li>Agile / Scrum &ndash; methodology experience</li><li>Project Management &ndash; excellent experience</li></ul>Soft Skills<ul><li>Business Analysis &amp; Process Mapping</li><li>End-user stories &amp; customer journeys</li><li>Documentation best practices</li><li>Excellent communication &amp; teamwork</li><li>Time management &amp; problem-solving</li></ul>QualificationsRequirementDetailsExperience7+ years in application support or IT systems rolesEducationBachelor's Degree in Computer Science, IT, or related fieldCertificationMicrosoft Power Platform Certification &ndash; RequiredCertification (Preferred)Microsoft Dynamics 365 CRM CertificationWhy Join Us?<ul><li>Work with cutting-edge Microsoft technologies</li><li>Be part of impactful digital transformation projects</li><li>Competitive compensation package</li><li>Dynamic and collaborative work environment</li></ul>How to ApplySend your CV at: 77708191 with subject IT Application SpecialistWork Location: In person

IT Application Specialist

DOC Medical Center

<div>
 DOC Medical Center is seeking a customer-focused Call Center Representative responsible for managing patient communications, scheduling appointments, handling inquiries, and ensuring an exceptional patient experience. The role serves as the first point of contact for patients, supporting efficient appointment management, accurate information gathering, and seamless coordination with clinical and administrative teams.
 
 
 
 Requirements
 
 
 
 Bachelor's Degree (minimum requirement) with a medical or allied healthcare background (mandatory).
 
 
 3+ years of experience in a healthcare call center or medical receptionist role.
 
 
 Strong knowledge of appointment scheduling systems and medical software.
 
 
 Excellent verbal and written communication skills in English and Arabic.
 
 
 Strong customer service, interpersonal, and problem-solving skills.
 
 
 Proficiency in Microsoft Office and patient management systems.
 
 
 Ability to multitask and work effectively in a fast-paced healthcare environment.
 
 
 Applicant must be locally available in Qatar.
 
 
 
 Key Responsibilities
 
 
 
 Handle inbound and outbound calls, appointment bookings, rescheduling, and cancellations.
 
 
 Verify patient information and maintain accurate records in the hospital information system.
 
 
 Provide accurate information on services, physicians, clinic schedules, and appointment requirements.
 
 
 Coordinate with clinical and administrative teams to ensure efficient patient flow.
 
 
 Respond to patient inquiries professionally and resolve concerns in a timely manner.
 
 
 Follow up on missed appointments, patient feedback, and service requests.
 
 
 Maintain confidentiality of patient information and comply with organizational policies.
 
 
 Generate reports and support departmental performance objectives as required.
 
 
 Ensure high standards of customer service and patient satisfaction at all times.
</div>

Call Center Representative

Explore 211+ Data analyst contact center wfm specialist in Doha this July. Find roles across top companies and apply now to boost your career.

211 data analyst contact center wfm specialist jobs In Doha

Data Analyst – Contact Center (WFM Specialist)

Plant Maintenance Engineer

Moroccan Bath & Hair Treatment Technician In Qatar

Adventure Park Specialist

Adventure Park Specialist

IT Application Specialist

Call Center Representative