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assistant soft services manager

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delivery program manager - security services Jobs in Abu Dhabi

delivery program manager - security services

digital delivery manager Jobs in Abu Dhabi

digital delivery manager

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head of delivery management

delivery program manager security services

GSSTech Group

<div>We are seeking an experienced IT Delivery Program Manager to lead and deliver technology projects within the Security Services domain. The ideal candidate will have a strong background in IT program/project management, stakeholder engagement, and delivery of complex technology initiatives on time and within budget.
Requirements<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Lead end-to-end delivery of technology projects related to Security Services.
</li><li>Define and manage comprehensive project plans, including scope, timelines, resource allocation, and budgets.
</li><li>Identify and mitigate project risks and issues, ensuring proactive resolution.
</li><li>Act as the primary liaison between business, IT, vendors, and stakeholders.
</li><li>Ensure high-quality delivery and exceptional user experience throughout the project lifecycle.
</li><li>Prepare and present regular status reports and updates to senior management.
</li><li>Drive and facilitate project governance meetings (working groups, steering committees, etc.).
</li><li>Collaborate with and manage external vendors and service providers to ensure on-time, high-quality deliverables.
</li><li>Ensure full adherence to the IT PMO process and delivery methodologies.
</li><li>Capture and document lessons learned and best practices for continuous improvement.
</li><li>Participate in pre-initiation phases (RFQ, RFI, RFP, POC) as required.
</li></ul><h3 class="jobSectionHeader">Qualifications &amp; Requirements:</h3><ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (Master&rsquo;s preferred).
</li><li>8+ years of experience in IT Project or Program Management within large organizations.
</li><li>Proven experience delivering Security Services or Infrastructure-related IT projects.
</li><li>Strong understanding of IT governance, PMO frameworks, and SDLC methodologies.
</li><li>Excellent communication, stakeholder management, and leadership skills.
</li><li>PMP, PRINCE2, or Agile certification is a strong advantage.</li></ul></div>

Delivery Program Manager - Security Services

Al Bahiya Trading & Services

Job PurposeTo oversee, manage, and ensure the effective delivery of all soft facilities management services across assigned sites or portfolios. The Operations Manager will lead soft services teams, coordinate subcontractors, ensure compliance with contractual obligations, and drive operational excellence, customer satisfaction, and cost efficiency.Key Responsibilities<ul><li>Lead the day-to-day operations of all soft FM services, including housekeeping, landscaping, pest control, security, waste management, and related support functions.</li><li>Manage and monitor service delivery to ensure compliance with SLAs, KPIs, and statutory regulations.</li><li>Develop and implement operational procedures and schedules to maintain the highest standards of cleanliness, safety, and presentation.</li><li>Supervise site teams and service partners, providing direction, performance feedback, and ongoing training.</li><li>Review and analyze operational data, budgets, and reports to identify improvement areas and achieve cost efficiency.</li><li>Ensure compliance with all health, safety, and environmental standards, promoting a safe working environment.</li><li>Build and maintain strong client relationships, attending meetings and providing regular operational updates.</li><li>Support contract mobilization, resource planning, and service transitions.</li><li>Manage procurement and inventory of consumables, equipment, and materials related to soft services.</li><li>Oversee incident management, risk assessments, and emergency response procedures.</li><li>Lead continuous improvement initiatives to enhance service delivery and customer satisfaction.</li></ul>Qualifications and Experience<ul><li>Bachelor&rsquo;s degree in Facilities Management, Hospitality, Business Administration, or a related discipline.</li><li>Minimum 7&ndash;10 years&rsquo; experience in soft services management, with at least 3 years in an operations management role.</li><li>Proven experience in managing multiple soft service functions within commercial, residential, or mixed-use portfolios.</li></ul>Job Type: Full-timePay: AED15,000.00 - AED20,000.00 per monthExperience:<ul><li>Operations: 6 years (Required)</li></ul>

Operations Manager (FM)

NMC Health plc

<div>This role is responsible for enhancing the overall patient journey across hospitals and clinics (where applicable). The role is responsible for designing and executing initiatives that improve patient satisfaction, promote patient-centred care, and support service recovery. Working in close collaboration with clinical and non-clinical teams, the position monitors patient feedback, drives culture change, and ensures compliance with UAE regulatory and international standards related to patient care experience</div>
 <div><ul><li>Develop and implement the patient experience strategy in alignment with the group&rsquo;s clinical and operational vision.
</li><li>Oversee patient experience programs across the facility and clinics (where applicable), ensuring consistency and excellence in service delivery.
</li><li>Analyse patient satisfaction data, feedback, and complaints to identify improvement opportunities.
</li><li>Collaborate with the Front Office Team members to ensure complaints are closed within the timeline set and that the complaint tracker is updated and followed up.
</li><li>Provide guidance and training on managing and documenting complaints.
</li><li>Lead initiatives to improve patient communication, empathy, responsiveness, and overall service quality.
</li><li>Implement and manage tools such as patient satisfaction surveys, focus groups, and real-time feedback systems.
</li><li>Drive service recovery efforts and resolution of complex patient grievances.
</li><li>Collaborate with department heads to improve care coordination and patient journey mapping.
</li><li>Conduct regular training and development programs to install a patient-centred culture.
</li><li>Monitor compliance with UAE healthcare regulations and accreditation standards related to patient rights and satisfaction (e.g., DOH, DHA, JCI).
</li><li>Prepare and present regular reports on patient experience trends, initiatives, and outcomes to executive leadership.
</li><li>Foster collaboration across departments to improve both clinical and non-clinical touchpoints in the patient journey.
</li><li>Develop and implement service excellence initiatives.
</li><li>Conduct facility rounds and highlights observations which negatively impact the patient&rsquo;s experience.
</li><li>Lead cross-functional projects to streamline patient flow and reduce wait times.
</li><li>Overlooking the complaint management team member and coordinate with the Front Office Manager to ensure timely closure, follow up and proper documentation.
</li><li>Ensure that patient interviews being conducted and document the findings for future improvements.
</li><li>Overlook the support service team members or outsourced team members working in Housekeeping, Valet Parking, Food &amp; Beverage, Laundry, Attenders and Security; where applicable.
</li><li>Oversight and monitoring of service contracts (F&amp;B, cleaning, laundry, valet, security, waste).
</li><li>Supervise daily operations of all support service departments.
</li><li>Develop and implement operational policies and procedures.
</li><li>Ensure services comply with healthcare regulations, infection control standards, and accreditation requirements (e.g., Joint Commission, OSHA).
</li><li>Conduct regular audits and inspections (e.g., cleanliness, food safety, maintenance).
</li><li>Address non-compliance and implement corrective actions.
</li><li>Collaborate with nursing and clinical teams to respond to service-related patient needs (e.g., room readiness, food delivery).
</li><li>Monitor spending and look for cost-saving opportunities without compromising service quality.
</li><li>Coordinate emergency preparedness and disaster response planning related to support operations.
</li><li>Report regularly on key performance indicators (KPIs) related to patient experience and support services.
</li></ul>Engage with facilities team members and create awareness of the Patient Experience Program and its goals</div>
 <div>Education and Certification:
<ul><li>Bachelor&rsquo;s degree in Healthcare Administration, Nursing, Communications, or a related field.
</li><li>Master&rsquo;s degree in Healthcare Management, Public Health, or Business Administration is strongly preferred.
</li><li>Certification in Patient Experience, Service Excellence, or Six Sigma (e.g., CPXP, Lean) is desirable. 
</li></ul>Knowledge and Skills:
<ul><li>Strong understanding of patient-centred care principles and customer service excellence.
</li><li>Knowledge of UAE healthcare regulations and patient rights standards.
</li><li>Proficient in data analysis, reporting tools, and patient satisfaction survey platforms (e.g., Cemplicity, HCAHPS).
</li><li>Exceptional interpersonal and communication skills.
</li><li>Empathy and emotional intelligence.
</li><li>Ability to lead cross-functional teams and drive culture change.
</li><li>Strong conflict resolution, coaching, and mentoring abilities.
</li></ul>Budgeting and cost control</div>

Patient Experience Manager

Enova by Veolia

<div>
 
 
 
 Job Purpose
 
 
 
 
 To coordinate all administrative and logistical needs for outsourced soft services including cleaning, security, urban cleaning, waste collection, pest control, landscaping, laundry management, transportation management, and accommodation management, in order to provide the assets and elements within the facility/ premises with those services and improve both the internal and external customers&rsquo; satisfaction.
 
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Support to manage subcontracts, audits &amp; reports of all soft services.
 </li>
 <li>
 Perform the day-to-day administration support needed by the department/project and maintain updated computerized records of activities to help in ensuring high productivity and a smooth flow of activities.
 </li>
 <li>
 Assist the line manager in any work needed such as drafting agreements, researching for suppliers, analyzing supplier evaluation results, updating records, coordinating meetings with tenants, customers, service providers, etc. to ensure that the necessary support and coordination is being provided to the line manager.
 </li>
 <li>
 Development of SLA/KPIs, budget and cost models.
 </li>
 <li>
 Deploy, control and report on SLA/KPIs.
 </li>
 <li>
 Analysis of waste disposal, audits &amp; permits for hazardous waste disposal.
 </li>
 <li>
 Liaise with different departments to figure out the required deployment plan and continually adjust it to the needs of the project.
 </li>
 <li>
 Coordinate with all departments to complete project milestones including but not limited to: receive Quotations provided by suppliers offering required services, prepare Purchase Orders and Vendor Contracts, and forward same for approval to the line manager (depending on the delegation of authority and purchasing policy).
 </li>
 <li>
 Follow up with line manager on the status of documents issued for signature and approval, make any necessary amendments as advised, forward same to suppliers, and follow up with suppliers on the delivery to ensure the provision of products/ services on time.
 </li>
 <li>
 Receive invoices from suppliers, vendors and proactively seek approval of the line manager on same as per the set standards and policies, post the invoice on the system, and send the invoice &ndash; along with all relevant documents &ndash; to the Finance department with the proposal transmittal for processing.
 </li>
 <li>
 Maintain records of all Purchase Orders sent and invoicing transactions, and update the log regularly to ensure that all data/ information pertaining to the purchase of soft services is accurate and up to date.
 </li>
 <li>
 Handle all archiving, filing, and record keeping of all documents IMS documentation related to soft services, contracts and agreements, customer quotations, purchase orders, etc. to ensure easy future reference to them.
 </li>
 <li>
 Attend meetings as necessary, prepare the Minutes of Meetings and communicate an action plan accordingly
 </li>
 <li>
 Coordinate with relevant parties to ensure that the appropriate cleaning, security, urban cleaning, waste management and pest control services are being provided, receive any remarks and complaints that they have, and forward same to the line manager for action.
 </li>
 <li>
 Follow all relevant policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 <li>
 Make sure the IMS procedures, documents &amp; record formats related to soft services are up to date and reflecting the actual practice.
 </li>
 <li>
 Assist in the preparation of timely and accurate statements and reports to meet the Company&rsquo;s requirements, policies, and standards.
 </li>
 <li>
 Ensure all relevant quality, health, safety, and environmental procedures, instructions, and controls are adhered to so that the safety of employees, quality of products/ services, and environmental compliance can be guaranteed.
 </li>
 <li>
 Liaise with HSEQ officer to issue &amp; update risk assessments, and implement the risks control measures
 </li>
 <li>
 Perform other related duties or assignments as directed.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications, Experiences, Skills
 
 
 
 <ul>
 <li>
 Diploma in Business Administration, Hotel &amp; Restaurant Management or any related field
 </li>
 <li>
 5-7 years&rsquo; experience in coordinating soft services within large facilities; exposure to facilities management and maintenance jargon and knowledge of basic HR and procurement functions is preferable
 </li>
 </ul>
</div>

Soft Services Officer

Talan

Company Description Talan is a global consulting group specializing in innovation and transformation through technology. For over 20 years, we have partnered with companies and public organizations to drive meaningful change. We are purpose-driven, working across diverse sectors to tackle social and environmental challenges, simplify and improve market operations, leverage digital transformation, and ensure that data is managed responsibly and ethically. Our expertise spans consultancy and outsourcing services, including programme management, market design, and governance. We also offer award-winning capabilities in cyber security, data privacy, and digital transformation. We are currently seeking a Smart Metering Systems Project Director to join our team. Job Description The Smart Metering Systems Project Director will lead the delivery of the Smart Metering ecosystem, encompassing Meters, communications services, Head-End System (HES), and Meter Data Management System (MDMS). The role ensures seamless integration between operational and IT systems, high-quality field deployment, and reliable data flow from devices to enterprise platforms. It requires strong technical acumen, vendor coordination, and programme leadership within large-scale utilities or smart grid transformation initiatives. Key Responsibilities <ul> <li>Oversee the full lifecycle delivery of Meters, communications services, HES, and/or MDMS systems, ensuring technical alignment and performance.</li> <li>Manage multi-vendor relationships and integration across system components.</li> <li>Coordinate planning, logistics, testing, and operational readiness activities.</li> <li>Ensure cybersecurity, scalability, and compliance with regulatory and performance standards.</li> <li>Supervise data integrity, validation, and transfer between HES, MDMS, and downstream systems.</li> <li>Report progress, risks, and dependencies to the Programme Manager and CTO.</li> <li>Drive continuous improvement and innovation across solution components.</li> </ul> Qualifications <ul> <li>12+ years of experience in utilities, energy, or large-scale smart metering or AMI projects.</li> <li>Proven leadership across multiple technology domains (Meters, communications services, HES, MDMS, or related systems).</li> <li>Strong understanding of communication protocols (DLMS/COSEM), data integration, and cybersecurity.</li> <li>Experience managing multi-vendor delivery and technical integration in complex environments.</li> <li>Excellent stakeholder management, communication, and delivery governance skills.</li> <li>Engineering, IT, or related technical degree; PMP, MPM, or MSP certification beneficial.</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?HLCynLjJI3sHvSxxmDtYf10HY%2bp%2bTjkNv" width="0" height="0" />

Smart Metering Systems Project Director

Bureau Veritas

<div><div><div>HSE and/or Quality and/or Security Country Coordinator
</div><div><div><div><div>Role Statement
</div><div>The person is responsible for the implementation of effective HSE and/or Quality and/or Security Management systems and processes to reduce work related accidents of Bureau Veritas as well as reducing our footprint on the environment and improving the quality of the delivered services. He/she works with the Management Team to assist them to improve their operations, activities and performance related to HSE and/or Quality and/or Security.</div></div></div><div> 
ACCOUNTABILITIES</div><div><div> 
1) Country animation
<ul><li>Lead and animate the HSE and/or Quality and/or Security network in the Country (where applicable)</li><li>
Participate in the recruitment, training and assessment of HSE and Quality and/or Security resources</li><li>
Coordinate country tasks (Management System, Audit &amp; reports)</li><li>
Cascade Group information to country (newsletter, alerts, feedback from LG meeting, etc.)</li></ul>
2) Management system
<ul><li>Identification of local high risk activities and ensure that processes are in place to protect employees and mitigate the environmental impact</li><li>
Mapping of local business processes and ensure they are understood and complied with</li><li>
Track and report required HSE and Quality and Security KPIs to HSE and Quality and Security Manager(s) and local management (Tableau and monthly reports)
</li><li>Develop or update necessary local procedures to comply with applicable requirements</li><li>
Lead or maintain the ISO 9001, 14001 and ISO 45001/OHSAS 18001 certifications</li><li>
Identify and disseminate best practices within the country</li></ul></div><div> 
3) Prevention
<ul><li>Conduct Root Cause Analysis of on-performance, propose corrective and preventive actions</li><li>
Analyze Group Safety/Security Alerts, propose local action plan to management and report implementation to Group</li><li>
Check the deployment of the Client Satisfaction survey processes</li><li>
Communicate local safety alerts to country employees and manager</li><li>
Deploy Safety/security Campaigns in coordination with HR network</li><li>
Ensure QHSSE induction and training material are appropriate, include Group e-learning modules, and coordinate with HR for the annual training plan. If necessary, deliver training</li><li>
Ensure with local management that PPEs are properly managed</li></ul> 
4) HSE Performance<ul><li>
Conduct incidents &amp; accidents investigation</li><li>
Coordinate audit program and conduct internal audits with QESIS
</li><li>Track corrective &amp; preventive action implementation</li><li>
Coordinates Management Review</li></ul></div></div><div> 
KPIs (to be amended if necessary) 
TECHNICAL COMPETENCIES</div><div><ul><li> 
Safety: FAT, LTR, TAR, ASR, Near Hits, First Aids, causes of accidents, number and investigation of serious accident</li><li>
Environmental: Carbon footprint reduction (compare to Y-1)</li><li>
Environmental: Carbon footprint reduction (compare to Y-1)</li><li>
Quality: number and investigation of significant quality event</li><li>
Prevention: number of HSSE induction and initial medical surveillance, number of internal audits, number and causes of near hits, number of STBT</li><li>
Group programs: monitoring of safety campaigns KPIs.</li></ul><div> 
The following competencies are required
<ul><li>ISO 9001, ISO 14001 ISO 45001/OHSAS 18001: able to conduct internal audit, to maintain certifications</li><li>
Legal applicable requirements: knowledgeable in applicable local legal requirements</li><li>
Accident investigation: able to coordinate an accident investigation (5 whys)</li></ul></div></div></div></div></div>

QHSSE Coordinator

<div>
 
 
 The Job
 
 
 <ul>
 <li>
 Provide system engineering and design support services to Project Managers to ensure the timely delivery of all projects within the stipulated time frame, quality and budget requirements.
 </li>
 <li>
 Provide system design &amp; engineering support through the preparation of system documentation &amp; drawings, maintenance procedures etc.
 </li>
 <li>
 Responsible for the on site supervision and implementation of the construction of an electronic security system.
 </li>
 <li>
 Under the direction of the assigned Project manager, be responsible for the effective delivery of security systems projects, including resources, scheduling, procurement, and implementation of complete systems.
 </li>
 <li>
 Carry out security surveys and audits of premises and systems, identify and quantify shortcomings, make recommendations etc.
 </li>
 <li>
 Provide written reports, test procedures etc, conduct field testing and commissioning of complete systems.
 </li>
 <li>
 In conjunction with the relevant Line Managers, ensure ESS deliverables for each project are clearly defined and understood, and within required contractual timelines.
 </li>
 <li>
 Carry out the design and implementation of security designs, in accordance with relevant statutes and codes and to do so in accordance with industry best practice and the G4S Quality Assurance Systems and HSE Systems.
 </li>
 <li>
 Maintain at all times client confidentiality and act with discretion and a high level of personal integrity.
 </li>
 <li>
 Ensuring that the correct permits (i.e. permit to dig) are in place prior to work commencing.
 </li>
 <li>
 Ensure that the Health, Safety &amp; Environment policies, procedures, rules and regulations are adhered to and are regularly reviewed, updated and communicated.
 </li>
 <li>
 Monitoring and assessing hazardous and unsafe situations and developing measures to assure personnel health and safety
 </li>
 <li>
 Perform other related function and duties as and when requested.
 </li>
 </ul>
 
 
 
 
 
 Selection Criteria:
 
 
 <ul>
 <li>
 A Bachelor of Engineering degree/diploma holder in Electrical, Electronics, IT or equivalent
 </li>
 <li>
 Comprehensive knowledge of low current systems including Access Control, CCTV, Fire Alarm, Intercom, Gate barriers, Intruder Alarm, Network configuration etc.
 </li>
 <li>
 Reasonable degree of IT Literacy &ndash; MS Word, Excel, PowerPoint, Visio, AutoCAD.
 </li>
 <li>
 Proven knowledge Health &amp; Safety best practices.
 </li>
 <li>
 
 Proven experience in Milestone &amp; LENEL systems, candidates with training certificates is preferred.
 
 </li>
 <li>
 Demonstrate experience in the system design and implementation of security solutions and techniques in a Commercial, Military or Law Enforcement Role.
 </li>
 <li>
 Willingness and ability to work flexibly and diligently as befits an important role within a fast growing division.
 </li>
 <li>
 High level of self motivation and an ability to work with a high level of initiative and limited supervision, in high pressure situations.
 </li>
 <li>
 Strong team player who can communicate, motivate and interact effectively with technical, commercial and clerical team-members.
 </li>
 <li>
 UAE Driving License is a must
 </li>
 </ul>
</div>

ELV Project Engineer

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