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assistant soft services manager

IFM Facilities Management LLC

Role Overview:The Assistant Soft Services Manager will support the planning, coordination and supervision of cleaning, housekeeping and other soft services across large-scale facilities such as malls, airports and commercial complexes. This role ensures high service quality, compliance with health and safety regulations and strong client relationships, working closely with the Soft Services Manager to achieve operational excellence.Key Responsibilities:<ul><li>Assist the Soft Services Manager in day-to-day management of service delivery across assigned sites.</li><li>Supervise site supervisors, team leaders, and operatives to ensure quality standards and operational procedures are followed.</li><li>Conduct regular site inspections, identify service gaps, and implement corrective measures.</li><li>Support the mobilization and demobilization of projects, ensuring assets, consumables, and equipment are prepared and deployed effectively.</li><li>Liaise with clients to address operational requirements, complaints, and improvement opportunities.</li><li>Monitor and ensure compliance with KPIs, SLAs, and contractual obligations.</li><li>Assist in preparing work schedules, rosters, and resource allocation plans.</li><li>Support training and development programs, including BICSc, toolbox talks, and on-the-job training.</li><li>Maintain records of operational activities, incidents, and inspection reports.</li><li>Ensure compliance with QHSE policies, Municipality Codes, and standards such as COSHH, HACCP, ISO, and BICSc.</li><li>Identify opportunities for cost savings, efficiency improvements, and reduction of material wastage.</li><li>Stay updated on industry best practices, new cleaning technologies, and eco-friendly products.</li><li>Support procurement by coordinating with suppliers for equipment and consumable requirements.</li><li>Assist in preparing periodic performance reports, client updates, and meeting presentations.</li><li>Act as point of contact during the Soft Services Manager&rsquo;s absence, ensuring continuity of operations.</li></ul>Qualifications &amp; Experience:<ul><li>Diploma or Bachelor&rsquo;s degree in Facilities Management or a related field.</li><li>Professional certifications such as BICSc, COSHH, HACCP or equivalent are an advantage.</li><li>6&ndash;8 years of proven experience in an Assistant Manager role within Facilities Management soft services.</li><li>Strong track record managing large-scale projects (e.g., malls, airports, hospitality complexes).</li><li>Experience in managing large workforces (400+ employees).</li><li>Excellent leadership, coordination and communication skills in a multi-cultural environment.</li><li>Familiarity with ISO 9001/14001/45001 standards and compliance requirements.</li></ul>If interested, please send your updated profile to: careers@ifmuae.netSubject Line: Assistant Soft Services ManagerJob Type: Full-timeApplication Question(s):<ul><li>Salary expectations (AED)</li><li>Notice period (months)</li><li>Current salary (AED)</li></ul>Experience:<ul><li>Assistant Manager - Soft Service or Senior: 6 years (Required)</li><li>Facilities Management: 6 years (Required)</li><li>Large scale projects (400+ workforce projects): 6 years (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Assistant Soft Services Manager

Role Overview:The Soft Services Manager will lead the strategic planning, execution, and continuous improvement of soft services operations, serving as the primary point of contact and trusted partner for clients. This senior role requires strong decision-making skills, solution-oriented thinking, and exceptional leadership to deliver high-quality services across large-scale, high-profile projects such as malls, airports, and major commercial developments. The Soft Services Manager will represent iFM in all client interactions, ensuring exceptional service delivery while driving operational and financial performance..Key Responsibilities:<ul><li>Act as the senior representative and &ldquo;face of the client&rdquo; for all soft services matters.</li><li>Build and maintain strong client relationships, proactively identifying needs and providing effective solutions.</li><li>Participate in strategic planning, contract negotiations, and service enhancement initiatives.</li><li>Lead client presentations, performance reviews, and formal reporting.</li><li>Oversee large-scale soft services operations, ensuring KPIs, SLAs, and contractual requirements are consistently met.</li><li>Lead project mobilization and demobilization strategies, including workforce planning, procurement, and operational readiness.</li><li>Manage and motivate large, diverse teams (500+ staff) across multiple high-footfall facilities.</li><li>Implement operational best practices, innovation, and sustainability measures.</li><li>Monitor and analyze operational performance data, implementing improvements where necessary.</li><li>Ensure full compliance with QHSE regulations, Municipality Codes, COSHH, HACCP, and ISO standards.</li><li>Drive quality assurance programs, including regular audits, inspections, and feedback reviews.</li><li>Prepare and manage budgets, P&amp;L statements, and cost-control strategies.</li><li>Identify opportunities for cost savings, efficiency improvements, and value-added services.</li><li>Manage supplier relationships and procurement processes for consumables and equipment.</li><li>Lead talent development initiatives, including training programs and succession planning.</li><li>Foster a positive work culture, high morale, and strong team engagement.</li><li>Conduct performance reviews and implement career progression plans for supervisory staff.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s Degree / Diploma in Facilities Management, Hospitality, Business or a related field.</li><li>Professional certifications such as BICSc, COSHH, HACCP, or ISO are highly desirable.</li><li>10&ndash;12 years of progressive experience in Facilities Management soft services with at least 5 years in a senior managerial capacity.</li><li>Proven track record in managing high-profile, large-scale projects such as Malls, Airports or High Footfall Commercial spaces.</li><li>Demonstrated leadership in managing large multi-site workforces (500+ staff).</li><li>Strong decision-making, problem-solving and strategic planning abilities.</li><li>Excellent client relationship management and negotiation skills.</li><li>In-depth knowledge of cleaning standards, modern equipment, chemicals and eco-friendly practices..</li></ul>If interested, please send your updated profile to: careers@ifmuae.netSubject Line: Soft Services ManagerJob Type: Full-timeApplication Question(s):<ul><li>Salary expectations (AED)</li><li>Notice period (months)</li><li>Current salary (AED)</li><li>Name the commercial FM projects (Mall / Airport) managed by you</li></ul>Experience:<ul><li>Large scale projects (500+ workforce projects): 10 years (Required)</li><li>Manager - Soft Service or Senior: 10 years (Required)</li></ul>Language:<ul><li>Ready to relocate to Abu Dhabi (Required)</li></ul>

Soft Services Manager - Large Scale Operations (Malls, Airports, EXPO)

Al Bahiya Trading & Services

Job PurposeTo oversee, manage, and ensure the effective delivery of all soft facilities management services across assigned sites or portfolios. The Operations Manager will lead soft services teams, coordinate subcontractors, ensure compliance with contractual obligations, and drive operational excellence, customer satisfaction, and cost efficiency.Key Responsibilities<ul><li>Lead the day-to-day operations of all soft FM services, including housekeeping, landscaping, pest control, security, waste management, and related support functions.</li><li>Manage and monitor service delivery to ensure compliance with SLAs, KPIs, and statutory regulations.</li><li>Develop and implement operational procedures and schedules to maintain the highest standards of cleanliness, safety, and presentation.</li><li>Supervise site teams and service partners, providing direction, performance feedback, and ongoing training.</li><li>Review and analyze operational data, budgets, and reports to identify improvement areas and achieve cost efficiency.</li><li>Ensure compliance with all health, safety, and environmental standards, promoting a safe working environment.</li><li>Build and maintain strong client relationships, attending meetings and providing regular operational updates.</li><li>Support contract mobilization, resource planning, and service transitions.</li><li>Manage procurement and inventory of consumables, equipment, and materials related to soft services.</li><li>Oversee incident management, risk assessments, and emergency response procedures.</li><li>Lead continuous improvement initiatives to enhance service delivery and customer satisfaction.</li></ul>Qualifications and Experience<ul><li>Bachelor&rsquo;s degree in Facilities Management, Hospitality, Business Administration, or a related discipline.</li><li>Minimum 7&ndash;10 years&rsquo; experience in soft services management, with at least 3 years in an operations management role.</li><li>Proven experience in managing multiple soft service functions within commercial, residential, or mixed-use portfolios.</li></ul>Job Type: Full-timePay: AED15,000.00 - AED20,000.00 per monthExperience:<ul><li>Operations: 6 years (Required)</li></ul>

Operations Manager (FM)

Hill International

Hill International with more than 3200 professionals in 100 offices worldwide provides program management project management construction management and other consulting services to clients in a variety of market sectors. Hill has participated in over 10000 project assignments with a total construction value of more than $600 billion. We are the 4th largest project and construction management firm in the U.S. as featured in Building Design Construction magazine. We are also ranked the 6th largest overall U.S. construction management firm by Engineering NewsRecord magazine . For more information on Hill please visit our website at . Area Supervisor is responsible to provide an inspection regime to monitor and audit activities for compliance to the soft services contract SLA / KPI requirements as well as guidance to achieve the required standards. General Description of Role and Responsibilities : <ul> <li>Ensuring the service providers are providing adequate equipment and that it is in good condition</li> <li>Overseeing correct storage and safekeeping of the service providers equipment.</li> <li>Ensuring Service Providers manpower is competent and wearing proper safety Gear and uniform</li> <li>Monitoring the service providers team members to ensure the highest degree of enduser satisfaction.</li> <li>Conduct preevent inspections of all rooms concourses clubs seating areas and public areas prior gate opening.</li> <li>Ensuring service providers are upholding the highest standards of cleanliness safety and conduct.</li> <li>Manage the daily activities of the service providers to include appropriate street sweeping and cleaning of all districts.</li> <li>Investigates complaints regarding cleaning service and equipment and takes corrective action.</li> <li>Develop and implement service delivery standards and ensure compliance.</li> <li>Monitor and evaluate the performance of service providers and contractors.</li> <li>Ensure high levels of customer satisfaction by addressing concerns and feedback promptly.</li> <li>Serve as the primary point of contact for soft servicesrelated issues.</li> <li>Track expenses and ensure costeffective service delivery without compromising quality.</li> <li>Conduct regular performance reviews and audits of vendors.</li> <li>Ensure compliance with health and safety regulations.</li> <li>Identify areas for improvement and implement changes to enhance service delivery.</li> <li>Utilize technology and innovative solutions to optimize soft services</li> </ul> Qualifications Experience Knowledge and Skills : <ul> <li>Diploma in Engineering or equivalent.</li> <li>Minimum 5 years professional experience in waste management</li> <li>Experience in facility management is added advantage</li> <li>Excellent communication skills</li> <li>Has valid UAE driving license</li> </ul> Key Skills Business Intelligence,Bidding,Accounts Assistant Credit Control,Account Development,Content Development,Lab Testing Employment Type: Full Time Experience: years Vacancy: 1<img src="https://www.jobg8.com/Tracking.aspx?2BLAx2Vk0CYW0f3UqHJHmqfb%2fRtHKc76g" width="0" height="0" />

Area Supervisor - Waste Management

Job Title: Soft Services ExecutiveLocation: UAE (Abu Dhabi/Dubai) Industry: Facilities Management Experience Required: Minimum 3 years in soft services, especially cleaning operations Employment Type: Full-time Availability: Immediate joiners preferredJob Summary:The Soft Services Executive will be responsible for managing and supervising non-technical services within the facility, with a strong emphasis on cleaning operations. The role ensures high standards of hygiene, safety, and customer satisfaction across all service areas.Key Responsibilities:<ul><li>Cleaning &amp; Housekeeping:</li><li>Supervise daily cleaning operations across all designated areas.</li><li>Conduct regular inspections to ensure hygiene and cleanliness standards.</li><li>Coordinate with cleaning vendors and in-house staff for optimal service delivery.</li><li>Vendor Management:</li><li>Liaise with outsourced service providers to ensure SLAs and KPIs are met.</li><li>Monitor contractor performance and resolve service issues promptly.</li><li>Staff Supervision:</li><li>Manage soft services staff including attendance, grooming, and training.</li><li>Ensure compliance with health, safety, and quality standards.</li><li>Waste Management &amp; Pest Control:</li><li>Oversee waste segregation, recycling, and disposal processes.</li><li>Schedule and monitor pest control activities.</li><li>Customer Service:</li><li>Address client and tenant concerns efficiently.</li><li>Maintain a feedback loop to improve service delivery.</li><li>Reporting &amp; Compliance:</li><li>Prepare service performance reports and audit documentation.</li><li>Ensure adherence to local regulations and company policies.</li></ul>Qualifications &amp; Skills:<ul><li>Diploma or Bachelor's in Facilities Management, Environmental Science, or related field.</li><li>Minimum 3 years of experience in soft services, especially cleaning.</li><li>Strong knowledge of cleaning procedures, equipment, and safety standards.</li><li>Familiarity with UAE regulations (e.g., Dubai Municipality).</li><li>Excellent communication and leadership skills.</li><li>Proficiency in CAFM systems and MS Office.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many days of notice period?</li><li>Current salary</li><li>Expected salary</li></ul>Experience:<ul><li>FM: 2 years (Required)</li></ul>

Soft Service Executive

AccorHotel

MAIN DUTIES AND RESPONSIBILITIES:<ol><li>To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.</li><li>To prepare schedules for all personnel according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times and under the guidance of the Assistant F&B Manager.</li><li>To recommend hiring promotions and dismissal to the Assistant F&B Manager.</li><li>To ensure proper maintenance and cleanliness of all areas of the outlet.</li><li>To be involved in planning promotions beverage purchases and pricing under the supervision of the Assistant F&B Manager.</li><li>To ensure sanitary conditions according to Health codes and Hotel standards.</li><li>To supervise the daily operation under standards fixed by Hotel Management and Assistant F&B Manager.</li><li>To advise and consult with Assistant F&B Manager with regards to service matters.</li><li>To supervise all bar personnel constantly observing attitude towards colleagues and guests.</li><li>To define training needs and propose training programs in correlation with Assistant F&B Manager. Continuously trains subordinates to achieve highest professionalism.</li><li>To ensure correct handling of equipment to minimize breakages and losses.</li><li>To inspect all areas daily before opening according to fixed standard checklist and ensure full adherence to the closing duties.</li><li>To enforce and maintain all policies and procedures under the guidance of the Assistant F&B Manager.</li><li>To prepare requisitions for beverages condiments general supplies and guest supplies taking into consideration established par stocks.</li><li>To participate actively in the creation of new drinks snacks and improve presentations to achieve the overall objectives and propose variations to the Assistant F&B Manager.</li><li>To constantly be aware of the beverage cost of sale.</li><li>To provide consumption data for purchasing purposes in correlation with Head Bartender.</li><li>To maintain standards specification for all beverages/food & cocktails under the guidance of the Assistant F&B Manager.</li><li>To adhere to fixed grooming standards as per Hotel & F&B Service policy.</li><li>To replace the Assistant F&B Manager in her absence as fully in charge of the bar operation.</li><li>To assist the Assistant F&B Manager in ensuring that full respects of dress code and entrance procedures are fully adhered to.</li><li>To assist the Assistant F&B Manager in ensuring that sound and lighting levels are always adhered to as per fixed standards.</li><li>To inspect all fridges and bar stores to check expiry dates on all items.</li><li>To observe opening and closing hours of the bars according to the law and company standards.</li><li>To ensure correct control of beverage to avoid wastage and spoilage in correlation with Head Bartender.</li><li>To perform any other duties assigned by the Assistant F&B Manager.</li><li>To carry out an internal induction and training course in liaison with the Assistant F&B Manager when a new member of the Bar and Service staff arrives.</li><li>To promote efficiency confidence courtesy and an extremely high standard of social skills.</li><li>To generally promote and ensure good interdepartmental relations.</li><li>To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.</li><li>To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.</li><li>To adhere to Company and Hotel rules and regulations at all times.</li><li>To report any equipment failures/problems to the Maintenance Department.</li><li>To pass any maintenance requests to the Maintenance Department.</li><li>To participate in any Training/Developments schemes as recommended by senior management.</li><li>To assist the Duty Manager in any task outlined/detailed by him/her.</li><li>To comply with any reasonable request made by management to the best of your ability.</li></ol> Qualifications:HACCP: Full compliance with HACCP standards and certificationESSENTIAL FUNCTIONS: Food & Beverage Production Operational Standards Policy & Procedure AdherenceEDUCATION AND EXPERIENCE: Diploma or degree in vocational hospitality 5-7 years experience in 4-5 star Hotel Additional Information:<ul><li>Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.</li><li>Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company.</li><li>Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group.</li><li>Health and Wellness Benefits: Comprehensive health insurance coverage.</li><li>Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication.</li><li>Work-Life Balance: Policies and practices that promote a healthy work-life balance including flexible scheduling where possible.</li><li>Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance.</li><li>Social Events and Activities: Participation in social events team-building activities and employee gatherings to foster a positive work culture.</li><li>Transportation Services: Transportation services.</li><li>Employee Wellness Programs: Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.</li></ul> Remote Work: NoEmployment Type: Full-time<img src="https://www.jobg8.com/Tracking.aspx?K7bnQcgG5lTn4iGusfh2sL%2fgbCuMdOjno" width="0" height="0" />

Female Assistant Outlet Manager

Modon

<div>
 
 
 Job Purpose:
 
 
 
 The
 
 Senior Procurement Engineer &ndash; Facility Management
 
 is responsible for managing and optimizing the procurement of materials, equipment, and service contracts that support the organization&rsquo;s facility operations. The role ensures cost-effective, timely, and compliant sourcing of goods and services across hard and soft FM categories such as MEP, HVAC, building maintenance, and outsourced services. By driving supplier performance, developing strong vendor relationships, and applying best procurement practices, the Senior Procurement Engineer plays a key role in achieving operational efficiency, budget control, and service excellence within the facility management function.
 
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 <ul>
 <li>
 Manage the end-to-end
 
 procurement cycle
 
 for facility management operations, including requisitioning, vendor sourcing, tendering, ordering, logistics coordination, inspection, and invoice settlement, ensuring full compliance with company policies and procedures.
 </li>
 <li>
 Develop and maintain a
 
 robust supplier network
 
 within the UAE FM market for materials, equipment, and services related to MEP, HVAC, cleaning, security, landscaping, and other hard and soft FM services.
 </li>
 <li>
 Provide
 
 procurement reports, cost analyses, and management insights
 
 to the Procurement Manager to support decision-making and operational efficiency.
 </li>
 <li>
 Review and validate
 
 scope of work and technical requirements
 
 from end users to ensure clarity and completeness for maintenance, refurbishment, and service-related procurements.
 </li>
 <li>
 Prepare and implement
 
 annual procurement plans
 
 aligned with asset maintenance schedules and FM operational needs.
 </li>
 <li>
 Establish and manage
 
 Framework and Service Level Agreements (SLAs)
 
 for recurring goods and service requirements to ensure cost efficiency and timely delivery.
 </li>
 <li>
 Draft and manage
 
 tender and contract documentation
 
 , ensuring compliance with internal governance and local regulations.
 </li>
 <li>
 Possess sound understanding of
 
 contractual terms, conditions, and procurement best practices
 
 , especially related to FM and outsourced service contracts.
 </li>
 <li>
 Track, monitor, and report on
 
 procurement performance against annual budgets
 
 , identifying cost-saving opportunities and process improvements.
 </li>
 <li>
 Coordinate with maintenance, operations, and logistics teams to
 
 expedite material and service deliveries
 
 , minimizing downtime and ensuring business continuity.
 </li>
 <li>
 Develop and execute effective
 
 negotiation strategies
 
 to achieve the best value, quality, and delivery outcomes.
 </li>
 <li>
 Advise internal stakeholders on
 
 commercial strategies, sourcing options, and market intelligence
 
 to support FM service delivery.
 </li>
 <li>
 Promote and apply
 
 international procurement standards and sustainability practices
 
 , sharing knowledge with team members.
 </li>
 <li>
 Utilize the
 
 ERP system
 
 for all procurement transactions, approvals, and vendor management activities.
 </li>
 <li>
 Perform additional procurement-related duties as assigned by management to support ongoing organizational needs.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 Academic
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in
 
 Mechanical, Electrical, or Facilities Engineering
 
 , or a related technical discipline.
 </li>
 </ul>
 
 
 Professional
 
 
 <ul>
 <li>
 Membership in or working toward membership with a
 
 recognized procurement body
 
 such as the
 
 Chartered Institute of Procurement &amp; Supply (CIPS)
 
 .
 </li>
 <li>
 Proficiency in
 
 ERP systems
 
 (e.g., SAP, Oracle, Maximo) and other business computing applications.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum
 
 8 years of proven procurement experience
 
 in technical and service categories related to
 
 Facility Management
 
 , including MEP systems, HVAC, building maintenance materials, soft services, and vendor/contractor management.
 </li>
 <li>
 Experience in
 
 tendering, cost estimation, and contract administration
 
 within FM or engineering services.
 </li>
 <li>
 
 GCC / UAE market experience
 
 is highly advantageous, with strong knowledge of local supplier networks and regulations.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Strong command of
 
 English (written and verbal)
 
 ; Arabic is an advantage.
 </li>
 <li>
 Excellent skills in
 
 MS Excel, Word, PowerPoint
 
 , and reporting tools.
 </li>
 <li>
 Strong organizational and time management abilities, with proven capability to work under pressure and meet tight deadlines.
 </li>
 <li>
 Proactive, analytical, and detail-oriented, with a strong focus on value creation and cost optimization.
 </li>
 <li>
 Adaptable, collaborative, and committed to continuous learning and professional development.
 </li>
 <li>
 Experience working in
 
 multidisciplinary or joint-venture environments
 
 preferred.
 </li>
 </ul>
 
 
</div>

Senior Procurement Engineer (FM)

Explore 1271+ Assistant soft services manager in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.