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deputy store manager

<div>
 
 
 About GMG
 
 
 
 GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG&rsquo;s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world&rsquo;s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 We are looking for a dynamic
 
 Deputy Store Manager
 
 to join our team and support the Store Manager in driving sales, elevating customer experience, and ensuring smooth day-to-day store operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Sales &amp; Operations
 
 
 <ul>
 <li>
 Drive store sales by communicating targets and ensuring execution to achieve financial objectives.
 </li>
 <li>
 Manage daily store operations, visual merchandising, and customer service delivery in line with GMG standards.
 </li>
 <li>
 Maintain loss-prevention procedures and ensure compliance in cash handling, fraud checks, and product security.
 </li>
 <li>
 Oversee all POS activities including transactions, payment processing, returns/refunds, and inventory updates.
 </li>
 <li>
 Handle petty cash, POS cash elements, and ensure accurate cash controls.
 </li>
 <li>
 Conduct regular store audits, assist in annual stock counts, and perform spot checks.
 </li>
 </ul>
 
 
 Customer Experience
 
 
 <ul>
 <li>
 Handle customer complaints professionally and implement corrective actions.
 </li>
 <li>
 Gather and report customer feedback to enhance service quality.
 </li>
 </ul>
 
 
 Business &amp; Performance Analysis
 
 
 <ul>
 <li>
 Track sales performance, monitor market trends, and analyze competitor activities to propose growth strategies.
 </li>
 <li>
 Review sales reports and provide actionable insights to maximize stock efficiency.
 </li>
 <li>
 Report performance of new and core collections.
 </li>
 </ul>
 
 
 Merchandising &amp; Inventory Management
 
 
 <ul>
 <li>
 Maintain high-quality window and in-store displays as per VM guidelines.
 </li>
 <li>
 Oversee stock availability, order management, stock movement, and overall inventory accuracy (stock aging, stock loss, space management).
 </li>
 <li>
 Coordinate with facilities for store maintenance, repairs, and equipment replacements.
 </li>
 </ul>
 
 
 People Management
 
 
 <ul>
 <li>
 Maintain adequate staffing levels and prepare store schedules.
 </li>
 <li>
 Plan for seasonal peaks and promotional events when preparing forecasts and rosters.
 </li>
 <li>
 Set KPIs for the team and ensure effective performance management.
 </li>
 <li>
 Mentor, coach, and develop store team members to build strong talent pipelines.
 </li>
 <li>
 Foster a culture of continuous feedback and improvement.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong product/category knowledge
 </li>
 <li>
 Customer-oriented mindset
 </li>
 <li>
 Proficiency in MS Office and retail systems
 </li>
 <li>
 Excellent communication &amp; leadership skills
 </li>
 <li>
 Ability to analyze reports and drive operational excellence
 </li>
 </ul>
 
 
 
 
 
 Experience Required
 
 
 <ul>
 <li>
 Minimum
 
 3&ndash;4 years of relevant experience
 
 , including
 
 at least 3 years in a supervisory role
 
 in retail operations.
 </li>
 </ul>
 
 
</div>

Deputy Store Manager

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 Working as a Store Supervisor you will be responsible for managing the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
 </li>
 <li>
 Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
 </li>
 <li>
 Build and maintain guest experience standards in order to build strong loyalty.
 </li>
 <li>
 Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
 </li>
 <li>
 Execute and Participate in projects and community events and activities with minimal supervision.
 </li>
 <li>
 Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
 </li>
 <li>
 Team Management and Support
 </li>
 <li>
 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
 </li>
 <li>
 Understand and communicate the organization&rsquo;s priorities to ensure team&rsquo;s alignment with Group&rsquo;s objectives
 </li>
 <li>
 Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
 </li>
 <li>
 Create and maintain schedule to ensure full coverage of the shop &fllig;oor and maintain grooming standards of the staff
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
 </li>
 <li>
 Manage VIP Guests relationships
 </li>
 <li>
 Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
 </li>
 <li>
 Operational Excellence
 </li>
 <li>
 Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand&rsquo;s VM guidelines
 </li>
 <li>
 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
 </li>
 <li>
 Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
 </li>
 <li>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Store Supervisor - L'Occitane (Marassi Galleria)

AM Consulting W.L.L

(Hiring for one of our clients)We are hiring an Assistant Manager / Deputy Manager / Manager (Policy Service) on behalf of one of our clients in the insurance sector. The role is responsible for ensuring the smooth day-to-day functioning of branch-level policy servicing operations. This includes managing administrative systems, coordinating across departments, maintaining office discipline, and implementing company policies and procedures.Key ResponsibilitiesGeneral Administration &amp; Branch Operations<ul><li>Oversee general administration, facilities management, and overall office upkeep.</li><li>Ensure availability and efficient utilization of office supplies and resources.</li><li>Coordinate with Head Office and other branches on administrative and operational matters.</li><li>Monitor the performance of administrative staff and provide guidance and support as required.</li><li>Ensure compliance with health, safety, and security standards within the branch.</li></ul>1. Office Services<ul><li>Manage office maintenance, repairs, and service contracts (cleaning, security, etc.).</li><li>Ensure proper functioning of utilities and office equipment.</li><li>Liaise with vendors and service providers for timely delivery of goods and services.</li><li>Oversee housekeeping, courier, transportation, and canteen services, where applicable.</li><li>Supervise front-office operations, including reception and visitor management.</li></ul>2. Policy Servicing<ul><li>Supervise policy servicing activities including renewals, endorsements, and policy updates.</li><li>Ensure adherence to company regulations, service standards, and defined turnaround times.</li><li>Provide administrative and operational support to the policy servicing team.</li><li>Review service requests and resolve procedural or administrative bottlenecks.</li><li>Coordinate with underwriting, claims, and customer service teams as required.</li></ul>3. Verification &amp; Approval of Payments<ul><li>Review and verify payment vouchers, bills, and supporting documents.</li><li>Approve operational and petty cash expenses within approved limits.</li><li>Coordinate with the Accounts Department to ensure timely processing of vendor and service payments.</li><li>Maintain financial transparency and accurate records of branch expenditures.</li><li>Monitor budget utilization and report deviations when necessary.</li></ul>4. Communication &amp; Correspondence<ul><li>Monitor and respond to official emails, telephone calls, and online queries.</li><li>Ensure timely and professional communication with internal teams and external parties.</li><li>Delegate inquiries to relevant departments and follow up for prompt resolution.</li><li>Prepare and circulate administrative reports, updates, and official correspondence as required.</li></ul>Key Skills &amp; Competencies<ul><li>Strong organizational and multitasking skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Sound understanding of administrative and operational procedures.</li><li>Strong decision-making and problem-solving capabilities.</li><li>High attention to detail, accuracy, and confidentiality.</li><li>Proficiency in MS Office and office management systems.</li></ul>Qualifications &amp; Experience<ul><li>Education: Bachelor&rsquo;s degree in Business Administration, Management, or a related field (Master&rsquo;s degree preferred).</li><li>Experience: Minimum 5&ndash;7 years of experience in policy servicing and administration, preferably within the life insurance industry.</li><li>Proven experience in managing branch operations and administrative functions.</li></ul>Job Type: Full-time

Asst. Manager / Dy. Manager / Manager (Policy Service)

(Hiring for one of our clients)We are hiring an Assistant Manager / Deputy Manager / Manager (Claims) on behalf of one of our clients in the insurance sector. The role is responsible for supervising branch-level operations related to claims management, payment controls, and reconciliation of claim payouts. The position requires close coordination with the Claims, Operations, and Finance Departments to ensure accuracy, transparency, and efficiency in claims processing and related financial activities.Key Responsibilities1. Supervision of Claims &amp; Compliance<ul><li>Oversee accounting and financial processes related to claim settlements.</li><li>Review claim files to ensure all required approvals, supporting documents, and authorizations are in place prior to payment.</li><li>Verify claim calculations, policy validity, and payable amounts in line with company guidelines.</li><li>Ensure compliance with internal financial controls, audit requirements, and regulatory frameworks governing claim disbursements.</li><li>Maintain accurate claim payment registers and ensure timely updates in the accounting system.</li></ul>2. Preparation of Claim Schedules<ul><li>Prepare, review, and maintain detailed claim schedules covering approved claims, pending payments, and reconciliations.</li><li>Consolidate claim data for monthly and quarterly reporting to Head Office Claims and Finance teams.</li><li>Ensure claim schedules reconcile with ledgers, vouchers, and bank statements.</li><li>Identify and report discrepancies, unusual transactions, or delayed settlements to management.</li><li>Ensure timely submission of claim-related reports for internal review and audit.</li></ul>3. Check and Control of Payments<ul><li>Implement and monitor strict controls over claims and branch-related payments.</li><li>Verify payment requests against approved documentation and authorization limits.</li><li>Review daily payment registers to prevent unauthorized or duplicate payments.</li><li>Monitor payment trends and ensure adherence to budgetary controls and financial discipline.</li></ul>4. Verification &amp; Approval of Payments<ul><li>Review and authorize payment vouchers in line with approval hierarchies and financial limits.</li><li>Verify accuracy of claim amounts, policy details, and beneficiary bank information before release of payments.</li><li>Cross-check accounting entries for completeness and accuracy prior to final approval.</li><li>Coordinate with internal and external auditors for verification of payment and claim records.</li></ul>5. Banking Balance Reconciliation<ul><li>Reconcile daily and monthly bank balances with claim payout records.</li><li>Ensure all claim payments via bank transfer or cheque are properly recorded in branch ledgers.</li><li>Investigate and resolve discrepancies between bank statements and internal records.</li><li>Prepare reconciliation reports for review by Finance Management.</li><li>Maintain complete, transparent, and audit-ready documentation.</li></ul>Key Skills and Competencies<ul><li>Strong analytical and reconciliation skills, particularly using MS Excel.</li><li>Effective communication and coordination skills with internal teams and auditors.</li><li>High level of integrity, confidentiality, and attention to detail.</li><li>Ability to work independently and manage multiple priorities under deadlines.</li></ul>Qualifications and Experience<ul><li>Education: Bachelor&rsquo;s or Master&rsquo;s degree.</li><li>Experience: Minimum 5 years of experience in claims or policy servicing, preferably within the life insurance sector.</li><li>Technical Knowledge:</li><li>Strong understanding of claim accounting and payment processes.</li><li>Knowledge of insurance claims compliance standards is a strong advantage.</li></ul>Job Type: Full-time

Asst. Manager / Dy. Manager / Manager (Claims)

(Hiring for one of our clients)We are hiring an Assistant Manager / Deputy Manager / Manager (Branch Accounts) on behalf of one of our clients in the insurance sector. The role is responsible for ensuring accurate, efficient, and compliant management of all branch-level financial and accounting activities. The position plays a key role in maintaining branch accounts, managing day-to-day banking operations, preparing commission and compensation statements, controlling petty cash, and overseeing accounting aspects related to new business operations.Key Responsibilities1. Maintaining Branch Accounts<ul><li>Maintain complete, accurate, and up-to-date branch accounts within the accounting system.</li><li>Record all receipts, payments, and journal entries in accordance with company policies and accounting standards.</li><li>Perform periodic reconciliations and support month-end and year-end closing activities.</li><li>Prepare branch financial summaries and management reports for review and audit.</li><li>Ensure compliance with internal accounting controls and audit requirements.</li></ul>2. Banking Activities<ul><li>Manage branch-level banking operations including deposits, withdrawals, and fund transfers.</li><li>Prepare and maintain daily bank reconciliation statements.</li><li>Liaise with banks on account management, cheque clearances, and payment approvals.</li><li>Monitor daily cash flows and ensure adequate funds for operational requirements.</li><li>Ensure all bank transactions are properly authorized and supported with documentation.</li></ul>3. Preparation of Commission &amp; Compensation<ul><li>Calculate and prepare commission and compensation statements for agents and advisors.</li><li>Coordinate with HR and Sales teams to validate data accuracy and consistency.</li><li>Maintain detailed commission records for audit and reference.</li><li>Ensure timely processing and payment of commissions in line with company policies.</li><li>Prepare analytical reports on commission payouts and sales performance trends.</li></ul>4. Maintenance of Petty Cash<ul><li>Manage and control branch petty cash and maintain accurate records.</li><li>Process petty cash expenses supported by valid documentation and approvals.</li><li>Conduct regular petty cash reconciliations to ensure accuracy.</li><li>Ensure expenditures remain within approved limits and company policies.</li><li>Submit monthly petty cash reports and replenishment requests to the Accounts Department.</li></ul>5. Supervision of New Business Accounting<ul><li>Oversee accounting aspects related to new policy issuance and premium collections.</li><li>Ensure timely recording, reconciliation, and reporting of new business income.</li><li>Verify receipts and maintain accurate records to support underwriting and policy servicing teams.</li><li>Ensure compliance with company policies and regulatory procedures in new business processing.</li><li>Support the New Business Department in maintaining financial accuracy and operational efficiency.</li></ul>Required Skills &amp; Competencies<ul><li>Strong knowledge of accounting principles and financial record-keeping.</li><li>High level of analytical ability with strong attention to detail and accuracy.</li><li>Proficiency in accounting software (e.g. Tally, SAP, Oracle) and MS Office applications.</li><li>Excellent organizational, communication, and coordination skills.</li><li>High standards of integrity, confidentiality, and professionalism.</li><li>Ability to work independently and meet tight deadlines.</li></ul>Qualifications &amp; Experience<ul><li>Education: Master&rsquo;s degree in Accounting, Finance, or Commerce.</li><li>Experience: Minimum 5 years of experience in accounting or financial operations, preferably within the life insurance industry.</li><li>Knowledge: Strong understanding of accounting cycles, reconciliations, commission structures, and branch-level financial procedures.</li></ul>Job Type: Full-time

Asst. Manager / Dy. Manager / Manager (Branch Accounts)

(Hiring for one of our clients)We are recruiting an Assistant Manager / Deputy Manager (CRM/Admin) on behalf of one of our clients operating in the insurance sector. The role is responsible for supporting and managing operations related to policy servicing, client relationship management, compliance reporting, and day-to-day CRM functions. The position requires close coordination with internal departments including underwriting, reinsurance, finance, and administration.The role also oversees processes related to employee payments and reimbursements in line with approved recommendations, as well as estate-related administrative matters such as office rental agreements, employee accommodations, and vehicle leasing arrangements.Key Responsibilities1. Policy Servicing<ul><li>Manage all aspects of policy servicing, including Loans, Surrenders, Maturities, Death Claims, and Discounted Maturity cases.</li><li>Prepare, verify, and process policy documents and related financial calculations accurately.</li><li>Communicate with business units regarding claim decisions, pending cases, and required documentation.</li><li>Track and follow up on outstanding policy servicing and claim requirements to ensure timely resolution.</li><li>Maintain and update policy servicing databases and records for audit and compliance purposes.</li></ul>2. Office Services<ul><li>Process office bills, invoices, and operational payments in accordance with company procedures.</li><li>Prepare office notes for invoice approvals and maintain complete supporting documentation for audits.</li><li>Maintain Excel trackers to monitor financial limits and provisions for operational expenses.</li><li>Coordinate with the Accounts Department on payment approvals, reconciliations, and statutory provisions.</li></ul>3. CRM (Customer Relationship Management)<ul><li>Prepare and submit Quarterly Statement of Complaints to the Central Bank of Bahrain (CBB), ensuring timely resolution of customer complaints.</li><li>Handle IOMIS system data exports and ensure accuracy of policy and claim data uploaded to regulatory platforms.</li><li>Support data reporting and coordination between CRM, Operations, and Compliance teams.</li></ul>4. Building Institutional Memory<ul><li>Assist in maintaining the BIMPIM application by uploading relevant records for future reference.</li><li>Archive Admin and CRM documents in an organized and retrievable manner.</li><li>Support documentation of processes to strengthen corporate knowledge and operational consistency.</li></ul>5. Other Administrative Duties<ul><li>Provide administrative support across operational and HR-related activities with proper controls.</li><li>Assist in organizing reports, meetings, and internal communications within the CRM and Operations departments.</li><li>Contribute to process improvements and workflow standardization to enhance efficiency.</li></ul>Key Skills and Competencies<ul><li>Strong communication and interpersonal skills to manage internal and external stakeholders.</li><li>Good understanding of insurance operations, compliance requirements, and customer service standards.</li><li>Excellent organizational, analytical, and problem-solving skills.</li><li>Proficiency in MS Office (Excel, Word, Outlook) and CRM/ERP systems.</li><li>High attention to detail, accuracy, and adherence to regulatory timelines.</li></ul>Qualifications and Experience<ul><li>Education: Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Finance, Insurance, or a related field.</li><li>FIII from the Insurance Institute of India is preferred.</li><li>Experience: Minimum 5&ndash;6 years of relevant experience in CRM, Operations, or Insurance Administration.</li><li>Preferred Background: Experience in insurance policy servicing, regulatory reporting, and compliance management.</li></ul>Job Type: Full-time

Asst. Manager / Dy. Manager (CRM / Administration)

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 Supervisor - CCO | MAF Retail | Supermarket (Express) Bahrain
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Supervisor - CCO is responsible for assisting the Section Manager in the day-to-day activities of the store. The role holder is also responsible for being the communication link between the management and the stores staff.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Implement the correct application of merchandise plan/layouts
 </li>
 <li>
 Implement the commercial policy agreed for the store pricing and Prepare reports on stock
 </li>
 <li>
 Oversee the products assortment in the section
 </li>
 <li>
 Identify slow moving items and stock depreciation in order to help push their sales before expiry, if applicable
 </li>
 <li>
 Maintain the goods in the designated areas and keep them in good condition
 </li>
 <li>
 Assist the team in delivering, enhancing and answering to all customer needs when required and promote sales
 </li>
 <li>
 Follow the set guidelines while supervising the display of new products
 </li>
 <li>
 Maintain the necessary signage and ensure sufficient display of goods, accurate labelling of items and pricing
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor Degree in Management or related field
 </li>
 <li>
 A minimum of 3 years in a similar function in retail industry
 </li>
 <li>
 Experience as a Cashier is a must
 </li>
 <li>
 Inventory and merchandise integrity and availability
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Supervisor -Cashier | MAF Retail | Supermarket (Express) Bahrain

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