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digital experience manager

Hays

<div>
 
 
 Senior Manager &ndash; Guest Experience Digital Product Owner
 
 
 
 
 
 
 The
 
 Senior Manager &ndash; Guest Experience Digital Product Owner
 
 is responsible for shaping the vision, development, and continuous enhancement of digital products and services that elevate the guest journey across all touchpoints &mdash; including website, mobile app, kiosks, and integrated third-party services. This role acts as the voice of the customer and business, driving product strategy, backlog ownership, and agile delivery to ensure seamless, personalized, and data-driven guest experiences.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Product Vision, Strategy &amp; Road mapping
 
 
 <ul>
 <li>
 Define and own the product vision aligned with customer needs and business goals.
 </li>
 <li>
 Develop and maintain a strategic roadmap for digital guest experience products.
 </li>
 <li>
 Prioritize features based on customer impact, commercial value, and technical feasibility.
 </li>
 <li>
 Monitor digital trends, competitor offerings, and innovations to inform strategy.
 </li>
 <li>
 Use customer feedback, analytics, and market research to guide product decisions.
 </li>
 <li>
 Ensure consistency across digital channels including eCommerce, loyalty, and personalization.
 </li>
 </ul>
 
 
 2. Backlog Ownership &amp; Agile Delivery
 
 
 <ul>
 <li>
 Own and manage the product backlog in collaboration with UX and delivery teams.
 </li>
 <li>
 Write EPICs, user stories, and acceptance criteria aligned with product goals.
 </li>
 <li>
 Participate in Agile ceremonies and support sprint planning and execution.
 </li>
 <li>
 Resolve blockers and manage scope trade-offs to ensure timely delivery.
 </li>
 <li>
 Use performance data to iterate and improve post-launch.
 </li>
 </ul>
 
 
 3. Guest Experience &amp; Journey Design
 
 
 <ul>
 <li>
 Champion guest-centric design using personas, journey mapping, and VOC insights.
 </li>
 <li>
 Collaborate with UX/UI and CX teams to deliver intuitive and accessible experiences.
 </li>
 <li>
 Drive personalization strategies and ensure accessibility compliance.
 </li>
 <li>
 Implement feedback loops (NPS, A/B testing, analytics) for continuous improvement.
 </li>
 </ul>
 
 
 4. Stakeholder Engagement &amp; Cross-Functional Alignment
 
 
 <ul>
 <li>
 Act as the primary liaison between business, digital, and technical teams.
 </li>
 <li>
 Facilitate collaboration across commercial, operations, brand, IT, and CX functions.
 </li>
 <li>
 Communicate product goals, progress, and outcomes to senior leadership.
 </li>
 <li>
 Align product delivery with broader transformation programs and go-to-market plans.
 </li>
 <li>
 Track and report product performance, recommending iterative enhancements.
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business, IT, Computer Science, Engineering, Digital Media, or related field.
 </li>
 </ul>
 
 
 Certifications (Preferred):
 
 
 <ul>
 <li>
 Certified Scrum Product Owner (CSPO) or equivalent.
 </li>
 <li>
 SAFe Product Owner/Product Manager.
 </li>
 <li>
 UX Design or Digital Product Management certifications.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 5&ndash;7 years of relevant experience in digital product ownership or management.
 </li>
 <li>
 Experience in aviation or consumer/B2C sectors preferred.
 </li>
 <li>
 Proven track record in digital transformation, strategy communication, and agile delivery.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills &amp; Tools:
 
 
 <ul>
 <li>
 Expertise in DXP platforms, Headless CMS, Microservices Architecture.
 </li>
 <li>
 Familiarity with Omnichannel Architecture, CRM, CDP, personalization engines.
 </li>
 </ul>
 
 
</div>

Senior Manager - Digital Product Owner (Guest experience)

NEOKRED TECHNOLOGIES PRIVATE LIMITED

About Neokred :Neokred is a global leader in next-generation identity verification and compliance solutions. We are on a mission to build a trusted digital future by helping businesses onboard customers securely, combat fraud, and navigate complex regulatory landscapes with ease. Our AI-powered platform provides a complete suite of KYC, KYB, and AML solutions, empowering clients in FinTech, crypto, banking, gaming, and e-commerce to scale with confidence. As we expand our global footprint, we are seeking a passionate and driven sales professional to spearhead our growth in the dynamic UAE and MEA markets.Job Summary: We are looking for a highly motivated and experienced Business Development Manager to drive revenue growth and market penetration for our digital identity solutions across the United Arab Emirates (UAE) and the broader Middle East &amp; Africa (MEA) region.Key Responsibilities: <ul><li>Strategic Sales Execution: Develop and implement a comprehensive sales strategy to achieve and exceed sales targets within the UAE &amp; MEA region.</li><li>Market Penetration: Identify, target, and acquire new clients across key verticals, including Financial Services, FinTech, Cryptocurrency Exchanges, Banking, and E-commerce.</li><li>Full Sales Cycle Management: Proactively manage the entire sales process, including lead qualification, solution consulting, product demonstrations, proposal creation, contract negotiation, and closing deals.</li><li>Consultative Selling: Act as a trusted advisor to prospective clients, understanding their specific compliance, fraud prevention, and customer onboarding challenges to position our solution as the definitive choice.</li><li>Pipeline Management: Build and maintain a robust and accurate sales pipeline using our CRM (e.g., Salesforce, HubSpot), providing regular forecasting to leadership.</li><li>Relationship Building: Forge strong, long-lasting relationships with key stakeholders and decision-makers in the region.</li><li>Market Intelligence: Stay current on industry trends, regulatory changes (e.g., FATF guidelines, local AML/CFT laws), and competitor activities to effectively position our offerings.</li><li>Collaboration: Work closely with the Marketing, Product, and Customer Success teams to ensure a seamless customer experience and provide valuable market feedback.</li></ul>Qualifications &amp; Skills (Required): <ul><li>Experience: 5+ years of B2B enterprise sales or business development experience, specifically within the SaaS, FinTech, or RegTech industries.</li><li>Domain Expertise: A proven track record of selling complex solutions in Digital Identity Verification (IDV), KYC/AML, Fraud Prevention, or related compliance technology.</li><li>Regional Experience: Demonstrable success selling into the UAE and MEA markets, with a strong existing network of contacts in our target verticals.</li><li>Sales Acumen: A &quot;hunter&quot; mentality with a consistent history of exceeding sales quotas. Expertise in consultative and value-based selling methodologies.</li><li>Communication: Exceptional verbal and written communication, presentation, and negotiation skills. Fluent in English.</li><li>Self-Starter: Ability to operate independently and effectively in a fast-paced, entrepreneurial environment.</li></ul>Preferred Qualifications (Highly Desirable): <ul><li>Proficiency in Arabic is a significant advantage.</li><li>Strong technical aptitude, with an understanding of APIs and how SaaS solutions integrate into client platforms.</li><li>Experience living and working in the UAE.</li><li>Bachelor's degree in Business Administration, Marketing, or a related field.</li></ul>Job Type: Full-timePay: AED10,000.00 - AED20,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have working in fintech domain?</li><li>Have you worked in Digital Identity Verification (IDV), KYC/AML, Fraud Prevention, or related compliance technology?</li></ul>

Business Development Manager-Digital Identity & KYC (UAE & MEA)

AECOM

<div>Company Description 
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world&rsquo;s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us. 
Job Description 
We are seeking a dynamic and experienced Digital Delivery Manager to join our team in Dubai, United Arab Emirates. As a key member of our organization, you will be responsible for overseeing the successful delivery of complex digital projects, ensuring they meet quality standards, timelines, and budget constraints.<ul><li>
Manages DPD team members.</li><li>
In charge of BIM implementation on major projects.</li><li>
Develops and implements strategy for Digital Transformation of end-market business.</li><li>
Responsible of the implementation of the organization digital initiatives within C&amp;I business line.</li><li>
Research on new tools and processes to improve project delivery.</li><li>
Responsible for office BIM Standards, templates, library, etc. to enable efficient use of digital tools.</li><li>
Provides input into bids; methodology and staffing.</li><li>
Recruits, trains, and evaluates staff.</li><li>
Reviews and signs-off of Project BIM Execution Plans.</li><li>
Interface with Clients on major projects.</li><li>
Kick-off projects internally.</li><li>
Development and oversight of project delivery team training programs for Digital/BIM applications and processes.</li><li>
Provides regular updates on team and project performance to practice leads.</li><li>
Serves as Lead Verifier on projects confirming that the technical approach satisfies the client scope of services and expectations.</li><li>
Serves as Account Admin for the C&amp;I business line CDE.</li></ul> 
Qualifications 
<ul><li>
Degree in relevant engineering e.g. Civil, structural or other relevant BSc Degree. BIM accreditation/certification required. Understanding of ISO 19650 and BS n PAS 1192</li><li>
Minimum 15+ years of experience, with 7+ years in a BIM coordination role. 5 Years of Supervisory experience is required.</li></ul> 

Additional Information<div></div> 
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients&rsquo; complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you&rsquo;ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you&rsquo;ve always envisioned. Here, you&rsquo;ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.</div>

Digital Delivery Manager

edari

<div>
 
 We are looking to hire a
 
 Digital Transformation Lead (Guest Experience)
 
 who will be responsible for
 
 leading enterprise-wide digital transformation programs with a strong focus on enhancing customer experience (CX), driving innovation, and enabling customer-centric processes and platforms
 
 for our client based in
 
 Dubai
 
 &ndash; which is one of the largest multinational entities in the region.
 
 
 
 
 
 This position is going to start on an initial contract for
 
 24 months
 
 and is
 
 open to renewal
 
 based on performance.
 
 
 
 
 
 The role sits within the
 
 Digital &amp; Customer Experience Transformation Department
 
 and reports directly to the
 
 Chief Digital Officer (CDO)
 
 .
 
 
 
 
 
 We are looking for a passionate
 
 Digital Transformation Lead (Guest Experience)
 
 with a clear focus on
 
 customer experience excellence, adoption of cutting-edge digital solutions, and driving business outcomes through technology-enabled change
 
 . You should also have experience in/possess knowledge of
 
 customer journey design, omnichannel platforms, process automation, emerging technologies (AI, cloud, data analytics), and stakeholder change management in a multinational context
 
 .
 
 
 
 
 
 
 Key responsibilities:
 
 
 <ul>
 <li>
 Define and execute the organization&rsquo;s
 
 digital transformation roadmap
 
 , with a specific focus on customer experience initiatives.
 </li>
 <li>
 Lead the design and implementation of
 
 customer journey improvements
 
 , ensuring seamless, consistent, and personalized experiences across digital and physical touchpoints.
 </li>
 <li>
 Partner with business units, IT, and customer-facing teams to
 
 drive adoption of digital platforms and tools
 
 that enhance service delivery and customer engagement.
 </li>
 <li>
 Identify and implement
 
 emerging technologies
 
 (AI, machine learning, RPA, advanced analytics, chatbots, CRM platforms) to improve efficiency and customer satisfaction.
 </li>
 <li>
 Establish
 
 KPIs and success metrics
 
 to monitor digital transformation progress and impact on CX.
 </li>
 <li>
 Lead a cross-functional team of digital and CX professionals to
 
 deliver large-scale transformation projects on time and within budget
 
 .
 </li>
 <li>
 Ensure compliance with data security, regulatory requirements, and organizational standards while implementing digital solutions.
 </li>
 <li>
 Drive a
 
 change management culture
 
 , ensuring organizational readiness and smooth adoption of new processes and tools.
 </li>
 <li>
 Build strong relationships with internal and external stakeholders, including vendors and technology partners.
 </li>
 <li>
 Serve as a
 
 strategic advisor
 
 to senior leadership on digital trends, innovations, and opportunities for enhancing customer value.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, skills &amp; experience:
 
 
 <ul>
 <li>
 Minimum
 
 12&ndash;15 years of experience
 
 in digital transformation, with at least
 
 5 years in a leadership role
 
 in a multinational or large-scale organization.
 </li>
 <li>
 Strong expertise in
 
 customer experience strategy
 
 , digital platforms (CRM, omnichannel, mobile, self-service, e-commerce), and process re-engineering.
 </li>
 <li>
 Demonstrated track record of
 
 leading enterprise-wide digital transformation initiatives
 
 from strategy through execution.
 </li>
 <li>
 Proven ability to
 
 influence and collaborate with C-level executives and cross-functional teams
 
 .
 </li>
 <li>
 Knowledge of
 
 AI, advanced analytics, cloud solutions, RPA, and automation
 
 .
 </li>
 <li>
 Strong
 
 project management, stakeholder engagement, and vendor management skills
 
 .
 </li>
 <li>
 Excellent
 
 communication, leadership, and change management capabilities
 
 .
 </li>
 <li>
 Experience in the
 
 Middle East region
 
 is a plus.
 </li>
 </ul>
 
 
 
 
 
 Availability:
 
 
 <ul>
 <li>
 Preference will be given to candidates available immediately or a maximum 30 days after accepting the offer.
 </li>
 </ul>
 
 
 
 
 We are looking for a candidate who will be able to work in United Arab Emirates. Please apply with your resume and remember to provide us with your contact details.
 
 
 
 
 
 We will review your job application within 7 working days. Should your profile fit the requirements of the role a consultant from Edari will be in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps
 
</div>

Digital Transformation Lead (Guest Experience)

Citi

<div>We are seeking a highly motivated, responsible and detail-oriented professional to lead and manage controls and regulatory initiatives focused on enhancing our controls framework, service quality and regulatory compliance. The individual working with the team, will be responsible for designing and implementing controls programs, and providing monthly/quarterly controls testing and review adhering to Citi&rsquo;s policies and frameworks. The role will also be responsible for gap analysis for new regulations and implementation plans. Developing regulatory reports and notifications as required.
Key Responsibilities<ul><li>
Governance and controls<ul><li>
This Includes designing controls for identification and measurement (significance and likelihood) of key risks to operate within the firm&rsquo;s risk appetite</li><li>
Also responsible for operationalizing the controls and monitoring into ongoing assessment through which risk can be assessed</li><li>
Incase process failures are identified work with relevant team members on corrective action plans (CAPs) and monitor till closure</li><li>
Work with the team to understand new digital enhancements that would require set up of new controls and testing methodology and operationalize it</li><li>
Coordinate on internal audits, regulatory reviews and provide necessary support with audit and examination deliverables, tracking engagements, monitoring of issues and CAPs raised as part of the audit process</li><li>
Support providing regular updates to senior management on the performance of the controls assessment and design and other items</li><li>
Need of the hour is to assist on remediation Issues/CAPs related to the recent UAE audit and regulatory projects that are inflight (Issues 814813 and 821565) for comprehensive and timely delivery</li></ul></li><li>
Net Promoter Score Program Management<ul><li>
Design, implement and manage the NPS framework across customer touchpoints</li><li>
Analyze feedback to identify trends and root causes of dissatisfaction</li><li>
Collaborate with business units to drive improvement actions and close the loop with detractors</li><li>
Prepare and present regular reports on NPS results and progress to management</li></ul></li><li>
Mystery Shopping Execution<ul><li>
Coordinate and manage end to end execution of mystery shopping activities targeting branch, Citigold acquisition officers and relationship managers</li><li>
Define evaluation criteria and aligned with service standards and regulatory expectations</li><li>
Liase with external vendors and internal stakeholders fore scheduling, reporting and action tracking</li><li>
Ensure timely communication of findings and follow up on remediation actions</li></ul></li><li>
Regulatory compliance reporting<ul><li>
Lead the preparation and submission of regulatory reports</li><li>
Ensure data accuracy, timely reporting and alignment with regulatory requirements</li><li>
Maintain strong liaison with Compliance, Controls and other relevant functions to meet regulatory obligations</li></ul></li><li>
Customer Education Awareness Program<ul><li>
Develop and implement customer education campaigns to promote financial literacy, fraud awareness, digital banking usage</li><li>
Partner with Marketing, Digital and Product teams to deliver content through appropriate channels (e.g. email, social media, in-branch)</li><li>
Track effectiveness and engagement of awareness initiatives through relevant KPIs</li></ul></li></ul>
Qualifications
<ul><li>Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry</li><li>
Ability to identify, measure, and manage key risks and controls</li><li>
Proven experience in control related functions in the financial industry</li><li>
Proven experience in implementing sustainable solutions and improving processes</li><li>
Understanding of compliance laws, rules, regulations, and best practices</li><li>
Understanding of Citi&rsquo;s Policies, Standards, and Procedures</li><li>
Strong analytical skills to evaluate complex risk and control activities and processes</li></ul>
Education
Bachelor's/University degree, Master's degree preferred
-
Job Family Group:
Product Management and Development
-
Job Family:
Digital Product Management
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Digital Governance and Controls Manager (UAE Nationals Only)

<div><h2 class="jobSectionHeader">Discover your future at Citi</h2>
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.
<h2 class="jobSectionHeader">Job Overview</h2>
We are seeking a highly motivated, responsible and detail-oriented professional to lead and manage controls and regulatory initiatives focused on enhancing our controls framework, service quality and regulatory compliance. The individual working with the team, will be responsible for designing and implementing controls programs, and providing monthly/quarterly controls testing and review adhering to Citi&rsquo;s policies and frameworks. The role will also be responsible for gap analysis for new regulations and implementation plans. Developing regulatory reports and notifications as required.
Key Responsibilities<ul><li>
Governance and controls<ul><li>
This Includes designing controls for identification and measurement (significance and likelihood) of key risks to operate within the firm&rsquo;s risk appetite</li><li>
Also responsible for operationalizing the controls and monitoring into ongoing assessment through which risk can be assessed</li><li>
Incase process failures are identified work with relevant team members on corrective action plans (CAPs) and monitor till closure</li><li>
Work with the team to understand new digital enhancements that would require set up of new controls and testing methodology and operationalize it</li><li>
Coordinate on internal audits, regulatory reviews and provide necessary support with audit and examination deliverables, tracking engagements, monitoring of issues and CAPs raised as part of the audit process</li><li>
Support providing regular updates to senior management on the performance of the controls assessment and design and other items</li><li>
Need of the hour is to assist on remediation Issues/CAPs related to the recent UAE audit and regulatory projects that are inflight (Issues 814813 and 821565) for comprehensive and timely delivery</li></ul></li><li>
Net Promoter Score Program Management<ul><li>
Design, implement and manage the NPS framework across customer touchpoints</li><li>
Analyze feedback to identify trends and root causes of dissatisfaction</li><li>
Collaborate with business units to drive improvement actions and close the loop with detractors</li><li>
Prepare and present regular reports on NPS results and progress to management</li></ul></li><li>
Mystery Shopping Execution<ul><li>
Coordinate and manage end to end execution of mystery shopping activities targeting branch, Citigold acquisition officers and relationship managers</li><li>
Define evaluation criteria and aligned with service standards and regulatory expectations</li><li>
Liase with external vendors and internal stakeholders fore scheduling, reporting and action tracking</li><li>
Ensure timely communication of findings and follow up on remediation actions</li></ul></li><li>
Regulatory compliance reporting<ul><li>
Lead the preparation and submission of regulatory reports</li><li>
Ensure data accuracy, timely reporting and alignment with regulatory requirements</li><li>
Maintain strong liaison with Compliance, Controls and other relevant functions to meet regulatory obligations</li></ul></li><li>
Customer Education Awareness Program<ul><li>
Develop and implement customer education campaigns to promote financial literacy, fraud awareness, digital banking usage</li><li>
Partner with Marketing, Digital and Product teams to deliver content through appropriate channels (e.g. email, social media, in-branch)</li><li>
Track effectiveness and engagement of awareness initiatives through relevant KPIs</li></ul></li></ul>
Qualifications
<ul><li>Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry</li><li>
Ability to identify, measure, and manage key risks and controls</li><li>
Proven experience in control related functions in the financial industry</li><li>
Proven experience in implementing sustainable solutions and improving processes</li><li>
Understanding of compliance laws, rules, regulations, and best practices</li><li>
Understanding of Citi&rsquo;s Policies, Standards, and Procedures</li><li>
Strong analytical skills to evaluate complex risk and control activities and processes</li></ul>
Education
Bachelor's/University degree, Master's degree preferred
-
Job Family Group:
Product Management and Development
-
Job Family:
Digital Product Management
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Splash Software LLC

<div>
 We are seeking an experienced
 
 Product Owner
 
 with a strong background in the
 
 Gaming industry
 
 to lead the development and optimization of our gaming products. You will be the bridge between business goals, player needs, and technical execution ensuring our products deliver exceptional user experiences, meet compliance requirements, and achieve commercial success.
 
 
 
 Key Responsibilities
 
 
 
 
 Product Vision &amp; Strategy
 
 
 
 <ul>
 <li>
 Define and maintain the product roadmap aligned with business objectives and market trends.
 </li>
 <li>
 Conduct competitor analysis and market research to identify opportunities for innovation.
 
 
 
 </li>
 </ul>
 
 Backlog Management
 
 
 
 <ul>
 <li>
 Own and prioritize the product backlog, ensuring clarity and alignment with strategic goals.
 </li>
 <li>
 Write detailed user stories, acceptance criteria, and functional specifications.
 
 
 
 </li>
 </ul>
 
 Feature Development
 
 
 
 <ul>
 <li>
 Collaborate with design, development, and QA teams to deliver high-quality features on time.
 </li>
 <li>
 Oversee the end-to-end lifecycle of new games, features, and platform enhancements.
 
 
 
 </li>
 </ul>
 
 Performance Monitoring
 
 
 
 <ul>
 <li>
 Track KPIs such as GGR, NGR, RTP, retention, and conversion rates.
 </li>
 <li>
 Use analytics tools (e.g., GA, Power BI, Hotjar) to identify improvement areas.
 
 
 
 </li>
 </ul>
 
 Player Experience &amp; Retention
 
 
 
 <ul>
 <li>
 Implement gamification, bonus strategies, and player segmentation to boost engagement.
 </li>
 <li>
 Conduct A/B testing to optimize features, promotions, and user flows.
 
 
 
 </li>
 </ul>
 
 Compliance &amp; Risk Management
 
 
 
 <ul>
 <li>
 Ensure all products meet regulatory requirements in target markets.
 </li>
 <li>
 Work closely with compliance teams to integrate necessary controls.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Experience:
 
 
 
 <ul>
 <li>
 3-5 years as a Product Owner or Product Manager in the Gaming sector.
 </li>
 <li>
 Proven track record of delivering successful gaming products in regulated markets.
 
 
 
 </li>
 </ul>
 
 Skills &amp; Knowledge:
 
 
 
 <ul>
 <li>
 Deep understanding of metrics (GGR, NGR, RTP).
 </li>
 <li>
 Familiarity with payment systems, game providers, and player behavior analytics.
 </li>
 <li>
 Strong UI/UX sensibility and ability to translate player needs into product features.
 </li>
 <li>
 Proficiency in tools like Jira, Confluence, GA, Power BI.
 
 
 
 </li>
 </ul>
 
 Soft Skills:
 
 
 
 <ul>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Ability to thrive in a fast-paced, agile environment.
 </li>
 </ul>
</div>

Product Manager- Gaming Experience

Explore 6480+ Digital experience manager in Dubai this September. Find roles across top companies and apply now to boost your career.

6480 digital experience manager jobs IN Dubai

Senior Manager - Digital Product Owner (Guest experience)

Business Development Manager-Digital Identity & KYC (UAE & MEA)

Digital Delivery Manager

Digital Transformation Lead (Guest Experience)

Digital Governance and Controls Manager (UAE Nationals Only)

Digital Governance and Controls Manager (UAE Nationals Only)

Product Manager- Gaming Experience