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digital operations manager

Anix Global

<div>
 
 
 Role - Digital Operations Manager
 
 
 
 Location - Oman
 
 
 Salary - 1500 OMR
 
 
 
 
 
 
 
 
 
 
 Role Summar
 
 
 y
 
 
 The Digital Operations Manager is responsible for the end-to-end commercial and operational performance of the remittance app within their market, with growth.The role acts as the central point of coordination between Product, Marketing, Tech, and Customer Service teams to ensure the app remains competitive, compliant, and customer-centric.The role also carries responsibility for identifying new partners and products, and for negotiating and finalizing related commercial terms and agreements for the market
 
 
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Finance, IT, or a related field; MBA preferred
 </li>
 <li>
 3&ndash;6 years of relevant experience in digital operations, fintech, or remittance/payments, ideally with app-based products. And an overall 10+ years of experience would be idea
 </li>
 <li>
 Strong commercial acumen, with experience identifying partners/products and negotiating and structuring commercial agreement
 </li>
 <li>
 Strong analytical skills with experience in MIS, dashboards, and data-driven decision-making.
 </li>
 <li>
 Working knowledge of incident escalation, UAT/testing processes, and basic understanding of payment rails/F
 </li>
 <li>
 Experience coordinating with Product and Tech teams (Agile/Scrum exposure is an advantage
 </li>
 <li>
 Strong communication and stakeholder management skills across regulatory, vendor, partner, and internal team
 </li>
 <li>
 Comfortable working in a fast-paced, 24/7 operational environment with on-call availability for critical incident
 
 s.
 
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilit
 
 ies
 
 
 
 
 
 
 Business &amp; Commercial Performan
 
 
 ce
 
 
 
 
 
 Own, the achievement of budgeted transaction volume, revenue, and customer growth targets for the market
 
 <ul>
 <li>
 Ensure exchange rates and fees remain competitive relative to the market, recommending pricing adjustments as needed.
 </li>
 <li>
 Liaise with Treasury and other service/liquidity providers to secure and maintain the best possible rates on the app.
 </li>
 <li>
 Monitor competitor products, pricing, and campaigns; propose and implement strategic and tactical changes to maintain market share.
 </li>
 <li>
 Plan and execute roadshows and on-ground activities, in coordination with Marketing, to drive brand visibility and customer acquisition.
 </li>
 </ul>
 
 
 
 
 
 
 Partnerships &amp; Commercial Developme
 
 
 nt
 
 <ul>
 <li>
 Identify, evaluate, and onboard new partners and products to expand the market's product offering and drive incremental growth.
 </li>
 <li>
 Lead commercial negotiations with prospective and existing partners, vendors, and service providers, securing favorable commercial terms.
 </li>
 <li>
 Draft, negotiate, and finalize partnership agreements and commercial contracts, working with Legal/Compliance as required.
 </li>
 <li>
 Obtain all necessary internal and external approvals for new partnerships, products, and commercial agreements prior to execution and laun
 
 
 ch.
 
 
 </li>
 </ul>
 
 
 
 
 
 
 Operations &amp; Customer Experie
 
 
 nce
 
 <ul>
 <li>
 Monitor and optimize the onboarding-to-transaction funnel, ensuring it is adequately managed at every stage.
 </li>
 <li>
 Conduct testing (UAT) on the app for new product launches and feature releases, providing structured feedback to Product and Tech teams.
 </li>
 <li>
 Escalate app issues affecting the market to the Product team and track them through to resolution.
 </li>
 <li>
 Manage and respond to customer queries across channels in a timely and professional manner.
 </li>
 <li>
 Resolve customer complaints and escalations, working with internal teams as required.
 </li>
 <li>
 Ensure all incentives, prizes, or benefits promised during marketing campaigns are delivered to customers at campaign clo
 
 
 se.
 
 
 </li>
 </ul>
 
 
 
 
 
 
 Cross-Functional Coordination &amp; Report
 
 
 ing
 
 <ul>
 <li>
 Liaise with Product, Marketing, and Tech teams to define and prioritize country-specific requirements.
 </li>
 <li>
 Maintain accurate MIS/dashboards and generate regular reports with meaningful, actionable insights for leadership.
 </li>
 <li>
 Plan and run marketing campaigns on the app, jointly accountable with Marketing for delivery against agreed timelines, budgets, and growth outcomes.
 </li>
 <li>
 Obtain all necessary approvals from the relevant municipality/regulatory authority prior to launching marketing campaigns on the app.
 </li>
 </ul>
</div>

Digital operations manager

First Abu Dhabi Bank (FAB)

<div>
 
 
 JOB PURPOSE:
 
 
 <ul>
 <li>
 Set the strategic agenda for IT in Oman in conjunction with EXCO and Group colleagues. Manage all information technology needs for the business from preparing the local IT strategy, evaluating systems, to overseeing implementation of the systems, to ensure cost effective IT delivery. Identify, source, and implement local IT solutions that cannot be provided by Group as necessary.
 </li>
 <li>
 Develop technology roadmaps, strong governance over IT operations, vendor management, regulatory compliance, and business relationship management.
 </li>
 <li>
 Manage day-to-day operations of the Oman Branch IT to achieve timely, accurate, and uninterrupted delivery of IT services.
 </li>
 <li>
 Manage the stakeholders&rsquo; relationship and expectations &ldquo;both locally within the country, within the OMAN region and within the group&rdquo; effectively ; this includes local Business , Information security, compliance, Data privacy, group technology , etc
 </li>
 <li>
 This role assumes the position of the Head of IT- Oman, and is responsible for the smooth and efficient functioning of the FAB Oman Branch's IT operations by ensuring the effective management of the processes, systems and people required to design, develop, deliver, and improve technology services across the business
 </li>
 <li>
 Oversee the day-to-day IT operations in accordance with IT policies and technology standards as FAB Group and local regulatory requirements.
 </li>
 <li>
 Act as a single point of contact for the various business areas in Oman Branch to enhance customer experience, manage customer expectations and achieve customer satisfaction.
 </li>
 <li>
 Lead the development and execution of the IT strategy for FAB Oman, ensuring alignment with Group objectives and regulatory requirements.
 </li>
 <li>
 Drive digital transformation, innovation, and operational excellence to deliver business value and competitive advantage.
 </li>
 <li>
 Serve as the principal advisor to executive leadership on all technology matters, with full accountability for IT risk, compliance, and business continuity.
 </li>
 <li>
 Champion a culture of high performance, agility, and continuous improvement across the IT function.
 </li>
 </ul>
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 
 IT Strategy
 
 
 <ul>
 <li>
 Contribute to the development of technology strategies and roadmap in alignment with Head Office&rsquo;s global strategy in tandem with the needs of the branch.
 </li>
 <li>
 Responsible to provide regular updates on Oman IT deliverables and progress of OMAN IT strategy and roadmap implementation .Propose or influence technology solution delivery based on business requirements, existing applications and latest technology trends.
 </li>
 <li>
 Monitor developments or advancements in technology, assess their value-add potential and applicability for adoption by branch.
 </li>
 <li>
 Partner with business/IT leadership team to develop and deliver IT strategies, technology innovation &amp; solutions that drive business and service excellence.
 </li>
 <li>
 Act as an advisor to the business leadership team by providing solutions to support business needs, enhance branch efficiency and enrich customer experience.
 </li>
 </ul>
 
 
 IT Operations
 
 
 <ul>
 <li>
 Ensure all the IT hardware and applications in OMAN branches are running/functioning well within the agreed SLA.
 </li>
 <li>
 Monitor all IT issues and ensure timely closure of these issues.
 </li>
 <li>
 Conduct the IT assessments for all new or existing systems, where required and applicable
 </li>
 <li>
 Manage and report all serious IT incidents, including providing root cause analysis and remedial actions to be taken.
 </li>
 <li>
 Ensure all IT documentations are up to date
 </li>
 <li>
 Ensure all IT activities including changes to existing systems and implementation of new systems/ processes are in compliance with HO Policy and local regulations.
 </li>
 <li>
 Support and undertake all disaster recovery activities for primary and DR sites conduicted by Head Office and/or branch
 </li>
 <li>
 Proper maintenance of a comprehensive inventory listing for all IT assets
 </li>
 <li>
 Manage the OMAN IT vendors and responsible for the effective oversight of the technology service providers to FAB OMAN
 </li>
 </ul>
 
 
 Leadership Management
 
 
 <ul>
 <li>
 Accountable for and have direct oversight over a team of IT employees, including those from outsource service providers
 </li>
 <li>
 oversee resource allocation plan to ensure appropriate balance between tactical and strategic demands, staff development plan, staff appraisals and feedback.
 </li>
 <li>
 Identify and develop key talent and ensure proper succession/back-up plan is in place
 </li>
 <li>
 Oversee OMAN branches annual budget.
 </li>
 <li>
 Manage and control the branch&rsquo;s annual IT budget and expenditure by ensuring proper costs recording, classification of costs, timely accruals and produce variance reporting.
 </li>
 <li>
 Provide advice to Senior Management on all IT related laws, regulations and guidelines and their implications to the branch.
 </li>
 <li>
 Provide resolution to Senior Management on all IT-related issues or problems.
 </li>
 </ul>
 
 
 Information and Cyber Security
 
 
 <ul>
 <li>
 Proactively address the external threat environment for emerging threats, data breaches, IT security breaches, and implement the appropriate courses of action, including timely patching for vulnerabilities
 </li>
 <li>
 Manage and contain information security incidents and events to protect corporate IT assets, intellectual property, regulated data and the branch&rsquo;s reputation.
 </li>
 </ul>
 
 
 IT Governance and Compliance
 
 
 <ul>
 <li>
 Accountable for all aspects of IT Governance, Risk Management and Compliance by ensuring there is adequate business and systems controls in place for addressing business/regulatory data and IT compliance, for CBOregulations/notices. This is in addition to ensuring adequate procedures/processes are in place for continuous monitoring of both internal and outsourced/managed services vendor environments.
 </li>
 <li>
 Ensure compliance to IT polices, processes, Information security policy and local regulations
 </li>
 <li>
 Full ownership and accountability for IT audit, RCSA (Risk Profiles) and other 3rd assurance reviews and ensure risk remediation in timely manner
 </li>
 </ul>
 
 
 Procurement and Project Management
 
 
 <ul>
 <li>
 Accountable for procurement of all IT equipment upon consultation/direction from Head Office in Oman branch and ensure proper oversight on the technology procuremg in OMAN branches
 </li>
 <li>
 Ensure all OMAN local IT initiatives are negiotiation with terms favourable to the branch and/or timely renewed prior to expiry of contracts
 </li>
 <li>
 Ensure all change management activities are carried out orderly, including changes to existing systems and implementation of new systems / processes are in compliance with HO Policy and local regulations, testing have being conducted with results properly validated and documentation/training have been shared with staff
 </li>
 <li>
 Accountable for the overall successful delivery of projects by overseeing the delivery to ensure that IT solutions implemented fulfil branch&rsquo;s needs.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS &amp; EXPERIENCE:
 
 
 <ul>
 <li>
 Master&rsquo;s or Bachelor&rsquo;s in Computer Science, Computer Engineering, Information Technology or related qualification
 </li>
 <li>
 Certification in Cloud , Project Management Professional (PMP), COBIT, CISSP and/or other relevant technical certifications will be an advantage
 </li>
 <li>
 At least 12 years of relevant work experience in banking Business and technology services , IT infrastructure and operations, inclusive of at least 5 years&rsquo; experience in leading and managing employees.
 </li>
 <li>
 Good track record in IT strategy development, solution design, programme and project delivery and service management.
 </li>
 <li>
 Strong working knowledge in enterprise applications, technical infrastructure, web and mobile technologies and IT security.
 </li>
 <li>
 Strong business process and analytical skills with the ability to assimilate information quickly and communicate complex requirements and issues clearly and concisely.
 </li>
 <li>
 Good grasp of IT technologies, methodologies, architectures, and best practices.
 </li>
 <li>
 Understanding and appreciation of new trends and shifts in technology, ability to evaluate these trends/shifts for IT infrastructure and operations and developing budgets/plans that align to long term business transformation.
 </li>
 <li>
 Excellent interpersonal, communication (both oral and written), influencing and negotiation skills
 </li>
 <li>
 Pro-active, dynamic, dedicated and responsible self-starter with strong customer orientation
 </li>
 <li>
 Confident and ability to work under pressure in a fast-paced environment with multi-tasking capabilities
 </li>
 <li>
 Strong knowledge and understanding of CBO regulations
 </li>
 </ul>
</div>

Vice President, Head of Information Technology, Oman

Oman Investment Authority

<div>
 
 
 Organization: Ministry of Finance
 
 
 
 
 Unit: Debt Management Office
 
 
 
 
 Job Purpose:
 
 
 
 The main job purpose is to provide technical opinions falling within the scope of the job holder&rsquo;s duties, as well as on specialized matters referred to them related to the Directorate&rsquo;s activities, in accordance with debt issuance operations.
 
 
 
 Duties and Responsibilities:
 
 
 
 &bull; The position holder is subject to general guidance and direction from the Director General of the Public Debt Management Unit.
 
 
 &bull; Develops and implements the annual borrowing plan in line with the medium-term debt strategy.
 
 
 &bull; Monitors market developments and provides advice on the appropriate timing for securing the financing approved for the year.
 
 
 &bull; Implements the approved strategy and manages the debt portfolio in accordance with defined benchmarks and limits.
 
 
 &bull; Manages the issuance of government securities, including Treasury bills and bonds, and contributes to the development of the local currency bond market.
 
 
 &bull; Contributes to determining the pricing and maturity structure of domestic government securities based on the sovereign yield curve and various risk factors, including rollover/refinancing risk and interest rate risk, among others.
 
 
 &bull; Provides updates on market performance and the secondary market for government securities.
 
 
 &bull; Develops and maintains relationships with lenders and investors, working in close coordination with the Investor Relations team.
 
 
 &bull; Provides ongoing recommendations aimed at improving borrowing policies and operational processes.
 
 
 &bull; Negotiates loan terms and conditions with lenders to secure financing at the lowest possible cost, in line with relevant guidelines and directives.
 
 
 &bull; Analyzes financing proposals and submits recommendations for review by senior management.
 
 
 &bull; Undertakes the execution of public loans (domestic and foreign) and ensures proper implementation and follow-up, including effective management of the debt portfolio until full repayment of principal, interest, and any other financial obligations.
 
 
 &bull; Performs any other duties of a similar nature as assigned.
 
 
 
 Minimum Qualifications and Requirements:
 
 
 <ul>
 <li>
 Educational Qualifications: Bachelor&rsquo;s degree in Finance, Accounting, or any other relevant field
 </li>
 <li>
 Professional Qualifications: Preferable ACCA, CFA, CMA, CPA, FMVA, FRM
 </li>
 <li>
 Work Experience: 14 to 16 years of related work experience
 </li>
 </ul>
 
 
 Languages:
 
 
 <ul>
 <li>
 Fluency in Arabic
 </li>
 <li>
 Fluency in English
 </li>
 </ul>
 
 
 Computer skills:
 
 
 <ul>
 <li>
 Proficiency in MS Office is must
 </li>
 <li>
 Experience with business related software is desirable
 </li>
 </ul>
 
 
</div>

Public Debt Expert

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Digital operations manager

Vice President, Head of Information Technology, Oman

Public Debt Expert