sales executive

branch manager

direct sales agent - banking Jobs in Seeb

direct sales agent - banking

inside sales/counter sales

retail sales executive

direct sales agent banking

Zahrat Allawz Trading LLC

<p>Job description:</p><p>Position: Direct Sales Agent - Banking</p><p>Role &amp; Responsibilities:</p><p>Identify and understand the need of the Customer.</p><p>Ensure Customer profile falls within focus segment.</p><p>Sell the Products proactively to new/prospective customers.</p><p>Obtain relevant documents on all products sold, e.g. identity document.</p><p>Ensure timely submission of weekly sales activity reports to Sales Manager.</p><p>Participate in weekly/monthly sales performance review meetings.</p><p>Maintain accurate records of all sales activities, budget achievements and cross-sell referrals.</p><p>Cross-sell opportunities identified should be referred to the Sales Manager.</p><p>Ensure accuracy of all forms and documents executed by the Customer.</p><p>Update call memo on a daily basis.</p><p>Ensure assigned sales target and budgets are met.</p><p>Participate in tactical sales/marketing activities.</p><p>Experience and Qualifications:</p><p>Experience: 1* Year Sales Experience*</p><p>Qualification: (Diploma / Graduation Degree)</p><p>Preferred Skills:</p><p>MS office.</p><p>Preparing Reports.</p><p>Excellent Communication Skills</p><p>Nationality: Omani Nationals Only</p><p>Please send your updated CV with your preferred location only into hrservices@bpoplus.me</p><p>Job Types: Full-time, Contract</p><p>Education:</p><p>Diploma (Required)</p><p>Experience:</p><p>Banking Sales: 1 year (Required)</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Direct Sales Agent - Banking

Bank Nizwa

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Head of Distribution is responsible for leading and managing the overall Retail Banking Distribution Network, including branches, sales channels, and distribution support functions. The role drives the strategic direction, performance, and profitability of retail distribution channels, ensuring effective customer acquisition, service delivery, and market expansion.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The position ensures alignment between Retail Banking strategy, branch performance, and channel optimization while maintaining high standards of governance, operational efficiency, and customer experience across the distribution network.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key responsibilities of the role include:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Development and execution of the Retail Distribution Strategy aligned with Retail Banking objectives.
  </li>
  <li>
   Driving sales performance, customer acquisition, and revenue growth across the branch network.
  </li>
  <li>
   Optimizing branch network footprint and multi-channel distribution.
  </li>
  <li>
   Strengthening customer experience and operational efficiency.
  </li>
  <li>
   Ensuring strong governance, compliance, and Sharia adherence across all distribution activities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main Tasks &amp; Accountabilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Distribution Strategy &amp; Business Growth
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   sustainable growth within Retail Banking.
  </li>
  <li>
   Translate strategic objectives into clear distribution frameworks and execution plans across the branch network and sales channels.
  </li>
  <li>
   Ensure alignment between distribution strategy, market opportunities, and overall Retail Banking objectives.
  </li>
  <li>
   Continuously review and refine distribution approaches to ensure the organization remains competitive and responsive to market dynamics.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Channel Optimization &amp; Network Management
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Lead and oversee the activities of Retail Banking sales and distribution channels.
  </li>
  <li>
   Ensure optimal utilization and coordination of distribution channels to support customer acquisition and service delivery.
  </li>
  <li>
   Develop and execute the branch network strategy, including expansion, relocation, consolidation, or optimization of branches where required.
  </li>
  <li>
   Monitor the overall effectiveness of the distribution network and identify opportunities to improve reach and efficiency.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Operational Effectiveness &amp; Customer Experience
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Coordinate initiatives aimed at enhancing operational efficiency across distribution channels.
  </li>
  <li>
   Promote a culture focused on service quality and continuous improvement in customer experience.
  </li>
  <li>
   Support the implementation of initiatives that enhance the effectiveness and responsiveness of the distribution network.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Stakeholder Engagement &amp; Governance
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Strengthen relationships with internal stakeholders and external partners to support distribution effectiveness.
  </li>
  <li>
   Ensure adherence to organizational policies, regulatory requirements, and governance standards across distribution activities.
  </li>
  <li>
   Facilitate coordination between distribution teams and other business units to ensure alignment between strategy and execution.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Leadership Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Inspire and lead distribution teams towards high levels of performance and accountability.
  </li>
  <li>
   Build and sustain a high-performing distribution organization through effective leadership and talent development.
  </li>
  <li>
   Foster strong working relationships across the organization to support business objectives and collaboration.
  </li>
  <li>
   Ensure that operational activities within the distribution network remain aligned with strategic priorities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education Level
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Minimum Bachelor&rsquo;s Degree in Banking, Finance, Business Administration or related field
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Professional Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Professional banking or leadership certifications (preferred)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Work Experience
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Minimum 12&ndash;15 years of banking experience, with at least 8 years in Retail Banking distribution or sales leadership roles.
  </li>
  <li>
   Proven experience in managing branch networks and multi-channel distribution.
  </li>
  <li>
   Strong track record in retail sales growth, customer acquisition, and deposit mobilization.
  </li>
  <li>
   Experience in strategic planning, distribution management, and business performance optimization.
  </li>
  <li>
   Sound knowledge of Oman retail banking market and competitive landscape.
  </li>
  <li>
   Knowledge of Islamic Banking and Sharia principles.
  </li>
  <li>
   Good understanding of CBO regulations and Oman banking environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   General Competencies
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Strong leadership and team management capabilities.
  </li>
  <li>
   Excellent strategic planning and execution skills.
  </li>
  <li>
   Strong communication, negotiation, and stakeholder management skills.
  </li>
  <li>
   Customer-centric and performance-driven mindset.
  </li>
  <li>
   High standards of integrity, governance, and compliance.
  </li>
 </ul>
 <p>
 </p>
</div>


Head of Distribution

OQ Chemicals

<p></p><div><div><div><div><div><div><p><b>POSITION DESCRIPTION:</b></p></div><br>
</div><br>
<div><div><p><b>Position Title:</b></p>
</div>
<div><p>Sr Officer Legal</p></div><br>
</div><br>
<div><div><p><b>Reports to:</b></p>
</div>
<div><p>Head of Legal &amp; Compliance<br>
</p></div></div><br>
<div><div><p><b>Department:</b></p>
</div>
<div><p>Legal &amp; Compliance</p></div><br>
</div><br>
<div><div><p><b>Location:</b></p>
</div>
<div><p>Muscat</p></div></div><br>
</div>
</div></div><div></div><div><div><div><div><div><p><b>JOB PURPOSE:</b></p></div></div><br>
<div>
<div><div>Provide focused legal support to OTTCO&rsquo;s corporate and compliance activities, ensuring accurate execution of legal processes, regulatory compliance, and alignment with governance requirements. Operating under the guidance of the Manager &ndash; Legal Corporate &amp; Compliance, the role supports the preparation and review of corporate documentation, statutory filings, legal registers, and internal policy updates. Acts as a key legal support resource for corporate functions and contributes to maintaining legal integrity across the company&rsquo;s governance and compliance obligations.</div>
<p>
The position will act in accordance with the OTTCO&rsquo;s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, HSE standards, Omani&rsquo;s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p></div></div><br>
</div>
</div></div><div></div><div><div><div><div><div><p><b>REPORTING STRUCTURE:</b></p></div></div><br>
<div>
<div><p><b>Number of Staff Supervised</b></p></div><div><br>
<p><b>
Direct Reports:</b></p></div><div><br>
<p>
0</p></div></div><div><br>
<div>
<p><b>Total:</b></p></div><div><br>
<p>
0</p></div></div><br>
</div>
</div></div><div></div><div><div><div><div><div><p><b>KEY RESPONSIBILITIES:</b></p></div></div><div><div><br>
<div>
</div><ul><li>Support the preparation and review of corporate documentation including board and shareholder resolutions, powers of attorney, and company secretarial records.</li>
<li>Maintain legal registers, corporate records, and statutory documentation for OTTCO entities and branches.</li>
<li>Assist in coordinating board and committee meetings by ensuring timely legal input and documentation compliance.</li>
<li>Support the execution of statutory filings and ensure compliance with relevant laws and regulatory requirements.</li>
<li>Monitor updates to applicable corporate laws and regulations and highlight potential impacts on OTTCO&rsquo;s governance obligations.</li>
<li>Liaise with government bodies, notaries, and external legal counsel for corporate compliance matters, under supervision.</li>
<li>Assist in drafting, reviewing, and administrating a range of legal agreements and commercial contracts, including vendor, contractor, consultancy, and joint venture‑related agreements, under supervision.</li>
<li>Support contract lifecycle management activities, including document control, execution follow‑up, amendments, renewals, and record‑keeping.</li>
<li>Support claims, disputes, litigation, and arbitration matters through document review and coordination with external legal counsel, under supervision.</li>
</ul>
<p>Assist with legal and governance support for Joint Ventures, including JV documentation and ongoing compliance requirements.</p>
<ul>
<li>Assist in drafting, reviewing, and updating legal and compliance policies, procedures, and templates.</li>
<li>Support the roll-out and awareness of governance and compliance standards across business functions.</li>
<li>Ensure alignment of local practices with group-wide legal frameworks and corporate policies.</li>
<li>Contributes to the identification and documentation of legal risks within the corporate and compliance scope.</li>
<li>Assist in preparing legal reports and dashboards related to governance, compliance status, or audit readiness.</li>
<li>Support legal input to internal audits, investigations, and compliance reviews as needed.</li>
<li>Coordinate with internal stakeholders (e.g., Finance, Strategy, HR, and External Affairs) to support legal and governance requirements.</li>
<li>Act as a support contact for routine legal and compliance inquiries from corporate and control functions.</li>
<li>Facilitate communication with external legal advisors or regulators as instructed.</li>
<li>Maintain organized legal records, templates, and document archives in compliance with internal standards.</li>
<li>Contribute to the development of knowledge tools and checklists that support corporate legal processes.</li>
<li>Ensure proper documentation and traceability of all legal actions and filings.</li>
<li>Perform any additional legal tasks or assignments as directed by the Manager &ndash; Legal Corporate &amp; Compliance or Legal Leadership, in line with business and regulatory needs.</li></ul></div></div><br>
<p></p>
</div>
</div></div><div></div><div><div><div><div><div><div><b>Key interactions</b></div>
<p><b>
Internal</b>: OTTCO Business unit</p>
<p><b>External</b>: JV Partners, Contractors, Government, Vendors &amp; Suppliers</p></div></div><br>
<div>
<div><div><b>Notable Working Conditions:</b> Office environment, intensive computer screen use, sporadic visits to operation site.</div></div></div><br>
</div>
</div></div><div></div><div><div><div><div><div><p><b>QUALIFICATIONS, EXPERIENCE, &amp; SKILLS:<br>
</b></p></div></div><br>
<div><div><ul><li>Bachelor in degree in law, Master or any other qualification is a plus.
</li><li>2-4 years of relevant experience.</li>
<li>Fluency in English and Arabic, both written and spoken, is essential.</li>
<li>People&rsquo;s management skills.</li>
<li>Analytical skills.</li>
<li>Maintaining effective, accurate and transparent communication with all stakeholders &amp; community.</li>
<li>Attention to detail.</li>
<li>Strategic thinking.
</li><li>Negotiation.</li>
<li>Planning skills.</li>
<li>Forward thinking.</li>
<li>Ethics &amp; guidelines.</li>
<li>Engages &amp; inspires people to collaborate and share knowledge to achieve common goals.</li>
<li>Models and ensures commitment with business aspirations.</li>
<li>Pursues innovation &amp; continuous improvement.</li>
<li>Acts as an agent for change, constructively challenging the status quo.
</li><li>Leads a solution-based approach to plan and deliver competitive results.</li>
<li>Transforms strategic insight into achieving business excellence.</li>
<li>Takes accountability for a performance culture that delivers continuous transformation.</li></ul><br>
<p></p>
<p><b>
Technical Competencies:</b></p>
<ul>
<li>Excellent business and technical report writing skills.</li>
<li>Very good knowledge in using PC software.</li>
<li>Corporate,
</li><li>Banking,
</li><li>Planning &amp; business.
</li><li>Litigation and Arbitration.
</li><li>Projects Oil &amp; Gas</li>
<li>Claims &amp; Disputes</li>
<li>legal frame for Oil &amp; Gas industry
</li><li>Corporate Law,
</li><li>Omani law or British law under Oil &amp; Gas frame.</li></ul></div></div></div></div></div></div><div></div>

Sr Officer Legal

Tata Consultancy Services

<div>
 <p>
  <strong>
   Job Title
  </strong>
  &ndash; T24 Functional Tester
 </p>
 <p>
  <strong>
   Company
  </strong>
  &ndash; TCS (MEA)
 </p>
 <p>
  <strong>
   Location
  </strong>
  &ndash; Muscat, Masqa&tcedil;, Oman
 </p>
 <p>
  <strong>
   Job type
  </strong>
  &ndash; Full time
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Us :
  </strong>
 </p>
 <p>
  Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world&rsquo;s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile&trade; delivery model, recognized as a benchmark of excellence in software development.
 </p>
 <p>
  A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world&rsquo;s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Job Description :
   </u>
  </strong>
 </p>
 <p>
  <strong>
   <u>
    Key Responsibilities:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Strong retail and corporate banking experience
  </li>
  <li>
   Managing testing work flows and processes within the banking environment
  </li>
  <li>
   Strong analytical skills and solution driven
  </li>
  <li>
   Proven Track record in end to end test deliverables for SIT
  </li>
  <li>
   Should have hands on experience in mentioned area associated with core banking daily operations in T24 (Teller, Bancassurance, Investments, deposits, Payments, cheque management, clearing, cards, Finance, Channels, Retail loan, Limit, Treasury, Bill Payments, Salary Processing, Direct debit ).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Good-to-Have :
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Good knowledge about Apache and T24 browser related applications
  </li>
  <li>
   Testing Support based on request from Upstream application
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Application Deadline :
  </strong>
  15 May 2026
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Privacy Note:
  </strong>
 </p>
 <p>
  https://www.tcs.com/connect-with-tcs/privacy-policy
 </p>
</div>


T24 Functional Tester

Hilton

<div><p>Guest Service Agent / Associate Omani only</p><p>
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><p><b>What are we looking for?</b><br>
<br>
<b>SUMMARY OF POSITION</b></p><p>
</p><p>Responsible for providing friendly, efficient and professional service to the guests for all aspects related to front office. To be a touch point for the guests at arrival, departure and throughout their stay. To anticipate guest needs, efficiently handle cash transactions and provide guests with the highest level of service while adhering to Hilton Worldwide standards.</p><p>
</p><p><b>Reporting Line</b><b>:</b> Front Desk Supervisor &gt; Reception Manager</p><p>
&gt; Guest Operations Manager</p><p>
</p><p><b>Summary of Responsibilities:</b></p><p>
</p><p>Responsibilities and essential job functions include but are not limited to the following:<b>
</b></p><p></p><ul><li>Execute duties as assigned by the management, FOM or the GS Supervisor FO.</li><li>To ensure proper grooming standards are being followed with proper body poster and natural smile being ready to serve our guests.</li><li>Ensure all FO areas (Front Desk, Luggage Room &amp; Lobby area) are clean and tiddy.</li><li>To ensure working area is properly stacked with operational stationary and request additional whenever required.</li><li>Monitor the FO stocks and action accordingly.</li><li>Ensure The Shop is properly stacked with goods and communicate with F&amp;D if further action is required.</li><li>Be a reliable member of the Guest Service FO Team and a collaborative colleague whose passion for hosting can be observed every day.</li><li>To work, maintain &amp; exceed departmental targets as well as individual targets of HH Enrollments, Upselling (Rooms &amp; Meals), Stay Experience, KIPSU &amp; Guest preferences (CRM).</li><li>To be an ambassador of the Front Office and the hotel, in and outside the work place.</li><li>To respect, Promote and follow &ldquo;Welcome guest, Serve the guest, Answer phone calls, provide information, Flawless standardized Check-In &amp; Out experience as well as handling guest complaints &amp; guest requests.</li><li>Ensure assisting the guests in all possible ways (Hotel Information, City Information &amp; Sightseeing, Arranging Transportation, Locations, City Facilities, Luggage assistance, Escorting to the hotel facilities, Serving from The Shop, Order Taking or any other help the guest might require).</li><li>Ensure all guest complaints are recorded and tracked properly to avoid the recurrence in the future.</li><li>To offer a warm welcome to all guests and to ensure that they enjoy their stay and are being offered the finest personal service.</li><li>To personally greet and escort the guests rather than pointing out directions (Whenever possible).</li><li>To be aware of all VIPs visiting or staying in the hotel as well as who are arriving.</li><li>To be aware of all Hotel offer, pricing, Hotel Events, Internal Events, Global changes, City vibes and share the information accordingly.</li><li>To maintain an accurate Guest History &amp; profiles ensuring all profiles are correctly updated and merged to avoid duplicate profiles long with guest preferences.</li><li>To check the arrival lists and to block all the rooms according to guest requests and needs and upgrade whenever required specially for VIPs.</li><li>To ensure the hotel rooms inventory is properly balanced.</li><li>To properly follow all local government requirements concerning hotel guests and files.</li><li>To handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected with all proper backups as well as issuing manual invoices whenever required without delay.</li><li>Follow up on internal communications and any actions should be taken by FO to be responded to immediately.</li><li>Ensure all daily tasks are completed in a timely manner including reservations, method of payment, VCC, CC &amp; Direct bills and notify the concerned department whenever required.</li><li>Follow up on High balance guest and ensure proper action and follow up is in place.</li><li>To ensure communicating with concerned departments regarding guest preferences, special occasions, disabilities or any suspicious behavior.</li><li>To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.</li><li>To check the departure lists and to ensure check-out times are respected.</li><li>To monitor room status and discrepancies.</li><li>To ensure correct information has been collected from the guest while processing additional keys, room payment, additional guests or visitors and communicate to concerned departments accordingly.</li><li>To call the manager and explain the situation properly with full information for advice in serious cases or if an approval is required.</li><li>To share daily activity highlights with the manager including internal and external guest opportunities.</li><li>To ensure posting all No Show &amp; Late Cancellations communicated by Reservations team to ensure proper revenue is tracked without fail.</li><li>To be aware of and to report all guest comments or complaints.</li><li>To follow the checklists and participate in their daily completion.</li><li>To participate in all Front Office briefings and monthly meetings and any other activities announced by the management.</li><li>To be fully knowledgeable on the different tasks required for each shift, be it morning, evening or night.</li><li>To handle all cash, Credit Card, Paid Out, Bank Cheque, Payment Link &amp; Direct Bill transactions with the upmost care and efficiency, strictly adhering to the finance policies in place.</li><li>All Financial transactions should be printed on spot and handed over to the guest or send it on spot via E-mail.</li><li>To have full ownership of the cash float always provided by the hotel and responsible for it and strictly follow the brand standard.</li><li>Ensure House Fund is counted along with Security Witness and dropped to the assigned Safe Box.</li><li>To respect the privacy of the guests and the confidentiality of the information at hand.</li><li>To strictly respect the room keys and section keys handover procedures.</li><li>To respect schedules, terms and deadlines as agreed with the Management.</li><li>To be aware of all hotel facilities operating timings and to promote the internal activities and events of the hotel.</li><li>To liaise closely with the Sales and Reservations on rate management.</li><li>To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.</li><li>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>To report for duty punctually wearing the correct uniform and name tag.</li><li>To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.</li><li>To maintain good working relationships with all colleagues.</li><li>To read and understand the hotel&rsquo;s Employee Handbook and adhere to the hotel&rsquo;s rules and regulations and, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>To know the Hilton values and always abide by them when in the workplace.</li><li>To do a proper cashier closer and to submit it to senior or manager for review and approval.</li><li>To do a proper handover between shifts including high balance, payments, emails, KIPSU follow ups, Guest follow ups, Courtesy calls follow ups with all team members signature on it as an acknowledgment.</li></ul><p>
</p><p></p><p><b>GENERAL DUTIES:</b></p><p><b>
Health and Safety:</b></p><ul><li><p>
Ensure that all potential and real Hazards are reported immediately and rectified.</p></li><li><p>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures.</p></li><li><p>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.</p></li><li><p>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</p></li><li><p>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</p></li><li><p>
Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.</p></li><li><p>
All guests with disabilities or special cases or diseases must be communicated immediately with management and Security.</p></li></ul><p>
</p><p><b>Confidentiality</b>:</p><ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Hilton policies.</li><li>Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li><li>Ensure not to share any information of any guest inhouse to anyone from out of the property and never confirm if the guest is staying with us or no.</li><li>Never allow any accompanying or visitor without scanning the legal documents and the permission of the guest.</li><li>It&rsquo;s prohibited to share any numbers of team members with the guest without permission.</li><li>It&rsquo;s prohibited to share the rates of the guests or disclose it verbally while other guests are present and any type of preferences, disease or disabilities.
</li><li>Never write guest Credit Card number on a paper it should be recorded immediately on the system and never to be disclosed.</li></ul><p>
</p><p><b>To be fully conversant with:</b></p><ul><li><p>
Hotel fire procedures.</p></li><li><p>
Hotel security procedures.</p></li><li><p>
Hotel Health and Safety policy and procedures.</p></li><li><p>
Hotel Facilities and attractions.</p></li><li><p>
Hotel standards of operation and departmental procedures.</p></li><li><p>
All HR Memos and guidance.</p></li><li><p>
Hilton Grooming and Appearance guidelines.</p></li><li><p>
Hilton values and its corresponding strategies.</p></li><li><p>
Methods of accepted payment of the company.</p></li><li><p>
Short- and long-term company marketing promotions.</p></li><li><p>
Carries out additional tasks from time to time, by request of senior team members which may not be directly related to the job role but necessary for smooth operation of the hotel</p></li></ul><p><b>
Qualifications:</b></p><p>
</p><ul><li>Preferably previous experience in a similar function from a hotel or resort.</li><li>Fluent in English, local or other major foreign.</li><li>Excellent interpersonal skill.</li><li>Has a sense initiative and open-mindedness.</li></ul><p>
</p><p></p><p><b>Physical Aspects of Position:
</b></p><p></p><p>Physical aspects of the position include but are not limited to the following:<b>
</b></p><p></p><ul><li>Assist with set up or movement of equipment for ensuring availability for special events.</li><li>Frequently standing up behind the desk and front office areas.</li><li>Handling objects, products and computer equipment.</li></ul><p>
</p><p></p><p><b>Acknowledgement:</b></p><p>
I have received, reviewed and fully understand the job description of<b> Front Desk Agent. </b>I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under all conditions as described.</p></div>

Guest Service Agent / Associate Omani only

<div>
 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Achieve positive outcomes from Guest queries in a timely and efficient manner
  </li>
  <li>
   Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  </li>
  <li>
   Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
  </li>
  <li>
   Demonstrate a high level of customer service at all times
  </li>
  <li>
   Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  </li>
  <li>
   Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  </li>
  <li>
   Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  </li>
  <li>
   Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  </li>
  <li>
   Comply with hotel security, fire regulations and all health and safety legislation
  </li>
  <li>
   Act in accordance with policies and procedures when working with front of house equipment and property management systems
  </li>
  <li>
   Follow company brand standards
  </li>
  <li>
   Assist other departments, as necessary
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 <strong>
  Summary Of Position
  <br/>
  <br/>
 </strong>
 Responsible for providing friendly, efficient and professional service to the guests for all aspects related to front office. To be a touch point for the guests at arrival, departure and throughout their stay. To anticipate guest needs, efficiently handle cash transactions and provide guests with the highest level of service while adhering to Hilton Worldwide standards.
 <br/>
 <br/>
 <strong>
  Reporting Line
 </strong>
 <strong>
  :
 </strong>
 Front Desk Supervisor &gt; Reception Manager
 <br/>
 <br/>
 &gt; Guest Operations Manager
 <br/>
 <br/>
 <strong>
  Summary of Responsibilities:
  <br/>
  <br/>
 </strong>
 Responsibilities and essential job functions include but are not limited to the following:
 <br/>
 <br/>
 <ul>
  <li>
   Execute duties as assigned by the management, FOM or the GS Supervisor FO.
  </li>
  <li>
   To ensure proper grooming standards are being followed with proper body poster and natural smile being ready to serve our guests.
  </li>
  <li>
   Ensure all FO areas (Front Desk, Luggage Room &amp; Lobby area) are clean and tiddy.
  </li>
  <li>
   To ensure working area is properly stacked with operational stationary and request additional whenever required.
  </li>
  <li>
   Monitor the FO stocks and action accordingly.
  </li>
  <li>
   Ensure The Shop is properly stacked with goods and communicate with F&amp;D if further action is required.
  </li>
  <li>
   Be a reliable member of the Guest Service FO Team and a collaborative colleague whose passion for hosting can be observed every day.
  </li>
  <li>
   To work, maintain &amp; exceed departmental targets as well as individual targets of HH Enrollments, Upselling (Rooms &amp; Meals), Stay Experience, KIPSU &amp; Guest preferences (CRM).
  </li>
  <li>
   To be an ambassador of the Front Office and the hotel, in and outside the work place.
  </li>
  <li>
   To respect, Promote and follow &ldquo;Welcome guest, Serve the guest, Answer phone calls, provide information, Flawless standardized Check-In &amp; Out experience as well as handling guest complaints &amp; guest requests.
  </li>
  <li>
   Ensure assisting the guests in all possible ways (Hotel Information, City Information &amp; Sightseeing, Arranging Transportation, Locations, City Facilities, Luggage assistance, Escorting to the hotel facilities, Serving from The Shop, Order Taking or any other help the guest might require).
  </li>
  <li>
   Ensure all guest complaints are recorded and tracked properly to avoid the recurrence in the future.
  </li>
  <li>
   To offer a warm welcome to all guests and to ensure that they enjoy their stay and are being offered the finest personal service.
  </li>
  <li>
   To personally greet and escort the guests rather than pointing out directions (Whenever possible).
  </li>
  <li>
   To be aware of all VIPs visiting or staying in the hotel as well as who are arriving.
  </li>
  <li>
   To be aware of all Hotel offer, pricing, Hotel Events, Internal Events, Global changes, City vibes and share the information accordingly.
  </li>
  <li>
   To maintain an accurate Guest History &amp; profiles ensuring all profiles are correctly updated and merged to avoid duplicate profiles long with guest preferences.
  </li>
  <li>
   To check the arrival lists and to block all the rooms according to guest requests and needs and upgrade whenever required specially for VIPs.
  </li>
  <li>
   To ensure the hotel rooms inventory is properly balanced.
  </li>
  <li>
   To properly follow all local government requirements concerning hotel guests and files.
  </li>
  <li>
   To handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected with all proper backups as well as issuing manual invoices whenever required without delay.
  </li>
  <li>
   Follow up on internal communications and any actions should be taken by FO to be responded to immediately.
  </li>
  <li>
   Ensure all daily tasks are completed in a timely manner including reservations, method of payment, VCC, CC &amp; Direct bills and notify the concerned department whenever required.
  </li>
  <li>
   Follow up on High balance guest and ensure proper action and follow up is in place.
  </li>
  <li>
   To ensure communicating with concerned departments regarding guest preferences, special occasions, disabilities or any suspicious behavior.
  </li>
  <li>
   To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.
  </li>
  <li>
   To check the departure lists and to ensure check-out times are respected.
  </li>
  <li>
   To monitor room status and discrepancies.
  </li>
  <li>
   To ensure correct information has been collected from the guest while processing additional keys, room payment, additional guests or visitors and communicate to concerned departments accordingly.
  </li>
  <li>
   To call the manager and explain the situation properly with full information for advice in serious cases or if an approval is required.
  </li>
  <li>
   To share daily activity highlights with the manager including internal and external guest opportunities.
  </li>
  <li>
   To ensure posting all No Show &amp; Late Cancellations communicated by Reservations team to ensure proper revenue is tracked without fail.
  </li>
  <li>
   To be aware of and to report all guest comments or complaints.
  </li>
  <li>
   To follow the checklists and participate in their daily completion.
  </li>
  <li>
   To participate in all Front Office briefings and monthly meetings and any other activities announced by the management.
  </li>
  <li>
   To be fully knowledgeable on the different tasks required for each shift, be it morning, evening or night.
  </li>
  <li>
   To handle all cash, Credit Card, Paid Out, Bank Cheque, Payment Link &amp; Direct Bill transactions with the upmost care and efficiency, strictly adhering to the finance policies in place.
  </li>
  <li>
   All Financial transactions should be printed on spot and handed over to the guest or send it on spot via E-mail.
  </li>
  <li>
   To have full ownership of the cash float always provided by the hotel and responsible for it and strictly follow the brand standard.
  </li>
  <li>
   Ensure House Fund is counted along with Security Witness and dropped to the assigned Safe Box.
  </li>
  <li>
   To respect the privacy of the guests and the confidentiality of the information at hand.
  </li>
  <li>
   To strictly respect the room keys and section keys handover procedures.
  </li>
  <li>
   To respect schedules, terms and deadlines as agreed with the Management.
  </li>
  <li>
   To be aware of all hotel facilities operating timings and to promote the internal activities and events of the hotel.
  </li>
  <li>
   To liaise closely with the Sales and Reservations on rate management.
  </li>
  <li>
   To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
  </li>
  <li>
   To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
  </li>
  <li>
   To report for duty punctually wearing the correct uniform and name tag.
  </li>
  <li>
   To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
  </li>
  <li>
   To maintain good working relationships with all colleagues.
  </li>
  <li>
   To read and understand the hotel&rsquo;s Employee Handbook and adhere to the hotel&rsquo;s rules and regulations and, the policies and procedures relating to Fire, Hygiene, Health and Safety.
  </li>
  <li>
   To know the Hilton values and always abide by them when in the workplace.
  </li>
  <li>
   To do a proper cashier closer and to submit it to senior or manager for review and approval.
  </li>
  <li>
   To do a proper handover between shifts including high balance, payments, emails, KIPSU follow ups, Guest follow ups, Courtesy calls follow ups with all team members signature on it as an acknowledgment.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   GENERAL DUTIES:
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  <strong>
   Health and Safety:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Ensure that all potential and real Hazards are reported immediately and rectified.
  </li>
  <li>
   Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
  </li>
  <li>
   Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.
  </li>
  <li>
   Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
  </li>
  <li>
   Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
  </li>
  <li>
   Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.
  </li>
  <li>
   All guests with disabilities or special cases or diseases must be communicated immediately with management and Security.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Confidentiality
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Hilton policies.
  </li>
  <li>
   Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  </li>
  <li>
   Ensure not to share any information of any guest inhouse to anyone from out of the property and never confirm if the guest is staying with us or no.
  </li>
  <li>
   Never allow any accompanying or visitor without scanning the legal documents and the permission of the guest.
  </li>
  <li>
   It&rsquo;s prohibited to share any numbers of team members with the guest without permission.
  </li>
  <li>
   It&rsquo;s prohibited to share the rates of the guests or disclose it verbally while other guests are present and any type of preferences, disease or disabilities.
  </li>
  <li>
   Never write guest Credit Card number on a paper it should be recorded immediately on the system and never to be disclosed.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   To be fully conversant with:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Hotel fire procedures.
  </li>
  <li>
   Hotel security procedures.
  </li>
  <li>
   Hotel Health and Safety policy and procedures.
  </li>
  <li>
   Hotel Facilities and attractions.
  </li>
  <li>
   Hotel standards of operation and departmental procedures.
  </li>
  <li>
   All HR Memos and guidance.
  </li>
  <li>
   Hilton Grooming and Appearance guidelines.
  </li>
  <li>
   Hilton values and its corresponding strategies.
  </li>
  <li>
   Methods of accepted payment of the company.
  </li>
  <li>
   Short- and long-term company marketing promotions.
  </li>
  <li>
   Carries out additional tasks from time to time, by request of senior team members which may not be directly related to the job role but necessary for smooth operation of the hotel
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Preferably previous experience in a similar function from a hotel or resort.
  </li>
  <li>
   Fluent in English, local or other major foreign.
  </li>
  <li>
   Excellent interpersonal skill.
  </li>
  <li>
   Has a sense initiative and open-mindedness.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Aspects of Position:
  <br/>
  <br/>
 </strong>
 Physical aspects of the position include but are not limited to the following:
 <br/>
 <br/>
 <ul>
  <li>
   Assist with set up or movement of equipment for ensuring availability for special events.
  </li>
  <li>
   Frequently standing up behind the desk and front office areas.
  </li>
  <li>
   Handling objects, products and computer equipment.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Acknowledgement:
   <br/>
   <br/>
  </strong>
 </strong>
 I have received, reviewed and fully understand the job description of
 <strong>
  <strong>
   Front Desk Agent.
  </strong>
 </strong>
 I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under all conditions as described.
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Garden Inn Muscat
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Garden Inn
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


G MASS Consulting

<div>
 <p>
  G MASS are partnering with a leading, high-growth Investment Bank in the Middle East to appoint an experienced Change Project Manager / Business Analyst with strong exposure to trading environments and capital markets products.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is suited to someone who combines hands-on change delivery with the ability to engage Front Office stakeholders and understand trading workflows, supporting a broad portfolio of initiatives across operations, technology, and risk.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Lead and coordinate change initiatives across front-to-back investment banking operations, with a strong focus on Front Office alignment
  </li>
  <li>
   Partner directly with Heads of Trading, Traders, and Sales to gather requirements, define target operating models, and support implementation
  </li>
  <li>
   Translate trading and product requirements (e.g. equities, fixed income, FX, derivatives) into clear business and functional specifications
  </li>
  <li>
   Support end-to-end delivery of change initiatives, from requirements gathering through to testing, rollout, and embedding
  </li>
  <li>
   Maintain detailed project artefacts including RAID logs, project plans, and status reporting
  </li>
  <li>
   Facilitate workshops, UAT coordination, and governance forums to drive delivery and decision-making
  </li>
  <li>
   Identify opportunities for process optimisation and operational efficiency across trading and post-trade workflows
  </li>
  <li>
   Ensure all initiatives align with regulatory, risk, and control frameworks
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Proven experience in a Business Analyst, Change Analyst, or Change PM role within investment banking / capital markets
  </li>
  <li>
   Strong understanding of trading environments and front-to-back workflows, including exposure to Front Office processes
  </li>
  <li>
   Working knowledge of financial products (e.g. equities, FX, fixed income, derivatives) and how they flow through systems and operations
  </li>
  <li>
   Demonstrated experience delivering change initiatives end-to-end, ideally within trading or markets businesses
  </li>
  <li>
   Ability to "speak the language" of traders and confidently engage Front Office stakeholders
  </li>
  <li>
   Experience producing business requirements, functional specs, and supporting UAT
  </li>
  <li>
   Strong stakeholder management, communication, and workshop facilitation skills
  </li>
  <li>
   Comfortable operating in a fast-paced, high-growth environment
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <p>
  Length: 6 months rolling contract
 </p>
 <p>
  Rate: competitive salary, to be discussed
 </p>
</div>


Business Analyst

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