customer service representative Jobs in Cairo Egypt

customer service representative

customer service consultant Jobs in Cairo Egypt

customer service consultant

account manager

associate agent

business development executive Jobs in Cairo Egypt

business development executive

direct sales consultant

<div>
 
 
 Job Description:
 
 
 <ul>
 <li>
 Identify &amp; approach prospects using referrals from local community, personal contacts, established professional network, and leads or prospects provided by AXA
 </li>
 <li>
 Achieve targets through set KPIs and objectives &bull; Determine clients&rsquo; particular protection needs and financial situation by scheduling face to face appointments
 </li>
 <li>
 Provide positive impact to clients by determining their evolving financial &amp; protection needs during their lifetime, these include insurance, savings, and retirement plans
 </li>
 <li>
 Identify potential cross-selling opportunities of new products
 </li>
 <li>
 Ensure consistent multi-equipment protection solutions consisting of Life, Health and General insurance products to clients
 </li>
 <li>
 Maintain full compliance of department to AXA standards and reactivity/contribution to all compliance processes
 </li>
 <li>
 Advance product knowledge through regular training and on the job learning.
 </li>
 <li>
 Maintain knowledge on all competitor products and services and analyze all advantages and disadvantages for various products
 </li>
 <li>
 Document and maintain all records of sales activities and provide updates as required.
 </li>
 <li>
 Ensure renewals are being met in time and that their reports are being delivered to the management &bull; Abide to all underwriting requirements and maintain records
 </li>
 <li>
 Participate in all departmental meetings and support newcomers.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field.
 </li>
 <li>
 0-2 years of experience
 </li>
 <li>
 Insurance Knowledge is preferable.
 </li>
 <li>
 Fluency in English.
 </li>
 <li>
 Excellent computer skills.
 </li>
 <li>
 High organizational and planning skills.
 </li>
 <li>
 Result driven.
 </li>
 <li>
 Ability to handle angry customers.
 </li>
 <li>
 Strong interpersonal and communication skills: excellent written and verbal communication skills.
 </li>
 <li>
 Strong desire to help clients grow and protect their financial future.
 </li>
 <li>
 Meeting sales goals.
 </li>
 <li>
 Customer focus.
 </li>
 <li>
 Ability to deal with problems involving several concrete variables in standardized situations.
 </li>
 <li>
 Pro-active thinking.
 </li>
 <li>
 Detail oriented
 </li>
 </ul>
 
 
</div>

Direct Sales Consultant - Cairo

Wadi Degla Developments

<div>
 
 Are you a motivated and results-driven individual with a passion for real estate? We are looking for a
 
 Real Estate Sales Consultant
 
 to join our team! In this role, you will engage with clients, showcase premium properties, negotiate sales, and provide exceptional service to ensure a seamless customer experience.
 
 
 
 
 
 
 Job Purpose:
 
 
 
 Drive sales growth by following structured plans, building strong client relationships, and continuously identifying new business opportunities in the real estate market.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Build and maintain a robust client database.
 </li>
 <li>
 Generate and follow up on a reasonable number of leads daily.
 </li>
 <li>
 Contact and nurture potential customers, tracking each lead's progress.
 </li>
 <li>
 Identify and capitalize on new sales opportunities with both existing and prospective clients.
 </li>
 <li>
 Stay up-to-date with project details, availability, and inventory updates.
 </li>
 <li>
 Conduct client presentations, showcase properties, and arrange site visits.
 </li>
 <li>
 Provide expert consultation to clients, guiding them to the best property options and addressing all inquiries.
 </li>
 <li>
 Maintain strong customer relationships by understanding their needs and offering tailored solutions.
 </li>
 <li>
 Escalate client concerns or issues to the Sales/Assistant Manager when necessary.
 </li>
 <li>
 Research and suggest potential sales channels for expanding outreach.
 </li>
 <li>
 Stay informed about market trends and competitor activity.
 </li>
 <li>
 Prepare and submit regular sales performance reports.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field.
 </li>
 <li>
 Experience with CRM systems (Salesforce or similar) is a plus.
 </li>
 <li>
 0-2 years of experience in real estate sales or a related field.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Excellent negotiation and persuasion skills.
 </li>
 <li>
 Strong analytical thinking and problem-solving abilities.
 </li>
 <li>
 Ability to work under pressure and adapt to a dynamic sales environment.
 </li>
 <li>
 Good command of English (spoken and written).
 </li>
 <li>
 Proficiency in MS Office applications.
 </li>
 </ul>
 
 
 
 
 
 If you&rsquo;re passionate about real estate and eager to grow in a fast-paced sales environment, apply now and become part of our success story!
 
 
</div>

Sales Consultant

LIPS Healthcare

<div>
 
 Job Summary:
 
 
 Provides vital administrative support to healthcare professionals, ensuring the smooth operation of medical practices. This role involves managing schedules, coordinating patient appointments, maintaining medical records, and facilitating communication between patients and healthcare providers. Plays a crucial role in enhancing patient care by ensuring that all administrative tasks are handled efficiently and accurately.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Liaising between consultant and Patient
 </li>
 <li>
 Answering calls with professionalism and high quality
 </li>
 <li>
 Replying to queries and emails in a timely manner
 </li>
 <li>
 Medical admin Work (filling forms &ndash; scan requests-surgery bookings)
 </li>
 <li>
 Forwarding patients queries to consultant and aiding patients as much as they could
 </li>
 <li>
 Point of intersection between patient, hospital and consultant
 </li>
 <li>
 Arranging consultant diary according to consultant preference
 </li>
 <li>
 Replying to consultant emails and queries in a timely manner
 </li>
 <li>
 Matching clinics between hospitals and practice management database
 </li>
 <li>
 Booking and canceling patients appointments
 </li>
 <li>
 Arranging surgery for patients
 </li>
 <li>
 Adding new patient&rsquo;s info on Practice Management System (Compucare).
 </li>
 <li>
 Following up on patient&rsquo;s treatment plans with no Delays
 </li>
 <li>
 Arranging for patient scans
 </li>
 <li>
 Overseeing sending referrals for patients from consultant
 </li>
 <li>
 Invoicing for surgeries and services provided by consultant.
 </li>
 <li>
 Adding and canceling clinics.
 </li>
 <li>
 Settling payment with self-pay patients (before service)
 </li>
 <li>
 Sending trust pilot reviews invitations
 </li>
 <li>
 Adhere to workplace rules and codes of conduct
 </li>
 <li>
 Complying to line manager in work related tasks and instructions
 </li>
 <li>
 Chasing appointment authorization code
 </li>
 <li>
 Chasing embassies for logs.
 </li>
 <li>
 Updating subject lines and invoice logs to ensure smooth invoicing process
 </li>
 <li>
 Follow operational processes to avoid mistakes, delays and errors
 </li>
 <li>
 Complying with the line manager in work-related tasks and instructions
 </li>
 <li>
 Other duties within the job role as reasonably identified by the senior management team.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Fluent English speaker is a must
 </li>
 <li>
 A bachelor's degree in a related field.
 </li>
 <li>
 Previous experience as a personal assistant is preferred.
 </li>
 <li>
 Strong communication skills.
 </li>
 <li>
 Multitasker and Customer focused
 </li>
 </ul>
 
 
 
 
 
 Working Days: Monday to Friday ( Saturday &amp; Sunday off )
 
 
 
 
 Working Hours: 11:00AM to 7:00PM
 
 
 
 
 Work Location: Heliopolis, Cairo
 
 
 
 
</div>

Medical Personal Assistant - Fluent English Speaker

Accenture

<div>
 
 Role Title: Manager &ndash; IX - P&amp;O - Management Consulting Manager (Downstream)
 
 
 
 
 YOE:
 
 
 
 Consultant (6 -11 Years of Experience)
 
 
 Manager (13 - 18 Years of Experience)
 
 
 
 Role Summary
 
 
 
 We are seeking high-caliber Industry X consultants with strong domain knowledge and consulting experience to support digital transformation programs for global Downstream Oil &amp; Gas supermajors. This role includes client delivery, value architecting, solutioning, pre-sales, and creation of proposals, RFP responses, and differentiated POVs for business development.
 
 
 
 Key Responsibilities
 
 
 
 
 Client Delivery
 
 
 
 Lead and support downstream digital transformation initiatives across one or multiple areas including production planning, scheduling, crude assay management, hydrocarbon supply chain, mass Balance and reconciliation, process simulation, integrated operations for process units, APC/RTO, and blending.
 
 
 Conduct As-Is assessments, To-Be design, value-case modelling, and digital maturity assessments.
 
 
 Develop, prioritize, and solutionize digital use cases across GenAI, Advanced Analytics, Digital Twins, Industry 4.0, IIoT, and Autonomous Operations.
 
 
 Work with multidisciplinary teams to design and deploy downstream digital solutions.
 
 
 Develop high-quality client-ready deliverables, presentations, and transformation roadmaps.
 
 
 
 Pre-Sales &amp; Business Development
 
 
 
 Lead and support proposal development, pre-sales activities, and RFP/RFI responses for downstream opportunities.
 
 
 Develop differentiated Points of View (POVs) showcasing our industry expertise and value proposition.
 
 
 Support deal shaping, solution architecture, and commercial modeling for downstream deals.
 
 
 Drive BD conversations with internal leadership and client stakeholders; support capability pitches, orals, and workshops.
 
 
 
 Required Experience / Background
 
 
 
 Experience in Big 4 or top-tier consulting firms (preferred).
 
 
 Strong downstream domain understanding in any of the below areas:
 
 
 Production planning/scheduling and crude assay
 
 
 Unit optimization, APC, RTO
 
 
 Yield and energy accounting and reconciliation
 
 
 Unit Operations and Blending
 
 
 Experience in working in refining/petrochemical plants
 
 
 Proven exposure to digital transformation in downstream (data workflows, AI/ML models, IoT architectures, control towers, etc.).
 
 
 Experience in proposal writing, RFP/RFI responses, solution building, and client pursuit cycles.
 
 
 
 Educational Qualifications
 
 
 
 Chemical/Petroleum Engineering degree (preferred) or related Oil and Gas technical degree.
 
 
 MBA from top-tier B-schools (preferred)
 
 
</div>

S&C GN - IX - P&O - Management Consulting Manager

Deloitte

<div>
 
 SAP Sales &amp; Distribution -SD consultant, Cairo, Egypt
 
 
 
 
 Connect to your career at Deloitte
 
 
 
 
 Deloitte
 
 , established globally in 1845, is the world&rsquo;s largest and leading professional services firm, providing Audit &amp; Assurance, Tax &amp; Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.
 
 
 Deloitte innovation hub (DIH) is a strategic initiative established by Deloitte North &amp; South Europe (NSE) to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients&rsquo; most complex business problems, across portfolios that include &lsquo;Strategy &amp; Transactions&rsquo;, &lsquo;Customer&rsquo;, &lsquo;Engineering, AI &amp; Data, &lsquo;Enterprise, Technology &amp; Performance&rsquo; and &lsquo;Cyber&rsquo;. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.
 
 
 We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.
 
 
 
 Connect to your opportunity
 
 
 
 At our company, we're dedicated to providing innovative solutions to our clients in the field of SAP implementations. Our team collaborates on a range of projects, addressing the unique challenges faced by our clients in the realm of sales and distribution. We leverage our deep industry expertise, consulting prowess, and analytical skills to drive transformative change. The projects we undertake are diverse, and your role within the team will be tailored to your level of experience and your specific skill set.
 
 
 Your responsibilities are likely to encompass various aspects, with a strong emphasis on exceeding client expectations and aligning with our commitment to continuous improvement. In this role, you'll be adept at converting complex client challenges into effective technical solutions, ultimately enhancing our client's sales and distribution processes.
 
 
 
 Connect To Your Skills And Professional Experience
 
 
 
 As an SAP SD Consultant, you will be responsible for contributing to the delivery of projects and programs from initial shaping through to completion. You will work collaboratively with project teams and independently, ensuring high performance and successful outcomes. To be considered for the role, candidates should meet the following criteria:
 
 
 <ul>
 <li>
 3+ years minimum years of experience with end-to-end sap implementation in the same field.
 </li>
 <li>
 High proficiency configuration skills in all areas of sap SD, with hands on experience on different end to end sales business processes.
 </li>
 <li>
 Flexibility to travel internationally up to 30% to 50% of the time, outside of Egypt.
 </li>
 <li>
 Ability to lead, design &amp; deliver good qualitative sap SD solutions to the client.
 </li>
 <li>
 Ability to lead sap business workshops, fit-gap analysis, plan &amp; design all needed activities for successful delivery.
 </li>
 <li>
 Knowledge of sap SD EDOC, EDI and IDOC, with good knowledge of billing / invoice interfaces.
 </li>
 <li>
 Ability to build 3PL integration interfaces withing the scope of sap SD- LE.
 </li>
 <li>
 Good understanding of S4hana sales improvements releases over ECC, in terms of native apps and new functionalities.
 </li>
 <li>
 Strong collaboration and stakeholder engagement skills
 </li>
 <li>
 Self-motivated and organized person
 </li>
 <li>
 High level of attention to detail, the ability to think architecturally at &lsquo;big picture&rsquo; and able to translate this into practical implementation.
 </li>
 <li>
 Excellent ability to execute where information is ambiguous, utilizing professionalism, experience and prior knowledge.
 </li>
 <li>
 Excellent leadership and problem-solving skills.
 </li>
 <li>
 Strong interpersonal skills: role will require engagement with a varied and senior stakeholder base
 </li>
 <li>
 Documentation skills to provide high quality documentation for internal customers and technical teams.
 </li>
 <li>
 Openness to learning and managing new technologies as business requirements change.
 </li>
 <li>
 English fluency is a must
 
 
 </li>
 </ul>
 
 Desirables
 
 
 
 <ul>
 <li>
 Good to have: C_TS460_2023 SAP Certified Associate - S/4HANA Could private Edition Sales.
 </li>
 <li>
 Required strong technical skills and demonstrated experience in each of the following areas:
 </li>
 <li>
 Excellent communication (written and oral) and interpersonal skills
 </li>
 <li>
 Deliver right solution architecture, automation and technology choices starting from experimentation and proof of concept phases of new analytical models
 </li>
 <li>
 Demonstrated teamwork and collaboration in a professional setting
 </li>
 <li>
 Preferred Industry Experience are Supply Chain Management, Pharma, Manufacturing, Global Trading &amp; Cross industry.
 
 
 </li>
 </ul>
 
 Connect to your team &ndash; Technology &amp; Transformation
 
 
 
 Distinctive thinking, deep expertise, and collaborative working. That&rsquo;s what connects us. That&rsquo;s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we&rsquo;ll make an impact that matters.
 
 
 
 Personal independence
 
 
 
 Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
 
 
 
 Connect to your Industry
 
 
 
 &ldquo;What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte&rsquo;s clients include many of the world&rsquo;s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.&rdquo; -Dan, Technology &amp; Transformation
 
 
 
 Our commitment to you
 
 
 
 Making an impact is more than just what we do: it&rsquo;s why we&rsquo;re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
 
 
 We want you. The true you. Your own strengths, perspective, and personality. So, we&rsquo;re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we&rsquo;ll take your wellbeing seriously, too. Because it&rsquo;s only when you&rsquo;re comfortable and at your best that you can make the kind of impact you, and we, live for.
 
 
 Your expertise is our capability, so we&rsquo;ll make sure it never stops growing. Whether it&rsquo;s from the complex work you do, or the people you collaborate with, you&rsquo;ll learn every day. Through world-class development, you&rsquo;ll gain invaluable technical and personal skills. Whatever your level, you&rsquo;ll learn how to lead.
 
 
 
 Connect to your next step
 
 
 
 A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you&rsquo;ll experience a purpose you can believe in and an impact you can see. You&rsquo;ll be free to bring your true self to work every day. And you&rsquo;ll never stop growing, whatever your level.
</div>

Deloitte Innovation Hub I SAP Sales & Distribution - SD, Consultant, Cairo, Egypt

<div>
 
 
 Main Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Review contract data and related documents to ensure accuracy as recorded in the CRM (Initial Review).
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Oversee the creation and finalization cycles of all management contracts.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Support the Sales Contracts team by answering inquiries related to contracts and supporting documents throughout the contract preparation phase.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Notify all team members of any legal or internal process changes or updates.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Revise all newly received legal templates and communicate them to the team.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Notify related departments (Legal, Contracts, Developments, etc.) of requests received from clients.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Set department yearly plan and targets in coordination with the direct manager.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prepare and submit forecasts for the department budget for discussion and approval by the direct manager.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure adherence to all department processes, policies, and procedures by the team and Sales departments, from unit reservations with Sales Advisors to the final approved contract delivery to clients.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Inform Sales Managers of any changes in processes.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Assign sales tasks to the Sales Contracts team.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Receive client requests, delegate to team members, and ensure timely handling.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Receive all remarks regarding clients&rsquo; grace periods ending and notify the Legal Department.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure that data in the CRM is consistently accurate and updated.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Suggest enhancements and developments for the CRM to add new features according to business needs in coordination with the technical department.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Conduct periodic meetings with the entire Sales Contracts team.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prepare and submit all requested periodic reports.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Participate in recruiting and setting objectives for teams.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coach, monitor, and evaluate team performance.
 </li>
 </ul>
 
 
 
 
 
 Job requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 <li>
 Min. 10 years with proven experience in Contracts Department.
 </li>
 </ul>
</div>

Contract Manager

PepsiCo

<div>
 
 Overview
 
 
 
 As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
 </li>
 <li>
 Review distributor and customer dashboards (Claims data, incentives, D&amp;A)
 </li>
 <li>
 Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
 </li>
 <li>
 Drive and supporting continuous process improvement and standardization in order to increase efficiency
 </li>
 <li>
 Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead
 </li>
 <li>
 Participate in regular operational review calls with Business Partners and Business Leaders
 </li>
 <li>
 Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
 </li>
 <li>
 Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
 </li>
 <li>
 Discuss team performance with management and make recommendations for team development and succession planning
 </li>
 <li>
 Maintain relationship with client and key business stakeholders
 </li>
 <li>
 Manage team&rsquo;s scope, workload and ad hoc requests
 </li>
 <li>
 Act as a point of contact for and BU sales teams and multi-function business leaders
 </li>
 <li>
 Ongoing training of team members
 </li>
 <li>
 Identify and resolve recurring performance problems and improvement opportunities
 </li>
 <li>
 Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics
 </li>
 <li>
 Previous experience as a people leader and direct people management is a must
 </li>
 <li>
 3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant discipline
 </li>
 <li>
 Ability to provide superior customer service
 </li>
 <li>
 Best-in-class time management skills, ability to multitask, set priorities, and plan
 </li>
 <li>
 Strong use of influencing skills to gain alignment
 </li>
 <li>
 SAP &amp; PBI basic knowledge
 
 
 </li>
 </ul>
 Differentiating Competencies Required
 
 
 <ul>
 <li>
 Towering strength in O2C processes, ways of working, and systems
 </li>
 <li>
 Strong reporting analytical skills
 </li>
 <li>
 Leans Six Sigma &amp; Process Improvement awareness
 </li>
 <li>
 Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
 </li>
 <li>
 Be flexible, organized and able to handle competing priorities
 </li>
 <li>
 Organization effectiveness
 </li>
 </ul>
</div>

Order Management Analyst

Explore 143+ Direct sales consultant in Cairo Egypt this April. Find roles across top companies and apply now to boost your career.