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director of hotel

Sheraton Grand Hotel, Dubai

<div>
 
 
 POSITION PURPOSE
 
 
 
 Functions as the strategic business leader of property operations and acts as Hotel Manager in his/her absence. Areas of responsibility include Front Office,Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Engineering/Maintenance, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand&rsquo;s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and property employees and provides a return on investment.
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 
 
 Managing Profitability and Departmental Budgets
 
 
 
 &bull; Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
 
 
 &bull; Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
 
 
 &bull; Reviews financial reports and statements to determine how Operations is performing against budget
 
 
 &bull; Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
 
 
 &bull; Works with direct reports to determine areas of concern and establishing ways to improve the departments&rsquo; financial performance.
 
 
 &bull; Strives to maintain profit margins without compromising guest or employee satisfaction.
 
 
 &bull; Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
 
 
 &bull; Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses
 
 
 &bull; Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
 
 
 &bull; Develops an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.
 
 
 &bull; Makes and executes key decisions to keep property moving forward towards achievement of goals.
 
 
 
 
 
 
 Managing Property Operations
 
 
 
 &bull; Strives to improve service performance.
 
 
 &bull; Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
 
 
 &bull; Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
 
 
 &bull; Ensures core elements of the service strategy are in place to produce the desired results.
 
 
 &bull; Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
 
 
 
 
 
 
 Leading Property Operations Teams
 
 
 
 &bull; Establishes a vision for product and service delivery on property.
 
 
 &bull; Champions the brand&rsquo;s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
 
 
 &bull; Ensures employees are treated fairly and equitably.
 
 
 
 
 
 
 Managing and Conducting Human Resources Activities
 
 
 
 &bull; Observes service behaviors of employees and providing feedback to individuals and/or managers.
 
 
 &bull; Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
 
 
 &bull; Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
 
 
 &bull; Utilizes an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
 
 
 &bull; Stays knowledgeable of leadership talent in the property.
 
 
 &bull; Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
 
 
 
 
 
 
 CORE COMPETENCY REQUIREMENTS
 
 
 
 
 
 
 
 Builds Personal Effectiveness
 
 
 <ul>
 <li>
 Acts with Integrity
 </li>
 <li>
 Communicates Effectively
 </li>
 <li>
 Exhibits Self-Confidence
 </li>
 <li>
 Makes Effective Decisions
 </li>
 </ul>
 
 
 Builds Team Effectiveness
 
 
 <ul>
 <li>
 Builds Relationships
 </li>
 <li>
 Facilitates Open Communication
 </li>
 <li>
 Fosters Teamwork
 </li>
 <li>
 Supports Team Diversity
 </li>
 </ul>
 
 
 Develops People
 
 
 <ul>
 <li>
 Attracts, Develops &amp; Retains Talent
 </li>
 <li>
 Inspires Trust
 </li>
 <li>
 Leads By Example
 </li>
 <li>
 Leads Learning in the Organization
 </li>
 </ul>
 
 
 Builds Competitive Advantage
 
 
 <ul>
 <li>
 Creates Strategic Focus
 </li>
 <li>
 Demonstrates Financial Acumen
 </li>
 <li>
 Drives Business Results
 </li>
 <li>
 Fosters Customer Focus
 </li>
 </ul>
 
 
 Creates a High Performance Culture
 
 
 <ul>
 <li>
 Demonstrates Functional Excellence
 </li>
 <li>
 Executes Effectively
 </li>
 <li>
 Motivates &amp; Inspires Others
 </li>
 <li>
 Takes Ownership
 </li>
 </ul>
 
 
 Drives Change &amp; Innovation
 
 
 <ul>
 <li>
 Builds Support for Change
 </li>
 <li>
 Drives Continuous Improvement
 </li>
 <li>
 Identifies &amp; Applies Best Practices
 </li>
 </ul>
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 
 <ul>
 <li>
 Strong effective communicator with PR attitude and skills
 </li>
 <li>
 Ability to build rapport with Executive Committee, General Manager(s) and Area Executives
 </li>
 <li>
 Sales and Marketing background
 </li>
 <li>
 Strong professional personality
 </li>
 <li>
 Constructively manage all stakeholders and break barriers
 </li>
 <li>
 Ability to build and lead effective and successful teams
 </li>
 <li>
 Analytical thinker combined with skills of thinking outside the box
 </li>
 <li>
 Ability to effectively use technology such as Internet and software
 </li>
 <li>
 Withstanding pressure without it having effect on efficiency or quality
 </li>
 <li>
 Open to change and ability to create and drive change
 </li>
 <li>
 Ability to deal with ambiguity and a changing environment
 </li>
 <li>
 Proven record of driving and delivering Financial Results
 </li>
 <li>
 Complete understanding of the importance of the Voice of the Customer
 </li>
 <li>
 Fluent written and spoken business English
 </li>
 <li>
 Business and industry experience at the strategic and tactical level
 </li>
 <li>
 Experience leading major initiatives
 </li>
 <li>
 Experience leading cross-functional teams
 </li>
 <li>
 Experience managing large-scale projects Strong analytical and diagnostic skills
 </li>
 <li>
 Financial management
 </li>
 <li>
 Ability to breakdown cultural barriers
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 
 We do expect that you do have the experiences/ behaviors below.
 
 <ul>
 <li>
 Proven track record of achieving results and managing teams. If coming from hospitality management, appropriate level would be Commercial Executive Committee Member.
 </li>
 <li>
 Should have worked in 2 or 3 different locations outside of your home culture for multi-cultural awareness;
 </li>
 <li>
 Thrive on achieving guest satisfaction and owning the guest;
 </li>
 <li>
 Show a high level of emotional intelligence to adapt to various cultural settings and situations;
 </li>
 <li>
 Exhibit entrepreneurial leadership, drive for maximizing returns to all stakeholders;
 </li>
 <li>
 Consider every situation as a marketing opportunity to showcase the hotel products and services;
 </li>
 <li>
 Have a hobby which translates into work-life balance;
 </li>
 <li>
 Have the ability to be proactive and reactive to anticipate to sudden changes;
 </li>
 <li>
 Have a passion for new trends and relate this to practical business application;
 </li>
 <li>
 Critically analyze situations and provide balanced outcomes;
 </li>
 <li>
 Communicate effectively and at all levels assertively;
 </li>
 <li>
 Play as a team and put the efforts of the team members before your own;
 </li>
 <li>
 Showcase motivation and self-development through various steps in one&rsquo;s career e.g. education, projects undertaken, part of a mentorship program, etc.;
 </li>
 <li>
 Celebrate success within the team;
 </li>
 <li>
 Thrive on mentoring high potential team members to achieve better results;
 </li>
 <li>
 Build lasting and fruitful relationships with both internal and external customers;
 </li>
 <li>
 Immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Consistently display ambassadorship in relation to Marriott Hotels and SRG Hospitality.
 </li>
 <li>
 Have the ability to negotiate effectively for satisfaction of both parties;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 EDUCATION
 
 
 
 Bachelor&rsquo;s Degree or equivalent education/experience required.
 
 
 
 PSYCHICAL CONDITIONS REQUIRED FOR YOUR ROLE
 
 
 
 This job often requires sitting behind a computer for extended periods of time;
 
 
 This job often requires standing or walking for extended periods of time;
 
 
 This job requires operating computers and computerized equipment.
 
 
 
 
 
 
 EMPLOYMENT CONDITIONS
 
 
 
 This job may require you to work on holidays and/ or weekends;
 
 
 This job may require you to work a shift other than a day shift, including first, second, and swing or overnight shift;
 
 
 This job often requires extended hours beyond a typical work week;
 
 
 This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
 
 
 Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely;
 
 
 Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.
 
</div>

Director of Rooms

NSAS Tourism LLC

Job Title: Hotel Sales &amp; Operations ExecutiveLocation: UAE (Dubai)Company: NSAS TOURISMJob Summary:The Hotel Sales &amp; Operations Executive will be responsible for generating sales across all hotel properties, maintaining strong client relationships, and managing hotel operations including reservations, confirmations, and coordination with partners. This is a hybrid role requiring a proactive salesperson with operational expertise.Key Responsibilities:Qualifications &amp; Skills:&middot; Proven experience in hotel B2B sales is highly preferred.&middot; Strong understanding of hotel operations and booking processes.&middot; Excellent communication, negotiation, and interpersonal skills.&middot; Ability to work independently and manage multiple clients and tasks.&middot; Experience with hotel booking systems&middot; Fluent in English / Arabic&middot; 3 to 5 years of expereince in the fieldSales &amp; Business Development&middot; Identify and develop new hotel clients, including travel agencies, corporates, and tour operators, both locally and internationally.&middot; Promote hotel products and services, negotiate rates, and close sales deals to meet revenue targets.&middot; Build and maintain strong relationships with existing clients to ensure repeat business.&middot; Conduct market research and competitor analysis to identify growth opportunities.Operations &amp; Booking Management&middot; Handle hotel bookings and reservations efficiently on a b2b system&middot; Coordinate with hotels to confirm room availability, rates, and special requests.&middot; Manage client inquiries and resolve operational issues promptly.&middot; Ensure accuracy in booking data, confirmations, and invoicing.Job Type: Full-time

Hotel Sales & Operations Executive

Merex Investment Group

About Jumeirah Beach Hotel:
Jumeirah Beach Hotel is Jumeirah s founding property, characterised by its wave-like design, set along one of Dubai s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children s facilities, complemented by a diverse selection of award-winning dining experiences. 
About The Job 
 An exciting opportunity has arisen for a Marketing Executive to join Jumeirah Beach Hotel. 
<ul>
 <li>Support marketing strategy execution and daily operations alongside the Manager/Assistant Manager.</li>
 <li>Ensure brand consistency across all communications and assist in developing visual brand assets.</li>
 <li>Create and manage content across platforms, support media shoots, and maintain the hotel s image library.</li>
 <li>Assist in executing PR plans, managing media relations, coordinating events, and reporting on PR activities.</li>
 <li>Drive social media, digital marketing, and strategic partnerships to strengthen brand visibility and engagement.br&gt;
 br&gt;
 </li>
</ul>
About The Benefits br&gt;
 br&gt;
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Executive - Marketing - Jumeirah Beach Hotel

Karachistartups

Commis - Chef Job in Dubai Job Description Job Summary: Enthusiastic Commis Chefs are needed for our culinary staff. Through food service, the Commis Chef will aid lead chefs in providing visitors with a fantastic dining experience, prepare meals, and set up menu items in the kitchen. Key duties for the Commis Chef are cooking, serving dishes, and helping to get uncooked ingredients ready. While working in assigned regions, they will maintain their workspace clean and adhere to health and safety rules, therefore assisting the kitchen staff during hectic times. Work in the hotel's primary kitchen with professional cooks in a hectic setting where teamwork, meticulousness, and a love of food are top priority. Growth Opportunities: You will be supported toward your growth so you can advance into Demi Chef de Partie and Chef with training and assistance. Partie roles to help you gain more knowledge for your future. Required Abilities in Action: As a Commis Chef, we expect you have important practical talents including knife skills, basic cooking skills, and food time management, safety, and capacity to follow instructions precisely. Work-Life Balance & Culture: We offer welcoming and helpful kitchen surroundings as well as areas for creativity, and teamwork; Staff are all valued in all of our profile locations. How to Apply: Send your CV towith the subject line "Application - Commis". About Us: ECOS Dubai Hotel, part of HMH Hotel Group, is known for its exceptional dining experiences. Our culinary team takes pride in blending creativity with international cuisine standards.

ECOS Dubai Hotel

Kerzner International

A luxury resort company in Dubai is seeking a Cluster Commercial Director to lead commercial strategies for their properties. The ideal candidate should have 5-10 years of experience in a luxury environment, expertise in revenue optimization, and strong knowledge of the Dubai luxury travel market. This role combines leadership, strategic planning, and partnership development to drive profitability and enhance brand positioning.

Dubai Luxury Resort Commercial Director

Marriott International

<div>Additional Information 
Job Number25175871 
Job CategorySales &amp; Marketing 
LocationThe St. Regis Downtown Dubai, Marasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Developing &amp; Executing Sales Strategies
<ul><li>Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.</li></ul>
<ul><li>Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.</li></ul>
<ul><li>Assists with the development and implementation of promotions, both internal and external.</li></ul> 
Maximizing Revenue
<ul><li>Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).</li></ul>
<ul><li>Recommends booking goals for sales team members.</li></ul> 
Managing Sales Activities
<ul><li>Monitors all day to day activities of direct reports.</li></ul>
<ul><li>Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.</li></ul>
<ul><li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul> 
Analyzing &amp; Reporting on Sales and Financial Data
<ul><li>Analyzes market information by using sales systems and implements strategy to achieve property&rsquo;s financial room and catering goals.</li></ul>
<ul><li>Assists Revenue Management with completing accurate six period projections.</li></ul>
<ul><li>Reviews sales and catering guest satisfaction results to identify areas of improvement.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.</li></ul>
<ul><li>Executes and supports the company&rsquo;s Customer Service Standards and property&rsquo;s Brand Standards.</li></ul>
<ul><li>Participates in and practices daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li></ul> 
Building Successful Relationships
<ul><li>Develops and manages relationships with key stakeholders, both internal and external.</li></ul>
<ul><li>Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.</li></ul>
<ul><li>Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.</li></ul>
<ul><li>Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.</li></ul>
<ul><li>Utilizes all available on the job training tools for employees.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Director of Sales - The St. Regis Downtown Dubai

Kempinski Hotel

<div> Ensure the yearly sales budget is achieved and surpassed by assisting to and cooperating with the Director of Sales. </div> <ul> <li> Assist the Director of Sales in the Management of the Sales Team especially in the absence of the Director of Sales and occasionally the Commercial Director.</li> <li> Attend internal Meetings and Conference Calls, and Client Appointments and Client Events in the absence primarily of the Director of Sales but also the Commercial Director.</li> <li> Responsible for key account management on an assigned account (base or geographic area), ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.</li> <li> Responsible for prospecting new accounts.</li> <li> Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets.</li> <li> Conduct site inspections.</li> <li> Adhere to the Corporate SOP s.</li> <li> Follow up of tentative bookings in the assigned markets.</li> <li> Detailed knowledge of competitor set.</li> <li> Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.</li> <li> Responsible for timely contracting from the client base responsible for.</li> <li> SMART contracting to ensure optimum yielding during annual rate negotiations.</li> <li> Attend trade shows, sales blitz, workshops, etc. in the assigned markets.</li> <li> Assist the Director of Sales / Commercial Director in defining an annual sales action plan and execute set actions accordingly.</li> <li> Assist the Director of Sales / Commercial Director with the preparation of the annual budget by providing statistics and forecasts of account productions.</li> <li> Execute sales actions within set cost budget structure.</li> <li> Cross Sell other Kempinski Hotels. </li> <li> Aim to achieve the Company Sales Vision.</li> <li> Document all sales actions in SFA (S&amp;C).</li> <li> Update OPERA contact database at all times.</li> <li> Understand, and follow the Company Sales Vision.</li> <li> Participation in Duty Manager rota.</li> <li> Understand and strictly adhere to the Rules &amp; Regulations established in the Employees Handbook and the Hotel s policy on Fire, Hygiene, Health &amp; Safety.</li> <li> Ensure that all potential and real hazards are reported and rectified immediately.</li> <li> Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. </li> </ul> <div> </div>

Asssistant Director of Sales - Leisure

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