front desk receptionist

front office manager

director of food & beverage Jobs in Dubai

director of food & beverage

director, human resources

executive - hr & admin

director of spa and guest experience

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26094272<br>
<b>Job Category</b>Procurement, Purchasing, and Quality Assurance<br>
<b>Location</b>Marasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<p></p><div><div><p><b>JOB SUMMARY</b></p><p><br>
</p><p>Implements quality assurance processes and verifies training and development activities are strategically linked to the company&rsquo;s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
<p>OR</p>
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul><p><br>
</p><p><b>Essential Experience</b></p>
<ul><li>Experience and/or knowledge of hotel business.</li></ul>
<ul><li>Ability to understand quality management practices and teaches to others.</li></ul>
<ul><li>Ability to understand data collection methods.</li></ul>
<ul><li>Knowledge of budget preparation and the control of costs.</li></ul>
<ul><li>Working knowledge of statistical measurement tools.</li></ul>
<ul><li>Effective presentation skills.</li></ul>
<ul><li>Detail orientation and analytical</li></ul>
<p><b>Desirable Experience</b></p>
<ul><li>Operations background &ndash; depending on hotel facilities, a rooms or f&amp;b background may be preferred</li></ul>
<ul><li>Previous training in guest relations.</li></ul>
<ul><li>Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.</li></ul>
<ul><li>Experience/trained in Six Sigma or TQM</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Managing Quality Assurance Goals</b></p>
<ul><li>Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.</li></ul>
<ul><li>Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.</li></ul>
<ul><li>Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.</li></ul>
<ul><li>Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.</li></ul>
<ul><li>Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.</li></ul>
<ul><li>Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.</li></ul>
<ul><li>Immerses in operations to better understand issues/defects faced on the ground.</li></ul>
<ul><li>Drives several initiatives for business standard audits and guestvoice.</li></ul>
<ul><li>Conducts monthly audit to verify compliance with company and brand standards.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Directs property quality efforts to address critical customer requirements.</li></ul>
<ul><li>Completes other reasonable duties as requested by leadership.</li></ul><p><br>
</p><p><b>Executing Quality Training Programs</b></p>
<ul><li>Partners with Learning &amp; Development (L&amp;D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.</li></ul>
<ul><li>Develops specific training designed to improve service performance.</li></ul>
<ul><li>Drives brand values and philosophy in all training and development activities.</li></ul>
<ul><li>Partners with L&amp;D team to verify transfer of learning in the hotel/classroom takes place.</li></ul>
<ul><li>Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.</li></ul>
<ul><li>Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.</li></ul><p><br>
</p><p><b>Managing Quality Tools</b></p>
<ul><li>Verifies that management practices at all levels are aligned with quality tools.</li></ul>
<ul><li>Verifies the tools for continuous improvements are in place and being utilized.</li></ul>
<ul><li>Uses data collection methods to identify, compile, display, track, and analyze defect trends.</li></ul><p><br>
</p><p><b>Managing the Guest Experience</b></p>
<ul><li>Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.</li></ul>
<ul><li>Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Director of Quality and Training - The St. Regis Downtown Dubai

Four Seasons

<div></div><div><div><div><div>Job ID: REQ10388343</div></div><div><div>
Four Seasons Dubai at Jumeirah Beach</div></div><div><div>
Location: Dubai, Dubai, United Arab Emirates</div></div><div><div>
widget: Full time</div></div></div></div><div></div>
<br><div><p><b>About Four Seasons:</b></p><p>
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><p></p><p><b>
About the location:</b></p>
The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms &ndash; including 49 suites &ndash; subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.<p></p><p><b>
About the role</b></p><p></p><p>
The <b>Senior Director of Revenue Management</b> leads the overall revenue strategy for the two properties <b>- Four Seasons Resort Dubai at Jumeirah Beach</b> and <b>Four Seasons Hotel Dubai International Financial Centre</b>.</p><p></p><p>
As a key member of the Hotels Leadership Team, this role is responsible for maximizing revenue across all segments and distribution channels while ensuring alignment between Revenue Management, Sales, Marketing, Reservations, and Operations.</p><p></p><p>
We are looking for a commercially minded strategist who understands the luxury traveller, market dynamics, guest booking behaviour and distribution landscape; brings strong pricing, segmentation, forecasting and total revenue management capability; and can influence senior stakeholders through trusted relationships, clear communication and compelling data-led recommendations, while maintaining the highest standards of excellence in line with Four Seasons values and The Golden Rule.</p><p></p><p>
Our ideal Senior Director of Revenue Management candidate will have:</p><ul><li>
Excellent leadership and communication skills, with the ability to align diverse stakeholders across Commercial, Finance, Operations, Sales, Marketing and Reservations around a clear revenue strategy and shared business priorities.</li><li>
Previous Director of Revenue Management experience within a luxury hotel environment, ideally with responsibility for a cluster or two or more properties, and a strong track record of translating business analytics into clear commercial strategy and measurable revenue performance and leading the team.</li></ul><p></p><h2 class="jobSectionHeader"><b>
What you will do</b></h2><ul><li>
Develop, communicate and implement revenue strategies designed to maximize profit through optimization of pricing, market segmentation, channel segmentation and room type performance for two properties.</li><li>
Integrate guest behavior insights, including personas, booking behaviors and preferences, into commercial revenue strategies to optimize both guest experience and revenue performance.</li><li>
Monitor channel acquisition costs, contribution margins, and profitability metrics to inform pricing, distribution, and promotions for two properties.</li><li>
Own inventory, pricing, rate parity, and positioning in all distribution channels, including Branded Web, 3rd Party Sites, Worldwide Reservation Office (WRO), and Global Distribution System (GDS) for two properties.</li><li>
Monitor and analyze performance of key metrics to uncover actionable data insights.</li><li>
Lead and facilitate Revenue Strategy Meetings, presenting key data insights with strategic and tactical recommendations.</li><li>
Lead annual budget planning processes and contribute to property commercial plan.</li><li>
Lead weekly forecast meetings, incorporating macroeconomic data to assess demand risk and ensuring alignment with market conditions, events and trends.</li><li>
Contribute guidance and recommendations to hotel digital marketing and communications teams, agencies, and vendors on campaigns.</li><li>
Collaborate with Sales team to set goals aligned with property strategy, provide strategic direction for Group Sales strategy and guidance for Corporate Negotiated RFPs.</li><li>
Enable cross-functional alignment to Commercial Strategy among Finance and Operations including upsell/premium room sales strategy.</li><li>
Provide guidance and support for Total Revenue Optimization across Rooms, F&amp;B, SPA, M&amp;E and Ancillary revenue streams.</li></ul><p></p><h2 class="jobSectionHeader"><b>
What you bring</b></h2><ul><li>
University degree in Business Administration, Finance, Accounting, Hotel Management, Marketing or a related field.</li><li>
Director of Revenue Management experience in a luxury hotel, resort or cluster environment, with proven ability to balance the priorities and performance expectations of multiple properties.</li><li>
Strong commercial acumen with a proven track record of driving revenue growth, profit optimization, market share performance and successful budget delivery.</li><li>
Advanced analytical capability, with the ability to interpret market trends, macroeconomic indicators, channel performance, contribution margins and guest behavior insights into actionable strategy.</li><li>
Excellent oral and written communication skills, with the ability to tell a clear story with data and influence senior stakeholders across Commercial, Finance, Operations, Sales, Marketing and Reservations.</li><li>
Demonstrated ability to lead the Revenue function while managing multiple deadlines in a fast-paced environment, with the ability to work independently with minimal supervision.</li><li>
Demonstrated ability to identify, coach and develop talent with aptitude and interest in a Revenue Management career.</li><li>
Strong understanding of luxury hospitality, brand standards and guest expectations, with the ability to integrate brand strategy with local market initiatives. Ability to be a culture carrier, ensuring a strong Revenue Management culture is maintained throughout the organization.</li><li>
Proficiency in English language, additional language is a plus.</li><li>
Expert knowledge of revenue management systems, PMS, benchmarking and business intelligence tools; experience with IDeaS G3 RMS, IDeaS RevPlan, Opera PMS, STR, TravelClick, Lighthouse, PowerBI and advanced Excel is preferred.</li></ul><p></p><h2 class="jobSectionHeader"><b>
What we offer</b></h2><ul><li>
Work Authorization</li><li>
Competitive tax-free salary</li><li>
Annual Incentive Plan</li><li>
Housing allowance</li><li>
Medical and life insurance</li><li>
Paid annual leave</li><li>
Paid home leave ticket</li><li>
End of service gratuity</li><li>
Excellent training and development opportunities</li><li>
Complimentary accommodation at other Four Seasons hotels and resorts, based on tenure with the company</li><li>
Complimentary dry cleaning for employee uniforms</li><li>
Complimentary employee meals</li><li>
And more...</li></ul></div><p></p>

Senior Director of Revenue Management

TALENTMATE

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  About Jumeirah &amp; the Hotel
  <br/>
  <br/>
 </strong>
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 26 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 <br/>
 <br/>
 Jumeirah Zabeel Saray is a luxurious beachside resort located on the West Crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of the Ottoman Era and features hand-painted finishings, artworks and stunning murals influenced by the Golden Age of the Ottoman Empire. The resort features 405 rooms and suites, 38 Royal Villas, and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. Amenities include Sinbad&rsquo;s Kids Club with a splash park, the entertainment venue Zabeel Theatre, motorised and non-motorised water sports by the pristine private beach, and a curated selection of eleven distinct restaurants &amp; lounges, offering a myriad of culinary experiences.
 <br/>
 <br/>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 An opportunity has arisen for an
 <strong>
  Assistant Manager
 </strong>
 to join the
 <strong>
  Marketing
 </strong>
 team at
 <strong>
  Jumeirah Zabeel Saray.
 </strong>
 The main duties and responsibilities of this role:
 <br/>
 <br/>
 <ul>
  <li>
   Drive visibility, positioning, and storytelling for Jumeirah Zabeel Saray&rsquo;s Food &amp; Beverage outlets and Talise Ottoman Spa by curating and executing seasonal campaigns to boost brand recognition, guest engagement, and revenue across digital, print, and on-property channels.
  </li>
  <li>
   Collaborate closely with the Director of Marketing to implement short- and long-term resort strategies, multi-channel marketing initiatives, and integrated campaigns aligned with annual revenue goals to increase footfall from both external and in-house guests.
  </li>
  <li>
   Oversee F&amp;B and Wellness online marketing plans in partnership with agencies, including SEM, SEO, EDM, social media, digital campaigns, and PR; monitor campaign performance, manage budgets, and recommend optimizations.
  </li>
  <li>
   Lead influencer engagement, media collaborations, and partnerships to maintain continuous visibility of F&amp;B and spa offerings in Dubai&rsquo;s competitive market.
  </li>
  <li>
   Manage CRM updates and monthly e-communications, ensure campaigns align with brand standards, budgets, and deadlines, and communicate project objectives and timelines to operations teams.
  </li>
  <li>
   Coordinate content creation (photoshoots, videos), community management of social media, marketing and community events, agency/supplier relationships, competitor reviews, and identify collaborative opportunities for key seasonal campaigns and pop-up concepts.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The ideal candidate will have 3-5 years of experience working with luxury brands or in hospitality, specializing in F&amp;B and Wellness marketing, along with a professional qualification such as a Certificate, Diploma, Bachelor&rsquo;s, or Professional Degree in Marketing, Advertising, or Media; a Chartered Institute of Marketing qualification is desirable.
  </li>
  <li>
   They must possess strong skills in traditional, digital, and content marketing, including social media expertise, proficiency in the full Microsoft Office suite (especially Excel and PowerPoint), as well as experience with graphic design and data analytics tools.
  </li>
  <li>
   A thorough understanding of current F&amp;B and Wellness industry trends is essential, coupled with strong analytical skills to conduct competitor research, assess SWOTs of outlets, and make data-driven marketing decisions.
  </li>
  <li>
   Excellent spoken and written business English is required, and any additional language skills will be considered an advantage, alongside strong communication abilities across various platforms and stakeholder levels.
  </li>
  <li>
   The candidate should demonstrate strong project and event management capabilities, with the ability to handle multiple marketing campaigns and initiatives efficiently under tight deadlines while maintaining high standards of quality.
  </li>
  <li>
   We seek a dynamic, confident, and highly enthusiastic individual with excellent time management, negotiation, and stakeholder management skills, who is a positive team player with strong personal drive to succeed and deliver outstanding results.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Benefits
  <br/>
  <br/>
 </strong>
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
 <br/>
 <br/>
 Job Details
 <br/>
 <br/>
 Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.jumeirah.com Job Function: Marketing Company Industry/
 <br/>
 <br/>
 Sector: Other
 <br/>
 <br/>
 What We Offer
 <br/>
 <br/>
 <strong>
  About The Company
  <br/>
  <br/>
 </strong>
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 <br/>
 <br/>
 Report
 <br/>
 <br/>
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>


Assistant Manager - Marketing FandB - Jumeirah Zabeel Saray

Fairmont

<div><b>Company Description</b><p><br>
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club.</p><b><br>
Job Description</b><br>
<ul><li>
Greets guests and presents them with the menu.</li><li>
Informs guests about the special items for the day and menu changes if any.</li><li>
Suggest food and beverages to the guest and also try to upsell.</li><li>
Take food and beverage orders from the guest on the order taking pads</li><li>
Obtaining revenues, issuing receipts, accepting payments, returning the change.</li><li>
Performing basic cleaning tasks as needed or directed by supervisor.</li><li>
Filling in for absent staff as needed in any of the F&amp;B department within the hotel.</li><li>
Punch in the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.</li><li>
Communicate to the guest and provide assistance with their queries.</li><li>
Work as a team to get all the job tasks completed in any given time.</li><li>
Observes guests and ensure their satisfaction with the food and service.</li><li>
Promptly respond to the guest with any additional request.</li><li>
Taking guest feedback and encouraging guest to share their feedback on our social media platform e.g. Trip advisor, Trust you etc.</li><li>
Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.</li><li>
Properly open and pour wine at the tableside.</li><li>
Adhere to grooming and appearance standards consistently.</li><li>
Understands and can communicate products and services available at the resort.</li><li>
Must have some familiarity with basic cooking knowledge.</li><li>
Help other areas of the restaurant such as answering telephones and completing financial transactions.</li><li>
Print closing report and drop the cash with the front office / accounts department.</li><li>
Tally the Credit Card settlements for the day with the batch closing report from EDC machine.</li><li>
Close the shift on the POS terminal.</li><li>
Other tasks that are assigned</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Excellent communication skills in English, both written and verbal</li><li>
Trustworthy with attention to detail and high levels of accuracy in their work</li><li>
Pro-active and energetic with a positive 'can do' attitude</li><li>
Ability to multi-task with prioritization skills</li><li>
Knowledge of the products/items selling in the outlet</li><li>
Proficient in the use of Micros</li></ul></div>

Waiter/Waitress

Hilton

<div><p>The Director of Front Office oversees all operational aspects of the Front Office Department, including Front Desk, Concierge, Personal Concierge and Personal Assistant services. This role ensures a seamless guest experience that aligns with the Forbes Travel Guide Five-Star standards. Reporting directly to the Director of Operations, the role is responsible for the smooth operation of the entire Front Office department, maintaining luxury guest experiences and inspiring a highly skilled team to deliver refined, personalized, and memorable services. With a strong emphasis on the guest journey and luxury service, the Director of Front Office ensures that every detail contributes to establishing the Front Office as a sanctuary of excellence within the hotel.</p></div>
<br><div><p><b>What will I be doing?
</b><br>
As a Director of Front Office, you are responsible for overseeing all Front Office operations and leading the department to deliver an exceptional and personalized guest experience in line with brand standards, Forbes Travel Guide requirements, and luxury hospitality expectations. You will also be accountable for achieving revenue objectives, managing guest feedback, and driving continuous service excellence. Your key responsibilities include, but are not limited to, the following:
</p><p><b>Operational Responsibilities
</b></p><ul><li>Oversee the day-to-day operations of the Front Office department, including Front Desk, Concierge, Personal Concierge, Personal Assistant services, guest journey management, valet services, and traffic movement, ensuring seamless, elevated service delivery at all times.
</li><li>Lead and manage Front Office systems, including OnQ, ensuring accuracy of check-in and check-out processes, reporting, KPIs, and monitoring daily arrival and departure movements.
</li><li>Manage Synergy and Kipsu platforms, ensuring all processes are followed in accordance with brand and company standards.
</li><li>Oversee all financial and transactional activities within the Front Office, ensuring compliance with internal controls and audit requirements.
</li><li>Ensure all administrative duties are completed daily, weekly, and monthly in line with company standards.
</li><li>Manage room allocations in accordance with guest preferences, profiles, and arrival times to maximize satisfaction and loyalty.
</li><li>Coordinate closely with Housekeeping and other operational departments to ensure smooth arrivals, departures, and room readiness.
</li><li>Drive performance against established targets, including Hilton Honors enrollments, upselling initiatives, and guest engagement metrics.
</li><li>Ensure guest arrival and departure experiences are consistently in line with Forbes Travel Guide standards.
</li>Ensure clear, effective, and consistent communication between team members and leadership to support operational alignment and engagement.<br>
<li>
<br>
</li></ul><p><b>People &amp; Leadership
</b></p><ul><li>Inspire and motivate the team to consistently deliver exceptional service and the highest standards of hospitality.
</li><li>Recognize and reward strong performance by managing a team member recognition program in line with company expectations.
</li><li>Recruit Front Office team members and leaders in accordance with company policies and statutory requirements.
</li><li>Proactively address underperformance through coaching and discussions, and where necessary, initiate formal disciplinary procedures in line with HR policies.
</li><li>Ensure vacation planning is completed, regularly updated, and aligned with operational and business requirements.
</li><li>Support succession planning by setting clear KPIs, maintaining training calendars, overseeing appraisals, and providing ongoing feedback and coaching.
</li>Ensure all Front Office team members consistently maintain a neat, clean, and well-groomed appearance in accordance with brand standards.<br>
<li>
</li></ul><p><br>
<b>Financial Responsibilities
</b></p><ul><li>Manage the Front Office departmental financial targets and P&amp;L, including upselling forecasts and accruals.
</li><li>Monitor and control departmental expenses to ensure alignment with approved budgets.
</li>Oversee all financial transactions, risk management, and audit requirements, ensuring full compliance with company policies and controls.<br>
<li>
</li></ul><p><br>
<b>Commercial Responsibilities
</b></p><ul><li>Manage all incremental revenue through effective guidance and coaching on room and breakfast upselling strategies.
</li><li>Ensure the consistent promotion and recommendation of hotel facilities and services to maximize overall hotel revenue.</li></ul></div>
<br><div><p><b>What are we looking for?
</b></p><p>The Director of Front Office for the Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the below skills and characteristics:
</p><ul><li>Previous experience as Director of Front Office in a luxury hotel brand
</li><li>Strong leadership and communication skills with a passion for delivering exceptional guest service.
</li><li>Exceptional professional presence, supported by impeccable grooming standards
</li><li>Excellent people management skills
</li><li>Solid knowledge of Forbes Standards
</li><li>Flexibility to respond to a range of different work situations.
</li><li>Solid track record in maximizing guest satisfaction scores
</li><li>Strong knowledge of the local UAE market
</li>Proficiency with computers and computer programs, including Microsoft Word, PowerPoint<br>
<li>
</li></ul><p><br>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
</p><ul><li>Experience working with Forbes Standards
</li><li>Previous experience in UAE
</li>Relevant qualifications and educational background<br>
<li>
<br>
</li></ul><p><b>What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?
</b></p><p>Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</p></div><p></p>
<br><div><div><div><b>Join an Award-Winning Workplace Culture
</b><br>
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Director of Front Office at Waldorf Astoria Dubai International Financial Centre

Mandarin Oriental

<div>
 Mandarin Oriental Downtown, Dubai is looking for a Waiter/ess to join our Banquet team.
 <br/>
 <br/>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 <br/>
 <br/>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 <br/>
 <br/>
 Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel&rsquo;s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline. The hotel&rsquo;s dining portfolio includes Y&ugrave; &amp; M&igrave;, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavyllon Dubai by Yannick All&eacute;no, and a street-level urban eatery. Additional features include a rooftop helipad, a two-storey spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027.
 <br/>
 <br/>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 Based at the Mandarin Oriental Downtown, Dubai within the Banquet Department in Dubai, the Waiter/ess is responsible to oversee and be personally involved in all operational aspects of a particular shift in order to assure all service steps are followed and to guarantee every single guest is delighted. Banquet Waiter reports to Banquet Supervisor.
 <br/>
 <br/>
 <strong>
  As a Waiter/ess, you will be responsible for the following duties:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver exceptional banquet service by understanding guest needs, providing courteous and efficient service, ensuring guest satisfaction from arrival to departure, and creating memorable &ldquo;WOW&rdquo; moments.
  </li>
  <li>
   Maintain thorough knowledge of banquet operations, food and beverage offerings, products, services, and POS systems to accurately assist guests and process orders.
  </li>
  <li>
   Prepare and maintain service areas by completing mise en place, cleaning duties, polishing equipment, and ensuring all outlet equipment and utensils are handled and stored correctly.
  </li>
  <li>
   Support revenue generation by proactively upselling products and services and accurately performing billing and cashiering tasks in line with hotel policies.
  </li>
  <li>
   Ensure operational excellence by presenting dishes according to hotel standards, managing stock and supplies, and communicating guest preferences, special requests, or allergies to relevant teams.
  </li>
  <li>
   Work collaboratively with colleagues and management, support other outlets when required, maintain effective communication, and contribute positively as a proactive team player.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  As a Waiter/ess, We Expect From You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School qualification is preferred, with a Degree or Higher National Diploma in Hospitality, Hotel Management, or Business Management considered an advantage.
  </li>
  <li>
   Minimum 2 years of experience as a server is required, ideally within banqueting, high-volume restaurants, or luxury hotel environments.
  </li>
  <li>
   Strong knowledge of Food and Beverage service is essential, including an understanding of service standards and guest expectations.
  </li>
  <li>
   Ability to identify guest needs and consistently deliver exceptional customer service and memorable guest experiences.
  </li>
  <li>
   Capable of working long hours in a fast-paced environment while maintaining a strong focus on operational excellence and service quality.
  </li>
  <li>
   Familiarity with restaurant POS systems, cashiering procedures, service flow management, multitasking, and basic MS Office computer skills is preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our commitment to you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  </li>
  <li>
   MOstay. When you work as hard as our colleagues do, taking time off is important. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  </li>
  <li>
   Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  </li>
  <li>
   Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
  </li>
  <li>
   Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We&rsquo;re Fans. Are you?
 </strong>
</div>


Waiter/ess - Banquet

Mandarin Oriental Downtown

<div><div><div><h3 class="jobSectionHeader"><b>Waiter/ess - Banquet</b></h3>
<div><div><ul><li>JR-07041
</li></ul></div><div><ul><li>Food &amp; Beverage
</li></ul></div><div><ul><li>Full time
</li></ul></div><div><ul><li>Permanent
</li><li>Mandarin Oriental Downtown, Dubai
</li></ul></div></div><div><div><p>Add to favourites</p>
</div>View favourites
</div><div><p>Mandarin Oriental Downtown, Dubai is looking for a Waiter/ess to join our Banquet team.
</p><p></p><p>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p></p><p>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p></p><p>Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel&rsquo;s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline. The hotel&rsquo;s dining portfolio includes Y&ugrave; &amp; M&igrave;, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavyllon Dubai by Yannick All&eacute;no, and a street-level urban eatery. Additional features include a rooftop helipad, a two-storey spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027.</p>
<p></p><p><b>About the job</b></p>
<p></p><p>Based at the Mandarin Oriental Downtown, Dubai within the Banquet Department in Dubai, the Waiter/ess is responsible to oversee and be personally involved in all operational aspects of a particular shift in order to assure all service steps are followed and to guarantee every single guest is delighted. Banquet Waiter reports to Banquet Supervisor.</p>
<p></p><p><b>As a Waiter/ess, you will be responsible for the following duties:</b></p>
<ul><li><p>Deliver exceptional banquet service by understanding guest needs, providing courteous and efficient service, ensuring guest satisfaction from arrival to departure, and creating memorable &ldquo;WOW&rdquo; moments.</p>
</li><li><p>Maintain thorough knowledge of banquet operations, food and beverage offerings, products, services, and POS systems to accurately assist guests and process orders.</p>
</li><li><p>Prepare and maintain service areas by completing mise en place, cleaning duties, polishing equipment, and ensuring all outlet equipment and utensils are handled and stored correctly.</p>
</li><li><p>Support revenue generation by proactively upselling products and services and accurately performing billing and cashiering tasks in line with hotel policies.</p>
</li><li><p>Ensure operational excellence by presenting dishes according to hotel standards, managing stock and supplies, and communicating guest preferences, special requests, or allergies to relevant teams.</p>
</li><li><p>Work collaboratively with colleagues and management, support other outlets when required, maintain effective communication, and contribute positively as a proactive team player.</p>
</li></ul><p></p><p><b>As a Waiter/ess, we expect from you:</b></p>
<ul><li><p>High School qualification is preferred, with a Degree or Higher National Diploma in Hospitality, Hotel Management, or Business Management considered an advantage.</p>
</li><li><p>Minimum 2 years of experience as a server is required, ideally within banqueting, high-volume restaurants, or luxury hotel environments.</p>
</li><li><p>Strong knowledge of Food and Beverage service is essential, including an understanding of service standards and guest expectations.</p>
</li><li><p>Ability to identify guest needs and consistently deliver exceptional customer service and memorable guest experiences.</p>
</li><li><p>Capable of working long hours in a fast-paced environment while maintaining a strong focus on operational excellence and service quality.</p>
</li><li><p>Familiarity with restaurant POS systems, cashiering procedures, service flow management, multitasking, and basic MS Office computer skills is preferred.</p>
</li></ul><p></p><p><b>Our commitment to you
</b></p><ul><li><p>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p>
</li><li><p>MOstay. When you work as hard as our colleagues do, taking time off is important. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p>
</li><li><p>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p>
</li><li><p>Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</p>
</li><li><p>Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</p>
</li></ul><p></p><p><b>We&rsquo;re Fans. Are you?</b></p></div></div></div></div>

Explore 951+ Director of spa and guest experience in Dubai this August. Find roles across top companies and apply now to boost your career.

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Waiter/ess - Banquet

Waiter/ess - Banquet