office administrator

document controller

procurement specialist

project coordinator

design manager

document control specialist

Wood

<div>The Role
This is an exciting opportunity for an experienced PMC Senior Administrator for ADNOC in Abu Dhabi.
Our Clients and Projects
Designing the future. Transforming the world
Wood's Oil, Gas &amp; New Energies business is built on a strong legacy of delivering large and complex projects for national and international energy companies across the globe. We have experienced teams, a proven delivery model and a strong reputation.
We are the market-leading provider of integrated and innovative solutions that challenge the status-quo in the oil and gas upstream and midstream, onshore and offshore, gas to liquids and decarbonization and electrification markets. We pride ourselves in steady and predictable delivery, setting our sights on an exciting growth trajectory.
 
Energy security, transition and supply have never been more important. You, our enabling teams, are at the very forefront of transformative projects that are providing sustainable power to generations to come. We are the ones to bring low-carbon concepts to reality.
What we can offer
<ul><li>Meaningful and interesting projects : Delivered to high profile clients across the Energy Sector
</li><li>Commitment to Diversity and Inclusion: We are an organization actively committed to diversity and inclusion across our business
</li><li>Competitive remuneration package: With regular reviews to ensure we are rewarding at the right level in line with the market
</li><li>Medical Insurance: Ensures inpatient, and outpatient medical care is available should you require treatment
</li><li>Group Life and Personal Accident Insurance : The company provides Life Assurance cover
</li><li>End of Service Gratuity : In line with UAE Labor Law, all employees are eligible for an End of Service benefit
</li><li>The Employee Share Plan: Gives you the opportunity to purchase Wood shares and receive a match from the company
</li><li>Long Service Award: Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years&rsquo; service of our employees at 5 year service milestones
</li><li>Commitment to continued professional development : Development plans that are tailored to your individual needs and interests
</li><li>Global connections: Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession
</li><li>Energy Transition Academy: Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems &ndash; delivered by experts in their field
</li></ul>Job Objective
The Senior Document Controller is responsible for managing, controlling, and coordinating all project documentation in accordance with PMC procedures, client standards, and project requirements. This role ensures accurate document flow between contractors, vendors, and the client while maintaining full traceability and compliance.</div>
 <div>Document Control Management
<ul><li>Establish and maintain the document control system in line with PMC and client standards
</li><li>Manage the receipt, logging, distribution, tracking, and filing of all project documents
</li><li>Ensure all documentation is correctly numbered, classified, and archived
</li><li>Maintain up-to-date document registers and trackers (e.g., MDR, transmittals, drawing registers)
</li></ul>Interface &amp; Coordination
<ul><li>Act as the focal point between PMC, EPC contractors, vendors, and client for all document-related matters
</li><li>Ensure timely distribution of drawings, specifications, procedures, and vendor documents
</li><li>Coordinate with engineering, construction, QA/QC, and commissioning teams to ensure document availability
</li></ul>Quality &amp; Compliance
<ul><li>Ensure all documents comply with project document control procedures and naming conventions
</li><li>Perform quality checks on incoming and outgoing documents
</li><li>Maintain version control and ensure only latest revisions are in circulation
</li><li>Support audits by ensuring document traceability and compliance with ISO standard
</li></ul>Site Support
<ul><li>Maintain and control site copies of approved drawings and documents
</li><li>Ensure superseded documents are removed from circulation
</li><li>Support construction and commissioning teams with timely document retrieval
</li><li>Manage redline markups and ensure proper incorporation into as-built documentation
</li></ul>Systems &amp; Reporting
<ul><li>Utilize document management systems such as Aconex, EDMS, SharePoint, or similar
</li><li>Generate periodic reports (document status, overdue documents, workflow tracking)
</li><li>Monitor document turnaround times and highlight delays
</li></ul>Close-Out &amp; Handover
<ul><li>Ensure proper compilation and submission of final documentation dossiers
</li><li>Coordinate with contractors for final as-built documentation
</li><li>Support project handover by ensuring document completeness and accuracy</li></ul></div>
 <div>What makes you remarkable?
At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world&rsquo;s most critical challenges.
Education and experience
<ul><li>Diploma or Bachelor&rsquo;s degree in Business Administration, Engineering, or related field
</li><li>15+ years of document control experience in oil &amp; gas / EPC / PMC projects
</li><li>Strong site-based experience (onshore/offshore projects preferred)
</li><li>Experience working with PMC organizations on large-scale projects
</li></ul>Skills &amp; Competencies
<ul><li>Strong knowledge of document control procedures and standards
</li><li>Proficiency in EDMS systems (Aconex highly preferred)
</li><li>Excellent organizational and multitasking skills
</li><li>Strong attention to detail and accuracy
</li><li>Good communication and stakeholder coordination skills.
</li><li>Ability to work under pressure in a fast-paced site environment
</li></ul>Preferred Experience
<ul><li>Prior experience on projects with major operators like ADNOC
</li><li>Familiarity with project lifecycle from engineering through commissioning and handover
</li><li>Experience handling high-volume documentation in multi-contractor environments</li></ul></div>
 <div><div>Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com 
</div><div></div> 
<div>Diversity Statement
</div><div>We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.</div></div>

PMC Senior Administrator

M Tec Electro Mechanical LLC 

Job Title: Estimation &amp; Cost Control ManagerCompany: MTEC Electromechanical Works LLCReports to: Operation ManagerJob Objectives: To lead and directly perform the estimation, tendering, budgeting, and cost-control activities for MEP projects. The position is responsible for preparing accurate and competitive tender estimates, establishing approved project budgets, monitoring project costs and profitability, and supporting clientrelated variations, claims, and payment applications.Estimation and Tendering Responsibilities<ul><li>Review tender drawings, specifications, BOQs, contract documents, addenda, and scope requirements.</li><li>Prepare detailed MEP estimates covering HVAC, Plumbing, Drainage, Firefighting, LPG, Electrical, ELV, BMS, and Testing &amp; Commissioning works.</li><li>Perform quantity take-offs and verify quantities from drawings, BOQs, and technical documents.</li><li>Prepare cost estimates including materials, labour, equipment, subcontractors, overheads, contingencies, and profit margins.</li><li>Identify tender risks, scope gaps, exclusions, assumptions, and technical/commercial clarifications.</li><li>Obtain and evaluate supplier and subcontractor quotations and prepare commercial comparison sheets.</li><li>Coordinate with Engineering, Procurement, Planning, Projects, Operations, and Finance teams for tender inputs.</li><li>Review project requirements including manpower, productivity, construction methodology, logistics, and site conditions.</li><li>Prepare tender submissions, pricing summaries, cash flow projections, qualifications, and final commercial documents.</li><li>Participate in site visits, tender clarifications, negotiations, value engineering, and prepare revised estimates when required.</li><li>Maintain estimation databases, material rates, supplier quotations, labour rates, and historical project cost records.</li><li>Prepare complete tender handover documents including approved estimates, assumptions, exclusions, quotations, and cost breakdowns.</li></ul>Budgeting and Cost Control Responsibilities<ul><li>Convert approved tender estimates into detailed project budgets after project award.</li><li>Establish project budgets by MEP discipline, cost code, activity, location, work package, material, labour, equipment, and subcontractor.</li><li>Prepare project cash flow forecasts, procurement budgets, manpower budgets, subcontract budgets, and cost control baselines.</li><li>Monitor actual, committed, accrued, and forecast costs against approved project budgets.</li><li>Review purchase requests, purchase orders, subcontract commitments, manpower costs, and project expenses for budget compliance.</li><li>Monitor material consumption, labour productivity, overtime, subcontract costs, equipment expenses, wastage, and project overheads.</li><li>Identify cost overruns, budget variances, productivity losses, abnormal consumption, and potential project risks.</li><li>Coordinate with Project Managers, Procurement, Finance, Planning, and Operations teams for cost control and corrective actions.</li><li>Prepare monthly cost reports, variance analysis, cost-to-complete forecasts, estimate-at-completion reports, and profitability reports.</li><li>Monitor project revenue, certifications, invoicing, collections, retention, and cash flow performance.</li><li>Reconcile project costs with Finance, including supplier invoices, subcontractor payments, accruals, inventory, and cost allocations.</li><li>Recommend value engineering, cost-saving opportunities, alternative solutions, and process improvements while maintaining quality and contractual requirements.</li></ul>Client Commercial Support Responsibilities<ul><li>Prepare cost estimates, rate build-ups, and supporting documents for client variations, additional works, and commercial submissions.</li><li>Review revised drawings, client instructions, consultant instructions, RFIs, and scope changes to identify cost and revenue impacts.</li><li>Support preparation of client payment applications, variation submissions, commercial proposals, claims, and final accounts.</li><li>Review payment certificates, deductions, rejected amounts, back-charges, and outstanding certifications from a cost perspective.</li><li>Provide cost records and supporting calculations for delay, disruption, acceleration, and prolongation claims.</li><li>Participate in commercial meetings with clients, consultants, and main contractors as required.</li></ul>Team and Reporting Responsibilities<ul><li>Supervise and guide Estimation Engineers, Cost Control Engineers, and Quantity Surveyors.</li><li>Review the accuracy and completeness of quantity take-offs, estimates, budgets, cost reports, and commercial submissions.</li><li>Prepare periodic management reports covering tender status, project budgets, cost performance, risks, and profitability.</li><li>Maintain confidentiality of tender prices, project budgets, profit margins, quotations, and commercially sensitive information.</li><li>Coordinate with Commercial, Contracts, Operations, Finance, and Project teams for effective cost management.</li><li>Perform other duties assigned by the Commercial &amp; Contracts Manager, Operations Manager, or General Management.</li></ul>Communication and Interaction ResponsibilitiesInternal Coordination<ul><li>Coordinate with the Commercial &amp; Contracts Manager and Operations Manager on commercial activities, cost control, and project requirements.</li><li>Work closely with Project Managers, Construction Managers, Estimation, Cost Control, and Quantity Surveying teams for project execution and cost management.</li><li>Collaborate with Design Engineers and Senior Design Engineers for technical inputs, drawings, and scope clarification.</li><li>Coordinate with Planning, Procurement, Finance, Accounts, QA/QC, Logistics, Warehouse, and Document Control teams to ensure timely project information and support.</li><li>Communicate with Site Engineers and project site teams regarding progress, costs, resources, and project requirements.</li></ul>External Coordination<ul><li>Coordinate with clients and developers regarding commercial submissions, variations, and project requirements.</li><li>Communicate with main contractors, consultants, and project management consultants for approvals, clarifications, and commercial matters.</li><li>Liaise with suppliers and manufacturers to obtain quotations, technical details, and commercial information.</li><li>Coordinate with subcontractors and specialist contractors for pricing, scope clarification, and technical requirements.</li><li>Communicate with authority liaison representatives when required for project approvals and compliance matters.</li></ul>Experience Required<ul><li>15&ndash;20 years of experience in MEP estimation, tendering, cost control, and commercial management within MEP contracting companies.</li><li>Proven experience in managing large-scale MEP projects including high-rise towers, residential, commercial, and luxury developments.</li><li>Strong expertise in tender strategy, cost planning, budgeting, forecasting, project profitability, and commercial risk management.</li><li>Extensive knowledge of MEP systems including HVAC, Plumbing, Firefighting, Electrical, ELV, BMS, and Testing &amp; Commissioning.</li><li>Hands-on experience in variations, claims, payment applications, final accounts, value engineering, and cost optimization.</li><li>Ability to lead estimation, QS, and cost control teams and provide strategic commercial support to management.</li><li>Strong understanding of UAE MEP market rates, subcontracting, procurement, and construction practices.</li><li>Excellent stakeholder management skills with clients, consultants, contractors, suppliers, and internal project teams.</li><li>UAE MEP contracting experience with a proven track record of successful project delivery is preferred.</li></ul>Benefits<ul><li>Competitive salary package as per market standards and candidate experience.</li><li>Employment visa sponsorship as per UAE labour regulations.</li><li>Medical insurance coverage as per company policy and applicable UAE regulations.</li><li>Annual leave entitlement as per UAE Labour Law.</li><li>Annual air ticket allowance as per company policy (if applicable).</li><li>Performance-based incentives and career growth opportunities.</li><li>Other applicable benefits in accordance with company policies and employment terms.</li></ul>How to ApplyInterested candidates can send their updated CV directly to:<ul><li>Email: zilani@mtec.ae</li><li>Email: hr@mtec.ae</li></ul>Please ensure the CV is updated with relevant experience, qualifications, and project details.Pay: AED30,000.00 - AED35,000.00 per monthWork Location: In person

Estimation & Cost Control Manager

PulseMediaNL

<div>
 
 About PulseMediaNL
 
 
 
 PulseMediaNL is a dynamic digital media and marketing company committed to delivering innovative solutions that help businesses grow their online presence. We foster a collaborative, results-driven environment where accuracy, efficiency, and exceptional service are at the core of everything we do.
 
 
 We are seeking a highly organized and detail-oriented
 
 Remote Data Entry Specialist &ndash; Assistant Administrator
 
 to support our daily administrative and operational activities. This role is ideal for someone who thrives in a remote work environment, possesses strong organizational skills, and is committed to maintaining accurate records while assisting with various administrative tasks.
 
 
 Position Summary
 
 
 As a Remote Data Entry Specialist &ndash; Assistant Administrator, you will be responsible for accurately entering, updating, and maintaining company data while providing administrative support to ensure smooth day-to-day operations. You will work closely with various departments, helping to organize information, prepare documents, manage records, and support internal processes.
 
 
 The ideal candidate is self-motivated, dependable, highly organized, and capable of managing multiple tasks while maintaining confidentiality and attention to detail.
 
 
 Key Responsibilities
 
 
 Data Entry
 
 
 <ul>
 <li>
 Accurately enter, update, and verify data into company databases, spreadsheets, and management systems.
 </li>
 <li>
 Review data for completeness, accuracy, and consistency before submission.
 </li>
 <li>
 Correct errors and resolve discrepancies by communicating with relevant team members.
 </li>
 <li>
 Maintain electronic records and ensure data is properly organized and securely stored.
 </li>
 <li>
 Perform regular data audits to ensure database integrity.
 
 
 </li>
 </ul>
 Administrative Support
 
 
 <ul>
 <li>
 Provide administrative assistance to managers and team members.
 </li>
 <li>
 Prepare, organize, and maintain digital files, reports, and documentation.
 </li>
 <li>
 Schedule meetings, maintain calendars, and coordinate appointments when required.
 </li>
 <li>
 Assist with document preparation, formatting, and proofreading.
 </li>
 <li>
 Support onboarding and general administrative processes.
 
 
 </li>
 </ul>
 Record Management
 
 
 <ul>
 <li>
 Maintain confidential employee, client, and company records.
 </li>
 <li>
 Organize digital filing systems for efficient access and retrieval.
 </li>
 <li>
 Ensure compliance with company policies regarding data security and confidentiality.
 </li>
 <li>
 Archive outdated records in accordance with company procedures.
 
 
 </li>
 </ul>
 Communication Coordination
 
 
 <ul>
 <li>
 Respond professionally to internal administrative requests.
 </li>
 <li>
 Collaborate with different departments to collect and verify information.
 </li>
 <li>
 Provide timely updates regarding assigned tasks and ongoing projects.
 </li>
 <li>
 Assist with internal communications and operational coordination.
 
 
 </li>
 </ul>
 Reporting Quality Assurance
 
 
 <ul>
 <li>
 Generate reports from databases and spreadsheets as requested.
 </li>
 <li>
 Monitor data accuracy and identify opportunities for process improvement.
 </li>
 <li>
 Assist in maintaining operational documentation and administrative procedures.
 </li>
 <li>
 Perform additional administrative duties as assigned.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent (Associate's or Bachelor's degree is an advantage).
 </li>
 <li>
 Previous experience in data entry, administrative support, or office administration preferred.
 </li>
 <li>
 Excellent typing speed with a high level of accuracy.
 </li>
 <li>
 Strong attention to detail and organizational skills.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Ability to manage multiple priorities while meeting deadlines.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Ability to work independently in a remote environment.
 </li>
 <li>
 High level of integrity and commitment to maintaining confidentiality.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience working remotely in an administrative or data entry role.
 </li>
 <li>
 Familiarity with CRM systems and cloud-based databases.
 </li>
 <li>
 Experience using Microsoft Office Suite and Google Workspace.
 </li>
 <li>
 Knowledge of digital document management systems.
 </li>
 <li>
 Basic understanding of office administration and business operations.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Accurate data entry and typing
 </li>
 <li>
 Microsoft Office Suite (Word, Excel, Outlook)
 </li>
 <li>
 Google Workspace (Docs, Sheets, Drive)
 </li>
 <li>
 Database management
 </li>
 <li>
 Digital file organization
 </li>
 <li>
 Email management
 </li>
 <li>
 Online collaboration tools
 </li>
 <li>
 Basic reporting and spreadsheet management
 
 
 </li>
 </ul>
 Soft Skills
 
 
 <ul>
 <li>
 Excellent attention to detail
 </li>
 <li>
 Strong organizational skills
 </li>
 <li>
 Time management
 </li>
 <li>
 Problem-solving
 </li>
 <li>
 Professional communication
 </li>
 <li>
 Adaptability
 </li>
 <li>
 Confidentiality and discretion
 </li>
 <li>
 Team collaboration
 </li>
 <li>
 Reliability
 </li>
 <li>
 Ability to work independently
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 
 Performance Will Be Evaluated Based On
 
 
 
 <ul>
 <li>
 Data entry accuracy
 </li>
 <li>
 Productivity and task completion
 </li>
 <li>
 Timeliness of assignments
 </li>
 <li>
 Quality of administrative support
 </li>
 <li>
 Record management accuracy
 </li>
 <li>
 Compliance with confidentiality standards
 </li>
 <li>
 Communication effectiveness
 </li>
 <li>
 Overall contribution to operational efficiency
 
 
 </li>
 </ul>
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Fully remote work environment
 </li>
 <li>
 Flexible work schedule
 </li>
 <li>
 Paid training and professional development opportunities
 </li>
 <li>
 Career growth and advancement opportunities
 </li>
 <li>
 Supportive and collaborative team culture
 </li>
 <li>
 Paid time off and company holidays
 </li>
 <li>
 Performance-based recognition and incentives
 </li>
 <li>
 Opportunity to contribute to a growing digital media company
 
 
 </li>
 </ul>
 Why Join PulseMediaNL?
 
 
 At PulseMediaNL, we recognize that efficient administration and accurate data management are essential to delivering exceptional service. As a Remote Data Entry Specialist &ndash; Assistant Administrator, you will play a key role in supporting business operations while enjoying the flexibility of remote work and opportunities for professional growth within a fast-paced and innovative company.
 
 
 
 PulseMediaNL is an equal opportunity employer.
 
 We celebrate diversity and are committed to creating an inclusive workplace where every employee is respected, valued, and empowered to succeed.
</div>

Data Entry Specialist - Assistant Administrator (Remote)

Loft Orbital Solutions

<div><div><div>We're Hiring: Jr. Test Specialist

Ready to help test the next generation of satellites? Join our team as a Jr. Test Specialist and play a key role in ensuring the quality and reliability of spacecraft through electrical and functional testing.
</div></div>
<div><div><h3 class="jobSectionHeader">Roles and Responsibilities</h3><div><div><div>
<ul><li>Set up and configure electrical test stations based on engineering procedures.</li>
<li>Integrate and connect test equipment such as oscilloscopes, power supplies, signal generators, spectrum analyzers, and multimeters.</li>
<li>Prepare test fixtures for different devices under test (DUTs).</li>
<li>Execute test procedures accurately and document test results.</li>
<li>Analyze test data, troubleshoot issues, and support failure investigations with engineers.</li>
<li>Maintain and calibrate test equipment.</li>
<li>Create and maintain test documentation and reports.</li>
<li>Support continuous improvement of test processes and methodologies.</li>
<li>Assist in training junior technicians on test equipment and procedures.</li>
</ul></div></div></div></div></div><div><div><h3 class="jobSectionHeader">What We're Looking For</h3><div><div><div>
<ul><li>Diploma or Associate's Degree in Electronics Engineering Technology or a related field.</li>
<li>0&ndash;4 years of experience in electrical/electronic testing and measurement.</li>
<li>Hands-on experience with electronic test equipment (oscilloscopes, multimeters, power supplies, spectrum analyzers, etc.).</li>
<li>Strong understanding of basic electronics, circuits, and measurement techniques.</li>
<li>Ability to read schematics, technical drawings, and test procedures.</li>
<li>Good troubleshooting and problem-solving skills.</li>
<li>Familiarity with test software and data acquisition systems.</li>
<li>Basic Python knowledge for test automation is a plus.</li>
<li>RF testing experience (network analyzers, signal generators, etc.) is a plus.</li>
<li>Strong attention to detail, communication skills, and a collaborative mindset.</li>
</ul>
</div></div></div></div></div><div><div><h3 class="jobSectionHeader">Why Join Us?</h3><div><div><div>

You'll work alongside a passionate engineering team building cutting-edge space technology while gaining hands-on experience with satellite hardware and advanced test systems. 

</div></div></div></div></div>
<div><div>Orbitworks' mission is to make space simple for organizations that want to deploy physical and virtual missions to space. Building on Loft Orbital's heritage, Orbitworks will be the first commercial firm in the United Arab Emirates to mass-manufacture satellites. Orbitworks aims to manufacture tens of satellites annually and operates out of a 50,000-square-foot facility in Abu Dhabi.</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Test Specialist

<div>
 
 About PulseMediaNL
 
 
 
 PulseMediaNL is a fast-growing digital media and marketing company dedicated to helping businesses strengthen their online presence through innovative digital solutions, content creation, social media management, branding, and marketing strategies. We pride ourselves on delivering exceptional customer experiences and building lasting relationships with our clients.
 
 
 We are looking for a passionate, customer-focused, and proactive Customer Support Specialist to join our growing team. The ideal candidate will serve as the first point of contact for customers, ensuring every interaction reflects our commitment to professionalism, efficiency, and outstanding service.
 
 
 Position Summary
 
 
 As a Customer Support Specialist, you will be responsible for assisting customers with inquiries, resolving issues, providing product and service information, and ensuring a seamless customer experience across multiple communication channels. You will work closely with internal teams to ensure customer concerns are addressed promptly while identifying opportunities to improve customer satisfaction and retention.
 
 
 This role requires excellent communication skills, empathy, problem-solving abilities, and a strong commitment to delivering exceptional support.
 
 
 Key Responsibilities
 
 
 Customer Support
 
 
 <ul>
 <li>
 Serve as the primary point of contact for customer inquiries via email, live chat, phone, and social media.
 </li>
 <li>
 Respond promptly and professionally to customer questions regarding products, services, subscriptions, billing, and account management.
 </li>
 <li>
 Resolve customer complaints efficiently while maintaining a positive customer experience.
 </li>
 <li>
 Escalate complex issues to the appropriate departments when necessary.
 </li>
 <li>
 Follow up with customers to ensure complete resolution of issues.
 
 
 </li>
 </ul>
 Customer Relationship Management
 
 
 <ul>
 <li>
 Build and maintain strong relationships with customers through personalized support.
 </li>
 <li>
 Maintain detailed and accurate customer records using CRM software.
 </li>
 <li>
 Track customer interactions and update support tickets accordingly.
 </li>
 <li>
 Identify recurring customer concerns and recommend improvements.
 
 
 </li>
 </ul>
 Product Knowledge
 
 
 <ul>
 <li>
 Develop a comprehensive understanding of PulseMediaNL's products and services.
 </li>
 <li>
 Educate customers on available features, best practices, and solutions.
 </li>
 <li>
 Stay updated on new product releases, service updates, and company policies.
 
 
 </li>
 </ul>
 Technical Support
 
 
 <ul>
 <li>
 Assist customers with basic technical troubleshooting.
 </li>
 <li>
 Guide users through account setup, onboarding, and platform navigation.
 </li>
 <li>
 Coordinate with technical teams to resolve advanced issues.
 
 
 </li>
 </ul>
 Customer Experience Improvement
 
 
 <ul>
 <li>
 Collect customer feedback and communicate insights to management.
 </li>
 <li>
 Identify opportunities to improve support processes.
 </li>
 <li>
 Contribute to knowledge base articles, FAQs, and customer help resources.
 </li>
 <li>
 Participate in customer satisfaction initiatives.
 
 
 </li>
 </ul>
 Administrative Duties
 
 
 <ul>
 <li>
 Document all customer communications accurately.
 </li>
 <li>
 Meet response time and resolution time targets.
 </li>
 <li>
 Prepare reports on common customer issues and support trends.
 </li>
 <li>
 Maintain confidentiality of customer information.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent (Associate's or Bachelor's degree preferred).
 </li>
 <li>
 2+ years of experience in customer service, customer support, or client success.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong interpersonal and relationship-building abilities.
 </li>
 <li>
 Ability to multitask and prioritize in a fast-paced environment.
 </li>
 <li>
 Exceptional problem-solving and conflict resolution skills.
 </li>
 <li>
 Strong attention to detail.
 </li>
 <li>
 Ability to work independently and collaboratively.
 </li>
 <li>
 Customer-first mindset with a positive attitude.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience supporting digital marketing, SaaS, or media services.
 </li>
 <li>
 Familiarity with CRM platforms such as HubSpot, Salesforce, Zendesk, or Freshdesk.
 </li>
 <li>
 Experience with live chat software.
 </li>
 <li>
 Knowledge of social media platforms and digital marketing terminology.
 </li>
 <li>
 Basic technical troubleshooting skills.
 </li>
 <li>
 Experience handling billing or subscription inquiries.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 CRM software
 </li>
 <li>
 Microsoft Office Suite
 </li>
 <li>
 Google Workspace
 </li>
 <li>
 Live Chat Platforms
 </li>
 <li>
 Ticketing Systems
 </li>
 <li>
 Basic troubleshooting
 </li>
 <li>
 Email management
 </li>
 <li>
 Data entry
 
 
 </li>
 </ul>
 Soft Skills
 
 
 <ul>
 <li>
 Excellent communication
 </li>
 <li>
 Active listening
 </li>
 <li>
 Empathy
 </li>
 <li>
 Patience
 </li>
 <li>
 Critical thinking
 </li>
 <li>
 Problem-solving
 </li>
 <li>
 Time management
 </li>
 <li>
 Organization
 </li>
 <li>
 Adaptability
 </li>
 <li>
 Team collaboration
 </li>
 <li>
 Professionalism
 </li>
 <li>
 Attention to detail
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 
 The Customer Support Specialist Will Be Evaluated Based On
 
 
 
 <ul>
 <li>
 Customer Satisfaction Score (CSAT)
 </li>
 <li>
 First Response Time
 </li>
 <li>
 Average Resolution Time
 </li>
 <li>
 Customer Retention Rate
 </li>
 <li>
 Ticket Resolution Rate
 </li>
 <li>
 First Contact Resolution (FCR)
 </li>
 <li>
 Quality Assurance Score
 </li>
 <li>
 Customer Feedback Ratings
 </li>
 <li>
 Response Accuracy
 </li>
 <li>
 Productivity Metrics
 
 
 </li>
 </ul>
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary
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 <li>
 Performance-based bonuses
 </li>
 <li>
 Professional development opportunities
 </li>
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 Ongoing training and career advancement
 </li>
 <li>
 Flexible work arrangements (where applicable)
 </li>
 <li>
 Collaborative and supportive work environment
 </li>
 <li>
 Paid time off and company holidays
 </li>
 <li>
 Employee wellness initiatives
 </li>
 <li>
 Opportunity to work with an innovative and growing digital media company
 
 
 </li>
 </ul>
 Why Join PulseMediaNL?
 
 
 At PulseMediaNL, we believe exceptional customer experiences drive business success. As a Customer Support Specialist, you'll play a vital role in helping our clients succeed while growing your own career in a dynamic, collaborative, and innovative environment. If you're passionate about helping people, solving problems, and delivering outstanding service, we'd love to hear from you.
 
 
 
 PulseMediaNL is an equal opportunity employer.
 
 We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected, and empowered to succeed.
</div>

Customer Support Specialist

Weatherford

<div>The Field Specialist III &ndash; Completions is responsible for planning, executing, and supervising completion operations at customer well sites, ensuring the safe and efficient deployment of Weatherford completion technologies. The role serves as the primary technical representative on-site, providing technical expertise, job supervision, troubleshooting, and customer support while maintaining the highest standards of HSE, quality, and operational excellence.
Responsibilities
<ul><li>Plan, supervise, and execute completion operations in accordance with Weatherford and customer procedures.
</li><li>Prepare completion tallies , review completion schematics , and ensure accurate job planning and execution.
</li><li>Perform space-out calculations and verify completion string configurations prior to deployment.
</li><li>Install, test, troubleshoot, maintain, and retrieve completion equipment and downhole tools.
</li><li>Support Smart Completion operations, including installation and operation of downhole gauges, Inflow Control Valves (ICVs), fiber optic systems , and other intelligent completion technologies.
</li><li>Conduct equipment inspections, pressure testing, risk assessments, and post-job reporting.
</li><li>Troubleshoot mechanical, hydraulic, and completion system issues to minimize non-productive time (NPT).
</li><li>Ensure compliance with Weatherford HSE standards, quality procedures, and customer requirements.
</li><li>Provide technical guidance and mentorship to junior field personnel.
</li><li>Maintain accurate operational reports, maintenance records, and service documentation.
</li><li>Liaise effectively with customers, drilling and completion teams, and internal stakeholders to ensure successful job execution.
</li></ul>Qualifications
<ul><li>Bachelor's degree or Diploma in Mechanical Engineering, Petroleum Engineering, Electrical Engineering, or a related technical discipline, depending on level of experience.
</li><li>Minimum 5&ndash;8 years of oilfield experience in completion operations.
</li><li>At least 2&ndash;3 years of extensive hands-on experience in one or more of the following:
<ul><li>Core Completions (tally preparation, completion schematics, job supervision, and space-out calculations)
</li><li>Smart Completions (downhole gauges, Intelligent Control Valves (ICVs), fiber optic systems, and related completion technologies)
</li></ul></li><li>Previous experience with an oilfield service company is preferred.
</li><li>Offshore experience and certifications such as BOSIET/HUET, H2S, and Offshore Medical are highly desirable.
</li></ul>Skills
<ul><li>Strong knowledge of completion systems, downhole tools, well integrity, and pressure control principles.
</li><li>Proficiency in completion tally preparation, schematic interpretation, and completion string design.
</li><li>Experience with Smart Completion technologies and intelligent well systems.
</li><li>Excellent troubleshooting, analytical, and problem-solving skills.
</li><li>Strong leadership, communication, and customer relationship management abilities.
</li><li>Proficiency in Microsoft Office and digital field reporting systems.
</li><li>Commitment to safety, quality, and continuous improvement.
</li><li>Ability to work independently in demanding field environments and collaborate effectively within multicultural teams.
</li></ul>Working Conditions
<ul><li>Field-based role supporting onshore and offshore completion operations in the UAE and other locations as required.
</li><li>Rotational work schedule: 2 months on / 1 month off (60/30).
</li><li>Frequent travel and extended assignments at remote field locations.
</li><li>Ability to work in physically demanding environments, including extreme temperatures and extended operational hours when required.</li></ul></div>

Field Specialist III - Completion

Parsons Corporation

<div>
 In a world of possibilities, pursue one with endless opportunities. Imagine Next!
 
 
 At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.
 
 
 
 Job Description
 
 
 
 
 Assistant Resident Engineer (Civil)
 
 
 
 
 Abu Dhabi, UAE
 
 
 
 Parsons is seeking an experienced
 
 Assistant Resident Engineer (Civil)
 
 to support the delivery of a major infrastructure development project in Abu Dhabi. In this role, you will assist the Resident Engineer in supervising construction activities, ensuring works are delivered safely, on schedule and in accordance with approved drawings, specifications and project standards.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Assist the Resident Engineer in managing day-to-day site supervision and contractor coordination.
 </li>
 <li>
 Supervise early enabling works, including ground improvement, land and marine reclamation, filling works and utility protection/relocation activities.
 </li>
 <li>
 Coordinate utility interfaces and support obtaining required approvals from asset owners.
 </li>
 <li>
 Monitor primary infrastructure works and tie-ins to ensure compliance with approved drawings and specifications.
 </li>
 <li>
 Monitor construction progress, quality, inspections, and testing, while maintaining accurate site records and reports.
 </li>
 <li>
 Coordinate with client, contractors, specialist subcontractors and stakeholders to resolve site issues and maintain project progress.
 </li>
 <li>
 Ensure compliance with project HSE requirements, quality standards, and safe work practices.
 
 
 
 </li>
 </ul>
 
 What Required Skills You'll Bring
 
 
 
 <ul>
 <li>
 Bachelor's degree in Civil Engineering.
 </li>
 <li>
 Minimum of 10 years of experience in construction supervision of major infrastructure projects.
 </li>
 <li>
 Strong coordination, reporting, communication and stakeholder management skills in a site-based environment.
 </li>
 <li>
 Ability to work effectively with D&amp;B contractors and specialist subcontractors in a fast-paced site environment.
 </li>
 <li>
 Proficient in computer applications for data access, record management, report generation and relevant engineering/construction software.
 </li>
 <li>
 Solid understanding of engineering and construction processes, as well as industry standards and best practices.
 
 
 
 </li>
 </ul>
 
 What Desired Skills You'll Bring
 
 
 
 <ul>
 <li>
 PMP certification and proficiency in AutoCAD or similar engineering and design software/tools will be an advantage.
 </li>
 <li>
 Strong understanding on Quality Assurance Specifications and Statistical Quality Control.
 
 
 
 </li>
 </ul>
 Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
 
 
 We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!
 
 
 Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.
</div>

Assistant Resident Engineer - Civil

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