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duty manager

Hilton

<div>Duty Manager
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. 
 
What will I be doing?
A Hotel Duty Manager is responsible for overseeing the hotel's operations, ensuring the safety and comfort of our guests and staff. This role requires a vigilant and proactive individual who can handle late-night operations, address guest concerns, and conduct regular patrols of the hotel premises, both indoors and outdoors.
Key Responsibilities:
<ul><li>Operational Oversight: Manage and oversee all hotel operations during the shift required (Morning, Afternoon and Night) on rotation basis, ensuring smooth and efficient functioning.</li>
<li>Guest Relations: Handle guest inquiries, complaints, and emergencies in a professional and timely manner, ensuring guest satisfaction.</li>
<li>Security Patrols: Conduct regular patrols of all hotel areas, including hallways, lobby, parking lots, and other outdoor areas, to ensure safety and security.</li>
<li>Emergency Response: Be the first point of contact for any emergencies, such as medical situations, fire alarms, or security threats, and coordinate with relevant emergency services as needed.</li>
<li>Staff Supervision: Supervise the shift staff, providing guidance, support, and training as necessary.</li>
<li>Reporting: Maintain detailed logs and reports of activities, incidents, and guest interactions, and communicate with the Front Office Manager.</li>
<li>Policy Enforcement: Ensure all hotel policies and procedures are adhered to by guests and staff, addressing any violations promptly.</li>
<li>Maintenance Coordination: Identify and report any maintenance issues observed during patrols to the maintenance team for prompt resolution.</li>
<li>Administrative Tasks: Perform check-ins and check-outs as needed, handle cash transactions, and manage room keys and reservations.</li>
<li>Customer Service: Provide exceptional customer service and maintain a welcoming environment for all guests.</li>
</ul>What are we looking for? 
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
<ul><li>Previous managerial experience in Front Office within the hotel/leisure/retail sector</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Calm, efficient and the ability to work well under pressure</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possesses strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
<li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous role as a Duty Manager in a similar quality hotel preferably with Night Shift experience</li>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>An in-depth knowledge of the hotel, leisure or service sector</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Duty Manager

Al Habtoor Palace

Job DescriptionServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby.Responsibilities:<ul><li>Customer Service: Ensuring high levels of customer satisfaction by resolving complaints and issues in a professional manner. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li><li>Operations Management: Overseeing day-to-day operations, including opening and closing procedures, cash handling, and ensuring compliance with companies policies &amp; brand standards.</li><li>Financial Management: Assisting with budget planning, tracking expenses, and analyzing financial reports.</li><li>Sales and Marketing: Implementing strategies to increase sales and promote the business.</li><li>Problem Solving: Addressing any problems or emergencies that arise during the shift.</li><li>Quality Control: Maintaining high standards of service, cleanliness, and product quality.</li><li>Staff Management: Supervising and coordinating the activities of employees, assigning tasks, and ensuring staff are trained and motivated. Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>Duty Managers often work in shifts, including evenings, weekends, and holidays. They may be required to stand for long periods and handle stressful situations.Qualifications<ul><li>Degree in hotel management or related field</li><li>Previous experience in Front Office in Luxury Hotels</li><li>Strong communication skills</li><li>Familiar with Front Office Systems (i.e. Opera)</li><li>Fluent in English both verbal and written</li></ul>Job Types: Full-time, PermanentWork Location: In person

Marriott International

<div>Additional Information 
Job Number26022522 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests&rsquo; service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Duty Manager (Arabic Speaker)

<div>Additional Information 
Job Number26024320 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Westin Dubai Mina Seyahi Beach Resort &amp; Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Complex Night Duty Manager

Andaz

<div>
 
 Organization- Andaz Dubai The Palm
 
 
 
 
 Summary
 
 
 
 As an Assistant Manager Front Office, you are responsible for the efficient running of the department in accordance with Hyatt corporate strategies and brand standards, whilst meeting colleague, guest, and owner expectations. You are expected to effectively manage the day-to-day operation and lead the team resourcefully to achieve departmental goals.
 
 
 
 Qualifications
 
 
 
 Minimum 2 years work experience as Assistant Manager or Team Leader in Front Office/Guest Relations in a hotel. Ability to handle stressful situations in a calm, professional manner and exhibit good judgment. Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment. Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible.
</div>

Assistant Manager-Front Office (Duty Manager)

TAMANI MARINA HOTEL

We are looking for an experienced and service‑driven Night Manager to oversee daily hotel operations and ensure exceptional guest experiences. The ideal candidate will have strong leadership skills, excellent problem‑solving abilities, and hands‑on experience using OPERA Property Management System (PMS).Key Responsibilities<ul><li>Supervise and coordinate daily front‑of‑house operations</li><li>Serve as the primary point of contact for guests and staff during assigned shifts</li><li>Handle guest concerns, complaints, and special requests professionally</li><li>Ensure smooth check‑in, check‑out, and room assignment processes using OPERA PMS</li><li>Monitor room inventory, availability, and rate controls</li><li>Support Front Office, Housekeeping, and other departments to maintain seamless operations</li><li>Conduct property walkthroughs to ensure cleanliness, safety, and service standards</li><li>Prepare shift reports and communicate key updates to management</li><li>Assist with staff training, coaching, and performance monitoring</li><li>Ensure compliance with hotel policies, SOPs, and health &amp; safety regulations</li><li>Manage emergency situations and act as the Manager on Duty when required</li></ul>Requirements<ul><li>Minimum 2&ndash;3 years of experience in a supervisory or Duty Manager role within hospitality</li><li>Strong working knowledge of OPERA PMS (mandatory)</li><li>Excellent communication, leadership, and guest‑service skills</li><li>Ability to remain calm and make sound decisions under pressure</li><li>Strong organizational and multitasking abilities</li><li>Flexibility to work shifts, weekends, and public holidays</li><li>Proficiency in MS Office and hotel reporting tools</li></ul>Preferred Qualifications<ul><li>Experience in a 4‑ or 5‑star hotel environment</li><li>Knowledge of Dubai tourism and hospitality standards</li><li>First Aid or Health &amp; Safety certification</li><li>Additional languages are an advantage</li></ul>What We Offer<ul><li>Competitive salary and benefits</li><li>Training and career development opportunities</li><li>Supportive and multicultural work environment</li></ul>Job Type: Full-time

Night Manager

Concept 11 Limited

A prestigious luxury hotel in the UAE is seeking an experienced and technically strong Duty Engineer to join its Engineering &amp; Maintenance team.Key Responsibilities:<ul><li>Oversee daily engineering operations and ensure all hotel systems operate efficiently.</li><li>Supervise maintenance staff and external contractors.</li><li>Conduct regular inspections of HVAC, electrical, plumbing, fire safety, and mechanical systems.</li><li>Respond promptly to emergency breakdowns and guest-related technical issues.</li><li>Ensure compliance with local regulations, health &amp; safety standards, and hotel SOPs.</li><li>Implement preventive maintenance schedules.</li><li>Support energy management and cost-control initiatives.</li><li>Maintain accurate technical documentation and reports.</li></ul>Requirements:<ul><li>Diploma or Degree in Electrical / Mechanical Engineering or related field.</li><li>Minimum 3&ndash;5 years&rsquo; experience in a luxury hotel or high-end property.</li><li>Strong knowledge of HVAC, MEP systems, BMS, and fire safety systems.</li><li>Previous supervisory experience required.</li><li>Familiarity with UAE building regulations and safety standards preferred.</li><li>Strong problem-solving and leadership skills.</li><li>Excellent English communication skills.</li><li>Flexibility to work shifts, weekends, and holidays.</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Medical insurance</li><li>Career growth within a luxury hospitality environment</li></ul>Qualified candidates are invited to apply with an updated CV.Job Types: Full-time, PermanentPay: From AED4,900.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>duty engineer: 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Duty Engineer

Explore 1039+ Duty manager in Dubai United Arab Emirates this March. Find roles across top companies and apply now to boost your career.

1039 duty manager jobs In Dubai United Arab Emirates

Duty Manager

Duty Manager

Duty Manager (Arabic Speaker)

Complex Night Duty Manager

Assistant Manager-Front Office (Duty Manager)

Night Manager

Duty Engineer