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customer experience manager

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e commerce manager

Confidential Careers

<div>
 
 
 Job Overview:
 
 
 
 We are seeking a dynamic and results-driven E-Commerce Brand Manager to lead our online brand presence, enhance customer experience, and drive e-commerce sales performance. The ideal candidate will combine brand strategy expertise with a strong command of digital marketing and e-commerce analytics.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Plan and execute e-commerce brand strategies to increase market share and profitability.
 </li>
 <li>
 Manage online campaigns and ensure alignment with brand identity and marketing goals.
 </li>
 <li>
 Optimize the brand&rsquo;s e-commerce platforms for improved conversion and user experience.
 </li>
 <li>
 Analyze sales and marketing data to identify performance trends and actionable insights.
 </li>
 <li>
 Collaborate with design, content, and operations teams to ensure a cohesive brand message.
 </li>
 <li>
 Oversee online launches, promotions, and digital product merchandising.
 </li>
 <li>
 Manage relationships with digital agencies, media buyers, and e-commerce partners.
 </li>
 <li>
 Track KPIs and prepare reports to evaluate campaign success and ROI.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, E-Commerce, or related field.
 </li>
 <li>
 4 &ndash; 6 years of experience in brand management with a focus on digital/e-commerce.
 </li>
 <li>
 Deep understanding of online consumer behavior and digital marketing tactics.
 </li>
 <li>
 Experience in managing paid media campaigns and online stores.
 </li>
 <li>
 Excellent analytical, communication, and project management skills.
 </li>
 <li>
 Proficiency in Google Analytics, Meta Business Suite, Shopify, and similar tools.
 </li>
 </ul>
</div>

E-Commerce Brand Manager

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Manage and update product listings, descriptions, images, and pricing across e-commerce platforms (e.g., company website, Amazon, Noon, etc.).
 </li>
 <li>
 Monitor inventory levels and coordinate with warehouse and logistics teams to ensure product availability and timely order fulfillment.
 </li>
 <li>
 Assist in executing promotional campaigns, discounts, and seasonal sales.
 </li>
 <li>
 Track and analyze key performance indicators (KPIs) such as conversion rate, traffic, and sales performance.
 </li>
 <li>
 Collaborate with the marketing team on digital advertising, SEO, and social media strategies to drive online traffic.
 </li>
 <li>
 Handle customer inquiries, feedback, and complaints through online channels.
 </li>
 <li>
 Coordinate with vendors, distributors, and internal teams to ensure accurate product and pricing information.
 </li>
 <li>
 Generate regular sales and performance reports for management review.
 </li>
 <li>
 Stay up to date with e-commerce trends, competitor activities, and new online tools or technologies.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Business Administration, Marketing, E-Commerce, or a related field.
 </li>
 <li>
 Experience: 1&ndash;3 years of experience in e-commerce, digital marketing, or retail sales (preferably in a retail or distribution company).
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Proficiency in e-commerce platforms (e.g., Noon, Amazon, etc.).
 </li>
 <li>
 Good understanding of SEO, digital marketing tools, and analytics (Google Analytics, Meta Ads, etc.).
 </li>
 <li>
 Strong Excel and reporting skills.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Excellent communication and coordination abilities.
 </li>
 <li>
 Strong attention to detail and accuracy.
 </li>
 <li>
 Ability to multitask and meet deadlines in a fast-paced environment.
 </li>
 <li>
 Customer-oriented mindset and problem-solving skills.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience with B2B e-commerce or distribution management systems.
 </li>
 <li>
 Knowledge of ERP or inventory management tools.
 </li>
 <li>
 Basic graphic design or content creation skills (Photoshop, Canva, etc.).
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

E-Commerce Associate

Accor

<div>
 
 Company Description
 
 
 
 Welcome to Sofitel Cairo Downtown, a new destination in the heart of Cairo, combining luxury, elegance, and French art de vivre. We are far more than a worldwide leader. We are seeking a dynamic and innovative Digital &amp; Ecommerce Manager to join our team in Cairo, Egypt. As a key member of our organization, you will be responsible for driving our digital and e-commerce strategies to enhance our online presence and boost sales performance.
 
 
 
 Job Description
 
 
 
 Main Duties,
 
 
 <ul>
 <li>
 Develop and implement comprehensive digital and e-commerce strategies aligned with overall business objectives
 </li>
 <li>
 Manage and optimize our e-commerce platforms to ensure a seamless user experience and maximize conversions
 </li>
 <li>
 Lead digital marketing initiatives across various channels, including SEO, SEM, email marketing, and social media
 </li>
 <li>
 Analyze web traffic, user behavior, and sales data to identify trends and opportunities for growth
 </li>
 <li>
 Collaborate with cross-functional teams to ensure consistent brand messaging and user experience across all digital touchpoints
 </li>
 <li>
 Oversee the development and maintenance of the company's website and mobile applications
 </li>
 <li>
 Stay up-to-date with industry trends and emerging technologies to maintain a competitive edge in the digital marketplace
 </li>
 <li>
 Manage relationships with key vendors and partners in the digital and e-commerce space
 </li>
 <li>
 Set and monitor KPIs for all digital and e-commerce initiatives, providing regular reports to senior management
 </li>
 <li>
 Lead and mentor a team of digital marketing and e-commerce professionals
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Marketing, Business, or a related field
 </li>
 <li>
 5+ years of experience in digital marketing and e-commerce management
 </li>
 <li>
 Proven track record of increasing online revenue and conversions
 </li>
 <li>
 Strong knowledge of e-commerce platforms (e.g., Shopify, Magento) and content management systems
 </li>
 <li>
 Expertise in digital marketing tools, web analytics, SEO/SEM, and social media management
 </li>
 <li>
 Experience with CRM systems and email marketing platforms
 </li>
 <li>
 Proficiency in data analysis and reporting, with the ability to translate insights into actionable strategies
 </li>
 <li>
 Excellent project management skills and ability to lead cross-functional team
 </li>
 <li>
 Certifications in digital marketing (e.g., Google Analytics, Google Ads) are preferred
 </li>
 <li>
 Outstanding communication and presentation skills
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions
 </li>
 <li>
 Visionary mindset with a passion for innovation in the digital space
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Digital & Ecommerce Manager - Sofitel Nile Downtown

Dkhoon Emirates

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and operate online stores on
 
 Zid and Salla
 
 platforms.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Create, activate, and monitor
 
 promo codes
 
 for campaigns and promotions.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Create new
 
 SKUs and Bundles
 
 , and ensure accurate product listings.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Oversee
 
 stock control
 
 to guarantee product availability before campaigns and peak seasons.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Work closely with the
 
 Marketing Team
 
 to plan campaigns, prepare required stock,
 </li>
 </ul>
 
 coordinate promo codes, and manage campaign SKUs.
 
 
 
 
 <ul>
 <li>
 Ensure continuous follow-up on inventory, sales performance, and order accuracy.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Flexibly adapt to work requirements and remain available
 
 on-call 24/7
 
 to support
 </li>
 </ul>
 
 urgent operational needs.
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experience +4 years with
 
 Zid, Salla, or Shopify
 
 platforms.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong understanding of e-commerce operations, stock management, and digital workflows.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Excellent communication and coordination skills.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ability to multitask, problem-solve, and work under pressure.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 High level of responsibility and readiness to respond instantly when needed.
 </li>
 </ul>
 
 
 
</div>

E-Commerce Platform Supervisor

Talent 360 ME

<div>
 
 We Are Hiring!
 
 
 
 
 E-Commerce Specialist
 
 
 
 An E-Commerce Specialist is needed to support and enhance online sales operations within the e-commerce field. The ideal candidate will manage product listings, monitor platform performance, and coordinate with internal teams to ensure a seamless online shopping experience.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Handle product uploads, content updates, pricing, and availability.
 </li>
 <li>
 Monitor daily platform performance and ensure accuracy across listings.
 </li>
 <li>
 Support the execution of online campaigns and promotional activities.
 </li>
 <li>
 Analyze sales reports and platform data to identify growth opportunities.
 </li>
 <li>
 Conduct market and competitor research related to online retail.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 2&ndash;4 years of experience in e-commerce or digital operations.
 </li>
 <li>
 Solid understanding of online marketplaces and e-commerce workflows.
 </li>
 <li>
 Strong analytical and reporting skills.
 </li>
 <li>
 Attention to detail with the ability to manage multiple tasks.
 </li>
 <li>
 Good communication and coordination skills.
 </li>
 </ul>
</div>

E-Commerce - Specialist

Arab Financial Services

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and execute the e-commerce acquiring strategy, ensuring alignment with AFS&rsquo;s overall business goals.
 </li>
 <li>
 Manage the full lifecycle of merchant acquisition &mdash; from prospecting to onboarding, integration, and after-sales support.
 </li>
 <li>
 Lead market research, identify competitive trends, and build strong relationships with merchants and partners.
 </li>
 <li>
 Coordinate with internal stakeholders (operations, risk, compliance, and technology) to ensure seamless implementation of payment solutions.
 </li>
 <li>
 Oversee and continuously improve the customer journey for e-commerce merchants.
 </li>
 <li>
 Ensure compliance with CBE and card scheme requirements (Visa/Mastercard).
 </li>
 <li>
 Prepare business and product requirement documents and manage the product roadmap for e-commerce acquiring.
 </li>
 <li>
 Lead and develop a high-performing sales and account management team.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or a related field.
 </li>
 <li>
 5+ years of experience in e-commerce, acquiring, or digital payments (experience in fintech or banking is preferred).
 </li>
 <li>
 Strong technical understanding of payment gateways, merchant onboarding, and integration processes.
 </li>
 <li>
 Proven track record in achieving growth targets and managing key accounts.
 </li>
 <li>
 Excellent communication, leadership, and stakeholder management skills.
 </li>
 </ul>
 
 
</div>

Ecommerce Manager

Amazon

<div>
 
 Description
 
 
 
 Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced leader with a strong record of achieving results. We are looking to hire an ACES Program Manager in EGY to join the team that redefines Ultra-fast grocery operation and help us build and grow this new service for our customers. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
 
 
 ACES managers are focused on leading UltraFast Grocery (UFG) LM Under The Roof (UTR)/On The Road (OTR) improvements made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills to the UFG under the roof and Last mile station, provide SME support for UTR, routing and OTR planning, support UTR/LM Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the UFG Amazon Now Stores.
 
 
 Key job responsibilities
 
 
 As a key link between local operations and country business teams you will help drive innovation, test new ideas and ensure that best practices are being followed safely.
 
 
 Six key areas that you&rsquo;ll always focus on include Safety, People, Quality, Customer Experience, Productivity, Costs and Environment.
 
 
 <ul>
 <li>
 Supporting project execution working accross multiple function in the org.
 </li>
 <li>
 Should be able to amicably resolve issues during passionate discussions between various functions.
 </li>
 <li>
 Should be able to hold respective functions accountable for their deliverables.
 </li>
 <li>
 Partner closely with RoW countries to implement/share best practice
 </li>
 <li>
 Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site,
 </li>
 <li>
 Be accountable for operational leadership by measuring performance, offering feedback, and providing development support.
 </li>
 <li>
 Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact.
 </li>
 <li>
 Strategic planning for the next three, six and twelve months, with a particular focus on peak-season planning.
 </li>
 <li>
 Write and articulate leadership updates, MBRs and QBRs.
 </li>
 <li>
 Establishes objectives and metrics for safety, quality, productivity, and customer experience
 </li>
 <li>
 Provide you team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of program or project management experience
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Knowledge of Lean principles and DMAIC methodology
 </li>
 <li>
 Experience in MS Access and SQL
 </li>
 <li>
 Experience in requirement gathering and ability to write clear and detailed requirement document
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3113447
</div>

ACES Manager Egypt, Amazon Now

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