employee performance & learning and development senior officer Jobs in Kuwait City

employee performance & learning and development senior officer

employee relations & performance officer Jobs in Kuwait City

employee relations & performance officer

enterprise performance reporting Jobs in Kuwait City

enterprise performance reporting

hr manager

hr officer

employee relations performance officer

Shamiya Catering

We are seeking an Employee Relations &amp; Performance Officer to support workforce discipline, performance management, and training initiatives across our restaurant operations. This role requires strong interpersonal skills, firmness, and hands-on engagement with operational teams.Key Responsibilities<ul><li>Handle employee relations issues, grievances, and conflict resolution</li><li>Manage probation reviews, performance appraisals, and PIPs</li><li>Coordinate and support staff training programs</li><li>Work closely with shift managers and cluster managers</li><li>Conduct regular branch visits to assess performance and compliance</li><li>Assist with incentive and performance tracking programs</li><li>Prepare reports and recommendations for senior operations management</li></ul>Requirements<ul><li>Experience in employee relations, HR operations, or a similar role</li><li>Strong communication and interpersonal skills</li><li>Ability to be firm, objective, and professional</li><li>Comfortable working in a fast-paced restaurant environment</li><li>English required; additional languages are an advantage</li></ul>What We Offer<ul><li>Stable role within a growing multi-brand food company</li><li>Exposure to real operational decision-making</li><li>Career growth for the right candidate</li></ul>Job Type: Full-timePay: KD250.000 - KD350.000 per month

Employee Relations & Performance Officer

TSL Company

Location: Kuwait Experience: 3&ndash;5 years Department: Human ResourcesJob Summary:TSL Group is looking for a proactive and experienced HR Officer to manage and support all HR functions in Kuwait. The ideal candidate will have 3&ndash;5 years of hands-on experience handling day-to-day HR operations, ensuring compliance with company policies and Kuwait Labor Law, and contributing to a positive employee experience.Key Responsibilities:<ul><li>Manage end-to-end HR operations including recruitment, onboarding, employee relations, and offboarding.</li><li>Maintain employee records, contracts, renewals, and HR documentation accurately.</li><li>Ensure compliance with Kuwait Labor Law, company policies, and HR procedures.</li><li>Support payroll processing, leave management, attendance tracking, and benefits administration.</li><li>Coordinate with government authorities (MGRP, PACI, visas, work permits, residencies).</li><li>Assist in implementing HR policies, performance management processes, and employee engagement initiatives.</li><li>Prepare HR reports and maintain HR databases.</li><li>Support training, HR audits, and employee development programs.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.</li><li>3&ndash;5 years of HR experience in Kuwait covering all HR functions.</li><li>Strong knowledge of Kuwait Labor Law and local HR practices.</li><li>Bilingual proficiency in Arabic and English (spoken and written).</li><li>Proficient in MS Office and HR systems/ERP.</li><li>Excellent communication, organizational, and interpersonal skills.</li><li>Ability to handle confidential information with discretion and work under pressure.</li></ul>Preferred Skills:<ul><li>Experience in multi-national or group companies.</li><li>Strong coordination skills with government entities.</li><li>Ability to work independently and take initiative in HR projects.</li></ul>Job Type: Full-timePay: KD450.000 - KD500.000 per month

HR Officer

PCPLTD

LocationKuwait (Head Office with oversight across multiple restaurant outlets)IndustryFood &amp; Beverage / HospitalityJob SummaryThe HR Manager will be responsible for end-to-end human resource management across a multi-outlet restaurant chain in Kuwait. The role includes recruitment, manpower planning, employee relations, compliance with Kuwait Labour Law, payroll coordination, performance management, and HR policy implementation for both local and expatriate staff.Key Responsibilities1. Recruitment &amp; Manpower Planning<ul><li>Plan and execute bulk hiring for restaurant staff (Chefs, Cooks, Waiters, Cashiers, Baristas, Supervisors, Cleaners, etc.).</li><li>Coordinate overseas recruitment (India, Nepal, Philippines, etc.) with licensed manpower agencies.</li><li>Conduct interviews, selection, onboarding, and deployment across outlets.</li><li>Maintain staffing levels as per business requirements and expansion plans.</li></ul>2. Compliance &amp; Labour Law<ul><li>Ensure full compliance with Kuwait Labour Law, residency regulations, and Ministry of Social Affairs &amp; Labour (MOSAL) requirements.</li><li>Handle visas, residencies, work permits, medicals, and related documentation in coordination with PROs.</li><li>Maintain employee records, contracts, and renewals.</li></ul>3. Employee Relations &amp; Welfare<ul><li>Act as a point of contact for employee grievances, disciplinary matters, and conflict resolution.</li><li>Manage attendance, leave, absenteeism, warnings, terminations, and end-of-service benefits.</li><li>Promote a positive work culture aligned with hospitality standards.</li></ul>4. HR Policies &amp; Procedures<ul><li>Develop and implement HR policies, SOPs, employee handbooks, and code of conduct.</li><li>Ensure uniform HR practices across all outlets.</li><li>Monitor compliance with company rules and disciplinary procedures.</li></ul>5. Performance Management &amp; Training<ul><li>Design and implement performance appraisal systems for restaurant staff and managers.</li><li>Identify training needs and coordinate skills, hygiene, customer service, and compliance training.</li><li>Support outlet managers in team development and productivity improvement.</li></ul>6. Payroll &amp; Compensation<ul><li>Coordinate payroll processing in line with contracts, overtime, and Kuwait wage norms.</li><li>Ensure timely salary payments and proper documentation.</li><li>Handle compensation structuring, incentives, and staff benefits.</li></ul>7. HR Reporting &amp; MIS<ul><li>Prepare monthly HR reports: headcount, attrition, recruitment status, visa status, and compliance updates.</li><li>Provide HR data and insights to senior management for decision-making.</li></ul>Required Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.</li><li>5&ndash;8 years of HR experience, preferably in restaurants, hospitality, retail, or FMCG.</li><li>Minimum 2&ndash;3 years experience in Kuwait or GCC (mandatory).</li><li>Strong knowledge of Kuwait Labour Law and visa processes.</li><li>Experience managing multi-national workforce and multi-location operations.</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and people management skills</li><li>Excellent knowledge of recruitment (local &amp; overseas)</li><li>Hands-on experience in employee relations and disciplinary handling</li><li>Good communication skills in English (Arabic is a strong advantage)</li><li>Ability to work under pressure in a fast-paced restaurant environment</li><li>Proficient in HR systems, MS Excel, and reporting</li></ul>Preferred Candidate Profile<ul><li>Experience working with QSR chains, casual dining, or fine-dining restaurant groups</li><li>Candidates currently in Kuwait will be preferred</li><li>Immediate or short notice joiners preferred</li></ul>Job Type: Full-timePay: KD1,000.000 - KD1,500.000 per monthApplication Question(s):<ul><li>Are you based in Kuwait </li><li>Can you speak Arabic</li></ul>Work Location: In person

Human Resource - HR Manager – Restaurant Chain

Floward

<div>
 
 
 Job Title:
 
 Employee Performance &amp; Learning and Development Senior Officer
 
 
 
 Location:
 
 Kuwait
 
 
 
 
 
 
 Job Purpose
 
 
 
 The Employee Performance &amp; Learning and Development Senior Officer supports the execution of performance management and learning initiatives through hands-on coordination, system administration, and operational delivery.
 
 
 The role focuses on enabling learning programs, supporting performance cycles, maintaining learning systems, and providing accurate data and reporting to ensure consistent, timely, and effective People &amp; Culture processes across the organization.
 
 
 This is an execution-focused role operating under the guidance of a Manager or Senior Manager.
 
 
 
 
 
 
 Learning &amp; Development
 
 
 
 
 
 
 
 Training Needs &amp; Planning Support
 
 
 <ul>
 <li>
 Support HR Business Partners and line managers in collecting and consolidating Training Needs Analysis (TNA) inputs across functions and geographies.
 </li>
 <li>
 Maintain and regularly update centralized training needs trackers and learning plans.
 </li>
 <li>
 Support analysis of performance and capability data to identify development priorities.
 </li>
 </ul>
 
 
 Training Coordination &amp; Delivery Support
 
 
 <ul>
 <li>
 Coordinate logistics for training programs, including scheduling, communication, attendance tracking, and preparation of materials.
 </li>
 <li>
 Support the development and updating of training content, presentations, job aids, and learning resources.
 </li>
 <li>
 Liaise with internal Subject Matter Experts and external training vendors to support program delivery.
 </li>
 <li>
 Collect participant feedback and support evaluation of training effectiveness.
 </li>
 </ul>
 
 
 Learning Engagement &amp; Activation
 
 
 <ul>
 <li>
 Support learning engagement initiatives such as Lunch &amp; Learn sessions and internal learning campaigns.
 </li>
 <li>
 Coordinate learning calendars and ensure timely communication to employees.
 </li>
 <li>
 Track participation and engagement levels and identify opportunities to improve learning uptake.
 </li>
 </ul>
 
 
 Learning Management System (LMS) Administration
 
 
 <ul>
 <li>
 Support day-to-day administration of LMS platforms (e.g., SAP SuccessFactors LMS, Udemy, Coassemble).
 </li>
 <li>
 Upload learning content, manage enrollments, track course completion, and maintain accurate learning records.
 </li>
 <li>
 Prepare standard LMS reports and dashboards for stakeholders.
 </li>
 <li>
 Support initiatives to improve LMS adoption and learner engagement.
 </li>
 </ul>
 
 
 Performance Management
 
 
 
 
 
 
 
 Performance Cycle Support
 
 
 <ul>
 <li>
 Support the execution of annual performance appraisal cycles, mid-cycle reviews, and 360-degree feedback processes using HR systems.
 </li>
 <li>
 Assist with system setup, timelines, and communication to employees and managers.
 </li>
 <li>
 Coordinate calibration session logistics and related documentation.
 </li>
 <li>
 Follow up with managers and employees to ensure timely completion of performance activities.
 </li>
 </ul>
 
 
 Performance Data &amp; Reporting
 
 
 <ul>
 <li>
 Support preparation of performance reports and dashboards.
 </li>
 <li>
 Assist in analyzing performance data to identify trends, risks, and improvement areas.
 </li>
 <li>
 Support post-cycle reviews and documentation of follow-up actions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, Education, or a related field.
 </li>
 <li>
 3&ndash;5 years of experience in Learning &amp; Development, Performance Management, or HR Operations.
 </li>
 <li>
 Prior exposure to corporate learning programs or performance management cycles is preferred.
 </li>
 <li>
 Working knowledge of LMS platforms and HR systems (SAP SuccessFactors preferred).
 </li>
 <li>
 Strong Excel and reporting skills with experience managing trackers and dashboards.
 </li>
 <li>
 Strong coordination, communication, and organizational skills.
 </li>
 <li>
 Ability to work in a fast-paced, cross-functional, and multi-country environment.
 </li>
 </ul>
 
 
 
 
 
 
 About Floward
 
 
 
 
 
 
 
 Floward is the leading online flowers and gifting company in the Middle East and the UK. Our company was founded in 2017, and within five years we expanded our operations to include nine countries. At Floward, we pride ourselves on creating a seamless and innovative experience for our customers and we love making the process of sending flowers and gifts as enjoyable as receiving them. We make sure to source our flowers daily from the best ethical growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion.
 
 
 We are known for our flower arrangements, but we made great partnerships with local and international brands in all our communities to offer our clients a wide range of gifts including chocolate, perfumes, cakes, jewellery, and more.
 
 
 
 
 
 Operating in 37 cities in nine countries across the MENA region and London, UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure that gifts and arrangements arrive fresh to the customer.
 
 
 
 
 
 https://floward.co/
 
</div>

Employee Performance & Learning and Development Senior Officer

Boutiqaat

Training OfficerAbout the RoleWe are seeking a motivated and results-driven Training Officer to design, deliver, and evaluate effective training programs that support staff development and organizational performance. The ideal candidate is passionate about learning, highly organized, and skilled at engaging diverse audiences.Key Responsibilities<ul><li>Identify training needs through consultation and performance analysis</li><li>Design and deliver engaging training sessions (in-person and/or online)</li><li>Develop training materials, manuals, and presentations</li><li>Monitor and evaluate training effectiveness and report outcomes</li><li>Support onboarding and continuous professional development initiatives</li><li>Maintain accurate training records and documentation</li></ul>Requirements<ul><li>Diploma or degree in Education, Human Resources, Training, or a related field</li><li>Proven experience in training delivery or learning &amp; development</li><li>Strong communication and presentation skills</li><li>Ability to plan, organize, and manage multiple training activities</li><li>Proficiency in MS Office and learning management systems (LMS) is an advantage</li></ul>Key Competencies<ul><li>Excellent interpersonal skills</li><li>Analytical and problem-solving ability</li><li>Adaptability and creativity in training methods</li><li>Attention to detail and strong time management</li></ul>Job Type: Full-timeExperience:<ul><li>Training Officer: 1 year (Preferred)</li></ul>

Training Officer

justclean

The Operations Officer is responsible for ensuring operational success and order fulfilment within an assigned country, while also supporting multiple countries in the region when needed. This is a shift-based and rotational role, meaning coverage and responsibilities may change daily depending on operational requirements.The Officer plays a key role in monitoring orders, managing partner satisfaction, handling live operational issues, and coordinating with service providers and customer service teams to ensure seamless execution of delivery and home cleaning services.Key Responsibilities- Oversee the complete order cycle from pickup to delivery within the assigned country.- Monitor daily deliveries and ensure services are completed on time.- Follow up promptly on delayed or pending orders with service providers.- Track and update order status to maintain consistent performance.- Handle partner support tickets and escalate unresolved issues when necessary.- Support operations of the assigned country according to daily shift allocations.- Supervise operations across different delivery points and escalate delays or failures.- Act as a liaison between country teams and customer service.- Assist with real-time incident handling and operational escalations.- Prepare and submit shift reports summarizing incidents, order performance, and service quality.- Ensure the timely execution of pickups and deliveries.- Assist in the training and onboarding of service providers when needed.- Provide direct communication support to partners for any operational requirements.- Offer cross-country operational support during peak hours or emergenciesJob Type: Full-timePay: KD400.000 - KD600.000 per month

Operation Officer

Al Mashaan General Trading & General Contracting for Buildings Co.

<div>
 Job Role
 
 
 The Junior HR Executive is responsible for assisting in various HR functions including recruitment, employee onboarding, records management, attendance tracking, and day-to-day administrative tasks. This role serves as a support link between management and staff, ensuring smooth and compliant HR operations.
 
 
 Duties &amp; Responsibilities
 
 
 <ul>
 <li>
 Recruitment Support
 </li>
 <li>
 Post job openings on various platforms and collect applications.
 </li>
 <li>
 Assist in local and overseas hiring; coordinate with candidates and hiring agents (Local &amp; Overseas).
 </li>
 <li>
 Conduct CV screening, telephonic interviews, online testing, and 1st round of face-to-face interviews.
 </li>
 <li>
 Coordinate interview schedules with candidates, Sr. HR Executive, and hiring managers.
 </li>
 <li>
 Collect required documents from agents (PCC, Pre-Medical) and obtain necessary management approvals for visa issuance and airline ticket booking.
 </li>
 <li>
 For local hiring, collect necessary documents directly from candidates.
 </li>
 <li>
 Prepare offer letters and joining documents.
 </li>
 <li>
 Support in onboarding and induction activities.
 </li>
 <li>
 Maintain and analyze recruitment data and generate relevant reports.
 </li>
 <li>
 Employee Records &amp; Documentation
 </li>
 <li>
 Maintain and update employee files (physical and electronic).
 </li>
 <li>
 Record and track expiry of documents such as passports, visas, and insurance.
 </li>
 <li>
 Ensure all HR documents are filed and labeled correctly.
 </li>
 <li>
 HR System Support
 </li>
 <li>
 Update employee information in the HRMS system.
 </li>
 <li>
 Generate standard HR reports (attendance, late/early logins, HR metrics, recruitment data, etc.).
 </li>
 <li>
 Handle data entry and verification during audits or reviews.
 </li>
 <li>
 Attendance &amp; Leave Management
 </li>
 <li>
 Monitor daily attendance records and process leave applications.
 </li>
 <li>
 Follow up with employees or supervisors on attendance irregularities.
 </li>
 <li>
 Assist in creating or verifying monthly attendance reports for payroll processing.
 </li>
 <li>
 Employee Relations
 </li>
 <li>
 Handle basic employee queries regarding HR policies and procedures.
 </li>
 <li>
 Maintain employee engagement records and participation in HR programs.
 </li>
 <li>
 Assist in grievance handling by conducting investigations, preparing grievance reports, and documenting disciplinary actions under guidance.
 </li>
 <li>
 General HR Administration
 </li>
 <li>
 Support Sr. HR Executive &amp; HR Manager in creating and amending forms, policies, and processes.
 </li>
 <li>
 Draft and issue employee letters (salary certificates, sick leave forms, memos, etc.).
 </li>
 <li>
 Circulate/convey HR communications to employees.
 </li>
 <li>
 Support HR events, training sessions, and employee engagement activities.
 </li>
 <li>
 Ensure employees comply with organizational policies and processes.
 </li>
 <li>
 Assist in obtaining and carrying out tasks for sustaining ISO certification of the organization.
 </li>
 </ul>
</div>

Junior HR Executive

Explore 166+ Employee relations performance officer in Kuwait City this January. Find roles across top companies and apply now to boost your career.