customer service representative

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english customer support (non-voice) Jobs in Giza

english customer support (non-voice)

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english customer service rep

Concentrix

Key Responsibilities and Duties:<ul><li>Customer Support: Answering queries, resolving complaints, and providing information about products, services, or policies.</li><li>Communication: Handling both inbound/outbound calls professionally and using, chat, or email, often in a fast-paced environment.</li><li>Documentation: Updating customer records, logging details of interactions in a CRM system accurately.</li><li>Problem-Solving: Troubleshooting issues with empathy and adhering to company guidelines.</li><li>Sales/Account Management: Upselling, placing orders, scheduling appointments, and updating account information.</li><li>Performance Metrics: Meeting targets for metrics like Average Handle Time (AHT) and Customer Satisfaction (CSAT).</li></ul>Required Skills and Qualifications:<ul><li>Communication: Excellent verbal and written communication skills.</li><li>Soft Skills: Active listening, empathy, patience, and the ability to handle difficult customers.</li><li>Technical Skills: Proficiency in computer systems, CRM software, and fast typing skills.</li><li>Education: High school diploma or equivalent is generally required.</li><li>Experience: Often requires 1-2 years of experience in customer service or a related field.</li></ul>Typical Working Environment: Call center agents typically work in a structured environment, often in shifts, involving long periods of sitting and talking.Job Types: Full-time, Permanent, New gradPay: E&pound;13,000.00 - E&pound;20,000.00 per month

English Customer service rep

Concentrix is hiring We&rsquo;re Hiring: Customer Service Representative (Full-Time)Are you a people person who loves solving problems and creating great experiences? This is your chance to join a dynamic team where your voice truly makes a difference!Position: Customer Service RepresentativeEmployment Type: Full-Time Shifts: Rotational Transportation: Provided + Door to door for girls (after 9PM) Benefits: Social &amp; Medical Insurance IncludedWhat You&rsquo;ll Do:<ul><li>Handle customer inquiries with professionalism and positivity</li><li>Resolve issues efficiently and build strong customer relationships</li><li>Maintain accurate records and follow up when needed</li><li>Deliver an outstanding customer experience every time</li></ul>What We&rsquo;re Looking For:<ul><li>Excellent communication skills</li><li>English proficiency at B2 level or higher</li><li>Problem-solving mindset</li><li>Ability to work rotational shifts</li><li>Team player with a customer-first attitude</li><li>Ready to start immediately</li></ul>Why Join Us?<ul><li>Stable full-time role</li><li>Transportation support for your convenience</li><li>Comprehensive social &amp; medical insurance</li><li>Supportive and growth-oriented work environment</li></ul>If you&rsquo;re ready to grow your career in customer service and be part of a supportive team, we&rsquo;d love to hear from you!Apply now if you're interested and take the next step in your career!Job Type: Full-time

Customer service representative

HSBC

<div>
 As a Contact Center Agent at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.
 
 
 
 Key Responsibilities:
 
 &bull; Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
 
 &bull; Provide accurate information on HSBC products, services, and procedures.
 
 &bull; Identify customer needs and offer appropriate solutions or escalate when necessary.
 
 &bull; Ensure all interactions comply with HSBC's service standards and regulatory requirements.
 
 &bull; Maintain accurate records of customer interactions and transactions.
 
 &bull; Contribute to team goals by achieving individual performance targets.
 
 Skills &amp; Competencies:
 
 &bull; Strong communication and active listening skills.
 
 &bull; Customer service orientation with problem-solving ability.
 
 &bull; Ability to multitask and manage time effectively in a fast-paced environment.
 
 &bull; Team player with adaptability to changing business needs.
 
 
 
 Requirements:
 
 &bull; Must be a graduate with a bachelor's degree
 
 &bull; Proficient in English, with strong reading, writing, and speaking abilities
 
 &bull; Ability to work flexible hours, including rotational shifts
</div>

Contact Center Agent

NOK Human Capital

<div>
 
 
 NOK Human Capital is Hiring!
 
 
 
 
 
 
 We&rsquo;re looking for Call Center Agents to join one of the biggest and most well-known banks in Egypt.
 
 
 
 
 <ul>
 <li>
 
 Location:
 
 Mohandessin (On-site)
 </li>
 <li>
 
 Shifts:
 
 24/7 Rotational with rotational days off
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 University Graduates
 </li>
 <li>
 English level: B2
 </li>
 <li>
 Previous Customer Service experience from 1 to 2 years is a must.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 
 Gross Salary:
 
 based on experience
 </li>
 <li>
 Social &amp; Medical Insurance
 </li>
 </ul>
 
 
</div>

Contact Center Agent (Banking)

Al-Mansour Automotive

<div>
 
 
 Job Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Determines automotive problems by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records and examining service schedules.
 </li>
 <li>
 Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
 </li>
 <li>
 Enhances the organization's reputation by achieving and overachieving the targeted CSI (Customer Satisfaction indicator).
 </li>
 <li>
 Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
 </li>
 <li>
 Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
 </li>
 <li>
 Promote parts &amp; accessories sales by informing customers about different products, vehicle care, and maintenance that can get their vehicles operating more efficiently.
 </li>
 <li>
 Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
 </li>
 <li>
 Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications
 
 :
 
 
 
 
 <ul>
 <li>
 Engineering bachelor's degree (Mechanical, Electrical, Power engineering)
 </li>
 </ul>
 
 
 
 
 
 Minimum Experience:
 
 
 
 
 
 <ul>
 <li>
 
 Minimum 2-3 years of experience in the Automotive field is a must
 
 .
 </li>
 </ul>
 
 
 
 
 
 Job-Specific Skills:
 
 
 
 
 
 <ul>
 <li>
 Excellent interpersonal communication skills
 </li>
 <li>
 Excellent command of English Language
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Negotiation skills
 </li>
 </ul>
 
 
</div>

Service Advisor

justclean

Job Summary:We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound chats and outbound calls to assist customers, resolve inquiries, provide information, and ensure a high level of customer satisfaction. This role requires excellent communication skills, patience, and a problem-solving mindset.Requirements:<ul><li>Bilingual (Arabic/English) abilities are a Must.</li><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in a call center or customer service role preferred.</li><li>Strong verbal and written communication skills.</li><li>Good listening and problem-solving abilities.</li><li>Ability to handle high chats/OB Calls volumes and work in a fast-paced environment.</li><li>Basic computer and typing skills.</li><li>Flexibility to work shifts, including evenings, weekends, and holidays if required.</li></ul>Key Responsibilities:<ul><li>Answer Chats and respond to customer inquiries in a professional manner.</li><li>Make outbound calls to follow up on customer issues, provide support, or promote services/products.</li><li>Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.</li><li>Maintain up-to-date knowledge of products, services, and promotions.</li><li>Enter and update customer information in the database accurately.</li><li>Meet or exceed daily Chats/OB Calls quotas and quality assurance benchmarks.</li><li>Escalate complex issues to the supervisor or relevant department as needed.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Follow communication scripts and adhere to company policies and procedures.</li></ul>Preferred Skills:<ul><li>Knowledge of CRM systems or call center software.</li></ul>Job Type: Full-timePay: E&pound;10,000.00 per month

Call Center Agent

<div>
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 UKCS Agent
 
 
 
 
 Principal responsibilities
 
 
 
 
 Impact on the Business
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
 </li>
 <li>
 Delivers what is promised in line with customer expectations
 </li>
 <li>
 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 </li>
 </ul>
 
 
 Customers / Stakeholders
 
 
 <ul>
 <li>
 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
 </li>
 <li>
 Generating customer loyalty through strong knowledge of key products and services
 </li>
 <li>
 Owns and resolves issues and understands how and when to escalate
 </li>
 </ul>
 
 
 Leadership &amp; Teamwork
 
 
 <ul>
 <li>
 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
 </li>
 <li>
 Values diversity amongst team
 </li>
 </ul>
 
 
 Operational Effectiveness &amp; Control
 
 
 <ul>
 <li>
 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
 </li>
 <li>
 Maintains HSBC internal control standards
 </li>
 <li>
 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 </li>
 </ul>
 
 
 Qualifications - External
 
 
 <ul>
 <li>
 Must be university graduate in any discipline
 </li>
 <li>
 Must be Fluent to Native Like Speaker in English
 </li>
 <li>
 Open to working flexible shifting schedules and night and overnight shifts
 </li>
 <li>
 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
 </li>
 <li>
 Takes pride in delivering what is promised in line with the customer and service expectations
 </li>
 <li>
 Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
 </li>
 <li>
 Ability to work in a high-volume, fast paced environment is required
 </li>
 <li>
 Proficiency with personal computers and basic software packages and specialised applications
 </li>
 <li>
 Excellent communication skills and is polite and friendly at all times
 </li>
 <li>
 Displays patience and empathy
 </li>
 <li>
 Must have residency in Cairo
 </li>
 </ul>
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
 
 
 
</div>

Customer Service Representative

Explore 115+ English customer service rep in Giza this March. Find roles across top companies and apply now to boost your career.