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enterprise account manager

Behavox

<div><h4 class="jobSectionHeader"><b>About Behavox</b></h4>
<p>
Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.</p>
<p>
From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.</p>
<p>
Our approach is unique, and it's validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.</p>
<p>
We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.</p>
<p><b>
About the Role</b></p>
<p>
Behavox's Strategic Account Managers own the full commercial relationship with some of the world's most complex and highly regulated financial institutions. This includes delivery outcomes, commercial performance, executive relationships, and long-term strategic growth across a portfolio of global banks, hedge funds, asset managers, and energy firms operating under the world's most demanding regulatory frameworks.</p>
<p>
Clients in this portfolio are building or strengthening unified controls frameworks that bring together communications surveillance, trade surveillance, compliant archiving, and policy management into a single, defensible control system. The Strategic Account Manager's role is to understand where each client sits on that journey, ensure Behavox is delivering against their current needs, and position the platform to serve the full scope of their controls framework over time. This requires full end-to-end ownership of the relationship, delivery, health, satisfaction, retention, and growth for every account in the portfolio, operating with a high degree of autonomy on account strategy, renewals, escalations, and executive relationships.</p>
<p>
The role requires the ability to think strategically and execute operationally, often in the same day. The Strategic Account Manager will own all renewals across the portfolio, build retention strategy, lead negotiations, and close; accurately forecast ARR churn risk and develop mitigation plans; drive inbound expansion deals independently in collaboration with Account Executives; and lead executive business reviews that are genuinely strategic: conversations about compliance posture, regulatory risk, control maturity, and platform value.</p>
<p>
This is a hybrid position based out of our London office.</p>
<p><b>
What You'll Bring</b></p>
<ul>
<li><b>Enterprise compliance technology and unified controls frameworks.</b> Deep working knowledge of how communications surveillance, trade surveillance, compliant archiving, and policy management converge into a single control system at regulated financial institutions; understands how clients evaluate and mature their compliance posture over time.</li>
<li><b>Financial services regulatory environment.</b> Understands the regulatory obligations driving client demand, from communications monitoring requirements to trade reconstruction and archiving mandates, across global banking, hedge fund, asset management, and energy sectors.</li>
<li><b>Multi-stakeholder account management across regulated financial institutions.</b> Navigates complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams; manages both executive-level strategic relationships and working-level practitioner relationships simultaneously.</li>
<li><b>Commercial lifecycle management for enterprise SaaS.</b> Owns the full renewal and expansion cycle: retention strategy, churn forecasting, negotiation, close, and pipeline development in partnership with Account Executives; understands how delivery health directly impacts commercial outcomes.</li>
<li><b>Escalation management and operational accountability</b>. Owns ticket triage, escalation, and resolution end to end for the full portfolio; manages complex, multi-workstream escalations with minimal manager involvement; builds relationships with Product, Engineering, and Support counterparts to accelerate resolution.</li>
</ul>
<p><b>What You'll Do</b></p>
<ul>
<li><b>Account health monitoring and risk identification.</b> Independently assesses account health and risk across commercial, operational, and relationship dimensions; surfaces risk early by reading ticket patterns, stakeholder signals, and adoption data as intelligence; builds intervention plans without manager direction.</li>
<li><b>Executive business review design and delivery.</b> Designs and executes QBRs and EBRs for all accounts including executive-level engagement; leads conversations about compliance posture, regulatory risk, control maturity, and platform value rather than product update calls.</li>
<li><b>Renewal ownership and churn forecasting.</b> Owns all renewals across the portfolio: builds retention strategy, leads negotiations, closes; accurately forecasts ARR churn risk and develops mitigation plans using account health data, stakeholder intelligence, and delivery performance indicators.</li>
<li><b>Expansion identification and commercial execution.</b> Drives inbound expansion deals independently; collaborates with Account Executives per Unit of One model for strategic accounts; leads with value, not discount-first positioning; builds commercial plays grounded in customer intelligence.</li>
<li><b>Delivery follow-through and client communication ownership.</b> Owns the client-facing narrative when delivery issues arise, ensuring commitments made to the client are tracked and fulfilled; translates technical or operational updates into language the client can act on; holds internal teams accountable through to confirmed resolution so the client has everything they need without chasing.</li>
</ul>
<p><b>What We Offer
</b></p><ul><li>A truly global mission with a passionate community in locations all over the world<br>
</li>
<li>Huge impact and learning potential as our aspirations require bold innovation<br>
</li>
<li>Highly competitive compensation</li>
<li>Benefits include fully covered health coverage for employee and family<br>
</li>
<li>Generous time-off policy and flexible work schedule</li>
</ul>
<p><b>About Our Process</b></p><br>
<p>
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.<br>
<br>
During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.<br>
<br>
The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.</p>
<p><b>
Please note that:</b></p>
<ul>
<li>We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process</li>
<li>Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.</li></ul></div>

Strategic Account Manager 3

SkanAI

<div><div><b>Be at the Forefront of the Agentic AI Revolution</b></div><div></div><div><br>
At Skan AI, we are pioneering the context engine for human and agentic execution, bringing context from enterprise operators, systems, and processes to power how the world's largest organizations execute their most complex, mission-critical work.</div><div></div><div><b><br>
Why Skan AI</b></div><div></div><div><br>
We're in hyper-growth mode at exactly the right moment in history. As enterprises race to adopt agentic AI, we're uniquely positioned to deliver the clear signal they desperately need: a platform that trains and grounds AI Agents in trillions of real execution signals, enabling reliable, compliant automation of their most complex processes.</div><div></div><div><br>
Backed by Dell Technologies Capital and other leading investors, we're the only company that can bridge the gap between AI's promise and enterprise reality, making us perfectly positioned to define the agentic era for modern enterprises.</div><div></div><div><br>
Our diverse, collaborative team of 250+ innovators is solving category-defining challenges at the intersection of AI, process intelligence, and enterprise work. Diverse perspectives fuel breakthrough thinking, cross-functional collaboration is the norm, and our work directly transforms how Fortune 500 companies operate. We are shaping the future of work itself.</div><div></div><div><b><br>
About the Role</b></div><div></div><div><br>
We are looking for a senior commercial leader to own a portfolio of strategic BFSI accounts &mdash; primarily large banks, insurers, and financial services firms. This is not a traditional account management role. You are the executive sponsor, the commercial owner, and the trusted advisor to senior client stakeholders simultaneously.</div><div></div><div><br>
You will carry a net revenue retention and expansion quota, with direct accountability for renewals, upsell, and new use-case development across your assigned book of business. You will partner with a cross-functional team &mdash; including delivery, value engineering, and solutions &mdash; to ensure customers realize measurable business outcomes from their investment in Skan, and you will serve as the primary voice of the customer internally.</div><div></div><div><br>
The ideal candidate has managed large enterprise accounts at a B2B SaaS company or a leading Agentic provider, has deep familiarity with BFSI operating environments, and can hold credible conversations with COOs, CIOs, and CFOs about AI, automation, and transformation strategy. This is not a relationship-manager role &mdash; this is a quota-carrying commercial role where you are accountable for outcomes.</div><div><b>
Key Responsibilities</b></div><div><b>
Account Strategy &amp; Governance</b></div><ul><li>
Develop and execute multi-year account plans for each customer, aligning Skan's capabilities to the client's business objectives, transformation priorities, and operating model.</li><li>
Lead quarterly business reviews (QBRs) that connect Skan's impact to enterprise priorities and surface expansion opportunities across business units and geographies.</li><li>
Maintain executive sponsor relationships at the COO, CIO, CFO, and Chief Transformation Officer level, ensuring Skan is embedded in the client's strategic agenda.</li></ul><div></div><div><b><br>
Renewal &amp; Expansion</b></div><ul><li>
Own the commercial relationship end-to-end: forecast accuracy, contract negotiation, on-time renewals, and conversion of expansion opportunities.</li><li>
Identify and develop upsell and cross-sell opportunities across new business units, geographies, and use cases &mdash; including claims automation, underwriting ops, compliance, and loan processing.</li><li>
Carry a net revenue retention (NRR) and new ARR expansion quota across your assigned book of business.</li></ul><div></div><div><b><br>
Customer Outcomes &amp; Risk Management</b></div><ul><li>
Partner with the cross-functional account team &mdash; delivery, value engineering, solutions &mdash; to ensure consistent and measurable value delivery against customer success criteria.</li><li>
Proactively identify and mitigate account risk: adoption gaps, stakeholder transitions, competitive pressure, or delivery concerns.</li><li>
Maintain high customer satisfaction, strong platform adoption, and sustained engagement throughout the customer lifecycle.</li><li>
Escalate and resolve issues quickly, working cross-functionally to protect and strengthen the customer relationship.</li></ul><div></div><div><b><br>
Internal Advocacy &amp; Cross-Functional Alignment</b></div><ul><li>
Represent customer needs internally, influencing product, marketing, and services priorities to strengthen Skan's BFSI enterprise offering.</li><li>
Partner with the partnerships team to identify and activate GSI and SI co-delivery opportunities within your accounts.</li></ul><div><b>
Key Metrics for Success</b></div><ul><li>
Net Revenue Retention (NRR): Primary metric; target 150%+ NRR across assigned book of business.</li><li>
Expansion ARR: Net new ARR generated from upsell, cross-sell, and new use-case development within existing accounts.</li><li>
Executive Engagement: Depth and frequency of C-suite relationships maintained per account.</li><li>
QBR Cadence &amp; Quality: Quarterly business reviews delivered on schedule with documented ROI evidence and forward-looking expansion plans.</li></ul><div><b>
Ideal Candidate Profile</b></div><ul><li>
10+ years of experience in strategic account management or enterprise customer leadership at a B2B SaaS company or leading Agentic provider.</li><li>
Proven track record of managing and growing large enterprise accounts with Fortune 500 BFSI clients &mdash; banks, insurers, asset managers, or diversified financial services firms.</li><li>
Demonstrated success engaging and influencing C-suite executives (COO, CIO, CFO, Chief Transformation Officer) at global financial institutions, with experience navigating complex enterprise buying and governance environments.</li><li>
Strong commercial acumen, including experience structuring, negotiating, and closing large enterprise agreements and managing accurate revenue forecasts.</li><li>
Deep familiarity with BFSI operating environments and transformation priorities &mdash; claims, underwriting, loan operations, compliance, and back-office automation are areas you can speak to credibly.</li><li>
Conversant in AI and data concepts; able to credibly engage technical stakeholders on models, data flows, and platform architecture at a working level.</li><li>
Process intelligence, agentic AI, RPA, or automation domain experience strongly preferred.</li></ul><div><b>
Why Join Skan AI?</b></div><ul><li>
Be part of a category-creating company building the full agentic lifecycle.</li><li>
Own some of the most strategic BFSI enterprise relationships in the market, with a direct line to the C-suite at the world's largest financial institutions.</li><li>
Join a passionate, global team united by curiosity, integrity, and impact.</li><li>
In-office and remote work mix with global exposure.</li><li>
Competitive compensation and equity opportunities.</li></ul><div></div><div><i><br>
Skan AI is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace around the world. We do not discriminate based on race, color, religion or belief, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, ancestry, age, disability, medical condition, genetic information, marital or family status, military or veteran status, or any other characteristic protected by applicable laws in the locations where we operate.</i></div><div><i>
We welcome people from all backgrounds and provide reasonable accommodations throughout the hiring process.</i></div></div><div></div>

Enterprise Account Executive

Siena AI

<div><h2 class="jobSectionHeader"><b>Meet Siena</b></h2><p>
Siena is the The Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Gr&uuml;ns.
<br>
<br>
It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.</p><h2 class="jobSectionHeader"><b>
The team</b></h2><p>
We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.</p><p>
We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.</p><p>
If you want to own real problems rather than close tickets, keep reading.</p><p><b>
This role is not for most people. That's the point.</b></p><p>
Siena is building the intelligence layer for CX, and we're doing it at a speed most reps have never operated at. We are not looking for someone to &quot;manage a territory.&quot; We are looking for a closer: someone who treats every deal like it's the only one that matters, who doesn't wait to be told what to do, and who would rather lose a deal swinging than win it by accident.</p><p>
If you need a playbook for every situation, a manager checking in on you weekly, or a market that isn't changing under your feet, stop reading now. This isn't that job.</p><p>
If you're the person who finds a way to win when everyone else finds a reason they couldn't, keep reading.</p><p><b>
What this job actually is</b><br>
We're scaling the Enterprise motion and paying for it properly. This is a hunter seat for someone who can walk into a room with a CFO, a CX leader, or a hostile buying committee and command it: no hand-holding, no script, no safety net.
</p><p>You will run six-figure, multi-stakeholder deals with real RFPs and real competitive fire, and you will be expected to operate like you already own the outcome.</p><p>
We are deliberately not hiring junior reps into this seat. We don't have the bandwidth to coach someone up over eighteen months, and the deals on the table won't wait for anyone's learning curve. We are paying top of market for someone who is already exceptional and wants to prove it again, at a company still small enough that one person's work is visible to everyone.</p><p><b>
What you'll own</b></p><ul><li><p>
The full enterprise sales cycle, start to close: multi-stakeholder, multi-SKU, cycles that can run six months and don't move themselves</p></li><li><p>
Formal RFP processes, including the internal resources (solutions engineering, leadership) you'll need to shepherd through them without burning goodwill</p></li><li><p>
Total autonomy in the room: you adapt to whoever's in front of you, CFO or CX manager, without checking in at every step, because you already know what to say</p></li><li><p>
The business case, built and defended with real numbers, for brands doing $100M+ in annual GMV</p></li><li><p>
The instinct to spot and act on expansion inside your own deals, not because it's mandated, but because leaving money on the table isn't in your nature</p></li><li><p>
A real point of view on the competitive landscape, because the market is only getting harder and you should already know how you win in it</p></li></ul><p><b>
What it takes to be in the room</b></p><ul><li><p>
A track record, named brands, named numbers, of closing $100M+ GMV accounts. Not &quot;exposure to.&quot; Closed.</p></li><li><p>
Quota attainment in the last 1-2 years that you can explain, not just report. &quot;I exceeded quota&quot; tells us nothing. We want to know why you win when other people on your old team didn't.</p></li><li><p>
The kind of executive presence that doesn't need a warm-up. You get on a call cold with a CFO and you already know what to say.</p></li><li><p>
RFP experience and the judgment to run one without wasting everyone else's time.</p></li><li><p>
Hunger that shows up as a pattern, not a mood. You find a way to win. Every time. That's not a personality trait we're hoping for: it's the bar.</p></li><li><p>
Bonus: a background selling usage-based pricing. If you've sold that way, you already think in terms of land-and-expand and long-term account ownership, not one-and-done transactions.</p></li><li><p>
Prior AI/CX exposure is a plus, not a requirement, if everything else here is undeniable.</p></li></ul><p><b>
Why this is worth it</b><br>
This is not a role where you're competing with twelve other AEs for scraps of enterprise pipeline. You'll be one of a small number of people operating at this level, which means your work is visible, your wins compound fast, and you'll help define what &quot;Enterprise AE at Siena&quot; means as the team scales.
</p><p>This is intense. It is also one of the more rewarding seats you'll find: real ownership, real money, and a company moving fast enough that you'll never wonder if your work matters.</p><p>
If that sounds like the environment you've been looking for, we want to talk to you.
</p><p>If it sounds exhausting, this isn't a knock on you, it just isn't this role.</p><h2 class="jobSectionHeader"><b>
Why Siena?</b></h2><ul><li><p><b>
Real ownership.</b> You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.</p></li><li><p><b>
Work that ships and matters.</b> What you build reaches real consumer brands fast.</p></li><li><p><b>
A category we are creating.</b> The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.</p></li><li><p><b>
A team that respects your judgment.</b> Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.</p></li><li><p><b>
Great salary plus equity or stock grants.</b> Own a piece of what you build.</p></li><li><p><b>
Learning budget.</b> If you are growing, so are we.</p></li><li><p><b>
AI-fluency by default.</b> Few places will push your work with production AI further or faster.</p></li></ul><h2 class="jobSectionHeader"><b>
Our values</b></h2><p>
The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback&mdash;both giving and receiving it&mdash;because they care more about getting things right than being polite.
</p><p>They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.</p><h2 class="jobSectionHeader"><b><br>
Our approach to AI</b></h2><p>
The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.</p><p>
Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.</p><p>
At Siena, we&rsquo;re not just looking for people who can do a job. We&rsquo;re looking for people who want to break boundaries, create the future, and reshape industries. If that&rsquo;s you, we look forward to your application.</p><p>
We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.</p><p><i>
Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.</i></p></div>

Xelix

<div><p><b>About us</b></p><p>
We&rsquo;re Xelix, an AI-powered Control Centre for Accounts Payable teams. We work with some of the largest global companies to automate and enhance their financial control processes. At the heart of our product, we leverage machine learning techniques developed by our AI Engineering team to provide a more sophisticated offering than existing solutions.</p><p>
Things are going really well for us - we raised our Series A funding round from top investors, we&rsquo;ve grown our team to almost 100, and we&rsquo;ve won industry awards for our products.</p><p></p><p><b>
About the role</b></p><p>
We&rsquo;re looking for an experienced, hands-on <b>Senior Account Manager</b> to join our fast-growing scale up. This is a proactive, commercially minded role: you&rsquo;ll own the relationship and renewal, identify and create expansion opportunities, and ensure customers realise (and can clearly evidence) the value Xelix delivers. You&rsquo;ll partner closely with Sales, Product and Services to drive adoption, outcomes and long-term account growth.</p><p></p><p><b>
What you'll be doing</b></p><ul><li><p>
Own a portfolio of our highest-tier customers, acting as a trusted advisor and commercial lead across renewal and growth.</p></li><li><p>
Build and execute Customer Success Plans (CSPs) with clear outcomes, milestones, stakeholders and value hypotheses.</p></li><li><p>
Quantify, track and communicate value realisation (ROI/business impact), preparing and presenting success metrics and commercial narratives to executive sponsors and C-suite stakeholders.</p></li><li><p>
Develop a deep understanding of each customer&rsquo;s priorities, operating model, systems landscape, and roadmap&mdash;using this to shape account strategy and unlock expansion.</p></li><li><p>
Run proactive account governance (e.g., EBRs/QBRs), ensuring adoption, stakeholder engagement and action plans stay on track.</p></li><li><p>
Monitor customer health and engagement to identify risk early, lead retention plans, and mobilise internal teams to protect and grow revenue.</p></li><li><p>
Identify, qualify and progress upsell/cross-sell opportunities, building business cases, aligning stakeholders, and partnering with AEs/founders where needed to close.</p></li><li><p>
Lead renewals end-to-end: timeline management, commercial negotiation support, stakeholder alignment, and forecasting accuracy.</p></li><li><p>
Triage technical and non-technical issues with urgency and strong judgement, coordinating the right internal resources while keeping customers informed and confident.</p></li><li><p>
Be the voice of the customer internally: capture product feedback, influence prioritisation with evidence, and manage expectations on deliverables and timelines.</p></li><li><p>
Stay close to market trends and competitive landscape, contributing to strategic initiatives that improve our commercial approach and customer outcomes.</p></li></ul><p></p><p><b>
What you&rsquo;ll bring</b></p><ul><li><p>
At least 3 years experience in Account Management / Customer Success in B2B SaaS (or a consultative commercial role), owning senior stakeholder relationships and outcomes across a portfolio.</p></li><li><p>
You have ample experience in managing complex enterprise customers, involving six-figure ACVs and engagement at senior levels.</p></li><li><p>
Demonstrable commercial track record: leading renewals, retaining revenue, and creating growth through upsell/cross-sell (with clear examples of how you sourced, shaped and progressed opportunities).</p></li><li><p>
Strong value-based selling and storytelling skills: you can quantify impact, build a business case, and present success metrics/ROI confidently to executive sponsors and C-suite.</p></li><li><p>
Experience running structured account governance (e.g., CSPs, QBRs/EBRs, exec sponsor plans), translating customer goals into measurable plans and driving them to completion.</p></li><li><p>
Comfortable managing complex, multi-stakeholder enterprise accounts&mdash;navigating economic buyers, decision-makers, champions and influence networks to drive change.</p></li><li><p>
Proficient in MEDDPICC or similar sales methodology</p></li></ul><ul><li><p>
Evidence of proactively identifying risk and leading &ldquo;save plans&rdquo;: diagnosing root causes, mobilising internal teams, and executing clear recovery plans with pace and accountability.</p></li><li><p>
Strong cross-functional leadership: you&rsquo;re effective at coordinating Product, Delivery/Implementation, Support and Sales to unblock customers and deliver outcomes, without needing formal authority.</p></li><li><p>
Analytical and systems-minded: you enjoy using data (usage, outcomes, financials) to spot patterns, forecast risk, and prioritise where to invest time for maximum impact.</p></li><li><p>
Technically curious and quick to learn: you can understand customer environments and product capabilities well enough to advise, educate and credibly challenge.</p></li><li><p>
Excellent prioritisation and execution in a fast-paced environment; you can manage multiple workstreams, run a tight cadence, and keep stakeholders aligned.</p></li><li><p>
Clear, direct communicator with high ownership: you follow through, set expectations well, and bring energy and professionalism to customer interactions.</p></li></ul><p></p><p><b>
What we offer in return</b></p><p>
Competitive salary of &pound;60,000 - &pound;76,000 depending on experience + 30% commission</p><p>
️ 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days</p><p>
Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym</p><p>
Comprehensive private medical &amp; dental cover with Vitality</p><p>
Enhanced parental leave pay</p><p>
Learning &amp; development culture &ndash; &pound;1,000 personal annual budget</p><p>
We&rsquo;re carbon-neutral and are working towards ambitious carbon reduction goals</p><p>
Lots of team socials &amp; activities</p><p>
️ Annual team retreat</p><p></p><p><b><br>
Want to learn more?</b></p><ul><li><p>
About us</p></li><li><p>
Xelix blog</p></li><li><p>
Xelix news</p></li><li><p>
Xelix glassdoor</p></li></ul><p>
We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!</p><p>
If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach.</p><p>
This is a full-time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday.</p><p>
We welcome the responsible use of AI for research and interview preparation, but ask that it isn't used to generate answers during live interviews. We also believe in being transparent - we use Metaview's AI note-taker during interviews so our interviewers can stay fully present. If you'd prefer us not to use it, just let your interviewer know. While you may need to answer eligibility questions as part of your application, we do not use AI to review or make decisions on applications - every application is reviewed fairly by a member of our Talent team.</p></div>

Senior Account Manager - Enterprise

<div><p><b>About us</b></p><p>
We&rsquo;re Xelix, an AI-powered Control Centre for Accounts Payable teams. We work with some of the largest global companies to automate and enhance their financial control processes. At the heart of our product, we leverage machine learning techniques developed by our AI Engineering team to provide a more sophisticated offering than existing solutions.</p><p>
Things are going really well for us - we raised our Series A funding round from top investors, we&rsquo;ve grown our team to almost 100, and we&rsquo;ve won industry awards for our products.</p><p></p><p><b>
About the role</b></p><p>
We&rsquo;re looking for an experienced, hands-on <b>Senior Customer Success/Account Manager</b> to join our fast-growing scale up. This is a proactive, commercially minded role: you&rsquo;ll own the relationship and renewal, identify and create expansion opportunities, and ensure customers realise (and can clearly evidence) the value Xelix delivers. You&rsquo;ll partner closely with Sales, Product and Services to drive adoption, outcomes and long-term account growth.</p><p></p><p><b>
What you'll be doing</b></p><ul><li><p>
Own a portfolio of our highest-tier customers, acting as a trusted advisor and commercial lead across renewal and growth.</p></li><li><p>
Build and execute Customer Success Plans (CSPs) with clear outcomes, milestones, stakeholders and value hypotheses.</p></li><li><p>
Quantify, track and communicate value realisation (ROI/business impact), preparing and presenting success metrics and commercial narratives to executive sponsors and C-suite stakeholders.</p></li><li><p>
Develop a deep understanding of each customer&rsquo;s priorities, operating model, systems landscape, and roadmap&mdash;using this to shape account strategy and unlock expansion.</p></li><li><p>
Run proactive account governance (e.g., EBRs/QBRs), ensuring adoption, stakeholder engagement and action plans stay on track.</p></li><li><p>
Monitor customer health and engagement to identify risk early, lead retention plans, and mobilise internal teams to protect and grow revenue.</p></li><li><p>
Identify, qualify and progress upsell/cross-sell opportunities, building business cases, aligning stakeholders, and partnering with AEs/founders where needed to close.</p></li><li><p>
Lead renewals end-to-end: timeline management, commercial negotiation support, stakeholder alignment, and forecasting accuracy.</p></li><li><p>
Triage technical and non-technical issues with urgency and strong judgement, coordinating the right internal resources while keeping customers informed and confident.</p></li><li><p>
Be the voice of the customer internally: capture product feedback, influence prioritisation with evidence, and manage expectations on deliverables and timelines.</p></li><li><p>
Stay close to market trends and competitive landscape, contributing to strategic initiatives that improve our commercial approach and customer outcomes.</p></li></ul><p></p><p><b>
What you&rsquo;ll bring</b></p><ul><li><p>
At least 3 years experience in Account Management / Customer Success in B2B SaaS (or a consultative commercial role), owning senior stakeholder relationships and outcomes across a portfolio.</p></li><li><p>
You have ample experience in managing complex enterprise customers, involving six-figure ACVs and engagement at senior levels.</p></li><li><p>
Demonstrable commercial track record: leading renewals, retaining revenue, and creating growth through upsell/cross-sell (with clear examples of how you sourced, shaped and progressed opportunities).</p></li><li><p>
Strong value-based selling and storytelling skills: you can quantify impact, build a business case, and present success metrics/ROI confidently to executive sponsors and C-suite.</p></li><li><p>
Experience running structured account governance (e.g., CSPs, QBRs/EBRs, exec sponsor plans), translating customer goals into measurable plans and driving them to completion.</p></li><li><p>
Comfortable managing complex, multi-stakeholder enterprise accounts&mdash;navigating economic buyers, decision-makers, champions and influence networks to drive change.</p></li><li><p>
Proficient in MEDDPICC or similar sales methodology</p></li></ul><ul><li><p>
Evidence of proactively identifying risk and leading &ldquo;save plans&rdquo;: diagnosing root causes, mobilising internal teams, and executing clear recovery plans with pace and accountability.</p></li><li><p>
Strong cross-functional leadership: you&rsquo;re effective at coordinating Product, Delivery/Implementation, Support and Sales to unblock customers and deliver outcomes, without needing formal authority.</p></li><li><p>
Analytical and systems-minded: you enjoy using data (usage, outcomes, financials) to spot patterns, forecast risk, and prioritise where to invest time for maximum impact.</p></li><li><p>
Technically curious and quick to learn: you can understand customer environments and product capabilities well enough to advise, educate and credibly challenge.</p></li><li><p>
Excellent prioritisation and execution in a fast-paced environment; you can manage multiple workstreams, run a tight cadence, and keep stakeholders aligned.</p></li><li><p>
Clear, direct communicator with high ownership: you follow through, set expectations well, and bring energy and professionalism to customer interactions.</p></li></ul><p></p><p><b>
What we offer in return</b></p><p>
Competitive salary of &pound;60,000 - &pound;76,000 depending on experience + 30% commission</p><p>
️ 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days</p><p>
Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym</p><p>
Comprehensive private medical &amp; dental cover with Vitality</p><p>
Enhanced parental leave pay</p><p>
Learning &amp; development culture &ndash; &pound;1,000 personal annual budget</p><p>
We&rsquo;re carbon-neutral and are working towards ambitious carbon reduction goals</p><p>
Lots of team socials &amp; activities</p><p>
️ Annual team retreat</p><p></p><p><b><br>
Want to learn more?</b></p><ul><li><p>
About us</p></li><li><p>
Xelix blog</p></li><li><p>
Xelix news</p></li><li><p>
Xelix glassdoor</p></li></ul><p>
We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!</p><p>
If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach.</p><p>
This is a full-time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday.</p><p>
We welcome the responsible use of AI for research and interview preparation, but ask that it isn't used to generate answers during live interviews. We also believe in being transparent - we use Metaview's AI note-taker during interviews so our interviewers can stay fully present. If you'd prefer us not to use it, just let your interviewer know. While you may need to answer eligibility questions as part of your application, we do not use AI to review or make decisions on applications - every application is reviewed fairly by a member of our Talent team.</p></div>

Senior Customer Success Manager - Enterprise

<div><div><b>Be at the Forefront of the Agentic AI Revolution</b></div><div></div><div><br>
At Skan AI, we are pioneering the context engine for human and agentic execution, bringing context from enterprise operators, systems, and processes to power how the world's largest organizations execute their most complex, mission-critical work.</div><div></div><div><b><br>
Why Skan AI</b></div><div></div><div><br>
We're in hyper-growth mode at exactly the right moment in history. As enterprises race to adopt agentic AI, we're uniquely positioned to deliver the clear signal they desperately need: a platform that trains and grounds AI Agents in trillions of real execution signals, enabling reliable, compliant automation of their most complex processes.</div><div></div><div><br>
Backed by Dell Technologies Capital and other leading investors, we're the only company that can bridge the gap between AI's promise and enterprise reality, making us perfectly positioned to define the agentic era for modern enterprises.</div><div></div><div><br>
Our diverse, collaborative team of 250+ innovators is solving category-defining challenges at the intersection of AI, process intelligence, and enterprise work. Diverse perspectives fuel breakthrough thinking, cross-functional collaboration is the norm, and our work directly transforms how Fortune 500 companies operate. We are shaping the future of work itself.</div><div></div><div><b><br>
About the Role</b></div><div></div><div><br>
We are looking for a senior commercial leader to own a portfolio of strategic BFSI accounts &mdash; primarily large banks, insurers, and financial services firms. This is not a traditional account management role. You are the executive sponsor, the commercial owner, and the trusted advisor to senior client stakeholders simultaneously.</div><div></div><div><br>
You will carry a net revenue retention and expansion quota, with direct accountability for renewals, upsell, and new use-case development across your assigned book of business. You will partner with a cross-functional team &mdash; including delivery, value engineering, and solutions &mdash; to ensure customers realize measurable business outcomes from their investment in Skan, and you will serve as the primary voice of the customer internally.</div><div></div><div><br>
The ideal candidate has managed large enterprise accounts at a B2B SaaS company or a leading Agentic provider, has deep familiarity with BFSI operating environments, and can hold credible conversations with COOs, CIOs, and CFOs about AI, automation, and transformation strategy. This is not a relationship-manager role &mdash; this is a quota-carrying commercial role where you are accountable for outcomes.</div><div><b>
Key Responsibilities</b></div><div><b>
Account Strategy &amp; Governance</b></div><ul><li>
Develop and execute multi-year account plans for each customer, aligning Skan's capabilities to the client's business objectives, transformation priorities, and operating model.</li><li>
Lead quarterly business reviews (QBRs) that connect Skan's impact to enterprise priorities and surface expansion opportunities across business units and geographies.</li><li>
Maintain executive sponsor relationships at the COO, CIO, CFO, and Chief Transformation Officer level, ensuring Skan is embedded in the client's strategic agenda.</li></ul><div></div><div><b><br>
Renewal &amp; Expansion</b></div><ul><li>
Own the commercial relationship end-to-end: forecast accuracy, contract negotiation, on-time renewals, and conversion of expansion opportunities.</li><li>
Identify and develop upsell and cross-sell opportunities across new business units, geographies, and use cases &mdash; including claims automation, underwriting ops, compliance, and loan processing.</li><li>
Carry a net revenue retention (NRR) and new ARR expansion quota across your assigned book of business.</li></ul><div></div><div><b><br>
Customer Outcomes &amp; Risk Management</b></div><ul><li>
Partner with the cross-functional account team &mdash; delivery, value engineering, solutions &mdash; to ensure consistent and measurable value delivery against customer success criteria.</li><li>
Proactively identify and mitigate account risk: adoption gaps, stakeholder transitions, competitive pressure, or delivery concerns.</li><li>
Maintain high customer satisfaction, strong platform adoption, and sustained engagement throughout the customer lifecycle.</li><li>
Escalate and resolve issues quickly, working cross-functionally to protect and strengthen the customer relationship.</li></ul><div></div><div><b><br>
Internal Advocacy &amp; Cross-Functional Alignment</b></div><ul><li>
Represent customer needs internally, influencing product, marketing, and services priorities to strengthen Skan's BFSI enterprise offering.</li><li>
Partner with the partnerships team to identify and activate GSI and SI co-delivery opportunities within your accounts.</li></ul><div><b>
Key Metrics for Success</b></div><ul><li>
Net Revenue Retention (NRR): Primary metric; target 150%+ NRR across assigned book of business.</li><li>
Expansion ARR: Net new ARR generated from upsell, cross-sell, and new use-case development within existing accounts.</li><li>
Executive Engagement: Depth and frequency of C-suite relationships maintained per account.</li><li>
QBR Cadence &amp; Quality: Quarterly business reviews delivered on schedule with documented ROI evidence and forward-looking expansion plans.</li></ul><div><b>
Ideal Candidate Profile</b></div><ul><li>
10+ years of experience in strategic account management or enterprise customer leadership at a B2B SaaS company or leading Agentic provider.</li><li>
Proven track record of managing and growing large enterprise accounts with Fortune 500 BFSI clients &mdash; banks, insurers, asset managers, or diversified financial services firms.</li><li>
Demonstrated success engaging and influencing C-suite executives (COO, CIO, CFO, Chief Transformation Officer) at global financial institutions, with experience navigating complex enterprise buying and governance environments.</li><li>
Strong commercial acumen, including experience structuring, negotiating, and closing large enterprise agreements and managing accurate revenue forecasts.</li><li>
Deep familiarity with BFSI operating environments and transformation priorities &mdash; claims, underwriting, loan operations, compliance, and back-office automation are areas you can speak to credibly.</li><li>
Conversant in AI and data concepts; able to credibly engage technical stakeholders on models, data flows, and platform architecture at a working level.</li><li>
Process intelligence, agentic AI, RPA, or automation domain experience strongly preferred.</li></ul><div><b>
Why Join Skan AI?</b></div><ul><li>
Be part of a category-creating company building the full agentic lifecycle.</li><li>
Own some of the most strategic BFSI enterprise relationships in the market, with a direct line to the C-suite at the world's largest financial institutions.</li><li>
Join a passionate, global team united by curiosity, integrity, and impact.</li><li>
In-office and remote work mix with global exposure.</li><li>
Competitive compensation and equity opportunities.</li></ul><div></div><div><i><br>
Skan AI is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace around the world. We do not discriminate based on race, color, religion or belief, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, ancestry, age, disability, medical condition, genetic information, marital or family status, military or veteran status, or any other characteristic protected by applicable laws in the locations where we operate.</i></div><div><i>
We welcome people from all backgrounds and provide reasonable accommodations throughout the hiring process.</i></div></div>

Strategic Account Lead, Insurance

NAVEX

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.
<br><br>
Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.
<br><br>
NAVEX provides a full suite of integrated risk and compliance management software products. We’re an industry leader with exciting plans to continue growing, and we’re looking for driven, enthusiastic Enterprise Account Executive to be a part of this growth. If you’ve been looking for a company where you can feel like the product you sell is making a positive impact in the world, then look no further! We help companies protect their people, their reputation and their bottom line.
<br><br>
This is a pure enterprise new business role. You'll be responsible for winning new logos across some of the UK's largest organisations, leading complex, multi-stakeholder sales cycles from first opportunity creation through to commercial close. Success in this role comes from creating opportunities where none exist, building executive relationships, and consistently converting enterprise pipeline into revenue.
<br><br>
We're looking for someone who can build and execute a strategic territory plan, identify and prioritise high-value accounts, map complex buying committees, and orchestrate internal and external stakeholders to drive successful outcomes. You'll thrive in a high-performance, collaborative environment where proactive prospecting, disciplined execution, continuous learning and personal accountability are the foundations of success.
<br><br>
You’ll thrive in this role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!
<br><br>
<b>What you’ll get:</b><br>
<ul>
<li>Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.</li>
<li>High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.</li>
<li>Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.</li>
<li>Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.</li>
<li>Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.</li>
</ul>
<b>What you’ll do:</b><br>
<ul>
<li>Own a defined territory of enterprise accounts, building and executing a territory plan focused on winning new logos</li>
<li>Generate pipeline through proactive outbound prospecting, executive networking, referrals, events and account-based selling</li>
<li>Build relationships with C-level executives and senior business stakeholders across multiple functions</li>
<li>Lead complex enterprise sales cycles from discovery through commercial negotiation and close</li>
<li>Execute structured sales methodologies such as Sandler, Challenger or Miller Heiman, alongside qualification frameworks such as MEDDPICC, to execute complex enterprise sales cycles, develop winning deal strategies and maintain accurate forecasting in Salesforce</li>
<li>Partner with BDRs, Marketing, Solutions Engineering, Product Specialists and Executive Sponsors to execute strategic account plans</li>
<li>Consistently maintain 3-5x pipeline coverage</li>
<li>Develop compelling business cases that quantify commercial value and executive outcomes</li>
<li>Navigate procurement, security, legal and commercial negotiations to successful conclusion</li>
<li>Consistently exceed new business revenue targets</li>
</ul>
<b>What you’ll bring:</b><br>
<ul>
<li>8+ years of a successful B2B sales career track</li>
<li>Proven success selling enterprise SaaS solutions into large, complex organisations (6,000+ company headcount)</li>
<li>Demonstrated success winning net new enterprise customers (£50k+ ACV / six-figure deals)</li>
<li>Proven ability to build pipeline through proactive outbound prospecting</li>
<li>Experience navigating complex, multi-stakeholder sales cycles with executive and C-suite buyers</li>
<li>Proficiency applying structured sales methodologies (e.g. Sandler, Challenger or Miller Heiman) and qualification frameworks such as MEDDPICC</li>
<li>Track record of accurate forecasting, pipeline management and consistent quota attainment</li>
<li>Executive presence with outstanding commercial negotiation skills</li>
<li>Ambitious, resilient and motivated by achieving meaningful outcomes</li>
<li>Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through</li>
<li>AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes</li>
<li>Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values</li>
</ul>
<b>Our side of the deal:</b><br>
<ul>
<li>We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.</li>
</ul>


Account Director - Enterprise - New Business

Explore 125+ Enterprise account manager in London this August. Find roles across top companies and apply now to boost your career.

125 enterprise account manager jobs In London

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Strategic Account Lead, Insurance

Account Director - Enterprise - New Business