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executive lounge associate

Rosewood Doha

<div>
 <strong>
  Job Summary&nbsp;
  <br/>
 </strong>
 Executive Lounge Associate is responsible for all aspects of guest service in the daily operation of the Manor Club/Apartment Lounge, always ensuring the highest levels of guest satisfaction.&nbsp;
 <br/>
 <br/>
 <br/>
 <strong>
  Essential Duties and Responsibilities
 </strong>
 <ul>
  <li>
   Learn all menus, this includes cocktail menus, wine lists and daily specials from the assigned Lounge for all meal periods. Have a thorough knowledge and understanding of all food and beverage items on the menu with the ability to recommend Food and Beverage combinations and up sell alternatives.
  </li>
  <li>
   Verify that menus are well maintained.
  </li>
  <li>
   Ensures that minimum brand standards have been implemented.
  </li>
  <li>
   Ensures that all the Food and Beverage Essentials are implemented.
  </li>
  <li>
   Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
  </li>
  <li>
   Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  </li>
  <li>
   Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
  </li>
  <li>
   Maintains par stocks of all equipment and guest supplies as required.
  </li>
  <li>
   Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
  </li>
  <li>
   Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
  </li>
  <li>
   Clears and resets counters or tables at conclusion of each course.
  </li>
  <li>
   Fully conversant with all aspects of the Micros System.
  </li>
  <li>
   Computes bill and accepts payment.
  </li>
  <li>
   Performs the function of cashier as required.
  </li>
  <li>
   Verifies cash received ensuring only genuine money been collected.
  </li>
  <li>
   Verifies all credit cards presented by guest before to validity of the card.
  </li>
  <li>
   Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
  </li>
  <li>
   Ensures the delivery of brand promise and always provides exceptional guest service.
  </li>
  <li>
   Provides excellent service to associate in other departments as appropriate.
  </li>
  <li>
   Handles all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  </li>
  <li>
   Maintains positive guest and associate interactions with good working relationships.
  </li>
  <li>
   Establishes a rapport with guests maintaining good customer relationships.
  </li>
  <li>
   Attend on time training sessions and meetings as and when required such as LQA, FORBES, Sequence of service trainings, etc.
  </li>
  <li>
   Ensure effective, prompt, and intuitive service by performing in the LQA, FORBES and brand standards.
  </li>
  <li>
   Make sure the Manor Club and Apartment Lounge always appears clean and restful, orderly, and dignified.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Standard Responsibilities
 </strong>
 <ul>
  <li>
   Comply and adhere to the Rosewood company policies.
  </li>
  <li>
   Take on other tasks in addition to the ones stated, in a reasonable framework.
  </li>
  <li>
   Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
  </li>
  <li>
   Model the company&rsquo;s culture, vision, mission, and core values at all times.
  </li>
  <li>
   Ensure highest standards of personal presentation and grooming.
  </li>
  <li>
   Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
  </li>
  <li>
   Help the guest in every way possible from a simple question to an unusual request, as long as it is ethical, legal, and moral.
  </li>
  <li>
   Memorize all the habits/dietary/preferences of the Club/Lounge guests and inform the Team Leader to update the guest&rsquo;s profile.
  </li>
  <li>
   Proactively make recommendations to guests for food and upsell beverage items.
  </li>
  <li>
   Establish a professional rapport with guests maintaining good customer relationships.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Confidentiality
  <br/>
 </strong>
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.&nbsp;
 <br/>
 <br/>
 <strong>
  Health &amp; Safety
 </strong>
 <ul>
  <li>
   Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  </li>
  <li>
   The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  </li>
  <li>
   Report any defects in the building, plant or equipment according to hotel procedure.
  </li>
  <li>
   Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
  </li>
  <li>
   Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
  </li>
  <li>
   Be fully conversant with:
  </li>
 </ul>
 <ul>
  <ul>
   <li>
    Regulations
   </li>
   <li>
    Risk Assessments for your department
   </li>
   <li>
    Hotel Fire &amp; Bomb Procedures
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Other
 </strong>
 <ul>
  <li>
   The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
  </li>
  <li>
   As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
  </li>
 </ul>
</div>


Executive Lounge Associate

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Services
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job Summary<br>
</b></div><div></div><br>
<div>Assist the Management team in ensuring that the restaurant is managed efficiently according to the established concept statement, providing warm and genuine service delivered with passion and dedication, exceeding our guests&rsquo; expectations at all times. Ensuring the smooth running of the department, managing their assigned section during their shifts with waiters. Lead their section team, ensuring every associate performs up to expectations and job requirements. The goal is to maintain efficiency during service through
</div><div>planning, preparation, adapting to the needs of the moment and through excellence of knowledge. We aim to achieve these goals through; thorough training, strong associate support, teamwork, and feedback.<br>
</div><div></div><br>
<br>
<div><b>Essential Duties and Responsibilities<br>
</b></div><div></div><br>
<br>
<div>Guest satisfaction<br>
</div><div></div><br>
<ul><li>Ensures to deliver the brand promise and always provide exceptional guest service.<br>
</li></ul><div></div><br>
<ul><li>Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels &amp; Resorts.</li></ul><div></div><ul><li><br>
Ensures that all guest and associate customer complaints are resolved in a quick and efficient manner.<br>
</li></ul><div></div><br>
<ul><li>Maintains positive guest and associate interactions with good working relationships.<br>
</li></ul><div></div><br>
<br>
<div><b>Operations<br>
</b></div><div></div><br>
<ul><li>Ensure that all associates have a complete understanding of and adhere to associate rules and regulations.<br>
</li></ul><div></div><br>
<ul><li>Ensure high standards of personal presentation and grooming.<br>
</li></ul><div></div><br>
<ul><li>Respond to changes in the food and beverage function as dictated by the industry, company, and hotel.<br>
</li></ul><div></div><br>
<ul><li>To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices.</li></ul><div></div><ul><li><br>
Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.<br>
</li></ul><div></div><br>
<ul><li>Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests.<br>
</li></ul><div></div><br>
<ul><li>To have a full working knowledge of the restaurant floor plans and layout of all F&amp;B offers.<br>
</li></ul><div></div><br>
<ul><li>To have a full working knowledge Micros, Open Table &amp; all other systems as required.<br>
</li></ul><div></div><br>
<ul><li>Establish rapport with guests in a professional manner.<br>
</li></ul><div></div><br>
<ul><li>Work towards a high level of guest recognition and build a full working knowledge of guest preferences.<br>
</li></ul><div></div><br>
<ul><li>Ensure discretion and confidentiality with SAGs guests and ensure all information is given to the management for the reservation in-house database.<br>
</li></ul><div></div><br>
<ul><li>Ensure all associates are always following the Order of Service and Standard Operating Procedures.<br>
</li></ul><div></div><br>
<ul><li>Mentor associates as requested by management, following all correct training procedures and standards.<br>
</li></ul><div></div><br>
<ul><li>Monitor associate development on the floor identifying training needs and any areas of concern.<br>
</li></ul><div></div><br>
<ul><li>Assist in the cutlery and crockery stock takes.</li></ul><div></div><ul><li><br>
Ensure any ordering requirements are communicated accordingly.<br>
</li></ul><div></div><br>
<ul><li>Assist management in any other BOH activities as required.<br>
</li></ul><div></div><br>
<ul><li>Report for duty on time and prepared for your shift. Adhere to agreed break times.<br>
</li></ul><div></div><br>
<ul><li>Ensure the correct opening and closing procedures are followed by all associates.<br>
</li></ul><div></div><br>
<ul><li>Read all relevant emails ensuring all necessary information is communicated to all associates accordingly.<br>
</li></ul><div></div><br>
<ul><li>Ensure that all stations are equipped with sufficient clean, polished cutlery / plates and other service wear for each meal period. Ensure all tables are laid in accordance with the SOP.<br>
</li></ul><div></div><br>
<ul><li>Engage with and contribute to service briefings.<br>
</li></ul><div></div><br>
<ul><li>Take instructions from your manager, anticipate their requirements.<br>
</li></ul><div></div><br>
<ul><li>Control and manage your section in the restaurant whilst adhering to the Brand Standards Check list (a combination of LQA, Forbes and Rosewood Hotels &amp; Reports Global Standards).<br>
</li></ul><div></div><br>
<ul><li>Take and process orders, serve and clear food, relay tables, troubleshoot where necessary.<br>
</li></ul><div></div><br>
<ul><li>Respond to any menu / drinks queries with knowledgeable, informative, and engaging answers.<br>
</li></ul><div></div><br>
<ul><li>Ensure that individual Mise en Place for each order is known and placed on the table.<br>
</li></ul><div></div><br>
<ul><li>Understand guests to be prioritized &ndash; SAGs, unhappy guests &amp; regulars.<br>
</li></ul><div></div><br>
<ul><li>Oversee and direct the waiters in your station at all times, provide guidance and support.<br>
</li></ul><div></div><br>
<ul><li>Communicate guest preferences to reception team in order to build guest profiles.<br>
</li></ul><div></div><br>
<ul><li>React promptly and deal with any issues, complaints, breakages &amp; spillages.<br>
</li></ul><div></div><br>
<ul><li>Communicate any issues to management promptly.<br>
</li></ul><div></div><br>
<ul><li>Ensure a high level of cleanliness is maintained throughout the restaurant.<br>
</li></ul><div></div><br>
<ul><li>Provide accurate discount and void reconciliations, following correct cashing up procedure.<br>
</li></ul><div></div><br>
<ul><li>Ensure that all checklists are completed correctly and honestly.<br>
</li></ul><div></div><br>
<ul><li>Respond to changes in the F&amp;B function as dictated by the industry, company, and hotel.<br>
</li></ul><div></div><br>
<ul><li>Grow and improve skills and abilities through the appropriate training, assessment, and performance.<br>
</li></ul><div></div><br>
<ul><li>Present the bill and take payments.<br>
</li></ul><div></div><br>
<ul><li>Handle all operating equipment carefully avoiding abuse and minimizing breakage.</li></ul><div>
</div></div></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

F&B Team Leader

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Talent and Culture
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job summary</b></div><div></div><div><br>
As a pivotal member of the Talent Development team at Rosewood Doha, the Talent Development Supervisor plays a crucial role in supporting the Assistant Talent Development Manager and the overall objectives set by the Director of Development and Talent Acquisition. This role is dedicated to driving a dynamic training scheme and ensuring the continuous development of our associates, fostering a workforce aligned with the shared goals and direction of Rosewood Hotels and Resorts.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><div></div><div><i><br>
Talent Development:</i></div><div><ul><li>
Assist in analyzing and prioritizing training needs within the hotel, utilizing resources such as market metrics, hotel quality standards, Mystery Guest feedback reports, SOP Manuals, and Associate Opinion Surveys.</li><li>
Support in conducting regular Forbes/Rosewood Brand Standards/LQA spot checks within the hotel's operational departments.</li><li>
Maintain accurate and up-to-date records of training activities, attendance, and performance evaluations.</li><li>
Generate regular reports on training effectiveness, completion rates, and feedback for management review.</li><li>
Support in the development and distribution of the monthly training calendar and assist in planning the yearly training calendar based on training needs analysis. Assist with the Cross-training program.</li><li>
Oversee the issuance and management of training certificates for associates who have successfully completed training programs.</li><li>
Facilitate clear communication channels regarding training schedules, updates, and changes to all relevant stakeholders.</li><li>
Coordinate logistics for training sessions, including room bookings, equipment setup, and materials distribution.</li><li>
Explore and integrate technological solutions to enhance training delivery and tracking processes.</li><li>
Contribute to ensuring a positive onboarding associate experience that aligns with the hotel and company culture.</li><li>
Manage databases related to training, including employee training history and certification status on HRIS system, if applicable.</li><li>
Assist in evaluating all trainings, reviewing feedback from associates and managers, and amending contents where appropriate.</li><li>
Monitor present and future trends, practices and systems in the training field and make recommendations relating thereto.</li><li>
Collaborate with departmental managers to implement targeted training initiatives.</li><li>
Ensure each department conducts a The Daily Calling incorporating a 10-minute training session on the departmental standard of the week.</li><li>
Development/updating of Talent Development policies and procedures as required, such as contractual information, associate journey book, handbooks, legislation or company policy.</li><li>
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li><li>
Maintain Talent Development areas, including e-notice boards and office areas on a daily basis.</li><li>
Posts on media/communication platforms such as LinkedIn, Rosewood Doha Associates Instagram page and Insider as requested and where needed.</li></ul></div><div></div><div><i><br>
Associate Relations</i></div><div><ul><li>
Greet all associates arriving at the office and assist with their needs. Maintain positive relations at all times. Answer the telephone in a positive manner.</li><li>
Work closely with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.</li><li>
Assist in the organization of associate&rsquo;s engagement activities, department campaigns and events. Prepare flyers, posters, and videos for such events.</li></ul></div><div></div><div><i><br>
Other Standard Responsibilities</i><br>
<ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition of the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensures brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission and core values at all times.</li><li>
Keep updates of newest trends and innovations in the hospitality industry and within Talent &amp; Culture.</li><li>
Generally being alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and resources.</li><li>
Take a proactive approach to administration, coordination of activities and recruitment, anticipating potential opportunities.</li><li>
Maintain effective communication within the department and ensure that the Talent &amp; Culture Leaders are kept well informed of any problems/queries that have arisen.</li><li>
Attend any department training sessions and/or meetings required.</li><li>
Liaise with other departments to ensure good communication and offer support.</li><li>
Be fully conversant with the Rosewood Doha&rsquo;s Associate Journey book and T&amp;C Policies &amp; Procedures.</li><li>
Supports the hotel operation in times of demand.</li></ul></div><div></div><div><b><br>
Confidentiality</b></div><div></div><div><br>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associate, unless otherwise stated.</div><div></div><div><ul><li><b><br>
Health &amp; Safety</b></li><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul></div><div></div><div><b><br>
Other</b></div><div></div><div><br>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</div><div>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Talent Development Supervisor

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Services
</div></div><div><div>Job Type
</div><div>Internship
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job Summary</b></div><div></div><div><br>
To provide an efficient and courteous service and always exceed operating standards. To demonstrate the highest level of hospitality and professionalism and must act as an ambassador for the hotel, displaying a great sense of style and integrity.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><div></div><div><i><br>
Guest satisfaction</i></div><div><ul><li>
Ensures that all associates deliver the brand promise and always provide exceptional guest service.</li><li>
Spends time in public areas observing associate-guest interaction and talking with guests.</li><li>
Maintains positive guest and associate interactions with good working relationships.</li></ul></div><div></div><div><i><br>
Operations</i></div><div><ul><li>
Ensure all tables are laid in accordance with the SOP.</li><li>
Be ready and prepared for service.</li><li>
Engage with and contribute to service briefings.</li><li>
Take instructions from your supervisor and manager, anticipate their requirements.</li><li>
Assist the Supervisor in controlling your section in the restaurant.</li><li>
Always Follow the Order of Service, responding to the shift in charge instructions.</li><li>
Respond to any menu / drinks queries with knowledgeable, informative, and engaging answers.</li><li>
Ensure that individual Mis en Place for each order is known and placed on the table.</li><li>
Understand guests to be prioritized &ndash; VIP&rsquo;s, unhappy guests &amp; regulars.</li><li>
Communicate guest preferences to the supervisor to build guest profiles.</li><li>
React promptly and deal with any issues, complaints, breakages &amp; spillages.</li><li>
Communicate any issues to the supervisor and management promptly.</li><li>
Restock the station on time following the procedures.</li><li>
Ensure a high level of cleanliness is maintained throughout the restaurant.</li><li>
Complete relevant checklists correctly and honestly.</li><li>
Respond to changes in the F&amp;B function as dictated by the industry, company, and hotel.</li><li>
Grow and improve skills and abilities through the appropriate training, assessment, and performance.</li><li>
Operate the micros system effectively and present the bill and take payments correctly.</li><li>
Handle all operating equipment carefully avoiding abuse and minimizing breakage.</li></ul></div><div></div><div><b><br>
Standard Responsibilities</b></div><div><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission, and core values at all times.</li><li>
Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.</li><li>
Maintains a good professional appearance complying with hotel&rsquo;s grooming and uniform.</li></ul></div><div></div><div><b><br>
Confidentiality</b></div><div></div><div><br>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.</div><div></div><div><b><br>
Health &amp; Safety</b></div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant, or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul></div><div></div><div><b><br>
Other</b></div><div></div><div><br>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</div><div>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Intern - Food and Beverages

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Culinary
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job Summary</b></div><div></div><div><br>
Assist in any of the hotel&rsquo;s kitchens, contributing to the overall success of outlets, banquets, in accordance with the hotel&rsquo;s standards and financial goals. Be flexible to be assigned in different kitchens depending on where the need arises.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><div></div><div><b><br>
Guest Satisfaction</b></div><div><ul><li>
Always provides a courteous and professional service.</li><li>
Manages all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.</li><li>
Maintains positive guest and colleague interactions with good working relationships.</li></ul></div><div></div><div><b><br>
Operations</b></div><div><ul><li>
Organises and sets up the assigned section of the Food, Beverage, and Kitchens as efficiently as possible to increase speed and maximise productivity.</li><li>
Ensures that all dishes from that section are prepared consistently and according to standard recipes.</li><li>
Assists the Chef de Partie, Sous Chef and Chef de Cuisine in ensuring that all culinary standards in that section comply with company and Hotel Policies and Standard Operating Procedures.</li><li>
Monitors food and operating costs and controls these by reducing waste.</li><li>
Trains the culinary associates in that section of kitchen in the skills necessary for them to perform their function.</li><li>
Works in any sections of kitchen including associate kitchen when necessary or as requested by the Sous Chef or Chef de Cuisine.</li><li>
Ensures the sanitation standards for kitchen are being met.</li><li>
Is familiar with all sections of the kitchen to facilitate the flexible use of associates.</li><li>
Ensures that operating and kitchen equipment is maintained to a good standard with minimum breakage.</li><li>
To ensure effective food storage, stock rotation and labelling and to report any food wastage/spoilage to a sous chef/head chef.</li></ul></div><div></div><div><b><br>
Talent &amp; Culture</b></div><div><ul><li>
Assists to oversee the punctuality and appearance of all Kitchen associates under your direction, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department&rsquo;s grooming standards.</li><li>
Assists in the training of the associates ensuring that they have the necessary skills to perform their duties with the maximum efficiency.</li><li>
Supervises the associates within the department, ensuring that the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.</li><li>
Develops the skills and effectiveness of all Kitchen associates through the appropriate training, coaching, and/or mentoring.</li><li>
Supports, demonstrating and reinforcing Rosewood Hotels &amp; Resorts&rsquo; Values and Culture Characteristics.</li><li>
Ensures that associates have a complete understanding of and adhere to associate rules and regulations.</li><li>
Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.</li></ul></div><div></div><div><b><br>
Standard Responsibilities</b></div><div><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition of the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission, principles, and ways we always work.</li><li>
Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.</li></ul></div><div></div><div><b><br>
Confidentiality</b></div><div></div><div><br>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.</div><div></div><div><b><br>
Health &amp; Safety</b></div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant, or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li><li>
Food Safety Procedures</li></ul></li></ul></div><div></div><div><b><br>
Other</b></div><div>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</div><div>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Demi Chef de Partie

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Executive Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p><b>Job Summary &ndash;</b></p><ul><li> Responsible for ensuring effective communication between Managing Director with hotel staff, guests, vendors and the Executive office, and assisting in the operation of Managing Director's office in accordance with hotel policy.</li></ul><p></p><p><b><br>
Essential Duties and Responsibilities &ndash;</b> <b><i>(Key Activities)</i></b></p><ul><li> Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li></ul><div></div><ul><li> Ensure that standards are maintained at a superior level on a daily basis.</li></ul><div></div><ul><li> Compose, edit and type Managing Director&rsquo;s correspondence.
</li></ul><div></div><ul><li> Take and transcribe dictation and written drafts of correspondence and other documents from the Managing Director in an accurate and confidential manner.</li></ul><div></div><ul><li> Reproduce documents ~ photocopier.</li></ul><div></div><ul><li> Coordinate reservations for VIPs and re-invited guests.</li></ul><div></div><ul><li> Interact with people beyond giving and receiving instructions, particularly interaction with the Managing Director, other hotel personnel, and guests in completing assignments and resolving staff and guest complaints.
</li></ul><div></div><ul><li> Schedule appointments for Managing Director.
</li></ul><div></div><ul><li> Update and maintain Managing Director&rsquo;s daily appointment calendar.
</li></ul><div></div><ul><li> Take and transcribe minutes at Executive Team meetings.</li></ul><div></div><ul><li> Maintain all files as they relate to the department, both accurately and confidentially.
</li></ul><div></div><ul><li> Interact in courteous and professional manner with guests, customers, vendors and staff who come in contact with Managing Director's office.
</li></ul><div></div><ul><li> Apply principles of rational thinking to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
</li></ul><div></div><ul><li> Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
</li></ul><div></div><ul><li> Maintain safety and cleanliness of the work area.
</li></ul><div></div><ul><li> Responsible for the management of guest history information including merging/purging guest profiles and administration of guest preference and glitches process.</li></ul><div></div><ul><li> Handling all matters pertaining to guest history and to ensure regular maintenance of the guest history and profile database.
</li></ul><div></div><ul><li> To be the link between the guests and all departments at the Hotel prior to arrival, during their stay and after their departure, creating the relationship hospitality at all the time.
</li></ul><div></div><ul><li> To ensure the highest level of service experience will be provided during their stay by the whole hotel, anticipating their needs and looking for every opportunity to &ldquo;Wow&rdquo; the guests experience with uncompromised level of attention to details.</li></ul><p></p><ul><li> Is a &ldquo;Brand Ambassador&rdquo; at all times and ensures brand integrity and clarity is always maintained.</li></ul><div></div><ul><li> Models the Corporate culture, vision, mission and core values at all times.</li></ul><p></p><p><b><br>
Others</b></p><ul><li> While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.</li></ul><p></p><p><b><br>
Main Requirements:</b></p><div>
Well developed leadership competencies.</div><div></div><div>
Strategic thinking, with strong problem solving and organisational skills.</div><div></div><div>
Good communication and presentation skills (written / verbal).</div><div></div><div>
Effective relationship management skills (internal / external)
</div><div></div><div>Strong customers focus skills.</div><div>
Attention to detail, speed and accuracy</div><div>
Strong organizational skills and follow-up.</div><div>
Hotel College Degree / Diploma, other Business related degree or equivalent experience.</div><div>
Experience in hotel operations preferred</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Executive Assistant

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Heart of House
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job Summary</b></div><div></div><div><br>
To ensure the smooth and efficient running of the Valet department relating to both guest laundry and dry cleaning. To be prompt and courteous when dealing with guests and associates.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><div><ul><li>
Ensure that all company brand standards have been implemented.</li><li>
Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.</li><li>
Contribute to the collective commitment of a unique guest experience - to create a sense of place.</li><li>
Support new members of the housekeeping team.</li><li>
Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction.</li><li>
Ensure that the Valet service is open and operating at specified times throughout the week.</li><li>
Ensure that all guest laundry and dry cleaning collected throughout the day is checked for the correct room number and that all items of clothing are checked and listed correctly before items are sent for processing.</li><li>
Inspect pockets of every item for any valuable items left by the guest and associate as well.</li><li>
Maintain the daily production report and submit it to the Supervisor at every end of the day.</li><li>
Scrutinize every item for any defects and other discrepancies and report to the Supervisor or appropriate action to be taken.</li><li>
After the processing of all item&rsquo;s segregates, sorts and thoroughly checks every article, ensuring the fullest quality standard of cleaning or pressing, before putting into hangers and packing.</li><li>
Maintain the appropriate availability of all the processing supplies. Makes follow up with Supervisor to ensure the needed stocks are always on updated level.</li><li>
Make sure that all laundry and dry-cleaning charges are made to the correct guests.</li><li>
Upon the return of the guest laundry ensure that all items are present and placed in the correct room.</li><li>
Handover to the Evening Floor Supervisor any guest laundry not delivered.</li><li>
Ensure all held laundry is handed over to the Evening Floor Supervisor and items secured and when returned to guest.</li><li>
Ensure that all face cloths, other cloths and rags are washed in a timely manner.</li><li>
Ensure all paperwork is completed in a clear and accurate manner so that anybody reading it will be able to understand it.</li><li>
Ensure that all paperwork is carried out and is up to date.</li><li>
Ensure all health and safety guidelines for dry cleaning machinery are adhered to at all times.</li><li>
Carry out regular checks to ensure perc monitor is constantly switched on and functioning accurately.</li><li>
Ensure regular cleaning tasks are being carried out for all valet and dry-cleaning machinery.</li><li>
Report any mechanical faults to housekeeping leadership as soon as they occur.</li><li>
Deal with guest and associate queries.</li><li>
Be responsible for any pressing or repair work carried out and charges made.</li><li>
Keep the Valet area clean and tidy. Hand over key cards to Security at the end of the shift.</li><li>
Work overnight when required.</li><li>
Report all malfunctions on assigned floors to Engineering department. Follow up any reports, taking further action if required.</li><li>
Ensure all associates equipment is well maintained and in proper working order.</li><li>
Report immediately any matters concerning the security of guest rooms to the security department.</li><li>
Ensure safety and return of all key cards and mobile phones. Report any loss of key card or mobile phone immediately to the housekeeping office.</li><li>
Ensure lost and found items are turned directly into Housekeeping and the lost property procedure follows.</li><li>
Gifts from guests must be accompanied by a signed authorization from the guest and securities pass out before they can be removed from the hotel.</li></ul></div><div></div><div><b><br>
Standard Responsibilities</b></div><div><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition of the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission and core values at all times.</li></ul></div><div></div><div><b><br>
Confidentiality</b></div><div></div><div><br>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.</div><div></div><div><b><br>
Health &amp; Safety</b></div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures. as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul></div><div></div><div><b><br>
Other</b></div><div>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</div><div>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Laundry Runner Associate

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