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HRPSP - Your Strategic HR Partner

Job Opportunity &mdash; Executive (Quality Assurance) Locations: LahoreSalary Range: PKR 80,000We are looking for a dynamic and experienced professional to join our team as an Executive &ndash; Quality Assurance. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.Key Responsibilities:<ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment, and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul>Requirements:<ul><li>Minimum 16 years Degree in Electrical, Electronics, Telecom, or related field</li><li>2&ndash;5 years of experience in FTTH, specifically in Quality, Deployment or Field Operations</li></ul>Job Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Executive (Quality Assurance)

Sybrid Pvt Ltd.

Position: Quality Assurance (QA) Executive Salary Range: PKR 50,000 &ndash; 80,000 Industry: BPO / Call Center Location: LahoreJob OverviewWe are looking for an experienced Quality Assurance (QA) Executive for the BPO industry to ensure high standards of customer service and compliance. The QA Executive will be responsible for monitoring calls, evaluating agent performance, and providing feedback to improve service quality.Key Responsibilities<ul><li>Monitor and evaluate customer service calls, chats, and emails to ensure quality standards are met.</li><li>Conduct call audits and quality assessments based on defined QA parameters.</li><li>Provide constructive feedback and coaching to agents to improve performance.</li><li>Prepare daily, weekly, and monthly QA reports.</li><li>Identify training needs and quality gaps within the team.</li><li>Ensure compliance with company policies and campaign requirements.</li><li>Work closely with Team Leads and Operations to improve overall performance.</li><li>Maintain proper documentation of quality evaluations.</li></ul>Requirements<ul><li>Minimum 1&ndash;2 years of QA experience in the BPO / Call Center industry.</li><li>Strong analytical and listening skills.</li><li>Experience with call monitoring, quality scorecards, and reporting.</li><li>Good communication and feedback delivery skills.</li><li>Ability to identify performance improvement areas.</li></ul>Education<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred.</li></ul>Pay: Rs50,000.00 - Rs80,000.00 per hourWork Location: In person

Quality Assurance (QA) | Domestic Call Center

Virikson Travel

Job description:Position Overview: The Quality Assurance (QA) Executive will be responsible for ensuring that the travel agency's services and processes meet high-quality standards and deliver exceptional customer satisfaction. This role involves developing and implementing quality assurance policies, monitoring service quality, and coordinating with various departments to drive continuous improvement.<ul><li>Key Responsibilities:</li><li>Chat and Call Verification:</li><li>Ensure the quality of chat and calls and also verify chats and calls with UK customers.</li><li>Quality Assurance Development:</li><li>Develop, implement, and maintain quality assurance policies and procedures for travel services.</li><li>Ensure that quality standards are aligned with industry best practices and regulatory requirements.</li><li>Service Monitoring and Evaluation:</li><li>Conduct regular audits and evaluations of travel services, including booking processes, customer service interactions, and travel arrangements.</li><li>Analyze customer feedback, complaints, and service metrics to identify areas for improvement.</li><li>Team Collaboration:</li><li>Work closely with operations, customer service, and other departments to ensure seamless quality assurance processes.</li><li>Provide training and support to staff on quality standards and procedures.</li><li>Problem Resolution:</li><li>Address and resolve quality issues and discrepancies promptly and effectively.</li><li>Implement corrective actions and preventive measures to address recurring problems.</li><li>Continuous Improvement:</li><li>Identify opportunities for process improvements and implement initiatives to enhance service quality and operational efficiency.</li><li>Stay updated on industry trends and incorporate best practices into quality assurance processes.</li><li>Compliance and Reporting:</li><li>Ensure compliance with travel industry regulations and standards.</li><li>Prepare and present regular reports on quality metrics, performance, and improvement initiatives to senior management.</li><li>Customer Experience Enhancement:</li><li>Monitor customer satisfaction and work to enhance the overall travel experience.</li><li>Develop strategies to address customer feedback and improve service delivery.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Travel and Tourism, or a related field.</li><li>Proven experience in quality assurance, preferably within the travel or hospitality industry.</li><li>Strong understanding of travel industry standards and regulations.</li><li>Excellent analytical, problem-solving, and organizational skills.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.</li><li>Proficiency in quality management software and tools.</li><li>Detail-oriented with a commitment to maintaining high standards of service quality.</li></ul>Preferred Qualifications:<ul><li>Certification in Quality Management or related fields (e.g., Six Sigma, ISO).</li><li>Experience with travel booking systems and customer relationship management (CRM) tools.</li><li>Multilingual abilities are a plus.</li></ul>Work Environment:<ul><li>Office-based role with occasional travel to various locations as needed.</li><li>Fast-paced environment with a focus on customer service excellence and operational efficiency.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Quality Assurance Executive (Travel/BPO/Call Center)

Physicians Revenue Group

Job Description: Physicians Revenue Group (PRG) is looking for a detail-oriented and experienced QA Billing Executive to join our growing Medical Billing team. The ideal candidate should have strong experience in Accounts Receivable (AR) and a good understanding of quality assurance processes in medical billing. The role involves reviewing billing processes, identifying errors, and ensuring compliance with company standards and client requirements.Key Responsibilities:<ul><li>Perform quality checks on AR and billing processes to ensure accuracy and compliance.</li><li>Review claims, denials, and payment postings to identify errors or inconsistencies.</li><li>Monitor team performance and provide feedback to improve billing quality.</li><li>Ensure adherence to medical billing guidelines and client requirements.</li><li>Prepare QA reports and highlight areas of improvement.</li><li>Coordinate with AR teams to resolve billing issues and maintain quality standards.</li></ul>Requirements:<ul><li>Minimum 1 years of experience in Medical Billing (AR).</li><li>Basic understanding of QA processes in medical billing.</li><li>Strong analytical and problem-solving skills.</li><li>Good communication and reporting skills.</li><li>Ability to work in a Night Shift environment.</li><li>Attention to detail and ability to maintain accuracy.</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Professional work environment</li><li>Career growth opportunities in medical billing</li></ul>Location: Lahore Shift: Night ShiftJob Type: Full-timeWork Location: In person

QA Billing Executive

Moniepoint

<div>Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa. Since 2019, Moniepoint's technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes the majority of the POS transactions in Nigeria.

About the role

Location: Remote (Full time)

What you'll get to do
<ul>
<li>Design and Build sophisticated and highly scalable apps using Flutter. 
</li>
<li>Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS. 
</li>
<li>Translate and Build the designs and Wireframes into hight quality responsive UI code. 
</li>
<li>Write efficient queries for core Data. 
</li>
<li>Use of Model-View-Controller ( MVC) and Model-View-ViewModel-Controller (MVVM) as it relates to designing, developing architecture and developing maintainable, testable and functional software that meets product requirements. 
</li>
<li>Explore feasible architectures for implementing new features. 
</li>
<li>Resolve any problems existing in the system and suggest and add new features in the complete system. 
</li>
<li>Suggest space and time efficient Data Structures. 
</li>
<li>Follow the best practices while developing the app and also keeping everything structured and well documented. 
</li>
<li>Use CI/CD for smooth deployment. 
</li>
<li>Document the project and code efficiently. 
</li>
<li>Manage the code and project on Git in order to keep in sync with other team members and managers. 
</li>
<li>Communicate with the Project Manager regarding status of projects and suggest appropriate deadlines for new functionalities. 
</li>
<li>Ensure security guidelines are always followed while developing the app. 
</li>
<li>Validate the cloud system to ensure any new changes do not compromise security of the backend server. 
</li>
<li>Suggest new features and/or enhancements. 
</li>
<li>Maintaining software through product lifecycle including design, development, verification and bug fixes. 
</li>
<li>Connect regularly with the Quality Assurance Specialist to deliver stable app. 
</li>
<li>Resolve all the bugs reported by the Quality Assurance Specialist in a timely manner. 
</li>
<li>Perform time profiling and memory leaks assessment. 
</li>
<li>Execute app verification protocol. 
</li>
<li>Write tests for the App. 
</li>
<li>Following company policies and quality procedures to ensure quality product deliverables. 
</li>
</ul><h3 class="jobSectionHeader">To succeed in this role, you should have</h3>
<ul><li>5 years plus combined Mobile Development Experience</li>
<li>Flutter: To build cross platform mobile apps for Android, IOS and Web. This should include from making responsive UIs to efficiently query data and also manage states in an optimized manner. 
</li>
<li>Native Android (Kotlin preferably) and IOS: To build custom Flutter Packages. 
</li>
<li>Firebase: Should have experience with Cloud Firestore, Push Notifications, Cloud Functions and Analytics. 
</li>
<li>Figma: Should know how to use Figma to analyse and view the designs to build the app 
</li>
<li>Git: To manage and collaborate in different projects with the rest of the team. 
</li>
<li>Ability to provide a portfolio showing projects solely worked on upon request 
</li>
<li>Bachelors Degree in a related field</li> 
</ul>
Nice to have some of the technologies
<ul>
<li>Angular 
</li>
<li>Bootstrap 
</li>
<li>JavaScript 
</li>
<li>Native Android (Kotlin preferably)</li>
<li>Dart</li>
</ul>
<div>What we can offer you
<ul>
<li>Culture -We put our people first and prioritize the well-being of every team member. We've built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.</li>
<li>Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.</li>
<li>Compensation - You'll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.</li>
</ul>
What to expect in the hiring process
<ul>
<li>A preliminary phone call with the recruiter</li>
<li>A hackerrank test</li>
<li>A technical interview with a Lead in our Engineering Team</li>
<li>A behavioural and technical interview with a member of the Executive team.</li>
</ul>
Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.</div></div>

Senior Mobile Engineer

Taraki

<div>
 
 Job Description
 
 
 
 Qanmos Trainings is seeking a qualified and detail-oriented
 
 Academic Supervisor (Educationist)
 
 to oversee academic quality assurance, compliance, and operational standards in line with internationally recognized certification bodies such as
 
 NEBOSH, IOSH, OSHA
 
 , and other awarding organizations. The role requires close coordination with academic teams to ensure SOP adherence, quality delivery, and continuous improvement.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure academic QA and compliance with NEBOSH, IOSH, OSHA, and internal SOPs
 </li>
 <li>
 Monitor academic delivery, assessments, documentation, and learner records
 </li>
 <li>
 Conduct internal audits and academic quality reviews
 </li>
 <li>
 Supervise and guide student coordinators and academic support staff
 </li>
 <li>
 Ensure compliance with awarding body requirements, policies, and procedures
 </li>
 <li>
 Support accreditation visits, inspections, and external audits
 </li>
 <li>
 Prepare compliance reports and corrective action plans
 </li>
 <li>
 Recommend improvements in academic processes and learning quality
 </li>
 <li>
 Coordinate with management for continuous academic excellence
 
 
 
 </li>
 </ul>
 
 Experience Required:
 
 2&ndash;3 Years
 
 
 
 Qualification:
 
 Bachelors or Masters in Education, Educational Leadership &amp; Management, or Education Quality Management Systems
 
 
 
 Required Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong understanding of Academic Quality Assurance &amp; Compliance
 </li>
 <li>
 Familiarity with international certification frameworks and audit requirements
 </li>
 <li>
 Leadership and team supervision skills
 </li>
 <li>
 Excellent documentation, reporting, and communication skills
 </li>
 <li>
 Ability to work under regulatory and compliance-driven environments
 
 </li>
 </ul>
</div>

Academic Supervisor (QA & Compliance) - Qanmos Trainings

Job Opportunity &mdash; Supervisor (Quality Assurance) Locations: LahoreSalary Range: PKR 55,000We are looking for a dynamic and experienced professional to join our team as a Supervisor &ndash; Quality Assurance. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.Key Responsibilities:<ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul>Requirements:<ul><li>Minimum DAE Qualification in Electrical, Electronics, Telecom or related field</li><li>1&ndash;2 years of experience in FTTH, specifically in Quality, Deployment or Field Operations</li><li>Strong technical knowledge of FTTH (fiber splicing, OLT/ONT, troubleshooting)</li><li>Excellent leadership, communication, and problem-solving abilities</li></ul>Job Type: Full-timePay: Rs55,000.00 per monthWork Location: In person

Supervisor (Quality Assurance)

Explore 806+ Executive quality assurance in Lahore this March. Find roles across top companies and apply now to boost your career.