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facility management team leader

Nawy

<div>
 The Facility Management Team Leader at Nawy Real Estate is responsible for leading and coordinating the day-to-day activities of the facility management team. This role ensures that all facility operations are conducted efficiently, maintenance issues are addressed promptly, and service quality meets organizational standards.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Supervise and guide the facility management team to perform maintenance, repairs, and inspections effectively
 </li>
 <li>
 Coordinate work schedules and assign tasks to team members to ensure adequate coverage and timely completion of activities
 </li>
 <li>
 Monitor the condition of buildings and equipment, and report on maintenance needs to senior management
 </li>
 <li>
 Ensure compliance with health, safety, and environmental regulations within all managed facilities
 </li>
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 Liaise with vendors and contractors to arrange necessary external services and oversee their work quality
 </li>
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 Maintain accurate records of maintenance activities, inspections, and incidents
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 Support the implementation of facility upgrades, renovations, and sustainability initiatives
 </li>
 <li>
 Provide training and support to team members to enhance their skills and performance
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or diploma in Facilities Management, Engineering, or a related field
 </li>
 <li>
 3-5 years of experience in facility management or maintenance roles with leadership responsibilities
 </li>
 <li>
 Strong knowledge of building systems, maintenance processes, and safety standards
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 Excellent leadership, communication, and organizational skills
 </li>
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 Ability to manage and motivate a team effectively
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 <li>
 Proficient in using facility management software and tools
 </li>
 </ul>
</div>

Facility Management Team Leader

NCR Atleos

<div>
 
 About NCR Atleos
 
 
 
 NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
 
 
 
 Position Summary
 
 
 
 As an ATM Repair Technician, you will assess, repair, and maintain ATM modules and equipment to ensure optimal operating levels. You will foster a team first environment. You will seek out and execute continuous improvement related activities.
 
 
 
 Key Areas Of Responsibility
 
 
 
 <ul>
 <li>
 Follow standard work instructions and standard operating procedures accurately
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 <li>
 Replace defective computer components and testing equipment
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 Ability to work independently and as part of a team with minimal supervision
 </li>
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 Other job related duties as assigned.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 BSc in Electrical, Mechanical, Mechatronics Engineering, or a related field
 </li>
 <li>
 Ability to operate tools
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 Experience working on computers and electronic assemblies
 
 
 Offers of employment are conditional upon passage of screening criteria applicable to the job.
 
 
 
 EEO Statement
 
 
 
 NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
 
 
 
 Statement to Third Party Agencies
 
 
 
 To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
</div>

Repair Technician

Al Marasem Group

<div>
 
 As a
 
 Facility Manager
 
 , you will assume full responsibility for and ensure the efficient technical operation and delivery of hard services and engineering services for Al Marasem. You will lead the technical and operational team, maintain asset integrity, enforce safety compliance, manage service contractors, and drive continuous improvement across all facility functions &mdash; all within agreed budgets and in alignment with Al Marasem's strategic objectives. Your role involves providing leadership, technical guidance, and support to site personnel to maintain safe, efficient, and high-quality facility operations.
 
 
 
 Your responsibilities will encompass the following key areas:
 
 
 
 
 Facility Operations Management:
 
 
 <ul>
 <li>
 Supervise and monitor all facility-related operations, including maintenance, utilities, and equipment, ensuring compliance with organizational standards and safety regulations.
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 Allocate necessary resources, including manpower, materials, and tools, to ensure smooth facility operations.
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 Manage planned, reactive, and incidental works delivery; implement hard services plans by directing the team in routine and scheduled jobs.
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 Conduct regular inspections to enforce safety standards, quality of service, and customer satisfaction within allocated budgets.
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 </ul>
 
 
 Financial Dimensions:
 
 
 <ul>
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 Prepare the annual budget for staff, consumables, tools, capital expenditure, and contract costs based on historical data and projected expenditure.
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 Present the budget to management for approval; administer the approved budget to ensure adherence to financial limits.
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 Periodically review staffing levels with management to meet operational standards and maintain optimal budget control.
 </li>
 </ul>
 
 
 Contract &amp; Supply Chain Management:
 
 
 <ul>
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 Establish SLAs and KPIs for all outsourced contractors, track performance, and identify gaps in service levels.
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 Manage daily operations of sub-contractors, consumables, and equipment; oversee tender processes and implementation of sub-contractor performance.
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 Maintain inventory of mall-owned spares and ensure best-value management techniques in contracts.
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 Develop and implement contract delivery strategies to achieve operational benefits.
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 </ul>
 
 
 Asset Management:
 
 
 <ul>
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 Negotiate and recommend procurement of capital equipment according to operational needs.
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 Ensure new assets are entered into the pre-planned maintenance program (PPM) and undergo full QA procedures.
 </li>
 </ul>
 
 
 Staff Management:
 
 
 <ul>
 <li>
 Full responsibility for recruitment, selection, training, development, and succession planning for in-house teams.
 </li>
 <li>
 Manage outsourced contracting supervisors and staff, implementing service standards, monitoring grooming, hygiene, communication, and guest service levels.
 </li>
 <li>
 Arrange training programs to maintain and continuously improve team performance.
 </li>
 </ul>
 
 
 Health, Safety &amp; Environmental Management:
 
 
 <ul>
 <li>
 Ensure the safety of all personnel by enforcing health, safety, and environmental standards across facilities.
 </li>
 <li>
 Conduct safety checks on all electrical boards, installations, and fire-fighting systems in tenant premises and common areas.
 </li>
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 Promote energy-efficiency projects and sustainability initiatives, improving water and electricity usage while reducing operational costs.
 </li>
 </ul>
 
 
 Reporting &amp; Communication:
 
 
 <ul>
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 Prepare routine and ad hoc reports to keep management informed about all facility operations issues and take necessary action.
 </li>
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 Provide monthly financial analysis for operations reports and maintain effective communication channels with stakeholders.
 </li>
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 Attend meetings with clients, consultants, and internal teams to ensure alignment with organizational objectives.
 </li>
 </ul>
 
 
 To excel in this role, candidates should possess the following qualifications and attributes:
 
 
 <ul>
 <li>
 7&ndash;10 years of relevant experience in a shopping mall, retail complex, or real estate environment.
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 Background in Civil Defense coordination and compliance for a public assembly building is highly advantageous.
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 Demonstrated experience managing multi-disciplinary in-house teams and outsourced service contractors simultaneously.
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 University degree in Engineering or a related technical discipline (preferred). Bilingual &mdash; English and Arabic speaking skills are highly desirable.
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 Experience in facility management, maintenance planning, and safety protocols within a large retail or commercial environment.
 </li>
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 Strong organizational, budgeting, and project management skills.
 </li>
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 Postgraduate qualification preferred: MBA, PMP, or FMP certification.
 </li>
 </ul>
 
 
</div>

Facility Manager "Malls Background"

Azza Fahmy Jewellery

<div>
 
 Role Summary
 
 
 
 The Retail Logistics Specialist ensures boutiques operate smoothly and maintain high operational standards by overseeing facility maintenance, coordinating logistics for retail assets, and supporting store readiness for seasonal and project-based activities. The role safeguards the condition, movement, and availability of boutique elements while ensuring efficient coordination with contractors and internal teams to maintain a consistent, high‑quality retail environment.
 
 
 
 Main Responsibilities (including But Not Limited To)
 
 
 
 <ul>
 <li>
 Facilities Management &amp; Maintenance Oversight
 </li>
 <li>
 Oversee and coordinate facility management
 
 
 </li>
 </ul>
 activities across all boutiques.
 
 
 <ul>
 <li>
 Conduct regular inspections to ensure boutiques meet maintenance, safety, and operational standards.
 </li>
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 Inspect and verify the quality of overnight maintenance work performed in boutiques.
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 Follow up on maintenance issues and coordinate with contractors and service providers to ensure timely resolution.
 </li>
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 Maintain proper documentation of maintenance activities and repairs.
 </li>
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 Maintenance Monitoring &amp; Reporting
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 Monitor maintenance performance and ensure compliance with company standards.
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 Identify recurring facility issues and recommend corrective actions.
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 Prepare and submit periodic maintenance and facility status reports to management.
 </li>
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 Logistics Management
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 Manage logistics related to Sahel boutiques, including transportation of boutique elements and operational materials.
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 Coordinate the movement of furniture, fixtures, and equipment before and after the season.
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 Oversee the wrapping, protection, and proper warehousing of boutique furniture and elements after the season.
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 Ensure safe handling and storage to preserve the quality and condition of assets.
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 Project Support
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 Support retail projects such as boutique openings, renovations, and seasonal setups.
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 Coordinate logistics and facility readiness during new projects.
 </li>
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 Assist in ensuring boutiques are fully operational prior to launch.
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 Quality Control &amp; Receivables Verification
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 Support in checking receivables related to boutique elements, furniture, and equipment.
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 Verify the quality and condition of received items.
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 Ensure delivered items meet required specifications and standards.
 
 
 </li>
 </ul>
 
 Key Requirements
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in retail operations, logistics, facilities management, or a related field is preferred.
 </li>
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 Exposure to luxury or boutique environments is an advantage.
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 Strong proficiency in Excel and basic data analysis to support reporting, tracking, and logistics coordination.
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 Understanding of facility maintenance processes, asset handling, warehousing practices, and vendor coordination.
 </li>
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 High level of accuracy when inspecting boutiques, verifying maintenance quality, and checking received items.
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 Excellent communication skills with the ability to coordinate effectively with contractors, service providers, and cross‑functional internal teams.
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 Ability to identify operational issues, recommend solutions, and support timely resolution.
 </li>
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 Strong organizational skills with the ability to manage multiple tasks, seasonal logistics, and project timelines simultaneously.
 
 
 </li>
 </ul>
 
 Education &amp; Qualifications
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in any related field. A background related to business, operations, logistics, or
 
 
 </li>
 </ul>
 retail is an advantage .
 
 
 <ul>
 <li>
 Good computer literacy, proficiency in MS Office (Excel, Word, Outlook) is a plus.
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Believe in Magic: (Passion &amp; Commitment)
 
 
 </li>
 </ul>
 Being enthusiastic and committed to what you are doing inside the organization. Stay focused &amp; continually aim to improve / reach success no matter what setbacks are on your way.
 
 
 <ul>
 <li>
 Always Bring &ldquo;A&rdquo; Game: (Customer Excellence)
 
 
 </li>
 </ul>
 High level of optimism and a "cando" Orientation. A willingness to support and be a part of a team in
 
 
 multiple activities and stay motivated to accomplish the goal while facing obstacles. Works effectively with and supports colleagues, fostering a positive and collaborative environment.
 
 
 Being a customer focuses by having the
 
 
 ability to understand internal/external needs and concerns in the short to
 
 
 long-term and to provide sound recommendations and/or solutions. Focusing
 
 
 efforts on understanding, meeting, and exceeding customer needs.
 
 
 <ul>
 <li>
 Get it done. RIGHT: (Drive High Quality Results)
 
 
 </li>
 </ul>
 Consistently achieves high levels of results while setting standards of excellence &amp; quality. Seizes all opportunities to get the job done. Pay attention to details and pursue quality in accomplishing tasks.
 
 
 <ul>
 <li>
 Be Real: (Ethics &amp; Integrity)
 
 
 </li>
 </ul>
 Behave in an honest, fair, and ethical manner. shows consistency in words and actions. Model&rsquo;s high standards of ethics. Earning others&rsquo; trust and respect through consistent honesty and professionalism in all interactions.
 
 
 <ul>
 <li>
 Be Creative: (Creativity &amp; Innovation)
 
 
 </li>
 </ul>
 Ability to generate non-traditional yet practical ideas that would serve a business purpose and identify &amp; develop
 
 
 new methods, approaches, systems, or tools that best suit different situations and generate business results. Moreover, the ability to multitask and take initiative.
 
 
 <ul>
 <li>
 Learn &amp; Teach: (People Development)
 
 
 </li>
 </ul>
 Fostering learning and development culture.
 
 
 Willingness to delegate responsibility, work with others, and coach to develop
 
 
 their capabilities.
</div>

Retail Logistics Specialist

PepsiCo

<div>
 
 Overview
 
 
 
 As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
 </li>
 <li>
 Review distributor and customer dashboards (Claims data, incentives, D&amp;A)
 </li>
 <li>
 Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
 </li>
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 Drive and supporting continuous process improvement and standardization in order to increase efficiency
 </li>
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 Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead
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 Participate in regular operational review calls with Business Partners and Business Leaders
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 Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
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 <li>
 Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
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 Discuss team performance with management and make recommendations for team development and succession planning
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 Maintain relationship with client and key business stakeholders
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 Manage team&rsquo;s scope, workload and ad hoc requests
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 Act as a point of contact for and BU sales teams and multi-function business leaders
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 <li>
 Ongoing training of team members
 </li>
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 Identify and resolve recurring performance problems and improvement opportunities
 </li>
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 Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics
 </li>
 <li>
 Previous experience as a people leader and direct people management is a must
 </li>
 <li>
 3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant discipline
 </li>
 <li>
 Ability to provide superior customer service
 </li>
 <li>
 Best-in-class time management skills, ability to multitask, set priorities, and plan
 </li>
 <li>
 Strong use of influencing skills to gain alignment
 </li>
 <li>
 SAP &amp; PBI basic knowledge
 
 
 </li>
 </ul>
 Differentiating Competencies Required
 
 
 <ul>
 <li>
 Towering strength in O2C processes, ways of working, and systems
 </li>
 <li>
 Strong reporting analytical skills
 </li>
 <li>
 Leans Six Sigma &amp; Process Improvement awareness
 </li>
 <li>
 Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
 </li>
 <li>
 Be flexible, organized and able to handle competing priorities
 </li>
 <li>
 Organization effectiveness
 </li>
 </ul>
</div>

Order Management Analyst

MetLife Egypt

<div>
 
 Requirements
 
 
 
 
 Description and Requirements
 
 
 
 
 The Opportunity
 
 
 
 Team Leader is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.
 
 
 By ensuring smooth call center operations, the RTM role supports MetLife&rsquo;s mission of delivering exceptional customer care across Egypt.
 
 
 As a Team Leader, you will play a pivotal role in optimizing team performance, minimizing delays, achieving Call center metrices and enhancing customer satisfaction. This position is perfect for individuals passionate about problem-solving, efficiency, and making a meaningful impact on service excellence in a global organization.
 
 
 
 How You&rsquo;ll Help Us Build a Confident Future (Key Responsibilities)
 
 
 
 <ul>
 <li>
 Operational Focus: Team leaders primarily focus on the day-to-day operations of a specific team, managing a group of agents and ensuring they meet targets and performance goals.
 </li>
 <li>
 Direct Support: They provide immediate support and coaching to agents, guiding them through calls and assisting with any challenges that arise during customer interactions.
 </li>
 <li>
 Motivation and Morale: Team leaders play a key role in maintaining team morale, fostering a positive work environment, and motivating agents to perform at their best.
 </li>
 <li>
 Team Coordination: They facilitate communication within the team, organizing schedules, and ensuring that workflow is efficient and collaborative.
 </li>
 <li>
 Feedback Loop: Team leaders collect feedback from agents and relay it to supervisors, ensuring that frontline insights contribute to overall management strategies.
 </li>
 <li>
 Quality Assurance: Review calls for quality assurance and share best practices with the team.
 
 
 
 </li>
 </ul>
 
 What You Need To Succeed (Required Qualifications)
 
 
 
 <ul>
 <li>
 Minimum 3 years&rsquo; experience in call center industry (2 years in insurance field).
 </li>
 <li>
 Excellent communication, leadership, and interpersonal skills.
 </li>
 <li>
 Good command of written/spoken English.
 </li>
 <li>
 Excellent knowledge of commonly used word processing, spreadsheet, and database software packages.
 </li>
 <li>
 Ability to work under pressure.
 </li>
 <li>
 Details oriented and high analytical capabilities.
 
 
 
 </li>
 </ul>
 
 What Can Give You An Edge (Additional Skills)
 
 
 
 <ul>
 <li>
 Communication Proficiency.
 </li>
 <li>
 Customer/Client Focus.
 </li>
 <li>
 Leadership.
 </li>
 <li>
 Organizational Skills.
 </li>
 <li>
 Performance Management.
 </li>
 <li>
 Problem Solving/Analysis.
 </li>
 <li>
 Technical Capacity.
 
 
 
 </li>
 </ul>
 
 About MetLife
 
 
 
 Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World&rsquo;s 25 Best Workplaces&trade;, MetLife, through its subsidiaries and affiliates, is one of the world&rsquo;s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
 
 
 Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we&rsquo;re inspired to transform the next century in financial services. At MetLife, it&rsquo;s #AllTogetherPossible . Join us!
</div>

Call Center Team Leader

IntouchCX

<div>
 
 About IntouchCX
 
 
 
 IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
 
 
 About The Job
 
 
 
 We are looking for an Assistant Manager, Human Resources Operations who will execute employment strategies and actions while meeting the business needs and compliance for all legal requirements.
 
 
 As an Assistant Manager of HR Operations, You Will&hellip;
 
 
 <ul>
 <li>
 Research, implement and administer all company benefit plans
 </li>
 <li>
 Lead a team of 4-5 employees
 </li>
 <li>
 Responsible for executing all Human Resources Operations processes as per the agreed service level agreements with a high level quality in all deliverables
 </li>
 <li>
 Maintain in-depth knowledge of statutory requirements related to HR, reducing risks and ensuring regulatory compliance all times
 </li>
 <li>
 Develop and maintain Human Resources (HR) systems that meet HRMS personnel information needs
 </li>
 <li>
 Prepare onboarding email templates for the employees
 </li>
 <li>
 Stay up-to-date with innovative and creative ways of onboarding new employees
 </li>
 <li>
 Strive for continuous improvements and work excellence on HR operational matters
 </li>
 <li>
 Work closely with relevant key business leaders in building together a cost-efficient business operating culture for the organization and team
 </li>
 <li>
 Oversee HR databases and internal software
 </li>
 <li>
 Consult with line management providing HR guidance when appropriate
 </li>
 <li>
 Analyze and monitor HR performance metrics and KPIs
 </li>
 <li>
 Prepare periodic reports for management, as necessary and timely manner
 </li>
 <li>
 Carry out tasks as assigned by the HR Senior Manager/Director
 
 
 </li>
 </ul>
 As an Assistant Manager of HR Operations, You Have&hellip;
 
 
 <ul>
 <li>
 3-4 years of relevant experience as an Onboarding Specialist or a similar role in the Human Resources Department
 </li>
 <li>
 Strong experience working with Applicant Tracking Systems and Employee Onboarding Software
 </li>
 <li>
 Good understanding of general Human Resources policies and procedures
 </li>
 <li>
 Strong knowledge of various employment/labor laws
 </li>
 <li>
 Ability to maintain sensitive and confidential information
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to manage and handle multiple tasks
 </li>
 <li>
 Exceptional attention to detail
 </li>
 <li>
 Must be able to identify and resolve problems in a timely manner
 </li>
 <li>
 Strong decision-making skills
 </li>
 </ul>
</div>

Assistant Manager, HR Operations

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