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analyst, investment accounting Jobs in Gurgaon

analyst, investment accounting

analyst/sr.analyst/deputy manager Jobs in Gurgaon

analyst/sr.analyst/deputy manager

financial analyst

American Express

<div>
 
 
 
 At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;
 
 
 
 
 values
 
 
 
 
 &nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
 
 
 
 
 
 
 
 Why American Express?
 
 
 
 
 
 There&rsquo;s a difference between having a job and making a difference. American Express has been making a difference in people&rsquo;s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
 
 
 
 
 We&rsquo;ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they&rsquo;re ready to take on a new career path, we&rsquo;re right there with them, giving them the guidance and momentum into the best future they envision.
 
 
 
 
 Because we believe that the best way to back our customers is to back our people.
 
 
 
 
 
 Function Description
 
 
 
 
 
 The Quality Assurance and Regulatory Governance team is responsible for ensuring governance and oversight of regulatory reporting process. The team performs Quality Assurance reviews including process &amp; controls testing, testing the conformity of reported data with reporting instructions and gathering, sampling, understanding, and testing the data to ensure data quality for various regulatory reporting purposes. The team partners closely with the Regulatory Report owners, Technology, Data Governance, and other stakeholders to perform the review and ensure robust governance.
 
 
 
 
 
 Responsibilities-
 
 
 
 
 
 
 The job would entail the following activities:
 
 
 <ul>
 <li>
 
 Perform process and control review to identify control gaps and improvement opportunities.
 
 </li>
 <li>
 
 Perform transaction testing, share findings, and monitor closure.
 
 </li>
 <li>
 
 Support compliance with Regulatory Reporting Governance policy and prepare key metrics.
 
 </li>
 <li>
 
 Understand the master and reference data to be used across operational and reporting processes.
 
 </li>
 <li>
 
 Support regulatory reporting to ensure compliance with the reporting guidelines issued by regulators.
 
 </li>
 <li>
 
 Ensure compliance with internal policies and procedures.
 
 </li>
 <li>
 
 Support reviews and audits e.g., Federal Reserve Exam, Internal Audit Group review and others.
 
 </li>
 <li>
 
 Work closely and coordinate with various regulatory reporting, technology, data governance, service management, teams to ensure the quality assurance over the regulatory reporting processes.
 
 </li>
 <li>
 
 Support regulatory reporting governance and oversight by implementing Regulatory Reporting Error Framework, Cross Report Reconciliation Framework, Regulatory Reporting Risk Assessment Framework and Regulatory Reporting Item Log Framework.
 
 
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 
 Experience in data analytics, data controls and understanding of data transformation logics.
 
 </li>
 <li>
 
 Knowledge of financial reporting and banking products is a plus.
 
 </li>
 <li>
 
 Big 4 experience is a plus.
 
 
 </li>
 </ul>
 
 
 Academic Background
 
 
 <ul>
 <li>
 
 At least 3+ years' experience in Accounting/Reporting
 
 </li>
 <li>
 
 Chartered Accountant/CPA/MBA preferred
 
 </li>
 <li>
 
 Prior experience with U.S. regulatory reporting/ Quality Assurance /SEC reporting is a plus.
 
 
 </li>
 </ul>
 
 
 Functional Skills/Capabilities:
 
 
 <ul>
 <li>
 
 Must have good communication and interpersonal skills and be able to interact independently with senior business partners / customers etc.
 
 </li>
 <li>
 
 Reporting and analysis experience will be an advantage. Familiarity with US GAAP and financial accounting experience is preferred.
 
 </li>
 <li>
 
 Self-driven, team player, have analytical skills and inclination for process improvement.
 
 
 </li>
 </ul>
 
 
 Technical Skills
 
 
 <ul>
 <li>
 
 Able to understand and enhance the governance around regulatory reports.
 
 </li>
 <li>
 
 Strong analytical and problem-solving skills. Quick learner.
 
 </li>
 <li>
 
 Knowledge of Platforms
 
 </li>
 <li>
 
 MS Office suite (MS Excel, MS Word, and MS PowerPoint).
 
 </li>
 <li>
 
 Oracle, Essbase and RRA (Regulatory Reporting Automation).
 
 </li>
 <li>
 
 SharePoint and Power Platform is plus.
 
 </li>
 <li>
 
 SQL queries and understanding of database management is a plus.
 
 
 </li>
 </ul>
 
 We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
 
 <ul>
 <li>
 
 Competitive base salaries&nbsp;
 
 </li>
 <li>
 
 Bonus incentives&nbsp;
 
 </li>
 <li>
 
 Support for financial-well-being and retirement&nbsp;
 
 </li>
 <li>
 
 Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)&nbsp;
 
 </li>
 <li>
 
 Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;
 
 </li>
 <li>
 
 Generous paid parental leave policies (depending on your location)&nbsp;
 
 </li>
 <li>
 
 Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;
 
 </li>
 <li>
 
 Free and confidential counseling support through our Healthy Minds program&nbsp;
 
 </li>
 <li>
 
 Career development and training opportunities
 
 
 </li>
 </ul>
 
 American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. &nbsp;
 
 
 
 
 Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
 
</div>

Financial Analyst

BlackRock

<div>
 
 About This Role
 
 
 
 Are you an Investment Accounting professional searching for a rewarding, significant, multi-faceted opportunity with the world's largest asset manager? If you pride yourself on building positive relationships, developing process solutions and bringing strategic visions to fruition, then look no further! BlackRock is pursuing an Analyst to become a part of the team. We recognize that strength comes from diversity, and will accept rare skills, eagerness, and passion while supporting the freedom to grow authoritatively and as an individual.
 
 
 We know you want to feel valued every single day and be recognized for your contribution. At BlackRock, we strive to equip our employees and actively engage your involvement in our success. Our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being. Join the team and experience what it feels like to be part of an organization that makes a difference.
 
 
 Our Investment Accounting Group provides accounting and regulatory data services to insurance clients. Our accounting services include the reconciliation, tracking, accounting for assets, along with preparation and oversight of monthly packages and regulatory schedules.
 
 
 
 The Role
 
 
 
 Responsible for handling all aspects of accounting and reporting services and meeting the needs and evolving priorities of our clients. You will focus on delivering BlackRock to clients by supporting the monthly accounting close, leading client/department initiatives, improving the process and controls using capabilities of other parts of the BlackRock organization as the need arises. You will have the opportunity for continued professional development with a career path within the group, or into other operating teams or client-facing business areas across BlackRock. Our suite of services provided to our clients offers opportunities for further personal learning, both in terms of the product types and accounting complexities, as well as the ongoing development of technical strengths.
 
 
 
 Key Responsibilities Include
 
 
 
 <ul>
 <li>
 Developing a detailed knowledge of BlackRock&rsquo;s capabilities, products and services for insurance companies
 </li>
 <li>
 Responding to daily inquiries from clients requesting of information
 </li>
 <li>
 Completing all daily reviews of exception management tool for accounting
 </li>
 <li>
 Responsible to deliver accurate investment reporting for clients through preparation, review and ensure distribution of various accounting packages and reporting schedules
 </li>
 <li>
 Completing all quarterly/annual reconciliations and reporting in compliance with the relevant regulatory requirements, such as NAIC US Statutory, Solvency II, IFRS, GAAP guidelines
 </li>
 <li>
 Providing complete and accurate review of data to clients&rsquo; book of business
 </li>
 <li>
 Analyzing accounting data and providing commentary regarding results, call out to senior team members when required
 </li>
 <li>
 Assist in client or department projects and initiatives to improve the service offering
 </li>
 <li>
 Use learning tools and trainings to deepen understanding of accounting policy and pronouncements to ensure reporting follows the standards
 </li>
 <li>
 Learn and promote the use of technology to better serve our clients
 
 
 </li>
 </ul>
 
 Experience Required
 
 
 
 <ul>
 <li>
 Understanding of investment accounting product mechanics including debt instruments, equities and derivatives
 </li>
 <li>
 Minimum 1 year of confirmed experience in investments/markets with degree in relevant field
 </li>
 <li>
 Ability to prioritize multiple request and time management
 </li>
 <li>
 Teachable to learn new processes and adapt to changing environment
 </li>
 <li>
 Degree in Finance or Accounting or other related field
 </li>
 <li>
 Understanding of GAAP /IFRS Accounting Standards will be a plus
 
 
 </li>
 </ul>
 
 Our Benefits
 
 
 
 To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
 
 
 
 Our hybrid work model
 
 
 
 BlackRock&rsquo;s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person &ndash; aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
 
 
 
 About BlackRock
 
 
 
 At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children&rsquo;s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
 
 
 This mission would not be possible without our smartest investment &ndash; the one we make in our employees. It&rsquo;s why we&rsquo;re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
 
 
 For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
 
 
 BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
</div>

Analyst, Investment Accounting

<div>
 
 About This Role
 
 
 
 
 Market Data Operations &ndash; Market Data Client Support and Reporting &ndash; Analyst
 
 
 
 BlackRock is one of the world&rsquo;s preeminent asset management firms and a provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions &mdash; from rigorous fundamental and quantitative active management approaches aimed at improving out-performance to highly efficient indexing strategies designed to gain exposure to capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares&reg; ETFs.
 
 
 
 Overview
 
 
 
 The Index &amp; Data Solutions team (IDS) is responsible for the index and data strategy for the firm and the management of the commercial relationships with each provider. The Operations team within IDS handles all market data and index requests and works with vendors to address various reporting, invoice processing and other needs in timely manner. The group is comprised of three key areas: Client Onboarding &amp; Service, Market Data Operations, and Index Licensing Operations.
 
 
 
 Role Description
 
 
 
 We are seeking an ambitious and motivated Analyst to join our Market Data Operations team in Gurgaon. In this role, you will play a key part in managing index and market data enablement workflows the firm. The position requires close collaboration with internal teams and third-party providers to ensure timely approvals, accurate inventory management, and seamless delivery of data services.
 
 
 As an Analyst, you will handle daily third-party market data orders, project work and business inquiries from internal BlackRock teams and external clients leveraging BlackRock&rsquo;s proprietary Investment Management Platform, Aladdin. You will confirm licensing requirements and secure financial approvals before granting system or data access and maintain accurate records by updating our inventory system (MDM) whenever new data is enabled.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide excellent customer service when responding to client requests for index and market data services
 </li>
 <li>
 Manage request workflows with third-party data providers, including contracts and inventory updates
 </li>
 <li>
 Maintain changes to commercial subscriptions in third-party entitlement systems
 </li>
 <li>
 Coordinate with external data providers to validate client licensing and enable market data services
 </li>
 <li>
 Collaborate with IDS team members to periodically reconcile market data inventory with vendors
 </li>
 <li>
 Investigate and resolve discrepancies to maintain accurate inventory records &amp; support the billing process
 </li>
 <li>
 Prepare and submit accurate market data usage reports to external providers
 </li>
 <li>
 Support process reviews, recommend improvements, and assist with implementation
 </li>
 <li>
 Build strong relationships with internal business stakeholders and external providers
 
 
 </li>
 </ul>
 
 Knowledge/Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, math, or a related field
 </li>
 <li>
 1-3 years relevant work experience; knowledge of the Financial Services industry preferred
 </li>
 <li>
 Strong problem-solving and analytical skills are a must
 </li>
 <li>
 Excellent communication skills (oral and written) are required
 </li>
 <li>
 Must be able to quickly learn and navigate proprietary systems (BlackRock&rsquo;s own and third-party platforms)
 </li>
 <li>
 Intermediate Excel knowledge is required
 </li>
 <li>
 Experience with SQL and MDM or other market data inventory system is a plus
 </li>
 <li>
 Knowledge of Market and Index Providers and ability to interpret contract terms and conditions is helpful
 </li>
 <li>
 Bold and proactive with a willingness to stretch outside comfort-zone
 </li>
 <li>
 Self-starter, able to prioritize and deliver multiple assignments while maintaining high quality and consistent results
 </li>
 <li>
 Proven record of alignment with BlackRock's Principles
 
 
 </li>
 </ul>
 
 Our Benefits
 
 
 
 To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
 
 
 
 Our hybrid work model
 
 
 
 BlackRock&rsquo;s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person &ndash; aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
 
 
 
 About BlackRock
 
 
 
 At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children&rsquo;s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
 
 
 This mission would not be possible without our smartest investment &ndash; the one we make in our employees. It&rsquo;s why we&rsquo;re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
 
 
 For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
 
 
 BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
</div>

Market Data Operations, Client Support and Reporting, Analyst

KPMG India

<div>
 
 Job Description
 
 
 
 #KGS
 
 
 Consultant &ndash; Value Creation
 
 
 
 Responsibilities
 
 
 
 Driving transformation and growth projects, including strategic roadmap, success KPIs, go-to-market strategy, etc.
 
 
 <ul>
 <li>
 Developing business cases and business plans underpinned by robust financial / data analysis in support of strategic initiatives
 </li>
 <li>
 Working as part of a team to deliver commercial and market reviews, strategic studies, and business plan reviews
 </li>
 <li>
 Designing and executing commercial analysis e.g., market analysis, market sizing (top-down, bottom-up), business model analysis, competitive benchmarking, survey analysis, strategic rationale and fit etc.
 </li>
 <li>
 Leveraging client data to identify cost optimization opportunities in back office, supply chain, procurement, manufacturing and other business areas
 </li>
 <li>
 Working with large (sometimes unstructured) datasets and analyzing them to help clients assess the impact of change on their organizations
 </li>
 <li>
 Carrying out high quality research, interviews and data analysis to support either projects or business development and help clients assess the impact of change in market dynamics on their organizations
 </li>
 <li>
 Leading work-streams and analysis on engagements and taking responsibility for small teams when required
 </li>
 <li>
 Producing high quality input into deliverables (usually detailed written reports) within agreed timescales, briefing Manager / AD accordingly
 </li>
 <li>
 Working collaboratively with onshore KPMG teams in the development of and delivery of recommendations
 </li>
 <li>
 Being involved with onshore KPMG teams in business development activity, supporting on the development of proposals and sector insight material
 </li>
 <li>
 Contributing to thought leadership and knowledge management to support practice development
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Educational qualifications
 
 
 
 <ul>
 <li>
 MBA / Bachelor&rsquo;s degree in a related field from an accredited college/university preferably with major in Finance / Marketing
 
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Strong experience (at least 3 years) in commercial due diligence, value creation or strategy consulting with a strong focus on research, data analysis and reporting
 
 
 
 </li>
 </ul>
 
 Mandatory Technical &amp; Functional Skills
 
 
 
 <ul>
 <li>
 Strong numerical, analytical and strategic thinking skills - able to demonstrate how one supports the other - and sound commercial acumen
 </li>
 <li>
 Efficiency in excel (data modelling) and PowerPoint is must
 </li>
 <li>
 Prior experience in growth strategy, market sizing, commercial due diligence, research databases such as Capital IQ, Refinitiv and Euromonitor
 </li>
 <li>
 Industry experience spanning across industrial manufacturing &ndash; Automotive, aerospace, industrials, construction etc.
 </li>
 <li>
 Strong report writing and reviewing skills, with an appropriate focus on attention to detail, conciseness and value to the client
 </li>
 <li>
 Goal driven &ndash; should be focused on helping clients meet their requirements &ndash; by developing answers and solutions when client requirement remains unclear / changes, and by providing relevant insights and key questions to fit the client objective
 </li>
 <li>
 Experience of working in a deal environment with senior management
 </li>
 <li>
 The ability to transform un-structured data into informative and creative outputs with minimal supervision
 
 
 
 </li>
 </ul>
 
 Preferred Technical &amp; Functional Skills
 
 
 
 <ul>
 <li>
 Experience with large data management &amp; visualization tools such as Alteryx / Power BI / SQL / Python
 </li>
 <li>
 Demonstrable stakeholder management and communication skills
 </li>
 <li>
 Ability to work well under pressure, learn quickly and leverage skills in new situation
 </li>
 <li>
 Experience with Financial services sector (Banking, Payments, Insurance, Wealth and Asset Management)
 
 
 
 </li>
 </ul>
 
 Key Behavioral Attributes/requirements
 
 
 
 <ul>
 <li>
 Strong interpersonal skills and the ability to demonstrate personal impact, flexibility, drive and commitment
 </li>
 <li>
 Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations
 </li>
 <li>
 Strong team player &ndash; coaching / mentoring &amp; upskilling junior team members
 </li>
 <li>
 Flexibility to adapt to a variety of engagement types, working hours and work environments and locations
 
 
 
 </li>
 </ul>
</div>

Consultant – Value Creation

<div>
 
 Company Description
 
 
 
 WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
 
 
 
 Job Description
 
 
 
 Key responsibilities/Skillsets will include but are not limited to:
 
 
 <ul>
 <li>
 2+ years of directly relevant experience
 </li>
 <li>
 Python, SQL, ETL Tools, Machine Learning, Dashboard (Power BI, Tableau), Market Research, Credit Analysis
 </li>
 <li>
 High competence in stake holding, time management and project Management skills
 </li>
 <li>
 Strong Written and Verbal Communication Skills
 </li>
 <li>
 Excellent analytical and problem solving skills
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate
 
 
 
 Additional Information
 
 
 
 Nigh Shifts/Rotational Shifts
</div>

Analyst/Sr.Analyst/Deputy Manager

Infosys

<div>
 <ul>
 <li>
 Primary skills: Piping Engineering, CAD, CATIA, UGNX, AutoCAD, Structural Engineering, Design
 
 
 </li>
 </ul>
 A day in the life of an Infoscion
 
 
 <ul>
 <li>
 As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight.
 </li>
 <li>
 You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.
 </li>
 <li>
 You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design
 </li>
 <li>
 You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization&rsquo;s financial guidelines
 </li>
 <li>
 Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
 </li>
 <li>
 Primary skills: Piping Engineering, CAD, CATIA, UGNX, AutoCAD, Structural Engineering, Design
 </li>
 </ul>
</div>

Piping Engineer

<div>
 
 Company Description
 
 
 
 WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls in a professional manner.
 </li>
 <li>
 Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
 </li>
 <li>
 Assist customers with product or service-related questions, account inquiries.
 </li>
 <li>
 Utilize active listening skills to understand customer needs and ensure their satisfaction.
 </li>
 <li>
 Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
 </li>
 <li>
 Document customer interactions and update customer records with accurate information.
 </li>
 <li>
 Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
 </li>
 <li>
 Upsell and cross-sell products or services basis process requirement
 </li>
 <li>
 Perform all duties within team and personal targets.
 </li>
 <li>
 Must be comfortable with 24*7 work environment especially night shifts.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate
 
 
 
 Additional Information
 
 
 
 Nigh Shifts/Rotational Shifts
</div>

Associate/Sr. Associate

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