call center representative Jobs in Lahore

call center representative

customer service representative Jobs in Lahore

customer service representative

front desk officer

call center agents

receptionist

front desk agent

Avari Boutique Gujranwala

We are looking for a professional, well-groomed, and customer-focused Guest Service Agent to join our hospitality team. The ideal candidate will be responsible for delivering exceptional guest service, managing front office operations, handling guest check-in/check-out procedures, and ensuring a memorable guest experience while following hotel policies and SOPs.Key Responsibilities<ul><li>Welcome guests warmly, perform check-in/check-out procedures, assign rooms, and issue room keys.</li><li>Handle hotel reservations, modifications, and cancellations via telephone and other communication channels.</li><li>Process guest payments, maintain accurate billing records, and settle guest accounts through the Property Management System (PMS).</li><li>Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution and complete guest satisfaction.</li><li>Coordinate with Housekeeping, Bell Desk, Reservations, and other departments to meet guest requirements.</li><li>Provide information about hotel facilities, local attractions, transportation, restaurants, and entertainment options.</li><li>Arrange delivery of guest mail, packages, faxes, and in-room dining requests.</li><li>Maintain cash float, post guest charges accurately, and perform daily cashiering duties.</li><li>Prepare housekeeping discrepancy reports and fruit basket/replenishment reports on each shift.</li><li>Ensure all registration cards, vouchers, and guest documentation are properly filed.</li><li>Follow departmental SOPs and assist with switchboard and reservation calls whenever required.</li><li>Promote hotel services, room upgrades, and packages using effective upselling techniques.</li><li>Stay updated on daily occupancy, room availability, BAR rates, promotions, events, and hotel packages.</li><li>Resolve finance-related discrepancies promptly in coordination with relevant departments.</li><li>Collect guest feedback and report concerns to the Duty Manager or Front Office Manager.</li><li>Assist with translation of guest information, menus, and hotel materials when required.</li><li>Perform additional duties assigned by the Duty Manager or Front Office Management.</li></ul>Qualifications<ul><li>Bachelor's degree or Graduation preferred.</li><li>Diploma in Hospitality or Hotel Management will be an advantage.</li></ul>Experience<ul><li>Minimum 1 year of experience in a similar Front Office role.</li><li>3 years of hospitality industry experience will be preferred.</li></ul>Required Skills<ul><li>Excellent communication and interpersonal skills.</li><li>Strong customer service and problem-solving abilities.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Basic knowledge of Hotel Property Management Systems (PMS).</li><li>Cash handling and record-keeping skills.</li><li>Professional appearance and positive attitude.</li><li>Team player with strong organizational skills.</li></ul>Language Requirements<ul><li>Excellent spoken and written English is mandatory.</li><li>Additional languages will be considered an advantage.</li></ul>Work Location: In person

Guest Service Agent-Avari Xpress Gulberg

The Vertical

<div>
 
 
 Location:
 
 Pine Avenue, Lahore
 
 
 
 
 
 
 Company Description
 
 
 
 
 
 
 
 The Vertical is a premier real estate development in Lahore, offering modern corporate and retail spaces designed to support business growth. Strategically located in a prime commercial hub, The Vertical is home to a dynamic mix of established brands and emerging businesses, creating a thriving environment for innovation and success.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 
 The Receptionist will serve as the first point of contact for visitors, tenants, and clients, ensuring a professional and welcoming experience at the front desk. The role involves managing daily reception operations, handling inquiries, and providing administrative support to ensure smooth office functioning.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Greet and assist visitors, tenants, and clients in a courteous and professional manner.
 </li>
 <li>
 Manage incoming calls, emails, and general inquiries.
 </li>
 <li>
 Maintain visitor records and coordinate access with building management and security.
 </li>
 <li>
 Handle mail, courier services, and package distribution.
 </li>
 <li>
 Schedule and manage meeting room bookings.
 </li>
 <li>
 Provide administrative support, including filing, data entry, and document management.
 </li>
 <li>
 Coordinate with internal teams to ensure efficient communication and operations.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum Bachelor's degree from a recognized institution.
 </li>
 <li>
 Previous experience in a receptionist, front desk, customer service, or administrative role is preferred.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proficiency in Microsoft Office and basic office management tools.
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Professional appearance, customer-focused attitude, and attention to detail.
 </li>
 <li>
 Ability to maintain confidentiality and work effectively in a fast-paced environment.
 </li>
 </ul>
</div>

Officer Front Desk

Zameen.com

<div>
 
 
 Job Description:
 
 The Position holder is responsible for supporting office operations and acting as the first point of contact for customers and clients. or ensuring that floor is well managed and properly maintained. This roll also requires a reliable and proactive individual to own responsibilities and provide necessary support to the staff members for smooth operations.
 
 
 
 
 
 
 Job Responsibilities:
 
 The Front desk officer shall have the following responsibilities:
 
 
 
 
 
 
 Providing the best internal &amp; external
 
 
 guest experience:
 
 
 
 To provide the best possible front-end floor experience to all employees, visitors, clients &amp; guests in ensuring projection of the best professional image of the company.
 
 
 
 
 
 
 General Administration:
 
 
 
 - Management of protocols
 
 
 - Supervision of Housekeeping tasks
 
 
 - Courier management
 
 
 - In house meetings &amp; events management
 
 
 - Continues coordination with concern departments
 
 
 - Reporting time 15minutes earlier before staff members.
 
 
 
 
 
 
 Inventory &amp; Record Maintaining:
 
 
 
 - Maintaining Attendance sheet of support staff
 
 
 - Maintaining Stock Issuance record
 
 
 - Maintaining Genset and Electric Meter Sheet
 
 
 - Maintaining Qarshi water supply sheet
 
 
 - Daily Headcount sheet
 
 
 - Floor Equipment Management
 
 
 - Maintaining Guest/visitor&rsquo;s sheet
 
 
 - Maintaining Dispatch sheet
 
 
 - Gate passes record / incoming postage
 
 
 
 
 
 
 Qualification:
 
 
 
 Bachelor&rsquo;s degree in a relevant field.
 
 
 Previous experience in receptionist duties, customer service, or related field.
 
 
 Excellent communication skills to interact professionally with clients.
 
 
 Proficient in Google Suite and basic computer skills; knowledge of basic office equipment, including phones and printers.
 
 
 Ability to perform various office tasks such as filing and organizing.
 
 
 Strong problem-solving skills and ability to handle stressful situations.
 
 
 Location: Lahore
 
</div>

Front Desk Officer - Hospitality Industry

Diip House

This will be a Front Desk Office role. You will be the first point of contact for our mental health establishment, setting the tone for client experience.This is an on-site job, with timings: 11 am to 7 pm. The office is located near Township.Responsibilities:<ul><li>Help clients land the right services, introduce them well to our services portfolio, and deal with their non-clinical queries</li><li>Receive feedback from clients about their satisfaction, and their success in achieving the goals and services they were looking for</li><li>Supervise junior operations staff</li><li>Manage client reception, including warmly greeting visitors and handling check-in/check-out processes</li><li>Schedule and coordinate appointments using our practice management system</li><li>Process payments and handle billing inquiries</li><li>Coordinate with clinical staff regarding client arrivals and scheduling changes</li><li>While this is an on-site job, the bigger proportion of your interactions with clients will be over chat or calls.</li></ul>Requirements:<ul><li>No formal qualifications needed</li><li>Very good English proficiency</li></ul>Bonus:<ul><li>Experience working as CSR</li><li>Experience with leads conversion</li></ul>Job Type: Full-timePay: From Rs75,000.00 per monthApplication Question(s):<ul><li>Describe (in 1-2 sentences) how this job is (or might be) different from a basic receptionist role (based on the job description in this ad).</li></ul>Work Location: In person

Client Services Coordinator

PEPLE PVT LTD

Job Overview: People Perfect is looking for the Rider who is responsible for the timely and safe delivery and collection of documents, parcels, supplies, and other items required for hotel operations. The role requires excellent navigation skills, professionalism, and a commitment to providing efficient service while maintaining the hotel's standards.Job Responsibilities: <ul><li>﻿﻿﻿Collect cash and cheques from hotel front desk</li><li>Deposit cash and cheques in bank</li><li>Manage petty cash</li><li>Collect invoices from vendors</li><li>Verify invoice accuracy</li></ul>Submit invoices for payment﻿<ul><li>﻿Deliver and collect documents, parcels, and supplies as assigned.</li><li>Ensure timely and secure transportation of items to and from designated locations.</li><li>Maintain delivery records and obtain necessary acknowledgments.</li><li>Assist with procurement-related errands and operational support tasks.</li><li>Follow traffic laws and safety regulations at all times.</li><li>Ensure the assigned motorcycle is clean, maintained, and in good working condition.</li></ul>Qualifications &amp; ﻿Experience: <ul><li>Matriculation or Intermediate preferred.</li><li>Valid motorcycle driving license.</li><li>Good knowledge of local routes and traffic regulations.</li><li>Basic communication and interpersonal skills.</li><li>Ability to work independently and manage delivery schedules effectively.</li><li>Minimum 4 to 6 years of experience as a Rider, Courier, Delivery Rider, or in a similar role.</li><li>Experience in the hospitality industry will be an added advantage.</li><li>Proven track record of safe driving and timely deliveries.</li></ul>﻿ ﻿Location : Gulberg 3, LahoreEducation:<ul><li>High School (Required)</li></ul>Experience:<ul><li>Rider: 2 years (Required)</li></ul>License/Certification:<ul><li>motorbike license (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Finance Rider

Doctors Urgent Care Group

About Us:Doctors Urgent Care Group is a fast-growing, multi-million dollar urgent care corporation. With 31 locations nationwide and a collaborative team of over 300 employees across 5 states, we operate a high-volume, high-velocity medical network. We are seeking an energetic, detail-oriented Billing Supervisor to lead our remote revenue cycle team and help maximize our collections and compliance.We offer competitive pay, along with a comprehensive benefits package including Medical Compensation, Paid Sick Leave, Holiday Leave, and exceptional room for professional growth. (Salary will be based directly on experience).Job SummaryThe Billing Supervisor will oversee the daily workflows of our centralized billing, coding, and accounts receivable teams within AdvancedMD. This role requires a working leader who can monitor daily claim submissions, track team productivity, analyze denial trends, and keep our Days in AR exceptionally low. The ideal candidate understands the fast-paced nature of urgent care billing (including global case rates, multi-state Medicaid rules, and walk-in eligibility challenges) and knows how to use AdvancedMD to keep the pipeline moving smoothly.Core Duties and Responsibilities<ul><li>AdvancedMD Workflow Management: Supervise the daily distribution and processing of high-volume claims queues within AdvancedMD. Ensure clearinghouse rejections are resolved daily and claims are scrubbed and submitted without delay.</li><li>Team Supervision &amp; Auditing: Oversee, mentor, and audit the daily performance of billing specialists, payment posters, and AR staff. Establish daily production targets and conduct regular quality assurance checks on their work.</li><li>Denial &amp; AR Trend Analysis: Systematically review AdvancedMD aging reports across our 31 locations. Identify and resolve systemic multi-state denial patterns (such as modifier errors or credentialing issues) before they hit timely filing limits.</li><li>Urgent Care Coding Compliance: Ensure the team accurately applies place of service codes (POS 20), global urgent care codes (S-codes), and appropriate modifiers (e.g., 25, 59) based on individual state contracts.</li><li>Front-End Feedback Loop: Partner with clinic managers and front-desk teams across our 5 states to provide feedback on recurring front-end intake errors (missing demographics, incorrect primary insurance, unverified eligibility) to improve our clean claim rate.</li><li>Escalated Problem Solving: Handle escalated patient billing inquiries, complex insurance disputes, and senior-level underpayment appeals.</li></ul>Required Skills and Qualifications<ul><li>AdvancedMD Experience (Strictly Required): Must have 1 or more years of hands-on experience working within the AdvancedMD billing and reporting system.</li><li>Urgent Care Literacy: Deep understanding of high-volume urgent care billing workflows, insurance guidelines, deductibles, Medicare, and Medicaid.</li><li>Leadership Capabilities: Proven ability to manage, train, and keep a remote billing team motivated and productive.</li><li>Data Organization: Strong analytical skills; comfortable exporting and analyzing billing and collection data via Excel to track department KPIs.</li></ul>Experience and Education Requirements<ul><li>Experience: Minimum of 3+ years of professional medical billing experience, with at least 1 year of experience in a supervisory, team lead, or senior role, preferably in a high-volume outpatient or urgent care setting.</li><li>Software: 1+ years of AdvancedMD experience (candidates must be willing to take an AdvancedMD technical assessment during the interview process).</li></ul>Please Note: To ensure an efficient review process, only candidates who meet the specified requirements regarding medical billing leadership, AdvancedMD experience, and realistic salary expectations will be considered. Applications that do not align with these criteria will not be processed.Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Medical Billing Supervisor

INTECH Automation & Intelligence

<div>
 
 About The Job
 
 
 
 Join our Team - Your career journey starts here &ndash; not just a job, but a future.
 
 
 
 Our Potential Opportunity
 
 
 
 INTECH Automation Intelligence is seeking a
 
 Front Desk Office/ Receptionist
 
 to join our General Administration team. This role will be crucial in managing document control, general office administration, and logistical support
 
 
 .
 
 
 INTECH&rsquo;s commitment to streamlined administrative services ensures you will help maintain a conducive working environment that supports operational success and team productivity.
 
 
 Our General Administration services showcase our dedication to operational excellence, ensuring the organization runs efficiently and supports employees effectively.
 
 
 
 What You&rsquo;ll Lead And Deliver
 
 
 
 <ul>
 <li>
 Manage all incoming and outgoing telephone calls with professionalism and efficiency.
 </li>
 <li>
 Greet and attend to official guests, ensuring a positive welcome and maintaining their visitor database accurately.
 </li>
 <li>
 Maintain a comprehensive record of all incoming and outgoing visitors.
 </li>
 <li>
 Manage the receipt and dispatch of office couriers and parcels, ensuring accurate record-keeping.
 </li>
 <li>
 Supervise the janitorial staff to maintain a high standard of office cleanliness and hygiene.
 
 
 </li>
 </ul>
 Requirements:
 
 
 
 To Be Successful in This Role, You Must Have:
 
 
 
 <ul>
 <li>
 Bachelor's degree required
 </li>
 <li>
 Prior work experience of 1 - 3 years as a Front Desk Officer, Receptionist, Admin Assistant, or in a similar client-facing role.
 </li>
 <li>
 Good working knowledge of Microsoft Word and Excel.
 </li>
 <li>
 Proficient in English communication, both written and verbal.
 </li>
 <li>
 Ability to foster positive and healthy employee relations and interact professionally with visitors.
 
 
 </li>
 </ul>
 
 ﻿We Offer Competitive Benefits:
 
 
 
 <ul>
 <li>
 Competitive Compensation: A salary package that recognizes your expertise and contributions.
 </li>
 <li>
 Annual Bonus: Performance-driven rewards based on your gross pay to celebrate your achievements and contributions.
 </li>
 <li>
 In-House Lunch: Delicious meals provided during work hours to keep you fueled and focused.
 </li>
 <li>
 Health Insurance: OPD coverage for you and your parents, plus IPD coverage for you and your dependents.
 </li>
 <li>
 Learning Opportunities: Access to training programs, workshops, and certifications to enhance your skills.
 </li>
 <li>
 Work-Life Balance: Paid time off, including annual leave and holidays.
 </li>
 <li>
 Inclusive Environment: A workplace that celebrates diversity and fosters collaboration.
 
 
 </li>
 </ul>
 
 ﻿Why Join INTECH Automation Intelligence?
 
 
 
 At INTECH, you will have the opportunity to work with a globally renowned industrial automation and digitalization technology company. For nearly 30 years, INTECH has partnered with major oil and gas global giants to deliver innovative solutions. As we continue to lead in the Industry 4.0 era, you will be at the forefront of transformative technologies that solve real-world challenges.
 
 
 
 What to Expect After Applying?
 
 
 
 Explore how INTECH&rsquo;s Talent Acquisition team ensures a seamless hiring journey. From embracing talent with a passion for innovation to fostering a culture of continuous learning and growth, we&rsquo;re dedicated to finding and supporting the best minds in the industry.
 
 
 Click Here to learn more about our hiring process and discover your path to success with us.
 
 
 Our hiring process is designed to assess your skills and potential in a fair and inclusive manner. After applying, you will be guided through a structured evaluation process to ensure mutual alignment.
 
 
 
 INTECH Automation Intelligence is proud to be an Equal Opportunity Employer.
 
 We celebrate diversity and are committed to creating an inclusive environment for all employees.
</div>

Front Desk Officer/Receptionist

Explore 20+ Front desk agent in Lahore this July. Find roles across top companies and apply now to boost your career.