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call center representative Jobs in Lahore

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front desk agent

Booknrent

Front Desk Officer Job DescriptionPosition SummaryThe Front Desk Officer (or Front Desk Agent/Receptionist) is the first point of contact for guests and plays a vital role in creating a positive and welcoming experience. This role is responsible for all guest-related services at the front desk, ensuring operational efficiency, and maintaining the highest level of guest satisfaction.Key ResponsibilitiesGuest Services &amp; Experience<ul><li>Greeting and Welcoming: Greet all guests in a warm, friendly, and professional manner upon arrival.</li><li>Check-in and Check-out: Efficiently perform all guest check-ins, check-outs, and room/apartment changes, following all hotel procedures.</li><li>Reservations Management: Manage and confirm reservations (in-person, online, and over the phone), assign apartments, and handle cancellations or modifications.</li><li>Inquiries &amp; Information: Provide accurate and comprehensive information about building facilities, services, room rates, and local attractions/amenities.</li><li>Complaint Resolution: Handle guest complaints, concerns, and requests promptly, professionally, and courteously, ensuring swift and satisfactory resolution.</li><li>Guest Assistance: Arrange or coordinate special services for guests, such as transportation, luggage handling, or wake-up calls, by liaising with other departments (e.g., Concierge, Housekeeping).</li><li>Upselling: Identify opportunities to upsell amenities and services (e.g., apartment upgrades/change, extra mattresses, in-house cleaning).</li></ul>Administrative &amp; Financial Duties<ul><li>Payment Processing: Process payments, handle cash, issue receipts, and maintain an accurate record of all financial transactions.</li><li>Data Entry: Register guests, collect necessary information (contact details, dates of stay), and maintain updated, confidential records in the Property Management System (PMS).</li><li>Department Coordination: Maintain clear and constant communication with Housekeeping, Maintenance, and Management to ensure room/apartment readiness and the fulfillment of guest requests.</li><li>Shift Auditing: Prepare shift reports, balance daily transactions, and reconcile cash/credit card payments.</li><li>Communication: Answer, screen, and direct incoming calls, emails, and internal communications efficiently.</li></ul>Qualifications and SkillsEssential Requirements<ul><li>BBA (Hons) or MBA or Equivalent from a reputable institution a degree or certificate in Hospitality Management is a plus.</li><li>Proven experience in a customer service role, preferably within the hospitality industry.</li><li>Excellent verbal and written communication skills.</li><li>Professional demeanor, polished appearance, and a friendly, positive attitude.</li><li>Strong organizational and multitasking abilities, with keen attention to detail.</li><li>Ability to work flexible shifts, including evenings, weekends, and holidays.</li></ul>Preferred Skills<ul><li>Proficiency with Property Management Systems (PMS) software (e.g., Munshi 10, Opera, Host Away).</li><li>Fluency in a second language is highly advantageous.</li><li>Basic proficiency in Microsoft Office Suite.</li><li>Demonstrated ability to remain calm and professional in high-pressure situations.</li></ul>Reporting StructureThe Front Desk Officer reports directly to the Front Office Manager or Hotel Manager.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Front Desk Officer - Hospitality Industry

KnackHR

Front Desk Officer Location: Shapes Community, Al Rehman Garden, LahoreShapes Community is a leading name in fitness, health, and lifestyle services across Pakistan. We are committed to promoting wellness and providing exceptional customer experiences. We are currently looking for a Front Desk Officer at our Al Rehman Garden, Lahore branch to be the first point of contact for our valued members and visitors.Job Role &amp; Responsibilities:As a Front Desk Officer, you will represent the face of our organization, ensuring a welcoming and professional environment for all members and guests. Your key responsibilities include:<ul><li>Greeting and assisting members and visitors in a courteous and professional manner.</li><li>Managing member check-ins and registrations using the front desk system.</li><li>Answering phone calls, emails, and customer inquiries efficiently.</li><li>Handling membership renewals, payments, and daily cash transactions.</li><li>Maintaining accurate records of attendance, memberships, and customer interactions.</li><li>Coordinating with the customer care and fitness teams to ensure smooth operations.</li><li>Managing appointment schedules and providing information about club services and promotions.</li><li>Ensuring the front desk area is tidy, organized, and presentable at all times.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree (preferably in Business Administration, Hospitality, or a related field).</li><li>1&ndash;3 years of experience in a customer service or front desk role (experience in the fitness or hospitality industry is a plus).</li><li>Strong communication and interpersonal skills.</li><li>Proficient in MS Office (Word, Excel) and comfortable with digital systems.</li><li>Pleasant personality with a professional appearance.</li></ul>Requirements<ul><li>Excellent verbal and written communication skills.</li><li>Ability to handle multiple tasks in a fast-paced environment.</li><li>Punctual, organized, and detail-oriented.</li><li>Willing to work flexible hours, including evenings and weekends</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Front Desk Officer

Qanmos

Job SummaryWe are seeking a friendly, organized, and professional Receptionist to be the first point of contact for our organization. The ideal candidate will manage front-desk operations, handle phone calls, greet visitors, and provide administrative support to ensure smooth office functioning.Responsibilities<ul><li>Greet and welcome visitors, clients, and guests in a polite and professional manner.</li><li>Answer, screen, and forward incoming calls promptly.</li><li>Handle inquiries in person and via phone/email, providing accurate information.</li><li>Maintain a tidy and organized reception area.</li><li>Manage incoming and outgoing mail, courier services, and deliveries.</li><li>Schedule and confirm appointments and meetings.</li><li>Maintain visitor records and update contact lists.</li></ul>Qualifications &amp; Skills<ul><li>Minimum Bachelor&rsquo;s degree (preferred) or Intermediate with strong communication skills.</li><li>6 months to 1 years of experience in a receptionist or front-desk role. (Fresh candidates with good interpersonal skills may be considered.)</li><li>Excellent communication skills (verbal and written).</li><li>Friendly, approachable, and customer-oriented demeanor.</li><li>Ability to multitask and manage time efficiently.</li></ul>Other Benefits:<ul><li>Provident Fund</li><li>Medical (OPD &amp; IPD)</li><li>Free Lunch</li><li>A dynamic and growth-oriented work environment</li></ul>Location: Johar Town, LahoreJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Receptionist/Front Desk Officer

Aesthetics Hub Clinic

We are looking for a confident, well-presented, and customer-focused Front Desk Officer / Receptionist to manage front office operations, greet clients, handle calls, and provide administrative support.The ideal candidate should have excellent communication skills and a professional attitude.Key Responsibilities:<ul><li>Welcome and greet clients and visitors in a friendly and professional manner.</li><li>Manage incoming phone calls, messages, and inquiries efficiently.</li><li>Schedule and confirm appointments with clients and doctors.</li><li>Maintain visitor logs and ensure smooth flow at the reception area.</li><li>Coordinate with staff and management for daily branch operations.</li><li>Maintain office files, records, and documentation.</li><li>Handle payments and receipts when required.</li><li>Ensure cleanliness and organization of the front desk and waiting area.</li><li>Assist in daily administrative tasks assigned by management.</li></ul>Requirements:<ul><li>Education: Minimum Bachelor&rsquo;s degree (Intermediate acceptable with strong experience).</li><li>Experience: 1&ndash;2 years of experience in a similar role (Clinic, Salon, or Corporate Office preferred).</li><li>Skills:</li><li>Strong communication and interpersonal skills</li><li>Polite, confident, and well-groomed personality</li><li>Proficiency in MS Office and basic computer use</li><li>Ability to multitask and handle clients professionally</li></ul>Timings &amp; Salary:<ul><li>Timings: 10:30 AM &ndash; 7:00 PM (Flexible for weekends if required)</li></ul>Job Type: Full-timePay: From Rs30,000.00 per monthWork Location: In person

Front Desk Officer Receptionist

Alliance Cables

We are looking for Front Desk Officer ( Female Only) for our DHA Office Lahore.Candidate must be:<ul><li>Graduate</li><li>Good Communication &amp; Marketing Skills</li><li>At least 1- 2 year of experience</li><li>Local ( Nearby Area)</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Front Desk Officer ( Female)

Naeem surgical hospital

Position Overview:You will serve as the first point of contact for patients and visitors, ensuring a warm, professional, and efficient reception experience. The role involves managing patient registration, appointment scheduling, and general inquiries while maintaining confidentiality and upholding hospital service standards.Key Responsibilities:<ul><li>Greet and assist patients, visitors, and vendors courteously upon arrival.</li><li>Register new patients and update existing patient records accurately in the hospital management system.</li><li>Schedule, confirm, and reschedule patient appointments in coordination with doctors and departments.</li><li>Manage telephone inquiries, direct calls to appropriate personnel, and provide relevant information.</li><li>Ensure the reception area is clean, organized, and welcoming at all times.</li><li>Handle billing inquiries, collect payments, and issue receipts as required.</li><li>Coordinate with other hospital departments to ensure smooth patient flow and service delivery.</li><li>Maintain patient confidentiality and adhere to all hospital policies and data protection regulations.</li><li>Assist with administrative duties such as filing, correspondence, and record management.</li><li>Manage daily attendance sheets, visitor logs, and front desk reports.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Public Relations, or a related field.</li><li>Minimum of 1&ndash;3 years&rsquo; experience in front desk, customer service, or hospital reception roles.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Proficiency in MS Office and hospital management software (e.g., HIS, EMR).</li><li>Ability to handle stressful situations calmly and professionally.</li><li>Presentable appearance and courteous demeanor.</li><li>Knowledge of medical terminology will be an added advantage.</li></ul>Key Competencies:<ul><li>Patient-focused attitude</li><li>Professional communication</li><li>Attention to detail</li><li>Time management</li><li>Team collaboration</li><li>Confidentiality and integrity</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per month

Urban Developers Group

Job Title: Front Desk Officer &ndash; Sales &amp; MarketingCompany: Central Park (Urban Developers Pvt. Ltd.) Location: Central Park Housing Scheme, Lahore Department: Sales &amp; Marketing Reporting To: GM Sales &amp; Marketing / Admin HeadKey Responsibilities:<ul><li>Greet and welcome visitors and clients in a professional manner.</li><li>Manage incoming calls, emails, and direct inquiries to the appropriate departments.</li><li>Maintain the reception area, ensuring it is tidy and presentable at all times.</li><li>Assist the Sales &amp; Marketing team with client follow-ups, appointment scheduling, and documentation.</li><li>Record visitor details and maintain daily attendance and visitor logs.</li><li>Coordinate with internal departments for smooth communication and support activities.</li><li>Handle courier, mail distribution, and office supplies for the front desk.</li><li>Maintain confidentiality and ensure excellent customer service at all times.</li><li>Support in organizing meetings, client visits, and marketing events when required.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>1&ndash;2 years of experience as a Front Desk Officer / Receptionist (Real Estate industry preferred).</li><li>Excellent communication and interpersonal skills.</li></ul>Job Type: Full-timeWork Location: In person

Explore 228+ Front desk agent in Lahore this November. Find roles across top companies and apply now to boost your career.

228 front desk agent jobs IN Lahore

Front Desk Officer - Hospitality Industry

Front Desk Officer

Receptionist/Front Desk Officer

Front Desk Officer Receptionist

Front Desk Officer ( Female)

Front Desk Officer

FDO